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  • 1. 2012International Institute for Learning, Inc.LEARNING CATALOGUEProject, Program and Portfolio Management • Business Analysis • Microsoft® Project and Project Server Lean Six Sigma • PRINCE2® • ITIL® • Leadership and Interpersonal Skills INTELLIGENCE, INTEGRITY AND INNOVATION
  • 2. A Letter From the CEO Welcome Welcome to IIL’s 2012 Learning Catalogue! As organizations continue to try and do more with less, there is an increased demand for higher-level skills in strategic leadership, Project and Program Management, Business Analysis, Risk Management, Information Technology and Lean Six Sigma. Many economists are hopeful that we will see some signs of recovery in the near future, but the job market remains more competitive than ever. Building on your knowledge and “polishing your edge” are now not only critical to success… they are critical to survival. In spite of economic difficulties, new technologies continue to change not only the way we work, play and socialize, but also the ways in which we plan, learn and share ideas. The enormous increase in e-book sales, mobile learning solutions and record numbers of tablets, smartphones and 4G devices are just a few signs of the progressive migration, across industries, toward the virtual space. More and more, learning is taking place virtually, globally and collaboratively. People all over the world are connecting online and learning through virtual communities, peer-to-peer networks, mobile devices and social media platforms. In response to our customers’ needs, IIL has doubled our focus on our Virtual Classroom offerings and self-paced on-demand learning products. We have enhanced our Learning Management System to make it more participatory and enable you to better define your development goals and track your progress. We have also developed project management and ITSM apps, as well as other mobile learning solutions. I would like to personally invite you to take advantage of all that IIL has to offer as a learning solution provider, including our roster of best-in-class instructors, our wide and diverse curriculum, excellent customer service and array of training methodologies. Three key values define the IIL brand and guide us in all that we do: Intelligence, Integrity and Innovation. We pride ourselves in creating customer loyalty and building relationships with individuals and organizations that last a lifetime. From your first point of contact with us, we work with you to assess your training needs and help you choose a course or design a curriculum that meets your business needs and learning preferences. We have a dedicated team of content and course development specialists whose goal – and passion – is to transform learning into results. As industry leaders in customized course development, we partner with our clients to provide learning solutions that translate seamlessly into the workplace and capture more than the original intent. IIL has now entered our third decade of doing business. Thanks to our customers, we have grown from one small company into a network of wholly-owned global operating companies in cities all over the world, including: New York, Toronto, London, Paris, Frankfurt, Singapore, Sydney, Beijing, Hong Kong, Madrid, Mexico City, Trinidad, Helsinki, Budapest, São Paulo, Bangalore, Dubai, Seoul and Tokyo. Please read through our catalogue and learn more about our wide selection of courses, products and services. See for yourself why IIL is the training solution provider of choice for many top global companies, and then take the next step by finding out what we can do together. I welcome any comments or questions you may have, so feel free to contact me directly at LaVerne.Johnson@iil.com. With kind regards, E. LaVerne Johnson Founder, President and Chief Executive Officer International Institute for Learning, Inc. www.iil.com2 International Institute for Learning, Inc.
  • 3. Table of ContentsWelcome: A Letter from the CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 PRINCE2®, MSP®, M_o_R® and P3O® Certifications . . . . . . . . . . . . . 57 Course Confirmation E-mailed upon receipt of registration.About IIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 PRINCE2® Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Accreditations and Government Pricing . . . . . . . . . . . . . . . . . . . . . . . . . .7 PRINCE2® Practitioner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Registration Fee IncludesIIL Certification and Professional Certificate Tracks . . . . . . . . . . . . . 8-9 PRINCE2® Passport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Training materials and refreshment breaks.allPM.com Knowledge Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Managing Successful Programmes (MSP®) Foundation & Professional Development Units (PDUs), Continuing Education Practitioner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Units (CEUs) and Continuing Professional Education Units Management of Risk Foundation (M_o_R) Foundation & (CPEs) credits can be awarded for participation in most programs.PM Core and Intermediate Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Before attending, verify acceptance with your professional board. Practitioner/Portfolio, Programme and Project Offices (P3O)Project Management for Non-Project Managers . . . . . . . . . . . . . . . . 12 Foundation & Practitioner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Tax Deductible ExpensePM BASICS™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Treasury Regulation #1.162.5 permits deduction of all fees, travel,Project Management Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Microsoft® Project Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 lodging and 50% of all meal expenses, because an educational program is designed to improve one’s employment.Mastering the Fundamentals of Managing Projects . . . . . . . . . . . . . 15 Project White Belt® 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Managing Project Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Project Orange Belt® 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 A Certificate of Completion - either a hard copy or an electronic version - will be awarded to participants by a majorWBS - The Keystone of Project Management . . . . . . . . . . . . . . . . . . . . 17 Project Blue Belt® 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 university or by International Institute for Learning, Inc. or by IIL’sPoleStar™ PM Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Project Black Belt® 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 University Affiliate.Project Estimating and Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Microsoft® EPM Role-Based Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Cancellation / Refund PolicyProject JumpStart® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Microsoft® Excel in Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Cancellations received up to fourteen (14) business days beforeProject Leadership Simulation Program . . . . . . . . . . . . . . . . . . . . . . . . 21 the course are fully refundable. After that, cancellations are Microsoft® Excel Visual Basic for Applications (VBA) . . . . . . . . . . . . . 70 subject to the entire course fee. Please note that if you don’tThe Project Management Certificate Program: The Kerzner cancel and don’t attend, you will still be responsible for payment.Approach® to Project Management Excellence . . . . . . . . . . . . . . 22-23 Substitutions may be made at any time. To make a substitution, Leadership and Interpersonal Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 cancel or reschedule a course, contact your local educationalThe Project Management Certificate Program (On-DemandVersion): The Kerzner Approach® to PM Excellence . . . . . . . . . . . . . . 24 Effective Communication Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 consultant directly or call +1-800-325-1533 (US) or +1-212-758-0177.Accounting and Finance Principles for PM Practitioners . . . . . . . . 25 Effective Presentation Skills for Project Managers . . . . . . . . . . . . . . . 73Introduction to the Organizational Project Management Stakeholder Relationship Skills for Project Managers . . . . . . . . . . . 74 If IIL finds it necessary to cancel a course due to low enrollment,Maturity Model (OPM3®) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Building High-Performance Project Teams . . . . . . . . . . . . . . . . . . . . . . 75 a full refund will be made. IIL will not be responsible for participant’s airfare and/or hotel expenses or cancellation fees.Certified Associate in Project Management (CAPM®) . . . . . . . . . . . . 27 Effective Negotiating Skills for Project Managers . . . . . . . . . . . . . . . . 76PMP® Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Decision Making and Problem Solving for Project Managers . . . 77 Dates, times and prices of all IIL courses are subject to change. Conflict Resolution for Project Managers . . . . . . . . . . . . . . . . . . . . . . . . 78Project Management Advanced Courses . . . . . . . . . . . . . . . . . . . . . . 29 Leadership Skills for Project Managers . . . . . . . . . . . . . . . . . . . . . . . . . . 79 CAPM®, PMI®, PMP® and PMBOK® are registered marks of theAdvanced Project Management Certification (APMC®) . . . . . . . . . . 30 Leadership and The Power of Acknowledgement® . . . . . . . . . . . . . 80 Project Management Institute, Inc.The Future of Project Management with Dr. Harold Kerzner . . . . 31 Leading Cross-Cultural Virtual Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 APMC®, The Kerzner Approach®, Project Black Belt®, Project BlueRequirements Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Managing and Leading Projects Across Belt®, Project Orange Belt®, Project White Belt®, Project Jumpstart®,Advanced Project Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Organizational Boundaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 ProjectManagementIQ® and Unified Project Management® are Organization and People Change Management . . . . . . . . . . . . . . . . 83 registered trademarks and PM BASICS™, 360º PMCA™, UPMM™,Advanced Project Quality Management . . . . . . . . . . . . . . . . . . . . . . . . 34 Kerzner International Project Manager of the Year Award™ andAdvanced Project Procurement Management . . . . . . . . . . . . . . . . . . 35 IIL Webinars 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 BACP™ are trademarks of International Institute for Learning, Inc.Vendor Relationship Management: IIBA®, A Guide to the Business Analysis Body of Knowledge®, BABOK®Collaborating for Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Business Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 and CBAP® are registered trademarks owned by InternationalEarned Value Management Systems (EVMS) . . . . . . . . . . . . . . . . . . . . 37 Business Analysis Certificate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Institute of Business Analysis.Global Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Business Analysis Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Microsoft® Office Project is a registered trademark of the MicrosoftPreventing, Recovering and Managing Troubled Facilitation Skills for Business Analysts . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Corporation.Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Writing and Managing Requirements Documents . . . . . . . . . . . . . . 89 PRINCE2®, ITIL®, MSP®, M_o_R® and P3O® are Registered TradeManaging Multiple Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Business Process Modeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Marks of the Office of Government Commerce in the UnitedProgram Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Effecting Business Process Improvement . . . . . . . . . . . . . . . . . . . . . . . . 91 Kingdom and other countries. The Swirl logo™ is a Trade Mark ofThe Project Management Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 the Office of Government Commerce. Developing the Business Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Project Portfolio Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Assuring Quality Through Acceptance Testing . . . . . . . . . . . . . . . . . . 93Prep Course for the PMI-RMP® Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Visit www.iil.com to view the latest course schedules. Certified Business Analysis Professional (CBAP®)Prep Course for the PMI-SP® Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Prep Course for the PgMP® Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 ©2012 International Institute for Learning, Inc. Lean Six Sigma and Process Excellence . . . . . . . . . . . . . . . . . . . . . . . . 95Project Management for IT Professionals . . . . . . . . . . . . . . . . . . . . . 47 Experiencing Lean Six Sigma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 All rights reserved. No part of this book may be reproduced in any way, in any form, without the prior written permissionProject Management Fundamentals for Lean Six Sigma Yellow Belt Certification Program . . . . . . . . . . . . . . 97 of International Institute for Learning, Inc. unless is it forIT Professionals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Lean Six Sigma Green Belt Certification Program . . . . . . . . . . . . . . . .98 organizations’’ internal marketing purposes.Requirements Management for IT Professionals . . . . . . . . . . . . . . . 49 Lean Six Sigma Black Belt Certification Program . . . . . . . . . . . . . . . . 99Risk Management for IT Professionals . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Project Management for Six Sigma Professionals . . . . . . . . . . . . . 100Managing Multiple IT Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Agile Development and Project Management . . . . . . . . . . . . . . . . . 52 Online Tools and Assessments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Implementing Scrum for Agile Software Development . . . . . . . . 53 Project Management Competency AssessmentPoleStar™ ITSM Simulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 (360° PMCA™) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102ITIL® Foundation Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Kerzner Project Management Maturity Model . . . . . . . . . . . . . . . . . 103Managing the Systems Development Process . . . . . . . . . . . . . . . . . 56 Unified Project Management® Methodology (UPMM™) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104-105 IIL Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 IIL Faculty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
  • 4. About IIL A Valued Global Business Partner With a wholly-owned network of operating companies Innovation in Learning all over the world and clients in more than 200 countries, Beginning with global satellite broadcasts in the mid-1990s, IIL is a global leader in training, consulting, coaching and IIL has consistently been in the vanguard of companies mentoring, as well as customized course development. using technology to create cutting-edge learning solutions. Our core competencies include: Project, Program and We continue to be at the forefront of learning innovation, Portfolio Management; Business Analysis; Microsoft® Project offering a wide variety of delivery methods to ensure and Project Server; Lean Six Sigma; PRINCE2®; ITIL® and optimal learning experiences for companies and individuals. Leadership and Interpersonal Skills. These methods include: Our Credentials IIL is a PMI® Charter Global Registered Education Provider • IIL Virtual Classroom (R.E.P.), a member of PMI’s Global Executive Council, a For more than a decade now, our clients have chosen IIL’s Microsoft Partner with a Microsoft Gold Project and Portfolio Virtual Classroom as a preferred learning method to meet Management competency, an IIBA® Endorsed Education the increased global training needs of their organizations. Provider and an Accredited Training Organization (ATO) for Our Virtual Classroom provides you with interactive, PRINCE2 and ITIL. efficient, quality training that is also cost-effective. We are proud to be the training solution partner of • Simulation Training choice for many top global companies. IIL’s simulation training integrates proven learning theory with state-of-the-art computer technology and game- What Sets Us Apart based simulation techniques to deliver lasting benefits. Our Many Methods of Learning™ enable us to deliver We offer simulation training to communicate the value innovative, effective and consistent training solutions and accelerate the implementation of best practices in through a variety of learning approaches (Virtual Classroom, two of our critical markets: project management and IT simulation training, interactive On-demand learning, service management. traditional classroom and a blended approach). Choosing IIL as your learning provider is the beginning of • Traditional Classroom Training a valuable business partnership. From the first point of In addition to the public courses designed to meet the contact, we work with you to assess your training needs needs of individuals, IIL has a best-in-class instructional and help you choose a course or design a curriculum that design team that can customize curriculum to meet the best suits your individual preferences and business goals. specific needs of your organization. Once our partnership begins, you will have a wealth of opportunities at your fingertips, including: • On-demand Training Access learning wherever and whenever you need • A strong network of wholly-owned IIL companies it. Our interactive on-demand courses use animation, strategically located all over the world. We put an streaming video, computer-aided simulations and active focus on knowledge sharing in and among our learning interactions that engage and involve users. worldwide companies. This allows us to tap into a huge repository of global best practices when developing • A Blended Approach courses, delivering training or customizing learning Design your own learning experience. Our blended solutions. We value diversity and are proud to offer many approach allows you to “mix and match” learning formats of our programs and learning solutions customized to best suit your learning style. and adapted to a range of international languages and cultures. Corporate Solutions - It All Comes Together for Our Clients • A roster of unparalleled trainers, consultants and We make a measurable difference for our clients, and our mentors. Our subject matter experts are the best in results speak for themselves – a large percentage of our their fields, and their expertise extends across industries clients are multi-year repeat customers. We have worked and market sectors. with many of the world’s leading organizations to develop professional skills as well as corporate capabilities and • A comprehensive curriculum of multi-level processes. training courses. We stay ahead of the curve when developing curriculum, anticipating market demand as Beyond training courses, IIL provides: well as the unique needs of our clients. • Assessment tools such as the Kerzner Project • Industry-recognized certificate and certification Management Maturity Model (KPM3) and our 360° Project programs. Enabling you to earn respected credentials, Management Competency Assessment (360° PMCA™). our programs open the door to career opportunities. Our university affiliates are globally-recognized leaders in • Needs analyses to define gaps and address the education and innovation. organizational and process changes needed to fill them. www.iil.com4 International Institute for Learning, Inc.
  • 5. • Custom training solutions to meet the Global Reach and Consistent Top Quality unique needs of your company. For groups Last year, we conducted classes in more than of 12 or more, we can tailor any course or 200 countries and in over 20 languages. program to align with your company or Our stellar roster of international trainers team mission, values and unique business is comprised of elite professionals whose needs. We can also deliver any course to you industry expertise is enhanced by their practical in a private format - at your location, at one classroom experience. of our training sites or in a virtual setting. IIL Asia (Singapore) The IIL team is proud to offer many of our• Measurement of efficiency and programs and learning solutions customized productivity performance on an individual and adapted to a range of international as well as an organizational level, including languages and cultures. changes in team behavior, return on training investment and specific key performance • In Asia, we recognize the premium benchmarks. placed on practical skills, and our courses rely heavily on interactive tools like case studies and exercises from participants’• Group coaching and individual mentoring own projects. We also select one or more sessions to help integrate lessons learned instructors according to each client and translate knowledge into practice. organization’s outlook – a recognized Western thought leader in some cases, a• Process development and improvement hands-on local trainer in others. through direct, hands-on support or proprietary knowledge management • Our Paris office, an IIL Regional Centre IIL Middle East (Dubai) solutions. Our Unified Project Management® of Excellence, serves as a central hub for Methodology (UPMM™) Software Suite the Europe, Middle East and Africa region supports consistency and quality in the (EMEA). From this office, our multilingual implementation of project, program and staff centralizes recruitment and scheduling portfolio management. efforts for expert resources and reinforces our service to clients in EMEA. In parallel, theDeveloping the Tools You Need Paris staff enables IIL to adapt our products,Many of IIL’s greatest innovations in creating courses and other services to local industrial,new and focused tools, techniques and training cultural and linguistic specifications to servehave come from close working partnerships our clients in Belgium, France, Morocco,with our clients. Our instructional design Algeria, Tunisia and French-speaking Sub-expertise allows us to develop brand new Saharan African countries.courses and tools or refine existing ones. • In Mexico and Latin America, we oftenA few examples of this kind of collaboration are: approach state-of-the-art topics in highly pragmatic ways to adapt learning to• For one of the world’s leading software cultures only recently evolving into broad developers, we trained 1,200 project industrialization. IIL France (Paris) managers in 22 nations over just a few months to support the effective rollout and adoption of their pioneering global project • In the Middle East, we offer best-in-class management methodology and to help training throughout the region, and our increase their internal project management trainers have extensive project experience maturity. in every prevalent industry: oil and gas, finance, telecommunications, construction, information technology and manufacturing.• For a large oil and gas company, we Our office in Dubai serves both global delivered a series of customized Business and local clients throughout the Gulf Analysis and project management training Cooperation Council (GCC) and beyond, programs that helped their project offering top quality solutions to many high managers significantly improve their on- profile businesses. time and on-budget project delivery rates. IIL Mexico (Mexico City) IIL companies are based in: Toronto, London,• For a government agency, we helped Paris, Frankfurt, Singapore, Sydney, Seoul, reduce defects by 76% in one of their key Beijing, Hong Kong, Madrid, Mexico City, Dubai, process areas, resulting in substantial cost Helsinki, Budapest, São Paulo, Bangalore, Tokyo, savings. and New York City - our global headquarters.• And for one of the world’s leading banks, we facilitated an extensive change management process after they had implemented a major restructuring and outsourcing initiative. 5
  • 6. Training, Consulting and Course Design About IIL At IIL, from the moment a course goes into development, we incorporate the understanding that learning must yield practical, quantifiable benefits to have value. Both our standard and specially designed courses focus on learning and training approaches that participants understand, assimilate and want to bring back to the workplace. We know that integrating lessons learned from training into daily work flow can be a challenging process. Because we understand that there can be a variety of barriers to implementation, we have dedicated consultants who can be onsite - or on call - to assist and coach your project/program managers or business analysts on an as-needed basis. Dr. Harold Kerzner As a part of our services, your IIL consultant will review project plans, status reports, deliverables, and aid your project /program manager(s) and teams in making critical decisions, re-planning and prioritizing, as well as strategizing and handling more complex issues. In addition to offering consulting services to our clients, we also give you the option of having one of our certified consultants manage your project, whether for a short-term or long-term engagement. Our consultants have significant global experience managing and completing projects on schedule and within budget, across industries. Let one of our experts guide your team’s mission-critical projects to success! As an IIL client, you can count on us for: Trainers who consistently deliver measurable value. Our program evaluations point overwhelmingly to the excellence with which our IIL Consulting and Coaching trainers communicate real-world knowledge based on multi-industry work experience. And who says that learning shouldn’t be fun? Our trainers infuse their classes with energy and a sense of discovery, making courses engaging and interactive as well as effective. Beginning with Dr. Harold Kerzner, Senior Executive Director who joined IIL at its inception, our commitment to trainer excellence extends to every one of our more than 300 educators worldwide. Course design and customization that is truly tailored. Global Learning Solutions (GLS) is a specialized team of solution-oriented professionals within IIL who are dedicated to ensuring that our courses are current and developed using only best-in-class instructional design processes. Comprised of content specialists, instructional designers and project managers, the GLS team has many decades of combined business and course development experience. Turning learning into results is one of the passions of GLS. We know how meaningful learning leads to improved performance at the individual IIL Classroom Course contributor, team and organizational level. Creating customized solutions for specific clients is also a large part of the value GLS brings to IIL’s clients. GLS team members work closely with our educational advisors and client contacts to provide learning solutions that capture more than the original intent. This comprehensive consultative approach is designed to uncover and incorporate key performance influencers within the client’s organization. If left unidentified and unaddressed, these key performance influencers can make the difference between moderate success and performance-enhancing success when the learner returns to the working environment. Global Learning Solutions aims to Improve Performance by Improving Understanding. GLS Team www.iil.com6 International Institute for Learning, Inc.
  • 7. Accreditations University Affiliations Member of PMI®’s Global Executive Council As a member of the Project Management Institute’s Global Executive Council, IIL is committed to the advancement of project, program and portfolio management in the global community. The Global Executive Council is designed to provide corporations with the opportunity to support and associate with PMI directly and to develop synergies between PMI and senior New York University executives at leading corporations worldwide. School of Continuing Professional Charter Global Registered Education Provider Studies (SCPS) IIL has been recognized by PMI as a Charter Global Registered Education Provider. Attending IIL www.iil.com/nyuscps courses is a great way to earn and maintain Professional Development Units (PDUs), and each hour of scheduled classroom participation qualifies for one PDU. For more information on PMI’s Professional Development Program or PMP® certification, visit www.pmi.org. IIBA Endorsed Education Provider IIL is an Endorsed Education Provider with the International Institute of Business Analysis. We The University of Southern California are also proud to be an industry sponsor of IIBA. For more information, visit www.theiiba.org. Marshall School of Business www.iil.com/uscmsb Microsoft® Corporation IIL is a Microsoft Partner with a Microsoft Gold Project and Portfolio Management competency. IIL works with both the NYU School of Continuing We provide customized training solutions to help organizations enhance their project Professional Studies and the University of Southern California Marshall School of Business to offer the very best management capabilities using the Microsoft Project Enterprise Solution. professional training for today’s business leaders. ACE College Credit Recommendations The certificate programs and courses we offer in The American Council on Education (ACE) College Credit Recommendation Service (CREDIT) conjunction with our university affiliates provide our clients has recommended several IIL courses for undergraduate and graduate ACE credits. For more with a strong advantage in the marketplace. The status information, please visit www.acenet.edu or call ACE at +1 (202) 939-9434. of our affiliates as global network universities and our combined worldwide reach allow for learning experiences among a vast and diverse pool of professionals. Certificate of Course Completion and Continuing Education Units (CEUs) IIL is an Authorized CEU Sponsor Member of the International Association for Continuing Our strategic alliances provide a full menu of courses and Education and Training (IACET). CEUs are used internationally to maintain records of defined learning pathways leading toward a university completion of organized post-secondary education. One CEU is provided for every ten hours of grade report or grade equivalency letter. Joint IIL-university course participation. websites also assure a fast and easy administrative experience for participants. Continuing Professional Education (CPE) Credit IIL is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of Continuing Professional Education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. For more information, visit www. nasba.org. Government Pricing (GSA) Women’s Business Enterprise National Council (WBENC) IIL has received certification from the Women’s Business Enterprise National Council (WBENC). WBENC’s corporate member list includes such companies as IBM, Motorola, Bank of America, Pepsi, Sears, Johnson Controls and Microsoft. Association for Facilities Engineerng (AFE) Partnership IIL offers special training discounts for federal IIL is a partner of AFE, the largest dedicated network in the facility, maintenance and plant government agencies and government contractors operations profession. AFE members advance the field and their careers using the most under IIL’s GSA Federal Supply Schedule complete range of technical information, education, best practices and sharing of common (GS-23F-9834H). professional experiences. For more information, visit www.AFE.org. GSA has already negotiated the prices, services and PRINCE2® terms covering many of IIL’s project management IIL is an APM Group (APMG) Accredited Training Organization (ATO) for PRINCE2. PRINCE2 is a onsite training and project management products. structured, process-based approach for project management and is published by the UK-based This partnership allows IIL to offer quality training at Office of Government and Commerce. For more information on PRINCE2 or APMG, visit a cost-efficient price. www.apmgroupltd.com. • Groups of 15 or more being trained Onsite can ITIL® receive up to a 30% discount on our standard IIL is an APM Group (APMG) Accredited Training Organization (ATO) for ITIL Foundation Course. public course prices. ITIL (Information Technology Infrastructure Library®) is a set of best practice standards for IT • Individual government and government Service Management. For more information on ITIL or APMG, visit www.apmgroupltd.com. contractor employees may also sign up for any of IIL’s public and/or Virtual Classroom courses MSP® and receive a 15% discount off the published IIL’s Managing Successful Programmes (MSP) courses are run in partnership with AFA, an APMG prices. ATO for MSP. For more information on MSP or APMG, visit www.apmgroupltd.com. • Groups of five or more signing up for our public courses and/or Virtual Classroom courses will M_o_R® receive a 20% discount. IIL’s Management of Risk (M_o_R) courses are run in partnership with AFA, an APMG ATO for M_o_R. For more information on M_o_R or APMG, visit www.apmgroupltd.com. Accredited by For more information about onsite, Virtual or classroom courses, email Learning@iil.com or call P3O® ® Ellen Murphy at +1-212-515-5116. IIL’s Portfolio, Programme and Project Offices (P3O) courses are run in partnership with AFA, an APMG ATO for P3O. For more information on P3O or APMG, visit www.apmgroupltd.com. You may also access GSA’s catalogue online at www.gsa.gov.PMI® and PMP® are registered marks of the Project Management Institute, Inc. IIBA® is a registered trademark owned by International Institute of Business Analysis. Microsoft® is a registered trademark of Microsoft Corporation in the United States 7and other countries. PRINCE2®, ITIL®, MSP®, M_o_R®, P3O® and Information Technology Infrastructure Library® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is aTrade Mark of the Office of Government Commerce.
  • 8. IIL Certification and Professional Certificate Tracks Certified Associate in Project Management (CAPM®) APMC® Curriculum APMC ® Required Courses The Future of Project Management with Dr. Harold Kerzner PM BASICSTM (p. 13) 6 hours / 1 day (p. 31) (12 hours) Program Management: Successfully Managing a Group of Related Projects 12 hours / 2 days (p. 41) Managing and Leading Projects Across Organizational Boundaries Certified Associate in Project Management (CAPM) Prep Course (p. 27) 12 hours / 2 days (p. 82) (21 hours / 3 days) Electives - Choose Three Requirements Management 12 hours / 2 days (p. 32) Advanced Project Risk Management 12 hours / 2 days (p. 33) Advanced Project Quality Management The Project Management Certificate Program 12 hours / 2 days (p. 34) Advanced Project Procurement 12 hours / 2 days (p. 35) Vendor Relationship Management 12 hours / 2 days (p. 36) Project Management Fundamentals (p. 14) Earned Value Management (12 hours / 2 days) or equivalent, for those who feel they need 12 hours / 2 days (p. 37) more training before starting this track (optional) Global Project Management 12 hours / 2 days (p. 38) Managing Multiple Projects 12 hours / 2 days (p. 40) The Project Management Office 12 hours / 2 days (p. 42) Project Management Certificate Program Session One (18 hours / 3 days) (p. 22) Project Portfolio Management Project Management Framework | Project Integration Management 12 hours / 2 days (p. 43) Project Scope Management | Project Time Management Project Cost Management | Project Control Management Agile Development and Project Management 12 hours / 2 days (p. 52) Stakeholder Relationship Skills for Project Managers 12 hours / 2 days (p. 74) Conflict Resolution for Project Managers 12 hours / 2 days (p. 78) Project Management Certificate Program Session Two (24 hours / 4 days) (pp. 22-23) Leadership Skills for Project Managers Project Risk Management | Project HR Management 12 hours / 2 days (p. 79) Project Quality Management | Project Procurement Management Project Communication Management | Professional Responsibility Writing and Managing Requirements PMP® Preparation and Review Documents 12 hours / 2 days (p. 89) Developing the Business Case 12 hours / 2 days (p. 92) These sessions are also available in a FAST TRACK five-day program. Lean Six Sigma Yellow Belt 12 hours / 2 days (p. 97) www.iil.com8 International Institute for Learning, Inc.
  • 9. IIL Certification and Professional Certificate Tracks (continued) Business Analysis Certificate Program (BACP®) Microsoft® Project and Project Server Certifications Business Analysis Fundamentals (12 hours / 2 days) (p. 87) Project White Belt® 2007 / 2010 (p. 64) Getting Started with Microsoft® Project 2007 / 2010 (12 hours / 2 days) Facilitation Skills for Business Analysts (18 hours / 3 days) (p. 88) Project Orange Belt® 2007 / 2010 (p. 65) Managing Projects with Microsoft Office Project 2007 / 2010 (18 hours / 3 days) Writing and Managing Requirements Documents (12 hours / 2 days) (p. 89) Project Blue Belt® 2007 / 2010 (p. 66) Business Process Modeling (18 hours / 3 days) (p. 90) Managing Projects with Microsoft Office Project Server 2007 / 2010 (18 hours / 3 days) Certified Business Analysis Professional (CBAP®) Prep Course Project Black Belt® 2007 / 2010 (p. 67) (12 hours / 2 days) - only available to those enrolled in the BACP Managing Projects and Programs with Microsoft Office Project Server 2007 / (optional) 2010t Lean Six Sigma Certification PRINCE2® / MSP® / M_o_R® / P3O® PRINCE2 Passport Foundation Lean Six Sigma Yellow Belt Certification Program (p. 97) PRINCE2 Foundation + Exam (On-Demand) (12 hours / 2 days) (3 days) (p. 58) + + PRINCE2 Passport Practitioner PRINCE2 Practitioner + Exam (On-Demand) (2 days) (p. 59) (p. 60) Lean Six Sigma Green Belt Certification Program (p. 98) (48 hours / 8 days) M_o_R (Management of Risk) Foundation + Exam (3 days) MSP (Managing Practitioner + Exam (2 days) Successful Programmes) Foundation Practitioner P3O (Portfolio, Programme + Both Exams and Project Offices) Lean Six Sigma Black Belt Certification Program (p. 99) (4 days) (p. 61) Foundation + Exam (3 days) (48 hours / 8 days) Practitioner + Exam (2 days) (p. 62) ITIL® Certifications Professional Certification Preparation (PMI® ) ITIL Overview = PoleStarTM ITSM Simulation (p. 54) Prep Course for the Risk Management Professional Exam (PMI-RMP®) (1 Day) (p. 44) (optional) ITIL Foundation + Exam (p. 55) Prep Course for the Scheduling Professional Exam (PMI-SP®) (3 days) (p. 45) IIL will soon be offering Prep Course for the Program Management Professional Exam (PgMP®) Intermediate and Expert Level ITIL Certifications (p. 46) 9
  • 10. allPM.com is your gateway to...Content, Connection and CommunityTake advantage of IIL’s free web portal, aggregating project Resourcesmanagement white papers, templates, job postings, products and • Monthly PM Newsletter, allPM Todayservices. Content-rich and current, allPM.com is a critical resource for • Project Management Articles and White Paperstoday’s project manager. • Discussion Forums • Calendar of PM EventsConnect with your peers all over the world in our forums. Network, • Project Management News yread, share and even submit your own article for publication. • PM Tip of the Day • Templates for Project ManagersallPM.com is a valu om valuable resource featuring volumes of information, source • PM Job Postings s,tools, articles, tips and other project-related necessities. • Reviews of PM Products and Services • Project Management Glossary Proje Mana ement Glo ryMembMembership is FREE, and the benefits are invaluable. nvaluable • Blogs and Podcasts nd Po castsLog in for instant access to an ever-expanding knowledge center of nstant kno ge cente Forums F rumsbesbest practices and ideas from project management thought leaders ces managemen ught lea • Proje Mana ement – Car er and Job Talk Project Management Career e egion.in every region. • Micro oft® Office Project – Discussion and Assistance Microsoft® O iscussion Ass • Project Management Software and Tool Proje Mana emen are ToolsBecoBecome a member today! Visit allPM.com and sign up. • PM C tificat n Certification • PM H p! Help! • Best Practices actice • Project Management Office Proje Mana emen • Students of Project Management • Lean Six Sigma and Quality
  • 11. PM Core and Intermediate Courses In today’s rapidly changing business environment, project management (PM) has become a core competency for all organizations. Whether you’re in industry or government, you must be able to successfully manage internal projects to stay competitive. The discipline of PM applies constantly evolving principles, concepts, tools and techniques to improve project performance and organizational effectiveness. When properly aligned with company goals and objectives, PM adds value by improving your ability to consistently deliver the right products - on time and within budget - while increasing client satisfaction and employee retention. Projects are complex, collaborative efforts frequently involving the participation of stakeholders from various parts of an organization. To be successful, project managers must not only be knowledgeable of professional best practices - they must also be flexible and adaptable to evolving life cycles, methods, tools and techniques. The same type of project in differing environments may require a customized application of accepted PM principles. The most effective project managers have the ability to make adjustments based on moment-to-moment assessments of current conditions, while operating within the context of a comprehensive plan that makes use of consistent methods and past experience. Project management has become a focal point of internal improvement efforts – particularly those efforts designed to give organizations a competitive edge. To further a company’s capabilities, Project Management Offices and Centers of Excellence are being established, global benchmarking studies are being conducted, and the most successful organiza- tions are focusing on continuous improvement and innovation of their PM practices. The next two sections of our catalogue are dedicated to our wide curriculum on project, program and portfolio management. The PM Core and Intermediate section features courses targeted to those relatively new to the project management profession. In these classes you will learn fundamental PM concepts and hone the skills and techniques needed to ensure successful project outcomes. A standout in this section is IIL’s capstone course, The Project Management Certificate Program: The Kerzner Approach® to Project Management Excellence. It is designed to build your skills and abilities as a project manager, while at the same time preparing you in-depth for the PMI® Project Management Professional (PMP®) exam. PoleStar PM Simulation is a new one-day traditional classroom course that integrates proven learning theory with TM computer technology and game-based simulation to deliver a high-impact, holistic learning experience. For onsite course delivery, simulation training can also be integrated into many of our other courses, accelerating and enhancing your team’s learning experience. Leverage the power of our wholly-owned network of IIL companies, strategically located all over the world. We have deep experience working in different languages, cultures, countries and industries and are proud to be the training solution partner of choice for many top global companies. Find out what we can do together! Contact your local IIL company (listed on the back cover of the catalogue) or email us at learning@iil.com. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.The Kerzner Approach® is a registered trademark of International Institute for Learning, Inc. PMI® and PMP® are registered marks of the Project Management Institute, Inc. PoleStar™ is a Trademark of G2G3 Propulsion. 11
  • 12. PM Core and Intermediate Courses Project Management for Non-Project Managers Introduction to the Components and Techniques of Managing Projects It is not uncommon for people unfamiliar with • Identify why project management is critical Technical Skills in Project Management project management to be put in positions to business success • Project selection and governance to support projects and project managers. • Identify the five process groups and nine • Project planning tools They may even be asked to lead projects. To knowledge areas and how they support the • Project baselines, tracking and reporting be a more effective project team member or project management process • Change control concepts team leader - or even if you are in a project • Describe the importance of both soft skills support role - a basic understanding of project and technical skills for the project manager Summary management principles is essential. • What did we learn, and how can we Course Overview implement this in our work environments? This course introduces the concepts and techniques included in PMI®’s A Guide to Foundation Concepts the Project Management Body of Knowledge • Project management overview Incorporate Simulation into this Course (PMBOK® Guide). It provides insight into the • Products, programs and projects role of a project manager, as well as giving • Formal versus informal project management Want this course delivered onsite to your suggestions on how support personnel can aid • Types of project organizations company or team? Enhance the class experi- in the success of a project. • Power dimensions ence by adding real-world simulation into the • Project life cycles mix. Highly interactive and experiential, IIL’s Prerequisites • Successful projects simulation integrates proven learning theory with leading-edge computer technology and There are no prerequisites for this course Project Management and Business Success game-based simulation techniques to deliver • Strategic business value of project lasting benefits. Course Level management Basic • Business success and project management Read more about PM simulation on page 18. Who Should Attend Project Management Processes Managers, executives or non-project managers • The five process groups: working in a project environment, or - Initiating process group professionals who work with project managers - Planning process group - Executing process group Performance Focus - Monitoring and controlling process • Gaining a fundamental understanding group of the components and tools of project - Closing process group management • Describing the five project management Project Management Knowledge Areas process groups required for any project • Project integration management • Exploring the nine knowledge areas of • Project scope management project management • Project time management • Distinguishing between hard and soft skills • Project cost management as applied to different aspects of project • Project quality management management • Project human resource management • Reviewing how several technical planning • Project communication management tools are used to manage projects • Project risk management • Project procurement management What You Will Learn You’ll learn how to: Soft Skills in Project Management • Describe how project management can • Hard versus soft skills support your company • Leadership and management • Discuss the strategic and business value of • Negotiation project management • Conflict management • Distinguish between formal and informal • Team building and motivation project management • Describe various types of organizations and how they interact with project management Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8928 / Four 3-hour sessions #8214 / 2 Days #PA8928/ Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1212 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc.
