Good Governance in Health Care by Dr. H. Sudarshan Ex - Vigilance Director (Health) & Chairman, Task Force on Health  Gove...
Year Score Rank First Rank Last Rank 1995 2.78 34/41 New Zealand Indonesia 1996 2.63 45/54 New Zealand Nigeria 2000 2.80 6...
<ul><li>Transparency International India & ORG-MARG Research Pvt Ltd  - An empirical study </li></ul><ul><li>Covered Ten S...
<ul><li>Health: Perceived to be 2nd most corrupt sector </li></ul><ul><li>Maximum interaction with the public - 8% </li></...
The India Corruption Study 2005  by Transparency International India State C. Index Rank Kerala 240 1 Him Pradesh 301 2 Gu...
Corruption Index & Ranking of Services Need Based Services C. Index Rank RFI (Farmers) 22 1 Income Tax 35 2 Municipalities...
History of Karnataka Lokayukta   <ul><li>Mysore State Vigilance Commission, 1965 </li></ul><ul><li>Karnataka Lokayukta Act...
Karnataka Lokayukta Act <ul><li>The public servants who are covered by the Act include: </li></ul><ul><li>Chief Minister <...
Karnataka Lokayukta <ul><li>Police Wing – Traps and Raids  </li></ul><ul><li>Judiciary Wing – receives complaints and send...
Karnataka Lokayukta  Progress <ul><li>Honb’le Lokayukta with his team visited all the 27 districts & 175 Talukas in Karnat...
Inspection by Lokayukta <ul><li>Land & Buildings –repairs, water & electricity, cleanliness, encroachments </li></ul><ul><...
Inspection by Lokayuta <ul><li>Corrupt practices -  making the health staff return the bribe amounts. Monitoring by AMO – ...
The Epidemic of Corruption in Health Services Corruption in Hospitals <ul><ul><li>Corruption in service delivery by the fo...
The Epidemic of Corruption in Health Services Corruption in Hospitals <ul><li>For the following Services </li></ul><ul><li...
<ul><ul><li>Various forms of Corruption by Doctors and Para Medical Staff: </li></ul></ul><ul><ul><ul><li>Private practice...
The Epidemic of Corruption in Health Services <ul><li>Corruption in Civil Works:  Construction of PHCs, CHCs, Taluka & Dis...
The Epidemic of Corruption in Health Services Corruption in Medical Education <ul><ul><li>Sanctioning New Colleges - Medic...
Epidemic of Corruption in Health Services Drugs Control Department   <ul><li>Lokayukta ride on Drugs control Department – ...
Epidemic of Corruption in  Drugs Control Department <ul><li>2268 samples declared “Not of standard Quality” including 126 ...
DRUGS CONTROLLER ADDITIONAL DC DEPUTY DC ASST DC DRUG INSPECTORS PHARMACY COLLEGE PRINCIPAL DRUGS TESTING LABORATORY PRIVA...
Corruption in Procurement of Drugs <ul><li>Purchase of Non Essential Drugs – Nimesulide Tabs 18% of budget </li></ul><ul><...
Corruption in Procurement of Drugs <ul><li>Indenting drugs </li></ul><ul><li>Drug List - EDL </li></ul><ul><li>Drug specif...
G M S THE CARTEL RATE CONTRACT PROCUREMENT Distribution (40%of drugs) Need based Indenting Burden of Disease DRUG SCAM DIR...
Corruption in procurement of Equipment <ul><li>Dialysis machine worth 5 lakhs bought for 11.6 lakhs by DME and at 12.6 lak...
Corruption in Private Health Sector <ul><li>Corruption in Procurement of Equipment </li></ul><ul><li>MNCs are also corrupt...
Lessons from other  Anti-corruption Institutions By Dr. H.Sudarshan Karuna Trust
National Health Service (NHS ) United Kingdom <ul><li>Counter Fraud & Security Management Services </li></ul><ul><li>(CFSM...
Results so far: Pharmaceutical Patient Fraud <ul><li>1st Pharmaceutical Patient Fraud Exercise (1998/1999) - £117 million ...
Results So Far: Dental patient fraud <ul><li>1st Dental Patient Fraud Exercise (2000/2001) - £40.3 million lost to fraud <...
Results So Far: Optical patient fraud (Eng & Wales)   <ul><li>1st Optical Patient Fraud Exercise (1999/2000) - £14.4 milli...
