Your SlideShare is downloading. ×
Itbetw sita padovan_1
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Itbetw sita padovan_1

263
views

Published on

The digital traveller - a challenge to the e-travel industry, part 1

The digital traveller - a challenge to the e-travel industry, part 1


0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
263
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. The Digital TravelerA Challenge to the e-Travel IndustryThe air traveler’s requirementsSITA’s vision and approach
  • 2. Flight booking & check-in !2010 Passenger Self-Service Survey 2 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 3. Self-service check-in options used by region Population: respondents who used self-service to check in2010 Passenger Self-Service Survey 3 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 4. Smartphone demographics 28% of this year’s respondents were carrying a smartphone2010 Passenger Self-Service Survey 4 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 5. Self-service check-in growth per channel Mobile2010 Passenger Self-Service Survey 5 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 6. Flight-related use of smartphones2010 Passenger Self-Service Survey 6 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 7. Interest for digital entertainment & shopping services $ Population: respondents who stated that dwell time needs improvement2010 Passenger Self-Service Survey 7 No usage without the consent of SITA | © SITA 2010 All rights reserved.
  • 8. The air traveler’s requirements Passengers want more Users are versatile in self-service choosing self-service channels Growing ancillary Smartphone users want revenue opportunity to use their device to manage their trip2010 Passenger Self-Service Survey 8 No usage without the consent of SITA | © SITA 2010 All rights reserved.