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       LIFESTYLE DESIGN
        WITH BLOGGING


 YARO STARAK
                    >> THE ORIGINAL AND BEST INTERNET MARKETING MAGAZINE
                                                                     internet marketing magazine
               DESIGNED SPECIFICALLY FOR THE IPAD, IPHONE, ANDROID AND THE WEBoctober 2012            1
>   INTERNET UPDATE



THE STATE OF THE INTERNET
    In this section of Internet Marketing Magazine we cover the low down on what are the big plays that
    have happened online recently and how they affect you.

iPhone 5 Thinner and Faster            may not be worth lining up in the     a smartphone, and one-third use
                                       rain for.                             their mobile devices to view news
The latest shot across the bow in                                            stories and video clips at least
the mobile wars is Apple releasing     Sorry About Our Maps                  once a week.
their highly anticipated iPhone 5.
The launch was similar to previous     In it’s latest IOS update Apple re-   That’s according to a survey by the
iPhone releases with fans lining up    placed Google Maps with its own       Pew Research Centre’s Project for
in the streets to get their hands on   new Apple Maps. Testing this fea-     Excellence in Journalism, which
the new device.                        ture on a recent trip the Internet    polled more than 9,500 adults
                                       Marketing Magazine team quickly       from late June to early August.
                                       ditched the Apple Maps application
                                       and switched back to Google Maps  Devices based on Google Inc.’s
                                       via the browser on our iPhone.    Android platform are gaining mo-
                                                                         mentum. Pew found that just over
                                       Early releases of new mapping half of tablet owners reported
                                       products are never that great and owning Apple’s iPad, compared
                                       as a result Tim Cook, Apple’s CEO with 81 per cent a year ago.
                                       made a public announcement this
                                       month that the product fell short Forty-eight per cent now own an
                                       of their expectations.            Android-based device, including
                                                                         Amazon.com Inc.’s Kindle Fire.

                                                                             The Internet Marketing Magazine
                                                                             team road tested the Kindle Fire
The new iPhone 5 is 18% thinner                                              in the last month and found it to
and 20% lighter than the previ-                                              be a disappointing user experi-
ous version (iPhone 4S). In a move                                           ence compared to the iPad as a
unique to apple they have made                                               tablet device. We believe the best
the device 9mm longer but not                                                way to look at the Kindle Fire is
any wider so that it can easily still Mr Cook suggested customers use        as a Kindle that also has a web
be held in one hand and driven competitors’ maps software in-                browser. Kindle users who also
with the use of the thumb.            cluding the Web version from rival     have Amazon Prime accounts may
                                      Google until Apple could improve       have a different experience to our
Whilst everything is consistently its own mapping software. He               testing.
more ‘wow’ than previous re- didn’t say when or how that would
leases one area where Apple still take place.                                Amazon Prime is an annual mem-
needs work seems to be the bat-                                              bership program that offers cus-
tery life. Apple is claiming that the                                        tomers unlimited Free Two-Day
new battery can last for 8 hours of Half of US Own Tablet or Smart-          Shipping on millions of items, in-
talk time. That may be acceptable phone                                      stant streaming of thousands of
when the battery is new but once                                             movies and TV shows and access
the product is a year or two old Half of all adult Americans now             to borrow a Kindle book every
and the battery has degraded it own either a tablet computer or              month, including New York Times


2      internet marketing magazine
       october 2012
Bestsellers, with no due dates.       Facebook Release        Sponsored Google Overtakes the Value of
This service costs just $79 a year.   Ads in Search                     Microsoft
In a very clever marketing move
from Amazon US customers who          Facebook has begun launching its       Sky news reported earlier this
purchase a Kindle Fire are now        Sponsored Results Search Type-         month that Google has surpassed
given a free month of Amazon          ahead ad unit it in the last few       the market capitalisation of Mi-
Prime.                                weeks, although it seems to be         crosoft for the first time. This il-
                                      only in limited countries initially.   lustrates the transition to a web-
                                                                             centric technology world from
Google Webmaster Tools now It lets marketers target users                    one dominated by personal com-
More Pro-active                     searching for specific apps, Pag-        puters.
                                    es, and Places and insert a link
Google’s Webmaster Tools is a into the type-ahead results that
very valuable insight into the points to their own app, Page,
way that Google views and crawls custom Page tab, or post. Busi-
your site. Until recently it’s been nesses cannot direct users off-
up to the Webmaster to check site with the ads yet, though they
Webmaster tools to see if any can appear above the top organic
status changes have occurred. result making them powerful for
Google have now changed their diverting traffic from competi-
stance on this and will pro-ac- tors.
tively email webmasters with no-                                             A recent rise in Google shares
tifications when their sites status                                          meant the company was valued
changes. The Internet Marketing                                              at $US249.5 billion, while a slight
Magazine team believe this is as                                             fall in Microsoft stock gave the
a result of the rise in volume of                                            PC software maker a market cap-
Malware on the web.                                                          italisation of $US247.8 billion.

Below is part of the statement                                               Google was founded in 1998 after
Google sent to all Google Web-                                               graduate computer science stu-
master tools customers in the                                                dents Larry Page and Sergey Brin
last month.                                                                  developed a new way of search-
                                                                             ing the internet.
“To keep you informed about your
site’s status Webmaster Tools                                       Microsoft was founded by Bill
will now automatically send you   Currently Zynga (shown above) Gates and Paul Allen in 1975
a notification email if there are and Match.com are running Spon- just as personal computers were
critical or important issues that sored Results. The ad units could starting to become widespread
we detect with your site.         allow Facebook to begin challeng- and became the world’s largest
                                  ing Google for search ad dollars. software maker after developing
We’ll only send you email for is- The one thing that appears to be the dominant DOS and Windows
sues that we think have signifi- missing initially is Ad Relevancy, Operating Systems for PCs.
cant impact on your site’s health because as shown in the exam-
or search performance which ple above ‘Texas HoldEm Poker’ Both companies still trail behind
have clear actions that you can could be argued as being not rel- Apple, which has built a value of
take to address. For example, evant to ‘Marvel’. This may have over $US630 billion, largely based
we’ll email you if we detect mal- a negative effect of making the on the amazing success of its
ware on your site or see a sig- Facebook searches feel less accu- iPhone and iPad mobile devices.
nificant increase in errors while rate to its user-base.
crawling your site.”



                                                                                     internet marketing magazine
                                                                                                    october 2012    3
From the Desk of the Editor

    Last month was an excellent month for Internet       Important: We’re working on building the number
    Marketing Magazine with strong growth figures and    of reviews we have on the Apple platforms so as to
    also the Leon Jay expert interview generating some   keep dominant rankings in the search. If you are
    real interest from those marketers in the software   getting good value from Internet Marketing Maga-
    business space.                                      zine I’d really appreciate it if you could spare 1
                                                         minute of your time and click this link to give us
    This month’s expert audio interview with Yaro Sta-   a quick honest review (click ‘view in iTunes’ then
    rak is now available in the members area. Yaro       scroll down and click ‘write a review’, thanks :).
    provides amazing insight into his blogging business
    methodology and how he has leveraged that to cre-
    ate amazing work/life balance.                      Until next time… Wishing you the best of success
                                                        online
    Existing members will have already received a no-


                                                         GregCassar
    tification email with a link to the audio download.
    If you are not already a member please feel free
    to join the thousands who already are and register
    for it today at http://internetmarketingmag.net/
    become-member/                                      Greg Cassar
                                                         Internet Marketing Strategist
                                                         & Editor – Internet Marketing Magazine




4       internet marketing magazine
        october 2012
internet marketing magazine
               october 2012   5
>   EXPERT INTERVIEW


                        LIFESTYLE DESIGN
                         WITH BLOGGING
                             An Interview by Internet Marketing Strategist Greg Cassar
    Yaro Starak is a professional blogger and serial Internet Marketer. Yaro is one of the few mar-
    keters online who really walks his talk when it comes to lifestyle creation and living the true ‘4
    hour type workweek’.

    Greg: Yaro, you are one of the few guys I know         about having a website really started this whole
    who have gone from a student to a full time In-        process off for me. I wanted to have a better web-
    ternet marketer without a traditional day job.         site. I wanted to have a domain name eventually.
    Can you explain a bit about how you turned             I wanted to be able to make my website look bet-
    your hobby into an income online at such an            ter, so I bought myself a textbook so I could learn
    early age?                                             how to do HTML. Then that lead to having a better
                                                           website and then learning what it takes to grow
    Yaro: When you say it like that it sounds like it      a website, get traffic to the website, get volun-
    happened overnight, but it definitely didn’t. I was    teer writers as well – that’s how I had some of the
    at university and I got my first Internet account      content for that site. They’d write reviews and
    from my university. That was back in the dial-up       reports from tournaments they would go to play-
    days in the late 90s, and that’s when I fell in love   ing this card game.
    with the Internet to begin with. Prior to that I re-
    ally wasn’t really a computer user. I read websites    Really that was my stepping-stone to everything I
    and newsgroups; I was interested in hobbies at the     did going forward. I learned about Internet Market-
    time. I was reading about tennis and a card game I     ing 101, bearing in mind this was prior to Google,
    was playing called “Magic the Gathering” and just      or Facebook or just anything that’s going on today
    taping into what was going on with the Internet.       - it was really quite the Wild West sort of era.

                                                           I did make about 500 dollars a month from that
                                                           first website - eventually. It certainly wasn’t over-
                                                           night. It took me about two years to get to that
                                                           point. I then used that as a springboard to launch
                                                           other websites and Internet businesses after grad-
                                                           uation and managed to avoid having that full-time
                                                           job. So it’s really just a case of maybe a little
                                                           bit of timing, being in the right place at the right
                                                           time, also having a passion for the Internet, and
                                                           more important than anything else not wanting
                                                           a full-time job. I was really adamant about not
                                                           having to go somewhere from 9 to 5 on someone
                                                           else’s dime. So it worked out.

    I eventually got to the point where I wanted to Greg: Your ‘Flagship online entity’ is the Entre-
    have my own website and I experimented with preneurs-journey.com blog. How did that come
    a few free tools; used that to start a card game about?
    website to begin with. I guess my natural curiosity




6      internet marketing magazine
       october 2012
Yaro: The Magic website was fun       from the United States, like the      studies in my under graduate de-
for three to five years. Eventu-      pets.com etc. Then there were         gree and their English was ter-
ally I stopped playing the game       good stories like eBay, actual        rible, so I knew they really could
myself, but I still ran the site;     businesses that had real revenue      benefit from this service. They
enjoyed that and it was the dot.      models making big money, and I        usually had disposable income
com boom era, so I was looking to     wanted to get in.                     for that; anything to help them
get to something with potentially                                           get better grades was something
a bigger up-side. Magic just isn’t    I started lots of websites I could    they’re willing to spend money
a large market in Australia, so I     tell you a bunch that didn’t work     on.
was never going to get rich off of    out, but the one that did even-
it and I was losing interest in the   tually work was a proof reading       I grew it to the point where I was
game.                                 business called BetterEdits.com.      living a sort of a two-hour work-
                                      I wanted to offer editing proof       day scenario. I was making a full
So, I looked at quite a few op-       reading primarily for international   time income having a team of
tions. I brought friends together.    students in Australia. We have a      editors, editing and proof reading
We had meetings. We were see-         lot of them. I’d done a few group     the papers, while I was forwarding
ing all these stupid stories coming   assignments with them in my own       emails and doing search engine




                                             entrepreneurs-journey.com




                                                                                   internet marketing magazine
                                                                                                  october 2012   7
optimization to get more traffic   about that subject. So, I started     you monetize a blog? I know
    to the website, as well as going   writing about running the proof       you have multiple monetization
    to university campuses and put-    reading business, instead of using    strategies in that space. Can you
    ting up posters to promote the     it as a tool to market the proof      please clarify for the Internet
    service. And that was my life for  reading business. So it was more      Marketing Magazine Community?
    quite a number of years at that    blogging and style. I was talking
    time.                              about the day-to-day operations       Yaro: By the time I’d built my au-
                                       and then I realized that what I re-   dience and my blog up to about
    And it was in 2004, a couple of ally wanted to do was talk about         a thousand subscribers – some-
    years after graduation that I was that sort of thing – what it means     where between one thousand
    told by a friend that this thing to be an entrepreneur, what it          and three thousand were coming
    called a blog was popular, it was means to run the website in an         to my blog after about 18 months
    gaining popularity and also really online business, as well as some      of blogging. So it wasn’t quick,
    good for search engine optimiza- of the experiences that I had had       but I built up an audience and I
    tion.                              prior to that running offline busi-   started thinking about my blog
                                       nesses too.                           less as a hobby, and more poten-
    The best way to learn, in my                                             tially as an income stream at this
    opinion, is to do it, so that’s I bought a domain name. It was           stage.
    what I did. I installed a blog on meant to be a hobby, so I wasn’t
    my proof reading business and I really thinking too much about           I did some direct ad sales to spon-
    attempted to write about proof how good the domain was. I                sors - paying me 50 to 100 dollars
    reading, which failed miserably, bought entrepreneurs-journey.           per month to put a banner on my
    because it’s a very boring subject com. It’s a good brand, but it’s      website. People would go to that
    that I personally wasn’t interest- a shocker of a domain name to         page, see how much traffic I got,
    ed in. I was running a business spell.                                   what advertising packages were
    about proof reading, but I didn’t                                        available, send me some money
    care about writing about gram- Greg:	I did similar things. Back          through PayPal and I’d put their
    mar and spelling and things like then Google really wanted that          banner up for a month, or how-
    that – not my strong point.        stuff with the hyphen. That           ever long they wanted to run it
                                       helped from an SEO point of view.     for. That worked better. I started
                                       It’s not as relevant any more.        to get 50, 100, 200 – even up to
                                                                             300, 400 dollars from that during
                                        Yaro: So I started the blog as       the first couple of years, which
                                        purely a hobby and eight years       started to get better, certainly
                                        later now I’m still doing that.      a consistent income stream. So
                                                                             that’s been very consistent and
                                        I sold the proof reading business.   it’s always been always there for
                                        I sold the card game website.        seven years.
                                        I’ve sold every under project I
                                        had at the time and became a         The next thing I wanted to try
                                        professional blogger, and then a     was, what’s called affiliate mar-
                                        professional teacher as well with    keting. You get a special link
                                        having courses and membership        that’s got your tracking ID in it,
                                        sites and products that I’ve sold    and if a person reads the article,
                                        and doing email marketing and        or whatever it is you publish and
                                        just building a really substantial   clicks that link and then makes a
                                        information publishing business      purchase, you get a commission.
                                        backed up by that brand.             In my industry commissions are
                                                                             usually about 50 percent.
    It was difficult to get people to   Greg: The most common ques-
    come and visit the site anyway      tion about blogging is - how do I was a student of Perry Marshall