Key messages <ul><li>Fraud is serious – it deprives the NHS of the resources it needs to provide patient care. </li></ul><...
Independent Commission Against Corruption  (ICAC)   Hong Kong
HONGKONG Independent Commission Against Corruption (ICAC)
Reforms in Health Services <ul><li>Drug Logistic Society – Procurement of Essential Drugs improved – Essential drugs avail...
Reforms for Good Governance in  Health Services <ul><li>Proactive Lokayukta – Ombudsman for PRI  and active Monitoring – i...
Reforms for Good Governance in Health Services <ul><li>Training in Health & Hospital Management – Effective Monitoring of ...
Prevention of Corruption  <ul><ul><li>Peoples Movement :  bottom up process  –  Peoples forum to prevent and fight corrupt...
Conclusion <ul><li>Mere Technological Packages can improve the health outcomes marginally </li></ul><ul><li>Good Governanc...
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  • What have we achieved. Starting with prescriptions you will see that from the baseline exercise where no preventative fraud measures had been put in place - £117million a year was being lost to fraud and corruption. Between the 1 st and 2 nd exercises, a number of policy revisions were introduced, for example, I spoke earlier about point of dispensing checks where patients are now asked to provide evidence if they claim an exemption from charges., if they do not provide this they still get their medication but the contractor marks the form and this is checked later. A system of Penalty charges has also been introduced for those patients who still make a fraudulent claim. Between the 2 nd and third exercises a Team of experts visited every pharmacy outlet in England to emphasise the importance of their role in preventing patient fraud and to ensure that they knew what evidence to ask for to prove exemption. We have freed up an astonishing 102 million euros for patient care and the work M-A-M goes on. ……
  • Equally we have freed up over 19 million a year from the dental services; again similar policies, press campaigns were put in place and action was taken between all 3 exercises.
  • And a further 4.3 million from optical patient fraud. From all these measurement results you are able to see more clearly just how much we have been able to reduce fraud by in just a few short years and it is a staggering £94million or 56%. (£170m - £76m)
  • We try to use examples that mean something to our audience – for example when we announced how the NHS had benefited from an additional £675 million we translated the figures into something more meaningful. We described how that money could pay for five new hospitals, 27,000 heart transplants or 170,000 hip replacements. It’s important that we communicate strong but balanced messages. We aren’t saying that everyone who works in or uses the NHS is committing fraud and are careful to refer to the honest majority. We don’t want to ostracise NHS staff but unite them to help us tackle fraud and corruption. Equally we don’t want to create public alarm because we don&apos;t want the public to lose faith in the NHS. We want to send a strong message out to those who may be contemplating committing fraud against the NHS. We want those people to feel that the likelihood of getting caught is to great – that it simply isn’t worth the risk.
  • Good governance in healthcare - H. Sudarshan

    1. 1. Good Governance in Health Care by Dr. H. Sudarshan Ex - Vigilance Director (Health) & Chairman, Task Force on Health Government of Karnataka
    2. 2. Year Score Rank First Rank Last Rank 1995 2.78 34/41 New Zealand Indonesia 1996 2.63 45/54 New Zealand Nigeria 2000 2.80 69/90 Finland Nigeria 2001 2.70 71/91 Finland Bangladesh 2002 2.70 71/102 Finland Bangladesh 2003 2.80 83/133 Finland Bangladesh 2004 2.80 90/145 Finland Bangladesh & Haiti 2005 2.90 88/158 Iceland Bangladesh & Chad 2006 3.30 74/163 Iceland Haiti 2007 3.50 72/180 New Zealand Myanmar/Somalia 2008 3.40 85/180 Denmark Somalia 2009 3.40 84/180 New Zealand Somalia 2010 3.30 87/178 Denmark, NZ & Singapore Somalia
