14th Annual Asian Lean Six Sigma And Process Improvement Summit
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14th Annual Asian Lean Six Sigma And Process Improvement Summit

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Benefits of Attending
Be part of the growing community at the 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013
Leading best practice case studies; both small and big picture project examples, providing practical and real time evidence of how you can achieve operational excellence in order to streamline the entire process
Exclusive 3 themed content stream sessions tailored to each stage of Six Sigma and Process Excellence adoption, across industries
Hands on workshop demonstrating how to develop and implement a process excellence structure within your organisation in order to overcome obstacles in stakeholder buy-in and quantify the whole process
Extensive round table and panel discussions; measure practical results in the Lean Six Sigma and Process Excellence tools in order improve operational processes and align them with your organisations core objectives
Over 6 hours of speed networking opportunities plus a dedicated speed-networking session providing you with the opportunity to interact and forge relationships with the Lean Six Sigma Professionals and Process Excellence community of experts across industries.

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14th Annual Asian Lean Six Sigma And Process Improvement Summit Presentation Transcript

  • 1. 25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean Six Sigma and Process Improvement 11+ practical case studies from across Asia-Pacific | 10+ APAC markets represented | 6+ hours of tailored networking Meet our unprecedented line up of Lean Six Sigma and Process Improvement leaders: Chairman: Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Rohit Khanna, Atul Ghai, Chief Operations Officer, GE Global Head of Lean Six Sigma, Nokia Siemens NetworksCreating sustainable Process Excellence across sectors:Increasing profitability, optimising productivity and Pradeep Bhanotha, Ivy Leungreducing attrition through effective quality management Chief Operating Officer, Global Development Technology Operational Excellence Leader, Master Black Belt & Knowledge Services, Barclays Bank Manager, GlaxoSmithKlineWhy is Lean Six Sigma and Process Improvement D N Prasad, Philip Sullivan,Important to your organaisation NOW? Head of People Technology and Operations & People Brand – Senior Consultant - Process Leadership, Shell APAC, Google LtdSTRATEGY, LEADERSHIP AND CHANGEEnsure your business process delivers at all levels of the organisationthrough the latest in strategy, planning and change management “SSON – Lean Six Sigma and Process PLUS!techniques in order to gain stakeholder buy-in Improvement Asia 2013 links deployment of projects to business strategies”VALUE CREATION Book our exclusive workshop:Creating value through process improvements by getting it right the Rohit Khanna, Chief Operations Officer, GEfirst time – leveraging the latest technology-enhancing tools to drive Implementing Change Managementbusiness growth,customer loyalty and overall process excellence Ashutosh Pandey, Quality, Strategy & Operations ManagementSUSTAINABILITY Professional, Nokia Siemens NetworksEnsure your process improvements are monitored sufficiently and sustained Atul Ghai,whilst identifying ‘pain areas’ for continuous improvement Global Head of Lean Six Sigma, Nokia Siemens Networks In Association with Media Partners & Sponsors BOOK NOW! Email: enquiry@iqpc.com.sg SAVE International Telephone: +65 6722 9388 Website: www.sixsigmaasia.com
  • 2. 14th AnnualLean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Chairman: Anirvan Sen, Sibashis Chakraburtty, Shared Services Thought Leader, Global Experience, Meet Your Lean Six Sigma Head of Business Excellence, ANZ : Stefano Nizza, Holistic Process Improvement Leader, GE Head of Operational Excellence, ANZ 15 + years Process Improvement and 8 + years Process Improvement and and Process Improvement Lean Six Sigma Professional Lean Six Sigma Professional Christine Hawkins, Atul Ghai, Speakers! Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard 10 + years Process Improvement and Global Head of Lean Six Sigma, Nokia Siemens Networks 15 + years Process Improvement Professional Lean Six Sigma Professional Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Vineet Dwivedi, “SSON-Lean Six Sigma and Process Head of Business Solutions & Six Sigma Master Black Belt, Honeywell International Master Black Belt, LED Semiconductor Co., Ltd 16 + years Process Improvement and Improvement Asia 2013 is a fantastic 13 + years Process Improvement and Lean Six Sigma Professional Lean Six Sigma Professional D N Prasad, opportunity to engage with peers and Head of People Technology and Operations & Roy Rimington, People Brand – APAC, Google Ltd listen to different approaches to Senior Consultant at Civil Service College 10 + years Process Improvement and 15 + years Process Improvement and common issues” Lean