8       internet marketing magazine
        october 2012
at the time. He had a very, and still has a very well    You can do paid advertising. Buy some traffic from
known eBook called, “Definitive Guide to Google          Pay Per Click, Facebook or you can find niche web-
AdWords” and it really was a leading book on that        sites to buy ads from – that’s if you’ve got a budget.
subject at the time. And he had a special package
that you could recommend to your audience through        The best methods today are, being innovative with
affiliate marketing, where you could buy the eBook       your content creation. So, the people I see succeed
and get some CDs for about 50 bucks – and I’d get 25     are very prolific and very consistent with multi-
of it, or something like that. So I wrote a review and   media tools, such as publishing videos on a regular
recommended it and I made no sales for the first         basis with YouTube - which all go back to your blog
couple of days. I was really bummed out about that,      & running a regular podcast - which goes back to
but then a few days later I got my first sale, and a     your blog.
few more trickled in. I may have made maybe five
or six sales, so a couple of hundred dollars commis-  What I’ve found for me is that worked early on was
sions there as an affiliate, which opened my eyes     doing interviews on podcast. I really enjoyed that
to a potentially another income stream, especially    and it was a great traffic source too because the
over time as I grew my traffic.                       people I interviewed – not all of them, but some
                                                      of them would share the interview with their au-
And those two were the main sources of income for dience, which would get people back to my site.
me for a while – affiliate marketing and advertising. I’ve interviewed some people through my blog and
I didn’t move on to what you’d call Stage 3, which that’s instantly grown their audience by 700 peo-
is having your own product, for a number of years. ple, just from that one interview. So get yourself
                                                      interviewed as well if you’re just starting up.
Because of what was going on in the Internet Mar-
keting industry, thanks to the product launch for-
mula, I decided that I’m going to do a launch of a
membership program on subscription. It took me a
couple of months or so of work, but once I got out
the door I had 400 paying members and an extra ten
thousand dollars a month in recurring income.

So advertising, affiliate marketing and selling your
own products and services - Those are the most
common formats for monetizing a blog.

Greg: One of the biggest issues new bloggers and
marketers come across is how to get attention
and how to get traffic on what is an ever more
diverse Internet Eco system. Do you have key
strategies that you recommend for getting atten-
tion and traffic to your sites?

Yaro: There are things I did during the early days
with my blog and they work OK. Nowadays they’re
not going to grow your traffic really quickly, but you
do it often enough for long enough, they do work.
That’s just simple things like leaving comments on
other blogs; participating in online forums, and in
a forum you can have a signature, which is the link
back to your own blogs - you spend enough time in a
forum and build a profile there and people will start
looking at your website as well.

                                                                                   internet marketing magazine
                                                                                                  october 2012   9
The real trick I believe to getting    you’re basically just selling some-   end date actually psychologically
 exposure is just to do things that     one three payments, so it’s not       makes it more likely people stay
 are interesting and then finding       really that continuous a continu-     in your program. I think the actual
 places to tell people about what       ity income stream in that regard,     ongoing subscription services are
 you’re doing. A lot of the prob-       you still have to keep bringing in    great for software services like
 lems people struggle with, with        new people.                           AWeber where you go, “I need to
 traffic is the fact that their con-                                          keep using that for my business”.
 tent sucks to begin with. They’re      In my own experience I launched       So it really does depend what
 just not being innovative, not do-     with the very first offer of what     you’re selling, who you’re selling
 ing things that are interesting.       you might call, an open-ended         to and that’s how you have to de-
 If you’ve got a story about how        program. I knew I wouldn’t do it      cide.
 you made a million dollars in one      forever, but I didn’t tell my au-
 weekend – that’s really interest-      dience when it would end. I was       But as an instruction for peo-
 ing. People are more likely to want    thinking about 12 months. I had a     ple who are teaching a course, I
 to know about that. But if you’re      massive drop off, so my attrition     would definitely make sure you
 just writing about how you made        was quite large and I obviously       tell people when the end date
 ten dollars selling one eBook, a lot   was looking for ways to solve that    is. In fact, if you can even make
 of people do that - so, it’s not as    problem.                              a shorter time frame nowadays,
 exciting. So, it’s all about doing                                           people don’t want to spend six
 something unique, but it doesn’t    Later I wanted to test the theo-         months going through a course –
 always have to be about money.      ry that if I make it a course and        30 days is probably more realistic,
                                     have a specific end date, then I         so you might just want to have a
 Greg: You mentioned before could push them to the comple-                    payment plan on a 30 day product.
 about you moved into the prod- tion of the course. So, I changed             In fact that’s what I saw recently
 uct space. I know you had some my 12 month plan to a 6 month                 with Andy Jenkins. He had a video
 good success with membership course and doubled the price for                course which you get basically in
 sites. Have you found the mi- the second lot. So I was originally            one month - the course can be
 cro-continuity model to convert at $47 a month, I changed it to              paid for with two thousand dollars
 better than open-ended sub- $97 a month, which meant I ba-                   up front, or you can go all the way
 scriptions? And what are your sically could sell people in and               down to $97 dollars, or $197 dol-
 thoughts on the recipe of a win- it’d be like they’d be staying for          lars over 12 months to pay for it.
 ning membership site?               12 months anyway, because it was         So, you get the payments over a
                                     double the price.                        period of time, but they get the
 Yaro: I find it seems to depend on                                           course quickly. It’s about testing
 what you’re offering. Most people So, that worked really well. The           really. I don’t think there’s an an-
 I speak to, even if they have an attrition rate dropped significant-         swer that fits everyone.
 open-ended membership site they ly, and even when I had people
 have a life cycle seems to average cancel and say, “I want out” I’d
 between three and 12 months as tell them, “Well listen, you’ve
 the life cycle I keep hearing peo- only got two or three months left
 ple quote.                          before you’ll have this program
                                     complete, and you’ll have life-
 Greg: What I hear across a whole time access to the material, so if
 bunch of different industries is you don’t stay in then you’re go-
 that three months is very much ing to stop at wherever you’re at
 the average.                        now and you won’t have access to
                                     a complete program”. That saved
 Yaro: Yes, which if you think about quite a few people from leaving.
 it, people rave about how it is so
 great to have all of this continued So I think if you’re teaching some-
 income, but at the end of the day thing, a shorter timeframe with an



10     internet marketing magazine
       october 2012
“
	
	   I was really
adamant about
not having to go
somewhere from
              “
9 to 5 on someone
else’s dime.




                    internet marketing magazine
                                   october 2012   11
Greg:	 I know you are a big advo-      So, I think the important thing is
 cate of the 80/20 principle and        to find where you get the most
 creating true leverage in your         leverage from your own personal
 business and lifestyle. What do        motivation. Whatever it is that
 you think you are doing differ-        gives you an audience that keeps
 ent in this space to give you time     coming back, because you know
 and opportunity to travel etc          you’re going to keep doing that,
 that others maybe are not?             and then you have a platform.

 Yaro: The most important thing,        So you have to pick something.
 which is the thing I’ve done from      If it’s online, then you can’t get
 day one is to build an asset that      out of building some form of as-
 I’d maintain long term. My blog        set, whether it’s a mailing list, or
 is that. You called it “My Flagship    a website. I honestly recommend
 Website” and it’s really true. The     you should be building an email
 Entrepreneurs-journey.com blog is      list as a bare minimum online as
 a platform. Without it everything      a means to keep communicating.
 else I’ve done afterwards would        But if you do that, writing one
 not have as much an impact. I          email to your list is literally an
 wouldn’t be able to build my email     hour a day job, so once you have
 list. I wouldn’t be able to launch     a list you could have a successful
 courses. I wouldn’t be able to do      profitable business on one hour a
 affiliate marketing, or have an on-    day’s worth of work – and it’s por-
 going advertising income stream.       table, you can take it anywhere
                                        you go. And it’s the same with
 I’ve always committed to writing       the blog. I’ve written my blog all
 or publishing something on this        around the world. I’ve made mon-
 blog for the entire eight years, ev-   ey as I’ve travelled. So, it’s all
 ery single week. I know it’s there     about having the platform, your
 for me so I don’t have to worry        asset to leverage. Once that’s in
 about things. It doesn’t take much     place it becomes a lot easier.
 once it’s been built. It’s probably
 more than a two hour a day sort        Greg: How can our readers and
 of job at the start. You really do     listeners find out more about
 need to put in the hard work at        your sites and your courses on-
 the beginning to build up your au-     line?
 dience. But once you get to a cer-
 tain point, you’ve got some nice       Yaro: The domain name is too
 search results coming in – like with   hard to spell, so I tell people to
 my site 80% of the traffic is organ-   Google my name, which is ‘Yaro’.
 ic and I don’t have to do anything     Thankfully my name is unique so
 to keep having 50 to 100 people        there is not a lot of competition
 keep join my email list every day.     out there and I’m number one
 And that’s because I wrote reports     ranked in Google for that. You’ll
 and I wrote heaps of articles so       find my Entrepreneurs-Journey.
 they get Google results and the        com blog that way. There’s tons of
 fact people keep finding me every      great podcasts and articles from
 day, new people – and that allows      eight year’s worth of me writing
 me to get leverage, so my time is      about information publishing and
 no longer used in that aspect.         blogging and doing launches.




12     internet marketing magazine
       october 2012
Make Your Website Easy to Read
& Effective on all Mobile Phones




                           internet marketing magazine
                                          october 2012   13
>   BUSINESS SUCCESS


                      HOW TO ELIMINATE
                       FAILURE GRAVITY        By Nick Cownie

                                                           next time you grab your laptop or smart phone?
                                                           •	 Bought an exercise machine from an info-
                                                           mercial, and have it hidden away permanently
                                                           under a bed somewhere?
                                                           •	 Bought an info-product, training program,
                                                           book or dvd set, and have it sitting on a shelf
                                                           somewhere gathering dust?
                                                           •	 Gone to a seminar, then came home with a
                                                           mile-long to-do list that never again saw the light
                                                           of day?
                                                           •	 Been to a networking event, collected a pile
                                                           of business cards (which now live in the back of a
 Here’s a prediction for you: If you don’t get Failure     drawer), but never called any of the people you
 Gravity handled it will send you broke, make you          met?
 fat, destroy your dreams, ruin your life, and ulti-
 mately kill you. Pretty harsh, right?                   I could go on for days with examples of Failure
                                                         Gravity in action. And if you answered “yes” to just
 So what is Failure Gravity, and how can you tell if     one of the questions above, Failure Gravity is most
 you’re suffering from it?                               definitely in action in your life too.

 Pop quiz… Have you ever:                                The Science and Psychology of Failure and Suc-
   •	 Bought a gym membership, gone for a week           cess
   or two, then had a hard time motivating yourself
   to go?                                                In my last article Why People Fail To Make Money
   •	 Decided to eat more healthy food, then             Online I explained how my 17 year study into the
   found yourself tucking into junk food a week lat-     critical distinctions between people who achieve
   er?                                                   massive success and people who fail miserably lead
   •	 Made plans to start saving money, only to          me to discover a set of clear and consistent pat-
   spend all of your savings on a new gadget / gizmo     terns.
   / holiday…
   •	 Planned to go to bed earlier, be an “early         I refined these patterns into predictable blueprints
   riser”, then guiltily stayed up late and slept in     for both Failure and Success, and created a sys-
   the next day?                                         tem for making shockingly effective and efficient
   •	 Hired a life or business coach but not imple-      changes to these blueprints in 7 minutes or less,
   mented their advice?                                  detailed in my book 7 Minute Mindset.
   •	 Tried to lose weight and not come close to
   the goal you set yourself?                            Unlike most people who teach personal-develop-
   •	 Decided to stop smoking, and just kept puff-       ment, I can’t stand wishy washy “self-help mumbo
   ing away?                                             jumbo” and I refuse to teach it. Instead, everything
   •	 Told yourself you’d stop spending so much          I teach is based heavily on science and psychology.
   time on Facebook, only to head back the very




14    internet marketing magazine
      october 2012
During my 17 year mission to uncover The Success lose weight, save money or build an online inter-
Blueprint, one of the most deadly patterns I found net marketing empire.
is what I now call Failure Gravity – and today I’m
going to explain how to eliminate it before it ruins Hysteresis
you.
                                                     So how does this snap-back actually happen?
The Mindset “Snap-Back” Effect
                                                     The concept of hysteresis is a Greek word which
Have you ever noticed that sometimes you have translates to a “shortcoming”. It comes from the
the intention to make some changes in your life or word hysterein, which translates as “to be late” or
business but for some reason you just don’t follow “to fall short”.
through?
                                                     When you make a change, hysteresis takes place
Perhaps you set new goals, you try to stick to your and the effects are not immediately noticeable.
new routine, but before long you stop taking the There’s a time-lag between the application and
actions you know you want to take and you don’t removal of the cause and its subsequent effect.
end up getting the results that you want.
                                                     When the results are not immediately noticeable
I’ve seen it thousands of times with people from (i.e. you go to the gym for months before you see
all over the world – and it doesn’t matter if you’re any muscle gain, you need to diet for weeks be-
trying to lose weight, or learn Google Adwords – fore you see any weight coming off, or you need
the end results are always the same; failure, re- to apply consistent SEO strategies for months be-
gret, guilt, unhappiness, and wasted time and en- fore your site gets to page one of the search en-
ergy.                                                gines), often you don’t think that change is taking
                                                     place and you snap back, just like releasing the
When this happens I call it the Mindset Snap-Back stretched rubber band. In other words you end up
Effect.                                              where you started … at square one.

