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Together we can change<br />
Citizen Experiences@MoE<br />
30,000 Teachers<br />Students<br />50,000 Parents<br />Touching a millions citizens<br />
Singapore ranked 1st in quality of <br />educational system<br />- Global Competitiveness Report 2010-2011<br />Singapore ...
Citizen Experiences by MoE & HCL : broad objectives<br />Citizen Interfacing<br />Citizen Confidence and transparency<br /...
Child Lee has been getting sick often<br />EARLIER<br />Don’t want their child to be ‘pointed and cornered’<br />
Complaints from parents on “Anonymous” – but tracked mode <br />Today<br />Complaints taken seriously and tracked <system ...
More importantly…. <br />‘Healthy children…Happy parents’ ……..<br />A self correcting system ……..<br />
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Hcl and MS @MOE

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Transcript of "Hcl and MS @MOE"

  1. 1. Together we can change<br />
  2. 2. Citizen Experiences@MoE<br />
  3. 3. 30,000 Teachers<br />Students<br />50,000 Parents<br />Touching a millions citizens<br />
  4. 4. Singapore ranked 1st in quality of <br />educational system<br />- Global Competitiveness Report 2010-2011<br />Singapore identified as one of the <br />world’s best-performing school systems<br />Singapore ranked 4th among <br />45 education systems<br />- McKinsey Report, published November 2010<br />- Progress in International Reading Literacy Study (PIRLS) 2006<br />- -Programme for International Student Assessment (PISA) 2009<br />- Trends in International Mathematics and <br />Science Study (TIMSS) 2007<br />Singapore students ranked among<br />the top in Reading, Mathematics <br />and Science<br />Singapore students ranked among<br />the top in Mathematics and Science<br />Touching a millions citizens<br />Creating experiences for a millions citizens<br />
  5. 5. Citizen Experiences by MoE & HCL : broad objectives<br />Citizen Interfacing<br />Citizen Confidence and transparency<br />Transparency and Intelligent management of issues to create a system whichCitizens are confident in<br />Avenues for parents, teachers, staff to interface with the MoE in an easy,fast and effective manner<br />1.<br />3.<br />MoE’s vision of ‘One MoE’<br />– an integrated system covering all schools, <br />staff and parents under MoE<br />Avenues for parents, teachers, staff to <br />Effectively interface with the MoE<br />2.<br />4.<br />Improve Citizen confidence in resolution of cases in a judicious and timely manner <br />Transparent and Intelligent <br />management of citizen consumer issues<br />
  6. 6. Child Lee has been getting sick often<br />EARLIER<br />Don’t want their child to be ‘pointed and cornered’<br />
  7. 7. Complaints from parents on “Anonymous” – but tracked mode <br />Today<br />Complaints taken seriously and tracked <system based><br />
  8. 8.
  9. 9.
  10. 10.
  11. 11. More importantly…. <br />‘Healthy children…Happy parents’ ……..<br />A self correcting system ……..<br />

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