Six Sigma Professional Lean Six Sigma Professional Jian Chieh Chew, Rohit Khanna, Director, Operation Excellence – APAC, eBay Anirvan Sen, Shared Services Thought Leader, Chief Operations Officer, GE 18 + years Process Improvement and 13 + years Process Improvement and Lean Six Sigma Professional Global Experience, Holistic Process Improvement Lean Six Sigma Professional Leader, GE Fahrurazi Baharum, Agnes Oon Bautista, Six Sigma Master Black Belt, PETRONAS Regional Senior Advisor, First Choice & 16 + years Process Improvement and Performance Improvement DHL Global Forwarding Lean Six Sigma Professionall Management(Asia Pacific) Pte Ltd 5 + years Process Improvement and Philip Sullivan, Lean Six Sigma Professional Senior Consultant - Process Leadership, Shell 21 + years Process Improvement Professional Sukhavasi Venka Vamsi, Who you will meet at our 14th Annual Lean Vice President Strategy and Business Development, Citi Private Bank Six Sigma and Process Improvement 10 + years Process Improvement Professional Probal Banerjee, Program Head, Amazon Summit Asia 2013: Ashutosh Pandey, 10 + years Process Improvement and Lean Six Sigma Professional Quality, Strategy & Operations Management Lead, Heads, VPs, GM’s, Dtr’ s, CIOs, COOs Nokia Siemens Networks 10 + years Process Improvement and Saju George, Operations, Operational Excellence, Services, Lean Six Sigma Professional Director of HR Operations (Asia), Microsoft - 7+ years Process Improvement Professional Business excellence, Process improvement, Lean Mathias von Bescherer, and/or Six Sigma, Master Black Belt, Black Belt, Director Operations, Microsoft Sean Shao Changqiang, 5 + years Process Improvement Regional Lean Six Sigma Manager, Green Belt, Change Management, Professional and Lean Six Sigma Professional Fuji Xerox Global Services 10 + years Process Improvement and Quality, Productivity Ivy Leung, Lean Six Sigma Professional Operational Excellence Leader, Master Black Belt & Knowledge Manager, GlaxoSmithKline Dr. Khwaja Moinuddin, BE INSPIRED 21 + years Process Improvement and Lean Six Sigma Professional General Manager - Process Excellence, Maersk Line 12 + years Process Improvement and Lean Six Sigma Professional Pradeep Bhanotha, Chief Operating Officer, Global Development BY CORPORATE LEADERS PASSIONATE Technology Services, Barclays Bank Amanda Low, APJ SBS Service Management & Support Services, Merck ABOUT PROCESS IMPROVEMENT AND 15 + years Process Improvement Professional 12 + years Process Improvement Professional BUSINESS TRANSFORMATION: Jayaprakash Rao, Head of Operational Excellence, ABB Pte Ltd 5 + years Process Improvement Professional
  • 3. 14th AnnualLean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Dear Colleague, Lean Six Sigma Embrace the future of and Process Improvement: I am delighted to be working with you again on our 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013. This year’s summit will focus on enhancing your Lean Six Sigma and Process Improvement learning and development, offer the opportunity to revolutionise your strategies Prepare business process through live case studies and thought leadership from our esteemed expert speaker and uncover the future of customer centric focussed Lean Six Sigma and Improvement strategies. for growth today! So the question is how can you take your current optimise your current operational process to ensure value creation and sustainability? “SSON – Lean Six Sigma and Process If you can’t answer that just yet, here are just some of this year’s unmissable learning opportunities that Improvement Asia 2013 is a great will help take your process management to the next level: platform to network and utilise new concepts and disciplines emerging 24 thought leadership sessions across industries; created specifically to inspire you with strategies across Asia today” and approaches that will work for your organisation in the Lean Six Sigma and Process Improvement journey 15 In depth case studies from F500 companies across Asia: Google, GE, Microsoft, Amazon, Pradeep Bhanotha, Chief Operating Officer, Barclays, Fuji Xerox + many more Global Development Technology Services, 4 Industry streams: Manufacturing, Services, IT and Financial Services + multiple sessions Barclays Bank available for other industries 1 exclusive Live Interview session: have your growing concerns answered by a Lean Six Sigma Industry professional “SSON-Lean Six Sigma and Process 1 highly interactive and practical workshop; designed to give you the practical tools and Improvement Asia 2013 is great knowledge to implement successful change management needed to accelerate your platform that effectively engages to business process all levels of the organisations I look forward to meeting you at the summit in Singapore, 19-20 March 2013! both employees as well as leadership teams” Kindest Regards, Michelle Lindgren-Hornett Mathias von Bescherer, Director Program Director - 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 Operations, Microsoft