Doctor Maxwell Maltz, author of the book Psycho
Cybernetics has this to say:

“We all behave according to a picture or portrait
that we created about ourselves called our self-
image”.

Just like a rubber band, when you stretch your
self-image as far as you can beyond its normal lim-
its it snaps back to its original size and shape when
the force is released.

Neither the elastic band nor your self-image can
sustain the change when stretched beyond their
capacities.
                                                        Failure Gravity and Success Velocity
Your new behaviours can’t be sustained when they
are inconsistent with the picture you have of your-
                                                  The reason the snap-back effect is so strong is be-
self. The limits of your self-image snaps you backcause it’s harder to get change going than it is to
to your old behaviour patterns.                   sustain once it’s in place. In classical physics this
                                                  principle is called inertia, which comes from the
This is universally true whether you’re trying to Latin word iners (translated as idle or lazy).



                                                                                internet marketing magazine
                                                                                               october 2012   15
Inertia is the first law of Newtonian physics. Isaac   stick to your savings plan, drop a few kilos, cook
     Newton defined inertia in his Philosophiæ Natu-        for yourself instead of eating out, learn to play
     ralis Principia Mathematica, where he states:          an instrument, or grow your internet business –
                                                            you have to overcome Failure Gravity. You need to
     “The vis insita, or innate force of matter, is a       achieve lift-off and gain the momentum of Success
     power of resisting by which every body, as much        Velocity.
     as in it lies, endeavours to preserve its present
     state, whether it be of rest or of moving uniform-     How do you do that? Here’s a simple, 3-step for-
     ly forward in a straight line.”                        mula for eliminating Failure Gravity.

     How does this apply in your everyday life? Here’s a      1.	 Speed of Implementation
     simple example: For most people, if you’ve been
     going to the gym for a while it is easier to keep        When you learn something new, or set a goal in
     going, but often the first few weeks are the most        your life or your business, take action immedi-
     difficult.                                               ately. Don’t stop and think about it. Put it into
                                                              practice straight away.
     I call this Failure Gravity.
                                                              Stick with it and notice that once you begin to
     If you don’t see immediate results, you begin to         notice the changes, trusting that they’ve taken
     feel that you’re failing and the gravity of that         place, you will arrive at the point where you
     pulls you back to square one. Unfortunately, this is     want to be.
     human nature.
                                                              Then it will only take you a very small effort
     The opposite of Failure Gravity is Success Velocity.     to stay there. And if your action has taken you
     Imagine that instead of building muscle in the           away from your desired result, be prepared to
     gym, dieting to lose weight, or running your SEO         make small corrections to your course instead
     campaign, you are piloting a space shuttle. Failure      of giving up altogether. As one of my mentors is
     Gravity is the resistance to your effort required        fond of saying, “It’s easier to change direction
     to achieve lift off. It is much more than what is        when you have one.”
     needed once you’re in space.
                                                              As simple as it sounds, it really is that simple.
     It pulls you back down because you don’t notice
     all the tiny changes taking place. You also don’t        The awareness and constant reminder that a
     notice the effects of those changes.                     change has taken place even though the results
                                                              may not be immediately obvious can help you to
     The hysteresis (time-lag) between making the             move through that vital danger zone where most
     change and getting the result causes you to feel         people give up.
     that you’ve failed and the gravity of that failure
     pulls you back down to square one.

     So you write one blog post… SEO the hell out of it…
     then stop posting to your site.

     Or you try some Facebook ads… get burned by high
     CPC rates… then stop running your ad (instead of
     testing and measuring, and learning how to opti-
     mise your ad).

     In order to produce results and think at a higher
     level – where you can actually make more money,




16      internet marketing magazine
        october 2012
2.	 Spaced Repetition                                 But if you answered “yes” to even one of the
                                                      questions I posed at the start of this article, you
You can’t build a body like Arnie with one work-      most certainly have subconscious blockages sabo-
out.                                                  taging your success. They may be in the form or
                                                      limiting beliefs, values conflicts, or what Freud
And you can’t build an online empire with one         called “parts conflicts”. Or it may be something
sale.                                                 else entirely.

No matter what your goal is; no matter what end-      How long you choose to leave them there is up to
result you’re after… you must take consistent         you. My personal recommendation is to get rid of
action – meaning you have to do the same thing        them as soon as humanly possible, and as fast as
over, and over again – to have any chance at suc-     humanly possible (and I think 7 minutes is pretty
cess. Consistent action is so important I dedicate    fast!).
an entire chapter to it in the 7 Minute Mindset.
                                                  There you have it. Follow this simple 3-step plan,
Spaced repetition kills two birds with one stone. eliminate Failure Gravity from your life and you’ll
Firstly, it makes you better by reinforcing what finally be able to consistently achieve the goals you
you know, what you’re learning, and what you’re set yourself in your internet business. Which is why
doing.                                            you’re reading this magazine in the first place.

Secondly, it makes your results better because
repetition creates a pattern, a groove, a new        Nick Cownie
“path of least resistance” that allows you to be     is Australia’s super-fast mindset change
                                                     expert, author of ‘The 7 Minute Mindset’,
more productive, and achieve more in less time.      and in-demand speaker, coach and mentor
                                                     to entrepreneurs all over the planet.
3.	 Eliminate Your Subconscious Blockages            Nick is known for his unconventional
                                                     approach to rapid mindset improvement,
Subconscious blockages are insidious because you     sales strategy and lifestyle business
                                                     design. You can secure 2 FREE tickets to Nick’s 3-day live
can’t see, hear, or touch them. You may not even     event “The Success Blueprint” on 9th to 11th November
know they’re there.                                  on the Gold Coast, QLD Australia by going to http://
                                                     thesuccessblueprint.com.au/imm/




                                                                                   internet marketing magazine
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18   internet marketing magazine
     october 2012
>   CONVERSION


              4 SIMPLE WAYS TO INCREASE
                YOUR CONVERSION RATE
                                           By Zeke Camusio




Getting a lot of quality traffic is essential to your Zopim is a great live chat tool that is also very af-
website’s success. But if people visit your website fordable (they even have a free plan).
and then leave without buying anything or submit-
ting their contact information, what’s the point?

The conversion rate of a website is the percentage
of visitors that perform a given action (it could
be completing a purchase or filling out a contact
form, for example.)

These are four easy ways you can increase your
conversion rate.

Live Chat

Selling in person isn’t that hard. You get a chance
to listen to your customers and overcome their
objections. But online, when people leave your
site, you have no idea why. That is, unless you’re
talking to them. And, live chat is the best way to
do this.


                                                                                 internet marketing magazine
                                                                                                october 2012   19
Surveys                                                 thought that comes to mind, such as “I can’t find
                                                         the sweaters on this website” and “I wonder how
 Surveys are great because you can ask for specific      much shipping is.”
 feedback about your website. These are my two
 favorite questions:                                     My favorite tool for usability tests is UserTesting.

     1.	 How likely are you to recommend XYZ to
     your friends? (I love this question because peo-    A/B Testing
     ple only recommend products they truly like.)
                                                         There isn’t a better way to know for sure what
     2.	 How can we make XYZ better? (In this ques-      works than running a test. A/B testing allows you
     tion you’re already implying that XYZ could be      to test different elements on your site. Here are
     better and it forces people to think about how it   some examples:
     could be better.)                                     •	 Offer: Does $10 off or 10% off work best?
                                                           •	 Calls to action: “Buy Now” or “Add to Cart”?
                                                           Red or blue button?
                                                           •	 Layout: testimonials at the top or on the
                                                           side?
                                                           •	 Images: a baby smiling or a picture of your
                                                           product?

                                                         My favorite tool for A/B testing is Optimizely.



 If you’re looking for an advanced tool to gather
 user feedback, check out GetSatisfaction. If you
 want a simpler tool for basic surveys, try Survey-
 Monkey.


 Usability Testing

 Usability testing is extremely powerful. This is how
 it works: tell someone who’s never been to your
 website before to complete a certain action (like
 “buy a red sweater for your sister”) and watch
 them as they do it.


                                                         Zeke Camusio
                                                         is a serial entrepreneur who has built
                                                         and sold three successful businesses.
                                                         Zeke is the author of The Internet
                                                         Marketing Bible and CEO of The
                                                         Outsourcing Company, an Internet
                                                         marketing agency with over 300
 Tell them that you’re not testing them; you’re          clients (including Chevrolet, Burger
 testing your website to find what people can’t          King and Subaru).
 figure out and where they get stuck so you can
 fix those issues. Ask testers to say out loud every




20     internet marketing magazine
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               october 2012   21
22   internet marketing magazine
     october 2012
>     EBAY



         WHEN IS THE RIGHT TIME
        TO SETUP AN EBAY STORE?
                                                          to worry about any of these things before they’ve
                                                          even established a solid sales flow on the site.

                                                          eBay’s official recommendation on this is that sell-
                                                          ers should not even think about opening a store un-
                                                          til they have at least 25 or more listings on eBay at
                                                          all times, but I would venture to go a bit further.
For most people, starting an eBay business is very        Based on my 8 1/2 years of experience working at
exciting. The desire to have a successful, thriving       eBay and being an eBay Powerseller, I recommend
business and make lots of money right away can be         that new sellers wait until they have been selling
overwhelming. This makes some new sellers go a            for at least 3-6 months on eBay as well, and until
bit overboard in the beginning, trying to tackle too      they are already generating at least $500 a month
much too soon. As a result, many of these sellers         in sales.
burn out early on in the process and never succeed
at all.                                                   At this point, you may be wondering whether or not
                                                          you should ever open a Store at all. The answer to
One of the primary ways new eBay sellers often            that question is a resounding “YES”, for many rea-
take on too much is by opening an eBay store (or          sons, most importantly the following:
eBay shop, if you live in the UK) as soon as or soon
after they start selling on eBay. This is a big mis- Benefits On eBay
take and an even bigger waste of money. Opening
an eBay store soon after you start selling on eBay is
like trying to run before you can walk.

Some new sellers get confused, thinking that hav-
ing an eBay store is the equivalent of selling items
on eBay, that the two are identical, when that’s            1. You’ll have a unique, personalized and cus-
completely incorrect. In other words, they think            tomized section of eBay just for your listings to
that they have to open an eBay store in order to            be presented to potential buyers.
list items for sale on eBay -- again, that’s totally
inaccurate.                                                 2. You’ll be able to develop your own brand,
                                                            including a color scheme, theme, logo, and for-
There are many, many eBay sellers who don’t have            mat for your Store, to become more memorable
eBay stores, and who are still very successful at sell-     and recognizable to other eBay users, particular-
ing on eBay. In fact, having a store won’t do much          ly buyers.
in and of itself to help sell your items or improve
your sales. That’s not the purpose of an eBay store,        3.    You’ll be able to have a Store header at
nor is increased sales a normal result of opening an        the top of all of your item descriptions that
eBay store, unless by pure coincidence.                     includes links to some of your Store products/
                                                            categories/pages, your Store logo and/or color
There are many facets, features and aspects of an           scheme, and even a search box for buyers to
eBay store that justify its monthly subscription fee        search all of the items in your store right from an
and which can greatly enhance your eBay business,           item page for one of your listings.
but new eBay sellers should not be taking the time


                                                                                  internet marketing magazine
                                                                                                 october 2012    23
4.      You’ll have access to many addition-          stantly be improving it to obtain more and more
     al advertising and marketing tools and                traffic and site visitors which will then turn into
     techniques,including the ability to create Pro-       more and more buyers, purchases, sales, and
     motional Boxes to display prominently on your         money for you.
     main Store homepage, announcing new items,
     specials, sales, or featured products.                4. You’ll have several different buttons, links,
                                                           icons, logos, etc. you can use outside eBay to
     5.   You’ll have an email mailing list for which      promote your store and drive attention and traf-
     eBay users can sign up and opt in to receive pro-     fic to it.
     motional emails, newsletters, etc. from you, all
     of which will include links to some of your cur-      5. You’ll have several promotional tools avail-
     rent listings so people can essentially buy your      able to you so you can print store-branded busi-
     items right from their email inboxes!                 ness cards, promotional flyers, email templates,
                                                           etc. and market your store both online and of-
     6. You’ll have several different buttons, links,      fline.
     icons, logos, etc. you can use to promote your
     store and drive attention and traffic to it.          6. Last but definitely not least, you’ll be given
                                                           a toll-free telephone number to contact eBay-
 Benefits Outside eBay                                     Stores Support, which is a luxury non-Store sell-
                                                           ers don’t get unless they become a Powerseller,
     1. Having an eBay Store is one of the most ef-        instead of or as well as having a Store.
     fective methods of obtaining exposure for your
     listings outside of eBay. There are many fea-
     tures included with an eBay Store that can pro-
     vide greater prominence to your listings within
     the search results on Google, Yahoo and other
     search engine websites, and many of these don’t
     exist within regular eBay listings. For example,
     the Search Engine Keywords feature within “Man-
     age My Store” gives you the invaluable opportu-
     nity of determining your own keywords and meta
     tags for Google indexing.