  • 13. PM Core and Intermediate CoursesPM BASICS™Project Management Fundamentals at Your FingertipsDo you or your team members want to Including post-tests after every section as well “Simply stated, PM BASICS is the best on-demand courseimprove the way projects are managed? as a master test at the end, PM BASICS can ever developed for learning the fundamental principles also be used by senior management as a tool and processes of project management.”Do you want to hone the skills, techniques and to assess the level of PM capability within antools needed to ensure extraordinary project organization. - Harold Kerzner, Ph.D.outcomes? Key Benefits and FeaturesDo you want the flexibility to train at your ownpace, location and time of your choosing? • Presents PMBOK Guide-aligned terminology and approachIf you answered yes to any of the abovequestions, then you need IIL’s PM BASICS™. • Provides key project management tools including forms and checklists that you canWhat is PM BASICS? use on the job and a comprehensive projectPM BASICS is a 12-hour self-paced, management bibliography and referencemultimedia training program that teaches resourcethe fundamentals of project managementacross all areas of PMI®’s A Guide to the Project • Addresses critical soft skills such asManagement Body of Knowledge (PMBOK® interpersonal communication and conflictGuide). Dynamic and interactive, the course management as well as the hard skillshas a friendly and easy-to-use interface and of scheduling, estimating and projectincludes real-world case studies and exercises reportingto ensure increased retention. • Allows for flexible scheduling of multipleThe on-demand equivalent of our two-day employees and team members whileProject Management Fundamentals course, PM ensuring all participants take away aBASICS gives you top-quality content as well as common language and methodologythe flexibility to learn at your own pace. • Gives a comprehensive, content-richThe course is divided into six major parts, curriculum of material in just 12 hours -- andincluding the Program Introduction plus a is comparable with what you would learnsection dedicated to each of the five Project during a two-day instructor-led courseManagement process groups: initiating,planning, executing, monitoring and • This on-demand course will integrate withcontrolling and closing. Mastery is ensured virtually all Learning Management Systemsthrough reference to real-life projects, videocase studies and key exercises built into eachmodule.Global Project Management Best PracticesUtilized by organizations all over the world, PMBASICS has revolutionized the way companiesare pursuing project management. This on-demand course is the most cost-effective wayto train one or a multitude of employees to usea proven project management methodology.Many top global companies use PM BASICSto create a standardized project managementmethodology across their entire enterprise.By establishing this common projectmanagement language, they are achieving thefirst level of proficiency in their OrganizationalProject Management Maturity. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with an interactive online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. PS204i / 12 hours CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 13PM BASICS™ is a trademark of International Institute for Learning, Inc. PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc. This course was authored by PM expert George Pitagorsky, PMP.
  • 14. PM Core and Intermediate Courses Project Management Fundamentals Completing Projects on Time and Within Budget While Increasing Customer Satisfaction Many projects are performed by highly What You Will Learn • Using the WBS to facilitate project competent and effective people who have little You’ll learn how to: development or no project management training. They • Describe the project management process perform projects like process improvement, and its benefits Risk Management marketing campaign development, new prod- • Use project management vocabulary and • Defining risk management uct development, event planning, production terminology • Benefits of risk management in project and other “tasks” which are projects. Learning • Identify characteristics of a successful project management project management on the job is an unneces- and create an initial project plan • Risk management processes and tools sary burden in an already challenging position. • Perform the major aspects of project initiation, project control and close-out Estimating This course provides practical skills, concepts • Identify and describe organizational change • Defining an estimate and principles you can take back to the job, issues in implementing project management • Specific types and methods of estimating along with insights you’ll need to adapt them • The estimating process to specific project environments. Course Overview • Program Evaluation and Review Technique (PERT) The goal of this course is to achieve quality Getting Started • Final estimate development and validation performance through effective planning and • Introductions control. We use a process orientation and an • Course structure Scheduling analytical, systems-oriented approach to prob- • Course goals and objective • Scheduling techniques lem solving and decision making. Throughout • Using a WBS the course, we integrate the need for collabora- Foundation Concepts • Critical path method tion and clear communications among people, • Project management (PM) process overview • Risk assessment and logical schedule often in multiple organizations. • Focus and benefits of PM alternatives • Critical PM skills Prerequisites • Concept of competing demands (update on Execution and Project Control There are no prerequisites for this course the classical triple constraints) • Elements of project control • Status reporting Course Level Project Life Cycle • Change control Basic • Project life cycle overview • Earned value analysis • Phases, tasks, deliverables and steps • Variance analysis and corrective action Who Should Attend • Variations on the life cycle • Project closing/project transition This course is for people responsible for • Checkpoints and milestones • Post-project evaluations managing, leading, coordinating and working • Project selection on projects who have limited experience or • Project governance Collaboration and Organizational Change knowledge of practical, formal project manage- • Roles and responsibilities of the project • Overview of the PM process ment methods. Among those who can benefit manager and the project sponsor • Teams from this course are: • Roles and responsibilities of the team • Motivation and expectancy theory • Members of process and performance • Initiating the project and developing the • Change and continuous improvement improvement teams project charter • Participants in research and development • Linking project objectives to the project Summary • Business planning coordinators team structure • What did we learn, and how can we • Technical service and support staff implement this in our work environments? • Operations people in financial services Requirements • Administrators and managers responsible • Conducting stakeholder assessments Incorporate Simulation into this Course for coordinating, facilitating or managing • Understanding and managing resistance projects and programs • Communicating and refining requirements Want this course delivered onsite to your • Technical professionals and engineers • Defining product/service requirements company or team? Enhance the class experi- moving into project leadership and • Change control process ence by adding real-world simulation into the coordination positions • Communications mix. Highly interactive and experiential, IIL’s • Marketing, training and technical writing simulation integrates proven learning theory professionals Work Breakdown Structure (WBS) with leading-edge computer technology and • Six Sigma professionals • The central role of the WBS game-based simulation techniques to deliver • Developing a usable WBS lasting benefits. • Using the WBS to clarify product constraints and activities Read more about PM simulation on page 18. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8820 / Four 3-hour sessions #8212 / 2 Days #PA8820 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 1214 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 15. Mastering the Fundamentals of Managing Projects PM Core and Intermediate CoursesCase Studies, Group Exercises and Practical ExperienceLed by Your Company’s TrainerMastering the Fundamentals of Managing • Address project initiating and planning What is Blended Learning?Projects is a blended learning program issuesdesigned to teach the principles, key concepts • Identify the major components of projectand core techniques of project management monitoring and controlling, executing and Blended learning streamlines thefor practical application in an organization. closing learning process by allocating eachThis comprehensive course collection • Describe the critical need for effective part of the process to the mostcombines self-paced learning with face-to-face interpersonal relationships and effective media.instruction, in which group exercises and communicationdialogue activate and enhance tacit • Identify and describe cultural change issues For example, it is widely recognizedknowledge gained online. in implementing project management that learning hard skills, definitions • Identify the nine Knowledge Areas and basic concepts is accomplishedWith a unique spin on a “Train the Trainer” presented in PMI®’s A Guide to the Project most efficiently in a self-pacedapproach, course materials include a detailed Management Body of Knowledge (PMBOK® media, while deeper explorationInstructor Guide so that a qualified trainer from Guide) and application are best done with ayour own company can facilitate the in-class live instructor in a virtual or physicallearning portion of the course. Also included Course Materials classroom setting.are Participant Workbooks, case studies, exer- For the Instructorcises and solutions, PowerPoint decks and A detailed Instructor Guide provides yourother supplemental materials. trainer with in-depth support in delivering the course. The Instructor Guide includes:One of the many benefits of this comprehen- • A general overview and rationale for eachsive course collection is that one of your own modulepeople can lead a high-quality workshop • The key points associated with each slidewithout your company having to go through • Discussion ideasthe lengthy - and risky - course development • Directions for how to handle all activities orprocess. Your instructor is encouraged to make exercises and debriefsthe course his or her own by incorporating • Suggested timingpersonal examples and experiences relevant toyour company’s business. In addition to receiving a set of Instructor Slides, your trainer will be given access toCourse Sections a two-hour, recorded online session onThis course collection is comprised of two Instructor Best Practices for the course. Thesections: the self-paced learning portion (PM instructor will also receive a set of all of theBASICS™ - see page 13) and the in-class learn- participant materials, as well as access to theing portion, which is facilitated by your own PM BASICS online self-paced portion of thequalified instructor. course.Core knowledge is presented in the self-paced For the Participantssegment and then reinforced within the The Participant Workbook contains images ofpractical context of the in-class experience. the slides used in the course, as well as notes and comments that elaborate on the slideWhat Participants Will Learn contents. The workbook is used in theParticipants will learn how to: classroom for keeping participants focused on• Describe the project management process the content and as a place to make notes. in terms of its major process groups: - Initiating After the class, the workbook becomes a In addition to comprehensive course materials, all participants - Planning resource to remind participants what they will receive access to the PM BASICS online self-paced portion - Executing have learned and to use with applying the new of the course (for more details, see page 13). - Monitoring and controlling knowledge and skills gained from attending - Closing the course. The workbook also includes a set of• Use project management vocabulary and Exercises and Case Studies. terminology• Identify the characteristics of a successful project and the factors leading to its success Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. Contact your local IIL company for details Contact your local IIL company for details Contact your local IIL company for detailswww.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 15PM BASICS™ is a trademark of International Institute for Learning, Inc. PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc.
  • 16. PM Core and Intermediate Courses Managing Project Scope Improve Your Projects’ Probability of Success The Standish Group continually reports scope What You Will Learn Monitoring and Controlling Scope creep as a major contributor to project failure You will learn: • Explain the importance of establishing internationally. While scope is always dealt • The full spectrum of processes that control procedures for managing projects with as a component of a larger workshop, constantly interact during a project life cycle and, in particular, scope it is seldom focused on exclusively in a one- and impact scope • Establish an escalation process to facilitate day workshop. This program is designed to • The nature and characteristics of resolution of scope-related issues demonstrate how effectively managing scope requirements definition • Explain the importance of scope verification requires constant vigilance and discipline • How to create and obtain sign-off of a scope and the procedures for making sure the throughout the entire project life cycle. document scope has been delivered as committed • How to decompose a scope document into This course follows the project cycle, focusing a Work Breakdown Structure (WBS) Project Closeout specifically on the tools and techniques • How to activate Integrated Change Control • Describe the three major types of project required to effectively manage scope. At very early in the project life cycle closing activities (deployment, evaluation, each phase you will learn the pitfalls and • How to manage scope during the execution knowledge management) best practices, that when applied, can be a project phase • Develop a checklist for project deployment significant factor in success. And while scope is • How to verify scope and document lessons activities only one part of the iron triangle, it can have a learned • Explain the different types of post-project direct bearing on cost and time outcomes for • A framework for self-assessment in the area evaluations, their respective challenges and a project. of scope management key behaviors some ideas for meeting those challenges • Facilitate scope verification as part of the Join us for this exciting program and learn Course Overview project closure exercise how a few basic scope management principles implemented in a straightforward and Getting Started Summary logical process can significantly improve your • Introductions • What did we learn, and how can we probability for project success. • Course structure implement this in our work environments? • Course goals and objective Prerequisites Foundation Concepts There are no prerequisites for this course • Describe the content and intent of the project scope statement Course Level • State the contents of the four high-level Basic documents used to get the project requirements definition started Who Should Attend • State the value and intent of creating the You should attend this workshop if you man- project proposal and the project charter age single and/or multiple projects within • Outline how to perform a stakeholder your organization. Members of the Project assessment to capture the voice of the Management Office, project and resource project customer managers and team leaders will benefit from the program. Progressive Elaboration of Scope • Describe the intent and process of the Performance Focus progressive elaboration The goal of the course is to equip you with the • Articulate the purpose of a Systems necessary knowledge, skills and techniques Development Life Cycle (SDLC) process and so that managing scope becomes an ongoing its relationship to scope management process throughout the life of the project. The • Explain the scope elaboration process steps plan is also to turn scope management into a and related documents team game. • Describe how to analyze stakeholder needs and requirements • Recognize pitfalls and best practices in the progressive elaboration of scope • Describe scope elaboration requirements within the vendor and contract management environment Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8930 / Two 3-hour sessions #5024 / 1 Day #PA8930 / Two 3-hour sessions CEU Credits: 0.6 / PDU Credits: 6 CEU Credits: 0.7 / PDU Credits: 7 CEU Credits: 0.6 / PDU Credits: 616 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 17. PM Core and Intermediate CoursesWBS – The Keystone of Project ManagementImprove Your Project PlanningIt’s amazing how often project managers What You Will Learn WBS and Schedulingbegin the project planning process by making You will learn how to: • Component scheduling – high-levelan outlined list of every task they believe • Describe the need for a project WBS milestoneswill be required to complete a project and • Construct a WBS • Dependencies between work packagesthen proclaim they have created the Work • Determine the appropriate level of detail in - Mandatory (hard)Breakdown Structure (WBS) for the project. The the WBS - Discretionary (soft)result is a list of hundreds, or even thousands of • Describe the WBS role in the project - Externaltasks, many of them having durations of a few • Gain practical experience in the • Work package level schedulesdays or a few hours. development, decomposition and use of the WBS WBS and Execution and ControlEssentially, what they have done is create a • Know how the WBS supports and • Responsibility Assignment Matrix (RAM)“to do” list, which they then use as a checklist integrates with project requirements, risk, chart used to clarify work packageto measure progress. This approach leads to, procurement, estimating, scheduling and responsibilitiesand even encourages, micromanagement of overall project execution • Earned Value Management and tracking ofthe resources working on the project without work performanceconsideration of more critical aspects of Course Overview • Progress reports, forecasts and correctiveproject management such as requirements and preventive actions used to managemanagement, risk management, procurement Getting Started work performancemanagement, estimating, scheduling, • Introductionsexecuting and controlling. Further, it makes it • Course structure Summaryimpossible to see the big picture - at levels of • Course goals and objectives • What did we learn, and how can wedetail - in keeping with the needs of sponsors, implement this in our work environments?clients, project and functional managers, team Introductionleaders and project performers. • Key definitions • History of the WBSJoin us for this exciting course and learn how to • Importance of the WBSuse the WBS to make better-informed business • Overall structuredecisions. • Terminology • Other breakdown structuresPrerequisites • WBS toolsBasic project management training orequivalent experience WBS and Requirements • Project scope management processesCourse Level • Specify the project objectivesIntermediate/Advanced • WBS design based on project deliverable • WBS decomposition processWho Should Attend • The “100% rule”You should attend this workshop if you • The WBS and activity definitionmanage single and/or multiple projects withinyour organization. Members of the Project WBS and RiskManagement Office, project and resource man- • Using risk identification to enhance the WBSagers, team leaders and executives will benefit • Risk at the project or overall requirementsfrom the program. level • Risk breakdown structure or taxonomiesPerformance Focus • Risk management plan – risk componentsThe goal of the course is to equip you with the and work packagesnecessary knowledge, skills and techniques sothat you can develop an effective WBS for use WBS and Estimatingin planning, executing and controlling your • Use of WBS in the estimating processnext project and to provide the basic tools to • Components and work packagesenhance efficient re-use of key information in • Sizing and algorithmic estimatesfuture projects. • Estimating types and usages Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8807 / Four 3-hour sessions #5012 / 2 Days #PA8807 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 17
  • 18. PM Core and Intermediate Courses PoleStar™ PM Simulation Propelling the Enterprise to Faster, Better Results Who Should Attend Round Three Among those who would benefit from this • Sharing the vision learning experience are project and program • Project management tools - critical path managers, project team members, operational • Analysis, Arrow Diagramming Method managers, project planners, clients/end users, • Precedence Diagramming Method executive sponsors, steering committees and • Managing risk operational staff. • Project closing • Project success Performance Focus The goal of this workshop is to improve the organizational appreciation for and The PoleStar PM Simulation performance of project management by building energized and successful project This interactive simulation is a high-impact, teams; accelerating understanding of Project The ability to display real business energetic and fun way to accelerate and Portfolio Management best practices and performance improvement as a direct understanding, involvement and acceptance promoting the use of these practices toward result of better project performance is of Project and Portfolio Management (PPM) project, program and/or organizational a distinguishing feature of PoleStar PM best practices in an organization. success. simulation. As participants progress through the rounds, they witness the Facilitated over one day in the fast-paced What You Will Learn actual impact of their actions on the world of global online retail, the PoleStar PM You’ll learn how to: fictional business they are supporting. Simulation brings to life the project-based • Effectively manage projects based upon So not only do participants learn to use behavioral and process issues faced by organiza- project management best practices project management tools and tech- tions. Authenticity is achieved through realistic • Create a shared understanding of a project niques, they recognize their value and scenarios to which participants can directly relate with key stakeholders are more motivated to apply what they and with which they will be surprisingly famil- • Obtain commitment to a project’s vision and have learned. iar. This unique experiential learning approach goals causes breakthrough understanding of PPM best • Apply the most appropriate project The outcome is a powerful combination of practices and transforms learning into an engag- management practices at each stage of the improved capabilities and a holistic under- ing and highly memorable shared experience. project management life cycle standing that the main objective of Project • Successfully plan, monitor and control project and Portfolio Management is ultimately to Normally delivered over three rounds, the scope, schedule and cost, using a practical improve business performance. PoleStar PM simulation introduces key PPM project risk management approach components using fast-paced, highly-interac- tive gaming dynamics. Progressing through the Course Overview rounds, project delivery improves via the successful application of PPM tools and Round One techniques, which are introduced and explained • Working in silos (Operations, Business, Project at key points in the participants’ learning cycle. Office) • Poor project initiation and communication These practices allow the teams to deliver • Poor planning projects of increasing interdependency and • Poor monitoring and control - scope, schedule complexity, while experiencing the true value and cost of working in an effective project team in the • Lack of business awareness context of the surrounding business environ- ment. This course is aligned with both Project Round Two Management Institute (PMI®) and APM Group • Working together (APMG) standards. • Improved initiation/planning • Improved monitoring and control Prerequisites • Project management tools - Gantt chart Experience working in or being impacted by • Work Breakdown Structures organizational projects • Planning adaptive action Course Level Basic/Intermediate Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #3041/ 1 Day CEU Credits: 0.7 / PDU Credits: 718 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI® is a registered mark of the Project Management Institute, Inc. PoleStar™ is a Trademark of G2G3 Propulsion.
  • 19. PM Core and Intermediate CoursesProject Estimating and SchedulingCreating Realistic Schedules and BudgetsEstablishing realistic estimates and schedules • Implement useful adjustments to Budget, Risk and Contingency Planningfor projects that support business objectives preliminary schedules • Overview of budget, risk and contingencyand meet client expectations is one of the • Establish realistic schedule and cost planningmost challenging aspects of project planning. baselines, with appropriate risk • Determining budgetDelivering those results within the agreed- management plans • Planning risk managementupon time, cost and quality constraints is also • Explain the value of and interpret reports • Planning contingency reservesvery challenging. using Earned Value Management (EVM) to manage time and cost performance on Project Baseline and ControlAttempting to meet impossible deadlines with projects • Baseline conceptslimited budgets leads to unplanned product • Negotiating and the project baselineshortfalls, which cause long-term support and Course Overview • Earned Value Management (EVM)utilization problems. We have all anguished • Project variances and corrective actionsabout this recurring problem, but without Getting Started • Facilitating control through reportinghaving the skills or knowledge to take action, • Introductionswe are unable to break the cycle! • Course structure Summary • Course goals and objective • What did we learn, and how can weThe goal of this course is to equip you with the implement this in our work environments?necessary knowledge, skills and techniques so Foundation Conceptsthat you can establish realistic schedules and • Project management basic conceptsbudgets for projects that support business • Project Estimating and Scheduling (PES)objectives and meet client expectations. • Key driver: the competing project demands • PES process overviewPrerequisites • PES success factorsBasic project management training orequivalent experience Project Definition and the Work Breakdown StructureCourse Level • Project definition overviewIntermediate/Advanced • Work Breakdown Structure (WBS) concepts • Decomposition: key technique forWho Should Attend developing the WBSThose who can benefit from this courseinclude project managers, as well as all project Resource Planningteam members who participate in creating, • Resource planning overviewimplementing and/or controlling project • Identifying resource requirementsschedules. • Identifying and filling resource gaps • Applying resource planning toolsPerformance Focus• Developing realistic schedules and cost Duration Estimating estimates • Estimating overview• Leveraging the most appropriate tools and • Estimating perspectives techniques for establishing these realistic • Estimating techniques schedules and cost estimates • Duration estimating best practices• Using the baseline and additional tools and techniques to effectively control project Project Scheduling performance • Project scheduling overview • Dependencies and the project networkWhat You Will Learn diagramYou’ll learn how to: • Critical Path Method (CPM)• Use the Work Breakdown Structure (WBS) as • Optimizing the project schedule the basis for effective resourcing, estimating and scheduling on projects• Estimate durations using a variety of techniques• Develop reliable preliminary schedules using the critical path method Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8808 / Four 3-hour sessions #5002 / 2 Days #PA8808 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 19
  • 20. Project JumpStart® PM Core and Intermediate Courses The Workshop Designed to Launch Projects Faster This workshop is not a conventional training attendance is strictly capped at 20 participants • Types of relationships and constraints program. Project JumpStart is a three-day, to ensure an ideal level of interaction and • Value of slack float hands-on workshop during which you and personalization. • Resource allocation your team members will work on an actual • Network development, analysis and project from your organization. An experienced Workshop Preparation scheduling IIL project management consultant will guide Be sure to bring with you to the workshop: • Fine-tuning, logic checking, what if? your team throughout the workshop. You’ll • Supporting documentation related to your • Effective communications learn practical and creative ways to ensure a target projects successful and speedy project launch. • Your laptop computers Executing and Controlling • Preparing a presentation for management You will discover methods for identifying Course Overview • Project execution and control clear project objectives and will have the • The five baselines opportunity to apply many ideas and concepts Getting Started • Updating the schedule from other project teams participating in the • Introductions • Earned value workshop. You will also develop a new skill set • Course structure • Balanced “scorecarding” for leading your own team. At the conclusion of • Course goals and objective • Making up time Project JumpStart, your team will have a clear • Participant expectations • Corrective action, alternatives and understanding of and commitment to a approaches completed, detailed project plan which will Initiating • Using reserves allow you to JumpStart project execution • Overview of project management in a immediately! competitive business environment Closing • Project selection • Completion versus termination Prerequisites • Roles and responsibilities • Identifying control and execution issues Basic project management training or • Project charter • Project transition equivalent experience • Team charter • Management presentation • Project requirements and definition • Post-workshop coordination Course Level • Stakeholder identification and assessment Intermediate Planning • Defining project requirements Incorporate Simulation into this Course • Get projects started faster than ever before • Scope definition documentation • Tackle more projects with the time you save • Change control process Want this course delivered onsite to your launching each one • Expediting desirable change company or team? Enhance the class experi- • Ensure measurably better project outcomes • Document specific activities and plans ence by adding real-world simulation into the • Gain a clear understanding of the resources • Stakeholder assessment mix. Highly interactive and experiential, IIL’s needed to successfully complete your • Requirements definition simulation integrates proven learning theory project • Assumption and constraint documentation with leading-edge computer technology and • Learn how to measure the success of your • Change control process definition game-based simulation techniques to deliver project • Work breakdown structure (WBS): value, lasting benefits. • Understand how working on the right things definitions, procedures, responsibility matrix, can dramatically accelerate progress templates, draft responsibility assignment Read more about PM simulation on page 18. • Use your comprehensive workshop manual matrix (RACI) as an ongoing reference tool when you’re • Risk management: definition, benefits, back on the job processes and tools, quantification, response • Get plenty of interaction and personalized planning, control, contingency, identifying help from IIL‘s consultant the top ten risk events • Estimating: definition, what to estimate, Who Should Attend methods of estimating, estimating process, Since this is a hands-on workshop and not a validation, resource planning typical training course, we suggest that you plan to attend Project JumpStart with two to RAM review four members of your project team. It is desir- • Network development, analysis and able that your designated team leader has had scheduling experience participating in at least one other • Learning by doing, precedence diagrams project. Each class should focus on no more • Critical path method analysis than five different projects, and the class • Schedule types Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8305 / 3 Days CEU Credits: 2.1 / PDU Credits: 2120 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. Project JumpStart® is a registered trademark of International Institute for Learning, Inc.
  • 21. PM Core and Intermediate CoursesProject Leadership Simulation ProgramBuild Strong Relationships and Teams • Develop defensible project plans covering • Managing relationships beyond the project project definition, schedule, resources, team contingencies, quality and budget • Use project management tools and Clearly Analyze Project Information and techniques to effectively plan, track and Report Status and Needs control projects • Establishing a project control system to • Improve project team performance manage work in progress • Enhance interpersonal effectiveness • Developing project control information – • Analyze project information and report status project metrics, reporting, monitoring work, and needs clearly meetings, informal discussions – to predict • Identify complex trade-offs in project project variances decisions, considering all possible • Tracking and monitoring direct and indirectThis highly interactive workshop combines consequences measures of project objectiveslectures, video, process consultation, group • Balancing attention to appropriate projectdiscussions and assessment instruments with Course Overview detail while keeping an eye on the bigboth action and reflection. Participants will gain picture and outcomeshands-on experience using a computer-aided Develop Defensible Project Planssimulation to build a thorough project plan. • Defining project purpose, objectives, Complex Project Trade-off Decisions requirements and constraints • Integrating the best plans for resources,Over the course of four days, participants make • Building project schedules risk management, scheduling, qualitydecisions in a team environment while plan- • Planning resource allocation management and costing to build aning and implementing a simulated project. • Managing project uncertainties consistent project strategyParticipants will also be asked to manage their • Planning for quality • Balancing the various resources availableteams. The simulation environment of this • Building justifiable budgets through cost – contractors, internal staff, vendors,workshop provides a laboratory to practice and accumulation and analysis technology, and training – with projectenhance interpersonal, leadership and team- requirements to optimize implementationbuilding skills, as well as to build your capability Apply PM Tools and Techniques to Effectively effortsas a project manager. Plan, Track and Control Projects • Continuously prioritizing work efforts during • Planning the project life cyclePrerequisites • Tracking/controlling • Evaluating alternatives to address projectBasic project management training or • Understanding the benefits and capabilities variances during implementation andequivalent experience of project management software diagnosing the outcome of the alternatives selectedCourse Level Improve Project Team Performance • Trading-off project objectives duringIntermediate • Understanding how teams work within the execution to achieve project priorities dimensions and stages of team development • Accepting and managing short-termWho Should Attend • Assessing team strengths and weaknesses consequences to ensure beneficial long-termThe program is designed for: project, product • Applying process observation and feedback resultsand program managers; project leaders and • Team-building methodsadministrators; team leaders and members; field • Managing team differences When to Focus on Task and When to Focus onstaff members; project, design, industrial and • Building team involvement, commitment, Processmanufacturing engineers; sales, operations and trust and consensus • Understanding the interrelationships,functional managers; systems analysts; software • Facilitating the team process: removing connections and consequences of projectand systems developers; human resource exec- blockages, managing meetings, problem issues and subsequent project decisionsutives; information technology professionals; solving during executionresearch and development managers; market- • Addressing both task and process factorsing directors; project support staff or others Improve Interpersonal Effectiveness at appropriate times to address projectinvolved directly or indirectly with projects, for • Giving and receiving personal feedback problemsvirtually every industry that needs more than • Understanding your team leadership style • Building both people and work outcomesjust project management fundamentals. • Developing followership/knowing when to into project success criteria followWhat You Will Learn • Influencing the project process andYou’ll learn how to: outcomes• Recognize when to focus on a task and when • Effectively communicating and actively to focus on a process listening Program developed by Palatine Group/Management Worlds Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8111 / 4 Days CEU Credits: 2.8 / PDU Credits: 28 / CPE Credits: 33 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 21
  • 22. PM Core and Intermediate Courses The Project Management Certificate Program The Kerzner Approach® to Project Management Excellence This program is designed to build your skills • Project Cost Management covers establishing Project Scope Management and abilities as a professional project manager a project budget and understanding how to • Project scope planning while preparing you in-depth for PMI®’s Project estimate the cost of a given project. • Project scope definition Management Professional (PMP®) exam. • Scope statement • Project Control Management stresses an • Statement of work You will learn practical skills as well as concepts integrated approach for controlling a project. • Work breakdown structure (WBS) and principles that you can take back to the job, • Decomposition while gaining insight into ways to adapt these • Project Risk Management is a critical area • Responsibility assignment matrix (RAM) skills to specific project environments. You will which enables participants to comprehend • Scope verification also learn in detail about each of the nine what is needed in identifying risk events, • Scope control knowledge areas within PMI’s A Guide to the analyzing them and developing strategies for Project Management Body of Knowledge (PMBOK® handling them. Project Time Management Guide). • Project time management processes • Project Human Resources Management • Natural transition from scope management Prerequisites addresses essential staffing and leadership • Activity definition processes Basic project management training or equivalent issues for the project team. • WBS decomposition experience • Activity sequencing • Project Quality Management ensures there is • Precedence diagramming method Course Level a plan for managing, assuring and controlling • Precedence relationships Intermediate the project’s quality. • Activity resource estimating • Activity duration estimating Who Should Attend • Project Procurement Management covers the • Estimating approaches Project managers, team members, field staff essentials of procurement decisions, contract • Schedule development members, project engineers, design engineers, administration and closure principles. • Critical path method (CPM) project leaders, administrators, industrial • Program Evaluation Review Technique (PERT) engineers, program managers, manufacturing • Project Communications Management • Critical chain techniques engineers, operations managers, functional helps participants understand project team • Schedule negotiations managers, information technology professionals, communications issues and how to build • Schedule control research and development managers, consensus among various project groups. marketing directors, Six Sigma Black Belts Project Cost Management and others involved directly or indirectly with • Professional and Social Responsibility • Cost management plan projects in virtually every industry. outlines the behavioral and ethical aspects of • Cost estimating professional project managers. This section • Estimating checklist Performance Focus enables project managers to exercise the • Learning curve The program includes a detailed exploration of proper judgment in their decision making • Cost budgeting each of the nine knowledge areas within PMI’s processes. • Reserve PMBOK Guide. The focus of this program is on • Project life cycle costs preparing participants to take the PMP exam • PMP Exam Preparation covers the PMP while at the same time building their practical eligibility requirements and process and is Project Control skills and proficiencies as project managers. dedicated to answering participants’ questions • Controlling the project plan and administering a sample final exam that • Assessing change Program Overview: Key Topics integrates all modules. • Variance analysis and management • Proactive review process • Project Management Framework defines Program Outline • Earned value management key project management terms, identifies • Causes of schedule delays the major PMBOK Guide process groups and Project Management Framework • Escalation reviews the project management knowledge • PMBOK Guide – structure and intent areas. • Project Management Maturity Model (PMMM) Project Risk Management • Definitions and project life cycle • Risk terminology • Project Integration Management focuses on • Project portfolio management • Risk management planning the importance of having project managers • Project management process groups • Risk identification work across organizational boundaries in order • Knowledge areas • Risk analysis – qualitative and quantitative to be successful. • PMBOK Guide process model • Risk response planning • Risk monitoring and control • Project Scope Management establishes Project Integration Management the foundation for systematically identifying • Defining project success Project Human Resource Management the key deliverables of the project. After • Triple constraints • Organizational influences establishing a scope baseline, it is crucial • Focus of integrated planning • Organizational structures to ensure that there will be a process for • Areas of expertise needed by the project team • Human resource planning managing change. • Process group interaction in a project • Staff management plans and acquisition • Initiating projects • Developing the project team • Project Time Management builds on the • Developing a project charter • Team building and leadership deliverables identified in the scope definition • Project selection methods • Approaches to conflict process. The project manager breaks these • Benefit measurement methods deliverables down further and then develops • Project scope statement Project Quality Management the project schedule. • Key project planning deliverables • The importance of quality • Change control • Historical evolution of quality • Quality planning process22 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. The Kerzner Approach® is a registered trademark of International Institute for Learning, Inc. PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc.
