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2012 catalog-no-pricing

  1. 1. 2012International Institute for Learning, Inc.LEARNING CATALOGUEProject, Program and Portfolio Management • Business Analysis • Microsoft® Project and Project Server Lean Six Sigma • PRINCE2® • ITIL® • Leadership and Interpersonal Skills INTELLIGENCE, INTEGRITY AND INNOVATION
  2. 2. A Letter From the CEO Welcome Welcome to IIL’s 2012 Learning Catalogue! As organizations continue to try and do more with less, there is an increased demand for higher-level skills in strategic leadership, Project and Program Management, Business Analysis, Risk Management, Information Technology and Lean Six Sigma. Many economists are hopeful that we will see some signs of recovery in the near future, but the job market remains more competitive than ever. Building on your knowledge and “polishing your edge” are now not only critical to success… they are critical to survival. In spite of economic difficulties, new technologies continue to change not only the way we work, play and socialize, but also the ways in which we plan, learn and share ideas. The enormous increase in e-book sales, mobile learning solutions and record numbers of tablets, smartphones and 4G devices are just a few signs of the progressive migration, across industries, toward the virtual space. More and more, learning is taking place virtually, globally and collaboratively. People all over the world are connecting online and learning through virtual communities, peer-to-peer networks, mobile devices and social media platforms. In response to our customers’ needs, IIL has doubled our focus on our Virtual Classroom offerings and self-paced on-demand learning products. We have enhanced our Learning Management System to make it more participatory and enable you to better define your development goals and track your progress. We have also developed project management and ITSM apps, as well as other mobile learning solutions. I would like to personally invite you to take advantage of all that IIL has to offer as a learning solution provider, including our roster of best-in-class instructors, our wide and diverse curriculum, excellent customer service and array of training methodologies. Three key values define the IIL brand and guide us in all that we do: Intelligence, Integrity and Innovation. We pride ourselves in creating customer loyalty and building relationships with individuals and organizations that last a lifetime. From your first point of contact with us, we work with you to assess your training needs and help you choose a course or design a curriculum that meets your business needs and learning preferences. We have a dedicated team of content and course development specialists whose goal – and passion – is to transform learning into results. As industry leaders in customized course development, we partner with our clients to provide learning solutions that translate seamlessly into the workplace and capture more than the original intent. IIL has now entered our third decade of doing business. Thanks to our customers, we have grown from one small company into a network of wholly-owned global operating companies in cities all over the world, including: New York, Toronto, London, Paris, Frankfurt, Singapore, Sydney, Beijing, Hong Kong, Madrid, Mexico City, Trinidad, Helsinki, Budapest, São Paulo, Bangalore, Dubai, Seoul and Tokyo. Please read through our catalogue and learn more about our wide selection of courses, products and services. See for yourself why IIL is the training solution provider of choice for many top global companies, and then take the next step by finding out what we can do together. I welcome any comments or questions you may have, so feel free to contact me directly at LaVerne.Johnson@iil.com. With kind regards, E. LaVerne Johnson Founder, President and Chief Executive Officer International Institute for Learning, Inc. www.iil.com2 International Institute for Learning, Inc.
  3. 3. Table of ContentsWelcome: A Letter from the CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 PRINCE2®, MSP®, M_o_R® and P3O® Certifications . . . . . . . . . . . . . 57 Course Confirmation E-mailed upon receipt of registration.About IIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 PRINCE2® Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Accreditations and Government Pricing . . . . . . . . . . . . . . . . . . . . . . . . . .7 PRINCE2® Practitioner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Registration Fee IncludesIIL Certification and Professional Certificate Tracks . . . . . . . . . . . . . 8-9 PRINCE2® Passport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Training materials and refreshment breaks.allPM.com Knowledge Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Managing Successful Programmes (MSP®) Foundation & Professional Development Units (PDUs), Continuing Education Practitioner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Units (CEUs) and Continuing Professional Education Units Management of Risk Foundation (M_o_R) Foundation & (CPEs) credits can be awarded for participation in most programs.PM Core and Intermediate Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Before attending, verify acceptance with your professional board. Practitioner/Portfolio, Programme and Project Offices (P3O)Project Management for Non-Project Managers . . . . . . . . . . . . . . . . 12 Foundation & Practitioner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Tax Deductible ExpensePM BASICS™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Treasury Regulation #1.162.5 permits deduction of all fees, travel,Project Management Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Microsoft® Project Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 lodging and 50% of all meal expenses, because an educational program is designed to improve one’s employment.Mastering the Fundamentals of Managing Projects . . . . . . . . . . . . . 15 Project White Belt® 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Managing Project Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Project Orange Belt® 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 A Certificate of Completion - either a hard copy or an electronic version - will be awarded to participants by a majorWBS - The Keystone of Project Management . . . . . . . . . . . . . . . . . . . . 