     2. Along with that, there are certain sections
     of your eBay Store that are highly searchable
     on the internet, even more so than your Store       The main thing to notice and remember about all
     in general, and you can optimize those aspects      of the benefits listed above is that they are all sup-
     of your Store quite easily to improve your rank-    plementary tools, benefits and resources to help
     ings in the search results on Google, Yahoo, and    improve your eBay sales, but they won’t be very
     other search engines. One of the most notable of    helpful to you unless you already have developed a
     these is the custom pages you can create, which     solid, effective listing strategy and a healthy sales
     are considered extremely content-rich and thus,     success rate.
     highly searchable.
                                                         SaleHoo
     3.    You’ll have a FREE subscription to Traffic    SaleHoo is an online wholesale directory and community
     Reports, which measures how many people visit       for online traders, eBay sellers, and traditional retailers.
     your store, where they came from, what they         SaleHoo has a huge directory you can use to find a
     looked at/clicked on within your store, what key-   wholesaler, dropshipper or manufacturer for pretty much
                                                         any product you can think of.
     words they typed in that took them to your store,   SaleHoo provides a vast array of training materials,
     etc., so you can continue refining and streamlin-   customer support and community activity to help online
     ing your store pages, keywords, etc. and con-       sellers get their businesses off the ground.




24     internet marketing magazine
       october 2012
>   CUSTOMER SERVICE


 THE BENEFITS OF APPLYING
  OLD WORLD SERVICE TO
  NEW WORLD BUSINESSES
                                             By Tony McAuslan

I was struck recently by a headline in the Business      you were seated, no matter how busy, carafes of
Section of a major newspaper stating that “Old-          water and baskets of freshly baked bread would be
Fashioned Service is Bringing Customers Back”.           whisked to your table along with the menus.
The article was about how one of Australia’s larg-
est retailers had been forced to admit that recent       Most of his staff had been with him for ages, and
efforts to slash costs by trimming floor staff had       they knew the regular patrons well. Which means
had an immediate and devastating impact on their         that in between serving there was a running pa-
shop floor figures. Interestingly, its online business   ter of enquiring how their business, or their grand-
wasn’t looking too crash hot either.                     children, or their latest building development was
                                                         going; or how much better their new hair style
To me, this sort of statement falls into the ‘bleed-     looked, or how much better the dog looked since
ingly obvious’ category, but apparently not to those     the operation – or whatever. The fact is, he made
highly paid executives who are currently running         sure the wait staff treated the customers like fam-
this iconic retailer. Any old-world retailer worth his   ily, and the customers lapped it up.
salt would be able to readily identify the corre-
lation between bad service and falling sales; and
those of you who are presently moving your retail
(or for that matter ANY) business into full-bore
web mode would do well to grasp the fact that be-
ing online does not enable you to abdicate your
responsibility for delivering outstanding customer
service.

A number of years ago, there used to be a well-
known café down in Sydney’s trendy Double Bay. Its
owner was a Hungarian immigrant, and as they say
in the Big Apple – what this guy didn’t know about
customer service was nobody’s business. In other
words he was a master at it.                             And when it came to ordering, nothing – and I mean
                                                         nothing - was a problem. If you wanted poached
His business was built on the foundation that as         eggs with smoked salmon, even at 10.30 at night
far as the customer was concerned, NOTHING was           – no problem. If you wanted poached eggs with
a problem. From the minute you caught a waiter’s         smoked salmon AND a scoop of pistachio ice cream
eye, you felt like you were being looked after. If       sitting on top of it – no problem. If you ordered an
there was a wait for a table (and there usually was),    ice coffee but asked them to put in 6 extra scoops
your waiter would keep you updated every few             of chocolate gelato, it was not a problem. If you
minutes. If you were a regular, the wait staff knew      wanted the peas and carrots separated into alter-
your table preference and would do everything in         nating rows on the plate – it was not as problem!
their power to get you your usual table. As soon as


                                                                                   internet marketing magazine
                                                                                                  october 2012   25
I don’t know where he got his wait staff from, but      a returning customer, they are immediately warned
 they had been trained not to blink an eye at your       of delays or stock shortages, their omission when
 order, no matter how detailed or bizarre. Nobody        filling out an order form is flagged instantly (rather
 ever said, “Are you sure you want ice cream on          than having to wait to get to the end of a form and
 your eggs?”, or “Sorry, we don’t do breakfast af-       then being told to go back – one of my bugbears!!),
 ter 11.00am”. Or more importantly – “We’re gonna        they are whisked away to the section of your site
 have to charge you extra for those scoops of ge-        they regularly visit (rather than having to navigate
 lato”.                                                  through endless pages), and once there, the site al-
                                                         lows for flexibility in ordering, shipping or payment
                                                         methods, then there is a good chance you are well
                                                         on your way to building a successful site that is un-
                                                         derpinned by great customer service.

                                                         While price will continue to be an issue in the on-
                                                         line space, I can assure you that survey after survey
                                                         will reveal that consumers are ALWAYS willing to
                                                         pay more for good customer service. Believe me,
                                                         there is no point in saving hundreds off that new
                                                         double door fridge if the people you bought it off
                                                         can’t even guarantee it will be delivered to you.

                                                    Incidently, that clever Hungarian café owner would
                                                    regularly sell his business off to some enthusiastic
 You see, what the café owner had worked out was buyer who would ignore the basic tenant that un-
 that his clients, mostly fellow immigrants who had derpinned the whole thing. You would always know
 done extremely well financially, just wanted to be it had changed hands when you got there at 11.30
 served exactly what they wanted, and were quite on a Saturday morning, only to be greeted by an
 happy to pay for it.                               unfamiliar face and be told that “Chef doesn’t do
                                                    breakfast after eleven”, (what, they lock the eggs
 You could order anything you liked, and an extra in a safe?), or that there would be a charge for put-
 charge would be discreetly added to the bill, and ting a scoop of ice cream on that chocolate cake.
 everybody was happy.

 In the old days, the first thing you learned in Busi-   After about 6 months of bad service and sales in
 ness 101, was that the price is soon forgotten if       free-fall, the original owner would buy it back at
 the product meets or exceeds expectation. On the        a greatly reduced price, wheel in the old staff,
 other hand, if the product or service is unsatisfac-    and the regulars would flock back again in droves.
 tory, there is a perception that you have been over-    Makes you wonder, doesn’t it?
 charged – at any price.

 So how does this apply to my new world business, I
                                                         Tony McAuslan
 hear you cry? Well consider this – if your customer’s   is a Director of The Interim CEO - a strategic
 experience when visiting your website is one of be-     consulting business that specializes in
 ing kept waiting, ignorance of their needs, inflex-     providing marketing and fund raising advise
 ible ordering and a feeling of disdain for them as a    to start- up companies . He has successfully
                                                         launched a number of international start-up
 regular customer, there’s a pretty good chance they
                                                         businesses in both Australia and the U.K. Tony
 won’t be coming back.                                   can be contacted by email on tmcauslan@
                                                         hotmail.com
 If, on the other hand, they are warmly greeted as




26    internet marketing magazine
      october 2012
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               october 2012   27
>   ADWORDS


HOW TO LOWER YOUR ADWORDS
CAMPAIGN KEYWORDS’ AVERAGE
    COST PER CLICK RATE
                                         By Angelos Papaioannidis

 AdWords is such a sophisticated platform, that in
 order to fully understand it and be able to use it ef-
 fectively, you’ll not only have to read up about it,
 but also have a good hands-on experience. It’s that
 complicated because there are numerous targeting
 options and because they have many system rules
 for pricing and ranking the ads.

 Google takes many factors into consideration and
 combines them into one score, the Quality Score:
 each keyword we target gets one. We eventually
 want most of our main keywords to reach a Qual-
 ity Score of 10 in order for us to have great expo-
 sure. At the same time, we will be able to get more
 quality visitors on our website at the least possible
 expense.                                              Having 2-3 ads for every AdGroup we create is a
                                                       necessity. We’ll have to leave them running for a
 There are many things we can do to decrease the few thousand impressions in order to see which ad
 cost per click, so let’s get started!                 performs better, then keep that ad, and test again
                                                       with a new ad.
 1) Increase the Click-through Rate of our Ads
 Our CTR tells us how many people click our ads What is a good “click through” rate for Adwords?
 out of every 100 times our ad is displayed. When
 we create advertisement texts or images for our I can’t give you a precise number on what CTR you
 campaign, we’re trying to appeal to the visitors of should aim for because every language and every
 Google and intrigue them enough in order to click niche has a more engaged audience or less. As a
 the ad and see what we have to offer. Ad creation rule of thumb, my record CTR is 14% and I always
 is a mixture of art and science because there are try to optimize my campaigns until I reach at least
 so many things that you can do to make your ad 2-3%.
 perform better or worse: one article alone is not
 enough for me to explain! We have to test different Why CTR Plays an important role on the price
 approaches on our ad’s copy, and see which one we’ll pay per click?
 performs better. For example, having a college/
 university website to promote, we can focus on Let’s take as an example two companies, company
 explaining to the viewer the advantages that they A and B.
 will gain from attending that particular college or
 get them nervous that there’s no time to lose – Company A has a 2% CTR as an average and pays
 if they don’t make that decision, the competition 25 Cents / Click.
 will leave them behind. While this example is a bit Company B has a 9% CTR as an average and pays
 extreme, you get my drift!                            10 Cents / Click.



28     internet marketing magazine
       october 2012
At a first glance, someone would at the beginning, will save you a            That would make Google look
guess that Google would pre- lot more in the long run! You’ve                 good since the ad would be about
fer company A because it pays got to try it ;)                                leather couches and the landing
15 Cents per click more (more                                                 page would be exactly that and
than double the price company B                                               not the main page. Doing that will
pays). But that’s where we would                                              help you increase your quality
be wrong!                                                                     score a lot! It is given that if you
                                                                              make the AdGroup about leather
Google has a “pool” of visitors                                               couches you should also create
searching on its search engine                                                a specific landing page that con-
every single day. For these visi-                                             tains everything about leather
tors Google wants to maximize its                                             couches so that the whole experi-
profits; therefore, it doesn’t just                                           ence for the visitor would be very
look at how much each company                                                 optimized. Google loves that.
pays per click but pays much more
attention to how much money it          2) Keyword Relevancy and Land-     HUGE TIP: Creating different
can make per 100 impressions            ing Page Quality                   AdGroups, landing pages and
(different pages seen). Therefore       Google cares a lot for its reputa- ads for each group of keywords,
in the end…                             tion and therefore, pays a lot of  gives you another great advan-
                                        attention to the Keyword Relevan-  tage against your competition.
Company A pays Google 50 Cents          cy. If for example your ad is aboutIt is very likely that when some-
per 100 Impressions                     dog training and the landing page  one searches for a keyword con-
Company B pays Google 90 Cents          you take your visitors when they   taining “leather couch”, your ad
per 100 Impressions                     click the link talks about some-   title or text will contain those
                                        thing else, even slightly close    exact words since you have cre-
Therefore Company B’s ads will          (e.g. dog food), Google gives a    ated an AdGroup about it, so this
be displayed first, and the qual-       lower quality score to that key-   text will appear as bold text,
ity score of company B’s key-           word. The more the keyword is      increasing the likelihood of the
words will increase. So if compa-       far from the subject of the land-  visitor of Google to click your
ny B lowers the click price from        ing page, the worse your Quality   link dramatically, and not some-
10 cents to 6 cents, it will still be   Score will be.                     one else’s that couldn’t be both-
shown first in the ads and profit                                          ered to create many AdGroups
more from people visiting their         Case Study Result: I once tried to and landing pages ;)
website. That’s why raising your        bring in people with the keyword
ad’s CTR is THAT important if you       “image hosting” to a games site.
want to lower your costs.               The cost per click was calculat-
                                        ed to $5 per click. If my site was
HUGE TIP: Apart from testing dif-       actually about Image Hosting, it
ferent kinds of ads, one great tip      would cost less than 10 Cents /
that works amazingly well for my        click.
campaigns is to pay more than
needed in the beginning of each         Solution: We should try to cre-
campaign. For example, if for an        ate a different AdGroup for every
ad to be shown, 30 Cents per click      group of keywords that we have.       Landing Page Quality is the qual-
are needed, I’d pay 50 or even          For an interior design retail store   ity of the code of your landing
a bit more on some days. This           we would create one AdGroup           page together with all the tags
would make my ads appear first          for Leather Couches (containing       and images etc. The basics of On-
almost always, and therefore get        all the possible keywords around      Page SEO apply here. Also keep in
a good CTR from the beginning.          leather couches), one for interior    mind that the less HTML and CSS
So spending some more money             lighting, and so on and so forth.     errors your site has, the better.



