SITA’s vision and approach Sources: SITA PSS Survey / SITA Airport IT Trends Survey Sources: SITA PSS Survey / SITA Airport IT Trends Survey
1. From his home, Mr. Barkley: − Checks in online − Downloads airport portal to phone to register his preferences (food, books, …) − Prints boarding card and bag tag2. Portal pushes flight status Mr Barkley Flight United UA 582 to Chicago Leaving at 09:38PM Status: ON TIME Gate: T15
Mr. Barkley drives to airport (directions on mobile phone GPS system):1. asks where to park and books/prepays his parking space2. once parked, tags parking location to easily find his car upon his return
1. Mr. Barkley drops off his bag (and will know at all times where it is thanks to end-to-end bag tracking) 2. The portal directs him to shortest security queue via augmented reality interface Proceed to Security Lane #3 This way
Mr. Barkley goes through biometrics-enabled security & documentation control(faster and more secure procedures)
1. Mr. Barkley is informed of Z Z K relevant and personalised special offers based on his location Wd /E ^ 2. He purchases items using his mobile phone for checkout and payment
Meanwhile, Mr. Barkleysaircraft has landed.Handling crews areoptimally allocated Flightsand supported bythe Airport FA123 SK456 SO768 Refuelling:Management System 78% complete Apron Mgr.via informationpushed on theirhandheld devices
Gate handling staff too is proactivelyinformed of potential time-breaches viamobile devices and resourcesare allocated based onreal-time data (passenger Gate-handling status Gate 44status and location) BA1365 Planned Actual Gate open 8.05 8.05 Cabin crew reported 8.10 8.15 Boarding started 8.15 8.17 Pax yet to board 15 30 Cabin door closed 8.40 Gate closed 8.42 January 28, 2009 08:31
Mr. Barkleyis informedthatboarding Mr. Barkley, your flight UA 582has begun to Chicago is now(suggested BOARDINGitinerary Please proceed to gate T15with ETA) Estimated time to reach gate: 6 min. Suggested itinerary
He reacheshis gate wherehe is able toself-boardwithoutqueueing
Airports want to realise this visionSITA interviewed Michael Ibbitson at the Air Transport IT Summit 2010 in Brussels, Belgium Michael Ibbitson VP Information and Communications Services Abu Dhabi Airports CompanyNew services for mobile platformsLoyalty schemes for frequent passengersAirport map and context-aware informationMobility and passenger processing technologiesReach outside of the airport boundaries
Dominic Nessi Deputy Executive Director Chief Information Officer Los Angeles World AirportsPassengers with cell phoneswant to be on the networkAircraft are flying networkstransferring vast amounts of dataBaggage Handlers are carryingwireless devicesEverything is becomingtechnologically tied together
MHbuddy - Facebook as Distribution Channel Sources: SITA PSS Survey / SITA Airport IT Trends Survey Sources: SITA PSS Survey / SITA Airport IT Trends Survey
Additional Material Sources: SITA PSS Survey / SITA Airport IT Trends Survey Sources: SITA PSS Survey / SITA Airport IT Trends Survey
what if… …you could increase your slot capacity by accurately predicting arrival and departure times, tracking aircraft and sending alerts about potential disruptions?
what if……you could proactively improve on-time performance by allocating staff in real-time via their mobile devices? !
what if… …you could improve your customer service levels by reducing mishandled bags with real-time tracking of transfer luggage going through your airport?
what if… …your passengers had an end-to-end self-service experience removing any human intervention throughout the entire journey?
what if… …you could improve your operational passenger flow and target retail based on actual passenger traffic flows through your airport, not just through simulations?
what if… …your passengers could reserve a parking slot in advance, navigate to it via their mobile phone, and then tag their parking location to navigate back easily on their return? Your flight is ON TIME (16:45) Tag parking location? Cancel OK
what if… $ $ $ in-flight delivery Ms. Drayton BA721 to LHR confirm …your passengers could pre-purchase duty-free items on their mobile and have them delivered directly to them on the plane?
M r. Barkleyis informedthatboarding Mr. Barkley, your flight UA 582has begun to Chicago is now(suggested BOARDINGitinerary Please proceed to gate T15with ETD) Estimated time to reach gate: 6 min. Suggested itinerary