IRISS
Knowledge Media
Integration Developer
Interactive Developer
Interactive Designer
Media Manager
Knowledge Manager
Leading IRISS’s knowledge management work	

!

Advising on the use of technology and new media
We know about the legal side of things: 	

!

‣

copyright	


‣

licensing	


‣

data protection	


‣

ethical matters
We design and build:	

interactive learning materials
We design and build:	

web-based publications 	

!
ontent.iriss.org.uk/embeddingideas
We design and build:	

websites 	

!
mindreel.org.uk
We support and encourage the use of
web-based tools for communication and
knowledge sharing	

!

(commonly known as social...
We have skills in 	

‣ audio

	


‣ video

	


‣ video

storytelling
Underpinned by…
Knowledge Management Strategy	

!
!

…will enable people involved with social
services to use knowledge of what works to
d...
…many forms of knowledge 	

!
!

•
•
•
•
•

experience of practitioners, people who use services and carers	

examples of ...
The role of personal storytelling in practice
IRISS Insight No 23
Storytelling influences change - 	

at individual practice level	

and at organisational level
Listening to stories can lead to 	

better person-centred care 	

and 	

improved services
Hearing personal stories engenders greater 	

★

understanding	


★

empathy 	


★

reflection	


!
Benefits the teller as it can 	

!

★

empower	


★

encourage personal growth 	


★

build resilience
Ethical issues	

telling stories can be demoralising and
disempowering for the teller
SUSE

Scottish Union of Supported Employment
Worked with and planned the stories with 	

SAMH	

Cornerstone	

RNIB	

Capability Scotland
It’s all in the planning…

IRIS
S  Me
dia  (
SUS
www
E  Di
.iriss
gital
FIlm
.o
  Stor
ing  S
y  Pro rg.uk)
ched
ject
ule
...
●
Wh
s  Care
a
nksbarn
sie  Mo
Juli t  mes
Balhou r  an  optical
sag
e?
me
ere  at  
g  h
e  d
  Ho
e  fo
●
  workin
o  yo...
Journeys Back into Work	

the video stories 	

content.iriss.org.uk/journeys
Knowledge Media - SUSE
Knowledge Media - SUSE
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Knowledge Media - SUSE

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Scottish Government Nov 2013