  • 23. PM Core and Intermediate CoursesThe Project Management Certificate Program (continued)The Kerzner Approach® to Project Management Excellence• Quality policy FOR ONSITE DELIVERY, this program is also• Quality assurance available in a five- or six-day format. Highly• Quality control scalable, our PM Cert program can be• Quality tools easily adapted to meet the unique needs• Six Sigma and requirements of your team or company.Project Procurement Management Public offerings of this course typically fall• Procurement planning process into a five-day format.• Buyers and sellers• Purchase plans and acquisitions ProjectManagementIQ® Version 10.0• Types of contracts All participants in this program receive a copy of• Contract costs ProjectManagementIQ (PMIQ). Your own personal• Proposals PMP exam preparation coach, PMIQ provides all• Contract negotiations of the knowledge and assistance you need to ace• Contract administration the exam on your very first try. Now with more• Contract change control than 1500 questions, IIL’s comprehensive project• Legal perspectives management learning tool prepares you for both• Contract closure the content and format of the PMP Certification Exam.Project Communications Management• Types of communication PMP Certification Qualifications The latest version of PMIQ covers all of the Certification by PMI requires proving your ability• Communications process knowledge areas of the PMBOK® Guide and• Barriers to effective communication to manage projects. You must meet the includes 500 brand new questions, with hints following requirements:• Communication planning and clues for each answer. A sample exam closely• Stakeholder analysis mirrors the PMI Certification Exam experience• Communications plan • Minimum of 35 hours of project management and provides feedback on virtually every ques- classroom and/or eLearning instruction• Communication styles tion – pointing to the exact pages in the source• Meetings • Bachelor’s degree and 4,500 hours of project materials that you should review to fill in your management experience over three years/36• Performance reporting knowledge gaps.• Managing stakeholders months • 7,500 hours of project management Reduce your study time and gain the utmost experience over five years/60 months (if NOProfessional and Social Responsibility confidence in your Project Management IQ with• Professional and social responsibility tasks degree) the latest version of this revolutionary learning • Complete and submit the PMP certification• Code of conduct tool. Your PMP certification awaits!• Sample questions application directly to PMI • Pass the four-hour computer-based The complete PMIQ package includes: 200-question examPMP® Exam Preparation • ProjectManagementIQ CD-ROM• The PMP certification process • Project Management: a Systems Approach to• PMP examination specifications In order to take the PMP exam, you must apply Planning, Scheduling and Controlling (Tenth directly to PMI and pay the exam fees prior to• PMP eligibility requirements Edition) by Dr. Harold Kerzner• The revised PMP credential examination the examination. Go to www.pmi.org for detailed • A Guide to the Project Management Body of information and forms needed for the exam. overview Knowledge (PMBOK Guide), published by PMI®• Additional study references • Quantitative Methods for Project Management• Formulas and other fun stuff by Dr. Frank Anbari• Study plan and study groups• Application options Each attendee will receive a complimentary copy of PMIQ is yours FREE for attending the Project Management Project Management: A System Approach to Planning, Certificate Program! A comprehensive project Scheduling and Controlling (Tenth Edition) by Dr. Harold management learning tool and preparation coach Kerzner as well as a copy of the PMBOK Guide. for the PMP exam! (a USD 549 value) Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8860 / Fifteen 3-hour sessions #8115 / 7-Days See page 24 CEU Credits: 4.5 / PDU Credits: 45 CEU Credits: 4.6 / PDU Credits: 46 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 23The Kerzner Approach® and ProjectManagementIQ® are registered trademarks of International Institute for Learning, Inc PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc.
  • 24. The Project Management Certificate Program (On-Demand Version) PM Core and Intermediate Courses The Kerzner Approach® to Project Management Excellence Web-Based Project Management Training for the Individual or Enterprise Motivating. Engaging. Effective. The on-demand version of our Project Management Certificate Program motivates learners “I have found IIL’s [PM Certificate Program] to be extremely flexible and with my busy schedule at work and at home it with engaging graphics, interactive activities, knowledge checks, PMP® exam tips, quick provides me with on-demand learning anytime, anywhere, 24x7. quizzes, helpful hints and scenario-based simulations that allow individuals to apply The course material is logically laid out and navigating through knowledge to their workplace environments. each of the training modules is quick and easy. I would highly recommend IIL’s program for anyone who is preparing to take Using a team of innovative designers, subject matter experts and eLearning specialists, we the Project Management Professional certification exam and is have created a state-of-the-art learning program that prepares, shows, instructs, challenges looking for a comprehensive and flexible training curriculum.” and praises - guiding users through all the steps necessary for managing projects within deadlines, budgets and stakeholder expectations. Gary Salerno Cablevision - Rainbow Media IT Dynamic Learning Approach Jericho, New York 11753 Comprised of 11 Modules and 28 Lessons, the program is designed so that it may be used in either a linear or non-linear path. Our instructional design engages the learner, providing multiple paths to explore critical content. Want to refresh a particular skill set? Need specific information related to your project? Toggle to any lesson or take the straight path from Project Integration Management through to Project Communications Management. Curriculum Project Integration Management Project Human Resource Management • Developing project charter and preliminary • Human resource planning and acquiring project scope statement project team • Developing project management plan • Developing and managing project team • Project execution, monitoring and controlling project work and integrated change control Project Risk Management • Closing project • Risk planning and risk identification • Qualitative and quantitative risk analysis Project Scope Management • Risk response planning, monitoring and • Scope planning control • Scope definition and creating Work Breakdown Structure (WBS) Project Quality Management • Scope verification and scope control • Quality planning process • Quality assurance and control process Project Time Management Main dashboard • Schedule development overview and activity Learners can access lessons, take assessments and track Project Procurement Management progress from one central user interface. definition • Planning purchases and acquisitions • Activity sequencing, activity resource • Planning contracting estimating and activity duration estimating • Requesting seller responses and selecting • Schedule development – Critical Path Method sellers (CPM), duration compression • Contract administration and contract closeout • Critical chain Project Communications Management Cost Management • Communications planning and information • Cost estimating and cost budgeting distribution • Cost control • Performance reporting and managing stakeholders Project Control Ease of use • Integrated project control Professional Responsibility User-friendly navigation allows learners to jump to any • Earned Value Management (EVM) • Professional management and professional section or topic within a lesson by clicking on a button along the left of the screen. The current position is responsibility indicated by the location bar at the top of the screen. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with an interactive online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #PA8115 / 45 hours CEU Credits: 4.5 / PDU Credits: 45 Price: USD 1750 IIL/University Price: USD 195024 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 25. Accounting and Finance Principles for PM Practitioners PM Core and Intermediate CoursesManage the Financial Outlook of Your ProjectsDo you often feel that you are using different What You Will Learn The Financial Management Worldnumbers to track costs, must support different You’ll learn how to: • Focus on financial managementcost structures and charts of accounts and • Describe the reason for doing projects • Financial cyclesalso must meet different time frames? Are • Understand the basics of project • Budget cyclesyou unclear about the relationship between management • Project decision checkpointsyour project’s cost system and budget and the • Understand the cost needs of the project • Filtering/pipeline processaccounting and financial systems in use in your team • Triple constraintsorganization? • Understand the financial needs of the • Basic financial principles company • Example profitability measuresWith the increase in use of the management- • Describe how these two apparent conflicting • Return on investment (ROI)by-projects concept, projects today are not worlds really do reconcile • Return on equity (ROE)just viewed as a cost to organizations but are • Perform simple financial/accounting analysis • Present value (PV)viewed as an investment. The project manager • Perform simple project performance analysis • Internal rate of return (IRR)now requires a broader focus in order to ensure • Understand how cash flow and project • Break-even analysisthat the project will produce a greater return performance baselines are different • Cost versus revenueto the organization. Each project professional • Reconcile and work within those differences • Cost typesmust have a thorough grounding in principles • Focus on what you are doing now as well asof accounting and finance in order to determine on what you should be doing Merging the Two Worldsthe project’s contribution to economic value • Budget cycle versus project life cycleand to ensure that the project results in a Course Overview • Financial and project managementcompetitive advantage with maximum cash • The two worlds togetherflow. Getting Started • Project performance • Introductions • Status reportingLearn what you must do to ensure that no • Course structure • Earned value analysislast-minute, unplanned costs, expenses or • Course goals and objectivesallocations affect your projects’ financial Summaryoutlook. Introduction • What did we learn, and how can we • Benefits of project management implement this in our work environments?Prerequisites • Project focus versus organizational focusA good working knowledge of project • Accounting and finance in the organizationmanagement, as well as some experience • The project manager’s financial responsibilitymanaging projects The Project Management WorldCourse Level • Financial managementIntermediate/Advanced • Focus on project management • Project life cyclesWho Should Attend • Budget cyclesThis program is designed for project and • Unified Project Management® Methodologyprogram managers, as well as team members (UPMMTM)with little or no knowledge of corporate or • Project decision checkpointsproject management accounting and finance. • Filtering/pipeline process • Triple constraints in project managementPerformance Focus • Project estimatingThe goal of the course is to equip you with the • Project budgetingnecessary knowledge, skills and techniques tocontrol the financial profitability of yourprojects and ensure that your projects meet thefinancial goals of your organization. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8810 / Four 3-hour sessions #5007 / 2 Days #PA8810 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 25
  • 26. PM Core and Intermediate Courses Organizational Project Management Maturity Model (OPM3®) Benefits and Practice By aligning business strategy and processes with • Identify best practices and organizational Summary projects and programs through Organizational enablers that form means to maturity • What did we learn, and how can we Project Management, organizations can achieve • Recognize the roles and supporting implement this in our work environments? better performance, better results, profitable organizational structure involved in the business change and sustainable competitive ongoing successful application of OPM3 advantage. This overview provides insight into how organizations can realize these benefits Course Overview through the effective implementation of PMI®’s Organizational Project Management Maturity Getting Started Model (OPM3). • Introductions • Course structure The insight and perspective you will gain from • Course goals and objectives this one-day course will enable you to make a prudent decision on whether or not OPM3 is Introduction appropriate for your organization. It will also help • Definition of OPM you chart the most practical course of action and • Characteristics and benefits of maturity pace for successful deployment of OPM3. models • Overview of Organizational Project Prerequisites Management Maturity Basic project management training or equivalent • Quantifying project and process maturity experience OPM3 Overview and Concepts Course Level • OPM3 alignment with PMI core standards Intermediate • OPM3 building blocks and terminology • Organizational coverage of OPM3 Who Should Attend • Best practices and Organizational Enablers • Project, program and portfolio managers • OPM policy and vision • Project/program sponsors • Project Management Office (PMO) leadership OPM3 Program Implementation Management and management • Program management approach • Business planners, Chief Information Officers, • Strategic alignment Chief Financial Officers • Sponsorship • Organizational structures Performance Focus • OPM success metrics and benchmarking • Explains key underlying principles and essential building blocks of OPM3 OPM3 Maturity Stages and Core Capabilities • Illustrates the multi-dimensional nature of • Maturity Stages OPM3Execute - an OPM3 self-assessment • Synergy with other process improvement • Details the implementation process models • Recommends delivery approaches that • OPM3 improvement cycle and benefits maximize successful adoption of OPM3 in • OPM3 product suite real- world settings • Assessment options and characteristics What You Will Learn Organizational Context for Successful OPM3 You’ll learn how to: Deployment • Assess the business value of Organizational • OPM3 roles Project Management (OPM) - Executive sponsor • Use the value-driven synergy of business - Program management office strategy and OPM - Program manager • Value the composition and important - Business change manager relationships among the OPM3 domains and - Process management components of maturity • Compare and contrast OPM3 with other maturity models Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. # 8949 / Two 3-hour sessions # 8629 / 1 Day #PA8949 / Two 3-hour sessions CEU Credits: 0.6 / PDU Credits: 6 CEU Credits: 0.7 / PDU Credits: 7 CEU Credits: 0.6 / PDU Credits: 626 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. OPM3®and PMI® are registered marks of the Project Management Institute, Inc.
  • 27. PM Core and Intermediate CoursesCertified Associate in Project Management (CAPM®)Get the Knowledge You Need to Pass the CAPM® ExamAre you planning on taking the PMI® CAPM® Project Scope Management • Plan risk responses (both positive andexamination? This course gives you the • Collect requirements negative)knowledge you need to pass the exam and • Define scope • Monitor and control riskcovers CAPM-critical information on project • Create WBSmanagement theory, principles, techniques • Verify scope Project Procurement Managementand methods. You’ll also have an opportunity to • Control scope • Plan procurementsreview the kinds of questions you’ll find in the • Conduct procurementsCAPM exam. Project Time Management • Common contract types, their characteristics • Define activities and appropriate usagePrerequisites • Sequence activities • Administer procurementsBasic project management training or • Estimate activity resources • Close procurementsequivalent experience • Estimate activity duration • Develop schedule CAPM Exam ReviewCourse Level • Finalize and control a schedule • Setting up a study planBasic • Test-taking strategies Project Cost Management • Assess your individual knowledge gaps andWho Should Attend • Estimate costs strengths based on a sample examPassing the CAPM exam is a great way to • Determine budgetdemonstrate your commitment to project • Control costsmanagement excellence, and this workshop • Employ Earned Value Managementis specifically designed to help you gain yourCAPM credential. This course would also be Project Quality Managementbeneficial to managers or project team • Quality gurus and their key contributionsmembers who want to improve their • Plan project qualityeffectiveness and enhance their careers. • Perform quality assurance • Perform quality controlCourse Overview • Important quality tools and techniques - Cause and effect diagramsGetting Started - Control charts• Introductions - Histograms and Pareto diagrams• Course structure - Inspections• Course goals and objective - Scatter diagrams - Six SigmaBecoming a CAPM• CAPM certification process and the criteria Human Resource Management In addition to comprehensive course materials, all participants for certification • Develop the human resource plan will receive access to the PM BASICS online self-paced portion• How to apply for the exam • Acquire and develop project teams of the course (for more details, see page 13).• How to complete the experience verification • Compare and contrast relevant form organizational theories and structures • Manage a project teamProject Management Framework • Motivational approaches CAPM Certification Qualifications• A Guide to the Project Management Body of Candidates for CAPM are required to hold a minimum of a high Knowledge (PMBOK® Guide) framework Project Communications Management school diploma or a global equivalent and can take one of two• Project management context • Identify stakeholders paths: 1,500 hours of work on a project team or 23 contact hours• Project management areas of knowledge • Plan communications of formal project management education. The PMI examination is comprised of 150 multiple-choice questions, and the allotted time• Project management processes and process • Distribute information to complete the exam is three hours. The examination is preceded groups • Manage project stakeholders’ expectations by a 15-minute computer tutorial, which is not part of the allotted • Report performance three hours.Project Integration Management• Develop project charter Project Risk Management• Develop project management plan • Plan risk management• Direct and manage project execution • Identify project risks (both positive and• Monitor and control project work negative)• Perform integrated change control • Perform qualitative and quantitative risk• Close project or phase analysis Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8849 / Six 3-hour sessions #8022 / 3 Days #PA8849/ Six 3-hour sessions CEU Credits: 1.8 / PDU Credits: 18/ CPE Credits: 21 CEU Credits: 2.1 / PDU Credits: 21 / CPE Credits: 24 CEU Credits: 1.8 / PDU Credits: 18 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 27 PMI®, PMBOK® and CAPM® are registered marks of the Project Management Institute, Inc.
  • 28. PM Core and Intermediate Courses PMP® PREP Get Ready to Pass the PMP® Exam This intensive exam preparation workshop • Develop project charter • Stages of team building will provide a roadmap for how to pass the • Develop project management plan • Principles of leadership Project Management Institute’s (PMI®’s) Project • Key project planning deliverables • Understanding human behavior Management Professional (PMP®) examination. • Direct and manage project execution The workshop is kept up to date with the • Monitor and control project work Project Communication Management framework of knowledge outlined by PMI’s • Perform integrated change control • Identify stakeholders A Guide to the Project Management Body of • Close project or phase • Plan communications Knowledge (PMBOK® Guide). IIL’s instructors • Communication requirements analysis will share test-taking tips and study strategies, Project Scope Management • Stakeholder analysis and they will review critical materials that • Collect requirements • Distribute information will directly assist you in passing the PMP • Define scope • Manage stakeholders’ expectations exam. The course includes a comprehensive • Create Work Breakdown Structure (WBS) • Communication styles and dimensions workbook and a sample exam. • Work package relationship to cost accounts • Report performance • Responsibility Assignment Matrix (RAM) Prerequisites • Verify and control scope Project Risk Management You should have at least 15 hours of dedicated • Manage scope creep • Plan risk management project management training before taking • Identify project risks (positive and negative) this workshop. Also note that before attaining Project Time Management • Perform qualitative risk analysis PMP certification, you must meet the standard • Define activities • Perform quantitative risk analysis PMI certification qualifications listed below. • Estimate activity resources and durations • Plan risk responses (positive and negative) • Sequence activities • Monitor and control risk Course Level • Precedence Diagramming Method (PDM) Intermediate • Develop schedule Project Procurement Management • Procurement management – processes Who Should Attend Techniques: Critical Path Method (CPM) • Plan procurements This course is ideal for individuals who need • Critical chain technique • Types of contracts and risks to prepare for the PMP certification exam as • Schedule compression techniques • Calculating contract cost quickly and effectively as possible or for those • Reserve • Conduct procurements who have completed their educational • Types of procurement documents requirements and need a “refresher” course Project Cost Management • Evaluation criteria before taking the PMP exam. • Estimate costs • Negotiation tactics • Estimating checklist • Elements of a contract Course Overview • Standard project estimating • Administer procurements • Determine budget • Close procurements Becoming a PMP • Cost baseline – defined • Benefits of PMP certification • Control costs Professional and Social Responsibility • Review of the certification process • Earned Value Management (EVM) • Code of professional conduct • ProjectManagementIQ® software • Code of conduct values and tasks Project Quality Management Project Management Framework • Definition of quality and quality terms PMP Exam Review • Definitions • Quality movement – major contributors • The PMP certification process • Project management integrated system • Project quality management • PMP eligibility requirements • Project life cycles and progressive • Plan quality • The PMP credential examination elaboration • Perform Quality Assurance (QA) • Project stakeholders • Perform Quality Control (QC) • PMBOK Guide process groups • Important quality tools and techniques PMP Certification Qualifications • PMBOK Guide knowledge areas Candidates for PMI’s PMP certification must have at least 35 • PMBOK Guide process model Project Human Resource (HR) Management hours of project management classroom and/or eLearning • Organizational influences experience. In addition, if they have a Bachelor’s degree (or Project Integration Management • Characteristics of organizational structures global equivalent), they must have 4,500 hours of project management experience over three years/36 months. With • Defining project success • Develop HR plan no such degree, 7,500 hours of project management expe- • Competing demands • Enterprise environmental factors rience over five years/60 months are required. Candidates • Project sponsor role • Constraints affecting HR planning must pass the four-hour computer-based 200-question • Integrated planning • Staff management plans and acquisition exam and should submit the PMP application directly to • Project selection methods • Develop and manage project team PMI. Exam fees must also be paid directly to PMI before the examination. For more information, go to www.pmi.org. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8813 / Four 3-hour sessions #8624 / 2 Days #PA8813 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1228 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc. ProjectManagementIQ® is a registered trademark of International Institute for Learning, Inc.
  • 29. www.iil.comProject Management Advanced Courses Companies that are competitive in the marketplace recognize the critical importance of project, program and portfolio management (PPM) to the success of their organizations. While the difference between simply using PPM and being good at it is relatively small, the difference between being good and excelling at PPM is a vast divide. The companies and project managers who are investing in PPM education are continually honing their skills, learning new methodologies and building their capacity. They are more than just today’s leaders and innovators: they are paving the way for the future.In Pursuit of ExcellenceIf you are an experienced project manager or a senior-level manager and you want to build on your expertise, acquirenew skills and go beyond PMP® accreditation, take a look at our wide array of Advanced Project Management courses.The curriculum in this section is designed to help you deal with complex PPM issues that you face every day - fromdealing with risk and quality initiatives to managing portfolios and multiple projects. These courses and certificationprograms will provide you with the competencies to help you align your projects with corporate strategy, direct andsupervise people at every level and control enterprise-level projects and programs.Advanced Project Management Certification (APMC®)If you are interested in expanding your knowledge by focusing on today’s higher-level strategic PPM issues, take a lookat our Advanced Project Management Certification - The Kerzner Approach® to Best Practices. This 66-hour certifica-tion program earns you up to 66 PDUs and can be completed in three to 12 months.IIL has collaborated with top global organizations to build unique and specialized APMC programs for their projectprofessionals. Work with one of our educational advisors to choose from select courses in our catalogue - or mix and matchthem with courses offered by your company - and create your own customized APMC curriculum.Accelerated Curriculum and Performance FocusWhether taken individually or as part of a certification program, our advanced PPM classes will challenge and engageyou, while helping you increase your skills and abilities within specific areas of knowledge.Deepen your understanding of Earned Value Management implementation within your project or program environ-ment and learn how best to integrate EVM with risk management. If you are a project manager and you want to buildyour level of competence in setting up, planning and managing a group of related projects, take a look at ProgramManagement, Preparing for the PgMP® Certification or Project Portfolio Management.Other areas of advanced study include: Preventing, Recovering and Managing Troubled Projects; Organization andPeople Change Management; Vendor Relationship Management; as well as accelerated courses in Quality Manage-ment, Procurement Management, Risk Management and Requirements Management. Leverage the power of our wholly-owned network of IIL companies, strategically located all over the world. We have deep experience working in different languages, cultures, countries and industries and are proud to be the training solution partner of choice for many top global companies. Find out what we can do together! Contact your local IIL company (listed on the back cover of the catalogue) or email us at learning@iil.com. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc. PMP® and PgMP® are registered marks of the Project anagement Institute, Inc. 29
  • 30. Project Management Advanced Courses Advanced Project Management Certification (APMC®) The Kerzner Approach® to Best Practices Advanced Project Management Certification: Bring the APMC Program to Your Company! Build Your APMC Program The Kerzner Approach to Best Practices If your company has a group of 12 or more Combine your choice of three electives with the (APMC) is for experienced project managers employees to train, we can deliver the APMC three required courses for a total of 66 hours of and senior level managers who want to build curriculum to you in a private IIL Virtual credit. The color of the course title denotes the on expertise, acquire new skills and go beyond Classroom or in a traditional classroom section of the catalogue in which it appears: PMP® accreditation. setting at the location of your choice. purple = Advanced Project Management; brown = Leadership and Interpersonal Skills; The APMC is a 66-hour certification program IIL has collaborated with top global organiza- green = Business Analysis; red = Lean Six that earns you up to 66 PDUs and can be tions to build unique and specialized APMC Sigma; turquoise = PM for IT Professionals. completed within a time period of three and programs for their project professionals. 12 months. Live and fully interactive, APMC courses are led by top instructors and delivered Work with one of our educational advisors to APMC® Curriculum APMC ® online in our Virtual Classroom. (A customized choose from select courses in our catalogue Required Courses curriculum can also be delivered to your com- - or mix and match them with courses offered pany in a traditional classroom setting at the by your company - and create your own cus- The Future of Project Management with location of your choice.) tomized APMC curriculum. Dr. Harold Kerzner (p. 31) Comprised of required courses as well as Program Management: Successfully Managing electives, the APMC program lets you choose a Group of Related Projects (p. 41) the project management courses that fit your Performance Focus needs, interests and schedule. With IIL, you learn from experts who are also Managing and Leading Projects Across practitioners. The APMC program focuses on Organizational Boundaries (p. 82) Eligibility and Prerequisites analyzing current best practices from some of the most successful companies so you learn Electives - Choose Three Participants who wish to enroll in the APMC program need to have at least three years how they manage projects. You will also learn Requirements Management (p. 32) of project management practical experi- how to prepare your teams for the next frontier ence. They must also have taken IIL’s Project in project management; the secrets of balanc- Advanced Project Risk Management (p. 33) Management Certificate Program: The Kerzner ing project/program objectives against orga- Advanced Project Quality Management (p. 34) Approach to Project Management Excellence nizational politics; and the ins and outs of sup- or equivalent. porting global projects/programs, both from a Advanced Project Procurement (p. 35) pragmatic and an interpersonal perspective. Vendor Relationship Management (p. 36) Participants can waive up to TWO courses (required or elective) if they have taken them IIL Virtual Classroom Environment Earned Value Management Systems (p. 37) within the last one-year period from IIL. Please Thousands of companies have chosen IIL’s note participants must first take and pass the Virtual Classroom as a preferred learning Global Project Management (p. 38) post-test to have the course waived. There will be method to meet the increased global a fee of $150 per course for this activity. training needs of their organizations. Benefit Managing Multiple Projects (p. 40) from our experience in the Virtual Classroom The Project Management Office (p. 42) Who Should Attend space, where we have been active for the past You should enroll in this program if you want to ten years. Our Virtual Classroom provides com- Project Portfolio Management (p. 43) expand your knowledge by focusing on today’s panies and individuals with interactive, efficient, quality training that is also cost-effective. Agile Development and Project Management higher-level strategic project management (p. 52) issues or dive deeper into more complex tacti- cal challenges. This program is ideal if you are a The online classes are led by our trainers in real- Stakeholder Relationship Skills for Project Managers (p. 74) PMP, since all courses in this program earn you time, so you get the benefits of a live classroom PDUs necessary to maintain your certification. situation in your office. The classes have a good Conflict Resolution for Project Managers (p. 78) balance of instructor-led learning, multimedia Criteria for Achieving APMC Certification events, discussion, and a wide range of interac- Leadership Skills for Project Managers (p. 79) In order to be awarded APMC certification, tive exercises from self-reflection to team-based participants must: activities. Writing and Managing Requirements Documents (p. 89) • Complete three required courses and three of the elective courses (see box on right). Worried about schedule conflicts? Developing the Business Case (p. 92) • Achieve a passing score of at least 70% on Don’t be. APMC courses are offered to you a 30-question online exam for each course real-time or recorded. If you cannot attend a Lean Six Sigma Yellow Belt (p. 97) (questions are in a multiple-choice format). live class, simply go to the archived class any time and you are all caught up. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8800/ 66 hours Course numbers vary based on selection #PA8800 / 66 hours CEU Credits: 6.6 / PDU Credits: 66 CEU Credits: 6.6 / PDU Credits: 6630 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc. PMI® and PMP® are registered marks of the Project Management Institute, Inc.
  • 31. The Future of Project Management with Dr. Harold Kerzner Project Management Advanced CoursesPreparing the Next Generation Project Manager This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30.This course will explore how project How Project Management Has Changed Managing Crisis Projectsmanagement will change over the next • Today’s view of project management • Understanding crisis managementdecade to help companies find solutions • How Request for Proposal (RFP) requirements • Cases in crisis managementto complex projects. have changed • How executive support has changed Enterprise Project ManagementThe goal of this course is to give Methodologies (EPM) and Frameworksparticipants an overview of what the future of Managing Complex Projectsproject management might look like. • Defining complex projects An Introduction to Project Givebacks (Best • Traditional versus non-traditional projects Practices)Prerequisites • Importance of engagement projectGood understanding of project management management The Project Office (PO)/Center of Excellence (COE)Course Level Stakeholder Management • Characteristics of excellence in a ProjectIntermediate to advanced • Defining stakeholder management Office • Making bad assumptions about • Measuring the return on investment (ROI) ofWho Should Attend stakeholder loyalty a Project Management Office (PMO)This course is for project managers, line • Stakeholder identification and classificationmanagers, sponsors, team members, executives • Critical stakeholder management issues Summarywho also function as stakeholders and anyone • Why stakeholder management often fails • What did we learn, and how can weelse involved in projects who is interested in implement this in our work environments?learning more about what changes may take Why Some Projects Failplace in project management over the next • The definition of project success and failuredecade. • The difficulty in canceling projects • The need for an “exit” championWhat You Will LearnYou’ll learn how to: The Management of Scope Creep• Recognize the complex projects of the future • Understanding scope creep• Improve stakeholder management • Causes of scope creep• Understand the necessity for flexible project • Ways to minimize scope creep management methodologies• Recognize the importance of value in making Performing Project Health Checks project decisions • Critical health check issues • Misconceptions about health checksCourse Overview Recovery Project Management (ManagingGetting Started Distressed Projects)• Introductions • Looking for early warning signs• Course structure • Dangers in the continuation of the death• Course goals and objectives spiralFoundation Concepts Value-Driven Project Management• How project management has changed • Importance of value over the years • Changing values in project management and• Managing complex projects our view of success• Stakeholder management • Identifying the Key Performance Indicators• Value-driven project management (KPIs)• Understanding why some projects will fail • The need for value measurement• How to recover failing projects • Designing KPI dashboards• The importance of managing scope creep • Performing value measurement• Managing crisis projects Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8963 / Two 3-hour sessions #8010 / 1 Day #PA8963 / Two 3-hour sessions CEU Credits: 0.6 / PDU Credits: 6 CEU Credits: 0.7 / PDU Credits: 7 CEU Credits: 0.6 / PDU Credits: 6www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 31 APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc.
