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2013 CRO Quality Benchmarking – Phase I Service Providers

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In its 5th year, ISR’s “CRO Quality Benchmarking” series provides the pharmaceutical industry with a unique resource to evaluate and select CROs, while offering clinical service providers valuable …

In its 5th year, ISR’s “CRO Quality Benchmarking” series provides the pharmaceutical industry with a unique resource to evaluate and select CROs, while offering clinical service providers valuable insight into their service quality, their competitors’ service quality, and their customers’ outsourcing behaviors.
This year, IRS’s Phase I report includes data from 360 unique service evaluations across 23 Phase I service providers.

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  • 1. 2013 CRO Quality Benchmarking – Phase I Service Providers Info@ISRreports.com ©2013 Industry Standard Research www.ISRreports.com PREVIEW
  • 2. www.ISRreports.com ©2013 | Preview of: 2013 CRO Quality Benchmarking – Phase I Service Providers 2 act with confidence Report Overview Q3, 2013Publication date 110Respondents 360Service Encounters 234Charts and Graphs 132 Pages I n its 5th year, ISR’s “CRO Quality Benchmarking” series provides the pharmaceutical industry with a unique resource to evaluate and select CROs, while offering clinical service providers valuable insight into their service quality, their competitors’ service quality, and their customers’ outsourcing behaviors. This year, IRS’s Phase I report includes data from 360 unique service evaluations across 23 Phase I service providers. Major Sections: 1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions • Phase I Leaders • Proposal Volume • Service Provider Usage • Service Provider Cost Perceptions 2. Service Provider Selection Drivers • Most Important Service Provider Attributes • Service Provider Attributes Gaining Importance 3. Service Provider Performance and Scorecards across Attributes • “Staff Characteristics” Ratings • “Operational Excellence” Ratings • “Organizational and Financial” Ratings 4. Satisfaction, Customer Loyalty, and the Expectations and Performance Index (EPI™) 5. Service Provider Service Quality Profiles 6. Study Data What you will learn in this report: CRO Service Quality Ratings: ISR surveys CROs’ past customers to compile hundreds of quantitative service quality ratings across 23 clinical service providers. Phase Specific Outsourcing Behaviors and Trends: Decision-makers from over 100 global pharmaceutical and biotech companies provide insight into their clinical outsourcing practices and strategies. How you can use this report: For study sponsors, these reports offer insight into CRO service quality and empower you to make more informed clinical outsourcing decisions, select smarter, build stronger relationships, and have better service experiences. For clinical service providers, these critical reports allow your organization to deliver higher quality services, compete more effectively, and better meet the needs of your customers. For report metrics and respondent demographics, see next page.
  • 3. www.ISRreports.com ©2013 | Preview of: 2013 CRO Quality Benchmarking – Phase I Service Providers 3 act with confidence Report Metrics Respondent Demographics • CEDRA • Celerion • Charles River • Chiltern • Covance • DaVita • DCRI-Duke • ICON • INC Research • InVentiv Health Clinical • Medpace • PAREXEL • PPD • PRA • PRACS Institute • Premier Research • Quintiles • Rho • SGS Life Sciences • Siro Clinpharm • Theorem • US Oncology • West Coast Clinical Trials Operational Excellence • Data quality • Local Market / Regulatory Knowledge • Meeting overall project timelines • Meeting database lock timelines • Meeting first patient / first visit timelines • Offers Innovative Solutions • Patient/ volunteer recruitment • Speed of site / Investigator recruitment • Speed of site start-up • Technology for real-time access to data • Timely project communications • Up-front Contingency Planning and Trial Risk Management Organization & Finance Characteristics • Access to “unique” tests, machines, equipment • Access to a broad range of services beyond clinic / volunteer management • Access to patient populations • Financial strength/ stability • Location of Phase I unit(s) within your country • Location of Phase I unit(s) in different global regions • Low Cost • Minimizing change orders • Positive experience with service provider • Timely access to open bed / clinic space Staff Characteristics • Experience of the Phase I unit’s lead investigator • Therapeutic expertise • Minimizing staff turnover • Project team chemistry • Project manager quality • Scientific knowledge Service Quality Metrics: CROs Included in this Report: 66% North America 22% Europe 11% Asia Participant Geography: Participant Experience: Mean = 17.1 Years Participant Company Size 29% Small Companies (R&D less than $100M) 26% Mid-Size Companies (R&D $100M -$999M) 45% Large Companies (R&D $1B or more) Participant Job Title 45% Director 20% Manager 17% Vice President 5% Other 3% President 9% C-level Why is this important? Learn which CROs have proven leadership in accessing healthy volunteers and patient populations