17 Project Blue Belt® 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 university or by International Institute for Learning, Inc. or by IIL’sPoleStar™ PM Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Project Black Belt® 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 University Affiliate.Project Estimating and Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Microsoft® EPM Role-Based Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Cancellation / Refund PolicyProject JumpStart® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Microsoft® Excel in Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Cancellations received up to fourteen (14) business days beforeProject Leadership Simulation Program . . . . . . . . . . . . . . . . . . . . . . . . 21 the course are fully refundable. After that, cancellations are Microsoft® Excel Visual Basic for Applications (VBA) . . . . . . . . . . . . . 70 subject to the entire course fee. Please note that if you don’tThe Project Management Certificate Program: The Kerzner cancel and don’t attend, you will still be responsible for payment.Approach® to Project Management Excellence . . . . . . . . . . . . . . 22-23 Substitutions may be made at any time. To make a substitution, Leadership and Interpersonal Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 cancel or reschedule a course, contact your local educationalThe Project Management Certificate Program (On-DemandVersion): The Kerzner Approach® to PM Excellence . . . . . . . . . . . . . . 24 Effective Communication Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 consultant directly or call +1-800-325-1533 (US) or +1-212-758-0177.Accounting and Finance Principles for PM Practitioners . . . . . . . . 25 Effective Presentation Skills for Project Managers . . . . . . . . . . . . . . . 73Introduction to the Organizational Project Management Stakeholder Relationship Skills for Project Managers . . . . . . . . . . . 74 If IIL finds it necessary to cancel a course due to low enrollment,Maturity Model (OPM3®) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Building High-Performance Project Teams . . . . . . . . . . . . . . . . . . . . . . 75 a full refund will be made. IIL will not be responsible for participant’s airfare and/or hotel expenses or cancellation fees.Certified Associate in Project Management (CAPM®) . . . . . . . . . . . . 27 Effective Negotiating Skills for Project Managers . . . . . . . . . . . . . . . . 76PMP® Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Decision Making and Problem Solving for Project Managers . . . 77 Dates, times and prices of all IIL courses are subject to change. Conflict Resolution for Project Managers . . . . . . . . . . . . . . . . . . . . . . . . 78Project Management Advanced Courses . . . . . . . . . . . . . . . . . . . . . . 29 Leadership Skills for Project Managers . . . . . . . . . . . . . . . . . . . . . . . . . . 79 CAPM®, PMI®, PMP® and PMBOK® are registered marks of theAdvanced Project Management Certification (APMC®) . . . . . . . . . . 30 Leadership and The Power of Acknowledgement® . . . . . . . . . . . . . 80 Project Management Institute, Inc.The Future of Project Management with Dr. Harold Kerzner . . . . 31 Leading Cross-Cultural Virtual Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 APMC®, The Kerzner Approach®, Project Black Belt®, Project BlueRequirements Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Managing and Leading Projects Across Belt®, Project Orange Belt®, Project White Belt®, Project Jumpstart®,Advanced Project Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Organizational Boundaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 ProjectManagementIQ® and Unified Project Management® are Organization and People Change Management . . . . . . . . . . . . . . . . 83 registered trademarks and PM BASICS™, 360º PMCA™, UPMM™,Advanced Project Quality Management . . . . . . . . . . . . . . . . . . . . . . . . 34 Kerzner International Project Manager of the Year Award™ andAdvanced Project Procurement Management . . . . . . . . . . . . . . . . . . 35 IIL Webinars 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 BACP™ are trademarks of International Institute for Learning, Inc.Vendor Relationship Management: IIBA®, A Guide to the Business Analysis Body of Knowledge®, BABOK®Collaborating for Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Business Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 and CBAP® are registered trademarks owned by InternationalEarned Value Management Systems (EVMS) . . . . . . . . . . . . . . . . . . . . 37 Business Analysis Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Institute of Business Analysis.Global Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Business Analysis Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Microsoft® Office Project is a registered trademark of the MicrosoftPreventing, Recovering and Managing Troubled Facilitation Skills for Business Analysts . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Corporation.Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Writing and Managing Requirements Documents . . . . . . . . . . . . . . 89 PRINCE2®, ITIL®, MSP®, M_o_R® and P3O® are Registered TradeManaging Multiple Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Business Process Modeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Marks of the Office of Government Commerce in the UnitedProgram Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Effecting Business Process Improvement . . . . . . . . . . . . . . . . . . . . . . . . 91 Kingdom and other countries. The Swirl logo™ is a Trade Mark ofThe Project Management Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 the Office of Government Commerce. Developing the Business Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Project Portfolio Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Assuring Quality Through Acceptance Testing . . . . . . . . . . . . . . . . . . 93Prep Course for the PMI-RMP® Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Visit www.iil.com to view the latest course schedules. Certified Business Analysis Professional (CBAP®)Prep Course for the PMI-SP® Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Prep Course for the PgMP® Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 ©2012 International Institute for Learning, Inc. Lean Six Sigma and Process Excellence . . . . . . . . . . . . . . . . . . . . . . . . 95Project Management for IT Professionals . . . . . . . . . . . . . . . . . . . . . 47 Experiencing Lean Six Sigma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 All rights reserved. No part of this book may be reproduced in any way, in any form, without the prior written permissionProject Management Fundamentals for Lean Six Sigma Yellow Belt Certification Program . . . . . . . . . . . . . . 