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COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v...
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COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v...
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itSMF 2013 Global Survey & COBIT

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Presented by Goh Boon Nam, Chief of New Initiatives & Strategic Planning, NUS-ISS at itSMF Annual General Meeting.

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Transcript of "itSMF 2013 Global Survey & COBIT"

  1. 1. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 (1) itSMF Intl 2013 Survey results (2) COBIT as IT Management Best Practice Framework itSMF Singapore 27 Mar 2014 1 Please see Acknowledgements & Notices in last few slides
  2. 2. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 My Organisation  Institute of Systems Science www.iss.nus.edu.sg  Part of National University of Singapore  Support national IT competency development needs  Faculty of practitioners from industry with average of more that 15 years experience each  Caters to working IT professionals ■ Post-Graduate Programmes ■ Executive Programmes ■ Industry Research ■ Consulting (CMMI, Enterprise Architecture, BPR, Service Innovation etc) 2
  3. 3. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 About Myself Chief, New Initiatives ITIL Expert, CGEIT, TOGAF 9 Enterprise Architect, CITPM (Senior), COMIT, CBAP, AIIM BPM Master  20 years of IT management experience  Process Improvement  Enterprise Architecture and Planning  Application Development  IT Operations  Consultancy for private and public sector  Enterprise Architecture  CMMI  Strategic IT Planning Goh Boon Nam Chief, New Initiatives Institute of Systems Science 3
  4. 4. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Global ITSM Practices – How do you compare? itSMF Intl 2013 Survey results 4 Please see Acknowledgements & Notices in last few slides
  5. 5. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Finding out how ITSM is implemented around the world 738 respondents from 49 countries/regions 5
  6. 6. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 How does your organisation compare with the global average? 6 Image courtesy of watcharakun / FreeDigitalPhotos.net
  7. 7. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Global Survey – Which Countries / Regions Participated? 7 Mainly developed countries Likely more mature in ITSM practices
  8. 8. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Good mix of organisation sizes 8
  9. 9. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Why ITSM? Which reason most important to your organisation?  Your top reason for using ITSM? 1. Reduce IT costs? 2. Improve quality and efficiency of IT services? 3. Reduce risks? 9
  10. 10. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Why ITSM? Which reason most important globally? 10
  11. 11. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 ITIL® Processes - Which is most mature in your organisation? 11
  12. 12. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 How does your organisation compare with the 2013 global average? 12 (Nb: 4 means fully implemented and 0 means not implemented and no plans to implement) ITIL Processes - Implementation Maturity
  13. 13. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 ITIL Process Implementation – 2010 Global Average 13 (Nb: 4 means fully implemented and 0 means not implemented and no plans to implement)
  14. 14. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Your tool usage maturity?  Which tool use is most mature? ■ Event? ■ Incident? ■ Problem? ■ Change? 14
  15. 15. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Tool Use Maturity – Global Average 15 (Nb: 4 means fully implemented and 0 means not implemented and no plans to implement)
  16. 16. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 What was the significant change in ITIL between 2010 survey and 2013 survey? 16 2007 Edition 2011 Edition
  17. 17. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 ITIL SS 2011 Ed – Clearly Defined Processes 17 “ ”
  18. 18. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 2011 Edition of ITIL – Improvement to Service Strategy? 18
  19. 19. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Besides ITIL, What Else Useful for ITSM? 19
  20. 20. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Sought-after Skills for ITSM 20 1 2 3 4 5 67 8 9 10 11
  21. 21. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 For Further Information  Full survey report ■ http://www.itsmfi.org/files/itSMF%202013%20 Survey%20Report_0.pdf  Institute of Systems Science ■ https://www.iss.nus.edu.sg/ 21
  22. 22. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 itSMF Intl 2013 Survey results Q&A 22