    3. 3. <ul><li>Transparency International India & ORG-MARG Research Pvt Ltd - An empirical study </li></ul><ul><li>Covered Ten Sectors: Police, Health, Education, PDS, Land Admn., Judiciary, Taxation, Railways, Telecom. </li></ul><ul><li>Most Corrupt: Police Least Corrupt: Telecom </li></ul><ul><li>East: Health is most corrupt </li></ul><ul><li>North, South & West : Police is most Corrupt </li></ul><ul><li>Health & Power Sector have maximum impact on society </li></ul>Corruption in India Transparency International India
    4. 4. <ul><li>Health: Perceived to be 2nd most corrupt sector </li></ul><ul><li>Maximum interaction with the public - 8% </li></ul><ul><li>Maximum impact on society - 8.1 Crores of people </li></ul><ul><li>Health Contributes highest: 7,578 Crores out of 26,728 Crores - 40% </li></ul><ul><li>Payment of Money through hospital staff </li></ul><ul><li>Money demanded from North 25% - South 38% </li></ul><ul><li>Doctors: 77% Hospital Staff: 67% </li></ul>The Epidemic of Corruption in Health Services National Level
    5. 5. The India Corruption Study 2005 by Transparency International India State C. Index Rank Kerala 240 1 Him Pradesh 301 2 Gujarath 417 3 Andhra Pradesh 433 4 Maharashtra 433 5 Chattisgarh 445 6 Punjab 459 7 West Bengal 461 8 Orissa 475 9 Uttar Pradesh 491 10 State C.Index Rank Delhi 496 11 Tamil Nadu 509 12 Haryana 516 13 Jharkhand 520 14 Assam 542 15 Rajasthan 543 16 Karnataka 576 17 M.P. 584 18 J & K 655 19 Bihar 695 20
    6. 6. Corruption Index & Ranking of Services Need Based Services C. Index Rank RFI (Farmers) 22 1 Income Tax 35 2 Municipalities 47 3 Judiciary 59 4 Land Admin 59 5 Police 77 6 Basic Services C.Index Rank Schools 26 1 Water Supply 29 2 PDS 37 3 Electricity 39 4 Govt. Hospitals 42 5
    7. 7. History of Karnataka Lokayukta <ul><li>Mysore State Vigilance Commission, 1965 </li></ul><ul><li>Karnataka Lokayukta Act, 1984 </li></ul><ul><li>Karnataka Lokayukta Rules, 1985 </li></ul><ul><li>Amendment to Karnataka Lokayukta Act, Sept. 1986 </li></ul><ul><li>Prevention of Corruption Act, 1988 </li></ul>
    8. 8. Karnataka Lokayukta Act <ul><li>The public servants who are covered by the Act include: </li></ul><ul><li>Chief Minister </li></ul><ul><li>Ministers and Members of the State Legislature </li></ul><ul><li>All Officers of the State Government </li></ul><ul><li>Chairman, vice-Chairman of Local Authorities, Corporations. </li></ul><ul><li>Persons in the service of Local Authorities, corporations, Societies registered under the societies Registration Act, Co-operative Societies and Universities established by or under any law of the Legislature. </li></ul>
    9. 9. Karnataka Lokayukta <ul><li>Police Wing – Traps and Raids </li></ul><ul><li>Judiciary Wing – receives complaints and sends reports </li></ul><ul><li>Technical Wing – Engineers, Accountants etc for investigations referred from Judicial wing </li></ul><ul><li>Administrative Wing - Registrar </li></ul>
    10. 10. Karnataka Lokayukta Progress <ul><li>Honb’le Lokayukta with his team visited all the 27 districts & 175 Talukas in Karnataka l </li></ul><ul><li>Visits with prior intimation </li></ul><ul><li>Visited District hospitals, SC/ST hostels, Anganwadis, Remand homes, Municipalities, Treasury offices, Taluka and District offices </li></ul><ul><li>Grievance Redressal through public hearing 100-180 cases </li></ul>
    11. 11. Inspection by Lokayukta <ul><li>Land & Buildings –repairs, water & electricity, cleanliness, encroachments </li></ul><ul><li>Equipment maintenance – down time </li></ul><ul><li>Human resources: Stay at Head Quarters, punctuality, vacancies, absenteeism, alcoholism, chronic Illness, performance, non-operating surgeons & Ob&G </li></ul><ul><li>Quality of services: Non-clinical. Nursing – bed-making, TPR & other charts, STGs, Rational Drug Use, Ambulance,Waste Disposal, Mortuary </li></ul>
