Your SlideShare is downloading. ×
Business plan it productivity office draft 10
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Business plan it productivity office draft 10

269
views

Published on

Published in: Business, Education

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
269
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Business Plan IT Productivity Office sector Lighting Draft 1.0 - April 2012 Eddy Dekkers IT Productivity Office Sector LightingConfidential IT Productivity Office Sector Lighting
  • 2. Content 1. Introduction 2. Department Vision & Mission 3. Situation analysis section 4. Main scope IT Productivity 5. Main goals IT Productivity 6. Tactical steps 7. Key performance indicators 8. Productivity process and Tooling 9. Cost and funding 10. Long-term outlook 11. Detailed action listConfidential IT Productivity Office Sector Lighting 2
  • 3. 1. IntroductionPhilips has invested over a period a significant amount of money in all kind ofglobal IT solutions to support the business processes, such as ERP/SAP – CRM –Vendavo and APO.It’s obvious that training and capturing the knowledge are essential for such IT /Business investments, however this is not always the case.Just a short summarize of things that might can go wrong;• “Projects do not always deliver what has been promised …”• “Training material was not properly delivered or old dated on Go live of a project …”• “End users left for another job and the job / IT knowledge was not properly transferred …”• “New / reviewed business solutions have been implemented however no sufficient training was given …”Confidential IT Productivity Office Sector Lighting 3
  • 4. 1. IntroductionThere is also alternative need by the business for retrieving and experiencetraining such E-learning and standard catalogue solutions.The new IT productivity role needs to anticipate and act on these IT / Businessenvironmental changes and safeguard the valuable asset: “Knowledge”!This document describes the way for the right approach , scope, goals and theway to realize the achievements.It’s meant as an internal overview / structure to set the foundation for this newIT productivity role.The period for review is 3-5 months.Confidential IT Productivity Office Sector Lighting 4
  • 5. 2. Department Vision & Mission Vision: Improving speed and execution to market by improving the efficiency and effectiveness of how Lighting users are executing business processes based on provided solutions and services. Mission: To offer a set of business productivity related services that focuses on providing the Lighting business community solutions for identifying- and identified- knowledge gaps. And to be seen by the business as a partner in (pro-actively) working on improving and safeguarding knowledge in the business.Confidential IT Productivity Office Sector Lighting 5
  • 6. 3. Situation analysis section The following business issues in relation to IT productivity and process excellence have been identified; • Not clear for which sites / regions Philips runs a potential risk by lack of knowledge in certain applications / functions combinations • No training / IT productivity programs – no roadmap has been deployed • No productivity involvement at project ‘initiation’ / ‘post go live’ to safeguard the training / IT productivity part • No clear transparent process available for the business how to address / initiate IT productivity demand • Broken processes, to be identified via KPIs, due to often missing knowledge / documentation • No overall training catalogue available, so business can easily pro-active repair knowledge where requiredConfidential IT Productivity Office Sector Lighting 6
  • 7. 4. Main scope IT Productivity • Involvement in IT projects, initiation and post go live phase, to safeguard the applied way of working • Execute risk assessments to get focus and prioritization on areas to work on • Define and drive productivity / knowledge programs based on risk assessments of current functionality and project portfolio analyses • Ensure availability of valuable standard trainings • Provide tailored workshops on top of generic training • Manage and follow up the individual productivity demand from different sources • Support the business in setting-up and maintaining a Key User Network to become self-supporting in Learning / Training • Involvement and support in major IT programs such as ‘Single Stack 2013’ to advise in training-learning approach and safeguard the knowledge levelConfidential IT Productivity Office Sector Lighting 7
  • 8. 4. Scope IT Productivity IT Productivity Office Involvement Tailored Valuable Support Key IT Projects – Workshops Standard User IT Programs Trainings Network BusinessConfidential IT Productivity Office Sector Lighting 8