                                                                                     internet marketing magazine
                                                                                                    october 2012   29
3) Landing Page Load Time            fore control every aspect of my     Last but not least, what also af-
 The time it takes for a site to load campaign perfectly.                 fects the prices that you’re going
 has lately become very important                                         to pay for your ads is your:
 for Google. And it’s makes sense:
 when someone clicks a link from 5) Competition
                                      Competition is another HUGE fac-6) Current Account Standing
                                      tor on how much we’re going to  Lately Google has incorporated
                                      pay for every click. It’s logical
                                                                      another metric determining how
                                      that when a keyword is targeted much you will pay for your ads.
                                      by many Advertisers, it will be Your account history. If your ac-
                                      more expensive than one that no count is completely new it will
                                      one targets.                    take some time to get things
                                                                      started. The same happens if
                                      To check your competition, the your old account had many ex-
 Google to another domain, espe- easiest thing to do would be to periments, many ads rejected,
 cially if it’s an ad, he/she doesn’t go to Google and search for our banned keywords and low CTR
 want to wait a lot for the page main keyword. See if all spots campaigns.
 to load. Subconsciously the wait are taken or if there are avail-
 makes the user “unhappy” and able ones. If not, the keyword CASE STUDY: Having a very old
 that is transferred to Google’s is ours for the taking! (there’s a AdWords account and learning
 image. If the page is loading chance that a keyword that we by doing mistakes, when Google
 fast, that will give a small boost enter with no advertisers won’t tweaked their algorithm to in-
 to our Quality Score. The easiest be available because it has low clude this metric, I wanted to
 and fastest things we can do is search volume).                      create a new campaign. As you
 to choose a good host and cache                                      can imagine it wasn’t performing
 your pages.                                                          great but since the new campaign
                                                                      was very targeted and generally
 The countries we target play                                         a very good campaign, all it took
 an important role on how much                                        was $400-500 in clicks to bring
 we’re going to pay per click. It’s                                   back my account to a normal sta-
 logical that a visitor from US is                                    tus.
 going to cost a lot more to tar-
 get than a visitor from Greece.                                      Doing all of the above will really
                                                                      help you understand how pricing
 HUGE TIP: What I’m doing when                                        works and how you can benefit
 I want to target many countries Solution: If you’re on a competi- from a good quality score. If it’s
 is to make a campaign target- tive market we can easily out- worth starting an AdWords cam-
 ing USA and Canada, then repli- perform our competition (once paign for your website, use the
 cate the whole campaign with again) by going for long-tail key- above advice and start outper-
 AdWords Editor and change the words. Long tail keywords are forming your competition!
 countries targeted to make the those keywords are keywords
 second campaign target the good that are not searched that often
 European countries. Last but not but they get some searches per
 least the third one will target the month. These add up to a good Angelos Papaioannidis
 rest of the world.                   sum if you gather up many of is an Internet Marketing
                                                                       Consultant,     Social
                                      them and one thing is for sure, Media Manager and
 Doing the above, I am able to people who search with long tail Business Development
 change my pricing according to keywords are much more focused Expert. You can find
 the countries I target and there- and ready to buy!                   more about him at
                                                                          http://moneytized.com




30    internet marketing magazine
      october 2012
>   ADVERTISEMENT




internet marketing magazine
               october 2012   31
>   LANDING PAGE METRICS



  THE FIVE LANDING PAGE
METRICS YOU NEED TO KNOW
                                            By Sally Lowery

 Analytics matter but not every marketer knows         tion performance. We also added additional best
 where to start – especially when it comes to land-    practices to improve these key metrics and industry
 ing page analytics. In our most recent infographic,   benchmarks.
 we’ve outlined five critical analytics you should
 know when assessing your landing page optimiza-       Check out the infographic below.




32    internet marketing magazine
      october 2012
Sally Lowery
leads ion’s marketing team and is focused on developing interactive marketing programs for
both customer acquisition and retention. With a keen knowledge of search engine marketing,
digital advertising, and demand generation, Sally brings over 14 years of professional marketing
experience, including more than 8 years in the leading-edge marketing technology space.




                                                                                      internet marketing magazine
                                                                                                     october 2012   33
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Internet Marketing Magazine 10-2012

