Time Reporting Cycle Time Six Sigma Case Study

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Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"

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Time Reporting Cycle Time Six Sigma Case Study

  1. 1. Six Sigma DMAIC Project BMW Account Project Leader/Green Belt: Jim Strong Project Leader Title: Network Engineer Project Start Date: March 3, 2003Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action Remedy Ticket Cycle Time Process Capability – BeforeCustomer Profile – Network Engineering Dept. atAutomobile Manufacturing facility.Business Problem & ImpactNetwork Engineers not documenting time accurately, causingdepartment to be unable to add new staff.Measure & AnalyzeData Collection: Average daily cycle time measured at 352minutes per day with a 48% daily success rate of 360 minutes. Process Capability – AfterRoot Causes: No ticket generated and not enough billablework identified as root causes.Improve & ControlStaff was counseled on accurate time reporting includinggenerating remedy tickets for all work performed.Results/BenefitsAfter project, average daily cycle time increased by 8% andaverage daily successful days improved by 25%. A 25% Gain in “Successful” Days!

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