Fix That Business Finding the hidden money in nearly every business In Transactional, Services, and Manufacturing Business - By John H. WiigI found Mr. Wiig’s book “Fix That Business” extremely valuable in guiding practitioners through the subtledifferences and intricacies in delivering successful and rapid results.The book is divided into six different parts. Part 1 is a quick background of the past40 years, summarizing business markets and the role Process ImprovementInitiatives, like Lean and Six Sigma, but more importantly, why businesses pursuedthese markets and Initiatives. Part 2 is focused on Strategic Planning, which I foundextremely valuable. John walks the reader through the process of StrategicPlanning, leveraging his personal experience while working at GE. Now I actuallyworked at GE during the periods John discussed the approaches used and can John H. Wiigvouch in his accuracy and clarity in explaining what we did, from EmployeePerformance Reviews, engaging leadership throughout the Strategy to Execution process, goal setting linkedto strategic levers, and creating a shared vision. Our ability to see is limited by our ability to measure and we cannot understand what we cannot measure. Part 3 dives into the tools for change that I found very clear and concise. John does an outstanding job in crisply defining those critical tools he has successfully applied. His personal experience in applying Sales Force Effectiveness, Pricing Strategies, Customer Retention, Lean, Supply Chain Management, Statistical Process Control, Data Distributions and Six Sigma in various Industries and Process situations, helps the reader see the critical process improvement areas to focus. John continues in what I would refer to as Deployment Planning areas that include Identifying Six Sigma Projects, Selecting and Training Six Sigma Practitioners (Belts), Influencing Leaders, the Six Sigma Methodology, and pulls things all together with a final case study involving General Electric’s use of the concept called Span. Each chapter in Part 3 is filled with real-world examples!Part 4 Up to this point, John has not taken his eyes off the prize, defined with the Business StrategicObjectives, while executing business transformation using various process tools. Since these processimprovements all involve various stakeholders impacted by the change, John focuses next on managingpeople and change. Some of the topics he highlights include managing headcount, training the right keyemployees, and effectively managing people through the change. Part 5 ties the business change back to theStrategy, but more importantly, the key focus areas in executing that change. Turnarounds, CommunicationsStrategy, and the role of Information Technology, specifically leveraging Call Centers, are all explored in theexecution of change. Part 6, called “Pulling it all Together”, is where John shares his final thoughts, speakingdirectly to the leadership on their role in “Fixing That Business”.
I recommend “Fix That Business” to Business Owners, Leadership Executives, Business Champions,Consultants, and Transformation Change Agents. I am confident you will find the book as valuable as I, inachieving ever increasing success and results. I also recommend the book to all those needing an Introductionto business process improvement. The book is broad, not too deep into any one particular method, taking amore aerial or 50,000 foot view. The practical and real-world examples make the book a fun and easy to read.This is not a reference book, but one that provides hope in what can be done, what has been done by others,and best practices and cautions to consider when transforming your business into a customer focused, datadriven, and continuously improving value creator. Book Review by Steven Bonacorsi, President of the International Standard for Lean Six Sigma (ISLSS). Mr. Bonacorsi is a Certified Lean Six Sigma Master Black Belt (MBB), ITIL Master, Project Management Professional (PMP), and Agilest. He holds a Masters in Computer Information Systems and MBA. He is the owner of the LinkedIn Lean Six Sigma Group and author of the Lean Six Sigma Tollgate Templates.Respectfully,Steven Bonacorsi, LSS MBB, PresidentInternational Standard for Lean Six SigmaCell: 603-401-7047skype: sbonacorsiE-mail: email@example.comTwitter: http://twitter.com/sbonacorsiLinkedIn: http://www.linkedin.com/in/SteveBonacorsi