  23. 23. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 You have gotten your ITIL Expert. What next as an IT manager? 23 Image courtesy of chanpipat / FreeDigitalPhotos.net
  24. 24. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT as THE Best Practice Framework for IT Management 24
  25. 25. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 What is COBIT?  Control OBjectives for Information and related Technology  International framework from ISACA and IT Governance Institute  Helps maximise value of IT to businesses  Originally, more for monitoring/ audit /risk assessment of IT management processes  Increasingly recognised as comprehensive framework of end-to- end IT Management best practices ■ Advises on WHAT to do ■ Some high-level of how to do  Currently Version 5 25
  26. 26. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT - Governance and Management 26 Strategic Tactical Operational Nb: Words in green above NOT part of COBIT but added by the author of this presentation. generally, the responsibility of Board of Directors
  27. 27. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT5 Processes 27 Align, Plan & Organise Build, Acquire & Implement Monitor, Evaluate & Assess Deliver, Service & Support • Manage the IT Management Framework • Manage Strategy • Manage Innovation • Manage Enterprise Architecture • Manage Portfolio • Manage Budget and Costs • Manage Human Resources • Manage Relationships • Manage Service Agreements • Manage Suppliers • Manage Quality • Manage Risk • Manage Security • Manage Programmes & Projects • Manage Requirements Definition • Manage Solutions Identification and Build • Manage Availability & Capacity • Manage Change Acceptance and Transitioning • Manage Organisational Change Management • Manage Changes • Manage Knowledge • Manage Assets • Manage Configuration • Monitor, Evaluate and Assess Performance & Conformance • Monitor, Evaluate and Assess the System of Internal Control • Monitor, Evaluate and Assess Compliance with External Requirements Governance • Manage Operations • Manage Service Requests & Incidents • Manage Problems • Manage Continuity • Manage Security Services • Manage Business Process Controls • Ensure Governance Framework Setting and Maintenance • Ensure Benefits Delivery • Ensure Risk Optimisation • Ensure Resource Optimisation • Ensure Stakeholder Transparency Domains Processes
  28. 28. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Domain BAI - Build, Acquire & Implement 28 Nb: Bold headings are author’s own categorisation & are not part of COBIT  Programmes ■ Manage Programmes (and Projects)  Projects ■ Manage (Programmes and) Projects  Requirements ■ Manage Requirements Definition ■ Manage Availability & Capacity  Design & Build ■ Manage Solutions Identification and Build  Test & Implement ■ Manage Change Acceptance and Transitioning  Changes ■ Manage (IT) Changes ■ Manage Organisational Change Management  Supporting Processes ■ Manage Knowledge ■ Manage Assets ■ Manage Configuration
  29. 29. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Domain BAI - Build, Acquire & Implement 29 Build, Acquire & Implement (BAI) Nb: Above is NOT part of COBIT. Used only to help in explaining the relationships within COBIT. Programme Management (Generic) Project Management IT Systems Devt Life Cycle Mgt Support Processes Knowledge, Asset, Configuration Requirements & Feasibility Design & Build Test & Implement Manage Changes IT and Organisational
  30. 30. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 IT Strategy / Innovation / Ent. Architecture / Portfolio Management BAI Relationship with APO 30 Build, Acquire & Implement (BAI) Align, Plan & Organise (APO) Nb: Above is NOT part of COBIT. Used only to help in explaining the relationships within COBIT. Pre-Project Development Production Programme Management (Generic) Project Management IT Systems Devt Life Cycle Mgt Support Processes Knowledge, Asset, Configuration Requirements & Feasibility Design & Build Test & Implement Manage Changes IT and Organisational(Tactical) (Strategic) IT Ongoing Management
  31. 31. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Domain APO – Align, Plan & Organise  Strategy/ Architecture / Portfolio ■ Manage the IT Management Framework ■ Manage Strategy ■ Manage Innovation ■ Manage Enterprise Architecture ■ Manage Portfolio  IT Ongoing Management ■ Manage Budget and Costs ■ Manage Human Resources ■ Manage Relationships ■ Manage Service Agreements ■ Manage Suppliers ■ Manage Quality ■ Manage Risk ■ Manage Security 31 Nb: Bold headings are author’s own categorisation & are not part of COBIT
  32. 32. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Domains – Deliver, Service & Support (DSS)  Service Operations ■ Manage Operations ■ Manage Service Requests & Incidents ■ Manage Problems ■ Manage Continuity ■ Manage Security Services ■ Manage Business Process Controls 32 Nb: Bold headings are author’s own categorisation & are not part of COBIT
