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The digital traveller - a challenge to the e-travel industry, part 1

The digital traveller - a challenge to the e-travel industry, part 1

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  • 1. The Digital TravelerA Challenge to the e-Travel IndustryThe air traveler’s requirementsSITA’s vision and approach
  • 2. Flight booking & check-in !2010 Passenger Self-Service Survey 2 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 3. Self-service check-in options used by region Population: respondents who used self-service to check in2010 Passenger Self-Service Survey 3 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 4. Smartphone demographics 28% of this year’s respondents were carrying a smartphone2010 Passenger Self-Service Survey 4 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 5. Self-service check-in growth per channel Mobile2010 Passenger Self-Service Survey 5 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 6. Flight-related use of smartphones2010 Passenger Self-Service Survey 6 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 7. Interest for digital entertainment & shopping services $ Population: respondents who stated that dwell time needs improvement2010 Passenger Self-Service Survey 7 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 8. The air traveler’s requirements Passengers want more Users are versatile in self-service choosing self-service channels Growing ancillary Smartphone users want revenue opportunity to use their device to manage their trip2010 Passenger Self-Service Survey 8 No usage without the consent of SITA | © SITA 2010 All rights reserved.