  • 4. 14th AnnualLean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel SingaporeCONFERENCE AGENDA : Day 1 8.00 Exhibition Hall opens Case Study Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and 8.30 Registration and Refreshments 10.20 Quantifying investments in Lean and Process Improvement Strategic Improvement Projects, Hewlett Packard systems on your organisations P&L account - uncovering 9.00 Opening speech: Conference Producer Panellists: the key ‘worry factor’ 9.05 Chairman’s opening speech: Percival Virrey, World Wide Lean Transformation Leader & This case study will present a real-time project example Six Sigma Master Black Belt, LED Semiconductor Co., Ltd Anirvan Sen, Shared Services Thought Leader, Global of how you can quantify the benefits of applying Lean Six Ivy Leung, Operational Excellence Leader, Master Black Experience, Holistic Process Improvement Leader, GE Sigma and Process Improvement systems to your organi- Belt & Knowledge Manager, GlaxoSmithKline sation STRATEGY, LEADERSHIP AND CHANGE Case Study • Measuring the ROI of your process improvement to Keynote session: create stakeholder buy-in by creating a baseline figure 12.00 Applying Leadership skills for Lean Six Sigma innovation: • Identifying how to benchmark your current Redefining the role of leaders in driving transformation and 9.15 Uncovering the Business Process Evolution performance against measured outcomes in order to across Asia today change measure results accurately This session will uncover why organisations are on their BPM This session will present real-time project examples and • Constructing a method of calculating savings and journey and the value that has been created in order to uncover how leadership is a key factor that affects how creating a formula that quantifies your improvement understand, analyse, automate, provide insight and dem- Lean Six Sigma and Process Improvement can be best onstrate the key linkages between continuous process utilised and how these skills can be measured against the Dr. Khwaja Moinuddin, General Manager - improvements and successes across industries. success of the whole process. Process Excellence, Maersk Line Jayaprakash Rao, Head of Operational Excellence, • Identifying the leadership mind-set and ability to build a 11.00 Speed Networking Coffee Break Maximise your network- collaborative working environment ABB Pte. Ltd. ing time efficiently! Meet Lean Six Sigma and Process • Redefining the role of management, transforming them Double Presentation Improvement speakers and professionals in this session from enforcers to enablers and mentors amongst and get settled into comfortable and open discussions workers 9.40 Manufacturing vs. Services: Tailoring Lean Six Sigma and throughout the conference. • Evaluating how Lean Six Sigma projects can add and Process Improvement to your business environment Are you an SME? strengthen the leadership pipeline. This double presentation session; manufacturing and Join Six Sigma Professionals and Experts for an intimate Philip Sullivan, Senior Consultant Process Leadership, Shell services, will discuss how to review environmental changes One-on-One session today – Discuss with them the ‘pain within your organisation in order to deploy the most appli- areas’ within your operations process and tackle it by ap- 12.40 Networking and Lunch cable tools necessary to achieve operational excellence plying Lean Six Sigma and Process Improvement tools to a particular segment within your operations • Understanding your business environment and culture The capability for change and process excellence is in and knowing when to deploy Lean Six Sigma or Process your hands… Improvement tools • Applying Lean principles for effective strategy planning within your operations to lead the market and sustain Spotlight Session – Roundtable Discussion business growth in Asia 11.30 “Those who optimise others should optimise theirselves” • Responding to internal and external environmental changes in order to reduce cost and applying Lean Six Identifying the qualities of a lean leader! What are the Sigma or Process Improvement practices for effective common mistakes in Leadership initiatives? change management In this session delegates will discuss amongst their peers Sean Shao Changqiang, Regional Lean Six Sigma the three top qualities identified in a lean leader and the Manager, Fuji Xerox Global Services top three skills possessed for leading process improve- Amanda Low, APJ SBS Service Management & Support ment. The chairman will ask the foreman for each table to Services, Merck read out their proposals in order to open up the floor for open Q&A discussion
