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Governance strategies and public service to improve health-use of RTI to access better services:experience in two urban slums-Rajarajeshwari
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Governance strategies and public service to improve health-use of RTI to access better services:experience in two urban slums-Rajarajeshwari


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  • 1. Enhancing governance efficiency in health deliverables CIVIC Bangalore Rajarajeshwari Sowmya Bharadwaj. D.V. Ramamurthy K.V.
  • 2.
    • Facilitate better access to services among the urban poor
    • Increase community participation to achieve transparency and accountability
  • 3. Grievance redressal mechanism (To access services and Create a community- Govt interface for exchange) Accountability (Job chart/MPIC ) RTI as TOOL for Systemic Change in Health/Food Distribution Participation platforms (Empowerment – VC’s/BoV) Transparency (4.1.b/Public hearing) CIVIC’s strategies
  • 4.
    • No awareness on specifics of entitlements under PDS
    • PDS shops functioned only two days in a month.
    • No inspections of the PDS shops by the food inspector.
    • No GRMs
    Condition of PDS before intervention
  • 5.
    • Accessing complete entitlements under PDS
    • Grievance Redressal Mela - changed attitude of all stake holders- card holders, department & PDS shop owners.
    • RTI application results:
      • Inspection by Food inspector- penalization
      • 7 GOs on GRMs
      • Directive of DPAR - Separate grievance cell.
      • Directive from Commissioner to conduct regular GRMs
    Impact on PDS after intervention
  • 6.  
  • 7.
    • No awareness on health facilities
    • No anganwadis
    • Supreme court order in “ PUCL vs. Union of India & Ors., Civil WP No.196/2001, dated 13th December 2006 ”, a community can request for an anganwadi (pre-school) where there are more than 40 children in the age group of 0-6 years”.
    • No Visits of ANM/LHV to the area
    • No health check-ups
  • 8. Condition of Health services after intervention
      • Increased awareness on services and schemes in the communities
    • Regular visits by the ANM/LHV from the Sub Center, for the first time in last eight years.
  • 9. Sanctioning of Anganwadis
      • Supplementary nutrition to Children, Pregnant and Lactating women.
      • Pre school for children 3-6 years old
      • Increased Bhagya Lakshmi beneficiaries
      • Health check-ups
      • Employment generation
      • Coordination between Anganwadi and Sub-Center.
  • 10. Children before Sanctioning of Anganwadi Children after Sanctioning of Anganwadi
  • 11. [email_address]