    12. 12. Inspection by Lokayuta <ul><li>Corrupt practices - making the health staff return the bribe amounts. Monitoring by AMO – warning, Show cause Notice, Charge sheet, inform Lokayukta </li></ul><ul><li>Problem solving and decision making, enabling and capacity building </li></ul><ul><li>User fee utilization – procurement </li></ul><ul><li>Citizen’s Charter </li></ul><ul><li>Grievance redressal </li></ul><ul><li>Follow up – Inspection notes & Compliance </li></ul>
    13. 13. The Epidemic of Corruption in Health Services Corruption in Hospitals <ul><ul><li>Corruption in service delivery by the following: </li></ul></ul><ul><li>Ayaas/ward boys </li></ul><ul><li>Contract workers </li></ul><ul><li>Technicians </li></ul><ul><li>Administrative Staff </li></ul><ul><li>Nurses </li></ul><ul><li>Pharmacist </li></ul><ul><li>Doctors </li></ul><ul><li>Specialists </li></ul>
    14. 14. The Epidemic of Corruption in Health Services Corruption in Hospitals <ul><li>For the following Services </li></ul><ul><li>Admission </li></ul><ul><li>Issuing Medical certificates </li></ul><ul><li>Laboratory </li></ul><ul><li>X-ray, Scanning </li></ul><ul><li>Transporting patients </li></ul><ul><li>Referrals </li></ul><ul><li>Medical & Surgical </li></ul><ul><li>emergency services </li></ul><ul><li>Elective Surgeries </li></ul><ul><li>Deliveries </li></ul><ul><li>Postmortem </li></ul><ul><li>Blood Transfusion </li></ul>
    15. 15. <ul><ul><li>Various forms of Corruption by Doctors and Para Medical Staff: </li></ul></ul><ul><ul><ul><li>Private practice </li></ul></ul></ul><ul><ul><ul><li>Nursing Homes (owned by spouses, relatives & business partners) </li></ul></ul></ul><ul><ul><ul><li>Referrals to Private Hospitals/Diagnostic Centers </li></ul></ul></ul><ul><ul><ul><li>Theft/Selling of drugs & surgical items </li></ul></ul></ul><ul><ul><ul><li>Misuse of User Fee </li></ul></ul></ul><ul><ul><ul><li>Owning Pharmacies/Blood banks </li></ul></ul></ul><ul><ul><ul><li>Excess of assets over income – False declaration of assets </li></ul></ul></ul>The Epidemic of Corruption in Health Services Corruption in Hospitals
    16. 16. The Epidemic of Corruption in Health Services <ul><li>Corruption in Civil Works: Construction of PHCs, CHCs, Taluka & District Hospitals and Repairs. </li></ul><ul><li>Corruption in Administration : at offices of District Health, Directorate & Secretariat for the following </li></ul><ul><ul><li>Recruitment & Postings, </li></ul></ul><ul><ul><li>Transfers & Promotions </li></ul></ul><ul><ul><li>Sanctioning Leave, Medical reimbursement </li></ul></ul><ul><ul><li>Monitoring Private Practice & Absenteeism </li></ul></ul><ul><ul><li>Suspension and Reinstating </li></ul></ul>
    17. 17. The Epidemic of Corruption in Health Services Corruption in Medical Education <ul><ul><li>Sanctioning New Colleges - Medical, Nursing & ISM&H </li></ul></ul><ul><ul><li>Increasing seats of Nursing Colleges </li></ul></ul><ul><ul><li>Admissions </li></ul></ul><ul><ul><li>Examination: bribes for examiners-Undergraduate & PGs </li></ul></ul><ul><ul><li>Recruitment of Teaching Staff </li></ul></ul><ul><ul><li>Registration in KMC. </li></ul></ul>
    18. 18. Epidemic of Corruption in Health Services Drugs Control Department <ul><li>Lokayukta ride on Drugs control Department – wide spread corruption - mamools </li></ul><ul><li>Manufacturing License: Inspection of units for fresh & renewal - less than 20% </li></ul><ul><li>Drugs collected during inspections – Low </li></ul><ul><li>Indiscriminate issue of Loan licenses & product permissions to Loan Licensee </li></ul><ul><li>50% of the Medical shops do not have qualified pharmacists – hardly 14 prosecutions </li></ul>
