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3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT
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3 Cs of Employee Engagement: How NICF Helped Changi Airport Group IT

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Presented by Mr Steve Lee, Chief Information Officer, Changi Airport Group at the WDA-ISS Breakfast Talk: Using NICF to Develop Your Talent Management Framework on 22 November 2013.

Presented by Mr Steve Lee, Chief Information Officer, Changi Airport Group at the WDA-ISS Breakfast Talk: Using NICF to Develop Your Talent Management Framework on 22 November 2013.

Published in: Business, Automotive
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  • 1. 3Cs of Employee Engagement How NICF helped CAG IT Steve Lee Chief Information Officer
  • 2. Changi Airport Group (CAG) Manages and operates Changi and Seletar Airports Air Hub Development Airport Operations Commercial Activities Airport Emergency Services Investment in foreign airports © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 2
  • 3. Passenger Terminals • Four passenger terminals at Changi – Terminal 1 – Opened in 1981, refurbished in 1995, and 2012 – Terminal 2 – Opened in 1990, upgraded in 2006 – Terminal 3 – Opened in 2008 – Terminal 4 – To be opened in 2017 • Total handling capacity – 66 mppa • Total gross floor area of over 1 million m2 (140 football fields, or 8-10 times of VivoCity) © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 3
  • 4. Terminal 4 • • • • Scheduled for completion in 2017 Planned capacity of 16 mppa Unique see-through concept separating the public and restricted zones Features self-service and automated options at key touchpoints such as check-in, bag drop, immigration clearance and departure gateboarding ©© 2013Changi Airport Group (Singapore) Pte. Ltd. Not toto be used, disclosed reproduced without CAG's prior prior written approval. 2013 Changi Airport (Singapore) Pte. Ltd. Not be used, disclosed or or reproduced without CAG's written approval. 4
  • 5. ©© 2013Changi Airport Group (Singapore) Pte. Ltd. Not toto be used, disclosed reproduced without CAG's prior prior written approval. 2013 Changi Airport (Singapore) Pte. Ltd. Not be used, disclosed or or reproduced without CAG's written approval. 5
  • 6. Project Jewel • Scheduled for completion in 2018 • Mixed-use complex, incorporating aviation, retail and leisure • Architecturally iconic – stunning glass and steel façade • Serve as node – linking all three terminals • Will increase T1 handling capacity to 24 mppa ©© 2013Changi Airport Group (Singapore) Pte. Ltd. Not toto be used, disclosed reproduced without CAG's prior prior written approval. 2013 Changi Airport (Singapore) Pte. Ltd. Not be used, disclosed or or reproduced without CAG's written approval. 6
  • 7. ©© 2013Changi Airport Group (Singapore) Pte. Ltd. Not toto be used, disclosed reproduced without CAG's prior prior written approval. 2013 Changi Airport (Singapore) Pte. Ltd. Not be used, disclosed or or reproduced without CAG's written approval. 7
  • 8. Changi Airport at A Glance © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 8
  • 9. Many Partners, Many Missions, One Changi 200+ organisations 10,000 frontline staff 34,000 airport staff 1,500 CAG staff To provide 140,000 customers ONE CHANGI EXPERIENCE every day © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 9
  • 10. CAG IT Strategic Areas Vision Deliver innovative, rapidly adaptable information systems that are recognised by CAG and its divisions as providing competitive business advantage. Mission Deliver cost effective, enterprise-wide, customer-focused information systems and services to achieve the vision © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. Page 10 10
  • 11. How CAG IT Resources are Organised • 55 CAG staff • 10 sections • Led by 2 VPs and 3 AVPs • More than 150 contractors for projects and operations • Interns and consultants © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 11
  • 12. © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 12
  • 13. The 3Cs for Employee Engagement: Care, Career and Competency • People value how the company: cares for them; has a plan for their careers and; develops their competency. © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 13
  • 14. Developing Competency in IT Team • Identify Core Competencies required: – Programme and Project Management – Outsourcing Management – Enterprise System Architecture – Database / Information Management – IT Service Management – Security / Risk / Business Continuity Planning Management • Adoption of NICF (National Infocomm Competency Framework) & leverage on SPUR to attend courses in these areas. • Strong focus on Coaching and Mentoring for junior staff and “experiential learning” • Training and development as part of Personal Development Interviews. © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 14
  • 15. Developing Key Competencies • Importing Competencies through Hiring – Senior Competencies – Functional Competencies • Leveraging on Academia – SMU : Business Process Modeling and Analysis – ISS : Developing IT Competencies Framework • Leveraging on Professional Associations – IT Management Association – Singapore Computer Society © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 15
  • 16. Our Journey on NICF started…. • Changi Airport Group (Singapore) Pte Ltd (CAG) engaged the Institute of Systems Science (ISS) of the National University of Singapore (NUS) for a Competency Framework development project in April 2010 to develop a competency development support structure within CAG’s Group IT department. • As part of this Competency Framework development project, CAG leveraged on the National Infocomm Competency Framework (NICF) for maximum efficiency and alignment with established industry standards © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 16
  • 17. NICF Framework Allows Management Team to Develop Competencies in a Systematic Manner © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 17
  • 18. Staff Development through NICF Courses • Staff attended 84 NICF courses since April 2010. • Various areas from Project Management, Outsourcing Management, Business Analytics, Requirements Analysis etc. • Focus on our Core Competencies • Sent only after staff working experience on the area of development © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 18
  • 19. One Way We Showing That We Care: NICF Training Plans Incorporated in CIT Personal Development Interviews (PDI) • CIT included a section in staff’s Personal Development Interview(PDI) session on Development/Competency Development needs based on NICF training plans. • Staff review their training plans twice a year with reporting officer & countersigning officer. © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 19
  • 20. Developing Their Career: How NICF has helped in CAG’s PDI • Increased staffs’ competency through training. • Staff are able to learn for other organizations through team building activities in the training. • Empowered staff to take ownership of their own career development. • Improved staff attitude and morale. • Staff are able to know what training are needed to improve their capability © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 20
  • 21. How NICF has helped in Improving Employee Engagement • Staff are able to manage the Stakeholders and it improved customers’ satisfaction. • Training enabled staff to use different techniques to complete the work more efficiently. • Staff are more engaged in their roles and responsibilities. 72% 79% 81% 58% Our leaders at all levels lead by example (LEADERSHIP) I feel I am learning and growing on the job (LEARNING AND DEVELOPMENT) I have challenging (stretched) and achievable goals (MANAGING PERFORMANCE) It would take a lot to get me to leave this organisation (ENGAGEMENT STAY) © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 21
  • 22. NICF has helped us Employee Engagement Care, Career and Competency Engaged, Challenged & S -T- R- E- T- C- H- E- D © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 22
  • 23. Thanks! Our job is to make everyone the best that they can be! © 2013 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced without CAG's prior written approval. 23

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