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FutureM Design for Delight panel: 5 Key Points
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FutureM Design for Delight panel: 5 Key Points

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5 key points for great customer experience from ISITE Design's session at FutureM, Design for Delight.

5 key points for great customer experience from ISITE Design's session at FutureM, Design for Delight.

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  • 1. Delight ≠ Technology & DesignDelight = Culture, Vision, Execution
  • 2. Boloco: Social media  Real-time feedback  DelightDesign for Delight – FutureM 2012
  • 3. Life is good: “Companies get so attached to“How’s the mission going?” instead of engagement metrics that matter.”Design for Delight – FutureM 2012
  • 4. Zipcar:End-to-end experiences > TransactionsDesign for Delight – FutureM 2012
  • 5. Gemvara: Empower customers to communicate the value of the brand.Design for Delight – FutureM 2012