97 of International Institute for Learning, Inc. unless is it forIT Professionals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Lean Six Sigma Green Belt Certification Program . . . . . . . . . . . . . . . .98 organizations’’ internal marketing purposes.Requirements Management for IT Professionals . . . . . . . . . . . . . . . 49 Lean Six Sigma Black Belt Certification Program . . . . . . . . . . . . . . . . 99Risk Management for IT Professionals . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Project Management for Six Sigma Professionals . . . . . . . . . . . . . 100Managing Multiple IT Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Agile Development and Project Management . . . . . . . . . . . . . . . . . 52 Online Tools and Assessments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Implementing Scrum for Agile Software Development . . . . . . . . 53 Project Management Competency AssessmentPoleStar™ ITSM Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 (360° PMCA™) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102ITIL® Foundation Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Kerzner Project Management Maturity Model . . . . . . . . . . . . . . . . . 103Managing the Systems Development Process . . . . . . . . . . . . . . . . . 56 Unified Project Management® Methodology (UPMM™) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104-105 IIL Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 IIL Faculty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
  4. 4. About IIL A Valued Global Business Partner With a wholly-owned network of operating companies Innovation in Learning all over the world and clients in more than 200 countries, Beginning with global satellite broadcasts in the mid-1990s, IIL is a global leader in training, consulting, coaching and IIL has consistently been in the vanguard of companies mentoring, as well as customized course development. using technology to create cutting-edge learning solutions. Our core competencies include: Project, Program and We continue to be at the forefront of learning innovation, Portfolio Management; Business Analysis; Microsoft® Project offering a wide variety of delivery methods to ensure and Project Server; Lean Six Sigma; PRINCE2®; ITIL® and optimal learning experiences for companies and individuals. Leadership and Interpersonal Skills. These methods include: Our Credentials IIL is a PMI® Charter Global Registered Education Provider • IIL Virtual Classroom (R.E.P.), a member of PMI’s Global Executive Council, a For more than a decade now, our clients have chosen IIL’s Microsoft Partner with a Microsoft Gold Project and Portfolio Virtual Classroom as a preferred learning method to meet Management competency, an IIBA® Endorsed Education the increased global training needs of their organizations. Provider and an Accredited Training Organization (ATO) for Our Virtual Classroom provides you with interactive, PRINCE2 and ITIL. efficient, quality training that is also cost-effective. We are proud to be the training solution partner of • Simulation Training choice for many top global companies. IIL’s simulation training integrates proven learning theory with state-of-the-art computer technology and game- What Sets Us Apart based simulation techniques to deliver lasting benefits. Our Many Methods of Learning™ enable us to deliver We offer simulation training to communicate the value innovative, effective and consistent training solutions and accelerate the implementation of best practices in through a variety of learning approaches (Virtual Classroom, two of our critical markets: project management and IT simulation training, interactive On-demand learning, service management. traditional classroom and a blended approach). Choosing IIL as your learning provider is the beginning of • Traditional Classroom Training a valuable business partnership. From the first point of In addition to the public courses designed to meet the contact, we work with you to assess your training needs needs of individuals, IIL has a best-in-class instructional and help you choose a course or design a curriculum that design team that can customize curriculum to meet the best suits your individual preferences and business goals. specific needs of your organization. Once our partnership begins, you will have a wealth of opportunities at your fingertips, including: • On-demand Training Access learning wherever and whenever you need • A strong network of wholly-owned IIL companies it. Our interactive on-demand courses use animation, strategically located all over the world. We put an streaming video, computer-aided simulations and active focus on knowledge sharing in and among our learning interactions that engage and involve users. worldwide companies. This allows us to tap into a huge repository of global best practices when developing • A Blended Approach courses, delivering training or customizing learning Design your own learning experience. Our blended solutions. We value diversity and are proud to offer many approach allows you to “mix and match” learning formats of our programs and learning solutions customized to best suit your learning style. and adapted to a range of international languages and cultures. Corporate Solutions - It All Comes Together for Our Clients • A roster of unparalleled trainers, consultants and We make a measurable difference for our clients, and our mentors. Our subject matter experts are the best in results speak for themselves – a large percentage of our their fields, and their expertise extends across industries clients are multi-year repeat customers. We have worked and market sectors. with many of the world’s leading organizations to develop professional skills as well as corporate capabilities and • A comprehensive curriculum of multi-level processes. training courses. We stay ahead of the curve when developing curriculum, anticipating market demand as Beyond training courses, IIL provides: well as the unique needs of our clients. • Assessment tools such as the Kerzner Project • Industry-recognized certificate and certification Management Maturity Model (KPM3) and our 360° Project programs. Enabling you to earn respected credentials, Management Competency Assessment (360° PMCA™). our programs open the door to career opportunities. Our university affiliates are globally-recognized leaders in • Needs analyses to define gaps and address the education and innovation. organizational and process changes needed to fill them. www.iil.com4 International Institute for Learning, Inc.