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Knowledge Media - SUSE

  1. 1. IRISS Knowledge Media
  2. 2. Integration Developer Interactive Developer Interactive Designer Media Manager Knowledge Manager
  3. 3. Leading IRISS’s knowledge management work ! Advising on the use of technology and new media
  4. 4. We know about the legal side of things: ! ‣ copyright ‣ licensing ‣ data protection ‣ ethical matters
  5. 5. We design and build: interactive learning materials
  6. 6. We design and build: web-based publications !
  7. 7. ontent.iriss.org.uk/embeddingideas
  8. 8. We design and build: websites !
  9. 9. mindreel.org.uk
  10. 10. We support and encourage the use of web-based tools for communication and knowledge sharing ! (commonly known as social media)
  11. 11. We have skills in ‣ audio ‣ video ‣ video storytelling
  12. 12. Underpinned by…
  13. 13. Knowledge Management Strategy ! ! …will enable people involved with social services to use knowledge of what works to deliver the best quality care and support…
  14. 14. …many forms of knowledge ! ! • • • • • experience of practitioners, people who use services and carers examples of how others have solved problems user and carer perspectives summaries of research evidence practitioner experience and wisdom
  15. 15. The role of personal storytelling in practice IRISS Insight No 23
  16. 16. Storytelling influences change - at individual practice level and at organisational level
  17. 17. Listening to stories can lead to better person-centred care and improved services
  18. 18. Hearing personal stories engenders greater ★ understanding ★ empathy ★ reflection !
  19. 19. Benefits the teller as it can ! ★ empower ★ encourage personal growth ★ build resilience
  20. 20. Ethical issues telling stories can be demoralising and disempowering for the teller
  21. 21. SUSE Scottish Union of Supported Employment
  22. 22. Worked with and planned the stories with SAMH Cornerstone RNIB Capability Scotland
  23. 23. It’s all in the planning… IRIS S  Me dia  ( SUS www E  Di .iriss gital FIlm .o  Stor ing  S y  Pro rg.uk) ched ject ule Con ta c ts Set  u p Loca :  John.B tion: o  Joy the@co ce.C halm rnerston Balh e. ousi ers@ e   http: balh org.uk ousi //ww Monkba D a te ecar r w arbr e.co oath .balhou ns  Care .uk  M  Hom / siec are.c anag e,  14 Time o.uk  Mon er.  T 12  A /view el  01 pril  2 kbar -­care 241   ns  D 013 8717 rive, -­hom Back 13.  Arb 10.3 e-­ba grou roath 0    (0 lhou nd 8 :4 0 ,  DD sie-­m  Trai 11   onkb n  fro Julie arns 2DS. m  G  Pert -­care lasg  is  49 -­hom ow  Q  and e-­ ueen  has   She    Stre an  a was   et  -­  A utoim ma d rbro mu n e  red ath) e  dis unda Emp ease nt  fro loyer  (sys m  he s and   tema r  last secu  have  be tic  lu  job  w en  ve re  em pus  e ith  an ry  re ploym rthym lucta  optic She   ent. atosi nt  to had   al  co s)  take appli mp a  her   ed  fo ny  ba on  in r  ove sed  i She    any   r  40   n  Du bega capa posit ndee n  to   city  a ions   . lose   nd  sh witho her  s She   e  str ut  su elf  co joine uggle cces nfide d p ro v d  to   s. nce,   ision  the  wor try and   kcho ,  by  t had   he  d ice  p very   .e.a. Julie low  e  from rogram  h m steem  her   work ad  alway local e,  after   . place s  wa being  jobc n me n p ro v entre  refe t  was ted  to  w i d e r, rred    in  A  Balh o   onto rb ro a ousi arranged rk  in  a  ca  the   th. e  Ca terin  by  h Corn The   g  or   re  ltd er  em e r s to place . ploym kitchen ne me n t  dur ● J  type ent  c ation ulie  w  of  e o-­ord  was nv ould   inato  ag wo g r  with ironment ● S rking  en o  in  for   reed: ,so  a  loc 3   v h al  ca  a ● s e  contin ironment shifts  a  w re  ho . ued   uitab eek  t me to o  see offer ly  impres  underta  how ed  Ju ke  th sed  t ● S  she   e  pla he  st lie  a   woul he  co ce af fu d  cop revie ntinues   ll  time  po f  team,  to ment  for e  wit to  re  a  pe w  me sition  the   h  he ceive r e r  new eting Impa  supp ,  which  s xtent  tha iod  of  6  w s  bei ct he  h t  the ng  h ort  th eeks as  man eld  w , r ● J a ith  cl ough  the  since  a ulie’s ccep ger  of  th ient  a  work ● h  conf te e  ho nd  m c id e me anag hoice  pr d. ● s r  family   ence  an o g ra er  of and   d  sel he  is mme  the   fri f    now hom ,with  back ends  hav esteem  h The   e.  regu e  no  to  th Balh lar ticed ave  rece e  che o u si e conti ived    a  re  grou ery,   nue   a  mu ma bubb to p   suita ch  w ly,  pe rkable  d ble  e  support   has  a  ve elcom if rson ry  po the  p mp l o e  bo  she   ference ymen sitive ro g ra ost was    a We  w m t  opp p re v ortun me  by  o ttitude  to ould   iousl ff ities,   like  t y.  to  cl ering  pla employin o  film ients ceme g  pe We  w  Julie o  who  tellin i  have nts  and,   ple  with   -­  but ll  be  filmi g  he a  d wher  show  it  wo ng  in r  sto ry  as  a u atmo n  com e  appr isability,  well  an op sphe ld  be  goo  care  ho mitm  goin m re . d  to   ent  a riate,  offe d g  ab get  s e  so  we nd  p out  h   o me oten ring er  wo  gen need  to  b tial eral   rk. e  sen shots sitive  insid e  an  to  the  p d  ou tside rivacy  of  t  in  or der  t he  reside o  cap n 1 ture   ts the Loca tion Shoo t sum ing  plan mary