  • 32. Project Management Advanced Courses Requirements Management Managing Project Scope from Concept to Completion This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. Poor requirements definition and lack of • Elicit, organize and prioritize requirements Gathering Requirements Information adequate change control procedures to • Systematically analyze, elaborate and derive • Requirements gathering techniques requirements and scope are the primary requirements at the appropriate levels of • Sources of information contributors to project difficulty and failure. detail • Essential research skills This workshop will provide you with the • Use checklists, questionnaires and document • Requirements gathering tools knowledge, tools and techniques required templates in the requirements development to minimize or avoid these pitfalls. process Using Structured Techniques and Modeling • Negotiate and resolve requirements-related • Models and requirements Prerequisites conflicts among key project stakeholders • Data, process and object models A good working knowledge of project • Manage changing requirements across the • Dynamic modeling techniques management, as well as some experience project life cycle • Using Use Cases managing projects • Verify requirements during the testing and acceptance phase of the project Specifying Requirements Course Level • Specifying requirements Intermediate/Advanced Course Overview • Essential technical writing skills • SMART requirements Who Should Attend Getting Started • Quality attributes You should attend this workshop if you need to: • Introductions • Prioritizing requirements • Acquire and accurately communicate project • Course structure requirements • Course goals and objectives Managing Changing Requirements • Negotiate trade-offs that result in potentially • Why and when requirements change more successful projects Requirements Framework • Change management and control • Effectively manage change control • Project and product requirements definitions • Requirements traceability • Implement configuration management • Characteristics of good requirements • Requirement tools consistent with organizational needs • Enumeration of those involved in defining • Disseminate the principles of effective project requirements Validating and Verifying Requirements requirements management to other team • Concept of progressive elaboration and its • Requirements confirmation techniques member application to defining requirements • Validating requirements • Verifying requirements Performance Focus Developing Requirements: the Process • Using checklists • Key stakeholder and influencer identification • High-level requirements development and and assessment management process Summary • Requirements documentation • Iterative components of the requirements • What did we learn, and how can we • Requirements gathering development process implement this in our work environments? • Progressive elaboration • Product and project requirements • Requirements analysis and negotiation • Classifying project requirements • Requirements validation • Modeling and structured methods Progressively Elaborating Product Scope • Formal specification • Defining and elaborating scope • Change control - Starting requirements definition • Configuration management - Project work request - Requirements overview What You Will Learn - Project proposal You’ll learn how to: - Project charter • Build a consistent and meaningful • More detailed documents requirements taxonomy and hierarchy for - Scope statement requirements definition and development - Work Breakdown Structure (WBS) • Use progressive elaboration and modeling - Requirements definition document techniques in requirements workshops to - Procurement statement of work elicit and verify requirements • Contracts and plans • Validate requirements using reviews, walkthroughs and inspections Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8822 / Four 3-hour sessions #5001 / 2 Days #PA8822 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 1232 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc.
  • 33. Advanced Project Risk Management Project Management Advanced CoursesWorking with Uncertainty in Projects This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30.Have you been surprised by unplanned events What You Will Learn Perform Quantitative Risk Analysisduring your projects? Are you and your project You’ll learn how to: • Adapting quantitative risk analysis for high-team frequently fighting fires? Well, you are not • Demonstrate how the PMBOK Guide’s risk risk projectsalone. Uncertainty exists in any project management processes apply to your • Risk analysis and data quality assessmentsenvironment. project’s environment • Building a foundation for quantitative risk • Adapt these processes for a particular high- analysisWhile it may not be possible to predict project risk project team’s operating principles • Using discrete quantitative toolsoutcomes with 100% certainty, you can influ- • Explain the importance of using risk • Using continuous quantitative toolsence the outcome, avoid many potential risks management best practices at single and • Wrapping up quantitative risk analysis forand be ready to calmly and efficiently respond enterprise project levels high-risk projectsto unavoidable challenges instead of reacting • Lead an initiative to implement riskto them and possibly making things worse. management best practices in your project Plan Risk ResponsesWith the proper knowledge, risk can be identi- environment • Adapting risk response planning for high-fied, assessed, planned for and controlled. risk projects Course Overview • Optimizing active risk response strategiesThe goal of this course is to teach the specific • Leveraging contingencies for high projectknowledge needed to set up risk management Getting Started performancein your projects and to help you implement risk • Introductions • Wrapping up risk response planning formanagement processes to achieve consistent • Course structure high-risk projectsand predictable results in organizations where • Course goals and objectivesa higher level of risk management is required. Monitor and Control RisksThis course is aligned with A Guide to the Project Foundation Concepts • Adapting risk monitoring and control forManagement Body of Knowledge (the PMBOK® • Risk-related definitions high-risk projectsGuide). • The risk management process • Optimizing risk plan maintenance • High-risk projects and project failures • Weaving risk reassessment into the project’sPrerequisites • Classical failures in implementing risk progressA good working knowledge of project management • Maintaining a continuous vigil in high-riskmanagement, as well as some experience project environmentsmanaging projects Plan Risk Management • Project risk management and governance SummaryCourse Level • Risk management planning for high-risk • What did we learn, and how can weIntermediate/Advanced projects implement this in our work environments? • High-risk variations on a risk managementWho Should Attend planThis course is designed for:• Project and program managers Identify Risk• Managers of project managers • Adapting the risk identification process for• Team members working on high-risk high-risk projects projects • Recognizing risks spontaneously • Confirming and structuring risk events forPerformance Focus treatment• Risk planning • Wrapping up risk identification for high-risk• Risk identification projects• Risk assessment (qualitative and quantitative) Perform Qualitative Risk Analysis• Risk response planning • Adapting qualitative risk analysis for high-• Risk control risk projects • Accelerating risk analysis • Clearing risk action • Wrapping up qualitative risk analysis for the next level Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8890 / Four 3-hour sessions #8140 / 2 Days #PA8890 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 33APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc. PMBOK® is a registered mark of the Project Management Institute, Inc.
  • 34. Project Management Advanced Courses Advanced Project Quality Management Planning, Assurance, Control and Improvement This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. In today’s environment, quality is the Performance Focus • The concept of variation: common and responsibility of everyone. Project success is • Capturing the critical-to-quality requirements special causes no longer just the fulfillment of a project on through the Voice of the Customer • Tracking key measurements: control charts schedule, on budget and within the scope. • Planning the processes to deliver • Root cause analysis requirements at lowest possible cost • Descriptive statistics Projects aren’t successful unless the customer • Monitoring and controlling key outputs (Ys) needs are met at the highest level of quality and and inputs (Xs) Summary at the lowest cost to the organization. Project • Managing project progress and process • What did we learn, and how can we managers must know customer needs and through data (management by fact) implement this in our work environments? manage to them throughout the project life cycle in order to gain acceptance. What You Will Learn You’ll learn how to: This course provides an interactive, hands- • Identify and validate customer needs and on environment for participants to practice prioritize requirements identification of critical quality requirements • Document and standardize key project (Quality Planning), fulfillment of those management processes requirements through well designed processes • Collect accurate and useful project data (Quality Assurance) and statistical awareness of • Improve and error-proof project processes technical specifications of project deliverables and deliverables (Quality Control). • Identify variation and take appropriate steps to reduce the variation causing defects Prerequisites • Set up and monitor control charts on key A good working knowledge of project project measures management, as well as some experience managing projects Course Overview Course Level Getting Started Intermediate/Advanced • Introductions • Course structure Who Should Attend • Course goals and objectives If your role is to gain customer acceptance at project completion, this course is an absolute Foundation Concepts must. It will help you identify, plan, monitor • Quality defined: financial focus and control high-quality outcomes and the • Quality management processes that support project management • Process management initiatives. • Cost of quality Project and program managers, managers of Quality Planning project managers and executives who must • The project manager’s role in planning ensure that all customer needs are met at the • Voice of the Customer lowest possible cost will find this course to be • Data collection: data types exactly what they need. • Measurement of system accuracy: operational definitions Quality Assurance • Process management: flow charts • Process analysis • Value-Added Analysis • Error-proofing (Poka-Yoke) • Failure mode and effect analysis Quality Control Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8809 / Four 3-hour sessions #8009 / 2 Days #PA8809 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 1234 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc.
  • 35. Advanced Project Procurement Management Project Management Advanced CoursesBuyer/Seller Relationships and Contracts This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30.In many projects, procurement activities • Develop and apply a procurement plan by Conduct Procurementsare critical to success. Imagine working in choosing the right procurement strategy for • Key pre-bid activitiescontractual relationships between buyers the project situation and assigning the right • Methods to request seller responsesand suppliers so that there is mutual trust responsibilities to the right people • Proper form and format of proposalsand a common focus on well-defined, mutually • Describe the elements of a proposal and • Elements of a proposalagreed-upon objectives. This course is designed how they help you determine the most • Joint venture procurementsto equip participants with the necessary qualified seller • Organize for review of bid proposalsknowledge and skills to manage procurement • Evaluate contracts to ensure that they • Techniques for contract evaluationactivities to maximize effectiveness. contain sufficient information to accurately • Contract negotiation strategies describe the agreement and enable effective • Contract award and contract creationThe goal of this course is to improve your control methodscapacity to apply the elements of procurement • Close contracts effectively to address themanagement by properly planning for relationship between client and supplier, Administer Procurementsprocurement, documenting the need, termination, retention of information and • Administer procurements responsibilitiesevaluating proposals, creating contracts and lessons learned • Principles of contract interpretationeffectively managing the contracts to closeout • Primary contract componentsfor increased project success. Course Overview • Project management processes applied to contract administrationProcurement and contract management Getting Startedaddress the needs of various types of • Introductions Close Procurementsprocurement activities, including service • Course structure • Formal acceptance and closureacquisition, intellectual property • Course goals and objectives • Contract terminationconsiderations, government requirements and • Resolution of contract claimsmore. This is an exercise-centered course that The Procurement Process • Contract audits and lessons learneduses real-world case situations. • Critical procurement issues and the role of • Contract litigation project managementPrerequisites • Procurement steps and models SummaryA good working knowledge of project • Buyer/seller relationships • What did we learn, and how can wemanagement, as well as some experience • Common procurement terms implement this in our work environments?managing projects • Types of procurement and acquisitionCourse Level Plan ProcurementsIntermediate/Advanced • Establishing the procurement team • Organizational procedures and procurementWho Should Attend • Selection of contract typeThis course is designed for project managers, • Identifying potential biddersprocurement managers, contract administra- • Contracting document optionstors and project team members. Both buyers • Standard forms and conditionsand sellers will find this course valuable. • Source selection criteria • Special and general conditionsWhat You Will Learn • Procurement management planYou’ll learn how to:• Apply procurement and contract Define Procurement Requirements management techniques to the PM process • Scope management and the procurement• Select the right sellers based upon a concise requirements link Request for Proposal (RFP), with clear • Types of procurement requirements and selection criteria that lead to easy evaluation attributes of proposals • How requirements interrelate • Procurement Statement of Work (SOW) • The impact of improperly defining requirements Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8811 / Four 3-hour sessions #5003 / 2 Days #PA8811 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 35APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc.
  • 36. Project Management Advanced Courses Vendor Relationship Management: Collaborating for Success Working with Vendors to Achieve Peak Performance This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. Many times the success of a project is Course Overview Managing Change dependent upon the contribution of vendors. • Scope and resources changes After the selection and procurement of a Getting Started • Requirements changes vendor, the project manager assumes the • Introductions • Estimating change reserves responsibility for managing the vendor • Course structure • Dealing with change control relationship. • Course goals and objectives Closing Projects Managing vendor performance and the Foundation Concepts • Closing overview vendor relationship can make or break a • Brief overview of the principles of • Completion criteria and acceptance project. Through case scenarios and an procurement • Transition to production operations interactive workshop, this course deals with • Relationship between risk, requirements • Lessons learned before, during and after the challenging task of delivering a successful stability, contract type and cost, quality and transition project involving vendors. project management Summary Prerequisites Looking at Things from the Vendor • What did we learn, and how can we A good understanding of project Perspective implement this in our work environments? management, as well as some experience • The engagement management process managing projects • Stakeholder analysis • Due diligence Incorporate Simulation into this Course Course Level • Defining high-level requirements Intermediate/Advanced Want this course delivered onsite to your Starting on the Right Path company or team? Enhance the class experi- Who Should Attend • Defining the engagement approach ence by adding real-world simulation into the This course is designed for project and program • Defining warranties and remedies mix. Highly interactive and experiential, IIL’s managers, as well as functional managers and • Defining requirements simulation integrates proven learning theory others who have the responsibility of managing • Kick-off meetings and work sessions with leading-edge computer technology and relationships with vendors. game-based simulation techniques to deliver Managing Quality lasting benefits. What You Will Learn • Defining quality management You’ll learn how to: • Quality control through the gating process Read more about PM simulation on page 18. • Identify practical issues in vendor and quality • Developing acceptance criteria management and apply cause and effect • Quality control: testing, reviews and audits analysis to identify possible resolutions • Identify and describe best practices in Managing Relationships vendor management • Relationship development process • Identify and describe best practices in quality • Contract negotiation strategies control and vendor performance evaluation • Client/vendor relationships to avoid problems, ensure minimal rework • Vendor performance evaluation and enable realistic estimates • Managing conflict • Define requirements management and describe the relationship between it, quality Managing and Controlling Vendors and control, acceptance criteria and vendor Projects performance • Managing performance expectations • Identify and apply key concepts and • Status reporting techniques for managing relationships • Performance and relationship reviews • Accountability • Termination Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8944 / Four 3-hour sessions #4044 / 2 Days #PA8944 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits 16 CEU Credits: 1.2 / PDU Credits: 1236 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 37. Earned Value Management Systems (EVMS) Project Management Advanced CoursesIncorporate Best Practices for Program and Project Management Systems This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30.The EVMS processes incorporate best practices Performance Focus • Calculating and interpreting measures forfor program and project management systems The goal of this course is to provide you with forecasting resultsthat require strong applications for program or the knowledge and understanding needed to - Estimate at completionenterprise planning and control. properly implement EVM within your - Latest revised estimate organization. - Variance at completionThe processes include integration of program - To-complete performance indexscope, schedule and cost objectives; What You Will Learnestablishment of a baseline plan for You’ll learn how to: EVM and Risk Managementaccomplishment of program objectives; • Develop a project baseline • Integrating EVM and risk managementand use of Earned Value Management • Record actual project performance • Developing and using a reserve drawdowntechniques for performance measurement • Calculate EVM measures curveduring the execution of a program. EVMS • Evaluate project performance based on EVMprovides a solid platform for risk identification, measures Responding to Variancescorrective actions and necessary management • Respond to project variances • Determining what is a variancereplanning. • Integrate EVM and risk management • Proper process for responding to variances • Determine if EVM will add value to your • Response optionsThe emphasis of this course is on the latest organizationEVMS principles and concepts in accordance • Develop an EVM implementation plan for Reporting Project Performancewith changes and guidelines for Earned your organization • Determining reporting objectivesValue Management in A Guide to the Project • Determining reporting needsManagement Body of Knowledge (the PMBOK® Course Overview • Reporting optionsGuide). These concepts may be applied to any • Reporting problemsproject, whether government or commercial. Getting Started • Introductions Implementing EVMPrerequisites • Course structure • Requirements for an EVMSParticipants should have a working knowledge • Course goals and objectives • Tailoring the EVMSof general project management principles and • EVMS “light”some familiarity with the concept of Earned Foundation ConceptsValue. • Definition and benefits of EVM Summary • History of EVM and Cost and Schedule • What did we learn, and how can weCourse Level Control System Criteria (C/SCSC) implement this in our work environments?Intermediate/Advanced • Project applications of EVMWho Should Attend Building a Project Baseline• All program managers, project managers • Definition of project baseline and project team members who need • Developing a project baseline to apply EVMS criteria to current or • Using a project baseline future contracts, whether commercial or governmental Recording Actuals• Technical staff who are involved in • Data collection for recording actual project Integrated Baseline Reviews or Earned Value performance reporting • Methods for determining Earned Value• All program managers, project managers • Improving the data-collection process and technical staff applying Earned Value as an integral part of fixed asset planning EVM Performance Measures• Members of the Project Management Office • Calculating and interpreting measures of interested in establishing the best and most current status current EVMS processes - Cost and schedule variance• Program or project managers who need - Cost and schedule performance indexes to apply EVMS as a risk assessment and management tool Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8817 / Four 3-hour sessions #5017 / 2 Days #PA8817 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 37 APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc. PMBOK® is a registered mark of the Project Management Institute, Inc.
  • 38. Project Management Advanced Courses Global Project Management Managing a Project with Global Stakeholders This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. Managing a project where customers and What You Will Learn Monitoring and Controlling the Global Project support organizations are spread over multiple You’ll learn how to: • Procurement control countries and continents is a major challenge • Identify unique characteristics of global • Progress control in today’s increasingly global environment. projects • Stakeholder control There are different needs for communication, • Identify and analyze global stakeholders for an awareness of different customs and work a project Closing the Global Project expectations, as well as real legal differences • Communicate effectively with global • Lessons learned for global projects which must be considered. stakeholders • Closing contracts • Identify cultural differences and determine • Administrative closure From identifying stakeholders and gathering how to handle them during the project requirements to planning and controlling the • Control global projects Summary project, a global project has its own unique set • Close a global project • What did we learn, and how can we of challenges. implement this in our work environments? Course Overview The goal of this course is to equip you with the necessary knowledge, skills and techniques so Getting Started Incorporate Simulation into this Course that you can establish effective management • Introductions Want this course delivered onsite to your and leadership in an environment with a • Course structure company or team? Enhance the class experi- diverse set of stakeholders. • Course goals and objectives ence by adding real-world simulation into the mix. Highly interactive and experiential, IIL’s Prerequisites Global Project Management simulation integrates proven learning theory A good working knowledge of project • What is a global project? with leading-edge computer technology and management, as well as exposure to project • Why is it different from other projects? game-based simulation techniques to deliver leadership issues lasting benefits. Initiating the Global Project Course Level • Starting a global project Read more about PM simulation on page 18. Intermediate/Advanced • Identifying and analyzing stakeholders • The communication plan Who Should Attend • Selecting the project manager Project managers and all project team • A global project charter members responsible for initiating, planning and controlling a global project Planning the Global Project • Requirements gathering for a global project Performance Focus • Defining the scope • Identifying stakeholders, gathering their • Estimating and scheduling difficulties for requirements and creating an effective global projects communications plan with them • Staffing the global project • Leveraging the most appropriate tools • Developing the risk plan and techniques for operating in a global environment Executing the Global Project • Customizing stakeholder interaction and • Team building for a global project project control based on local customs and • Cultural issues laws • Communication styles • Procurement on a global basis • Legal issues Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8871 / Four 3-hour sessions #3031 / 2 Days #PA8871 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 / CPE Credits: 14 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 18 CEU Credits: 1.2 / PDU Credits: 1238 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc.
  • 39. Preventing, Recovering and Managing Troubled Projects Project Management Advanced CoursesGet Derailed Projects Back on Track!If it seems that your projects are often in trouble Performance Focus • Balancing on scope and productivitywhen assigned to you, this workshop will be of • Early recognition of troubles • Balancing schedule and costvalue to you. Most seasoned project managers • Stakeholder alignment • Selecting the best combination using thehave had their share of experiences with • Problem-solving mindset three Ps: people, process and productdifficult or troubled projects… and unless they • Recovery plansare careful, they will encounter more. The focus • Grassroots prevention focus Recovery in Action: Repairs and Restorationof this workshop is to help the professional • Key competencies for preventing or • Repairs overview and setting the stage forproject manager more rapidly recognize the managing through troubles changepotential for trouble and correct the course • Implementing repairs through people,early enough to avoid major problems. What You Will Learn process and product changes You will learn to: • Transition to managingWhile the first and most important order of • Recognize the major factors that contributebusiness is to prevent problems, we know to a potentially “at risk” project Prevention Process Definedthat if you are in trouble RIGHT NOW, the first • Develop a readily useable checklist of • Prevention overviewthing you want to know is how to recover. To specific causes leading to troubled projects • Greater maturitymeet that need, the first half of this course • Categorize symptoms of a troubled project • Better performance through superioraddresses recovery. The second half of this so as to correctly associate them with root planningcourse addresses prevention, either by manag- causes • Better performance through managing withing a recovered project to completion without • Formulatie plans for mitigating and/or a focus on riskfurther problems or improving your prospects eliminating root causeson future projects. • Assess the effectiveness of prevention and Prevention – Maturity recovery actions and plans • The maturity mythThis workshop does not focus on “failed” • Intensive care for troubled projectsprojects but rather on projects headed for Course Overview • Preventive medicine for troubled projectsfailure without appropriate intervention. This is • An action planan exercise-driven, no-nonsense, professional Getting Started • Overview of planning phasespractice-focused workshop, positioning you to • Introductions • Key decisions for high-level planningimmediately apply tools and lessons learned. • Course structure • Key techniques for detailed planning • Course goals and objectivesPrerequisites Prevention – Managing RiskA basic understanding of and experience with Foundation Concepts • Final leg of the roadmapkey PM principles and tools, including stake- • Characterizing troubled projects • Emphasizing ongoing risk managementholder assessment and requirements definition, • Distinguishing troubled versus successful • Manage stakeholder expectationsintegrated configuration management and projects • Monitoring and controlling requirementschange control, precedence diagramming and • Developing a roadmap to recovery and • An action plan for preventing, recoveringcritical path scheduling, statistical estimating, beyond and managing your own troubled projectsEarned Value techniques and human resourcemanagement. In addition, a PMP® credential The Recovery Process Defined Summary(or global equivalent) is recommended. • Ready, set, recovery • What did we learn, and how can we • Stage A: stakeholder realignment implement this in our work environments?Course Level • Stage B: recovery blueprintIntermediate/Advanced • Stage C: repairs and restoration • Critical success factor: effective decisionWho Should Attend making Incorporate Simulation into this CourseThe ideal participants for this program include: Want this course delivered onsite to your• Project or program managers who regularly Recovery in Action: Stakeholder Realignment company or team? Enhance the class experi- manage complex, high-visibility, high- • Overview of stakeholder realignment ence by adding real-world simulation into the priority projects, programs or multi-project • Assessing key stakeholders mix. Highly interactive and experiential, IIL’s portfolios • Establishing realistic stakeholder simulation integrates proven learning theory• Project team members who are involved expectations with leading-edge computer technology and with these same situations and want to make • Establishing realistic team expectations game-based simulation techniques to deliver a difference on their teams lasting benefits.• Managers of project managers in a Project Recovery in Action: Recovery Blueprint Management Office (PMO) or managers for • Blueprint overview and summary of options Read more about PM simulation on page 18. whom the major part of their day-to-day • Qualitative analysis of root cause work is project management-based • Surveying options versus circumstances Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8945 / Four 3-hour sessions #4039 / 2 Days #PA8945/ Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 39 PMP® is a registered mark of the Project Management Institute, Inc.
  • 40. Project Management Advanced Courses Managing Multiple Projects An Exercise-Driven Workshop This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. Does your organization work on more than What You Will Learn Managing Risk Across Multiple Projects one project at a time? Are there limitations You’ll learn how to: • Multi-project risk management process to the type and amount of human and other • Manage stakeholder relationships and • Identifying, assessing and responding to resources for project assignments? expectations multi-project risks • Prioritize and sequence multiple projects • Critical chain and multi-project risks Are your projects taking longer and longer • Manage time and stress within a multi- • Risk interrelationship management methods to complete? Are results less than optimal project environment because of time pressures on resources? • Effectively navigate the multi-project Creating and Executing the Multi-Project Plan Would you like to increase project environment • The multi-project plan “throughput”? • Use appropriate methods to plan and • Multi-project scheduling control multiple projects • Multi-project budgeting Succeeding in today’s competitive marketplace • Apply scheduling and estimating techniques • Executing and maintaining the multi-project often requires cycle time reduction - reducing • Maintain a dynamic multi-project schedule plan the duration of projects and getting results • Controlling in the multi-project environment faster. This workshop will address managing Course Overview • Tools in multi-project management multiple projects within the context of program or product management. Getting Started Multi-Project Communications • Introductions • Effective communication in the multi-project Planning and managing individual projects is • Course structure environment challenging. When introducing the real-life • Course goals and objectives • Common communication barriers limitation of resources and other outside • Multiple project communications plan influences into the multi-project environment, Foundation Concepts • Resolving multi-project conflicts those challenges are magnified and new • Portfolio, program and project management challenges are introduced. principles Summary • The multiple project environment • What did we learn, and how can we This interactive workshop will position you for • The MMP process model implement this in our work environments? immediate action. The goal of this course is to equip you with the necessary knowledge, skills Developing the Multi-Project List and techniques so that you can effectively and • Multi-project portfolio management Incorporate Simulation into this Course productively manage multiple projects. • Project selection Want this course delivered onsite to your • Project categories and types company or team? Enhance the class experi- Prerequisites • The multi-project list ence by adding real-world simulation into the A good working knowledge of project mix. Highly interactive and experiential, IIL’s management, as well as some experience Multi-Project Logical Dependencies simulation integrates proven learning theory managing projects • Project dependencies with leading-edge computer technology and • Types of multi-project portfolios game-based simulation techniques to deliver Course Level • Categories of logical dependencies across lasting benefits. Intermediate/Advanced multiple projects • Project priorities in the multi-project Read more about PM simulation on page 18. Who Should Attend schedule You should attend this workshop if you manage a single project that is affected by Multi-Project Resource Management other projects within your organization, • Multi-project resources and resource participate in or lead resource assignment management concepts decisions across multiple projects, support • Multi-project resource loading portfolio management decision-making • Resource pool and resource database processes for the selection and prioritization of • Multi-project resource issues and projects or manage multiple projects at your outsourcing company. • Critical chain resource management, including drum resources and multi-tasking Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8814 / Four 3-hour sessions #8114 / 2 Days #PA8814 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 1240 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc.
  • 41. Program Management Project Management Advanced CoursesSuccessfully Managing a Group of Related Projects This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30.Program managers coordinate the efforts of • Identify the characteristics of a successful • Initiating the programmarketing groups, project teams, product project • Authorizing constituent projectsdelivery, support, operations and people • Create an initial project plan • Initiating a teamfrom other functional groups, including • Identify and perform the major aspects ofmultiple suppliers and business partners. project initiation, project control and close- Planning the ProgramTheir goal is to ensure that proposed business out • The program management planchanges, complex products and processes • Identify and describe cultural change issues • Interface and transition planningare implemented to deliver on the programs’ in implementing project management • Planning program scope, schedule, cost,strategic benefits and objectives. resources and quality Performance Focus • Planning program communication, risk andThe goal of this course is to equip you with the • What a program is, how it fits within a procurementnecessary knowledge, skills and techniques project/program portfolio and how it differs • Planning measurement and performanceto set up, plan, manage and control programs from portfolios and projects evaluationbased on the most recent PMI® Standard for • How to: structure a program; createProgram Management. You will learn and a program board to ensure effective Executing the Programapply the principles of program management governance; sequence projects; estimate, • Directing and managing program executionthrough a case study and up to thirteen schedule and optimize resources; set up • Acquiring and developing the program teamexercises. communication, collaboration and reporting • Performing Quality Assurance and structures; and coordinate ongoing information distributionPrerequisites operations with various projects • Managing procurement activitiesWe recommend that participants have • How to align program objectives with thosebetween three and five years of project of the organization, as well as with the Monitoring and Controlling the Programmanagement experience. Additionally, PMP® community within which it will operate and • Program integrated change controlcertification - or a good working knowledge produce results • Monitoring and controlling program workof A Guide to the Project Management Body of • Controlling program resources, scope,Knowledge (the PMBOK® Guide) - is also Course Overview quality, schedule and costdesirable. • Controlling program risks, issues, Getting Started communication and contractsCourse Level • Introductions • Measuring benefits realizationAdvanced • Course structure • Course goals and objectives Closing the ProgramWho Should Attend • Closing the programYou should attend if you plan, control or Project Management Context and Concepts • Closing componentsmanage the execution of complex projects or • Programs, projects and portfolios: what they • Closing contractsprograms made up of multiple projects often are and how they relate • Interim and post-program reviewswith operational activities. Roles of suggested • Program management and programparticipants include: IT application managers, managers: managing complex efforts to Summaryproduct managers, event managers and realize benefits • What did we learn, and how can weconsultants. Others who can benefit from this • Benefit management implement this in our work environments?course include those who manage projects • Stakeholder managementwithin programs, aspiring program managers, • Governance: program management office Incorporate Simulation into this Courseportfolio managers, program management and program boardsofficers, project management officers, • The Standard for Program Management Want this course delivered onsite to yourfunctional managers, marketing directors, overview company or team? Enhance the class experi-consultants or researchers. ence by adding real-world simulation into the Program Management Life Cycle mix. Highly interactive and experiential, IIL’sWhat You Will Learn • The difference between program life cycle simulation integrates proven learning theoryYou’ll learn how to: and program management processes with leading-edge computer technology and• Describe the project management process • Characteristics of program life cycle game-based simulation techniques to deliver and its benefits • Benefit management and program life cycle lasting benefits.• Use project management vocabulary and • Program governance and program life cycle terminology • Five phases of program life cycle Read more about PM simulation on page 18. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8851 / Four 3-hour sessions #5035 / 2 Days #PA8851 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 41 APMC® and The Kerzner Approach® are registered trademarks of International Institute for Learning, Inc. PMI®, PMBOK® and PMP® are registered marks of the Project Management Institute, Inc.