  5. 5. • Custom training solutions to meet the Global Reach and Consistent Top Quality unique needs of your company. For groups Last year, we conducted classes in more than of 12 or more, we can tailor any course or 200 countries and in over 20 languages. program to align with your company or Our stellar roster of international trainers team mission, values and unique business is comprised of elite professionals whose needs. We can also deliver any course to you industry expertise is enhanced by their practical in a private format - at your location, at one classroom experience. of our training sites or in a virtual setting. IIL Asia (Singapore) The IIL team is proud to offer many of our• Measurement of efficiency and programs and learning solutions customized productivity performance on an individual and adapted to a range of international as well as an organizational level, including languages and cultures. changes in team behavior, return on training investment and specific key performance • In Asia, we recognize the premium benchmarks. placed on practical skills, and our courses rely heavily on interactive tools like case studies and exercises from participants’• Group coaching and individual mentoring own projects. We also select one or more sessions to help integrate lessons learned instructors according to each client and translate knowledge into practice. organization’s outlook – a recognized Western thought leader in some cases, a• Process development and improvement hands-on local trainer in others. through direct, hands-on support or proprietary knowledge management • Our Paris office, an IIL Regional Centre IIL Middle East (Dubai) solutions. Our Unified Project Management® of Excellence, serves as a central hub for Methodology (UPMM™) Software Suite the Europe, Middle East and Africa region supports consistency and quality in the (EMEA). From this office, our multilingual implementation of project, program and staff centralizes recruitment and scheduling portfolio management. efforts for expert resources and reinforces our service to clients in EMEA. In parallel, theDeveloping the Tools You Need Paris staff enables IIL to adapt our products,Many of IIL’s greatest innovations in creating courses and other services to local industrial,new and focused tools, techniques and training cultural and linguistic specifications to servehave come from close working partnerships our clients in Belgium, France, Morocco,with our clients. Our instructional design Algeria, Tunisia and French-speaking Sub-expertise allows us to develop brand new Saharan African countries.courses and tools or refine existing ones. • In Mexico and Latin America, we oftenA few examples of this kind of collaboration are: approach state-of-the-art topics in highly pragmatic ways to adapt learning to• For one of the world’s leading software cultures only recently evolving into broad developers, we trained 1,200 project industrialization. IIL France (Paris) managers in 22 nations over just a few months to support the effective rollout and adoption of their pioneering global project • In the Middle East, we offer best-in-class management methodology and to help training throughout the region, and our increase their internal project management trainers have extensive project experience maturity. in every prevalent industry: oil and gas, finance, telecommunications, construction, information technology and manufacturing.• For a large oil and gas company, we Our office in Dubai serves both global delivered a series of customized Business and local clients throughout the Gulf Analysis and project management training Cooperation Council (GCC) and beyond, programs that helped their project offering top quality solutions to many high managers significantly improve their on- profile businesses. time and on-budget project delivery rates. IIL Mexico (Mexico City) IIL companies are based in: Toronto, London,• For a government agency, we helped Paris, Frankfurt, Singapore, Sydney, Seoul, reduce defects by 76% in one of their key Beijing, Hong Kong, Madrid, Mexico City, Dubai, process areas, resulting in substantial cost Helsinki, Budapest, São Paulo, Bangalore, Tokyo, savings. and New York City - our global headquarters.• And for one of the world’s leading banks, we facilitated an extensive change management process after they had implemented a major restructuring and outsourcing initiative. 5
  6. 6. Training, Consulting and Course Design About IIL At IIL, from the moment a course goes into development, we incorporate the understanding that learning must yield practical, quantifiable benefits to have value. Both our standard and specially designed courses focus on learning and training approaches that participants understand, assimilate and want to bring back to the workplace. We know that integrating lessons learned from training into daily work flow can be a challenging process. Because we understand that there can be a variety of barriers to implementation, we have dedicated consultants who can be onsite - or on call - to assist and coach your project/program managers or business analysts on an as-needed basis. Dr. Harold Kerzner As a part of our services, your IIL consultant will review project plans, status reports, deliverables, and aid your project /program manager(s) and teams in making critical decisions, re-planning and prioritizing, as well as strategizing and handling more complex issues. In addition to offering consulting services to our clients, we also give you the option of having one of our certified consultants manage your project, whether for a short-term