  • 4. www.ISRreports.com ©2013 | Preview of: 2013 CRO Quality Benchmarking – Phase I Service Providers 4 act with confidence Table of Contents Full table of contents and additional sample pages available in the full preview, free on our website: http://bit.ly/14I9tPs
  • 5. www.ISRreports.com ©2013 | Preview of: 2013 CRO Quality Benchmarking – Phase I Service Providers 5 act with confidence www.ISRreports.com ©2013 | 2013 CRO Quality Benchmarking – Phase I Service Providers 7 Introduction act with confidence Introduction Welcome to the 2013 edition of the CRO Quality Benchmarking report for Phase I� Industry Standard Research (ISR) takes pride in its suite of CRO Quality Benchmarking Reports and this report, dedicated to the Phase I industry, is no different� This report has a wealth of information and has two very simple missions: 1. Help sponsor companies make more informed CRO selection decisions Yes, in one sense service quality depends almost solely on the people who deliver the study - the Phase I unit’s lead investigator, the Project Manager, the Clinic Staff, etc� And if you get a different study team each time you buy that company’s services, shouldn’t you expect service quality to fluctuate? And if industry turnover is high and CROs simply pass important staff back and forth, shouldn’t we expect any differences in delivery quality between and among service providers to simply wash-out over time? But that’s not what happens� At least not for all providers� CRO personnel are supported by sites, infrastruc- ture, processes, training, SOPs, learning and development budgets, cultural dynamics, and endless other factors that lead to some organizations being meaningfully more effective than others� And some organizations that simply rise and fall with the tide� ISR’s Benchmarking studies are designed to be smart enough to capture these nuances and help to create a more educated buying audience� 2. Help service providers optimize Operational and Marketing strategies A company can’t fix what it does not know is broken� While it is almost cer- tainly true that you (or your sales teams) speak with your customers and have a sense of the levels of satisfaction / dissatisfaction with your services, it is just as certain that you’re seeing half of the picture� Not every customer tells you the whole story� Some will make it clear to you any and all delivery shortcomings� Some will stop short of full disclosure for various reasons� Some will leave dis- satisfied without saying a word� And some will leave dissatisfied and say a lot of words��� sometimes to their colleagues� It’s also important to know what your company is up against from a competitive standpoint� Yes, your company’s ratings may represent opportunities to improve delivery and loyalty, but they might also represent opportunities to tout your leadership and strength on traits that sponsors highly value� Sample Page
  • 6. www.ISRreports.com ©2013 | Preview of: 2013 CRO Quality Benchmarking – Phase I Service Providers 6 act with confidence Sample Page Full table of contents and additional sample pages available in the full preview, free on our website: http://bit.ly/14I9tPs
  • 7. www.ISRreports.com ©2013 | Preview of: 2013 CRO Quality Benchmarking – Phase I Service Providers 7 act with confidence Ordering Information Industry Standard Research (ISR) is the premier, full service market research provider to the pharma and pharma services industries.  With over a decade of experience in the industry, ISR delivers an un- matched level of domain expertise.    For more information about our off-the-shelf intelligence and custom research offerings, please visit our Web site at www.ISRreports.com, email info@ISRreports.com, or follow us on twitter @ISRreports. About Industry Standard Research For pricing and ordering information, please visit our website: http://www.isrreports.com/product/2013-cro-quality-benchmarking-phase-i- service-providers/