  33. 33. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 DSS Relationship with BAI & APO 33 IT Systems Devt Life Cycle Mgt Support Processes Knowledge, Assets, Configuration Requirements & Feasibility Design & Build Test & Implement Manage Changes IT & Organisational Build, Acquire & Implement (BAI) Align, Plan & Organise (APO) Deliver, Service & Support (DSS) Service Operations IT Strategy / Innovation / Ent. Architecture / Portfolio Management Programme Management (Generic) Project Management Pre-Project Development Production Nb: Above is NOT part of COBIT. Used only to help in explaining the relationships within COBIT. IT Ongoing Management (Strategic) (Tactical) (Operational)
  34. 34. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Domains – Monitor, Evaluate & Assess  Monitor, Evaluate and Assess ■ Performance & Conformance ■ System of Internal Control ■ Compliance with External Requirements 34 Nb: Bold headings are author’s own categorisation & are not part of COBIT
  35. 35. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 MEA Relationship with APO / BAI / DSS 35 IT Systems Devt Life Cycle Mgt Support Processes Knowledge, Assets, Configuration Requirements & Feasibility Design & Build Test & Implement Manage Changes IT & Organisational Build, Acquire & Implement (BAI) Align, Plan & Organise (APO) Deliver, Service & Support (DSS) Service Operations IT Strategy / Innovation / Ent. Architecture / Portfolio Management Programme Management (Generic) Project Management Pre-Project Development Production Nb: Above is NOT part of COBIT. Used only to help in explaining the relationships within COBIT. IT Ongoing Management Measure, Evaluate & Assess Measure, Evaluate & Assess (MEA) (Strategic) (Tactical) (Operational)
  36. 36. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Domains – Governance  Monitor, Evaluate & Direct to: ■ Ensure Governance Framework Setting and Maintenance ■ Ensure Benefits Delivery ■ Ensure Risk Optimisation ■ Ensure Resource Optimisation ■ Ensure Stakeholder Transparency 36 Nb: Bold headings are author’s own categorisation & are not part of COBIT
  37. 37. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Governance Relationship To Management 37 IT Systems Devt Life Cycle Mgt Support Processes Knowledge, Assets, Configuration Requirements & Feasibility Design & Build Test & Implement Manage Changes IT & Organisational Build, Acquire & Implement (BAI) Align, Plan & Organise (APO) Deliver, Service & Support (DSS) Service Operations IT Strategy / Innovation / Ent. Architecture / Portfolio Management Programme Management (Generic) Project Management Pre-Project Development Production Nb: Above is NOT part of COBIT. Used only to help in explaining the relationships within COBIT. IT Ongoing Management Measure, Evaluate & Assess Measure, Evaluate & Assess (MEA) (Strategic Mgt) (Tactical Mgt) (Operational Mgt) (Governance) Monitor Evaluate Direct
  38. 38. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT – IT Governance & IT Management Best-Practice Framework 38 IT Systems Devt Life Cycle Mgt Support Processes Knowledge, Assets, Configuration Requirements & Feasibility Design & Build Test & Implement Manage Changes IT & Organisational Build, Acquire & Implement (BAI) Align, Plan & Organise (APO) Deliver, Service & Support (DSS) Service Operations IT Strategy / Innovation / Ent. Architecture / Portfolio Management Programme Management (Generic) Project Management Pre-Project Development Production Nb: Above is NOT part of COBIT. Used only to help in explaining the relationships within COBIT. IT Ongoing Management Measure, Evaluate & Assess Measure, Evaluate & Assess (MEA) (Strategic Mgt) (Tactical Mgt) (Operational Mgt) (Governance) Monitor Evaluate Direct
  39. 39. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Further Process Details  COBIT provides further details to the Process ■ Breakdown of Process • Process – Management Practices » Activities ■ RACI for Management Practices ■ Inputs-Outputs for each Activity ■ Metrics for the overall process • IT-related • Process-related 39
  40. 40. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Process Details – Management Practices 40  Manage Programmes and Projects ■ Maintain a standard approach for programme and project management ■ Initiate a programme. ■ Manage stakeholder engagement. ■ Develop and maintain the programme plan. ■ Launch and execute the programme ■ Monitor, control and report on the programme outcomes. ■ Start up and initiate projects within a programme. ■ Plan projects ■ Manage programme and project quality ■ Manage programme and project risk ■ Monitor and control projects ■ Manage project resources and work packages. ■ Close a project or iteration ■ Close a programme. Process Management Practices