  • 5. 14th AnnualLean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day 1 Stream A Stream B Stream C BENCHMARKING LEAN SIX SIGMA DEVELOPING TEAM LEAN SIX SIGMA RE-INNOVATING LEAN SIX SIGMA Understanding the market value of process improvement – un- Up-scaling employees mind set and skills set in operation- Increasing value, minimizing variation, and sustaining covering the long term benefits from the start and aligning them alising the whole Lean Six Sigma and Process Improvement improvement within your operations – understanding new and with your corporate strategy cycle in order to validate and quantify project progress different Lean transformation strategies Case Study Case Study Case Study Chairperson: Jayaprakash Rao, Head of Operational Excellence, Chairperson: Rohit Khanna, Chief Operations Officer, GE Chairperson: Shibashiss Chakraburtty, Head of Business ABB Pte. Ltd. This session will present real-time project examples and Excellence, ANZ This session will present real-time project examples and demon- demonstrate how your organisation can utilise Lean Six This session will present real-time project examples and strate the benefits of benchmarking your organisation against Sigma processes effectively to limit waste demonstrate how you can continue to quantify LSS in order to competitors, understanding common pitfalls and identifying the • Maintaining a sustainable and valuable BPM project continuously improve your operations and maintain best technology • Identifying disconnect between different layers of excellence • Aligning business objectives with quality to get it right the the organisation • Aligning your organisations goals with the customer’s needs first time • Changing the mind-set of employees towards best • Moving forward by implementing new solutions • Embracing new leadership approaches to harness practice business philosophies and thought processes organizational creativity • Driving change and continuous improvement by focussing • Utilising LSS to yield quicker results and solve daily • Identifying how technology can help to enable the process on culture rather than applying tools issues strategy • Learn from organisations across stages of LSS growth – • Re-organising existing functions and methodologies in • Uncovering the risks, limitations, challenges and opportunities common pitfalls order to continuously improve your organisation. • Learn from organisations across stages of LSS adoption – • Learn from organisations across stages of LSS maturity – common pitfalls common pitfalls 13:40 Stream Session Christine Hawkins, Asia Pacific Market Intelligence and Double Presentation Excellence at each stage of the Lean Six Sigma Cycle Strategic Improvement Projects, Hewlett Packard This dedicated stream session is tailored to each stage your 16.15 Uncovering HR and IT’s role in the Lean organisational journey organisation is at in the whole Lean Six Sigma an Process 15.20 Networking Coffee Break - Identifying the missing links in developing the process to a Improvement adoption cycle, across industries Lean transformation 15:50 The BIG Debate: One-on-one meeting “The paradigm of quality and process improvement is not a In this double presentation session; HR and IT will discuss their This session is tailored for those of you who have long been mind-set nor is it demonstrated in organisations across Asia” role in the whole Lean transformation value chain certified as a Black Belt to learn a little something from the Statement challenge: Agree or Disagree? • Sustaining good relationships with your customer and newest additions to the Six Sigma family and vice versa. Also, It has been argued that in comparison to the USA and EU, employees by establishing a leadership competences if you are a yellow belt, green belt or master black belt, join in Asia has been regarded as a region that does not framework base and share tips and advice on the principles of Lean Six Sigma consider Lean or Six Sigma and Process Improvement to be • Consistently providing an extremely flexible and respon- and how best to execute strategies. aligned against their corporate strategy. sive service by actively supporting Lean transformation In this debate session delegates will discuss amongst their throughout the organisation, despite Case Study peers whether they agree or disagree with the statement and bottleneck process 14.40 Tailored Lean transformation: Prioritising Lean processes for provide case study examples in favour or against. There will • Using and applying multiple data sources to drive your operational function be two facilitators for this session; one for and one against to process improvement and determine performance defend each side This panel discussion will identify when it is necessary to use D N Prasad, Head of People Technology and Operations & Lean or Six Sigma in order to gain the most ROI, drive opera- Facilitator: Roy Rimington, Senior Consultant at People Brand – APAC, Google tional excellence and exceed customer demand for each Civil Service College Saju George, Director of HR Operations (Asia), Microsoft individual project Panellists: 16.55 Closing Remarks by Keynote Speaker: • Identifying with the nature of the project and Jian Chieh Chew, Director, Operation Excellence recognising the project needs – APAC, eBay Sean Shao Changqiang, • Communicating with all stakeholders to ensure quality Vineet Dwivedi, Head of Business Solutions & Six Sigma Mas- Regional Lean Six Sigma Manager, Fuji Xerox Global Services control and successful outcomes ter Black Belt, Honeywell International • Blending a number of processes in order to utilise six Sean Shao Changqiang, Regional Lean Six Sigma sigma tools and meet customer expectations and drive Manager, Fuji Xerox Global Services continuous improvement End of Conference Day One
