What the &*%$ are they
up to in ITS?
June 6, 2013 | Blackburn Room | Robarts Library
IT Infrastructure & Network Services
E-resources, Sirsi & Metadata Mgmt
Digital and Library Web Services
Library web sites
Web design and
Rare and special
Administration & Communications
○ RDA, Serials concatenation, cleanup...
● Custom requests
● Data export for other services
○ Endeca, Browse Search, Request Item...
○ 7.3 million bib records, 11.2 million item records, 1.5
● Activating incoming titles
● Loading Serials Solutions MARC into Sirsi
● Daily catalogue updates to Summon
● Troubleshooting access issues
● Managing digital rights information
● Other services
● New features
● Faster and cleaner
● Responsive and
Get a sneak peek!
Digital Projects Development
We collaborate with faculty to publish their research
and data online, and build custom applications to
support their research.
Using computational tools to do the work
of the humanities. - John Unsworth
Open standards, open source,
Custom applications for the
study of traditional humanities
Soviet Samizdat Periodicals
Documents of Early England
British Armorial Bindings
Representative Poetry Online
Jackman Humanities Institute
Records of Early English
Digital Preservation + Data Curation = Digital Curation
ITS Help Desk
What we do:
● Provide a consistent Windows desktop experience from
any central Library computer
Keep your data secure
Backup your data centrally for you
Provide shared storage for Departments and Projects
Provide you with the IT tools to get your job done
ITS Help Desk
● When you call, we will answer!
Supported business hours:
Mon – Fri: 8:30 a.m. to 7 p.m.
Sat: 9 a.m. to 5 p.m., Sun: 11 a.m. to 5 p.m.
Holidays: 9 a.m. to 5 p.m.
● New email address and issue tracking
● Frequently asked questions
ITS Help Desk
What we can do for you ...
Assist you with any help you need with your ITS supported library staff
computer (laptop or other mobile device).
Regularly apply software and security updates to library staff computers.
Install / uninstall / troubleshoot software on your staff computer or laptop.
Provide Remote Desktop access to your computer.
Create and unlock Library Domain user accounts and reset passwords.
Setup self install permissions on your Library staff computer.
Equipment bookings, laptop and projector setup for meetings.
Computer moves; to a new location, repositioned on your desk, cable
If you are not sure who to contact, contact us, we are here to help.
Design and Online Repositories
Free university wide hosting
and streaming of video and
permanent play links
Print and digital materials for
library events & services
● web graphics
Request support via communications libguide.
Print & digital library newsletters
● fact sheets
● event handouts
● print ads
Support for Faculty / Departments
● web graphics & css
● print publication support (book cover
design, image prep for print)
Help desk software
Metrics and analysis
● Scaling up
Responsive accessible web design
New digital projects: DEEDS, RPO anthology
New looks: T-Space, OCS, JPS
Digital preservation, data curation and cloud storage
Information Technology Services
Robarts Library, 7th Floor
Provide feedback to new catalogue redesign: