Sic 2012 gosria presentation 24 may

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Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, and the International Association of Outsourcing Professionals (IAOP), the global, standard-setting organization and advocate for the outsourcing profession, today announced that the inaugural IAOP/ISG Global Outsourcing Social Responsibility Impact Award has been awarded to CBRE Group, Inc (NYSE:CBG).
The award, established by IAOP and ISG, recognizes service provider excellence in Corporate Social Responsibility (CSR). The winner demonstrates exemplary leadership in, and ongoing commitment to, activities that foster community involvement, fair operating and labor practices, respect for human rights, attention to environmental impacts, consumer issues and good governance.

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Sic 2012 gosria presentation 24 may

  1. 1. Global Outsourcing Social ResponsibilityImpact AwardBill Hefley, Ph.D., CDP, COPUniversity of Pittsburgh & ITSqc, LLC24 May 2012 Copyright © 2012 Information Services Group, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from ISG, Inc.
  2. 2. Social Responsibility issues(addressed by ISO 26000:2010) Environment Labor . Fair Operating Practices Practices SR Human Consumer Rights Issues Community Organizational Involvement and Governance Development SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved © 2012 IAOP® All Rights Reserved 2
  3. 3. ISO 26000 View On CSR and Sourcing►“An organization should consider the potential impacts or unintended consequences of its procurement and purchasing decisions on other organizations, and take due care to avoid or minimize any negative impacts. It can also stimulate demand for socially responsible products and services.”►“Each organization in the value chain is responsible for complying with applicable laws and regulations and for its impacts on society and the environment.”►“Each organization should promote fair and practical treatment of the costs and benefits of implementing socially responsible practices throughout the value chain, including, where possible, enhancing the capacity of organizations in the value chain to meet socially responsible objectives.” SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 3
  4. 4. IAOP CSR Survey 2011 Results►Two years ago ~71% told us that CSR was important, this years results show this remains true. Today, it remains at 70%. Although fewer respondents view CSR as much more important, this reflects a maturation of the outsourcing industry’s acceptance of CSR. A significant growth from 8% (2009) to 23% (2011) of buyers who always consider provider CSR capability when making an outsourcing decision►Slightly greater concerns about resistance to globalization/ protectionism, global political instability, and climate change►Strong growth in Socially Responsible Outsourcing (SRO), including Impact Sourcing, from 58% (2009) to 74% (2011)►Organizations feel that their stakeholders expect CSR, so providers will see reflected in outsourcing deal SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 4
  5. 5. IAOP CSR Sub-Committee►Identifying and promoting discussion among IAOP members on how to advance critical social, economic and environmental issues►Examining CSR policies and practices for outsourcing embraced by IAOP members and the industry as a whole►Helping IAOP address CSR through training programs and standards development such as: The Certified Outsourcing Professional® (COP) program IAOP chapter informational meetings and seminars The annual Outsourcing World Summit® Outsourcing Hall of Fame induction for industry leaders who contribute to business and society The Code of Ethics and Business Practices Standards for outsourcing professionals Outsourcing Professionals Guide to CSR (forthcoming 2012) Global Outsourcing Social Responsibility Impact Award (GOSRIA) SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 5
  6. 6. The Award ►Global Outsourcing Social Responsibility Impact Award (GOSRIA) ►Established by IAOP and ISG to recognize service provider excellence in Corporate Social Responsibility (CSR) activities. ►Acknowledges achievements, exemplary leadership and ongoing commitment of an outsourcing service provider to activities that foster community, workplace training, communication, environment and giving. SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 6
  7. 7. Entry Process ►In this inaugural year, independent judging panel selected IAOP 2012 Global Outsourcing 100® applicant that has demonstrated exemplary leadership and ongoing commitment in its CSR activities ►To qualify for the award: A service provider must have completed the Global Outsourcing 100 application Both the Global Social and Environmental Standards section and the CSR in Outsourcing optional section of the application must have been completed Service providers who wish to be eligible for the 2013 award may apply at www.iaop.org beginning September 1, 2012 SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 7
  8. 8. Judging►Panel made up of IAOP CSR Subcommittee non-provider members Bill Hefley, Ph.D., COP, CDP, University of Pittsburgh & ITSqc, LLC Chair, 2012 Evaluation Panel Sarah Troup, The Rockefeller Foundation Ron Babin, DBA, CMC, COP, Ryerson University Rita Soni, NASSCOM Foundation.►Adhering to ISO 26000 guidance, judges marked each entry against the following categories: Community involvement and Fair operating practices development Environmental impacts Labor practices Consumer issues Human rights Organizational governance SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 8
  9. 9. Our Inaugural Winner►CBRE Group, Inc. World’s largest commercial real estate services firm►Doing well and doing good Ranked No. 6 in 2011 Global Outsourcing 100, emphasizing CBRE’s management capabilities First winner of the annual Global Outsourcing Social Responsibility Impact Award (GOSRIA)►Selected CBRE Achievements in CSR in 2011 First carbon-neutral global real estate outsourcing firm Significantly expanded and improved its ethics and compliance program Markedly increased corporate and employee giving to charitable and community organizations SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 9
  10. 10. Accepting for our Inaugural Winner►William (Bill) Concannon, COP, is President, Global Corporate Services (GCS), for CBRE with responsibility for all GCS operations globally.►He oversees the delivery of all services to GCS clients, including facilities management, transaction management, project management, and client strategies and consulting.►He also serves as a member of the Global Executive Board and the Americas Operations Management Board.►He was inducted into IAOPs Outsourcing Hall of Fame in 2011. SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 10
  11. 11. SIC 2012Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved 11
  12. 12. www.isg-one.com

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