  • 6. 14th AnnualLean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day 2 8.00 Exhibition Hall opens 10:40 Special Networking Coffee Break Facilitator: Sean Shao Changqiang, Regional Lean Six What are your key drivers for implementing Lean Six Sigma Sigma Manager, Fuji Xerox Global Services 8.30 Registration and Refreshments and Process Improvement? 9.00 Opening speech: Conference Producer Panellists: In this session delegates are invited to gather at a table of 9.05 Chairman’s opening speech: their preference consisting of a theme Vineet Dwivedi, Head of Business Solutions & Six Sigma • Process • Speed Master Black Belt, Honeywell International Anirvan Sen, Shared Services Thought Leader, Global Sukhavasi Venka Vamsi, Vice President Strategy and Experience, Holistic Process Improvement Leader, GE • Quality • Waste Business Development, Citi Private Bank VALUE CREATION Each table will be facilitated by 1 leading solution provider, Mathias von Bescherer, Director Operations at Microsoft who will lead the informal discussions. If you are a Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS Interactive Panel Discussion solution provider, take advantage of this opportunity to Amanda Low, APJ SBS Service Management & Support show thought leadership by hosting 1 of these themed Services, Merck 9.15 In-house Vs. Outsourced Process Improvement – Identify- tables. If you are an end user, leverage the platform to ing the convenience factors 12:30 Networking Lunch exchange insights with industry peers. In this session the panel of speakers across industries will review the pros and cons of in-house and outsourced Case Study One-on-One Meeting Continued process improvement systems before passing the discus- This session is tailored for those of you who have long been 11.10 Applying “Green” to Lean Six Sigma to improve your sion onto delegates who will be split into two groups – in certified as a Black Belt to learn a little something from the operational processes house or outsourced in order to discuss amongst their newest additions to the Six Sigma family and vice versa. peers and vote This session will present a real-time project example of Also, if you are a yellow belt, green belt or master black • Understanding your organisational structure, composi- how you can apply Lean Green principles to cut costs and belt, join in and share tips and advice on the principles of tion, culture and mind set; in order to determine what achieve operational excellence Lean Six Sigma and how best to execute strategies process improvement system suits your organisation • Implementing value stream mapping to eliminate non • Discovering in-house systems; project management, added value processes and increase efficiency and training, cost, timescale and risk management sustainability • Uncovering outsourced systems; risks, relationships, cost, • Highlighting the benefits of Lean; low cost, waste timescale and confidentiality elimination resulting in quicker yield in results Facilitator: Christine Hawkins, Asia Pacific Market • Uncovering the long term benefits of innovation, Intelligence and Strategic Improvement Projects, improvement and strategy Hewlett Packard Agnes Oon Bautista, Regional Senior Advisor, First Choice & Panellists: Performance Improvement DHL Global Forwarding Sukhavasi Venka Vamsi, Vice President Strategy and Busi- Management (Asia Pacific) Pte Ltd ness Development, Citi Private Bank Shibashiss Chakraburtty, Head of Business Excellence, ANZ Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS Open Q&A Discussion Case Study 11.50 Quantifying Social Media as a tool to measure the success of your Process Improvement projects 9.40 Implementing quality frameworks with Lean Six Sigma processes – Understanding the complexity of those frame- In this open Q&A session speakers across industries will be works in order to streamline the whole process invited to question each of their peers on how they quan- tify and leverage Social Media in the journey to process This session will present a real-time project example and excellence. The floor will be open for delegates to ask will uncover how successful quality frameworks can be questions they may have. implemented within your operations to streamline the whole process • Leveraging Social Media to cement organisational commitment to Process Improvement and pave the way • Defining measurable operational strategies to align for excellence business objectives with quality • How is the success of your Process Improvement project • Uncovering the complexity of those frameworks in order measured through the use of Social Media to streamline the whole operational process • Utilising Social Media in order to improve internal frame • Understanding business behaviours and mapping them works, motivate and upscale the mind-set of employees effectively against your objectives and leadership styles and drive customer culture transformation Probal Banerjee, Program Head, Amazon