  • 42. Project Management Advanced Courses The Project Management Office A Building Block for Achieving and Managing PM Effectiveness This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. This course addresses the complex issues of • Describe the importance of periodic • Identifying troubled projects and how to integrate a Project Management Office evaluations of projects and other Enterprise conducting a project audit (PMO) into the organization while avoiding Project Management (EPM) processes • Supporting project recovery bureaucracy, turf wars and other resistance to a (e.g., portfolio management) to provide an disciplined and flexible PM process throughout objective view of maturity and performance The PMO’s Role in Project Management the enterprise. Working with our experts, you • Describe project management maturity, Competency Development will assess the needs of your organization for a metrics at maturity levels and the roles and • Definition of competency PMO, be ready to design the kind of PMO that responsibilities of the PMO in a maturity • The importance of competency in project will be most effective for you and define the assessment management path to PM maturity and competency. • Describe the role of the PMO in performing • The PMO’s role in performing a competency a competency analysis and developing and analysis Issues addressed include: multiple levels of using a competency model • The PMO’s role in developing and using a PMOs, project autonomy, the methodology role • Determine the steps needed to implement competency model of the PMO and whether the PMO should be a PMO and effectively position it within the the “home” of project managers or an enabling organization Project Management Office: Maturity Levels organization that supports project excellence • Definition of maturity and organizational/ and portfolio management. Course Overview enterprise project management • The PMO and maturity models Prerequisites Getting Started • Metrics and key performance indicators A good working knowledge of project • Introductions • Role of the PMO in the maturity assessment management, as well as some experience • Course structure process managing projects • Course goals and objectives The Ten-Step Implementation Process Course Level Foundation Concepts • Goals for the PMO Intermediate/Advanced • Defining a PMO and EPM • Commitment for a PMO • The importance of a PMO • PMO functions, roles and responsibilities Who Should Attend • The desired organizational environment • Processes and tools to be provided by the The course is designed for senior PM • Key characteristics of a PMO PMO practitioners, PMO staff, managers of PMs and • The PMO resource estimation process others who want to know what a good PMO is Project Success: Different Measures and • The needed budget for the PMO and how to build and maintain one. Views • Staffing the PMO • Definition of project success • Assimilating the PMO Performance Focus • Client and team views of project success The goal of this course is to equip you with the • Ways to quantify project success Summary necessary knowledge and skills to establish, • Approaches to rate and evaluate the success • What did we learn, and how can we improve and work with a PMO that will be the of the project at frequent and regular implement this in our work environments? catalyst for enterprise project management intervals excellence. Incorporate Simulation into this Course PMO Functions: Project-Focused and What You Will Learn Enterprise-Focused Want this course delivered onsite to your You’ll learn how to: • Organization goals and their influence on company or team? Enhance the class experi- • Describe why it is advantageous for an PMO functions ence by adding real-world simulation into the organization to have a PMO • Different levels of coverage for the PMO in mix. Highly interactive and experiential, IIL’s • Differentiate between different views of the organization simulation integrates proven learning theory project success and the role of the PMO • Project- and enterprise-focused functions with leading-edge computer technology and as a facilitator to assure success for all game-based simulation techniques to deliver stakeholders The PMO and Project Control, Audit and lasting benefits. • Recognize that the PMO can operate on a Recovery continuum from providing specific functions • Establishing a control process to identify Read more about PM simulation on page 18. that support individual projects to being troubled projects responsible for the results of all of the • Describing the PMO’s role in review, audit enterprise’s projects and recovery Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8835 / Four 3-hour sessions #8135 / 2 Days #PA8835 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 1242 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 43. Project Portfolio Management Project Management Advanced CoursesHow to Increase the Return on Your Organization’s Project Management This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30.This workshop defines the strategy, processes, What You Will Learn Acquiring the Right Informationinformation, analysis and deliverables of an You’ll learn how to: • Key portfolio data elementseffective portfolio management approach. You • Define the five fundamental components of • Relating the portfolio datawill learn how to proactively identify, select, the enterprise-level PPM process • Measuring portfolio performancede-select and nurture a balanced and desirable • Identify the components of PPM, including • Portfolio information checklistsmix of projects. Effective portfolio management information requirements, principalimproves the multi-project flow through the performers and the relationship among the Analyzing, Balancing and Optimizing theorganization (speed and quality) by minimizing major activities Portfoliounnecessary multi-tasking and priority changes. • Relate the principles of enterprise-level PPM • What is a balanced portfolio? to business strategy and organizational • Portfolio selection methodsThe goal of this course is to provide you with performance • Analysis and optimizationknowledge of the components, importance and • Evaluate specific techniques, tools and • Ways to view the portfoliochallenges of implementing enterprise-level models for project selection, prioritization,project portfolio management (PPM) based resource management and portfolio Survey of Enterprise PPM Toolsupon your organization’s strategic business balancing • Why use PPM tools?goals. • Navigate the organizational change that • The three levels of tools is required to implement or improve your • Effective selection and usePrerequisites portfolio management process • Available tools and product suitesWe recommend that participants have between • Recognize the benefits and challenges ofthree and five years of project management implementing portfolio management within Applying Portfolio Managementexperience. the business • Creating a project portfolio • Refining the portfolio contentsCourse Level Course Overview • Root Cause AnalysisIntermediate/Advanced • Managing resistance to change Getting StartedWho Should Attend • Introductions Summary• People who support portfolio management • Course structure • What did we learn, and how can we decision-making processes for the selection • Course goals and objectives implement this in our work environments? and prioritization of projects• Project Management Office (PMO) team Portfolio Management Framework members responsible for or with an interest • Portfolios, programs and projects Incorporate Simulation into this Course in developing and managing their project • A closer look at portfolio management Want this course delivered onsite to your portfolio(s) • Why portfolio management is important company or team? Enhance the class experi- • The enterprise portfolio management model ence by adding real-world simulation into thePerformance Focus mix. Highly interactive and experiential, IIL’s• Defining the objectives of PPM and project Defining the Portfolio Management Process simulation integrates proven learning theory portfolio process • Portfolio management models and with leading-edge computer technology and• Strategic planning as it relates to portfolio approaches game-based simulation techniques to deliver management • Portfolio management process steps lasting benefits.• Linking the project portfolio with the • Challenges of multi-project management resource and asset portfolios • What is business strategy? Read more about PM simulation on page 18.• Prioritizing projects, improving project flow • Applying business strategy to the portfolio and return on investment (ROI) • Stepping through a strategic decision• Managing resource pools and the strategic • Implementing business strategy using PM resource(s) • Unified Project Management® Methodology• Avoiding the trap of becoming too involved (UPMM™) approach to strategic decisions in the details• Defining and facilitating the roles and Organizational Factors and Influences responsibilities of the PMO, executives and • PM and organizational change others • Creating the right environment• Ensuring project ownership and sponsorship • Stakeholder perspectives • The enterprise PMO Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8862 / Four 3-hour sessions #8108 / 2 Days #PA8862 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 43 APMC®, The Kerzner Approach® and Unified Project Management® are registered trademarks of International Institute for Learning, Inc. UPMMTM is a trademark of International Institute for Learning, Inc.
  • 44. Project Management Advanced Courses Prep Course for the PMI-RMP® Exam Learn the Risk Management Practice Standard This workshop is designed for project Risk Governance PMI-RMP Certification Qualifications managers as well as project participants and • Overview of risk governance domain Candidates for PMI-RMP who hold a Bachelor’s degree or line managers who work directly with risk • Pre-project life cycle (PLC) governance tasks the global equivalent must have a minimum of 30 hours of management and who wish to prepare for • Governance tasks performed during the PLC classroom and/or eLearning instruction in the area of proj- the PMI® Risk Management Professional • Post-PLC governance tasks ect risk management. They must also have 3,000 hours of professional project risk management experience within (PMI-RMP) exam. the last five consecutive years. Candidates who have a high Risk Communication school diploma, Associate’s degree or global equivalent Prerequisites • Overview of risk communication domain must have a minimum of 40 hours of classroom and/or A good working knowledge of project • Value of project risk management eLearning instruction in the area of project risk manage- management, some experience managing • Stakeholders’ sensitivity to project risks ment. In addition, they must have 4,500 hours of profes- projects and a basic understanding of A Guide • Common understanding of project risks sional project risk management experience within the last to the Project Management Body of Knowledge • Status reports that focus on project risks five consecutive years. All candidates should complete and (the PMBOK® Guide) submit the PMI-RMP certification application directly to PMI, Risk Analysis Domain – Identification Process and they must also pass the 3.5-hour computer-based 170- Course Level • Risk identification overview question exam. For more information, go to www.pmi.org. Intermediate/Advanced • Risk identification techniques • Risk identification outputs Who Should Attend This course is designed for project, product Risk Analysis Domain – Qualitative Process and program managers and anyone else • Qualitative risk analysis overview interested in learning more about PMI’s Risk • Analyzing probability and impact Each participant will receive a copy Management Practice Standard and taking the • Analyzing urgency of Practice Standard for Project Risk PMI-RMP exam. • Assessing data quality Management. • Prioritizing risks qualitatively Performance Focus The overall goals of this course are to: Risk Analysis Domain – Quantitative Process • Define the scope of the PMI-RMP credential • Overview of quantitative analysis • Assist participants in successfully preparing • Using quantitative techniques to achieve the credential • Prioritizing risks quantitatively • Establishing control limits What You Will Learn You’ll learn how to: Risk Response Planning • Explain the value and benefits of the PMI- • Risk response planning overview RMP credential • Developing risk response strategies • Perform a self-assessment of your • Developing contingency approaches knowledge and skills • Presenting recommendations to key • Prepare a study plan that will allow you to stakeholders pass the exam Exam Preparation, Recap and Closing Course Overview • Exam application and preparation • Recap of risk exam sources and domains Getting Started • Review of PMBOK Guide’s risk processes • Introductions • Summary of risk interactions with other • Course structure • Course goals and objectives PMBOK Guide Knowledge Areas • Practice exam Foundation Concepts • Course closure • Basic risk concepts • Project risk characteristics • PMBOK Guide’s risk management processes • Scope of the RMP exam Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8932 / Four 3-hour sessions #5029 / 2 Days #PA8932 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1244 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI®, PMBOK® and PMI-RMP® are registered marks of the Project Management Institute, Inc.
  • 45. Prep Course for the PMI-SP® Exam Project Management Advanced CoursesLearn the Scheduling Practice StandardThis workshop serves as a PMI® Scheduling Schedule Domains Project Human Resource ManagementProfessional (PMI-SP) intensive exam prepara- • Schedule mission management • Human resource processestion course. It also presents scheduling practice • Schedule creation • Components of the human resource planstandards to help a scheduling practitioner • Schedule maintenance • Techniques for obtaining a project teambecome more effective. This workshop is kept • Schedule analysis • Techniques for developing the project teamup to date with the framework of knowledge • Schedule communication/reporting • Resolving team conflictsoutlined by the Practice Standard for Scheduling,the PMI Scheduling Professional Examination Project Integration Management Project Communications ManagementSpecification and PMI’s A Guide to the Project • Role of organizational process assets • Communication processesManagement Body of Knowledge (the PMBOK® • Role of enterprise environmental factors • Defining a communication approachGuide). • Project charter • Communication models/methods • Project management plan • Communication management planParticipants are encouraged to obtain a copy - Project baseline • Reporting to othersof the PMBOK Guide as a supplemental study - Subsidiary plans • Performance reportssource prior to taking the exam. The guide may • Managing changesbe downloaded for free by all PMI members. • Reviewing and correcting project work Project Risk ManagementYou do not need the guide to attend the course, • Closing the project or phase • Risk management processesas all materials are provided. • Planning for risks Project Scope Management • Controlling risksPrerequisites • Project scope statement componentsA good working knowledge of project • Role of the Work Breakdown Structure (WBS) PMI-SP Exam Reviewmanagement, some experience managing • Managing changes • Recommended booksprojects and a basic understanding of the • Exam blueprintPMBOK Guide Project Time Management • Study tips • Scheduling processes integrated with other • The PMI-SP credential examinationCourse Level PMBOK Guide processes • Sample exam questionsIntermediate/Advanced • Defining activities - Enterprise environmental factors Course Summary and Next StepsWho Should Attend - Organizational process assets• Individuals who plan to take the exam but - Decomposing the WBS need some guidance to create a study path • Sequencing activities PMI-SP Certification Qualifications• Individuals who are studying for the exam - Arrow diagramming method Candidates for PMI-SP who hold a Bachelor’s degree or the and want to identify gaps in their knowledge - Precedence diagramming method global equivalent must have a minimum of 30 hours of• Individuals who are interested in a “refresher” • Estimating activity resources classroom and/or eLearning instruction in the area of project course before sitting for the exam - Determining resource needs scheduling. They must also have 3,500 hours of professional project scheduling experience within the last five consecu- - Using various techniques to plan for tive years. Candidates who have a high school diploma,Course Overview resource needs Associate’s degree or global equivalent must have a mini- • Estimating activity durations mum of 40 hours of classroom and/or eLearning instructionGetting Started - Differentiating between various in the area of project scheduling. In addition, they must• Introductions estimating techniques have 5,000 hours of professional project scheduling experi-• Course structure - Calculating an estimate from a formula ence within the last five consecutive years. All candidates• Course goals and objectives • Developing the schedule should complete and submit the PMI-SP certification appli- • Conducting the forward pass/backward pass cation directly to PMI, and they must also pass the 3.5-hourBecoming a PMI-SP • Calculating the critical path computer-based 170-question exam. For more information,• Overview of the PMI-SP credential • Controlling the schedule go to www.pmi.org.• Eligibility requirements - Conducting performance reviews• The PMI-SP application process - Analyzing variances• Benefits of achieving certification - Updates to various project documentsScheduling Concepts and Standards Project Cost Management Each participant will receive a copy of• Role of The Practice Standard for Scheduling • Role of the schedule in cost estimating The Practice Standard for Scheduling.• The schedule development process • Techniques for estimating• Essential elements of a schedule • Budgeting techniques• Scheduling components • Cost performance baseline• Schedule conformance and scoring • Earned Value Management (EVM) Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8943 / Four 3-hour sessions #3100 / 2 Days #PA8943 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 45 PMI®, PMBOK® and PMI-SP® are registered marks of the Project Management Institute, Inc.
  • 46. Project Management Advanced Courses Prep Course for the PgMP® Exam Learn the Program Management Standard The aim of this course is to prepare Foundation concepts Program Financial Management professionals who are familiar with the • Programs, projects and portfolios: definitions, • Establish program financial framework principles of program management for the differences and how they relate • Develop program financial plan PMI® Program Management Professional (PgMP) • Program management life cycle • Estimate and budget program costs examination. Designed and developed by • Role of program manager and Program • Monitor and control program financials PgMP-certified consultants and instructors, Office the curriculum is based on PMI’s Standard for • Program management skills and knowledge Program Stakeholder Management Program Management, and A Guide to the Project areas • Plan program stakeholder management Management Body of Knowledge (the PMBOK® • Identify program stakeholders Guide). Program Process Groups • Engage program stakeholders • Five process groups and linkage to five • Manage program stakeholders In addition to preparing for the PgMP exam, you program management phases will gain a thorough understanding of program • Linkage with six performance domains as Program Governance management. You will also learn about the role described in the examination specification • Plan/establish program governance structure of program managers, the interface between • Linkage with 12 knowledge areas • Plan for audits and program quality project and program managers, the competen- • Approve component initiation cies of a program manager and the relationship Program Integration Management • Provide governance oversight between program and portfolio managers. • Initiate program • Manage program benefits You will understand how program managers • Develop program management plan • Monitor and control program changes align and manage benefits, engage and involve • Develop program infrastructure • Approve component transition stakeholder groups and establish governance • Develop and manage program execution across the program life cycle. • Manage program resources Program Management Professional (PgMP) • Monitor and control program performance Examination Prerequisites • Close program • Application process and eligibility criteria We recommend that participants have between • Sample exam questions • Multi-rater assessment three and five years of PM experience. PMP® • IIL’s online learning tool – sample exam certification or a good working knowledge of Program Scope Management • PgMP examination overview and the PMBOK Guide is also desirable. • Plan program scope specification • Define program goals and objectives Course Level • Develop program requirements Course Summary and Next Steps Advanced • Develop program architecture • Develop program Work Breakdown Structure What You Will Learn • Manage program architecture PgMP Certification Qualifications You’ll learn: • Manage component interfaces Candidates for PgMP who hold a Bachelor’s degree or the • The interrelationships between some of the • Monitor and control program scope global equivalent must have a minimum of four years (6,000 42 project management processes and 47 hours) of unique non-overlapping project management program management processes Program Time Management experience. They must also have a minimum of four years • Details on the five phases of the program • Develop program schedule (6,000 hours) of unique non-overlapping program manage- ment experience. . Candidates who have a high school management life cycle • Monitor and control program schedule diploma, Associate’s degree or global equivalent must have • Tasks, knowledge and skills of a program a minimum of four years (6,000 hours) of unique non-over- manager at each phase and in each process Program Communications Management lapping project management experience in addition to a of the program life cycle • Plan communications minimum of seven years (10,500 hours) of unique non-over- • Content of and interrelationships between • Distribute information lapping program management experience. All candidates the 12 knowledge areas should complete and submit the PgMP certification applica- • What an examination blueprint looks like and Report Program: Program Risk Management tion directly to PMI, and they must also pass the 3.5-hour how to prepare for the PgMP exam • Plan program and risk management computer-based 170-question exam. For more information, • Identify and analyze program risks go to www.pmi.org. Course Overview • Plan program risk responses • Monitor and control program risks Getting Started • Introductions Program Procurement Management • Course structure • Plan program procurements Each participant will receive a copy of • Course goals and objectives • Conduct program procurements The Standard for Program Management. • Administer program procurements • Close program procurements Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8859 / Four 3-hour sessions #5039 / 2 Days #PA8859 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1246 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI®, PMBOK® and PgMP® are registered marks of the Project Management Institute, Inc.
  • 47. www.iil.comProject Management for IT Professionals The ability to shift and adapt in fast-paced, dynamic surroundings is a critical skill for information technology (IT) professionals. For project practitioners, achieving success means integrating timely application of technical and interpersonal skills with innovation. IIL offers a Project Management curriculum customized for leaders in the IT industry to ensure that you remain current and effective. Course topics include: The Fundamentals of PM for IT, Require- ments and Risk Management, Managing Multiple IT Projects, Man- aging the Systems Development Process, Agile, Scrum and ITIL®. Be the IT Corporate Leader Why wait for other departments or organizations to set the agenda and direction? Learn to define your program or project’s course. IIL provides training in emerging and evolving standards, methodologies and best practices for IT managers and professionals. These learning opportunities offer enhancements to IT management skills for program requirements gathering, product development, management, production and support that can help you establish your department’s reputation for foresight and planning. Introduce New Approaches Today’s market forces are driving the emergence of project and program methodologies that aim to deliver production-ready materials in abbreviated timeframes. These disciplines are enhanced by a new generation of Agile software development methods which dissolve functional barriers, promote collaboration and enhance role-focused views for the application life cycle. Agile methods welcome changing requirements, even late in development. Scrum is a framework for managing complex projects that is often used in Agile development. It teams up the customer and technical staff so that software can rapidly arm the business to secure and maintain its competitive edge. Improve Your Level of Service The IT Infrastructure Library® (ITIL) is a set of best practice standards for IT service management. Leaving room for innovation, ITIL advocates graceful adaptation under changing conditions. ITIL employs rough designs and broad parameters rather than rigid frameworks, so that solutions to user demands become emergent. IIL offers ITIL 2011 Edition Introductory Level courses, including ITIL Foundation (ITIL Foundation Classroom, ITIL Foundation On-Demand) and ITIL Awareness, as well as two streams of ITIL Intermediate Level courses – Service Capability Courses and Service Lifecycle Courses. In addition, we offer the capstone course of the ITIL Intermediate series, “Managing Across the Lifecycle,” successful completion of which allows you to earn your ITIL Expert Qualification. Leverage the power of our wholly-owned network of IIL companies, strategically located all over the world. We have deep experience working in different languages, cultures, countries and industries and are proud to be the training solution partner of choice for many top global companies. Find out what we can do together! Contact your local IIL company (listed on the back cover of the catalogue) or email us at learning@iil.com. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.IT Infrastructure Library® and ITIL® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries. PoleStar™ is a Trademark of G2G3 Propulsion. 47
  • 48. Project Management for IT Professionals Project Management Fundamentals for IT Professionals Developed for Information Technology Environments A number of factors impact the project breakdown structure (WBS) and establish a • Planning project communications manager’s role within information technology baseline project plan • Planning project procurements (IT) – for instance, the need to fully integrate IT • Execute against the baseline project plan into the business improvement process and the while managing change and configuration Executing, Monitoring and Controlling advent of distributed technology and Business items • Executing Process Reengineering. As a result, the range • Monitor and control project activities using • Monitoring and controlling of activities required of a project manager has the baseline project plan and Earned Value greatly increased, as well as the range of people Management concepts Project Closing with whom s/he interacts. This workshop enables • Close the project by conducting scope you to minimize the problems inherent in verification, procurement audits, gathering Summary managing a systems development project. lessons learned, archiving project records and • What did we learn, and how can we releasing resources implement this in our work environments? Prerequisites Basic project management training or equivalent Course Overview experience Getting Started Incorporate Simulation into this Course Course Level • Introductions Basic • Course structure Want this course delivered onsite to your • Course goals and objectives company or team? Enhance the class experi- Who Should Attend • Case study ence by adding real-world simulation into the This course is designed for: mix. Highly interactive and experiential, IIL’s • Information technology professionals Foundation Concepts simulation integrates proven learning theory • Product managers • Key definitions and concepts with leading-edge computer technology and • Systems and software developers • Methodologies, processes and project life game-based simulation techniques to deliver • Systems analysts and IT managers cycles lasting benefits. • Business people who are involved in IT • Project success factors and the benefits of projects standards and models Read more about ITSM simulation on page 54. Performance Focus Originating and Initiating • A practical, systematic approach to managing • Originating projects IT projects along with project management • Initiating projects skills and concepts • Realistic planning and control, along with Planning Scope and Quality other project management activities, to • Planning project scope maximize the probability of project success • Planning project quality • You will leave the program with a workable plan of action for managing IT projects Planning Time effectively and the skills needed to make the • Planning project time plan succeed • Identifying schedule activities • Sequencing schedule activities What You Will Learn • Estimating activity resources and time You’ll learn how to: • Developing the project schedule • Articulate the benefit of using project management methodology, processes and Planning Risk and Cost various life cycles for IT projects • Planning for project risks • Articulate various standards and maturity • Planning project costs models that provide benefits to performing • Estimating project costs organizations that manage IT projects • Developing a project budget • Describe governance, gating and the processes required for project origination Planning Human Resources • Conduct a stakeholder analysis and describe • Planning Human Resources its benefits throughout the project life cycle • Developing a project team • Developing effective leadership skills • Gather good requirements, develop a work Planning Communication and Procurement Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8864 / Six 3-hour sessions #8144 / 3 Days #PA8864 / Six 3-hour sessions CEU Credits: 1.8 / PDU Credits: 18 CEU Credits: 2.1 / PDU Credits: 21 / CPE Credits: 25 CEU Credits: 1.8 / PDU Credits: 1848 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 49. Project Management for IT ProfessionalsRequirements Management for IT ProfessionalsManaging Project Scope from Concept to CompletionThe causes of the majority of failed information Course Overview Requirements Specificationtechnology (IT) projects can be traced to poor • Software Requirements Specificationdefinition and understanding of requirements. Getting Started • Identifying sources of requirementsChanging requirements create more delays • Introductions • Labeling requirementsthan any other factor. If you want to improve • Course structure • Organizing requirements informationproject performance, you must improve the • Course goals and objectives • Documenting business rulesway you define and manage requirements. • Creating a requirements traceability matrixThey are the bridge between the customer who Introduction to Requirements Managementwill describe, pay for and use the system and • Objectives of projects Requirements Verification and Controlthe technical community who will specify and • The project environment • Requirements analysis and verificationprovide the system. • Classifying projects • Requirements pre-reviews • Requirements for systems • Requirements reviewsPrerequisites • Levels of requirements • Requirements checklistsBasic project management training or • Requirements documents • Test cases for verificationequivalent experience • User Requirements Specification • Requirements testing • Voice of the Customer • Requirements change controlCourse Level • Documenting the beginning of the projectIntermediate • Stakeholder assessment Summary • Roles and responsibilities of stakeholders • What did we learn, and how can weWho Should Attend • Creating the URS implement this in our work environments?This workshop is designed for systemsprofessionals or business associates who will Requirements Developmenttake part in defining requirements for • Five levels of requirements maturity Incorporate Simulation into this Coursecomputer systems development, business • Requirements development and the majorreengineering, procedural change or other activities Want this course delivered onsite to youractivities that require the analysis of a business • Detailed descriptions of type of requirements company or team? Enhance the class experi-system. There are no technical prerequisites. • Quality attributes and example of ence by adding real-world simulation into theParticipants do not need prior experience in requirements in traditional “shall” statements mix. Highly interactive and experiential, IIL’sBusiness Analysis. • Requirements prioritization simulation integrates proven learning theory • Requirements repository with leading-edge computer technology andPerformance Focus game-based simulation techniques to deliver• You will cultivate the skills needed to identify Requirements Elicitation Tools lasting benefits. and get full business information from the • Interviewing right sponsors, clients, users and others • Objects and classes Read more about ITSM simulation on page 54.• You will acquire structured and object- • Class, package and sequence diagrams oriented modeling techniques and • What does a Use Case look like? templates to identify and present business • Elements of a Use Case and systems requirements clearly and • Types of Use Case – textual versus graphical effectively • Use Case and requirements collection • PrototypingWhat You Will Learn • StoryboardingYou’ll learn how to: • Brainstorming• Determine who the stakeholders are • Requirements workshop and establish roles and appropriate requirements-gathering techniques Requirements Analysis• Differentiate between business, user, • Structured analysis functional and system requirements • Context diagrams• Gather requirements and create the User • Data flow diagrams Requirements Specification (URS) document • Entity relationship diagrams• Develop user and functional Use Cases • Structured English• Create the Software Requirements • Data dictionary Specification (SRS) document • Decision table and decision tree Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8827 / Four 3-hour sessions #5027 / 2 Days #PA8827 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 49
  • 50. Project Management for IT Professionals Risk Management for IT Professionals Developed for Information Technology Environments Information technology (IT) projects can have • Analyze individual risk events and overall Plan Risk Response for IT Projects direct bottom-line impact on companies, cost project risk using IT-specific, practical • Plan risk response overview millions of dollars, cause organizational change approaches • Active risk response strategies for IT projects and shift the way the company is perceived by • Plan effective responses to IT-specific - Avoidance clients. Many IT projects are notoriously hard to risk based on the results of risk analysis - Mitigation predict and are filled with risk. and integrate risk responses into project - Transference schedules and cost estimates • Acceptance and contingency reserves This course takes a comprehensive look at • Manage and control risk throughout the IT • Contingency planning for IT projects IT project risk management using the Risk project life cycle • Plan risk responses for IT projects Management Model found in PMI®’s A Guide • Implement selected elements of IT project to the Project Management Body of Knowledge risk management on your next project Monitor and Control Risks for IT Projects (PMBOK® Guide) within the context of IT Project • Monitor and control risks overview Life Cycle (PLC) phases. Course Overview • Monitor and control risks tips for IT projects • Earned value management system Prerequisites Getting Started • Technical performance measurement Basic project management training, as well as • Introductions systems one to three years of managing projects in an • Course structure • Risk management implementation for IT IT environment • Course goals and objectives projects Course Level Foundation Concepts Summary Intermediate • Basic concepts and purpose • What did we learn, and how can we • Risk and project constraints implement this in our work environments? Who Should Attend • Risk and corporate cultures This program is designed for: • Risk management and IT PLC standards Incorporate Simulation into this Course • IT managers, IT project leaders and IT project or program managers Plan Risk Management for IT Projects Want this course delivered onsite to your • Business Analysts, Systems Analysts and • Plan Risk management process company or team? Enhance the class experi- other IT professionals who are responsible • Plan Risk management activities ence by adding real-world simulation into the for planning, controlling and risk - Design a standard template mix. Highly interactive and experiential, IIL’s management - Assess the project-specific needs simulation integrates proven learning theory • Project coordinators and liaisons who - Tailor the template with leading-edge computer technology and represent non-IT organizations in IT projects - Produce a project-specific risk game-based simulation techniques to deliver management plan lasting benefits. Performance Focus - Gain consensus • Assess project risk more effectively, avoid • A risk management plan of IT Read more about ITSM simulation on page 54. and mitigate risks in project performance projects and learn from your experience • Identify risks; evaluate those risks from Identify Risks for IT Projects multiple perspectives, qualitatively and • Identify risk process overview quantitatively; determine which risk • Risk categories and examples responses and mitigation strategies are • Risk identification tools most appropriate and how to control project • Risk events by project life cycle phases risk throughout the project life cycle Perform Risk Analysis for IT Projects What You Will Learn • Perform qualitative risk analysis overview You’ll learn how to: • Core qualitative tools for IT projects • Describe the risk management process, • Auxiliary qualitative tools for cost and using the PMBOK Guide’s standard models schedule estimates and terminology • When to use quantitative analysis for IT • Discuss the potential barriers to managing projects risk effectively in IT project organizations • Develop an effective risk management plan for IT projects • Identify project risks using IT-specific, practical tools Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8828 / Four 3-hour sessions #5028 / 2 Days #PA8828 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 1250 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI® and PMBOK® are registered marks of the Project Management Institute, Inc.
  • 51. Project Management for IT ProfessionalsManaging Multiple IT ProjectsDeveloped for Information Technology EnvironmentsManaging multi-projects is a critical capability Course Overview • Program status/progress controlin any information technology (IT) organization. • Scorecards and dashboardsMulti-project management relates to project Getting Startedmanagers’ work in balancing projects in process • Introductions Stabilizing Multi-project Environmentswhile handling requests for new work and • Course structure • Architecture, tools, training, reusability,juggling priorities. • Course goals and objectives baselines and releases • Maintenance and enhancement activitiesPrerequisites Introduction • Handling priority shiftsBasic project management training or • Systems thinking – taking a holistic view • Small, short-term projects and/or ad hocequivalent experience • Theory of Constraints and IT multi-project projects management • Protecting development projects fromCourse Level • Key definitions resource drainIntermediate • Multi-project management issues Multi-project Quality Management andWho Should Attend The Context – Organization Structure and Organization ChangeThe workshop is designed for: Project Types • Understanding, avoiding and addressing• Program managers • Structure as a means of better performance resistance to change• Project managers and portfolio managers • Roles of functional and operational groups • Product and cross-project process reviews• Relatively senior people with a practical • Internal and external client roles in projects • Lessons learned and continuous involvement in program and portfolio • Roles: program, portfolio, functional, product improvement management and project managers Summary Systems Planning and Budgeting • What did we learn, and how can weIssues to be addressed include implications • The need for enterprise-level systems implement this in our work environments?of systems infrastructure and application planningarchitectures in portfolio management and • Strategic planning and portfolio managementprogram and multi-project management. • IT strategy Incorporate Simulation into this Course • Maximizing the value of the portfolioWhat You Will Learn • Planning participants Want this course delivered onsite to yourYou’ll learn how to: • Presenting plans to clients and sponsors company or team? Enhance the class experi-• Identify the critical factors in multi-project • The portfolio management system ence by adding real-world simulation into the management and project portfolio mix. Highly interactive and experiential, IIL’s management, including the interplay Selecting and Prioritizing Projects simulation integrates proven learning theory between business and technology issues, • Project life cycle and PM methodology with leading-edge computer technology and intra-organizational issues, resource • Selection criteria/weights and scores method game-based simulation techniques to deliver management and cost benefit analysis • Scoping and evaluation of projects lasting benefits.• Identify the strategic business and technology • Building a business case drivers of project selection and prioritization • Portfolio balance factors Read more about ITSM simulation on page 54. and use checklists of these drivers in project and program reviews Resource Management• Develop multi-project and program plans • Multi-project resource management using project dependency analysis, risk • The Project Office and functional group roles analysis, architectural/infrastructure planning, and responsibilities resource management, project categorization • The Critical Chain and Drum Resource and other techniques• Identify the role of a Project Management Program and Product Management Office in a multi-project management context • The relationships between products,• Describe the principles and impact of Iterative programs and projects Development and Incremental Development • Product costs versus project costs approaches in the multi-project context • Relationship to incremental development and• Influence others in the organization iterative development regarding the improvement of multi-project • Project dependency analysis, risk analysis and management project buffers • Operational – deployment, support, change control and configuration management Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8818 / Four 3-hour sessions #8113 / 2 Days #PA8818 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 51
  • 52. Project Management for IT Professionals Agile Development and Project Management Introducing Agile Development and Its Relationship to Project Management This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. The concept of Agile software development • Overarching Agile principles: Agile • Influencing beyond our reach (starting from incorporates the principles and precepts manifesto, its principles and key enablers the top down for an Agile method or even of a number of software development and • Applying Agile concepts to project within a more Agile organization, what we quality management methods that are based management CAN we do to influence the process for better on speeding the time to market. The Agile • Journey into Agile territory: topic flow from results?) development approach enables cycle time technical practices to leadership/directional reductions through lower process overhead and practices to implementation Summary more efficient and responsive practices. • What did we learn, and how can we Solution-focused Agile Development Practices implement this in our work environments? Prerequisites (Requirements, Analysis and Design) Basic understanding of object-oriented terms • From Agile values to Agile practices: and techniques translating the Manifesto into specific practices, starting with those that are Course Level technical and relate to solving the business Basic/Intermediate problem • Agile requirements practices Who Should Attend • Agile analysis and design practices This course is designed for: • Developers interested in learning Agile Product-focused Agile Development Practices concepts and practices (Development, Testing and Deployment) • IT managers • Introduction to the technical practices • Those involved in the Agile approach who associated with building the software want to refine their techniques or learn some product new practices • Agile development, (post-development) • Project managers interested in leading their testing and deployment software projects with more agility Process-focused Agile Development Practices What You Will Learn (Agility and Project Management) You’ll learn how to: • Introduction to leadership/directional Agile • Compare and contrast the Agile approach to practices the continuum of more traditional software • The Agile environment: Agile analogs to development approaches PMI®’s Organizational Project Management or • Apply selected Agile practices to specific Program Management concerns software development situations • Agile initiating, following the PMBOK® Guide • Explain selected Agile leadership principles structure to explore Agile analogs to the five that enable an Agile approach to project project management process groups management, either in or beyond the • Agile planning, executing, monitoring, software development environment controlling and closing • Define and adapt a process for transforming an existing software development Implementing Agile Development methodology to a more Agile approach • Trailblazing an Agile path: introduction to alternative approaches to implementing Course Overview Agile and four major phases involved in getting there, regardless of approach Getting Started • To be or not to be Agile? Criteria for • Introductions determining whether Agile is a viable option • Course structure given the environment or specific situation • Course goals and objectives • Implementing Agile practices starting from the bottom-up approach or easiest path, a Foundation Concepts few practices at a time • Software Development Environment and • Implementing Agile projects: exploring the Systems Development Life Cycles (SDLCs) bottom-up option to implement an Agile • Agile approach to software development method, project by project Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8903 / Four 3-hour sessions #5105 / 2 Days #PA8903 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1252 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PMI® and PMBOK® are registered marks of the Project Management Institute, Inc.