    19. 19. Epidemic of Corruption in Drugs Control Department <ul><li>2268 samples declared “Not of standard Quality” including 126 spurious drugs – very few prosecutions </li></ul><ul><li>No action initiated on those who supplied spurious drugs to Health department </li></ul><ul><li>Violation of DPCO – people of Karnataka have paid nearly 100 crores in excess </li></ul><ul><li>Complaints given by public & institutions were not attended. </li></ul><ul><li>Trading of blood by Unlicensed Blood Banks & chemists, HIV infected blood sold </li></ul>
    20. 20. DRUGS CONTROLLER ADDITIONAL DC DEPUTY DC ASST DC DRUG INSPECTORS PHARMACY COLLEGE PRINCIPAL DRUGS TESTING LABORATORY PRIVATE LABS GMS ZP DIR AUTONOUMS BLOOD BANKS PRIVATE / PUBLIC Manufacturing license, DPCO, WHO-GMP Certificate, Testing DPCO, GMP Certificate, Testing, Performance certificate, No Conviction certificate PEOPLE OF KARNATAKA DRUGS CONTROL DEPRTMENT PRIMARY MANUFACTURERS LOAN LICENCES C&F AGENTS AUTHORISED DEALERS DISTRIBUTORS REGIONAL STOCKISTS WHOLESALERS RETAILERS
    21. 21. Corruption in Procurement of Drugs <ul><li>Purchase of Non Essential Drugs – Nimesulide Tabs 18% of budget </li></ul><ul><li>IV fluids scam – Bypassing HAL and buying from PDPL </li></ul><ul><li>Decentralized Corruption in Procurement of drugs by Zilla Panchayaths – buying spurious and substandard drugs from unlicensed manufacturers – excess price. </li></ul><ul><li>Sigma scam – forged documents </li></ul>
    22. 22. Corruption in Procurement of Drugs <ul><li>Indenting drugs </li></ul><ul><li>Drug List - EDL </li></ul><ul><li>Drug specification & Quantification </li></ul><ul><li>Dealers/Primary Manufacturers/Small scale Industries/Public Sector Companies </li></ul><ul><li>Tenders : L1 </li></ul><ul><li>Placing orders & Supply </li></ul><ul><li>Quality testing </li></ul><ul><li>Black listing </li></ul>
    23. 23. G M S THE CARTEL RATE CONTRACT PROCUREMENT Distribution (40%of drugs) Need based Indenting Burden of Disease DRUG SCAM DIRECTORATE ADMINISTRATION PEOPLE OF KARNATAKA PERIPHERAL HEALTHE INSTITUTIONS Certification Price control Substandard / Spurious Higher Cost Drugs Z P RC Drugs Transparency Act violations BAD GOOD DRUG CONTROL DEPARTMENT 60% Drugs Non RC, public sector DHO (ZP) Other Hospitals (DJD) Directorate RCH, Malaria, Mid Day Meal Autonomous Hospitals Medical Education Hospitals, Autonomous Hospitals BLOOD BANKS PRIVATE/PUBLIC SECTOR PRIMARY MANUFACTURERS AUTHORISED DEALERS WHOLESALERS RETAILERS EXPORT PRIVATE HOSPITALS SUBSTANDARD SPURIOUS DRUGS HIGHER RATE STANDARD DRUGS GOOD RATE
    24. 24. Corruption in procurement of Equipment <ul><li>Dialysis machine worth 5 lakhs bought for 11.6 lakhs by DME and at 12.6 lakhs by KIMS – Hubli </li></ul><ul><li>Equipment for removing Cholesterol was bought for 60 lakhs and used only once </li></ul><ul><li>Gulbarga ZP bought X-ray machines in 1992 and they were not installed till 2004. </li></ul><ul><li>Corruption in Indenting, specifications, not looking at market rate etc. </li></ul>
    25. 25. Corruption in Private Health Sector <ul><li>Corruption in Procurement of Equipment </li></ul><ul><li>MNCs are also corrupt </li></ul><ul><li>Tax evasion and Unqualified staff </li></ul><ul><li>Poor quality </li></ul><ul><li>Commissions for diagnostics CT, MRI, Lab Investigations </li></ul><ul><li>Surgeries (Hysterectomies) and procedures (Angioplasty) which are not indicated </li></ul>
    26. 26. Lessons from other Anti-corruption Institutions By Dr. H.Sudarshan Karuna Trust
    27. 27. National Health Service (NHS ) United Kingdom <ul><li>Counter Fraud & Security Management Services </li></ul><ul><li>(CFSMS) </li></ul><ul><li>NHS CFSMS </li></ul>
    28. 28. Results so far: Pharmaceutical Patient Fraud <ul><li>1st Pharmaceutical Patient Fraud Exercise (1998/1999) - £117 million lost to fraud </li></ul><ul><li>2nd Pharmaceutical Patient Fraud Exercise (1999/2000) - £69 million lost to fraud </li></ul><ul><li>3rd Pharmaceutical Patient Fraud Exercise (2002/2003) - £47 million lost to fraud </li></ul><ul><li> </li></ul><ul><li> THIS £70 MILLION REDUCTION HAS BEEN ACHIEVED BY </li></ul><ul><li>MEASURE ……...ACTION ………MEASURE </li></ul>