  • 7. 14th AnnualLean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore CONFERENCE AGENDA : Day 2 MANUFACTURING STREAM SERVICE STREAM IT STREAM FINANCE STREAM Transforming Manufacturing Operations Transforming Service Operations Transforming IT Operations Transforming Finance Operations Identifying and measuring value added ser- Leveraging cloud computing to enhance Adopting a more customer centric approach to Minimising defects and increasing the speed vices to improve process excellence – adapting operational processes and streamline costs your operations and business process manage- of your operations to ensure quality and Lean Six Sigma processes to suit a labour driven ment through Process Excellence customer satisfaction Case Study workforce Chairperson: Mathias von Bescherer Case Study Case Study Case Study Director Operations at Microsoft Chairperson: Sukhavasi Venka Vamsi, Chairperson: Representative from Toyota Chairperson: Vineet Dwivedi, Head of Vice President Strategy and Business • Uncovering effective BPM strategies Business Solutions & Six Sigma Master Black Belt, Development, Citi Private Bank • Developing agile capabilities to respond • Understanding business behaviours and Honeywell International to changing environments both internal mapping it effectively against your • Maximising customer loyalty to retain and • Uncovering how to motivate and engage objectives and leadership styles win new customers and external employees in the process of service delivery • Integrating Lean and Six Sigma tools to • Streamlining your business processes and • Understanding customer demands and • Removing unnecessary complexities to reduce the amount of defects maximizing transparency of information educating those needs back to the customer ensure that projects are sustainable and • Implementing Six Sigma and Process continue to deliver added value and data • Uncovering changes in quality culture Excellence to enhance product quality • Optimising investments in process • Learn from organisations across all stages and align it with your process improvement • Learn from organisations across all stages excellence to ensure projects deliver of LSS and PE strategy of LSS and PE added value beyond cost reduction • Learn from organisations across all stages • Learn from organisations across all stages of LSS and PE of LSS and PE 13.30 Stream Session Improving your operational process through marketing Pradeep Bhanotha, Chief Operating Officer, Global Devel- This dedicated stream is tailored to each industry. Learn and and advertising processes using Six Sigma methodology opment Technology Services, Barclays Bank discuss the most pressing issues you are facing specific to your • Uncovering the benefits of efficient marketing processes industry sector. Delve deep into the commercial, regulatory BIG IDEAS in order to keep or gain more market share and operational challenges obstructing your path to Process • Utilising marketing and advertising streams in order to 16.45 The future of Lean Six Sigma and Process Improvement – Improvement or find out how other industries are tackling develop a customer experience culture within your Global Trends and Implications these issues from an alternative perspective. organisation applied through Lean Six Sigma principles In this session Lean Six Sigma and Process Improvement • Evaluating the benefits of marketing and advertising professionals across industries will discuss what is on the SUSTAINABILITY AND RISK MITIGATION performance measurement in order to prioritise horizon for Lean Six Sigma and Process Improvement Case Study improvement actions systematically. across Asia Facilitator: D N Prasad, Head of People Technology and • Raising the competitive bar in order to reshape the Counteracting risk during the transformation process in Operations & People Brand – APAC, Google customer of the future through a perfect value creation order achieve sustainability Panellists: process that has zero waste in order to stay ahead in the This session will present case studies and will uncover how Percival Virrey, World Wide Lean Transformation Leader & competitive market you can devise a plan to counter risk by fixing what you Six Sigma Master Black Belt, LED Semiconductor Co., Ltd • Deploying technology to drive operational excellence don’t understand and identifying the top root causes of Jian Chieh Chew, Director, Operation Excellence • Uncovering the shift from an internal to an external failure – APAC, eBay focus — tools associated with collecting and analysing • Understanding the market value of sustainable improve Dr. Khwaja Moinuddin, General Manager - the Voice of the Market. ment – uncovering the long term benefits from the start Process Excellence, Maersk Line Facilitator: in order to identify risk D N Prasad, Head of People Technology and Operations & •Mitigating risk and utilising Six Sigma and Process Live Interview