- Measure, maximise and marvel The Partnership Scorecard™

WHY do we need The Partnership Scorecard™? Organisations live and die by the effectiveness of relationships – internal or external High Trust = High Speed & Low cost Low Trust = Low Speed & High cost Intangible aspects are often the reason relationships start to deteriorate The Partnership Scorecard™ is as an ‘early warning system’ for your business relationships

Organisations live and die by the effectiveness of relationships – internal or external

High Trust = High Speed & Low cost

Low Trust = Low Speed & High cost

Intangible aspects are often the reason relationships start to deteriorate

The Partnership Scorecard™ is as an ‘early warning system’ for your business relationships

WHAT is The Partnership Scorecard™? The Partnership Scorecard™ measures specific role-based flows of value within, or between, organisations Value flows can be: Part of the ‘contract’ - also called tangible flows Expected, but not formalised – also called intangible flows Specific and observable measures are included in the scorecard

The Partnership Scorecard™ measures specific role-based flows of value within, or between, organisations

Value flows can be:

Part of the ‘contract’ - also called tangible flows

Expected, but not formalised – also called intangible flows

Specific and observable measures are included in the scorecard

What does The Partnership Scorecard™ look like Red role: Client Organisation Blue role: Service Provider Clear description of WHAT is delivered Clear description of WHO is responsible for delivery

Clear description of WHAT is delivered

Clear description of WHO is responsible for delivery

What does The Partnership Scorecard™ look like Red role: Client Organisation Blue role: Service Provider Translating deliverable to electronic survey QUESTION Clear identification of WHO will determine performance Rating of how WELL it is currently being delivered

Translating deliverable to electronic survey QUESTION

Clear identification of WHO will determine performance

Rating of how WELL it is currently being delivered

How is it developed? The Partnership Scorecard™ Process 1 2 3

The Partnership Scorecard™ Process

Outcomes Clear agreement of what is important to all roles Tangible (contractual) Intangible (non-contractual) Clear and actionable areas for improvement identified for each role ‘ What I can do to improve the relationship’ A scorecard for the overall relationship Clear direction of specific actions which will increase trust High trust = High speed and Low Cost

Clear agreement of what is important to all roles

Tangible (contractual)

Intangible (non-contractual)

Clear and actionable areas for improvement identified for each role

‘ What I can do to improve the relationship’

A scorecard for the overall relationship

Clear direction of specific actions which will increase trust

High trust = High speed and Low Cost

Client Feedback “… m y experience with the workshop and it's outcomes is that it was a VERY worthwhile day...in that it very quickly identified gaps in relationship and value flows.” “… when my colleagues in the office asked me what it was all about, I suggested it was ‘reality modelling’, that is, we were modeling what actually happens.” “… this is a great way of dealing with intangibles…not just ‘tree hugging’…gets down to role level accountabilities.”

“… m y experience with the workshop and it's outcomes is that it was a VERY worthwhile day...in that it very quickly identified gaps in relationship and value flows.”

“… when my colleagues in the office asked me what it was all about, I suggested it was ‘reality modelling’, that is, we were modeling what actually happens.”

“… this is a great way of dealing with intangibles…not just ‘tree hugging’…gets down to role level accountabilities.”

Want to know more? Visit: www.irm.com.au Ask a question: www.irm.com.au/contact.htm www.irm.com.au/partnership_scorecard.htm

Visit: www.irm.com.au

Ask a question: www.irm.com.au/contact.htm