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Embracing the Self-Service Economy
Embracing the Self-Service Economy
Embracing the Self-Service Economy
Embracing the Self-Service Economy
Embracing the Self-Service Economy
Embracing the Self-Service Economy
Embracing the Self-Service Economy
Embracing the Self-Service Economy
Embracing the Self-Service Economy
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Embracing the Self-Service Economy

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From check-in kiosks in airports to tax preparation software, self-service technology has generated a wide range of benefits and savings for consumers, businesses and government. Over the long term, …

From check-in kiosks in airports to tax preparation software, self-service technology has generated a wide range of benefits and savings for consumers, businesses and government. Over the long term, self-service technology will likely be a major force for growth in productivity and improved quality of life. And yet, policymakers and government leaders often fail to see this.

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  • 1. April 2010Embracing the Self-ServiceEconomyDaniel CastroSenior AnalystInformation Technologyand Innovation Foundation
  • 2. Today sToday’s Presentation1 Why is self service important?2 How is self-service technology used today?3 What should government do? 2
  • 3. Why is self service important? y p Benefits Consumers “We estimate that if self-service technology was more widely deployed, deployed it would contribute an Organizations additional $130 billion to the U.S. economy annually.” The Economy 3
  • 4. Why is self service important? y p• “In banks, the average cost for an online transaction is only $0.20, f ti $0 20 a fraction of $4.25, the average cost of a t f $4 25 th t f transaction at ti t a branch location.”• “The cost of checking in a passenger with an airline agent is approximately $ versus only $ $3 $0.14 with a kiosk.”• “The total cost of enrolling a worker in company benefits costs on average around $30 if completed manually but drops to about $5 using self-service technologies.”• “The average cost of printing a photo at a kiosk is approximately $0.29 compared with $1.00 on a home printer.”• “For each tax return filed electronically instead of on paper, the IRS saves an estimated $2.15 per return.” 4
  • 5. How is self-service technology used today? gy y 5
  • 6. How is self-service technology used today? gy y 6
  • 7. How is self-service technology used today? gy y 7
  • 8. What should government do? gResist and overturn policies that restrict business use of self- pservice technologiesSupport “prosumer” technologies like broadband, electronic IDsand mobile payment systems p y yEncourage greater government use of self-service technologySupport creation of a Center of Excellence for Accessible Designin IT-enabled Self ServiceProvide stronger safety nets for workers adversely affected bytechnological changeIncrease the minimum wage in order to boost self-servicetechnology adoption 8
  • 9. Thank you! dcastro@itif.org www.itif.org 9

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