  41. 41. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Process Details – Management Practices and Activities 41  Manage Programmes and Projects ■ Maintain a standard approach for programme and project management ■ Initiate a programme • Agree on programme sponsorship and appoint a programme board/committee with members who have strategic interest in the programme, have responsibility for the investment decision making, will be significantly impacted by the programme and will be required to enable delivery of the change. • Confirm the programme mandate with sponsors and stakeholders. Articulate the strategic objectives for the programme, potential strategies for delivery, improvement and benefits that are expected to result, and how the programme fits with other initiatives. • Develop a detailed business case for a programme, if warranted. Involve all key stakeholders to develop and document a complete understanding of the expected enterprise outcomes, how they will be measured, the full scope of initiatives required, the risk involved and the impact on all aspects of the enterprise. Identify and assess alternative courses of action to achieve the desired enterprise outcomes. • Develop a benefits realisation plan that will be managed throughout the programme to ensure that planned benefits always have owners and are achieved, sustained and optimised. • Prepare and submit for in-principle approval the initial (conceptual) programme business case, providing essential decision-making information regarding purpose, contribution to business objectives, expected value created, time frames, etc • Appoint a dedicated manager for the programme, with the commensurate competencies and skills to manage the programme effectively • and efficiently. ■ Manage stakeholder engagement. ■ … Process Management Practices Activities
  42. 42. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Process Details – RACI for Management Practices 42
  43. 43. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Process Details – Inputs- Outputs for Each Activity 43
  44. 44. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Process Details – IT-Related Metrics 44 Example - from Manage Programmes and Projects process
  45. 45. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT Process Details – Process- Related Metrics 45 Example - from Manage Programmes and Projects process
  46. 46. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Other Key Elements of COBIT  Principles  Enablers  Lifecycle Approach  Process Capability Model  COBIT 5 Product Family 46
  47. 47. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Principles 47
  48. 48. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Enablers 48
  49. 49. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Lifecycle Approach 49
  50. 50. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Process Capability Model 50
  51. 51. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT 5 Product Family 51
  52. 52. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 COBIT 5 Mapping to Other Frameworks 52 Nb: Some of the other frameworks can map to more than one COBIT domain (eg. ITIL/COBIT) but for simplicity, only one domain is mapped here
  53. 53. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Q & A 53
  54. 54. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 Acknowledgements for itSMF Global Survey  Study carried out ■ with support of the itSMF International Executive Board ■ assistance of Institute of Systems Science, NUS ■ advice from Peter Brooks on the 2010 survey ■ review by the itSMF International Publishing Group  Distribution of the survey through ■ the assistance of the various itSMF Chapters ■ the Company Secretary to itSMF International.  Survey data from ■ itSMF members and other participants 54
  55. 55. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 IP Acknowledgements & Notices  COBIT® is a registered trade mark of ISACA and the IT Governance Institute  CGEIT® is a registered trade mark of ISACA  TOGAF is a registered trademark of The Open Group in the United States and other countries  CBAP® is a registered certification mark owned by International Institute of Business Analysis  CISSP is a registered Trademark of (ISC)2  SCRUM Alliance REP SM is a service mark of Scrum Alliance, Inc.  PMP is a registered mark of Project Management Institute, Inc.  CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University  ITIL®, PRINCE2®, P3O®, MSP® are registered trade marks of AXELOS Limited  The Swirl logo™ is a trade mark of AXELOS Limited  © 2011 NUS unless otherwise stated. The contents of this document may not be reproduced in any form or by any means, without the written permission of ISS, NUS, other than for the purpose for which it has been supplied
  56. 56. © 2014 NUS. All Rights Reserved Unless Otherwise Stated. ATA/Lucid/2010-01-25 MUS/ COBIT as IT Mgt Bst-Prctce Frmwrk.ppt/v1.0 The End 56
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