or long-term engagement. Our consultants have significant global experience managing and completing projects on schedule and within budget, across industries. Let one of our experts guide your team’s mission-critical projects to success! As an IIL client, you can count on us for: Trainers who consistently deliver measurable value. Our program evaluations point overwhelmingly to the excellence with which our IIL Consulting and Coaching trainers communicate real-world knowledge based on multi-industry work experience. And who says that learning shouldn’t be fun? Our trainers infuse their classes with energy and a sense of discovery, making courses engaging and interactive as well as effective. Beginning with Dr. Harold Kerzner, Senior Executive Director who joined IIL at its inception, our commitment to trainer excellence extends to every one of our more than 300 educators worldwide. Course design and customization that is truly tailored. Global Learning Solutions (GLS) is a specialized team of solution-oriented professionals within IIL who are dedicated to ensuring that our courses are current and developed using only best-in-class instructional design processes. Comprised of content specialists, instructional designers and project managers, the GLS team has many decades of combined business and course development experience. Turning learning into results is one of the passions of GLS. We know how meaningful learning leads to improved performance at the individual IIL Classroom Course contributor, team and organizational level. Creating customized solutions for specific clients is also a large part of the value GLS brings to IIL’s clients. GLS team members work closely with our educational advisors and client contacts to provide learning solutions that capture more than the original intent. This comprehensive consultative approach is designed to uncover and incorporate key performance influencers within the client’s organization. If left unidentified and unaddressed, these key performance influencers can make the difference between moderate success and performance-enhancing success when the learner returns to the working environment. Global Learning Solutions aims to Improve Performance by Improving Understanding. GLS Team www.iil.com6 International Institute for Learning, Inc.
  7. 7. Accreditations University Affiliations Member of PMI®’s Global Executive Council As a member of the Project Management Institute’s Global Executive Council, IIL is committed to the advancement of project, program and portfolio management in the global community. The Global Executive Council is designed to provide corporations with the opportunity to support and associate with PMI directly and to develop synergies between PMI and senior New York University executives at leading corporations worldwide. School of Continuing Professional Charter Global Registered Education Provider Studies (SCPS) IIL has been recognized by PMI as a Charter Global Registered Education Provider. Attending IIL www.iil.com/nyuscps courses is a great way to earn and maintain Professional Development Units (PDUs), and each hour of scheduled classroom participation qualifies for one PDU. For more information on PMI’s Professional Development Program or PMP® certification, visit www.pmi.org. IIBA Endorsed Education Provider IIL is an Endorsed Education Provider with the International Institute of Business Analysis. We The University of Southern California are also proud to be an industry sponsor of IIBA. For more information, visit www.theiiba.org. Marshall School of Business www.iil.com/uscmsb Microsoft® Corporation IIL is a Microsoft Partner with a Microsoft Gold Project and Portfolio Management competency. IIL works with both the NYU School of Continuing We provide customized training solutions to help organizations enhance their project Professional Studies and the University of Southern California Marshall School of Business to offer the very best management capabilities using the Microsoft Project Enterprise Solution. professional training for today’s business leaders. ACE College Credit Recommendations The certificate programs and courses we offer in The American Council on Education (ACE) College Credit Recommendation Service (CREDIT) conjunction with our university affiliates provide our clients has recommended several IIL courses for undergraduate and graduate ACE credits. For more with a strong advantage in the marketplace. The status information, please visit www.acenet.edu or call ACE at +1 (202) 939-9434. of our affiliates as global network universities and our combined worldwide reach allow for learning experiences among a vast and diverse pool of professionals. Certificate of Course Completion and Continuing Education Units (CEUs) IIL is an Authorized CEU Sponsor Member of the International Association for Continuing Our strategic alliances provide a full menu of courses and Education and Training (IACET). CEUs are used internationally to maintain records of defined learning pathways leading toward a university completion of organized post-secondary education. One CEU is provided for every ten hours of grade report or grade equivalency letter. Joint IIL-university course participation. websites also assure a fast and easy administrative experience for participants. Continuing Professional Education (CPE) Credit IIL is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of Continuing Professional Education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. For more information, visit www. nasba.org. Government Pricing (GSA) Women’s Business Enterprise