    29. 29. Results So Far: Dental patient fraud <ul><li>1st Dental Patient Fraud Exercise (2000/2001) - £40.3 million lost to fraud </li></ul><ul><li>2nd Dental Patient Fraud Exercise (2001/2002) - £30 million lost to fraud </li></ul><ul><li>3 rd Dental Patient Fraud Exercise (2003/2004) - £21.1 million lost to fraud </li></ul><ul><li>THIS £19.2 MILLION REDUCTION HAS BEEN ACHIEVED BY </li></ul><ul><li>MEASURE ……..ACTION …………MEASURE </li></ul>
    30. 30. Results So Far: Optical patient fraud (Eng & Wales) <ul><li>1st Optical Patient Fraud Exercise (1999/2000) - £14.4 million lost to fraud </li></ul><ul><li>2nd Optical Patient Fraud Exercise (2001/2002) - £11.07 million lost to fraud </li></ul><ul><li>3 rd Optical Patient Fraud Exercise (2005/2006) - £8.96 million lost to fraud </li></ul><ul><li>THIS £5.44 MILLION REDUCTION HAS BEEN ACHIEVED BY </li></ul><ul><li>MEASURE ………..ACTION ………MEASURE </li></ul>
    31. 31. Key messages <ul><li>Fraud is serious – it deprives the NHS of the resources it needs to provide patient care. </li></ul><ul><li>The majority of those who work in and use the NHS are honest. </li></ul><ul><li>Tough action will be taken against those who defraud the NHS. </li></ul>
    32. 32. Independent Commission Against Corruption (ICAC) Hong Kong
    33. 33. HONGKONG Independent Commission Against Corruption (ICAC)
    34. 34. Reforms in Health Services <ul><li>Drug Logistic Society – Procurement of Essential Drugs improved – Essential drugs available in all PHCs & Hospitals </li></ul><ul><li>In a few districts the No. of Health staff staying in head quarters has dramatically improved by good and efficient DHOs </li></ul><ul><li>The corruption in procurement of equipment is reduced </li></ul><ul><li>Compliance on Inspection notes is good. </li></ul>
    35. 35. Reforms for Good Governance in Health Services <ul><li>Proactive Lokayukta – Ombudsman for PRI and active Monitoring – institutionalize the reforms </li></ul><ul><li>Vigilance cell in Health Department – Strengthen and Capacity building – Expertise </li></ul><ul><li>E-Governance: HMIS – Program and HRM, computerize transfers, recruitment, promotions, e-procurement, Web site for transparency and accountability </li></ul><ul><li>Integrity Pact – black listing and debarring </li></ul><ul><li>Effective Management and Supervision by Administrators and senior staff – Field visits </li></ul>
    36. 36. Reforms for Good Governance in Health Services <ul><li>Training in Health & Hospital Management – Effective Monitoring of Stay at the HQ, Private practice, absenteeism, Decision Making & Problem solving </li></ul><ul><li>Leadership Training </li></ul><ul><li>Health staff Welfare: Salaries, benefits, non-monetary incentives, grievance reddressal mechanism. </li></ul><ul><li>Hospital & Health Committees – Citizen’s Charter, Report card system </li></ul><ul><li>Public grievance redressal at various levels </li></ul>
    37. 37. Prevention of Corruption <ul><ul><li>Peoples Movement : bottom up process – Peoples forum to prevent and fight corruption. </li></ul></ul><ul><ul><li>Promote Values - Value based education </li></ul></ul><ul><ul><li>Awareness to make use of Right to Information Bill And Transparency Act </li></ul></ul><ul><ul><li>Whistle Blower’s protection </li></ul></ul><ul><ul><li>Strengthen Consumer Forum </li></ul></ul><ul><ul><li>Community Monitoring Gram Sabha Empowerment </li></ul></ul><ul><ul><li>Electoral Reforms </li></ul></ul><ul><ul><li>Coalition Against Corruption – NGO net work </li></ul></ul>
    38. 38. Conclusion <ul><li>Mere Technological Packages can improve the health outcomes marginally </li></ul><ul><li>Good Governance can provide quantum jump in the health outcomes </li></ul>
    39. 39. THANK YOU
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