  • 1. october 2012 JOIN US ON FACEBOOK > ELIMINATE FAILURE GRAVITY >LOWER PAGE 14 ADWORDS COST PER INCREASE > CLICK RATE CONVERSION PAGE 28 RATE PAGE 19 >LANDING PAGE METRICS >RIGHT TIME YOU NEED TO SETUP AN TO KNOW EBAY STORE PAGE 32 PAGE 23 >APPLYING OLD WORLD SERVICE TO NEW WORLD BUSINESSES PAGE 25 LIFESTYLE DESIGN WITH BLOGGING YARO STARAK >> THE ORIGINAL AND BEST INTERNET MARKETING MAGAZINE internet marketing magazine DESIGNED SPECIFICALLY FOR THE IPAD, IPHONE, ANDROID AND THE WEBoctober 2012 1
  • 2. > INTERNET UPDATE THE STATE OF THE INTERNET In this section of Internet Marketing Magazine we cover the low down on what are the big plays that have happened online recently and how they affect you. iPhone 5 Thinner and Faster may not be worth lining up in the a smartphone, and one-third use rain for. their mobile devices to view news The latest shot across the bow in stories and video clips at least the mobile wars is Apple releasing Sorry About Our Maps once a week. their highly anticipated iPhone 5. The launch was similar to previous In it’s latest IOS update Apple re- That’s according to a survey by the iPhone releases with fans lining up placed Google Maps with its own Pew Research Centre’s Project for in the streets to get their hands on new Apple Maps. Testing this fea- Excellence in Journalism, which the new device. ture on a recent trip the Internet polled more than 9,500 adults Marketing Magazine team quickly from late June to early August. ditched the Apple Maps application and switched back to Google Maps Devices based on Google Inc.’s via the browser on our iPhone. Android platform are gaining mo- mentum. Pew found that just over Early releases of new mapping half of tablet owners reported products are never that great and owning Apple’s iPad, compared as a result Tim Cook, Apple’s CEO with 81 per cent a year ago. made a public announcement this month that the product fell short Forty-eight per cent now own an of their expectations. Android-based device, including Amazon.com Inc.’s Kindle Fire. The Internet Marketing Magazine team road tested the Kindle Fire The new iPhone 5 is 18% thinner in the last month and found it to and 20% lighter than the previ- be a disappointing user experi- ous version (iPhone 4S). In a move ence compared to the iPad as a unique to apple they have made tablet device. We believe the best the device 9mm longer but not way to look at the Kindle Fire is any wider so that it can easily still Mr Cook suggested customers use as a Kindle that also has a web be held in one hand and driven competitors’ maps software in- browser. Kindle users who also with the use of the thumb. cluding the Web version from rival have Amazon Prime accounts may Google until Apple could improve have a different experience to our Whilst everything is consistently its own mapping software. He testing. more ‘wow’ than previous re- didn’t say when or how that would leases one area where Apple still take place. Amazon Prime is an annual mem- needs work seems to be the bat- bership program that offers cus- tery life. Apple is claiming that the tomers unlimited Free Two-Day new battery can last for 8 hours of Half of US Own Tablet or Smart- Shipping on millions of items, in- talk time. That may be acceptable phone stant streaming of thousands of when the battery is new but once movies and TV shows and access the product is a year or two old Half of all adult Americans now to borrow a Kindle book every and the battery has degraded it own either a tablet computer or month, including New York Times 2 internet marketing magazine october 2012
  • 3. Bestsellers, with no due dates. Facebook Release Sponsored Google Overtakes the Value of This service costs just $79 a year. Ads in Search Microsoft In a very clever marketing move from Amazon US customers who Facebook has begun launching its Sky news reported earlier this purchase a Kindle Fire are now Sponsored Results Search Type- month that Google has surpassed given a free month of Amazon ahead ad unit it in the last few the market capitalisation of Mi- Prime. weeks, although it seems to be crosoft for the first time. This il- only in limited countries initially. lustrates the transition to a web- centric technology world from Google Webmaster Tools now It lets marketers target users one dominated by personal com- More Pro-active searching for specific apps, Pag- puters. es, and Places and insert a link Google’s Webmaster Tools is a into the type-ahead results that very valuable insight into the points to their own app, Page, way that Google views and crawls custom Page tab, or post. Busi- your site. Until recently it’s been nesses cannot direct users off- up to the Webmaster to check site with the ads yet, though they Webmaster tools to see if any can appear above the top organic status changes have occurred. result making them powerful for Google have now changed their diverting traffic from competi- stance on this and will pro-ac- tors. tively email webmasters with no- A recent rise in Google shares tifications when their sites status meant the company was valued changes. The Internet Marketing at $US249.5 billion, while a slight Magazine team believe this is as fall in Microsoft stock gave the a result of the rise in volume of PC software maker a market cap- Malware on the web. italisation of $US247.8 billion. Below is part of the statement Google was founded in 1998 after Google sent to all Google Web- graduate computer science stu- master tools customers in the dents Larry Page and Sergey Brin last month. developed a new way of search- ing the internet. “To keep you informed about your site’s status Webmaster Tools Microsoft was founded by Bill will now automatically send you Currently Zynga (shown above) Gates and Paul Allen in 1975 a notification email if there are and Match.com are running Spon- just as personal computers were critical or important issues that sored Results. The ad units could starting to become widespread we detect with your site. allow Facebook to begin challeng- and became the world’s largest ing Google for search ad dollars. software maker after developing We’ll only send you email for is- The one thing that appears to be the dominant DOS and Windows sues that we think have signifi- missing initially is Ad Relevancy, Operating Systems for PCs. cant impact on your site’s health because as shown in the exam- or search performance which ple above ‘Texas HoldEm Poker’ Both companies still trail behind have clear actions that you can could be argued as being not rel- Apple, which has built a value of take to address. For example, evant to ‘Marvel’. This may have over $US630 billion, largely based we’ll email you if we detect mal- a negative effect of making the on the amazing success of its ware on your site or see a sig- Facebook searches feel less accu- iPhone and iPad mobile devices. nificant increase in errors while rate to its user-base. crawling your site.” internet marketing magazine october 2012 3
  • 4. From the Desk of the Editor Last month was an excellent month for Internet Important: We’re working on building the number Marketing Magazine with strong growth figures and of reviews we have on the Apple platforms so as to also the Leon Jay expert interview generating some keep dominant rankings in the search. If you are real interest from those marketers in the software getting good value from Internet Marketing Maga- business space. zine I’d really appreciate it if you could spare 1 minute of your time and click this link to give us This month’s expert audio interview with Yaro Sta- a quick honest review (click ‘view in iTunes’ then rak is now available in the members area. Yaro scroll down and click ‘write a review’, thanks :). provides amazing insight into his blogging business methodology and how he has leveraged that to cre- ate amazing work/life balance. Until next time… Wishing you the best of success online Existing members will have already received a no- GregCassar tification email with a link to the audio download. If you are not already a member please feel free to join the thousands who already are and register for it today at http://internetmarketingmag.net/ become-member/ Greg Cassar Internet Marketing Strategist & Editor – Internet Marketing Magazine 4 internet marketing magazine october 2012
  • 6. > EXPERT INTERVIEW LIFESTYLE DESIGN WITH BLOGGING An Interview by Internet Marketing Strategist Greg Cassar Yaro Starak is a professional blogger and serial Internet Marketer. Yaro is one of the few mar- keters online who really walks his talk when it comes to lifestyle creation and living the true ‘4 hour type workweek’. Greg: Yaro, you are one of the few guys I know about having a website really started this whole who have gone from a student to a full time In- process off for me. I wanted to have a better web- ternet marketer without a traditional day job. site. I wanted to have a domain name eventually. Can you explain a bit about how you turned I wanted to be able to make my website look bet- your hobby into an income online at such an ter, so I bought myself a textbook so I could learn early age? how to do HTML. Then that lead to having a better website and then learning what it takes to grow Yaro: When you say it like that it sounds like it a website, get traffic to the website, get volun- happened overnight, but it definitely didn’t. I was teer writers as well – that’s how I had some of the at university and I got my first Internet account content for that site. They’d write reviews and from my university. That was back in the dial-up reports from tournaments they would go to play- days in the late 90s, and that’s when I fell in love ing this card game. with the Internet to begin with. Prior to that I re- ally wasn’t really a computer user. I read websites Really that was my stepping-stone to everything I and newsgroups; I was interested in hobbies at the did going forward. I learned about Internet Market- time. I was reading about tennis and a card game I ing 101, bearing in mind this was prior to Google, was playing called “Magic the Gathering” and just or Facebook or just anything that’s going on today taping into what was going on with the Internet. - it was really quite the Wild West sort of era. I did make about 500 dollars a month from that first website - eventually. It certainly wasn’t over- night. It took me about two years to get to that point. I then used that as a springboard to launch other websites and Internet businesses after grad- uation and managed to avoid having that full-time job. So it’s really just a case of maybe a little bit of timing, being in the right place at the right time, also having a passion for the Internet, and more important than anything else not wanting a full-time job. I was really adamant about not having to go somewhere from 9 to 5 on someone else’s dime. So it worked out. I eventually got to the point where I wanted to Greg: Your ‘Flagship online entity’ is the Entre- have my own website and I experimented with preneurs-journey.com blog. How did that come a few free tools; used that to start a card game about? website to begin with. I guess my natural curiosity 6 internet marketing magazine october 2012
  • 7. Yaro: The Magic website was fun from the United States, like the studies in my under graduate de- for three to five years. Eventu- pets.com etc. Then there were gree and their English was ter- ally I stopped playing the game good stories like eBay, actual rible, so I knew they really could myself, but I still ran the site; businesses that had real revenue benefit from this service. They enjoyed that and it was the dot. models making big money, and I usually had disposable income com boom era, so I was looking to wanted to get in. for that; anything to help them get to something with potentially get better grades was something a bigger up-side. Magic just isn’t I started lots of websites I could they’re willing to spend money a large market in Australia, so I tell you a bunch that didn’t work on. was never going to get rich off of out, but the one that did even- it and I was losing interest in the tually work was a proof reading I grew it to the point where I was game. business called BetterEdits.com. living a sort of a two-hour work- I wanted to offer editing proof day scenario. I was making a full So, I looked at quite a few op- reading primarily for international time income having a team of tions. I brought friends together. students in Australia. We have a editors, editing and proof reading We had meetings. We were see- lot of them. I’d done a few group the papers, while I was forwarding ing all these stupid stories coming assignments with them in my own emails and doing search engine entrepreneurs-journey.com internet marketing magazine october 2012 7
  • 8. optimization to get more traffic about that subject. So, I started you monetize a blog? I know to the website, as well as going writing about running the proof you have multiple monetization to university campuses and put- reading business, instead of using strategies in that space. Can you ting up posters to promote the it as a tool to market the proof please clarify for the Internet service. And that was my life for reading business. So it was more Marketing Magazine Community? quite a number of years at that blogging and style. I was talking time. about the day-to-day operations Yaro: By the time I’d built my au- and then I realized that what I re- dience and my blog up to about And it was in 2004, a couple of ally wanted to do was talk about a thousand subscribers – some- years after graduation that I was that sort of thing – what it means where between one thousand told by a friend that this thing to be an entrepreneur, what it and three thousand were coming called a blog was popular, it was means to run the website in an to my blog after about 18 months gaining popularity and also really online business, as well as some of blogging. So it wasn’t quick, good for search engine optimiza- of the experiences that I had had but I built up an audience and I tion. prior to that running offline busi- started thinking about my blog nesses too. less as a hobby, and more poten- The best way to learn, in my tially as an income stream at this opinion, is to do it, so that’s I bought a domain name. It was stage. what I did. I installed a blog on meant to be a hobby, so I wasn’t my proof reading business and I really thinking too much about I did some direct ad sales to spon- attempted to write about proof how good the domain was. I sors - paying me 50 to 100 dollars reading, which failed miserably, bought entrepreneurs-journey. per month to put a banner on my because it’s a very boring subject com. It’s a good brand, but it’s website. People would go to that that I personally wasn’t interest- a shocker of a domain name to page, see how much traffic I got, ed in. I was running a business spell. what advertising packages were about proof reading, but I didn’t available, send me some money care about writing about gram- Greg: I did similar things. Back through PayPal and I’d put their mar and spelling and things like then Google really wanted that banner up for a month, or how- that – not my strong point. stuff with the hyphen. That ever long they wanted to run it helped from an SEO point of view. for. That worked better. I started It’s not as relevant any more. to get 50, 100, 200 – even up to 300, 400 dollars from that during Yaro: So I started the blog as the first couple of years, which purely a hobby and eight years started to get better, certainly later now I’m still doing that. a consistent income stream. So that’s been very consistent and I sold the proof reading business. it’s always been always there for I sold the card game website. seven years. I’ve sold every under project I had at the time and became a The next thing I wanted to try professional blogger, and then a was, what’s called affiliate mar- professional teacher as well with keting. You get a special link having courses and membership that’s got your tracking ID in it, sites and products that I’ve sold and if a person reads the article, and doing email marketing and or whatever it is you publish and just building a really substantial clicks that link and then makes a information publishing business purchase, you get a commission. backed up by that brand. In my industry commissions are usually about 50 percent. It was difficult to get people to Greg: The most common ques- come and visit the site anyway tion about blogging is - how do I was a student of Perry Marshall 8 internet marketing magazine october 2012
  • 9. at the time. He had a very, and still has a very well You can do paid advertising. Buy some traffic from known eBook called, “Definitive Guide to Google Pay Per Click, Facebook or you can find niche web- AdWords” and it really was a leading book on that sites to buy ads from – that’s if you’ve got a budget. subject at the time. And he had a special package that you could recommend to your audience through The best methods today are, being innovative with affiliate marketing, where you could buy the eBook your content creation. So, the people I see succeed and get some CDs for about 50 bucks – and I’d get 25 are very prolific and very consistent with multi- of it, or something like that. So I wrote a review and media tools, such as publishing videos on a regular recommended it and I made no sales for the first basis with YouTube - which all go back to your blog couple of days. I was really bummed out about that, & running a regular podcast - which goes back to but then a few days later I got my first sale, and a your blog. few more trickled in. I may have made maybe five or six sales, so a couple of hundred dollars commis- What I’ve found for me is that worked early on was sions there as an affiliate, which opened my eyes doing interviews on podcast. I really enjoyed that to a potentially another income stream, especially and it was a great traffic source too because the over time as I grew my traffic. people I interviewed – not all of them, but some of them would share the interview with their au- And those two were the main sources of income for dience, which would get people back to my site. me for a while – affiliate marketing and advertising. I’ve interviewed some people through my blog and I didn’t move on to what you’d call Stage 3, which that’s instantly grown their audience by 700 peo- is having your own product, for a number of years. ple, just from that one interview. So get yourself interviewed as well if you’re just starting up. Because of what was going on in the Internet Mar- keting industry, thanks to the product launch for- mula, I decided that I’m going to do a launch of a membership program on subscription. It took me a couple of months or so of work, but once I got out the door I had 400 paying members and an extra ten thousand dollars a month in recurring income. So advertising, affiliate marketing and selling your own products and services - Those are the most common formats for monetizing a blog. Greg: One of the biggest issues new bloggers and marketers come across is how to get attention and how to get traffic on what is an ever more diverse Internet Eco system. Do you have key strategies that you recommend for getting atten- tion and traffic to your sites? Yaro: There are things I did during the early days with my blog and they work OK. Nowadays they’re not going to grow your traffic really quickly, but you do it often enough for long enough, they do work. That’s just simple things like leaving comments on other blogs; participating in online forums, and in a forum you can have a signature, which is the link back to your own blogs - you spend enough time in a forum and build a profile there and people will start looking at your website as well. internet marketing magazine october 2012 9