National Council (WBENC) IIL has received certification from the Women’s Business Enterprise National Council (WBENC). WBENC’s corporate member list includes such companies as IBM, Motorola, Bank of America, Pepsi, Sears, Johnson Controls and Microsoft. Association for Facilities Engineerng (AFE) Partnership IIL offers special training discounts for federal IIL is a partner of AFE, the largest dedicated network in the facility, maintenance and plant government agencies and government contractors operations profession. AFE members advance the field and their careers using the most under IIL’s GSA Federal Supply Schedule complete range of technical information, education, best practices and sharing of common (GS-23F-9834H). professional experiences. For more information, visit www.AFE.org. GSA has already negotiated the prices, services and PRINCE2® terms covering many of IIL’s project management IIL is an APM Group (APMG) Accredited Training Organization (ATO) for PRINCE2. PRINCE2 is a onsite training and project management products. structured, process-based approach for project management and is published by the UK-based This partnership allows IIL to offer quality training at Office of Government and Commerce. For more information on PRINCE2 or APMG, visit a cost-efficient price. www.apmgroupltd.com. • Groups of 15 or more being trained Onsite can ITIL® receive up to a 30% discount on our standard IIL is an APM Group (APMG) Accredited Training Organization (ATO) for ITIL Foundation Course. public course prices. ITIL (Information Technology Infrastructure Library®) is a set of best practice standards for IT • Individual government and government Service Management. For more information on ITIL or APMG, visit www.apmgroupltd.com. contractor employees may also sign up for any of IIL’s public and/or Virtual Classroom courses MSP® and receive a 15% discount off the published IIL’s Managing Successful Programmes (MSP) courses are run in partnership with AFA, an APMG prices. ATO for MSP. For more information on MSP or APMG, visit www.apmgroupltd.com. • Groups of five or more signing up for our public courses and/or Virtual Classroom courses will M_o_R® receive a 20% discount. IIL’s Management of Risk (M_o_R) courses are run in partnership with AFA, an APMG ATO for M_o_R. For more information on M_o_R or APMG, visit www.apmgroupltd.com. Accredited by For more information about onsite, Virtual or classroom courses, email Learning@iil.com or call P3O® ® Ellen Murphy at +1-212-515-5116. IIL’s Portfolio, Programme and Project Offices (P3O) courses are run in partnership with AFA, an APMG ATO for P3O. For more information on P3O or APMG, visit www.apmgroupltd.com. You may also access GSA’s catalogue online at www.gsa.gov.PMI® and PMP® are registered marks of the Project Management Institute, Inc. IIBA® is a registered trademark owned by International Institute of Business Analysis. Microsoft® is a registered trademark of Microsoft Corporation in the United States 7and other countries. PRINCE2®, ITIL®, MSP®, M_o_R®, P3O® and Information Technology Infrastructure Library® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is aTrade Mark of the Office of Government Commerce.
  8. 8. IIL Certification and Professional Certificate Tracks Certified Associate in Project Management (CAPM®) APMC® Curriculum APMC ® Required Courses The Future of Project Management with Dr. Harold Kerzner PM BASICSTM (p. 13) 6 hours / 1 day (p. 31) (12 hours) Program Management: Successfully Managing a Group of Related Projects 12 hours / 2 days (p. 41) Managing and Leading Projects Across Organizational Boundaries Certified Associate in Project Management (CAPM) Prep Course (p. 27) 12 hours / 2 days (p. 82) (21 hours / 3 days) Electives - Choose Three Requirements Management 12 hours / 2 days (p. 32) Advanced Project Risk Management 12 hours / 2 days (p. 33) Advanced Project Quality Management The Project Management Certificate Program 12 hours / 2 days (p. 34) Advanced Project Procurement 12 hours / 2 days (p. 35) Vendor Relationship Management 12 hours / 2 days (p. 36) Project Management Fundamentals (p. 14) Earned Value Management (12 hours / 2 days) or equivalent, for those who feel they need 12 hours / 2 days (p. 37) more training before starting this track (optional) Global Project Management 12 hours / 2 days (p. 38) Managing Multiple Projects 12 hours / 2 days (p. 40) The Project Management Office 12 hours / 2 days (p. 42) Project Management Certificate Program Session One (18 hours / 3 days) (p. 22) Project Portfolio Management Project Management Framework | Project Integration Management 12 hours / 2 days (p. 43) Project Scope Management | Project Time Management Project Cost Management | Project Control Management Agile Development and Project Management 12 hours / 2 days (p. 52) Stakeholder Relationship Skills for Project Managers 12 hours / 2 days (p. 74) Conflict Resolution for Project Managers 12 hours / 2 days (p. 78) Project Management Certificate Program Session Two (24 hours / 4 days) (pp. 22-23) Leadership Skills for Project Managers Project Risk Management | Project HR Management 12 hours / 2 days (p. 79) Project Quality Management | Project Procurement Management Project Communication Management | Professional Responsibility Writing and Managing Requirements PMP® Preparation and Review Documents 12 hours / 2 days (p. 89) Developing the Business Case 12 hours / 2 days (p. 92) These sessions are also available in a FAST TRACK five-day program. Lean Six Sigma Yellow Belt 12 hours / 2 days (p. 97) www.iil.com8 International Institute for Learning, Inc.
