Enhancing governance efficiency in health deliverables  CIVIC Bangalore  Rajarajeshwari  Sowmya Bharadwaj. D.V. Ramamurthy...
<ul><li>Facilitate better access to services among the urban poor </li></ul><ul><li>Increase community participation to ac...
Grievance  redressal  mechanism   (To access  services and  Create a community- Govt interface for  exchange) Accountabili...
<ul><li>No awareness on specifics of entitlements under PDS </li></ul><ul><li>PDS shops functioned only two days in a mont...
<ul><li>Accessing complete entitlements under PDS </li></ul><ul><li>Grievance Redressal Mela - changed attitude of all sta...
 
<ul><li>No awareness on health facilities </li></ul><ul><li>No anganwadis </li></ul><ul><li>Supreme court order in “ PUCL ...
Condition of Health services after intervention <ul><ul><li>Increased awareness on services and schemes in the communities...
Sanctioning of Anganwadis  <ul><ul><li>Supplementary nutrition to Children, Pregnant and Lactating women. </li></ul></ul><...
Children before Sanctioning of Anganwadi Children after Sanctioning of Anganwadi
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Governance strategies and public service to improve health-use of RTI to access better services:experience in two urban slums-Rajarajeshwari

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Governance strategies and public service to improve health-use of RTI to access better services:experience in two urban slums-Rajarajeshwari

  1. 1. Enhancing governance efficiency in health deliverables CIVIC Bangalore Rajarajeshwari Sowmya Bharadwaj. D.V. Ramamurthy K.V.
  2. 2. <ul><li>Facilitate better access to services among the urban poor </li></ul><ul><li>Increase community participation to achieve transparency and accountability </li></ul>
  3. 3. Grievance redressal mechanism (To access services and Create a community- Govt interface for exchange) Accountability (Job chart/MPIC ) RTI as TOOL for Systemic Change in Health/Food Distribution Participation platforms (Empowerment – VC’s/BoV) Transparency (4.1.b/Public hearing) CIVIC’s strategies
  4. 4. <ul><li>No awareness on specifics of entitlements under PDS </li></ul><ul><li>PDS shops functioned only two days in a month. </li></ul><ul><li>No inspections of the PDS shops by the food inspector. </li></ul><ul><li>No GRMs </li></ul>Condition of PDS before intervention
  5. 5. <ul><li>Accessing complete entitlements under PDS </li></ul><ul><li>Grievance Redressal Mela - changed attitude of all stake holders- card holders, department & PDS shop owners. </li></ul><ul><li>RTI application results: </li></ul><ul><ul><li>Inspection by Food inspector- penalization </li></ul></ul><ul><ul><li>7 GOs on GRMs </li></ul></ul><ul><ul><li>Directive of DPAR - Separate grievance cell. </li></ul></ul><ul><ul><li>Directive from Commissioner to conduct regular GRMs </li></ul></ul>Impact on PDS after intervention
  6. 7. <ul><li>No awareness on health facilities </li></ul><ul><li>No anganwadis </li></ul><ul><li>Supreme court order in “ PUCL vs. Union of India & Ors., Civil WP No.196/2001, dated 13th December 2006 ”, a community can request for an anganwadi (pre-school) where there are more than 40 children in the age group of 0-6 years”. </li></ul><ul><li>No Visits of ANM/LHV to the area </li></ul><ul><li>No health check-ups </li></ul>
  7. 8. Condition of Health services after intervention <ul><ul><li>Increased awareness on services and schemes in the communities </li></ul></ul><ul><li>Regular visits by the ANM/LHV from the Sub Center, for the first time in last eight years. </li></ul>
  8. 9. Sanctioning of Anganwadis <ul><ul><li>Supplementary nutrition to Children, Pregnant and Lactating women. </li></ul></ul><ul><ul><li>Pre school for children 3-6 years old </li></ul></ul><ul><ul><li>Increased Bhagya Lakshmi beneficiaries </li></ul></ul><ul><ul><li>Health check-ups </li></ul></ul><ul><ul><li>Employment generation </li></ul></ul><ul><ul><li>Coordination between Anganwadi and Sub-Center. </li></ul></ul>
  9. 10. Children before Sanctioning of Anganwadi Children after Sanctioning of Anganwadi
  10. 11. [email_address]
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