  24. 24. ● Wh s  Care a nksbarn sie  Mo Juli t  mes Balhou r  an  optical sag e? me ere  at   g  h e  d  Ho e  fo ●  workin o  yo n  Care  Dunde dant.’ onkbar  and  I’ve  been is  I  worked  in n Wa u  h usie  M m  Julie e  redu h ave s  th Balho s  mad efore  t t    for p ro i e  -­  ‘I’ ut  wa  it.    B Julie  a  oth b  too  b gra s  the  f thing  lik d  I  really  love  some  that  jo mm irst   er  e Julie:   ths  an t  1 .  I  liked ● e?   time Sho mp rd  years r  x  mon x o [pro How loye  reco Home  f t  company  for   be    you  e lm  and fi rs  a  imp Sho en  her t. how mp to  d bou ymen orta instrum t  3  telling mplo  ma loye o  it   julie t  em  to  find  e ny  o d  so with nt  is  C ploy ry. uggled sto me out the o rn at  I  str ing one  Co rs] work? After  th rne erston  thr  out  of   Jul  you rsto oug e  in ie  B ng  were e  audio ill  be ne] h  th  sup Th w  lo eck 0)? ● Ho e  w ing  w por et,   tions  (4 record o rk ting Cor r?  applica cho  you ● counte ner any  job d  as  a i use w  m ou  en ily?  the s to Wh ● Ho ks  did  y ver  for our  fam  em ne at  is etbac  and  y oice-­o v ploy n  you  (2  & s  and  s  Co e  o hots ultie ● e r? rn e  job  hav at  diffic e m] other  s Tel    [w rsto ● Wh  to  find  a  and  self  este l  me ould ne? nability e 3)  you  i fidenc [aim  ab   act  did  of  con out s  to t  loss at  imp  jobs? by  m  find  red  Con ● Wh pt  to  talk  abou dition  to e u on any [prom ith  this  c  pe ce  the rstone ● ople eople  w ’s  in  ver How ult  for  p  wit y v diffic  do h  d  high   olvem hy  is  it   tone [Wo e isab leve ● W orners e rkin s  it  wo  with  C ilitie ls  o nt  with iden ouch g  cl rk? f  ex s] you  in  t ? ). o  put   clus  the    w app tify  ap osely  w ramme ● Wh EA  in  Arbroath o ion   p ro ro a e  prog ith  t with rkcho p ch  t choic (via  D ● e  work in  th ice   o  a riate  w he  pe bout  th a ] llow pr o Wh o e  w ou  feel   al’  job? a  ea rk  pla ple  we ? o rk o g ra m at  did  y  it  wasn’t  a  ‘re ch  i ould  be [CV t  supp cem plac  sup m ● Wh ink ment  w ndiv , o  th e  e e? lace [diff  interv rt  is  o idua ents  fo port,  c [did  she xpe he  worp iew ffer e re r  ea a re ri e n where  t l  to    of   e nce   rs ced c ach  choice ●  be skills,   d? ieve h  pers  and  p ou  have  y twe s How on   ote  the ● DId en   orting  ma an n ir  g Sup  o ? ny  p oals d  take tial  em ● por ut  ben eek].  it  begin eop pl .]  a  p ted Wh efits How  did r  3  shifts  per  w le  a s? ●  an ers oyers   y  do t  fo d  U -­    rol re  s few  day ona w  we [promp he  first   e  o nsu upp ● lise e  ne ound  t f  th ppo d orte Wh ed   w  you  f rted e  sup d  (2 at  a sup out  ho  Mo p por ll  me  ab re  t 50) ● ● Te t  se he   dule ort  wo ? ment? ben lace rvic Are rke s] tone)? efits as  the  p es  a  the r] s] rners ng  w opp  job  to   nd   How  lo from  Co ported  Module ● em ortu wor  op pport  ( Sho up  su ploy p ker nitir nd  Uns t  4 elp  and ● s  su e rs s  ar ortunit ported  a  need  h  of   Is  th ch  a e  lim ies  r Did  you  between  Sup anager] em ● e  m e  si s  C Sho ited estri ploy are  Hom ference tua one [dif cted t  5 ] pport?  and  C ing   tion e  su tone rsto Jul  to   peo  imp o  receiv  with  Corners out ie  i ne? par ple   s ob  with ntinue  t n  th Sho ro v ticu  this  j ou  co eeting like  y m ing   e  k t  6 lar   d  hold ● Do pt  for  regular    Jul /  ar itch  get  an sec Jul  to ie? e  e en   ie  e tors [prom anaged mp Sho goi ?  [p ithe  have  m loye t  7 ng   ro b u  would r  ar k  yo rs  b abo Joy e  w rivi  you  thin eco ut  h ce   het ng   ● Do mi n and her er  w or  l ob? rstone? g  m  Ju Corne ll  time  j eav ork Joy ent  fu o re lie   ing erman  flex talk ce   e  p  wo and ow  hav ible ing rk     d  you  n  Ju ,  m ? (ou ● An is  job? lie   ayb tsid bout  th wal e  in t  bit  a e  h kin  bes  Jo om b? g  th at’s  the yce e) g  the  jo t] ● Wh rou ’s  o ou  like  i ce  gettin gh   [why  y ffic h ] ged  sin hom  chan ly  self ple  wit e? eo life ibb e mploy  p as  your    esteem  and  b ways  h lf tant  to  e In  what   r  regaining  se re  reluc  a ● t  fo ers  who [promp employ ave  for    h  do  you essage What  m ition? ● nd your  co lie.  like  Ju )  people anager  in  supporting e  M  with  a re  Hom usie  Group  people  and, o ploying ers  (Ca o  em f  Balh halm ements o  have ttitude  t oyce  C lk  about  role  o ng  plac h J ri e  a  positiv ramme  by  offe ies,  to  clients  w ● Ta it s  a  very g Shot  2 roup  ha upport  the  pro ment  opportun  g lhousie o  s loy “The  Ba and  continue  t  suitable  emp ill g y,    audio  w The ,  offerin isabilit d ate al” d  as ppropri  potenti be  use where  a ent  and or -­over  f ommitm voice shown  c 4  &  5) shots  ( 2 3
  25. 25. Journeys Back into Work the video stories content.iriss.org.uk/journeys
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