  9. 9. IIL Certification and Professional Certificate Tracks (continued) Business Analysis Certificate Program (BACP®) Microsoft® Project and Project Server Certifications Business Analysis Fundamentals (12 hours / 2 days) (p. 87) Project White Belt® 2007 / 2010 (p. 64) Getting Started with Microsoft® Project 2007 / 2010 (12 hours / 2 days) Facilitation Skills for Business Analysts (18 hours / 3 days) (p. 88) Project Orange Belt® 2007 / 2010 (p. 65) Managing Projects with Microsoft Office Project 2007 / 2010 (18 hours / 3 days) Writing and Managing Requirements Documents (12 hours / 2 days) (p. 89) Project Blue Belt® 2007 / 2010 (p. 66) Business Process Modeling (18 hours / 3 days) (p. 90) Managing Projects with Microsoft Office Project Server 2007 / 2010 (18 hours / 3 days) Certified Business Analysis Professional (CBAP®) Prep Course Project Black Belt® 2007 / 2010 (p. 67) (12 hours / 2 days) - only available to those enrolled in the BACP Managing Projects and Programs with Microsoft Office Project Server 2007 / (optional) 2010t Lean Six Sigma Certification PRINCE2® / MSP® / M_o_R® / P3O® PRINCE2 Passport Foundation Lean Six Sigma Yellow Belt Certification Program (p. 97) PRINCE2 Foundation + Exam (On-Demand) (12 hours / 2 days) (3 days) (p. 58) + + PRINCE2 Passport Practitioner PRINCE2 Practitioner + Exam (On-Demand) (2 days) (p. 59) (p. 60) Lean Six Sigma Green Belt Certification Program (p. 98) (48 hours / 8 days) M_o_R (Management of Risk) Foundation + Exam (3 days) MSP (Managing Practitioner + Exam (2 days) Successful Programmes) Foundation Practitioner P3O (Portfolio, Programme + Both Exams and Project Offices) Lean Six Sigma Black Belt Certification Program (p. 99) (4 days) (p. 61) Foundation + Exam (3 days) (48 hours / 8 days) Practitioner + Exam (2 days) (p. 62) ITIL® Certifications Professional Certification Preparation (PMI® ) ITIL Overview = PoleStarTM ITSM Simulation (p. 54) Prep Course for the Risk Management Professional Exam (PMI-RMP®) (1 Day) (p. 44) (optional) ITIL Foundation + Exam (p. 55) Prep Course for the Scheduling Professional Exam (PMI-SP®) (3 days) (p. 45) IIL will soon be offering Prep Course for the Program Management Professional Exam (PgMP®) Intermediate and Expert Level ITIL Certifications (p. 46) 9
  10. 10. allPM.com is your gateway to...Content, Connection and CommunityTake advantage of IIL’s free web portal, aggregating project Resourcesmanagement white papers, templates, job postings, products and • Monthly PM Newsletter, allPM Todayservices. Content-rich and current, allPM.com is a critical resource for • Project Management Articles and White Paperstoday’s project manager. • Discussion Forums • Calendar of PM EventsConnect with your peers all over the world in our forums. Network, • Project Management News yread, share and even submit your own article for publication. • PM Tip of the Day • Templates for Project ManagersallPM.com is a valu om valuable resource featuring volumes of information, source • PM Job Postings s,tools, articles, tips and other project-related necessities. • Reviews of PM Products and Services • Project Management Glossary Proje Mana ement Glo ryMembMembership is FREE, and the benefits are invaluable. nvaluable • Blogs and Podcasts nd Po castsLog in for instant access to an ever-expanding knowledge center of nstant kno ge cente Forums F rumsbesbest practices and ideas from project management thought leaders ces managemen ught lea • Proje Mana ement – Car er and Job Talk Project Management Career e egion.in every region. • Micro oft® Office Project – Discussion and Assistance Microsoft® O iscussion Ass • Project Management Software and Tool Proje Mana emen are ToolsBecoBecome a member today! Visit allPM.com and sign up. • PM C tificat n Certification • PM H p! Help! • Best Practices actice • Project Management Office Proje Mana emen • Students of Project Management • Lean Six Sigma and Quality
  11. 11. PM Core and Intermediate Courses In today’s rapidly changing business environment, project management (PM) has become a core competency for all organizations. Whether you’re in industry or government, you must be able to successfully manage internal projects to stay competitive. The discipline of PM applies constantly evolving principles, concepts, tools and techniques to improve project performance and organizational effectiveness. When properly aligned with company goals and objectives, PM adds value by improving your ability to consistently deliver the right products - on time and within budget - while increasing client satisfaction and employee retention. Projects are complex, collaborative efforts frequently involving the participation of stakeholders from various parts of an organization. To be successful, project managers must not only be knowledgeable of professional best practices - they must also be flexible and adaptable to evolving life cycles, methods, tools and techniques. The same type of project in differing environments may require a customized application of accepted PM principles. The most effective project managers have the ability to make adjustments based on moment-to-moment assessments of current conditions, while operating within the context of a comprehensive plan that makes use of consistent methods and past experience. Project management has become a focal point of internal improvement efforts – particularly those efforts designed to give organizations a competitive edge. To further a company’s capabilities, Project Management Offices and Centers of Excellence are being established, global benchmarking studies are being conducted, and the most successful organiza- tions are focusing on continuous improvement and innovation of their PM practices. The next two sections