  • 10. The real trick I believe to getting you’re basically just selling some- end date actually psychologically exposure is just to do things that one three payments, so it’s not makes it more likely people stay are interesting and then finding really that continuous a continu- in your program. I think the actual places to tell people about what ity income stream in that regard, ongoing subscription services are you’re doing. A lot of the prob- you still have to keep bringing in great for software services like lems people struggle with, with new people. AWeber where you go, “I need to traffic is the fact that their con- keep using that for my business”. tent sucks to begin with. They’re In my own experience I launched So it really does depend what just not being innovative, not do- with the very first offer of what you’re selling, who you’re selling ing things that are interesting. you might call, an open-ended to and that’s how you have to de- If you’ve got a story about how program. I knew I wouldn’t do it cide. you made a million dollars in one forever, but I didn’t tell my au- weekend – that’s really interest- dience when it would end. I was But as an instruction for peo- ing. People are more likely to want thinking about 12 months. I had a ple who are teaching a course, I to know about that. But if you’re massive drop off, so my attrition would definitely make sure you just writing about how you made was quite large and I obviously tell people when the end date ten dollars selling one eBook, a lot was looking for ways to solve that is. In fact, if you can even make of people do that - so, it’s not as problem. a shorter time frame nowadays, exciting. So, it’s all about doing people don’t want to spend six something unique, but it doesn’t Later I wanted to test the theo- months going through a course – always have to be about money. ry that if I make it a course and 30 days is probably more realistic, have a specific end date, then I so you might just want to have a Greg: You mentioned before could push them to the comple- payment plan on a 30 day product. about you moved into the prod- tion of the course. So, I changed In fact that’s what I saw recently uct space. I know you had some my 12 month plan to a 6 month with Andy Jenkins. He had a video good success with membership course and doubled the price for course which you get basically in sites. Have you found the mi- the second lot. So I was originally one month - the course can be cro-continuity model to convert at $47 a month, I changed it to paid for with two thousand dollars better than open-ended sub- $97 a month, which meant I ba- up front, or you can go all the way scriptions? And what are your sically could sell people in and down to $97 dollars, or $197 dol- thoughts on the recipe of a win- it’d be like they’d be staying for lars over 12 months to pay for it. ning membership site? 12 months anyway, because it was So, you get the payments over a double the price. period of time, but they get the Yaro: I find it seems to depend on course quickly. It’s about testing what you’re offering. Most people So, that worked really well. The really. I don’t think there’s an an- I speak to, even if they have an attrition rate dropped significant- swer that fits everyone. open-ended membership site they ly, and even when I had people have a life cycle seems to average cancel and say, “I want out” I’d between three and 12 months as tell them, “Well listen, you’ve the life cycle I keep hearing peo- only got two or three months left ple quote. before you’ll have this program complete, and you’ll have life- Greg: What I hear across a whole time access to the material, so if bunch of different industries is you don’t stay in then you’re go- that three months is very much ing to stop at wherever you’re at the average. now and you won’t have access to a complete program”. That saved Yaro: Yes, which if you think about quite a few people from leaving. it, people rave about how it is so great to have all of this continued So I think if you’re teaching some- income, but at the end of the day thing, a shorter timeframe with an 10 internet marketing magazine october 2012
  • 11. I was really adamant about not having to go somewhere from “ 9 to 5 on someone else’s dime. internet marketing magazine october 2012 11
  • 12. Greg: I know you are a big advo- So, I think the important thing is cate of the 80/20 principle and to find where you get the most creating true leverage in your leverage from your own personal business and lifestyle. What do motivation. Whatever it is that you think you are doing differ- gives you an audience that keeps ent in this space to give you time coming back, because you know and opportunity to travel etc you’re going to keep doing that, that others maybe are not? and then you have a platform. Yaro: The most important thing, So you have to pick something. which is the thing I’ve done from If it’s online, then you can’t get day one is to build an asset that out of building some form of as- I’d maintain long term. My blog set, whether it’s a mailing list, or is that. You called it “My Flagship a website. I honestly recommend Website” and it’s really true. The you should be building an email Entrepreneurs-journey.com blog is list as a bare minimum online as a platform. Without it everything a means to keep communicating. else I’ve done afterwards would But if you do that, writing one not have as much an impact. I email to your list is literally an wouldn’t be able to build my email hour a day job, so once you have list. I wouldn’t be able to launch a list you could have a successful courses. I wouldn’t be able to do profitable business on one hour a affiliate marketing, or have an on- day’s worth of work – and it’s por- going advertising income stream. table, you can take it anywhere you go. And it’s the same with I’ve always committed to writing the blog. I’ve written my blog all or publishing something on this around the world. I’ve made mon- blog for the entire eight years, ev- ey as I’ve travelled. So, it’s all ery single week. I know it’s there about having the platform, your for me so I don’t have to worry asset to leverage. Once that’s in about things. It doesn’t take much place it becomes a lot easier. once it’s been built. It’s probably more than a two hour a day sort Greg: How can our readers and of job at the start. You really do listeners find out more about need to put in the hard work at your sites and your courses on- the beginning to build up your au- line? dience. But once you get to a cer- tain point, you’ve got some nice Yaro: The domain name is too search results coming in – like with hard to spell, so I tell people to my site 80% of the traffic is organ- Google my name, which is ‘Yaro’. ic and I don’t have to do anything Thankfully my name is unique so to keep having 50 to 100 people there is not a lot of competition keep join my email list every day. out there and I’m number one And that’s because I wrote reports ranked in Google for that. You’ll and I wrote heaps of articles so find my Entrepreneurs-Journey. they get Google results and the com blog that way. There’s tons of fact people keep finding me every great podcasts and articles from day, new people – and that allows eight year’s worth of me writing me to get leverage, so my time is about information publishing and no longer used in that aspect. blogging and doing launches. 12 internet marketing magazine october 2012
  • 13. Make Your Website Easy to Read & Effective on all Mobile Phones internet marketing magazine october 2012 13
  • 14. > BUSINESS SUCCESS HOW TO ELIMINATE FAILURE GRAVITY By Nick Cownie next time you grab your laptop or smart phone? • Bought an exercise machine from an info- mercial, and have it hidden away permanently under a bed somewhere? • Bought an info-product, training program, book or dvd set, and have it sitting on a shelf somewhere gathering dust? • Gone to a seminar, then came home with a mile-long to-do list that never again saw the light of day? • Been to a networking event, collected a pile of business cards (which now live in the back of a Here’s a prediction for you: If you don’t get Failure drawer), but never called any of the people you Gravity handled it will send you broke, make you met? fat, destroy your dreams, ruin your life, and ulti- mately kill you. Pretty harsh, right? I could go on for days with examples of Failure Gravity in action. And if you answered “yes” to just So what is Failure Gravity, and how can you tell if one of the questions above, Failure Gravity is most you’re suffering from it? definitely in action in your life too. Pop quiz… Have you ever: The Science and Psychology of Failure and Suc- • Bought a gym membership, gone for a week cess or two, then had a hard time motivating yourself to go? In my last article Why People Fail To Make Money • Decided to eat more healthy food, then Online I explained how my 17 year study into the found yourself tucking into junk food a week lat- critical distinctions between people who achieve er? massive success and people who fail miserably lead • Made plans to start saving money, only to me to discover a set of clear and consistent pat- spend all of your savings on a new gadget / gizmo terns. / holiday… • Planned to go to bed earlier, be an “early I refined these patterns into predictable blueprints riser”, then guiltily stayed up late and slept in for both Failure and Success, and created a sys- the next day? tem for making shockingly effective and efficient • Hired a life or business coach but not imple- changes to these blueprints in 7 minutes or less, mented their advice? detailed in my book 7 Minute Mindset. • Tried to lose weight and not come close to the goal you set yourself? Unlike most people who teach personal-develop- • Decided to stop smoking, and just kept puff- ment, I can’t stand wishy washy “self-help mumbo ing away? jumbo” and I refuse to teach it. Instead, everything • Told yourself you’d stop spending so much I teach is based heavily on science and psychology. time on Facebook, only to head back the very 14 internet marketing magazine october 2012
  • 15. During my 17 year mission to uncover The Success lose weight, save money or build an online inter- Blueprint, one of the most deadly patterns I found net marketing empire. is what I now call Failure Gravity – and today I’m going to explain how to eliminate it before it ruins Hysteresis you. So how does this snap-back actually happen? The Mindset “Snap-Back” Effect The concept of hysteresis is a Greek word which Have you ever noticed that sometimes you have translates to a “shortcoming”. It comes from the the intention to make some changes in your life or word hysterein, which translates as “to be late” or business but for some reason you just don’t follow “to fall short”. through? When you make a change, hysteresis takes place Perhaps you set new goals, you try to stick to your and the effects are not immediately noticeable. new routine, but before long you stop taking the There’s a time-lag between the application and actions you know you want to take and you don’t removal of the cause and its subsequent effect. end up getting the results that you want. When the results are not immediately noticeable I’ve seen it thousands of times with people from (i.e. you go to the gym for months before you see all over the world – and it doesn’t matter if you’re any muscle gain, you need to diet for weeks be- trying to lose weight, or learn Google Adwords – fore you see any weight coming off, or you need the end results are always the same; failure, re- to apply consistent SEO strategies for months be- gret, guilt, unhappiness, and wasted time and en- fore your site gets to page one of the search en- ergy. gines), often you don’t think that change is taking place and you snap back, just like releasing the When this happens I call it the Mindset Snap-Back stretched rubber band. In other words you end up Effect. where you started … at square one. Doctor Maxwell Maltz, author of the book Psycho Cybernetics has this to say: “We all behave according to a picture or portrait that we created about ourselves called our self- image”. Just like a rubber band, when you stretch your self-image as far as you can beyond its normal lim- its it snaps back to its original size and shape when the force is released. Neither the elastic band nor your self-image can sustain the change when stretched beyond their capacities. Failure Gravity and Success Velocity Your new behaviours can’t be sustained when they are inconsistent with the picture you have of your- The reason the snap-back effect is so strong is be- self. The limits of your self-image snaps you backcause it’s harder to get change going than it is to to your old behaviour patterns. sustain once it’s in place. In classical physics this principle is called inertia, which comes from the This is universally true whether you’re trying to Latin word iners (translated as idle or lazy). internet marketing magazine october 2012 15
  • 16. Inertia is the first law of Newtonian physics. Isaac stick to your savings plan, drop a few kilos, cook Newton defined inertia in his Philosophiæ Natu- for yourself instead of eating out, learn to play ralis Principia Mathematica, where he states: an instrument, or grow your internet business – you have to overcome Failure Gravity. You need to “The vis insita, or innate force of matter, is a achieve lift-off and gain the momentum of Success power of resisting by which every body, as much Velocity. as in it lies, endeavours to preserve its present state, whether it be of rest or of moving uniform- How do you do that? Here’s a simple, 3-step for- ly forward in a straight line.” mula for eliminating Failure Gravity. How does this apply in your everyday life? Here’s a 1. Speed of Implementation simple example: For most people, if you’ve been going to the gym for a while it is easier to keep When you learn something new, or set a goal in going, but often the first few weeks are the most your life or your business, take action immedi- difficult. ately. Don’t stop and think about it. Put it into practice straight away. I call this Failure Gravity. Stick with it and notice that once you begin to If you don’t see immediate results, you begin to notice the changes, trusting that they’ve taken feel that you’re failing and the gravity of that place, you will arrive at the point where you pulls you back to square one. Unfortunately, this is want to be. human nature. Then it will only take you a very small effort The opposite of Failure Gravity is Success Velocity. to stay there. And if your action has taken you Imagine that instead of building muscle in the away from your desired result, be prepared to gym, dieting to lose weight, or running your SEO make small corrections to your course instead campaign, you are piloting a space shuttle. Failure of giving up altogether. As one of my mentors is Gravity is the resistance to your effort required fond of saying, “It’s easier to change direction to achieve lift off. It is much more than what is when you have one.” needed once you’re in space. As simple as it sounds, it really is that simple. It pulls you back down because you don’t notice all the tiny changes taking place. You also don’t The awareness and constant reminder that a notice the effects of those changes. change has taken place even though the results may not be immediately obvious can help you to The hysteresis (time-lag) between making the move through that vital danger zone where most change and getting the result causes you to feel people give up. that you’ve failed and the gravity of that failure pulls you back down to square one. So you write one blog post… SEO the hell out of it… then stop posting to your site. Or you try some Facebook ads… get burned by high CPC rates… then stop running your ad (instead of testing and measuring, and learning how to opti- mise your ad). In order to produce results and think at a higher level – where you can actually make more money, 16 internet marketing magazine october 2012
  • 17. 2. Spaced Repetition But if you answered “yes” to even one of the questions I posed at the start of this article, you You can’t build a body like Arnie with one work- most certainly have subconscious blockages sabo- out. taging your success. They may be in the form or limiting beliefs, values conflicts, or what Freud And you can’t build an online empire with one called “parts conflicts”. Or it may be something sale. else entirely. No matter what your goal is; no matter what end- How long you choose to leave them there is up to result you’re after… you must take consistent you. My personal recommendation is to get rid of action – meaning you have to do the same thing them as soon as humanly possible, and as fast as over, and over again – to have any chance at suc- humanly possible (and I think 7 minutes is pretty cess. Consistent action is so important I dedicate fast!). an entire chapter to it in the 7 Minute Mindset. There you have it. Follow this simple 3-step plan, Spaced repetition kills two birds with one stone. eliminate Failure Gravity from your life and you’ll Firstly, it makes you better by reinforcing what finally be able to consistently achieve the goals you you know, what you’re learning, and what you’re set yourself in your internet business. Which is why doing. you’re reading this magazine in the first place. Secondly, it makes your results better because repetition creates a pattern, a groove, a new Nick Cownie “path of least resistance” that allows you to be is Australia’s super-fast mindset change expert, author of ‘The 7 Minute Mindset’, more productive, and achieve more in less time. and in-demand speaker, coach and mentor to entrepreneurs all over the planet. 3. Eliminate Your Subconscious Blockages Nick is known for his unconventional approach to rapid mindset improvement, Subconscious blockages are insidious because you sales strategy and lifestyle business design. You can secure 2 FREE tickets to Nick’s 3-day live can’t see, hear, or touch them. You may not even event “The Success Blueprint” on 9th to 11th November know they’re there. on the Gold Coast, QLD Australia by going to http:// thesuccessblueprint.com.au/imm/ internet marketing magazine october 2012 17
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  • 19. > CONVERSION 4 SIMPLE WAYS TO INCREASE YOUR CONVERSION RATE By Zeke Camusio Getting a lot of quality traffic is essential to your Zopim is a great live chat tool that is also very af- website’s success. But if people visit your website fordable (they even have a free plan). and then leave without buying anything or submit- ting their contact information, what’s the point? The conversion rate of a website is the percentage of visitors that perform a given action (it could be completing a purchase or filling out a contact form, for example.) These are four easy ways you can increase your conversion rate. Live Chat Selling in person isn’t that hard. You get a chance to listen to your customers and overcome their objections. But online, when people leave your site, you have no idea why. That is, unless you’re talking to them. And, live chat is the best way to do this. internet marketing magazine october 2012 19
  • 20. Surveys thought that comes to mind, such as “I can’t find the sweaters on this website” and “I wonder how Surveys are great because you can ask for specific much shipping is.” feedback about your website. These are my two favorite questions: My favorite tool for usability tests is UserTesting. 1. How likely are you to recommend XYZ to your friends? (I love this question because peo- A/B Testing ple only recommend products they truly like.) There isn’t a better way to know for sure what 2. How can we make XYZ better? (In this ques- works than running a test. A/B testing allows you tion you’re already implying that XYZ could be to test different elements on your site. Here are better and it forces people to think about how it some examples: could be better.) • Offer: Does $10 off or 10% off work best? • Calls to action: “Buy Now” or “Add to Cart”? Red or blue button? • Layout: testimonials at the top or on the side? • Images: a baby smiling or a picture of your product? My favorite tool for A/B testing is Optimizely. If you’re looking for an advanced tool to gather user feedback, check out GetSatisfaction. If you want a simpler tool for basic surveys, try Survey- Monkey. Usability Testing Usability testing is extremely powerful. This is how it works: tell someone who’s never been to your website before to complete a certain action (like “buy a red sweater for your sister”) and watch them as they do it. Zeke Camusio is a serial entrepreneur who has built and sold three successful businesses. Zeke is the author of The Internet Marketing Bible and CEO of The Outsourcing Company, an Internet marketing agency with over 300 Tell them that you’re not testing them; you’re clients (including Chevrolet, Burger testing your website to find what people can’t King and Subaru). figure out and where they get stuck so you can fix those issues. Ask testers to say out loud every 20 internet marketing magazine october 2012
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  • 23. > EBAY WHEN IS THE RIGHT TIME TO SETUP AN EBAY STORE? to worry about any of these things before they’ve even established a solid sales flow on the site. eBay’s official recommendation on this is that sell- ers should not even think about opening a store un- til they have at least 25 or more listings on eBay at all times, but I would venture to go a bit further. For most people, starting an eBay business is very Based on my 8 1/2 years of experience working at exciting. The desire to have a successful, thriving eBay and being an eBay Powerseller, I recommend business and make lots of money right away can be that new sellers wait until they have been selling overwhelming. This makes some new sellers go a for at least 3-6 months on eBay as well, and until bit overboard in the beginning, trying to tackle too they are already generating at least $500 a month much too soon. As a result, many of these sellers in sales. burn out early on in the process and never succeed at all. At this point, you may be wondering whether or not you should ever open a Store at all. The answer to One of the primary ways new eBay sellers often that question is a resounding “YES”, for many rea- take on too much is by opening an eBay store (or sons, most importantly the following: eBay shop, if you live in the UK) as soon as or soon after they start selling on eBay. This is a big mis- Benefits On eBay take and an even bigger waste of money. Opening an eBay store soon after you start selling on eBay is like trying to run before you can walk. Some new sellers get confused, thinking that hav- ing an eBay store is the equivalent of selling items on eBay, that the two are identical, when that’s 1. You’ll have a unique, personalized and cus- completely incorrect. In other words, they think tomized section of eBay just for your listings to that they have to open an eBay store in order to be presented to potential buyers. list items for sale on eBay -- again, that’s totally inaccurate. 2. You’ll be able to develop your own brand, including a color scheme, theme, logo, and for- There are many, many eBay sellers who don’t have mat for your Store, to become more memorable eBay stores, and who are still very successful at sell- and recognizable to other eBay users, particular- ing on eBay. In fact, having a store won’t do much ly buyers. in and of itself to help sell your items or improve your sales. That’s not the purpose of an eBay store, 3. You’ll be able to have a Store header at nor is increased sales a normal result of opening an the top of all of your item descriptions that eBay store, unless by pure coincidence. includes links to some of your Store products/ categories/pages, your Store logo and/or color There are many facets, features and aspects of an scheme, and even a search box for buyers to eBay store that justify its monthly subscription fee search all of the items in your store right from an and which can greatly enhance your eBay business, item page for one of your listings. but new eBay sellers should not be taking the time internet marketing magazine october 2012 23