  • 53. Project Management for IT ProfessionalsImplementing Scrum for Agile Software DevelopmentA Practical Approach for All Team MembersScrum is an iterative, incremental framework • Scrum roles and responsibilities Implementing and Scaling Scrumfor developing software products. It allows • The Scrum team environment • Conditions of success for implementingteams to deliver a potentially shippable set of • Stakeholder and user roles Scrumfunctionality for each iteration, providing the • Activity: Identify stakeholder and user roles • Implementing Scrumagility needed to respond to rapidly changing • Sprint metricsrequirements. These characteristics have led Initiating a Scrum Project • Introducing Scrum to your organizationto Scrum becoming the most popular method • Sprint Zero activities • Scaling Scrumin the world of Agile software development. • Creating a vision statement • Sprint retrospectives • Activity: Define the vision • Activity: Conduct a workshop retrospectivePrerequisites • Creating the product BacklogBasic project management training or • Guidelines for writing user stories Summaryequivalent experience • Activity: Write user stories for the Product • What did we learn, and how can we Backlog implement this in our work environments?Course Level • Writing acceptance tests for user storiesBasic/Intermediate Planning ReleasesWho Should Attend • Planning releasesThis course is valuable for all members or • Estimating user storiespotential members of Scrum teams, or for • Planning Pokerthose who are considering implementing • Activity: Estimate user stories using PlanningScrum on projects in their environment. PokerAmong those who can benefit from this course • Prioritizing user storiesare: Scrum Masters, product owners, software • Prioritizing themes for releasesdevelopment managers, developers, testers, • Activity: Prioritize user storiesBusiness Analysts, architects, customers and • Selecting a Sprint lengthusers. • Estimating velocity • Creating a release planWhat You Will Learn • Activity: Create a release planYou’ll learn how to:• Describe the Agile values and principles Planning a Sprint• Explain Scrum roles and responsibilities • The Sprint planning meeting• Conduct Scrum ceremonies • Creating a Sprint plan• Estimate and plan Scrum projects • Creating the Sprint Backlog• Develop user stories to document • Activity: Create the Team Board and Sprint requirements Backlog for the first Sprint• Create release and Sprint plans • Commitment and velocity-driven Sprint• Design conditions of success for planning implementing Scrum in your environment• Describe a process for scaling Scrum for Running a Sprint large projects • Conducting a Sprint • The Daily ScrumCourse Overview • Using burndown charts to track progress • The Team BoardGetting Started • Activity: Hold a Daily Scrum, update the• Introductions Team Board and create a burndown chart• Course structure • Negotiating changes during the Sprint• Course goals and objectives • Techniques for splitting user stories • The Sprint Review MeetingScrum Basics • Managing changes to the Product Backlog• Scrum overview • Release software into production• Agile values and principles • Closing the Scrum project• Contrasting Agile and waterfall development Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8904 / Four 3-hour sessions #5106 / 2 Days #PA8904 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 53
  • 54. Project Management for IT Professionals PoleStar™ ITSM Simulation Propelling the Enterprise to Faster, Better Technology Results Performance Focus Round Four The goal of this course is to improve • Introducing Financial Management the organizational appreciation for and • Maturing Configuration Management performance of project management by building energized and successful IT Round Five organizations, accelerating understanding • Demonstrating the importance of processes of IT service management best practices and and their relationships promoting the use of these practices toward • Reviewing how ITSM maturity has evolved IT and, in turn, enterprise and organizational and the benefits it brings to the business success. What You Will Learn The PoleStar Simulation This interactive simulation is a high-impact, You’ll learn how to: energetic and fun way to accelerate • Create shared energy for ITSM success The PoleStar Simulation is a high-impact, understanding, involvement and acceptance of • Gain buy-in and commitment for ITSM energetic way to accelerate understand- Information Technology Service Management programs ing, involvement and acceptance of ITSM (ITSM) best practices in an organization. • Implement best practice initiatives best practices - particularly ITIL - within successfully - in particular, IT Infrastructure your organization. Facilitated over one day in the fast world of Library® (ITIL®) V3 global online retail, this exciting course brings to • Become service-focused, as opposed to Facilitated in a highly-realistic high life the IT-based behavioral and process issues technology-focused technology industry scenario, the simula- faced by organizations. Authenticity is achieved tion brings to life the behavioral and pro- through realistic scenarios to which participants Course Overview cess issues faced by IT organizations. This can directly relate and with which they will be unique experiential learning approach surprisingly familiar. Round One causes breakthrough understanding of • Working in silos (IT and the Business) ITSM and ITIL concepts and transforms Normally delivered over five rounds, the • Facing communication issues and chaos learning into an engaging, fun and highly PoleStar ITSM simulation introduces key IT • Introducing the Service Desk and Incident memorable shared experience. service management components using fast- Management paced, highly-interactive gaming dynamics. Round Two Progressing through the rounds, participants • Refining and improving Incident gain increasing operational maturity and Management a holistic understanding of quality service • Introducing Problem Management, management along the way. The simulation Knowledge Management and Trend Analysis experience continues between rounds through • Introducing Availability and Capacity defined service transition phases, which engage Management participants in planning for strategic and • Introducing Configuration Management, operational continuous service improvements. Change Management and Service Level Management Prerequisites • Facing Business Relationship Management Any experience working in or being impacted issues by IT projects Round Three Course Level • Maturing the Service Desk and Incident Basic/Intermediate Management • Maturing Problem Management and the Who Should Attend Knowledge Base Among those who would benefit from this • Realizing the importance of Change and learning experience are IT project managers, Release Management IT project team members, Business Analysts, IT • Introducing Service Continuity Management operational staff, end users, executive sponsors and Event Management and members of steering committees for • Introducing Supplier Management and projects relying upon technology. Information Security Management Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #3040 / 1 Day CEU Credits: 0.7 / PDU Credits: 754 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PoleStar™ is a Trademark of G2G3 Propulsion.. IT Infrastructure Library® and ITIL® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
  • 55. Project Management for IT ProfessionalsITIL® Foundation CourseKey Principles for a Quality IT InfrastructureThis IT Infrastructure Library® (ITIL) V3 Service Management as a Practice • FunctionsFoundation course is designed to enable • Overview of service life cycle importance - Service deskparticipants to understand the key principles, • Key definitions - Technical managementprocesses, functions, roles and benefits that • Process models and characteristics - IT operations managementenable Service Management staff to deliver and • Generic roles and responsibilities - Application managementsupport quality IT services to their customers. • Technology and main outputThis course prepares participants for the entry- Service Strategy • Roles and responsibilitieslevel ITIL V3 - ITIL Foundation - qualification. • The three tensions of value creation • Benefits • Utility and warrantyPrerequisites • Capabilities and resources Continual Service ImprovementWhile previous knowledge of ITIL is not required • Service provider types • Service measurement and Key Performanceto complete this course, Service Management • Processes Indicators (KPIs)knowledge is beneficial. - Service Portfolio Management (SPM) • Baselines and benchmarks - Demand Management (DM) • Deming cycleCourse Level - Financial Management (FM) • CSI model and knowledge managementBasic • Technology and main output • Technology and main output • Roles and responsibilities • Roles and responsibilitiesWho Should Attend • Benefits • BenefitsThis course is designed for:• Individuals who require a fundamental Service Design Summary understanding of the ITIL V3 framework • The four Ps and five major aspects • The service life cycle and how it may be used to improve the • Processes • Service life cycle governance quality of IT Service Management within an - Service Catalogue Management (SCM) organization - Service Level Management (SLM) Operational Elements• IT professionals who are working within an - Capacity Management (CM) • Service technology benefits organization that has incorporated, or will be - Availability Management • Generic benefits incorporating, the ITIL V3 framework - IT Service Continuity Management • The ITIL qualification scheme• All other staff involved in delivering IT (ITSCM) • Review and next steps services that use the ITIL V3 methodology - Information Security Management (ISM) - Supplier Management (SM)Performance Focus • Technology and main output About the ITIL Foundation Exam• Service Management and the importance of • Roles and responsibilities The ITIL Foundation exam consists of 40 questions in a ITIL V3 • Benefits multiple-choice format. Delivery is online or paper-based,• Business and IT integration and participants must achieve a passing score of 65% or• The importance of Service Operation and Service Transition above. The maximum duration of this closed book exam Service Transition phases • Key principles is 60 minutes.• Service design and strategy • Processes• Continuous Service Improvement - Change Management (CM)• Preparation for the ITIL V3 Foundation exam - Service Asset and Configuration Management (SACM)What You Will Learn - Release and DeploymentUpon completion, participants will be able to Management (RDM)demonstrate knowledge and understanding - Knowledge Management (KM) Incorporate Simulation into this Courseof an internationally recognized best prac- • Technology and main outputtice framework that if correctly adopted and • Roles and responsibilities Want this course delivered onsite to youradapted will help an organization create a more • Benefits company or team? Enhance the class experi-structured value-add IT infrastructure. ence by adding real-world simulation into the Service Operation mix. Highly interactive and experiential, IIL’sCourse Overview • Conflicting priorities simulation integrates proven learning theory • Key principles with leading-edge computer technology andGetting Started • Processes game-based simulation techniques to deliver• Introductions - Event and Incident Management lasting benefits.• Course structure - Request Management• Course goals and objectives - Problem Management Read more about ITSM simulation on page 54. - Access Management Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #5103 / 3 Days CEU Credits: 2.1 / PDU Credits: 21 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 55 IT Infrastructure Library® and ITIL® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
  • 56. Project Management for IT Professionals Managing the Systems Development Process Developed for Information Technology Environments This workshop explores the overall Systems Strategic Management • Adapt some critical analytical techniques Development Process (SDP) to give you a • Explain how the corporate strategy and that can be applied to resolving complex comprehensive overview of the process from product management relate to the systems organizational issues inherent in your own initiation to post-implementation and insight development process SDP environment into the critical techniques and principles in and • Describe how project governance/portfolio • Describe the importance of enabling around the process. management and operations management organizational change in your home SDP interrelate to the systems development environment Prerequisites process • Suggest ways to integrate organizational Basic project management training or • Define the role of a project management change management into your SDP equivalent experience office in bridging the gap between strategic methodology management and the other critical success Course Level factors and evaluate its effectiveness in your Summary Intermediate environment • What did we learn, and how can we implement this in our work environments? Who Should Attend Process Management The workshop is designed for technical staff, • Process management standards and analysts, project and product managers, and techniques user/client team members who take part in - Alternative SDP approaches (linear, iterative information technology (IT) projects. Specific and Agile) technical skills are not required. The workshop - Taxonomy of IT project types and is appropriate for members of in-house systems approaches groups and for members of vendor or - Specific SDP areas consulting firms. • Requirements definition • Technical solution and product Performance Focus integration The goal of this course is to improve systems • Verification and validation development performance by stepping through • Evaluate an existing or potential life cycle the Critical Success Factors used in addressing model with respect to a particular systems best practices on individual projects, across development situation multiple projects and with respect to critically • Lead and/or support the development interdependent peer processes, i.e., portfolio and/or improvement of an SDP life cycle management and operations management. for a particular systems development environment Course Overview Project Management Getting Started • Identify the most critical project • Introductions management processes, tools and • Course structure techniques to enable an effective SDP • Course goals and objectives • Describe the specific challenges of using these tools and techniques for systems Foundation Concepts development project managers in today’s IT • Describe the four critical success factors for environment managing the systems development process • Lead and/or support an initiative to integrate (MSDP): a project management methodology into an - Strategic management existing SDP - Process management - Project management Organization Management - Organization management • Identify the characteristics of, and take small • Define basic concepts necessary for steps toward, building a more effective identifying key challenges and ultimately organizational environment for a particular achieving these critical success factors SDP environment Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8819/ Four 3-hour sessions #5013 / 2 Days #PA8819 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16 CEU Credits: 1.2 / PDU Credits: 1256 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 57. www.iil.comPRINCE2®, MSP®, M_o_R® and P3O® The APM Group (APMG) is a leading accreditation, certification and qualification organization and serves as the Official Accreditor of the UK-based Office of Government Commerce (OGC). An APMG Accredited Training Organisation (ATO) for Projects in Controlled Environments (PRINCE2), IIL offers Foundation and Practitioner Level training in four APMG certifications: PRINCE2, Managing Successful Programmes (MSP), Management of Risk (M_o_R) and Portfolio, Programme and Project Offices (P3O). Project in Controlled Environments (PRINCE2®) PRINCE2 is a structured, process-based approach for project management, providing an easily-tailored and scalable methodology for the management of all types of projects. Published by the OGC, PRINCE2 is a standard frequently used for project management in the UK and more than 150 countries worldwide. IIL’s PRINCE2 Foundation and PRINCE2 Practitioner courses are designed to equip you with the necessary knowledge, skills and processes to set up, plan, manage and control projects. Fully aligned with the latest edition of the OGC’s Managing Successful Projects with PRINCE2, these courses also prepare you to earn the respective PRINCE2 qualifications. PRINCE2 Passport is an interactive, on-demand learning package encompassing both Foundation and Practitioner level training. Included in this package are the PRINCE2 manual, exam simulations and full Accredited Trainer support. Managing Successful Programmes (MSP®) The MSP methodology focuses on bringing together related projects to manage their interdependencies. MSP Foundation and Practitioner is a four-day course that prepares you to take both the Foundation and Practioner exams. The course is aligned with the most recent edition of the OGC’s Managing Success- ful Programmes and is run in partnership with AFA, an APMG Accredited Training Organisation for MSP. Management of Risk (M_o_R®) Within project and programme environments, there will always be risks which need to be identified, analyzed and managed. M_o_R provides guidance around risk which can be used across an organization. IIL’s M_o_R Foundation and M_o_R Practitioner courses are aligned with the latest version of the OGC’s Management of Risk: Guidance for Practitioners and are run in partnership with AFA, an APMG Accredited Training Organisation for M_o_R. Portfolio, Programme and Project Offices (P3O®) P3O is the latest best practice guidance from the OGC. The P3O model provides a decision enabling/ ® delivery support structure for all change within an organization. P3O Foundation and P3O Practitioner are aligned with the latest edition of the OGC’s Portfolio, Programme and Project Offices and are run in partnership with AFA, an APMG Accredited Training Organisation for P3O. Leverage the power of our wholly-owned network of IIL companies, strategically located all over the world. We have deep experience working in different languages, cultures, countries and industries and are proud to be the training solution partner of choice for many top global companies. Find out what we can do together! Contact your local IIL company (listed on the back cover of the catalogue) or email us at learning@iil.com. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.PRINCE2®, MSP®, M_o_R® and P3O® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce. 57
  • 58. PRINCE2®, MSP®, M_o_R® and P3O® PRINCE2® Foundation Learning the Basics and Foundation Exam Preparation Projects fail for a variety of reasons including Performance Focus PRINCE2 Processes poor planning, lack of defined quality • Identifying the PRINCE2 principles, themes, • The PRINCE2 process model mapped to the criteria, poor understanding of the business processes, techniques and management four levels of management drivers, inadequate control and lack of senior products and how they work together • The PRINCE2 process model – Starting up a management involvement. In other words, • Tailoring PRINCE2 to best meet your project Project (SU), Initiating a Project (IP), Directing lack of a structured, best-practice approach to needs a Project (DP), project delivery. • Preparing to take and pass the PRINCE2 • Controlling a Stage (CS), Managing Product Foundation exam Delivery (MP), Managing a Stage Boundary PRINCE2 is process-based approach for (SB), Closing a Project (CP) project management that provides an easily- What You Will Learn tailored and scalable methodology for the You’ll learn how to: PRINCE2 Foundation Exam Preparation management of all types of projects. • Identify the benefits and principles • Review of and practice with APMG sample underlying a structured approach to project questions and test papers The goals of this three-day course are to management provide you with a thorough grounding in • Define the PRINCE2 method in-depth, PRINCE2 Foundation Exam the PRINCE2 methodology - which offers a including its principles, themes and structured, best-practice approach - and to processes prepare you to take the PRINCE2 Foundation • Prepare and practice for the PRINCE2 IIL is an APM Group (APMG) Accredited Training exam. Foundation exam Organisation (ATO) for PRINCE2. Prerequisites Course Overview Basic project management training or About the PRINCE2 Foundation Exam equivalent experience Getting Started • Multiple choice format • Introductions • 75 questions per paper In addition to between eight to ten hours of • Course structure • 5 questions to be “trial” and not counted in scores pre-course reading, participants are encour- • Course goals and objectives • 35 marks required (out of 70 available) to pass - 50% aged to study for approximately two hours per evening during the course. Overview of PRINCE2 • Structure (principles, themes, processes and Course Level tailoring) and benefits of PRINCE2 Basic to Intermediate • Key management products • Overview of the PRINCE2 Foundation and Note: This course may be purchased in conjunction with Practitioner exams the two-day PRINCE2 Practitioner course as part of IIL’s five-day PRINCE2 Certification program. PRINCE2 Principles and Concepts • Continued business justification Who Should Attend • Learn from experience This accredited course is suitable for any • Define roles and responsibilities organization or individual requiring a • Manage by stages controlled and completely scalable • Manage by exception approach to managing projects. It is • Focus on products particularly suited to individuals newly- • Tailor to suit the project environment appointed to project roles or those wishing to gain formal qualifications after previous PRINCE2 Themes project management experience. The course • Business case would be of benefit to those with project • Organization support office or project assurance roles, • Quality project board members who wish to be hands- • Plans on and team members aspiring to a more • Risk senior role. • Change • Progress Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #2054 / 3 Days 2.1 CEUs / 21 PDUs / 21 PD Hours / 21 CDUs Price: USD 159558 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
  • 59. PRINCE2®, MSP®, M_o_R® and P3O®PRINCE2® PractitionerGoing Beyond the Basics and Practitioner Exam PreparationThe goal of this two-day course is to take those PRINCE2 Practitioner is the highest level PRINCE2 Practitioner Exam Preparationwho have a basic knowledge of PRINCE2 to the qualification within PRINCE2. As per the • Review of and practice with APM Groupnext level of understanding and application Office of Government and Commerce, this (APMG) sample questions and test papersof the methodology as set forth in the official designation qualifies individuals to “apply • Sample project case study scenarios to applyPRINCE2 manual, Managing Successful Projects PRINCE2 to the running and managing of a the concepts in practice and deepen thewith PRINCE2. This course will prepare you to non-complex project within an environment learningtake and pass the PRINCE2 Practitioner exam, supporting PRINCE2.”which is held on the afternoon of the second PRINCE2 Practitioner Examday. Performance Focus • Identifying the PRINCE2 principles, themes,Using sample exam papers and project case processes, techniques and management IIL is an APMG Accredited Training Organisationstudies provided by the APM Group (APMG), products and describing how they work (ATO) for PRINCE2.you will learn how to apply the knowledge togetheryou gained during the PRINCE2 Foundation • Tailoring PRINCE2 to best meet your projectcourse. You will also have the opportunity to needs About the PRINCE2 Practitioner Examdeepen and refine your learning before taking • Developing a facility with the PRINCE2 The PRINCE2 Practitioner exam is in the Objective Testingthe Practitioner exam, which is aimed at testing approach so as to pass the PRINCE2 format, a style of complex multiple-choice examination.your ability to apply PRINCE2 in an actual Practitioner exam • 9 questions per paper with 12 marks available perproject environment. question – all question items will be worth 1 mark, What You Will Learn making the total number of marks available per paperPrerequisites You’ll learn how to: 108Completion of IIL’s PRINCE2 Foundation course • Tailor and apply the principles, themes, • 2.5 hours allowed (no reading time has been added)(or its equivalent) and a passing mark of process structure, techniques and • Open-book examination (only the PRINCE2 manual50% or higher on the most current PRINCE2 management products of PRINCE2 within a is allowed)Foundation exam. work environment via carefully selected case studiesIn addition to pre-course reading, there will • Define the PRINCE2 method at thebe approximately two hours of study required Practitioner levelafter the first day of the workshop. • Prepare for and take the Practitioner examCourse Level Course OverviewAdvanced Getting StartedNote: This course may be purchased in conjunction with • Introductionsthe three-day PRINCE2 Foundation course as part of • Course structureIIL’s five-day PRINCE2 Certification program. • Course goals and objectivesWho Should Attend Tailoring PRINCE2This accredited course has been especiallydesigned for participants who have received Controlled Starttheir PRINCE2 Foundation qualification (basedon the most recent version of the guidance). Controlled ProgressThis course would be of benefit to those withproject assurance roles, team members, Controlled Closeproject board members who wish to be hands-on and team members aspiring to a more Product-based Planningsenior role. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #2060 / 2 Days 1.4 CEUs / 14 PDUs / 14 PD Hours / 14 CDUs www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 59 PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
  • 60. PRINCE2®, MSP®, M_o_R® and P3O® PRINCE2® Passport On-Demand Training for PRINCE2 Foundation and Practitioner If you are interested in obtaining PRINCE2 qualifications but would prefer to learn at your own pace, our PRINCE2 Passport is the perfect solution for you. Accredited by the APM Group (APMG), the three packages below support interactive, on-demand learning for the PRINCE2 Foundation and Practitioner exams. You may obtain individual or multiple-user licenses on any of the packages below. From the time you purchase a license, you have 12 months to complete your learning. All of the packages include: • The PRINCE2 manual (Managing Successful Projects with PRINCE2) • 12 modules with associated lessons • Video presentations for each lesson • Notes to support each lesson and references to the PRINCE2 manual • Module level exam simulation directly aligned to the PRINCE2 syllabus • PRINCE2 Foundation and Practitioner exam simulations • Interactive exercises to consolidate the learning • Extensive Exam Approaches module Passport Foundation Passport Practitioner Passport Plus In addition to the features above, this In addition to the features above, this Passport Plus is available only to groups eLearning package includes Accredited eLearning package includes Accredited of five or more. In addition to the features Trainer Support. Trainer Support. above, this eLearning package also includes Accredited Trainer Support and a one-day The PRINCE2 Foundation Exam fee is also The PRINCE2 FoundationExam fee and the classroom event. Both the PRINCE2 covered in the course price. PRINCE2 Practitioner Exam fee are both Foundation and the PRINCE2 Practitioner covered in the course price. Exam fees are covered in the course price. ON-DEMAND LEARNING: Set your own pace ON-DEMAND LEARNING: Set your own pace ON-DEMAND LEARNING: Set your own pace with an interactive online version of this course with an interactive online version of this course with an interactive online version of this course and log on when and where you learn best. and log on when and where you learn best. and log on when and where you learn best. #PS253 #PS254 #PS25560 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
  • 61. Managing Successful Programmes (MSP®)Foundation Practitioner PRINCE2®, MSP®, M_o_R® and P3O®Building Proficiency in MSP and Foundation/PractitionerExam PreparationMSP programme management brings Performance Focus MSP Foundation Exam Preparationrelated projects together to manage their • Principles, governance themes and • Review of and practice with APMG sampleinterdependencies. MSP provides those processes (known as the Transformational questions and test papersresponsible for managing programmes with Flow) for use when managing a programmea structure to help them deliver the business • Benefits of using a structured and consistent MSP Foundation Exambenefits. This course is a mixture of input approach to programme managementand practical sessions and is facilitated by an • Preparation and practice for both the MSP Practitioner Exam PreparationAPM Group (APMG) approved trainer with Foundation and Practitioner exams • Review of and practice with APMG samplepractical experience in programme and project questions and test papersmanagement. What You Will Learn You’ll learn how to: MSP Practitioner ExamBuilt around the APMG syllabus, this course is • Identify and utilize MSP principles,formally accredited by APMG. governance themes and processes when managing a programme This course is run in partnership with AFA, anThe goal of this four-day course is to provide • Define the benefits of using a structured APMG Accredited Training Organisation (ATO)participants with an understanding of the MSP and consistent approach to programme for MSP.philosophy and how it can be applied to live managementprogrammes. In addition, the course prepares • Prepare for and pass the Foundation examparticipants to take and pass the Foundation • Prepare for and pass the Practitioner exam About the MSP Foundation Examexam (given at the end of class on the third • 40-minute closed-book examday) as well as the Practitioner exam (given at Course Overview • 50 multiple-choice style questionsthe end of class on the fourth day). • 25 correct answers or more are required to pass Getting Started (30 correct answers required to progress to thePrerequisites • Introductions Practitioner examination level)Basic project management training or • Course structureequivalent experience, as well as a basic • Course goals and objectives About the MSP Practitioner Examunderstanding of programme management • 2.5 hours – open-book exam (manual only) Programme Management Principles • Objective Testing Exam (OTE) multiple-choiceIn addition to between eight to ten hours of questionspre-course reading, participants are encour- Governance Themes • 9 questionsaged to study for approximately two hours per • Organisation • 180 marks availableevening during the course. • Vision • 90 marks or more are required to pass • Leadership and stakeholder engagementCourse Level • Benefits realisation managementIntermediate • Blueprint design and delivery • Programme planning and controlNote: This course can also be offered as two separate • The Business Casecourses onsite. • Risk management and issue resolution • Quality managementWho Should AttendThis accredited course is recommended for Transformational Flowmanagers working towards a role with • Identifying a programmefull-time responsibility within a programme • Defining a programmeenvironment. • Managing the tranches • Delivering the capability • Realising the benefits • Closing a programme Programme Office Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #2062 / 4 Days 2.8 CEUs / 28 PDUs / 28 PD Hours / 28 CDUs www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 61 MSP® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
  • 62. PRINCE2®, MSP®, M_o_R® and P3O® Management of Risk (M_o_R®) M_o_R® Foundation / M_o_R® Practitioner M_o_R Foundation M_o_R Practitioner Course In project and programme environments, risks always need to Prerequisites be identified, analyzed and managed. M_o_R provides guidance Completion of M_o_R Foundation course and a passing mark of around risk which can be used across an organisation. 50% or higher on the M_o_R Foundation exam Prerequisites Course Level A basic understanding of projects and programmes Advanced Course Level Who Should Attend Intermediate This course will benefit managers with full-time responsibilities for corporate governance or those who are charged with enhancing Who Should Attend an organisation’s risk management culture. Managers, team members or executives with responsibilities for corporate governance and/or risk management What You Will Learn You’ll learn how to: What You Will Learn • Understand risk management maturity and risk specialisms You’ll learn how to: • Develop Practioner-level risk management techniques • Identify the principles, perspectives and techniques underlying • Select risk management software tools a structured approach to assessing and managing risk • Take and pass the M_o_R Practitioner exam • Identify and control exposure to different types of risk, including Strategic, Programme, Project and Operational Both M_o_R courses are run in partnership with AFA, an APMG • Take and pass the M_o_R Foundation exam Accredited Training Organisation (ATO) for M_o_R. #2058 / 3 Days #2059 / 2 Days 2.1 CEUs / 21 PDUs / 21 PD Hours / 21 CDUs 1.4 CEUs / 14 PDUs / 14 PD Hours / 14 CDUs Portfolio, Programme and Project Offices (P3O®) P3O® Foundation / P3O® Practitioner P3O Foundation P3O Practitioner P3O is the latest best practice guidance from the UK’s Office of Prerequisites Government Commerce (OGC). The two P3O courses on this page Completion of P3O Foundation course and a passing mark of 60% explore the P3O model, which provides a decision enabling/ or higher on the P3O Foundation exam delivery support structure for all change within an organisation. Course Level Prerequisites Advanced A basic understanding of project, programme and portfolio management is helpful. Who Should Attend Portfolio, programme or project office staff or those aspiring to Course Level manage or direct the capability of a support office. Intermediate ® What You Will Learn Who Should Attend You will learn how to: Anyone in a portfolio, programme or project office role • Tailor the P3O models within a work environment • Apply P3O tools and techniques at the Practitioner level What You Will Learn #2065 / 2 Days • Take and pass the Practitioner exam 1.4 CEUs / 14 PDUs / 14 PD Hours / 14 CDUs You will learn how to: Price: USD 1295 • Identify why, when and how to use P3O models 1595 IIL/University Price: USD Both P3O courses are run in partnership with AFA, an APMG • Describe the value P3Os bring to the organisation, including a Accredited Training Organisation (ATO) for P3O. business case, funding models and performance measures • Take and pass the Foundation exam #2055 / 3 Days #2065 / 2 Days 2.1 CEUs / 21 PDUs / 21 PD Hours / 21 CDUs ® 1.4 CEUs / 14 PDUs / 14 PD Hours / 14 CDUs ®62 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. M_o_R® and P3O® are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
  • 63. www.iil.comMicrosoft® Project Certifications IIL is a Microsoft Partner with a Microsoft Gold Project and Portfolio Management competency, and we are dedicated to providing individuals, teams and companies with the training they need to successfully manage projects and programs using the Microsoft Project and Project Server solutions. We keep our courseware aligned with the needs of the advancing project manager, as well as those of progressive organizations looking to be competitive in the global marketplace by increasing their project management maturity level and capabilities.IIL and Microsoft: a Rich HistoryBeginning in 1998, IIL has been offering “Belt” certification for Microsoft Project. Since that time, we have certified almost 7,000practitioners. Beginning with the 2007 version of Project and Project Server, IIL helped Microsoft develop its own certificationprogram, which consists of three credential exams. In addition, Microsoft selected IIL to develop the Microsoft Official Curriculum(MOC) for this new certification.IIL’s Project Belt CoursesIIL’s Project Belt courses prepare project managers for Microsoft Official Certification(s), as well as industry-recognized IIL Project Beltcertifications. Our series of Belt courses is progressive, with successful completion of one Belt course (or the equivalent) being aprerequisite to enrollment in the next level.• Project White Belt® earns you IIL’s White Belt Certification and complements Project Orange Belt® in preparing you for the Microsoft Certified Technology Specialist (MCTS) credential. This course is targeted to individuals relatively new to scheduling.• Project Orange Belt is a bit more advanced, equipping you with the knowledge and skills to build, maintain and control well- formed project plans. The Orange Belt course earns you IIL’s Orange Belt Certification and fully prepares you for the MCTS exam.• Project Blue Belt® teaches you how to initiate, plan, execute, monitor and control enterprise projects using the Project Server Enterprise tool, earning you IIL’s Blue Belt Certification.• Project Black Belt® addresses the management of complex projects using Project Server and Project Professional. This course earns you IIL’s Black Belt Certification.Microsoft Project and Project Server 2010IIL’s Project 2010 courseware focuses on best practices gathered from thousands of customers and trainers around the world.In addition to Project White Belt® 2010: Getting Started with Microsoft® Project 2010, IIL offers Project Orange Belt 2010: ManagingProjects with Microsoft® Project 2010, Fast-Track Project Orange Belt® 2010: On-Demand Prep for the MCTS Exam and Project BlueBelt 2010: Managing Projects with Microsoft® Project Server 2010.Microsoft ExcelTwo Excel® courses - Microsoft Excel in Depth and Microsoft Excel Visual Basic® for Applications - will help youdeepen your understanding of the intricacies and capabilities of Excel. Leverage the power of our wholly-owned network of IIL companies, strategically located all over the world. We have deep experience working in different languages, cultures, countries and industries and are proud to be the training solution partner of choice for many top global companies. Find out what we can do together! Contact your local IIL company (listed on the back cover of the catalogue) or email us at learning@iil.com. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.Microsoft®, Excel® and Visual Basic® are registered trademarks of Microsoft Corporation in the United States and other countries. Project White Belt®, Project Orange Belt®, Project Blue Belt® and Project Black Belt® are registered trademarks of International Institute for 63Learning, Inc.
