3Q14 ISG Global Outsourcing Index

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Data from the 2Q14 Global ISG Outsourcing Index shows the global outsourcing industry is on track for a strong 2014. Full data available at http://www.slideshare.net/ISG_Inc/3q14-global-isg-outsourcing-index

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3Q14 ISG Global Outsourcing Index

  1. 1. Global Outsourcing on Track for Strong 2014 (Despite 3Q Softness*) *As ISG forecasted YTD, annual contract value (ACV) up 13% to $17.1B Double-digit ACV growth YTD across regions, and in ITO and New Scope awards Americas lone bright spot in 3Q14, with ACV up 11%; ACV down by double digits in virtually every other geography, segment Asia-Pac Mfg, CPG, Travel/Transport/Leisure EMEA Americas Fin Serv, Energy & Mfg Mfg, Energy, Travel/Transport/Leisure global industry growth ACV expected to grow by Double Digits for FY14 YTD Broader Market Contract Award Trend 22% ACV of ITO and New Scope contracts both up 3Q14 Region Leader $1.9B ITO contracts ITO ACV 657 up17% Americas ACV up 11% YTD Domain Leader $13B YTD, ACV for BPO The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. Both at record levels 3Q only a pause from record-setting first half; activity expected to pick up again in 4Q and into 2015 To view the full ISG Outsourcing Index results, click here. RESEARCH | CONSULTING | MANAGED SERVICES

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