  • 24. 4. You’ll have access to many addition- stantly be improving it to obtain more and more al advertising and marketing tools and traffic and site visitors which will then turn into techniques,including the ability to create Pro- more and more buyers, purchases, sales, and motional Boxes to display prominently on your money for you. main Store homepage, announcing new items, specials, sales, or featured products. 4. You’ll have several different buttons, links, icons, logos, etc. you can use outside eBay to 5. You’ll have an email mailing list for which promote your store and drive attention and traf- eBay users can sign up and opt in to receive pro- fic to it. motional emails, newsletters, etc. from you, all of which will include links to some of your cur- 5. You’ll have several promotional tools avail- rent listings so people can essentially buy your able to you so you can print store-branded busi- items right from their email inboxes! ness cards, promotional flyers, email templates, etc. and market your store both online and of- 6. You’ll have several different buttons, links, fline. icons, logos, etc. you can use to promote your store and drive attention and traffic to it. 6. Last but definitely not least, you’ll be given a toll-free telephone number to contact eBay- Benefits Outside eBay Stores Support, which is a luxury non-Store sell- ers don’t get unless they become a Powerseller, 1. Having an eBay Store is one of the most ef- instead of or as well as having a Store. fective methods of obtaining exposure for your listings outside of eBay. There are many fea- tures included with an eBay Store that can pro- vide greater prominence to your listings within the search results on Google, Yahoo and other search engine websites, and many of these don’t exist within regular eBay listings. For example, the Search Engine Keywords feature within “Man- age My Store” gives you the invaluable opportu- nity of determining your own keywords and meta tags for Google indexing. 2. Along with that, there are certain sections of your eBay Store that are highly searchable on the internet, even more so than your Store The main thing to notice and remember about all in general, and you can optimize those aspects of the benefits listed above is that they are all sup- of your Store quite easily to improve your rank- plementary tools, benefits and resources to help ings in the search results on Google, Yahoo, and improve your eBay sales, but they won’t be very other search engines. One of the most notable of helpful to you unless you already have developed a these is the custom pages you can create, which solid, effective listing strategy and a healthy sales are considered extremely content-rich and thus, success rate. highly searchable. SaleHoo 3. You’ll have a FREE subscription to Traffic SaleHoo is an online wholesale directory and community Reports, which measures how many people visit for online traders, eBay sellers, and traditional retailers. your store, where they came from, what they SaleHoo has a huge directory you can use to find a looked at/clicked on within your store, what key- wholesaler, dropshipper or manufacturer for pretty much any product you can think of. words they typed in that took them to your store, SaleHoo provides a vast array of training materials, etc., so you can continue refining and streamlin- customer support and community activity to help online ing your store pages, keywords, etc. and con- sellers get their businesses off the ground. 24 internet marketing magazine october 2012
  • 25. > CUSTOMER SERVICE THE BENEFITS OF APPLYING OLD WORLD SERVICE TO NEW WORLD BUSINESSES By Tony McAuslan I was struck recently by a headline in the Business you were seated, no matter how busy, carafes of Section of a major newspaper stating that “Old- water and baskets of freshly baked bread would be Fashioned Service is Bringing Customers Back”. whisked to your table along with the menus. The article was about how one of Australia’s larg- est retailers had been forced to admit that recent Most of his staff had been with him for ages, and efforts to slash costs by trimming floor staff had they knew the regular patrons well. Which means had an immediate and devastating impact on their that in between serving there was a running pa- shop floor figures. Interestingly, its online business ter of enquiring how their business, or their grand- wasn’t looking too crash hot either. children, or their latest building development was going; or how much better their new hair style To me, this sort of statement falls into the ‘bleed- looked, or how much better the dog looked since ingly obvious’ category, but apparently not to those the operation – or whatever. The fact is, he made highly paid executives who are currently running sure the wait staff treated the customers like fam- this iconic retailer. Any old-world retailer worth his ily, and the customers lapped it up. salt would be able to readily identify the corre- lation between bad service and falling sales; and those of you who are presently moving your retail (or for that matter ANY) business into full-bore web mode would do well to grasp the fact that be- ing online does not enable you to abdicate your responsibility for delivering outstanding customer service. A number of years ago, there used to be a well- known café down in Sydney’s trendy Double Bay. Its owner was a Hungarian immigrant, and as they say in the Big Apple – what this guy didn’t know about customer service was nobody’s business. In other words he was a master at it. And when it came to ordering, nothing – and I mean nothing - was a problem. If you wanted poached His business was built on the foundation that as eggs with smoked salmon, even at 10.30 at night far as the customer was concerned, NOTHING was – no problem. If you wanted poached eggs with a problem. From the minute you caught a waiter’s smoked salmon AND a scoop of pistachio ice cream eye, you felt like you were being looked after. If sitting on top of it – no problem. If you ordered an there was a wait for a table (and there usually was), ice coffee but asked them to put in 6 extra scoops your waiter would keep you updated every few of chocolate gelato, it was not a problem. If you minutes. If you were a regular, the wait staff knew wanted the peas and carrots separated into alter- your table preference and would do everything in nating rows on the plate – it was not as problem! their power to get you your usual table. As soon as internet marketing magazine october 2012 25
  • 26. I don’t know where he got his wait staff from, but a returning customer, they are immediately warned they had been trained not to blink an eye at your of delays or stock shortages, their omission when order, no matter how detailed or bizarre. Nobody filling out an order form is flagged instantly (rather ever said, “Are you sure you want ice cream on than having to wait to get to the end of a form and your eggs?”, or “Sorry, we don’t do breakfast af- then being told to go back – one of my bugbears!!), ter 11.00am”. Or more importantly – “We’re gonna they are whisked away to the section of your site have to charge you extra for those scoops of ge- they regularly visit (rather than having to navigate lato”. through endless pages), and once there, the site al- lows for flexibility in ordering, shipping or payment methods, then there is a good chance you are well on your way to building a successful site that is un- derpinned by great customer service. While price will continue to be an issue in the on- line space, I can assure you that survey after survey will reveal that consumers are ALWAYS willing to pay more for good customer service. Believe me, there is no point in saving hundreds off that new double door fridge if the people you bought it off can’t even guarantee it will be delivered to you. Incidently, that clever Hungarian café owner would regularly sell his business off to some enthusiastic You see, what the café owner had worked out was buyer who would ignore the basic tenant that un- that his clients, mostly fellow immigrants who had derpinned the whole thing. You would always know done extremely well financially, just wanted to be it had changed hands when you got there at 11.30 served exactly what they wanted, and were quite on a Saturday morning, only to be greeted by an happy to pay for it. unfamiliar face and be told that “Chef doesn’t do breakfast after eleven”, (what, they lock the eggs You could order anything you liked, and an extra in a safe?), or that there would be a charge for put- charge would be discreetly added to the bill, and ting a scoop of ice cream on that chocolate cake. everybody was happy. In the old days, the first thing you learned in Busi- After about 6 months of bad service and sales in ness 101, was that the price is soon forgotten if free-fall, the original owner would buy it back at the product meets or exceeds expectation. On the a greatly reduced price, wheel in the old staff, other hand, if the product or service is unsatisfac- and the regulars would flock back again in droves. tory, there is a perception that you have been over- Makes you wonder, doesn’t it? charged – at any price. So how does this apply to my new world business, I Tony McAuslan hear you cry? Well consider this – if your customer’s is a Director of The Interim CEO - a strategic experience when visiting your website is one of be- consulting business that specializes in ing kept waiting, ignorance of their needs, inflex- providing marketing and fund raising advise ible ordering and a feeling of disdain for them as a to start- up companies . He has successfully launched a number of international start-up regular customer, there’s a pretty good chance they businesses in both Australia and the U.K. Tony won’t be coming back. can be contacted by email on tmcauslan@ hotmail.com If, on the other hand, they are warmly greeted as 26 internet marketing magazine october 2012
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  • 28. > ADWORDS HOW TO LOWER YOUR ADWORDS CAMPAIGN KEYWORDS’ AVERAGE COST PER CLICK RATE By Angelos Papaioannidis AdWords is such a sophisticated platform, that in order to fully understand it and be able to use it ef- fectively, you’ll not only have to read up about it, but also have a good hands-on experience. It’s that complicated because there are numerous targeting options and because they have many system rules for pricing and ranking the ads. Google takes many factors into consideration and combines them into one score, the Quality Score: each keyword we target gets one. We eventually want most of our main keywords to reach a Qual- ity Score of 10 in order for us to have great expo- sure. At the same time, we will be able to get more quality visitors on our website at the least possible expense. Having 2-3 ads for every AdGroup we create is a necessity. We’ll have to leave them running for a There are many things we can do to decrease the few thousand impressions in order to see which ad cost per click, so let’s get started! performs better, then keep that ad, and test again with a new ad. 1) Increase the Click-through Rate of our Ads Our CTR tells us how many people click our ads What is a good “click through” rate for Adwords? out of every 100 times our ad is displayed. When we create advertisement texts or images for our I can’t give you a precise number on what CTR you campaign, we’re trying to appeal to the visitors of should aim for because every language and every Google and intrigue them enough in order to click niche has a more engaged audience or less. As a the ad and see what we have to offer. Ad creation rule of thumb, my record CTR is 14% and I always is a mixture of art and science because there are try to optimize my campaigns until I reach at least so many things that you can do to make your ad 2-3%. perform better or worse: one article alone is not enough for me to explain! We have to test different Why CTR Plays an important role on the price approaches on our ad’s copy, and see which one we’ll pay per click? performs better. For example, having a college/ university website to promote, we can focus on Let’s take as an example two companies, company explaining to the viewer the advantages that they A and B. will gain from attending that particular college or get them nervous that there’s no time to lose – Company A has a 2% CTR as an average and pays if they don’t make that decision, the competition 25 Cents / Click. will leave them behind. While this example is a bit Company B has a 9% CTR as an average and pays extreme, you get my drift! 10 Cents / Click. 28 internet marketing magazine october 2012
  • 29. At a first glance, someone would at the beginning, will save you a That would make Google look guess that Google would pre- lot more in the long run! You’ve good since the ad would be about fer company A because it pays got to try it ;) leather couches and the landing 15 Cents per click more (more page would be exactly that and than double the price company B not the main page. Doing that will pays). But that’s where we would help you increase your quality be wrong! score a lot! It is given that if you make the AdGroup about leather Google has a “pool” of visitors couches you should also create searching on its search engine a specific landing page that con- every single day. For these visi- tains everything about leather tors Google wants to maximize its couches so that the whole experi- profits; therefore, it doesn’t just ence for the visitor would be very look at how much each company optimized. Google loves that. pays per click but pays much more attention to how much money it 2) Keyword Relevancy and Land- HUGE TIP: Creating different can make per 100 impressions ing Page Quality AdGroups, landing pages and (different pages seen). Therefore Google cares a lot for its reputa- ads for each group of keywords, in the end… tion and therefore, pays a lot of gives you another great advan- attention to the Keyword Relevan- tage against your competition. Company A pays Google 50 Cents cy. If for example your ad is aboutIt is very likely that when some- per 100 Impressions dog training and the landing page one searches for a keyword con- Company B pays Google 90 Cents you take your visitors when they taining “leather couch”, your ad per 100 Impressions click the link talks about some- title or text will contain those thing else, even slightly close exact words since you have cre- Therefore Company B’s ads will (e.g. dog food), Google gives a ated an AdGroup about it, so this be displayed first, and the qual- lower quality score to that key- text will appear as bold text, ity score of company B’s key- word. The more the keyword is increasing the likelihood of the words will increase. So if compa- far from the subject of the land- visitor of Google to click your ny B lowers the click price from ing page, the worse your Quality link dramatically, and not some- 10 cents to 6 cents, it will still be Score will be. one else’s that couldn’t be both- shown first in the ads and profit ered to create many AdGroups more from people visiting their Case Study Result: I once tried to and landing pages ;) website. That’s why raising your bring in people with the keyword ad’s CTR is THAT important if you “image hosting” to a games site. want to lower your costs. The cost per click was calculat- ed to $5 per click. If my site was HUGE TIP: Apart from testing dif- actually about Image Hosting, it ferent kinds of ads, one great tip would cost less than 10 Cents / that works amazingly well for my click. campaigns is to pay more than needed in the beginning of each Solution: We should try to cre- campaign. For example, if for an ate a different AdGroup for every ad to be shown, 30 Cents per click group of keywords that we have. Landing Page Quality is the qual- are needed, I’d pay 50 or even For an interior design retail store ity of the code of your landing a bit more on some days. This we would create one AdGroup page together with all the tags would make my ads appear first for Leather Couches (containing and images etc. The basics of On- almost always, and therefore get all the possible keywords around Page SEO apply here. Also keep in a good CTR from the beginning. leather couches), one for interior mind that the less HTML and CSS So spending some more money lighting, and so on and so forth. errors your site has, the better. internet marketing magazine october 2012 29
  • 30. 3) Landing Page Load Time fore control every aspect of my Last but not least, what also af- The time it takes for a site to load campaign perfectly. fects the prices that you’re going has lately become very important to pay for your ads is your: for Google. And it’s makes sense: when someone clicks a link from 5) Competition Competition is another HUGE fac-6) Current Account Standing tor on how much we’re going to Lately Google has incorporated pay for every click. It’s logical another metric determining how that when a keyword is targeted much you will pay for your ads. by many Advertisers, it will be Your account history. If your ac- more expensive than one that no count is completely new it will one targets. take some time to get things started. The same happens if To check your competition, the your old account had many ex- Google to another domain, espe- easiest thing to do would be to periments, many ads rejected, cially if it’s an ad, he/she doesn’t go to Google and search for our banned keywords and low CTR want to wait a lot for the page main keyword. See if all spots campaigns. to load. Subconsciously the wait are taken or if there are avail- makes the user “unhappy” and able ones. If not, the keyword CASE STUDY: Having a very old that is transferred to Google’s is ours for the taking! (there’s a AdWords account and learning image. If the page is loading chance that a keyword that we by doing mistakes, when Google fast, that will give a small boost enter with no advertisers won’t tweaked their algorithm to in- to our Quality Score. The easiest be available because it has low clude this metric, I wanted to and fastest things we can do is search volume). create a new campaign. As you to choose a good host and cache can imagine it wasn’t performing your pages. great but since the new campaign was very targeted and generally The countries we target play a very good campaign, all it took an important role on how much was $400-500 in clicks to bring we’re going to pay per click. It’s back my account to a normal sta- logical that a visitor from US is tus. going to cost a lot more to tar- get than a visitor from Greece. Doing all of the above will really help you understand how pricing HUGE TIP: What I’m doing when works and how you can benefit I want to target many countries Solution: If you’re on a competi- from a good quality score. If it’s is to make a campaign target- tive market we can easily out- worth starting an AdWords cam- ing USA and Canada, then repli- perform our competition (once paign for your website, use the cate the whole campaign with again) by going for long-tail key- above advice and start outper- AdWords Editor and change the words. Long tail keywords are forming your competition! countries targeted to make the those keywords are keywords second campaign target the good that are not searched that often European countries. Last but not but they get some searches per least the third one will target the month. These add up to a good Angelos Papaioannidis rest of the world. sum if you gather up many of is an Internet Marketing Consultant, Social them and one thing is for sure, Media Manager and Doing the above, I am able to people who search with long tail Business Development change my pricing according to keywords are much more focused Expert. You can find the countries I target and there- and ready to buy! more about him at http://moneytized.com 30 internet marketing magazine october 2012
  • 31. > ADVERTISEMENT internet marketing magazine october 2012 31
  • 32. > LANDING PAGE METRICS THE FIVE LANDING PAGE METRICS YOU NEED TO KNOW By Sally Lowery Analytics matter but not every marketer knows tion performance. We also added additional best where to start – especially when it comes to land- practices to improve these key metrics and industry ing page analytics. In our most recent infographic, benchmarks. we’ve outlined five critical analytics you should know when assessing your landing page optimiza- Check out the infographic below. 32 internet marketing magazine october 2012
  • 33. Sally Lowery leads ion’s marketing team and is focused on developing interactive marketing programs for both customer acquisition and retention. With a keen knowledge of search engine marketing, digital advertising, and demand generation, Sally brings over 14 years of professional marketing experience, including more than 8 years in the leading-edge marketing technology space. internet marketing magazine october 2012 33
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