People Brand – APAC, Google Improvement frameworks in the process 16:15 Overcoming obstacles, challenges and pitfalls - Apply- Panellists: • Incorporating strategies to reduce risk, manage data ing best practices to your Lean Six Sigma and Process Dr. Khwaja Moinuddin, General Manager - and cut costs in order to streamline the whole process Improvement programme Process Excellence, Maersk Line Sean Shao Changqiang, Regional Lean Six Sigma Probal Banerjee, Program Head, Amazon Manager, Fuji Xerox Global Services Have you got a growing concern? Want to achieve market leadership? What is stopping you from achieving operational Mathias von Bescherer, Director Operations at Microsoft 15.10 Networking Coffee Break excellence? In this LIVE Interview session, delegates will have 17.05 Closing Remarks by Chairman: the opportunity to have their pre-submitted questions an- Anirvan Sen, Shared Services Thought Leader, Global Panel Discussion swered by a Lean Six Sigma Industry professional. This interview Experience, Holistic Process Improvement Leader, GE 15.40 Applying Lean Six Sigma to your advertising offers you a chance to not only view the successes but the and marketing pitfalls of running a Lean Six Sigma project This panel discussion will highlight the significance of End of Conference Day Two
  • 8. 14th AnnualLean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Workshop A Take advantage of the range of exclusive 09:00am – 12:00 (Including networking break & lunch) sponsorship opportunities this event has Implementing Change Management to offer... Developing a new framework for change management in order to break resist- ance to change, maximise customer value while minimising waste and to drive process improvement in your organisation The 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 will be attended by key decision-makers across all sectors; dedicated to Facilitator: process improvement and improving their six sigma systems. Focused and Ashutosh Pandey, Quality, Strategy & Operations high-level, this event is a resourceful platform to initiate new business Management Lead, Nokia Siemens Networks relationships from across the lean, six sigma, and process improvement and operation innovation spectrum. Atul Ghai, Global Head of Lean Six Sigma, Nokia Siemens Networks Take advantage of this exclusive opportunity and enjoy sponsor benefits: Achieve thought leadership by exhibiting: showcase your expertise, inter Rationale: act and forge relationships with the Lean Six Sigma Professionals and This workshop will demonstrate how organisations can Process Excellence community integrate mechanisms into their process improvement plan in order to help create successful change management initiatives. The workshop Maximise your exposure by leveraging on our marketing resources, will also demonstrate the importance of sustaining BPM through the right including print and online advertisements, website and email campaigns leadership support by developing the mind-set of the leader to Lean Six Sigma Professionals and Process Excellence community Optimise your influence: chair the event– it is your opportunity to The key highlights of this session include: influence the audience and position your organisation as industry leader - Identifying fundamental mind sets in change leaders -Highlighting critical areas needed for change Position yourself a step forward from other vendors by hosting a -Developing a new understanding of change management networking lunch or drinks reception and discuss business in an informal way 08.30 Registration Tailored business development arrangements: target prospective industry 09.00 Welcome from Workshop Leader professionals through pre-arranged meetings to ensure you are meeting 09.15 Embedding change management through all layers of the the right people and developing the business relationship you desire organisation in order to guarantee stakeholder buy-in for Enhance you credibility through free live product demonstrations. process improvement investments 10.00 Uncovering the necessary tools and processes of cultural change management in order to strengthen knowledge Sponsorship opportunities are deliberately limited to ensure our management systems amongst employees delegates are receiving solutions from thought leaders in the market. 10.45 Networking Break Call us today to explore how we can best leverage this platform to 11.15 Uncovering how to optimise your leadership skills in order to customise a package that achieves your business objectives. lead sustainable change across teams and management Get in touch at +65 6722 9388 or email enquiry@iqpc.com.sg levels 12.00 End of workshop and Lunch