of our catalogue are dedicated to our wide curriculum on project, program and portfolio management. The PM Core and Intermediate section features courses targeted to those relatively new to the project management profession. In these classes you will learn fundamental PM concepts and hone the skills and techniques needed to ensure successful project outcomes. A standout in this section is IIL’s capstone course, The Project Management Certificate Program: The Kerzner Approach® to Project Management Excellence. It is designed to build your skills and abilities as a project manager, while at the same time preparing you in-depth for the PMI® Project Management Professional (PMP®) exam. PoleStar PM Simulation is a new one-day traditional classroom course that integrates proven learning theory with TM computer technology and game-based simulation to deliver a high-impact, holistic learning experience. For onsite course delivery, simulation training can also be integrated into many of our other courses, accelerating and enhancing your team’s learning experience. Leverage the power of our wholly-owned network of IIL companies, strategically located all over the world. We have deep experience working in different languages, cultures, countries and industries and are proud to be the training solution partner of choice for many top global companies. Find out what we can do together! Contact your local IIL company (listed on the back cover of the catalogue) or email us at learning@iil.com. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.The Kerzner Approach® is a registered trademark of International Institute for Learning, Inc. PMI® and PMP® are registered marks of the Project Management Institute, Inc. PoleStar™ is a Trademark of G2G3 Propulsion. 11
  12. 12. PM Core and Intermediate Courses Project Management for Non-Project Managers Introduction to the Components and Techniques of Managing Projects It is not uncommon for people unfamiliar with • Identify why project management is critical Technical Skills in Project Management project management to be put in positions to business success • Project selection and governance to support projects and project managers. • Identify the five process groups and nine • Project planning tools They may even be asked to lead projects. To knowledge areas and how they support the • Project baselines, tracking and reporting be a more effective project team member or project management process • Change control concepts team leader - or even if you are in a project • Describe the importance of both soft skills support role - a basic understanding of project and technical skills for the project manager Summary management principles is essential. • What did we learn, and how can we Course Overview implement this in our work environments? This course introduces the concepts and techniques included in PMI®’s A Guide to Foundation Concepts the Project Management Body of Knowledge • Project management overview Incorporate Simulation into this Course (PMBOK® Guide). It provides insight into the • Products, programs and projects role of a project manager, as well as giving • Formal versus informal project management Want this course delivered onsite to your suggestions on how support personnel can aid • Types of project organizations company or team? Enhance the class experi- in the success of a project. • Power dimensions ence by adding real-world simulation into the • Project life cycles mix. Highly interactive and experiential, IIL’s Prerequisites • Successful projects simulation integrates proven learning theory with leading-edge computer technology and There are no prerequisites for this course Project Management and Business Success game-based simulation techniques to deliver • Strategic business value of project lasting benefits. Course Level management Basic • Business success and project management Read more about PM simulation on page 18. Who Should Attend Project Management Processes Managers, executives or non-project managers • The five process groups: working in a project environment, or - Initiating process group professionals who work with project managers - Planning process group - Executing process group Performance Focus - Monitoring and controlling process • Gaining a fundamental understanding group of the components and tools of project - Closing process group management • Describing the five project management Project Management Knowledge Areas process groups required for any project • Project integration management • Exploring the nine knowledge areas of • Project scope management project management • Project time management • Distinguishing between hard and soft skills • Project cost management as applied to different aspects of project • Project quality management management • Project human resource management • Reviewing how several technical planning • Project communication management tools are used to manage projects • Project risk management • Project procurement management What You Will Learn You’ll learn how to: Soft Skills in Project Management • Describe how project management can • Hard versus soft skills support your company • Leadership and management • Discuss the strategic and business value of • Negotiation project management • Conflict management • Distinguish between formal and informal • Team building and motivation project management • Describe various types of organizations and how they interact with project management Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8928 / Four 3-hour sessions #8214 / 2 Days #PA8928/ Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1212 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc.

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