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System Completeness Six Sigma Case Study

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Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"

Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"

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  • 1. Six Sigma DMAIC Project GE Medical Systems High Availability Team (Hat) Project Leader/Green Belt: Jay Mertens Project Leader Title: Network Engineer Project Start Date: February 27, 2003Master Black Belt: Steven Bonacorsi
  • 2. Six Sigma in Action Clarify CompletenessCustomer Profile – 20,000 seat Consumer Products companyBusiness Problem & Impact Process Capability – BeforeAdherence to established Clarify procedures was only 55%. The resultwas inaccurate metrics representing how HAT contributes to thecustomer.Measure & AnalyzeData Collection: Validate repeatability and reproducibility using AR&Rmethodology. Collected 100 Data points which allows us to determinecurrent Clarify Accuracy.Root Causes: Clarify flexibility, Clarify Field definition, and HATprocedures and training were key causes to the level of inaccuracies.Improve & Control Process Capability – AfterAdjustments were made to Clarify to add more granularity for bettermetrics, HAT members were trained, and documentation updated to Inaccuratereflect the improvements. This resulted in a 38% increase in accuracy! 7%Weekly Clarify case reviews will be conducted to maintain process Accuratecontrol. 93%Results/BenefitsIncreased Clarify Accuracy to 93% and provided productivity savings of$88K by greatly reducing rework and metric reporting A 38% improvement along with productivity savings of $88K!