  • 9. REGISTRATION INFORMATION Booking Code: 12895.007 Vendor Primary Early bird booking Early bird booking Conference 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore Standard Book and Pay before Standard Book and Pay before Packages 11th Jan 2013 11th Jan 2013 DELEGATES REGISTRATION DETAILS Conference 5248 (save 350) 4948 (save 650) 4248 (save 350) 3948 (save 650) + 1 Workshop Title: Mr . Mrs. Ms. Dr . Other Conference 4299 3999 (save 300) 3299 2999 (save 300) First name: Surname: Job Title: Department: Workshops only 1299 1299 Email Address: Company:5 WAYS TO REGISTER Address: IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY +65 6722 9388 enquiry@iqpc.com.sg • You may substitute delegates at any time by providing reasonable ad- vance notice to iqpc. Country: Postcode: +65 6720 3804 www.sixsigmaasia.com • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at an- Telephone: OFFICE MOBILE Fax: other iqpc conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract Approving Managers Name: IQPC Worldwide Pte Ltd, 61 Robinson Road, fee will be retained by iqpc for all permitted cancellations. No credit will Email Address: #14-01 Robinson Centre, Singapore 068893 be issued for any cancellations occurring within seven (7) days (inclu- sive) of the conference. • In the event that iqpc postpones an event for any reason and the delegate is unable or unwilling to attend in on Delegates Approving Date: DD / MM / YYY Y the rescheduled date, you will receive a credit for 100% of the contract ManagersTEAM DISCOUNTS Signature: � I agree to IQPC’s fee paid. You may use this credit for another iqpc event to be mutually Signature: payment terms.IQPC recognises the value of learning in teams. agreed with iqpc, which must occur within one year from the date of If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below:Group bookings at the same time from the same company postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. First name: Surname:receive these discounts: • Iqpc is not responsible for anyloss or damage as a result of a substi- 3 or more 7%  5 or more 10%  8 or more 15% tution, alteration or cancellation/postponement of an event. Iqpc shall Email Address: OFFICE Telephone:This offer is exclusive of the early bird discount. Call us for a assume no liability whatsoever in the event this conference is cancelled, If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking.special discount rate for teams of 10 and above. rescheduled or postponed due to a fortuitous event, act of god, unfore-Not applicable to workshop(s) and/or site visit(s) only seen occurrence or any other event that renders performance of this PAYMENT DETAILS PAbookings. conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, la- � I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD bor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circum-VENUE stances beyond the control of the organizers may necessitate substitu- Card Type: Visa Mastercard M American Express Expiry Date: M / Y Y Y YGrand Copthorne Waterfront Hotel Singapore tions, alterations or cancellations of the speakers and/or topics. As such,392 Havelock Road Singapore, 169663 Singapore iqpc reserves the right to alter or modify the advertised speakers and/or Card Number: / / / topics if necessary without any liability to you whatsoever. Any substitu-T. +65 6733 0880 tions or alterations will be updated on our web page as soon as possible.F. +65 6737 8880 Name Printed on the Card : Discounts:CONFERENCE DOCUMENTATION All ‘Early Bird’ Discounts require payment at time of registration and Signature: Date: DD / MM / YYY Y before the cut-off date in order to receive any discount. Any discounts I am registering as a delegate, please send me an offered whether by iqpc (including team discounts) must also require extra set of Conference Documentation with Audio CD payment at the time of registration. All discount offers cannot be com- with a SGD100 discount: SGD699. bined with any other offer. � BY DIRECT TRANSFER Please quote 12895.007 with remittance advice I cannot attend the event, please send me the YOUR DETAILS: Conference Documentation and Audio CD at SGD799. Please email our Database Manager at enquiry@iqpc.com.sg and in- IQPC Bank Details: Account Name: IQPC WORLDWIDE PTE LTD I cannot attend the event, please send me the form them of any Account Number: 147-048128-001 Swift Code: HSBCSGSG Conference Documentation only atSGD549. incorrect details which will be amended accordingly. Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay,Orders without immediate payment or credit card details #08-01 HSBC Building, Singapore 049320will incur a processingfee of SGD99 per order. DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.(N.B. ADVANCE ORDERS WILL DETERMINE WHETHER 1984. Your data may be passed to other companies who wish to com-OR NOT THIS CONFERENCE WILL municate with you offers related to your business activities. If you do not PAYMENT TERMSBE RECORDED - PLEASE ENCLOSE PAYMENT WITH wish to receive these offers, please tick the box below.YOUR ORDER.)  Please do not pass my information to any third party. Registrations/orders received without immediate payment or credit card details will incur a processing fee of SGD 99 perAny custom duties & taxes imposed on the shipment of registration/order. Payment is due in full upon receipt of invoice.Full payment prior to the event is mandatory for attendance.order/s shall be borne by the recipient.