  • 9. 5. Main goals IT Productivity • Collaboration between Business and IT to achieve increased productivity • Satisfaction of Key business stake holders and end users • Increase the business value created • Minimize the business risks • Safeguard business continuityConfidential IT Productivity Office Sector Lighting 9
  • 10. 6. Tactical steps 1. Reach out to others involved in training / learning and look for opportunities to cooperate. (Lighting University / Competence group Learning etc.) 2. Build on virtual teams with key users / ITBPs / BPOs / BPMs / BPEs 3. Create a structure and tooling method to drive the Risk assessments / Surveys 4. Set up a productivity flow in the demand tool to be able to follow up the productivity requests 5. Define a way to get involved in the IT portfolio process in order to safeguard the knowledge / training part – Define a checklist 6. Set up a training catalogue to ensure availability of valuable standard trainings 7. Build a framework to manage resources and cost 8. Pro-active develop and launch training initiatives as an outcome of Risk assessments, Pulse checks and Problem management 9. Organize Best practices / Benchmarking with external companies in the area of IT productivityConfidential IT Productivity Office Sector Lighting 10
  • 11. 7. Key performance indicators Proposed KPIs • Satisfaction of Key business stake holders • Business value created through IT (realized projects in portfolio) • Cost within agreed framework • Operational Excellence measured with E2E KPIs • Satisfaction of end users • Follow up completion for past projectsConfidential IT Productivity Office Sector Lighting 11
  • 12. 8. The Productivity process and Tooling The 7 process steps of the productivity services Collecting Screening Analyzing Prioritizing Preparation Execution Evaluation 1. Collecting : Inflow of demand from different sources 2. Screening : First selection of possible productivity candidates 3. Analyzing : Further identify needs and productivity opportunities 4. Prioritizing : Review, signoff and align with business 5. Preparation : Ensure resources and material for execution 6. Execution : Deliver the productivity service to the business 7. Evaluation : Check for effectiveness and learn from approachConfidential IT Productivity Office Sector Lighting 12
  • 13. 8. The Productivity process and Tooling Collecting Screening Analyzing Prioritizing Preparation Execution Evaluation Risk assessments / Projects / Standardized approaches & templates, resource management business requests 1.Collecting 5.Preparation Inflow of Ensure demand from resources and different material for sources 2.Screening 3.Analyzing 4.Prioritizing execution First selection Further identify Review, signoff of possible needs and and align with productivity productivity business candidates opportunities 6.Execution Deliver the productivity service to the businessConfidential 7.Evaluation CheckITfor effectiveness and learn from approach Productivity Office Sector Lighting 13
  • 14. 8. The Productivity process and Tooling The Portfolio Demand portal will be configured in way that also IT Productivity demand / requests can be logged - followed upConfidential IT Productivity Office Sector Lighting 14
  • 15. 8. The Productivity process and Tooling The Portfolio Demand portal will be configured in way that also IT Productivity demand / requests can be logged / followed upConfidential IT Productivity Office Sector Lighting 15
  • 16. 9. Cost and funding The main principles for the coming period agreed are; • Any demand needs to be registered with typical information (description, timing, value, costs, readiness, risk, contacts…) in the demand portal. • The IT productivity lead will organize for regular or ad hoc reviews to take related decisions on what to execute • Very small effort will be covered by a dedicated small bucket (PR number tbd), owned by lead ITBP, any single activity registering time there requires lead ITBP approval • Targeted efforts towards commercial organisations will need to be covered by QMR budgets (competing with ‘normal’ projects), decision per MG/BG with available budget • Larger scale efforts and such related to BGs / Factories / Innovation etc need to go through normal project request and budget competition on total Lighting scale • Lead IT productivity will act as a kind of project manager with relation to keeping costs within agreed limits in all levelsConfidential IT Productivity Office Sector Lighting 16
  • 17. 10. Long-term outlook TbdConfidential IT Productivity Office Sector Lighting 17
  • 18. 11. Detailed action listConfidential IT Productivity Office Sector Lighting 18