  • 64. Microsoft® Project Certifications Project White Belt® 2010 Getting Started with Microsoft® Project 2010 This workshop serves as an introduction to • Apply individual and global formats to views Entering and Assigning Resources scheduling using Microsoft Project. It is suitable and charts • Resource planning for anyone with a need to use scheduling • Create a summary or executive timeline • Creating a list of available resources software such as team members, planners, • Prepare the schedule for printing, reporting • Techniques for assigning resources project leaders, project managers or other and sharing through other file formats • Displaying task costs scheduling practitioners. • Hands-on exercise Course Overview This workshop is kept up to date with the Formatting Gantt Chart View framework of knowledge outlined by the Getting Started • Single and global text formatting Project Management Institute’s (PMI®’s) • Introductions • Single and global Gantt bar formatting Practice Standard for Scheduling and A Guide • Course structure • Working with Gantt chart styles to the Project Management Body of Knowledge • Course goals and objectives • Adding drawings/objects to the chart area (PMBOK® Guide). • Hands-on exercise Scheduling Concepts This course will be led by an IIL certified • Project management concepts Communicating Information instructor who will outline the benefits of the • Scheduling concepts • Creating a basic timeline view software, provide tips on using various features • The Critical Path method • Rich data exchange and common shortcuts, recommend guide- • Printing views lines and discuss the application of scheduling Navigating the User Interface and Views • Creating basic reports concepts to manage project work. Participant • Working with the ribbon • Creating Excel, PDF and XPS Files materials include a comprehensive workbook • Working with the quick access toolbar • Hands-on exercise with screen captures of various software fea- • Setting general and display options tures for ease of reference after class. • Gantt chart view Course Summary and Next Steps • Calendar view • White Belt certification Prerequisites • Network diagram view - Exam structure There are no prerequisites for this course • Getting help - Registering for the exam • Hands-on exercise - Taking the exam Course Level - Certification award Basic Setting up a New Schedule • Recap of learning objectives • Creating new schedules Who Should Attend - From existing files • Anyone new to Microsoft Project - From a template This course is also available for Microsoft Office • Individuals who would like to learn more - From a SharePoint task list Project 2007 and 2003. about the scheduling process using - From an Excel workbook Microsoft Project • Providing the schedule start date • Individuals on a project management career • Working with the standard calendar Note: Courses in Microsoft Project also qualify as required path who need to sharpen their skills in • Hands-on exercise education hours for the PMI-SP® (Scheduling Professional) scheduling certification (course information on page 45). Contact your • Excel® and SharePoint® users Entering, Modifying and Outlining Task Data education consultant or local IIL company for more information. • Entering and correcting task activities What You Will Learn • Entering an unscheduled task You’ll learn to: • Techniques for entering estimates Also available in a 7-hour self-paced format. • Define key scheduling concepts and terms • Organizing tasks #PS301 CEU Credits: 0.7/ PDU Credits: 7 • Effectively navigate the user interface and • Outlining tasks interpret common views • Adding supplemental text • Configure essential elements of a new • Hands-on exercise schedule • Enter and modify a task list Creating Dependencies by Setting Links • Record unplanned or partially planned • Dynamic schedules and dependencies activities • Methods for linking tasks • Set dependencies between tasks • Switching the scheduling mode • Create a resource list and generate • Hands-on exercise assignments Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8955 / Four 3-hour sessions #8288 / 2 Days #PA8955 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2/ PDU Credits: 1264 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. Microsoft®, Excel® and SharePoint® are registered trademarks of Microsoft Corporation in the United States and other countries. Project White Belt® is a registered trademark of International Institute for Learning, Inc. PMBOK® is a registered mark of the Project Management Institute, Inc.
  • 65. Project Orange Belt® 2007 Microsoft® Project Certifications Managing Projects with Microsoft® Office Project 2007This course provides participants with the How to Create and Set Up Projects • Formatting screen elementsknowledge and skills to build, maintain and • Creating and saving projects • Creating and modifying templates,control well-formed project plans as well as • Defining properties and options calendars, fields, tables, formulas, filters,preparing them for the Microsoft Certified • Creating and organizing the task list groups and custom viewsTechnology Specialist (MCTS) exam. • Importing data • Modifying and applying calendars How to Manage Multiple ProjectsPrerequisites • Setting scheduling options • Introducing management of multipleA familiarity with key project management • Entering task estimates projectsconcepts and terminology is recommended, • Using a Program Evaluation and Review • Creating consolidated views and masteras well as basic Windows navigation skills and Technique (PERT) Analysis to estimate task projectsprior experience managing projects using durations • Creating links between projectsMicrosoft Project. • Linking and unlinking tasks • Calculating single or multiple critical paths • Adding lag or lead time • Saving and opening multiple projectsCourse Level • Creating and modifying deadlines, • Sharing resources and analyzing resourceIntermediate constraints and task calendars utilization across multiple projects • Identifying critical tasksWho Should Attend • Working with task driversThis course is intended for both novice and To attend this course, you will need to bring a laptop withexperienced project managers and schedulers, How to Work With Resources and Project Microsoft Office Project 2007 Standard or Professional edition withor any user of Project 2007 stand-alone desktop Budgets the latest service packs. You may obtain a trial version of this soft-features (this course excludes Project Server • Introducing resources, assignments and ware from Microsoft. You will also need a CD-ROM drive and thefeatures). Participants may be involved in or budgeting power supply for your laptop.responsible for scheduling, estimating, coordi- • Adding resources to the resource sheetnating, controlling, budgeting and staffing of • Creating and modifying resourceprojects and supporting other users of Project assignments2007. • Entering project budgetsWhat You Will Learn Understanding Task Types and the Schedule Project Orange Belt® 2007You’ll learn how to: Formula• Create a well-formed project schedule • Introducing task types and the schedule• Assign resources to tasks formula Managing Projects with Microsoft Office Project• Understand task types and the schedule • Changing variables and predicting behavior 2007 formula • Applying task types to produce predictable• Analyze resource utilization behavior Prepares you for the Microsoft Office Project• Track progress 2007 MCTS certification exam• Customize and format Project 2007 views How to Analyze Resource Utilization and• Create project reports and analyze project, Track Project Progress resource and task data • Introducing resource utilization concepts• Manage multiple projects • Viewing resource assignments, allocation and utilizationCourse Overview • Managing resource availability • Optimizing and leveling resource Project Orange Belt 2010 is also available.Getting Started assignments• Introductions • Working with baselines• Course structure • Entering duration, work and cost updates• Course goals and objectives • Discovering variances • Troubleshooting and getting back on trackHow to Enter Data into Project 2007• Understanding the nature of projects How to Create, Customize and Format• Understanding Project 2007 file types Reports• Navigating the Project 2007 interface • Selecting, editing and creating basic reports• Getting help and guidance • Configuring print and page setup options• Configuring options • Setting options to correct printing issues • Exporting reporting data • Creating and modifying visual reports Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8960 / Six 3-hour sessions #4960 / 3 Days #PA8960 / Six 3-hour sessions CEU Credits: 1.8 / PDU Credits: 18 CEU Credits: 2.1 / PDU Credits: 21 CEU Credits: 1.8 / PDU Credits: 18 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 65 Microsoft® is a registered trademark of Microsoft Corporation in the United States and other countries. Project Orange Belt® is a registered trademark of International Institute for Learning, Inc.
  • 66. Project Blue Belt® 2007Microsoft® Project Certifications Managing Projects with Microsoft® Office Project Server 2007 This course provides participants with the • Monitor and control projects through • Linking planning documents and using the knowledge and skills to initiate, plan, execute, processes and baselines team discussion feature monitor and control enterprise projects by • Monitor and control projects by tracking using the Microsoft Office Project Server 2007 task and project progress How to Execute Projects and Manage enterprise tool. This is the second course • Monitor and control projects through Processes, Resources and Deliverables in the Microsoft Office Project 2007 Official measuring project performance and • Understanding executing processes Curriculum series and covers the Microsoft reporting progress • Managing resources and deliverables Enterprise Project Management (EPM) Solution. • Close projects • Working with timesheets It also prepares participants for Microsoft’s • Reporting administrative time Server 2007 MCTS exam. Course Overview • Configuring personal settings Prerequisites Getting Started With Project 2007 and Project Understanding Monitoring and Controlling • Project Orange Belt® course is required Server 2007 • Working with the baselines before taking Project Blue Belt; however, • Describing the Enterprise Project • Working with task progress and updates in participants may skip this if they can Management context Project Web Access demonstrate successful completion of the • Discovering Project Server 2007 • Working with task progress using Project equivalent Microsoft certification exam. • Differentiating the users of Project Server 2007 • Experience using Project 2007 to create 2007 • Tracking and viewing task information using project schedules • Working with Project Professional 2007 and Outlook® 2007 • Experience with the Microsoft Windows XP® Project Server 2007 or Windows Vista™ operating system Measuring Performance and Reporting • Experience with Excel® How to Initiate Projects Progress • Familiarity with key PM concepts and • Understanding initiating processes • Understanding status reports terminology in A Guide to the Project • Differentiating the initiating processes in • Reviewing performance metrics and Management Body of Knowledge (PMBOK® Project Professional 2007 and Project Web progress reports Guide) Access • Working with the baselines • Managing initiating processes by using Course Level Project Web Access How to Close Projects in the Enterprise Intermediate/Advanced • Managing documents in Project Web Access • Understanding the closing process Who Should Attend How to Plan Projects Summary This course is intended for experienced project • Understanding the project management • What did we learn, and how can we managers and schedulers. These individuals plan implement this in our work environments? are capable of managing projects in the Project • Differentiating the Project Server 2007 client 2007 EPM environment, including project and software non-project efforts, risks, issues, documents, • Developing components of the scope task progress and timesheets. These individuals management and schedule management should be familiar with key project manage- plans Project Blue Belt® 2007 ment concepts and terminology found in • Working with deliverables the PMBOK Guide and should have advanced knowledge and capabilities with Project 2007. Understanding the Staffing Management Managing Projects with Microsoft Office Project Plan Server 2007 What You Will Learn • Building a project team You’ll learn how to: • Analyzing and managing resource Prepares you for the Microsoft Office Project • Initiate projects availability Server 2007 MCTS certification exam • Understand the project planning processes • Understanding resource assignments • Plan projects through scope, schedule and • Resolving resource overallocation with staffing management plans enterprise resources • Plan resource assignments • Plan projects through cost, risk and other How to Develop Cost, Risk and Other planning documents Planning Documents • Execute projects through processes, • Developing components of the cost Project Blue Belt 2010 is also available. resources and deliverables management plan • Execute projects by managing timesheets • Developing components of the risk and personal settings management plan Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8970 / Six 3-hour sessions #4970 / 3 Days #PA8970 / Six 3-hour sessions CEU Credits: 1.8 / PDU Credits: 18 CEU Credits: 2.1 / PDU Credits: 21 CEU Credits: 1.8 / PDU Credits: 1866 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. Microsoft®, Windows XP®, Excel®, Outlook® and VistaTM are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Project Blue Belt® and Project Orange Belt® are registered trademarks of International Institute for Learning, Inc. PMBOK® is a registered mark of the Project Management Institute, Inc.
  • 67. Project Black Belt® 2007 Microsoft® Project Certifications Managing Projects and Programs with Microsoft® Office Project Server 2007This course will address managing complex • Perform Earned Value Management (EVM)projects and programs using Project Server • Report and analyze the program data How to Perform Earned Value Management2007 and Project Professional 2007. It requires • Manage project workspaces for programs • Applying EVMpractitioners to apply project management and the queue • Using EVM in Microsoft Project 2007methodology and experience to the • Close the program and refine the • Creating and modifying views and reportsmanagement of projects and program environment for EVM analysisschedules in a Microsoft Office EnterpriseProject Management (EPM) 2007 environment. Course Overview Understanding, Reporting and Analyzing Program DataPrerequisites How to Manage Enterprise Projects, • Customizing the enterprise fields and viewsA solid understanding of key project Programs and Portfolios to track a programmanagement concepts and terminology • Managing projects, programs and portfolios • Proposing changes to the look and feel of aas found in PMI®’s A Guide to the Project in an enterprise programManagement Body of Knowledge (PMBOK® • Understanding program management • Working with an Online AnalyticalGuide) is recommended. Extensive hands-on standards and terminology Processing (OLAP) Cube and a data analysisexperience is also recommended in both • Understanding the EPM solution viewProject Professional 2007 and Project Web • Navigating the EPM solution interfaces • Generating and modifying data analysisAccess 2007. views Understanding Program Management • Configuring a workspace for a project in aProject Orange Belt® and Project Blue Belt® • Program management in the organization programcourses are required before taking Black Belt. • Defining the policies and procedures of • Managing the queueHowever, participants may skip these prerequi- program managementsite courses if they can demonstrate successful • Program life cycle process and phases How to Close the Program and Refine thecompletion of the equivalent Microsoft Environmentcertification exam(s). Defining and Creating the Enterprise • Closing and archiving a program Environment • Refining an enterprise environmentCourse Level • Reviewing the default settings of Project • Making changes to an EPM environmentIntermediate/Advanced Server 2007 • Implementing changes in an enterprise SummaryWho Should Attend environment • What did we learn, and how can weThis course is intended for project managers, • Working with and setting up a program implement this in our work environments?program managers, members of the Project • Customizing permissions and enterpriseManagement Office as well as those custom fieldsparticipating in the deployment of an EPMsolution who are responsible for managing, How to Plan the Programanalyzing and reporting on projects and • Developing a detailed plan of the programprograms in the Microsoft Office EPM • Establishing project interdependencies in aenvironment. Course participants should be programable to recommend Office EPM environment • Finalizing the program plan Project Black Belt® 2007configurations to create solutions for business • Adding and deleting a project and resettingproblems. the baseline • Proposing and implementing updates to Managing Projects and Programs with MicrosoftWhat You Will Learn improve the planning process Office Project Server 2007You’ll learn how to:• Manage enterprise projects, programs and How to Manage Enterprise Resources Prepares you for the Microsoft Office Project Server portfolios • Updating the enterprise resource pool and 2007 MCITP certification exam• Work with the Microsoft EPM Solution replacing resources• Define a standardized methodology for • Refining the program plan by identifying program management critical resources• Define and create the enterprise • Managing and configuring timesheets and environment task progress• Set up the program • Proposing improvements to timesheet and• Plan the program task progress configurations• Manage the program resources • Reporting time and managing timesheets• Track timesheets and task progress and task progress Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8980 / Eight 3-hour sessions #4980 / 4 Days #PA8980 / Eight 3-hour sessions CEU Credits: 2.4 / PDU Credits: 24 CEU Credits: 2.8 / PDU Credits: 28 CEU Credits: 2.4 / PDU Credits: 24 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 67 Microsoft® is a registered trademark of Microsoft Corporation in the United States and other countries. Project Black Belt®, Project Blue Belt® and Project Orange Belt® are registered trademarks of International Institute for Learning, Inc. PMBOK® is a registered mark of the Project Management Institute, Inc.
  • 68. Microsoft® EPM Role-based Courses Microsoft® Project Certifications Organization-Specific Support for the Deployment of Microsoft® Office Project Server 2007 Microsoft EPM 2007 for Project Managers Microsoft EPM 2007 for Team Members Microsoft EPM 2007 for Resource Managers Prerequisites Prerequisites Prerequisites Some experience managing projects using There are no prerequisites for this course. A good understanding of project and resource Microsoft Project is recommended. management is recommended, as well as prior Course Level experience managing projects using Microsoft Course Level Basic Project. Intermediate Who Should Attend Course Level Who Should Attend Project team members who need to report Intermediate Project managers who are planning to hours spent on project and non-project use Project Professional and Project Web work to a resource manager and progress Who Should Attend Access in a Microsoft Enterprise Project made towards completing assigned tasks Resource managers who are planning to use Management (EPM) environment. to project managers by using Project Web Microsoft Project and Project Web Access in a Access. Microsoft EPM environment. Performance Focus This two-day course offers PMs the informa- Performance Focus Performance Focus tion they need to effectively manage projects This half-day course is designed to intro- This half-day course covers the necessary ele- in Microsoft Project Server. Participants will duce the Enterprise Project Management ments for effective resource management in become familiar with Project Web Access (EPM) solution to project team members both Project Web Access and Microsoft Project. and its collaborative features for managing and demonstrate how to directly interact Participants learn how to create and maintain project documents, risks and issues and for with Project Web Access. Attendees will resources and assign them to projects, receive receiving task updates from resources. configure personal settings and use Project timesheets submitted by team members and Web Access to report hours worked by using approve project and administrative time. This What You Will Learn timesheets and report task progress by using course explores the resource capacity model You will learn how to: task updates. and uses data analysis views to analyze resource • Discuss how the key roles within Project allocation and recommend changes to enter- Server 2007 fit in the EPM workflow What You Will Learn prise resources. • Create a schedule connected to Project You will learn how to: Server 2007 and assign resources from the • Understand the architecture and What You Will Learn Enterprise Resource Pool benefits of Microsoft’s EPM Solution and You will learn how to: • Create master project schedules and set how the team member role fits in the • Describe the different types of resources and cross-project links to manage programs organizational workflow their main attributes: work, material, local, • Collaborate with and manage project • Navigate through the Project Web Access cost, enterprise generic and enterprise actual team members on the list of tasks and user interface resources assignments for each project • Quickly respond to changes from the • Set up and maintain resources using the • Utilize Project Web Access to configure resource manager or project manager Enterprise Resource Pool* desired project views and to manage through personal alerts and reminders • View and modify resources using the alerts, reminders and published jobs • Incorporate non-project work efforts with Resource Center in Project Web Access • Collaborate with resource managers to project tasks such that all commitments • Understand the resource capacity model and maximize resource effectiveness are visible in Project Web Access or how to optimize resource ROI • Enter project ideas using proposals and Outlook® • Collaborate with project managers to build create activity and resource plans for • Provide the project manager with teams on projects using Team Builder and potential future projects an accurate update on the status of Project Web Access • Simplify the team-building process by assignments using task updates and • Understand matching resources with skills using the Resource Substitution Wizard textual status reports and the request/demand attribute • Receive task updates and publish progress • Provide the resource manager with an • Analyze resource assignments and availability updates to the schedule accurate update on the hours worked using the Resource Center • Manage the project workspace and on project tasks and administrative tasks • Utilize generic resource assignments in future collaborate with others using documents, through timesheets or Outlook time periods to predict resource needs risks and issues • Adjust the timesheet view in Microsoft • Receive and approve timesheets and • Understand the dashboard views, Project Web Access respond to administrative time requests portfolio views and data analysis views • Use data analysis views to report on resource • Conduct real-time manipulation of data allocation and resource trends analysis views including configuration in *This feature may be limited to the Project Excel® Server administrator. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. Contact your local IIL company for details Contact your local IIL company for details Contact your local IIL company for details68 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. Microsoft®, Excel® and Outlook® are registered trademarks of Microsoft Corporation in the United States and other countries.
  • 69. Microsoft® Excel in Depth Microsoft® Project CertificationsBecoming Proficient in the Details of Excel®This practical course gives participants a solid Excel Overview Array formulasbackground in the features of Excel, as well as • Excel Functions – VLOOKUP, IF, INDEX, • Learn how to use the most powerfula deeper understanding of the best ways to MATCH, CHOOSE, SUMIF, SUMIFS, formulas in Exceluse Excel. SUMPRODUCT, DATE, so many more • How to combine many formulas into one • Using Named ranges, Data Validation, compact array-formulaThis is not a beginner’s course in Excel. Sorting, Filtering • Learn the real power of these formulas andParticipants will learn some advanced features • Learn the Name manager why regular formulas can’t do the jobsuch as Pivot Tables, Charting, Tables, Sorting, • Learn the difference between local and • Using built-in array formulas, like TREND orFiltering, Functions and more. global names TRANSPOSE • Ensure correct access to linked workbooksThe goal of this course is to give participants • Ensure data accuracy Summarya deeper understanding of the intricacies of • Learn how to use cascading data validation What did we learn, and how can we implementExcel and a new ability to use it efficiently to (for example, once a user chooses “cars”, this in our work environments?produce the solutions they’re seeking. another cell allows only Ford, Toyota, etc.) • Sorting by more than 3 fieldsPrerequisites • Filtering by font, pattern or valueA solid working knowledge of Excel and a • See your data based on things like dates indesire to become more knowledgeable about the third quarter, or fields where quantity xits features and benefits price is greater than some fixed valueCourse Level Conditional Formatting and Data FormattingIntermediate/ Advanced • Make relevant data stand out • Isolate highs and lowsWho Should Attend • Make error cells invisibleThis course is for anyone with a basic working • Learn about Data bars and Icon setsknowledge of Excel who wishes to enhancetheir understanding of the myriad features of Color ScalesExcel and when to use them. • Highlight differences between worksheets • Learn all the codes in the Format/NumberWhat You Will Learn list, like (#,##0.00_);(#,##0.00)You’ll learn how to: • Using cell styles• Use functions like IF, AVERAGE, SUMIF, • Learn all about alignment, protection, SUMIFS, SUMPRODUCT, INDEX, MATCH, borders, colors and more CHOOSE, DATE and many more• Create meaningful charts Pivot Tables• Use Pivot Tables • How to summarize large amounts of data• Use Conditional Formatting and Data with a few clicks Validation • Learn various ways of presenting the data• Take advantage of using Named ranges, do • Pivot table tools sorting, filtering, tables • How to customize and format a pivot table to suit your needsCourse Overview • How to group data • Using the various options to present yourGetting Started data• Introductions• Course structure Charts• Course goals and objectives • Learn how to create a chart with one keystroke! • The 11 types of built-in charts • How to customize the charts to make the information tell the right story • Using the design, layout and formatting available to charts in Excel • Embedded charts versus chart sheets • How to modify all the pieces of a chart Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8858 / Four 3-hour sessions Contact your local IIL company for details #PA8858 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.2 / PDU Credits: 12 Price: USD 850www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 69Microsoft® and Excel® are registered trademarks of Microsoft Corporation in the United States and other countries.
  • 70. Microsoft® Project Certifications Microsoft® Excel Visual Basic for Applications (VBA) Mastering Automation - Making Things Happen Fast! This practical course provides a solid back- • Get information to/from a workbook ground in the capabilities and usage of Visual - How to design a User Form Basic® for Applications (VBA) programming. - When to use it, when not It explores macro recording, editing, writing - How to get information to/from a macros from scratch, making User Forms and User Form creating user-defined functions. - Learn the various controls on a User Form (button, checkbox, textbox, etc.) The goal of this course is to provide access to - Using Input boxes and getting messages the programming environment of Excel® and to a user enable participants to make macros that are • Make repetitive tasks happen without always available to make their usage of Excel errors and quickly: for example, updating a easier. monthly report using new data • Create your own set of personal utilities Prerequisites which are available to you in every A solid working knowledge of Excel, and a workbook desire to get more deeply into the • Create your own functions in addition to programming language built in to Excel - Excel’s wide set, like a weighted average Visual Basic for Applications. function • Debugging Course Level • Prevent a workbook from being saved or Intermediate/ Advanced printed unless all required fields are filled in Who Should Attend Summary This course is for anyone with a solid working • What did we learn, and how can we knowledge of Excel. implement this in our work environments? What You Will Learn You’ll learn how to: • Record macros • Edit macros • Debug macros • Create and use User Forms • Create user-defined functions • Explore Event-driven macros (macros which run when some event occurs, like printing or saving or using a right-mouse click) Course Overview Getting Started • Introductions • Course structure • Course goals and objectives Macros and User Forms • Record, edit and maintain your macros • Learn what can and cannot be recorded • A quick look at syntax • A discussion of functions and User Forms Course Outline • Record macros • Examine and learn about the VBE (Visual Basic Environment) - the place where macros are stored Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8857 / Two 3-hour sessions Contact your local IIL company for details #PA8857 / Two 3-hour sessions CEU Credits: 0.6 / PDU Credits: 6 CEU Credits: 0.6 / PDU Credits: 670 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. Microsoft®, Excel® and Visual Basic® are registered trademarks of Microsoft Corporation in the United States and other countries.
  • 71. www.iil.comLeadership and Interpersonal Skills Project managers are routinely charged with leading challenging and complex projects. Over the course of a project life cycle, they have to deal with a wide range of people - including sponsors, team members, clients, suppliers and internal department heads - who often have conflicting goals and competing priorities. They may also be located in different countries and speak different languages. Today’s project managers must have the leadership and interpersonal skills necessary to work in a culturally sensitive way with a variety of people and personalities. IIL’s Leadership and Interpersonal Skills curriculum prepares you to handle even the most demanding project and personnel situations. An Integrated Skill Set The world in which project managers work today is very different than it was a decade - or even a few years - ago. Emerging technology has quickened the pace of communication and condensed the global working environment. Team meetings may be face-to-face or virtual, and it is critical for project managers to appreciate diversity and understand the challenges of working across cultures, time zones and geographies. Technical expertise alone is no longer enough to effectively manage projects and programs. Communication, negotiation and conflict resolution skills are as necessary as planning, scheduling and analysis. The best leaders are those who possess Emotional Intelligence and have the ability to ask the right questions, consult with their team members and listen. In addition, Project managers need to use the left (sequential, logical and analytical) and right (creative, intuitive, holistic) hemispheres of their brains the way they use their left and right legs to walk. Leadership and Interpersonal Skills Curriculum The courses in this section of the catalogue are highly interactive and focus on guiding you to develop your own personal leadership style and potential. They also help you maximize your competence and comfort level in the interpersonal arena. Advancing your leadership skills in both traditional and virtual settings will not only improve your team’s performance - it will increase stakeholder engagement and commitment. Leadership Skills for Project Managers is a great intro- ductory course, while Managing and Leading Projects Across Organizational Boundaries is targeted to leaders with a bit more experience. If you work with teams across geographical boundaries, take a look at Leading Cross-Cultural Virtual Teams, or learn how to increase engagement and empower your team in Leadership and The Power of Ac- knowledgment®. Other courses in this section will enhance your ability to motivate and inspire those around you; strengthen your abil- ity to deal with negativity, resistance and conflict; and maximize your ability to influence, facilitate, mentor, network and coach. They will also help you communicate the right information to the right people at the right time, using the most effective channels. Leverage the power of our wholly-owned network of IIL companies, strategically located all over the world. We have deep experience working in different languages, cultures, countries and industries and are proud to be the training solution partner of choice for many top global companies. Find out what we can do together! Contact your local IIL company (listed on the back cover of the catalogue) or email us at learning@iil.com. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.“The Power of Acknowledgment®” is a registered trademark and “Leadership Acknowledgment Self-Assessment™” is a trademark of International Institute for Learning, Inc. 71
  • 72. Leadership and Interpersonal Skills Effective Communication Skills Blending Processes, Tools and Interpersonal Skills Communication is the single most critical Course Overview Impact of Infrastructure on Effective success factor in projects. It provides the Communication foundation for defining and managing project Getting Started • Overview of infrastructure-based impacts on objectives and scope, planning project • Introductions communications performance, executing, controlling and • Course structure • Using stakeholder analysis in closing projects. This workshop gives project • Course goals and objectives communications management planning stakeholders at every level the performance • Developing the project communications edge to make their projects successful. Foundational Concepts management plan • Communication: definition and process • Conducting virtual meetings and effectively Prerequisites • Communication: challenges in the project managing documents Basic project management training or environment equivalent experience • An Effective Project Communications (EPC) Practicing Situational Project success model Communications Course Level • Overview of practice environment Basic/Intermediate Impact of Values on Effective • Conducting communications exercises in Communication various situations Who Should Attend • Overview of values-based impacts on • Solution templates Those who lead project teams or work with communication • Situation debriefs managers, peers, customers and/or vendors • Behavioral and thinking styles would benefit from this course. It is particularly • Paradigms and attitudes Summary designed for project managers and members • Responsiveness and Emotional Intelligence • What did we learn, and how can we of a Project Management Office (PMO). implement this in our work environments? Focus on Basic Communication Skills Performance Focus • Overview of basic communication skills This course will use role play, case study- • Basic oral – informal/conversations Incorporate Simulation into this Course based exercises and interactive dialogue to • Basic written – informal/e-mail Want this course delivered onsite to your ensure that we address both practical and • Basic written – formal/professional company or team? Enhance the class experi- situational applications of communication deliverables ence by adding real-world simulation into the concepts, principles and techniques. • Basic written – formal/document mix. Highly interactive and experiential, IIL’s management simulation integrates proven learning theory The goal of this course is to improve project with leading-edge computer technology and performance and project management Focus on Interpersonal Communication Skills game-based simulation techniques to deliver capability by learning effective communication • Overview of interpersonal communication lasting benefits. skills. These include formal communication, skills such as documentation and reporting, and the • Nonverbal skills (body, face, voice) Read more about PM simulation on page 18. interpersonal aspects that are critical to conflict • Listening skills: focusing and filtering resolution and healthy team and individual • Skills for building trust: initiating individual relationships. relationships • Skills for building trust: giving/receiving What You Will Learn feedback You will learn how to: • Gather and distribute the right information Focus on Team Communication Skills to the right people, in the right media and • Overview of interpersonal communication at the right time to keep the project on track skills for successful completion • Building trust with project teams • Address the varying communication • Conducting project business: general needs of project stakeholders and manage meeting skills communication in a time- and cost-effective • Conducting project business: specific project way meeting tips • Create a communication plan and obtain • Meeting major challenges: interacting within buy-in from the project team the virtual environment • Listen in a focused, centered and attentive • Meeting major challenges: respecting fashion diversity Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8816 / Four 3-hour sessions #5016 / 2 Days #PA8816 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1272 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 73. Leadership and Interpersonal SkillsEffective Presentation Skills for Project ManagersCreate and Deliver Outstanding PresentationsFor some people, making a presentation is • Structure a presentation that is focused on Practice Reviewsomething they dread. Just getting through the overall goal and provides the necessary • Feedback and improvementsthe event is all that they are focused on and detail to keep your audience engagedeffectiveness does not even enter their minds. • Give presentations in multiple formats Ensuring Effective DeliveryHowever, with today’s results-oriented, cross- and receive constructive feedback that • Controlling nervousnessfunctional team working environment, the will immediately help to improve your • Reacting to audience signalsability to present information effectively is presentation skills • Handling questionsa “must have” rather than something to be • Use ten effective ways to open a • Maintaining audience rapportsurvived, if success is to be your ultimate goal. presentation • Using the power of your voice • Follow an effective three-step process toThis highly interactive two-day course is close a presentation Using Visual Aidsdesigned to help you minimize obstacles when • Use a technique that builds on the key points • The payoffs and pitfalls of using visual aidscreating and delivering effective presentations, of your message to ensure your audience • Creating effective visualsallowing you to focus on achieving your desired is more likely to respond positively to youroutcomes. During this course you will have delivery Practice/Applying What You’ve Learnedample opportunities to present and learn from • Benefit from tips on delivery, including • Preparationpractical experience. controlling nervousness, handling questions • Delivery and maintaining rapport • FeedbackPrerequisites • Use visual aids to support and not detract or • Opportunity to put into practice theBasic project management training or replace your message program content and receive a video copyequivalent experience Course Overview SummaryCourse Level • What did we learn, and how can weBasic/Intermediate Getting Started implement this in our work environments? • IntroductionsWho Should Attend • Course structureThis program is designed for project managers, • Course goals and objectivesprogram managers, portfolio managers,Business Analysts, functional/line managers and Confronting the Taskanyone else responsible for making business • Understanding the reactions to makingpresentations. presentations • Identifying the barriers and pitfalls ofPerformance Focus presentationsDelivering an effective presentation can mean • “How bad can it be?” – getting in the rightthe difference between business success and frame of mindfailure. Whether you gain the commitment of • Impromptu speakingyour colleagues, boss, team or stakeholders willdirectly impact your ability to be successful in Understanding Your Audienceyour job. Those who can clearly and effectively • Identifying your audience’s needscommunicate information in a compelling and • Understanding communication stylesmeaningful way often achieve their desired • Analyzing the communication styles of yourbusiness and personal goals. Organizations audiencetend to value and reward individuals whose • Practicing with different stylesperformance exhibits these behaviors. Planning/Organizing Your PresentationWhat You Will Learn • Clarifying and developing the goal of yourYou’ll learn how to: presentation• Clearly state the goal of your presentation to • Applying your audience analysis produce the result you desire • Coordinating and ordering your content• Recognize the preferred communication • Checking the language style of your target audience • Structuring the presentation into:• Construct an opening, body and closing - Opening for your presentation that accommodate - Body the preferred communication style of your - Closing audience • Practice presentation Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #5031 / 2 Days CEU Credits: 1.4 / PDU Credits: 14 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 73
  • 74. Leadership and Interpersonal Skills Stakeholder Relationship Skills for Project Managers Improve Your Project Relationships This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. This two-day course is designed to equip you Foundation Concepts Summary to analyze the complexities of major • Successful project teams • What did we learn, and how can we stakeholder relationship categories. You will • Stakeholder relationship skills and project implement this in our work environments? also learn to apply the most appropriate team performance interpersonal relationship skills to different • Traditional approach to managing categories of relationships and align the stakeholder relationships Incorporate Simulation into this Course dynamic needs of stakeholders with a • Dynamic Stakeholder Relationship Model project’s objective throughout the project life Want this course delivered onsite to your cycle. Characterizing Project Stakeholder company or team? Enhance the class experi- Relationships ence by adding real-world simulation into the Prerequisites • Overview of stakeholder descriptions mix. Highly interactive and experiential, IIL’s Basic project management training or • Categories of stakeholder relationships simulation integrates proven learning theory equivalent experience • Stakeholder relationships across the project with leading-edge computer technology and life cycle game-based simulation techniques to deliver Course Level • Relationship-based stakeholder assessments lasting benefits. Basic/Intermediate • Stakeholder relationship skill families Read more about PM simulation on page 18. Who Should Attend Project Advocacy Skills This program is designed for functional/line • Overview of the advocacy family of managers, program managers, project relationship skills managers and anyone else who deals with • Promoting project value various stakeholders on a regular basis. • Cracking business cultures • Negotiating for resources Performance Focus The focus of this course is on developing and Project Leadership Skills refining interpersonal and communication • Overview of the leadership family of skills to help you get the most out of your relationship skills relationships with project stakeholders. • Influencing the project team • Facilitating project team results What You Will Learn • Mentoring and coaching the project team You’ll learn how to: • Practicing leadership skills • Describe the characteristics of project relationships as they apply to specific types Project Rapport Skills of stakeholders across the project life cycle • Overview of the rapport family of • Apply a consistent method and approach to relationship skills the identification of stakeholders • Establishing rapport with clients • Use a relationship-based stakeholder • Enabling change – the preparation and assessment tool to analyze and identify action stages ways to improve relationships in projects • Practicing rapport skills • Apply selected skills from four major families (defined in this course as “advocacy,” Project Harmony Skills “leadership,” “rapport” and “harmony”) to • Overview of the harmony family of improve project relationships relationship skills • Exploring the primary harmony skills Course Overview - Networking - Creative problem solving Getting Started - Balancing to keep project objectives • Introductions • Integrating harmony skills into the project • Course structure manager’s repertoire • Course goals and objectives Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8961 / Four 3-hour sessions #6010 / 2 Days #PA8961 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1274 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® is a registered trademark of International Institute for Learning, Inc.
  • 75. Leadership and Interpersonal SkillsBuilding High-Performance Project TeamsDevelop a Team Poised for SuccessThis course pulls together the most current and Course Overview • Communication strategiespopular theories and writings on this complex • Decision making, authority andtopic and presents an amalgamated view in a Getting Started accountabilityhighly-interactive workshop using an activity- • Introductions • Resourcesbased approach. Students will understand and • Course delivery strategy • Team activitygain the skills required to build and participate • Discussion: participant expectationsin high-performance project teams and will • Team activity – building a bridge Summarypossess the insight to proactively affect change • What did we learn, and how can wewithin their respective organizations. They will Foundational Team Concepts implement this in our work environments?learn how to transform their existing culture • The nature of teamsinto one that promotes high performance. - The definition of a team - Types of teamsPrerequisites - Does the size of the team matter?Basic project management training or • Characteristics of high-performance teamsequivalent experience • Guiding behaviors of high-performance teamsCourse Level • Team activity – characteristics of high-Intermediate performance teams - Purpose and valuesWho Should Attend - EmpowermentThis two-day workshop is designed for: - Relationship and communication• Department heads - Flexibility• Program managers - Optimal performance• Project managers - Recognition and appreciation• Team leaders - MoraleWhat You Will Learn Understanding Team DevelopmentYou will learn how to: • Stages of team development – Model 1• Define a team and describe the optimum • Stages of team development – Model 2 team size for effective performance • Team activity• Describe characteristics and guiding behaviors of high-performance teams Designing a High-Performance Culture• Describe the major elements of each • Corporate cultures development stage in two distinct models - Cultural characteristics• Recognize cultural barriers in achieving high - The cost of culture performance - Designing high-performance cultures• List the attributes of a high-performing - Assessing your culture corporate culture • Corporate leadership• Assess your own corporate culture • Leadership tips• Discuss corporate leadership as a factor in building high-performance project teams Establishing the Attributes of High• Describe the three A’s of selecting team Performance members • Choosing the right people• State three leadership responsibilities • Team effectiveness• Describe leadership responsibilities, styles • Team leadership and roles - Leadership responsibilities• List and describe the eight components of - Leadership styles the team charter model for building high- • The Team Charter model performance teams - Team vision, purpose and values - Team norms - Team member roles - Key responsibility areas and goals Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8805 / Four 3-hour sessions #7005 / 2 Days #PA8805 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 75
  • 76. Leadership and Interpersonal Skills Effective Negotiating Skills for Project Managers The Fast Track to Yes! Become skillful at dealing with unworkable • Applying the basics of a principled Each attendee will receive a differences – situations where there appears negotiation approach complimentary copy of the best- to be no acceptable compromise. This course • Developing and using a negotiation seller Getting to Yes: Negotiating Agreement Without Giving In, by shows you how to work toward agreements checklist Roger Fisher and William Ury. where all parties are pleased with the outcome. Regardless of whether you bring your most Course Overview challenging situations to this workshop or work through the compelling real-life class Getting Started examples, you will enhance your personal and • Introductions professional life with powerful new skills. • Course structure • Course goals and objectives Prerequisites • Establishing personal learning objectives Basic project management training or equivalent experience Negotiation Basics • Understanding the foundational concepts of Course Level negotiation Intermediate/Advanced • Developing an awareness of your own negotiation strategies Who Should Attend • Negotiation phases Among those who can benefit from this course • Common approaches to negotiating are: • Principled negotiating basics • Project managers • Personal negotiating strategies • Program and portfolio managers • Project team members Project Negotiation Simulation • Line managers • Different levels of complexity in negotiations • Specialists • Working within negotiation phases and • Other staff engaged in project negotiations identifying when to move into the next on a regular basis phase • Practice in adapting negotiation strategy to Performance Focus the dynamics of the negotiation The goal of this course is to improve your • Optimizing negotiation skills negotiation skills by helping you to identify • Simulation role play one: negotiating a your own preferred negotiation strategies so project charter that you may adapt this to the progress and • Simulation role play two: negotiating for format of any given negotiation. project resources • Simulation role play three: negotiating for a The course is also designed for you to specific project resource experience typical negotiation situations at certain key points of the life cycle of a project, From Training Course to Practical Application enabling you to develop an awareness of • Reviewing personal learning objectives your effectiveness during negotiations at • Assessing development progress these stages. The majority of time in this • Committing to transfer a minimum of three course is spent on practicing newly-presented new behaviors to work environment negotiation techniques and receiving feedback • Peer exercise: achievements on application for further development and • Personal commitments improvement. Summary What You Will Learn • What did we learn, and how can we You’ll learn how to improve the chance of implement this in our work environments? successful “win-win” negotiation by: • Identifying, formulating and applying effective negotiation strategies • Recognizing each phase of the negotiation process and utilizing tactics and tools to effectively move through each phase Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8906 / Four 3-hour sessions #5000 / 2 Days #PA8906 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1276 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.
  • 77. Leadership and Interpersonal SkillsDecision Making and Problem Solving for Project ManagersAction-oriented Decision Making and Problem SolvingThe overall goal of this course is to build the Course Overview Summaryexperienced project manager’s competency in • What did we learn, and how can wedecision making and problem solving. Getting Started implement this in our work environments?This course will provide the knowledge and • Introductionstools to enhance timely decision making and • Course structureproblem solving skills within the framework of • Course goals and objectivesthe project life cycle. Foundation ConceptsPrerequisites • Identify the impact of indecisionBasic project management training or • Identify key drivers to decision makingequivalent experience • Identify the root causes of indecision • Identify next steps to takeCourse LevelIntermediate/Advanced Decision Making Model • Making an appropriate decision for theWho Should Attend situationThis program is designed for project managers, • How to translate requirements into actionprogram managers, portfolio managers, • How to action a planBusiness Analysts or functional/line managerswho would like to enhance their decision Problem Solving Overviewmaking and problem solving capabilities. • The critical elements of problem solving and different approachesPerformance Focus • How to translate requirements into actionIncisive decision making, strategic questioning, • How to action a plancreative problem solving and solutiondevelopment are some of the main areas of Analyzing the Problemfocus of this course. • Who wins - the Tortoise or the Hare? • Root cause analysisWhat You Will Learn • Prioritizing the root causesUpon completion, you will be able to: • Cause-effect relationships• Reinforce the importance of making a sound decision in a timely manner Solution Development• Apply the concept of separating facts from • Defining components of a solution perceptions • Testing a solution’s viability• Describe a structured problem-solving • Critical elements of an implementation plan approach • Risk mitigation planning• Identify the concepts of root cause analysis • Gaining approval and be able to use some fundamental tools• Develop perceptive questions and describe Sustaining Improvement their importance in solving problems • Impact and elements of effective change • Operational critical parameters • Transition plans Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8962 / Four 3-hour sessions #5930 / 2 Days #PA8962 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 77
  • 78. Leadership and Interpersonal Skills Conflict Resolution for Project Managers Strengthen Your Leadership and Communication Skills This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. The human factor is a major challenge What You Will Learn Disposition Stage in every project. If conflicts and negative You’ll learn how to: • Disposition stage overview behavior are affecting your team’s ability to • Describe the three stages of an enlightened • Solution synergy work cooperatively toward its goal, then this conflict resolution process • Solution roadmap workshop is a must for you! • Explain how selected personal and • Stakeholders’ enlightenment interpersonal leadership theories and • Practicing disposition Successful people must, as Stephen Covey techniques support this process suggests, “be proactive, think win-win, seek first • Identify specific points where project Summary to understand and then to be understood.” This management techniques complement the • What did we learn, and how can we workshop provides you with the day-to-day enlightened process implement this in our work environments? tools to become a highly successful person and • Practice selected techniques to achieve leader. declaration and definition outcomes • Develop and pursue a personal action The goal of this course is to provide participants plan for improving your ability to achieve with the skills to set the context for and disposition outcomes diagnose specific conflict situations; then, to evaluate and implement “enlightened” (win/win) Course Overview solutions. Getting Started Prerequisites • Introductions Basic project management training or • Course structure equivalent experience • Course goals and objectives Course Level Foundation Concepts Intermediate/Advanced • Successful project team relationships • Conflict and project team performance Who Should Attend • Traditional conflict resolution approaches This two-day workshop is designed for project • A more structured approach to conflict and team leaders, executives, supervisors, resolution – Theory of Constraints managers, union leaders, program managers • Enlightened conflict resolution process and anyone else who wants to be more successful in working with others. Declaration Stage • Declaration stage overview Performance Focus • Personal commitment Each participant practices building personal • Common ground mastery in: • Accepted process • Achieving a personal conflict paradigm shift • Practicing declaration • Aligning conflict stakeholders’ expectations • Agreeing on specific paths to conflict Definition Stage resolution • Definition stage overview • Identifying demands versus needs in the • Conflict containment context of a common objective • Exposed barriers • Neutralizing potential resistance and • Potential solutions surfacing assumptions • Practicing definition • Addressing barriers and generating solutions • Agreeing upon a win/win solution • Developing a plan to implement the solution • Harnessing the value from the conflict and celebrating the results. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8902 / Four 3-hour sessions #7008 / 2 Days #PA8902 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1278 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® is a registered trademark of International Institute for Learning, Inc.
  • 79. Leadership and Interpersonal SkillsLeadership Skills for Project ManagersLeading Profitable Business Change in Projects and Programs This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30.Over the past several decades, the focus for • Review and evaluate leadership within Leadership Enablers and Hindrancesboth project and program managers has been the context of project and program • Review the enablers of successful leadershipsimply to manage. In today’s environment, management • Review the hindrances of successfulproject and program managers are increasingly • Explore the key aspects of leadership and leadershipcalled upon to be both effective managers and communication regarding stakeholder • Impact of environmental factors such as risk,leaders. However, management and leadership relationship management culture, colleaguesare two distinctly different areas of expertise.Knowing the difference between management Course Overview Key Underlying Leadership Competencies inand leadership, as well as how and when to the Project and Program Contextsswitch between the two, is more crucial than Getting Started • Business case for effective leadershipever to sustaining profitable business change. • Introductions • List of the key leadership competencies • Course structure • The impact of leadership style on delegationPrerequisites • Course goals and objectives approachesBasic project management training or • Leadership as a form of influencingequivalent experience Foundational Concepts • Team development as a critical leadership • Class exercise – describe leadership and competencyCourse Level management • Detailed reviewIntermediate/Advanced • Leadership and management defined • Conduct exercises on the top five • The real and significant differences competenciesWho Should Attend • Situational leadership application• Project and program managers • Class discussion on leadership within the Key Leadership Skills• Project Management Office personnel participants’ settings • Identify the most important leadership skills• Business stakeholders with various roles in a • The synergistic overlap • Conduct practice exercises for the top five project and/or program • Colin Powell leadership primer • Role play exercise SummaryPerformance Focus • What did we learn, and how can weDeveloping your leadership skills and abilities Proven Leadership Styles implement this in our work environments?in both traditional and virtual settings will • Class discussion:result in improved team performance, as well - What are the primary leadership stylesas increased stakeholder engagement and within your setting?commitment. The focus of this course includes - Why do the styles work and/or notlearning to communicate with and manage work?stakeholders more effectively, raise team • Transactional leadershipmorale and increase clarity around the business • Transformational leadershipvalue contribution of various members of your • Situational role play exercise practicingproject team. transactional and transformational leadershipWhat You Will Learn • Other styles to considerYou’ll learn how to: • Leadership is confusing: evaluate the top• Clearly recognize and describe the ten of the Top 50 Rules of Leadership differences between leadership and management Selecting the Appropriate Leadership Style• Effectively communicate organizational • Class discussion: name and describe various mission, vision, goals and objectives leadership styles. How do you know what• Understand proven rules of leadership and type of leadership is appropriate? know which are appropriate in various real- • Criteria for selecting the right style world situations • Role of self-awareness• Classify, analyze and practice proven types • Situations that match leadership styles and styles of leadership • Class discussion: primary leadership styles in• Identify what leaders really do participants’ settings• Understand and know when to utilize key “L” • Team exercises on applying leadership styles competencies - Results when matched to the situation - Results when not matched to the situation Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8947 / Four 3-hour sessions #5037 / 2 Days #PA8947 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 79
  • 80. Leadership and Interpersonal Skills Leadership and The Power of Acknowledgment® How to Engage, Motivate and Inspire Effective leaders make a difference by finding Performance Focus Employing the Power of Acknowledgment ways to sustain people’s level of commitment • Linking effective leadership and business • Consciousness, courage, choice, and support, especially in the difficult periods sustainability communication, commitment all organizations experience at one time or • Strengthening interpersonal relationships • Overcoming barriers to acknowledgment another. Sustaining momentum is a key • Motivating teams and corporate • The seven principles of acknowledgment leadership domain. stakeholders • The acknowledgment process • Developing personal leadership capabilities Typically people cannot sustain their levels of • Assessing and developing personal Applying the Principles of Acknowledgment commitment to, and engagement in, organi- acknowledgment skills Within the Context of Your Personal zational purpose and goals on their own. This Leadership style non-engagement results in poor performance, What You Will Learn • Case studies limited productivity and an erosion of the This workshop is designed to assist participants • Creating your Power of Acknowledgment bottom line. People need consistent affirmation in accomplishing these objectives: Personal Leadership Action Plan of their value and contribution to the organi- • Understanding the need for • Creating a vision statement for zation in order to know that their efforts are acknowledgment in creating a culture of your organization that incorporates appreciated. This can be accomplished through appreciation within an organization or team acknowledgment into your corporate culture acknowledgment. • Defining “acknowledgment” and understanding its benefits Summary Leaders can tap into the power of personal • Overcoming the barriers to using • What did we learn, and how can we commitment and dedication by acknowledg- acknowledgment implement this in our work environments? ing people in an authentic, heartfelt manner. • Demonstrating the language and subtleties Leaders who model true acknowledgment of authentic and heartfelt acknowledgment behavior will inspire others to do the same and behavior to want to dramatically increase their levels of • Describing the principles of Each participant will receive contribution to the organization. acknowledgment in the context of your a copy of The Power of personal leadership style Acknowledgment by Judith This program is highly interactive and • Describing how to coach teams, managers W. Umlas, as well as a work- includes a Leadership Acknowledgment Self- and other corporate stakeholders in using book. Assessment™, case studies, role play and a per- the Power of Acknowledgment to produce sonal leadership action plan. breakthrough results Prerequisites Course Overview There are no prerequisites for this course Getting Started Course Level • Introductions Testimonials Basic/Intermediate • Course structure • Course goals and objectives “Project managers all over the world... engaged Who Should Attend • The Leadership Acknowledgment Self- with Judy during her presentation and greatly • Senior and mid-level managers who Assessment benefited from the training provided, as want to improve their leadership skills evidenced by the survey results and praise we by using acknowledgment to enhance The Workforce Engagement Sustainability received from attendees .” their interpersonal and communication Challenge capabilities • Employees who are engaged, not engaged - Tresia Eaves, MHR, PMP • New managers who are being prepared for and actively disengaged Chair Emeritus, 2008 - PMI IS SIG higher levels of leadership • The costs of non-engagement • Anyone with hands-on supervisory or • Meeting the engagement sustainability “Many attendees [at the PMI Keystone Chapter managerial experience and responsibility challenge Professional Development Day] including • Anyone with a current or impending role as myself found great benefit in the content an organizational change agent Acknowledgment, Engagement and that was shared and the various exercises we • Anyone who aspires to be a candidate for a Leadership performed. I would strongly recommend you leadership position • Acknowledgment and its benefits plan to have [Judy] speak to your organization • Recognition versus acknowledgment very soon.” • Maslow, Blanchard and Covey: how acknowledgment fits into these models - Myles Miller, CEO and Owner • Leadership and acknowledgment Milo Service Enterprises LLC Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8948 / Two 3-hour sessions #5040 / 1 Day #PA8948 / Two 3-hour sessions CEU Credits: 0.6 / PDU Credits: 6 CEU Credits: 0.7/ PDU Credits: 7 CEU Credits: 0.6 / PDU Credits: 680 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. “The Power of Acknowledgment®” is a registered trademark and “Leadership Acknowledgment Self-Assessment™” is a trademark of International Institute for Learning, Inc.
  • 81. Leadership and Interpersonal SkillsLeading Cross-Cultural Virtual TeamsMeet Project Objectives Through Effective Global Virtual TeamingHigh-performing teams are a must in this world Course Overview • Best practices for conducting virtual teamof intense competition and high expectations. meetingsGlobal virtual teaming has become a necessity Getting Started • Virtual processes and technology – usingas organizations become increasingly • Introductions technology solutions to support effectivedistributed and suppliers and clients actively • Course structure virtual team workengage in joint projects. • Course goals and objectives • Tools and techniques to improve virtual leadership and ways to improve your abilityTeams work across geographical and Foundation Concepts to lead virtual teamsorganizational boundaries to deliver solutions • Basic definitionsand services to global users where distance • Critical success factors for leading cross- The Cross-Cultural, Virtual Team-Friendlyand differences, both geographic and cultural, cultural virtual teams Environmentamplify the effect of issues and factors that are • A road map to success for leading cross- • Defining the cross-cultural, virtual team-relatively straightforward when managing a cultural virtual teams friendly environmentteam of people in the same location. This course • The major steps necessary to enable initialdelivers practical concepts and techniques that Leadership Excellence in any Project success in leading cross-cultural virtual teamsparticipants will start using immediately on their Environment • Creating an environment that respectsglobal projects. • Overview of core leadership skills diversity • Hub of trust • Continuously improving the cross-culturalPrerequisites • Conflict management as lubricant virtual team environmentParticipants should have experience working on • Communication, power, empathy andor managing projects that span cultural and/or transformation Summarygeographical boundaries. • Exercise: Action planning Situational Leadership and Personal Diversity • Recap of course goals and objectivesCourse Level • Ways to improve sensitivity to personalIntermediate/Advanced diversity through deeper levels of listening • Address issues related to differences inWho Should Attend communication stylesThis program is designed for program • Managing the project interaction challengesmanagers, project managers, team leaders and inherent in different learning stylesothers responsible for managing and working • Common sense methods for leveragingon cross-cultural global projects or tasks and affiliation-based diversity clues in projectwith teams that work predominantly in virtual interactionsmode. Different versions of the course can bepresented to participants at different manage- Situational Leadership and Cultural Diversityment levels within an organization. • Overview of cultural (heritage-based) diversityWhat You Will Learn • Applying selected cultural learning to specificYou’ll learn how to: situations using cultural dimensions• Recognize and address the range of issues • Overcoming differences in cultural and pressures that are unique to global, orientations remote and virtual team leadership • Identifying personal strengths and• Effectively address the challenges of working opportunities using a Cultural Orientation across cultures, time zones and countries Framework• Make the most of virtual technologies in order to become a better leader in what Situational Leadership and Virtual Diversity will soon become the normal mode for • Overview of virtual diversity managing in the 21st century • Six centrifugal forces of virtual diversity • Virtual time management – applying selected tools and techniques to improve your abilities to manage time zone issues Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8938 / Four 3-hour sessions #5033 / 2 Days #PA8938/ Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 81
  • 82. Leadership and Interpersonal Skills Managing and Leading Projects Across Organizational Boundaries Achieving Project Success in Complex Environments Through Collaborative Skills This course is also part of the Advanced Project Management Certification: The Kerzner Approach® to Best Practices (APMC®) curriculum. For more information, see page 30. Significant projects today are performed by What You Will Learn Gaining Influence teams of people from multiple organization You’ll learn how to: • Overview of gaining influence units and, often, multiple companies. When • Assess an organizational culture’s challenges • Step 1: Determine influence needs project managers, team leaders or technical and adapt your interpersonal skills and • Step 2: Assess influence assets professionals seek collaborative relationships political acumen to meet them • Step 3: Plan approach across organizational boundaries, they often • Apply basic tools and techniques for building • Step 4: Implement plan encounter a daunting array of challenges. relationships and gaining influence across • Step 5: Manage progress organizational boundaries These challenges must be dealt with effectively • Plan a tailored, systematic approach for Planning and Implementing Your Approach across business, political, team, interpersonal gaining support, resources and collaboration • Overview of Implementation Approach and and personal levels to successfully meet project from individuals in organizations where you Continuous Improvement (IACI) objectives. The goal of this course is to provide have no formal influence • Enhancing Primary MLPAOB skills through: participants with a framework for improving - Identifying and sampling auxiliary MLPAOB project performance by successfully navigat- Course Overview skills ing through the turbulence of organizational - Practicing MLPAOB skills cultures. Getting Started • Self-reflection: developing a personal action • Introductions plan (optional - time permitting) Prerequisites • Course structure Basic project management training or • Course goals and objectives Summary equivalent experience • What did we learn, and how can we Foundation Concepts implement this in our work environments? Course Level • Overview of key course concepts Intermediate/Advanced • Managing and leading: the balance and evolution Incorporate Simulation into this Course Who Should Attend • Managing and leading projects versus Among those who would benefit from this ongoing work Want this course delivered onsite to your course are: • Organizations defined and a project company or team? Enhance the class experi- • Project managers, project component manager’s outlook across the structures ence by adding real-world simulation into the leads or project team members • The Path to Competency in Managing and mix. Highly interactive and experiential, IIL’s • Program and portfolio managers Leading Projects Across Organizational simulation integrates proven learning theory • Anyone who needs to get work done in the Boundaries (MLPAOB) with leading-edge computer technology and context of a complex organizational culture game-based simulation techniques to deliver • Technical managers Organizational Cultures and Behaviors lasting benefits. • Business unit managers • Overview of organizational culture and • Executives behaviors Read more about PM simulation on page 18. • Organizations and change This course is highly relevant to people in • Organizational grassroots changes virtually any industry, function or discipline involved in projects where they must reach Political Acumen across organizational boundaries (i.e., depart- • Overview of role and impact of political ments, functions or business units) for acumen collaboration, resources or support and who • Role of “politics” in organizations have little or no formal authority to do so. • Political behaviors • How to improve your political acumen skills Performance Focus The goal of this course is to equip you with the Building Relationships necessary knowledge, skills and techniques to • Strategies for building relationships help you plan and implement a tailored, • Balance emotion with reason systematic approach for improving your • “Try to understand” interpersonal skills in gaining support, • Inquire, consult and listen resources and collaboration from individuals in • Reliability and building trust organizations where you have little or no formal influence. Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8867/ Four 3-hour sessions #5026 / 2 Days #PA8867/ Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 1282 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. APMC® is a registered trademark of International Institute for Learning, Inc.
  • 83. Leadership and Interpersonal SkillsOrganization and People Change ManagementMoving Beyond Installation to RealizationSelecting the right project through well- Performance Focus Application of OPCM Initiation Processdisciplined portfolio management and Providing the knowledge, tools and • Organizational assessmenteffective project execution using project techniques to manage change more • Stakeholder assessmentmanagement best practices is only part of effectively at the practical application levelthe recipe for success. As companies mature throughout the life cycle of the project. This Planning Processin project management by implementing includes: • Cross-functional impact assessmentProject Management Offices (PMOs), portfolio • Defining the scope and objectives of OPCM • Cultural analysismanagement and developing more certified • Assessing the risks in introducing changes • Organizational change capacity assessmentproject managers, they begin to realize a major required as a result of projects • Resistance assessmentgap in the process: successful implementation • Including necessary steps to plan and • Change management strategyhappens through committed users. manage change throughout the project life development cycle • Sponsor managementRealizing the true business benefits promised • Change communication planningby the business cases of corporate projects What You Will Learn • Training planningis accomplished through the people who You’ll learn how to: • Rollout/Go Live support planningultimately have to buy in, use the new product • Identify where and how OPCM activities • OPCM cost planningor process and make it produce the desired should be integrated within the full projectresults. This can only be measured after the life cycle Executing Processproject is completed and integrated into a • Explain key change management principles • Communication executioncompany’s operations – in other words, during and their application to the discipline of • Trainingits life cycle. project management • OPCM audit • Recognize human responses to change andThe degree of success in realizing these how to mitigate their impact Monitoring and Controlling Processbenefits depends on how effective the • Demonstrate capacity assessment using • Training controlproject was in paving the way for the the Duration, Integrity, Commitment, • Sponsor controlusers to adopt and use the product. In this Effort (DICE) analysis model, including • OPCM communication controlworkshop, we examine a comprehensive interpretation of results and required nextprocess for Organization and People Change steps Closing ProcessManagement (OPCM) and how it integrates • Explain how to identify and build OPCM • Remedial traininginto the five project management process activities into the project Work Breakdown • OPCM effectiveness surveygroups. Structure (WBS) in the planning phase • Final communication • Articulate project manager rolePrerequisites requirements regarding OPCM Action PlanningA good working knowledge of project • Describe the two minimum communication • Leveraging your investment in OPCMmanagement, as well as some experience messages required in all change • Leading and managing OPCMmanaging projects management endeavors • Transitioning measurement responsibilities • Identify and neutralize typical barriers to to the functional groupsCourse Level effective change implementationIntermediate/Advanced Summary Course Overview • What did we learn, and how can weWho Should Attend implement this in our work environments?This program is designed for project, product Getting Startedand program managers; project leaders and • Introductionsadministrators; team leaders and members; • Course structurefield staff members; project, design, industrial • Course goals and objectivesand manufacturing engineers; operations,sales and functional managers; systems Change Management Fundamentalsanalysts; software and system developers; • Change – bridging the gaphuman resource executives; information • Two models – static or adaptivetechnology professionals; research and • Emotional responses to changedevelopment managers; marketing • Impact of OPCM on emotional responsesdirectors; project support staff; or others • The human factorinvolved directly or indirectly with projects for • Language for changevirtually any industry. • Resilience – the antidote for change Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information. VIRTUAL CLASSROOM: Dynamic and fully TRADITIONAL CLASSROOM: Engage with our ON-DEMAND LEARNING: Set your own pace interactive, a live, online version of this course is instructors and a diverse group of peers in a with a recorded online version of this course led by an instructor and conducted in real time. Traditional Classroom version of this course. and log on when and where you learn best. #8941 / Four 3-hour sessions #4041 / 2 Days #PA8941 / Four 3-hour sessions CEU Credits: 1.2 / PDU Credits: 12 CEU Credits: 1.4 / PDU Credits: 14 CEU Credits: 1.2 / PDU Credits: 12 www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules. 83
  • 84. International Institute for Learning, Inc.IIL Webinars 2.0Choose from more than 200 Webinars to earn PDUs!Combining top-quality content with a state-of-the-art virtual classroom anda cadre of trainers who are the best in their fields is a recipe for success...YOUR success. Improve your business, leadership and project managementskills with IILs live, interactive webinars.Earn valuable PDUs and build your skill set one hour at a time. Choose fromover 200 webinars on topics including:• Project Management • Microsoft® Project• Business Analysis • Lean Six Sigma• Information Technology • Leadership and Interpersonal Skills• Agile and Scrum • Risk ManagementEarn 20 PDUs for USD $199 on your own time with this convenient,on-demand package of 20 of our most popular webinars! Open doors tonew possibilities and learn about a wide range of interconnected topicswithin all of IILs business practice areas.With the PDU PowerPack™ youll learn to:• Improve your project results with Lean Six Sigma• More effectively manage conflict in a virtual environment• Sharpen your skills in stakeholder management and communication• Brush up on Business Analysis techniques like elicitation and enterprise analysis• Get up to speed on the latest in Agile and Scrum and• Enhance your Emotional Intelligence quotientGo to www.iil.com/webinars and sign up by filling outa short profile or simply browse our webinar catalogand jump-start your career today!
  • 85. Business Analysis Over the last several years, the field of Business Analysis has experienced exponential growth. More and more, Business Analysts are joining project teams to manage the scope of the product and solution, leaving project managers with more time to manage the scope of the project itself. BAs help organizations improve how they conduct their functions and activities in order to reduce overall costs, provide more efficient use of scarce resources and better support the customer and the solutions needed to remain competitive in a global economy.IIL’s Business Analysis curriculum is aligned with A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide),so you will familiarize yourself with the content of the BABOK Guide while attending our courses. This will be helpfulfor those who aspire to take the Certified Business Analysis Professional (CBAP®) exam sponsored by the Interna-tional Institute of Business Analysis (IIBA®). Our new CBAP Boot Camp course will fully prepare you to pass the IIBAexam and obtain your CBAP credential.Managing projects and their respective solutions can no longer be handled using the silo mentality of the ‘90s andearly 2000s. A holistic approach is needed that includes Business Analysis and project management. Whether youhave substantial Business Analysis experience or are new to BA and want to learn where it fits in the bigger pictureof the project life cycle, take a look at our wide array of courses in this section.If you are looking to boost your career with professional credentials, you will want to pursue our BACP program.IIL’s BACP Certificate provides industry-recognized value to companies and employers, as well as helping to ensureskill-based competencies for participants. Our BACP program provides proven standards and best practices in theareas of requirements management, business process modeling, writing and managing requirements andfacilitating requirements workshops.A Business Analyst can provide value to an organization in many ways, including assisting in the development ofthe technical and business justification for projects. IIL offers two courses that will assist you in this process.Developing the Business Case will provide a road map, tools and techniques to build an acceptable business case,and Effective Business Process Improvement will guide you through optimizing the development of the currentbusiness process.We also offer three courses that deal with different aspects of requirements management, including: BusinessProcess Modeling, Writing and Managing Requirements Documents and Business Analysis Facilitation. www.iil.com • +1-800-325-1533 or +1-212-758-0177 • Visit our website for the latest course schedules.A Guide to the Business Analysis Body of Knowledge®, BABOK®, CBAP® and IIBA® are registered trademarks owned by International Institute of Business Analysis. BACP™ is a trademark of International Institute for Learning, Inc.
  • 86. bacp Business Analysis Business Analysis Certificate Program TM Be the Architect of Strategic Goals IIL’s Business Analysis Certificate Program bacp Criteria for Receiving the BACP Certificate TM TM (BACP) is designed to provide you with the core BACP Curriculum In order to be awarded the BACP Certificate, skills, knowledge and hands-on experience participants must: needed to succeed as a Business Analyst in Business Analysis Fundamentals (p. 87) • Complete the four required courses (top today’s global marketplace. 2-day Classroom or 12-hour Virtual Classroom course four courses in the box to the left) • Achieve at least a 70% score on each of For participants who opt to take the two-day the post-course multiple-choice online Certified Business Analysis Professional (CBAP®) Facilitation Skills for Business exams (a 30-question exam for our two-day Prep Course (an optional part of the curriculum Analysts (p. 88) courses; a 45-question exam for our three- and ONLY available to those enrolled in the 3-day Classroom or 18-hour Virtual Classroom course