W&M 2009 – Managing, Securing and Controlling the Mobile Enterprise

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W&M 2009 – Managing, Securing and Controlling the Mobile Enterprise

  1. 1. Wireless and Mobile 09<br />Managing, Securing and Controllingthe Mobile Enterprise<br />Bob Apollo<br />Sparus Software  <br />
  2. 2. Topics for Today<br />Learn about the keys to success in large scale enterprise mobile deployments<br />Avoid the most common mistakes when mobilising your enterprise<br />Ensuring user acceptance and adoption of mobile enterprise applications<br />Maximising mobile application service continuity while minimising telecommunications costs <br />Why mobile device management alone is no longer enough ...<br />
  3. 3. Why Are Organisations Mobilising?<br />Source: Gartner 2008<br />
  4. 4. What is Holding Organisations Back?<br />User adoption and acceptance?<br />Ability to support?<br />Network reliability?<br />Application performance?<br />Telecom & roaming cost?<br />Security concerns?<br />Devices returned no fault found?<br />
  5. 5. Common Mistakes<br />Failure to Fully Involve and Engage Users<br />Inability to Answer the Question “What’s In It For Me?”<br />Thinking About the Situation from the Inside-Out<br />Failure to Proactively Manage the Mobile Environment<br />Applying Point Solutions to Integrated Problems<br />
  6. 6. Proven Remedies<br />Failure to Fully Involve and Engage Users<br />Insist on active user involvement from the start<br />Inability to Answer the Question “What’s In It For Me?”<br />Present the benefits from the user’s perspective<br />Thinking About the Situation from the Inside-Out<br />Design your solution around the mobile realities<br />Failure to Proactively Manage the Mobile Environment<br />Anticipate issues before users see them as problems<br />Applying Point Solutions to Integrated Problems<br />Take an integrated approach to mobile management<br />
  7. 7. 5 Recommendations<br />Remember that success depends upon user adoption – and that user adoption is driven by your user’s experience<br />Think about the challenge of mobilising your organisation from an outside-in perspective<br />Invest in an integrated approach to managing your mobile environment<br />Pay close attention to mobile application performance and reliability<br />Establish and enforce usage policies and actively measure and manage your mobile connectivity<br />
  8. 8. 1: Focus on the User Experience<br />Involve your users in the evaluation process<br />Strike a balance between usability and security<br />Measure and monitor the user experience<br />Proactively resolve predictable problems<br />Ensure you can support your users remotely<br />
  9. 9. 2: Take an Outside-in Perspective<br />Think about mobility from the user’s perspective<br />Recognise the challenges of the mobile environment<br />Anticipate coverage and connectivity issues<br />Don’t export the HQ – integrate the workplace<br />Ensure you have visibility of what’s really happening<br />
  10. 10. Inside-Out Assumptions vs. Outside-In Realities<br />Inside-Out Assumptions:<br />LAN (inc. WLAN)<br />Persistent coverage and connectivity<br />Disconnection improbable<br />Unlimited bandwidth<br />Data is free<br />Inherently secure<br />Easy to manage<br />Support often local<br />Outside-In Realities:<br />WAN<br />Coverage and connectivity challenges<br />Disconnection probable<br />Limited bandwidth<br />Data is charged for<br />Inherently insecure<br />Hard to manage<br />Support always remote<br />You Can’t Export “LAN Centric Thinking” to the WAN......You Need A Mobile Mindset!<br />
  11. 11. 3: Invest in an Integrated Approach to Management<br />Mobile Device Management<br />The essential foundation - configuration and application management<br />On-device Security<br />Protect the applications and data on the device from theft, loss or unauthorised use<br />Mobile VPN<br />Ensure the security and integrity of mobile communications <br />Remote Control<br />Enable helpdesks to diagnose and deal with mobile problems remotely<br />Application Optimisation<br />Prevent mobile applications from being compromised because of connectivity problems<br />Application Optimisation<br />On-device Security<br />Mobile VPN<br />Remote Control<br />Mobile<br />Device <br />Management<br />Mobile<br />Device <br />Management<br />
  12. 12. Why Point Solutions Are No Longer Adequate<br />Yesterday’s Approach: Point Solutions<br />Specialised/legacy components<br />Incompletely integrated<br />Expensive to acquire<br />Complicated to install<br />Complex to manage<br />Tomorrow’s Approach: Integrated Platforms<br />Built from the ground up<br />Single common architecture<br />Cost-effective to acquire<br />Fast to install<br />Easy to manage<br />On-device<br />Security<br />Application<br />Optimisation<br />Mobile Device<br />Management <br />Mobile Device<br />Management <br />Remote<br />Control<br />Mobile<br />VPN<br />Application<br />Optimisation<br />On-device<br />Security<br />Remote<br />Support<br />Mobile<br />VPN<br />
  13. 13. 4: Pay Close Attention to Mobile Application Performance and Reliability <br />Monitor performance at the application level <br />Identify excessive response times<br />Diagnose and deal with bottlenecks affecting application performance<br />Ensure you can see what’s really happening over the network<br />
  14. 14. Tunnelling and Mobile Application Performance<br />Application A<br />Monitor data traffic at an application- specific level<br />Diagnose and deal with application performance issues<br />Application B<br />Application C<br />App<br />C<br />App<br />B<br />App<br />A<br />
  15. 15. 5: Establish and enforce usage policies and actively measure and manage your mobile connectivity<br />Clearly define mobile usage policies<br />Control your users’ network access<br />Take into account time-criticality and cost of data<br />Systematically measure network performance<br />Prioritise areas that affect cost / user experience<br />
  16. 16. Tunnelling and Network Connectivity<br />Corporate<br />Applications<br />Approved application/site?<br />Approved network?<br />Restrict roaming access<br />Block restricted sites<br />Approved<br />Sites<br /><br /><br />Restricted<br />Sites<br /><br /><br /><br />
  17. 17. The Sparus Software Approach<br />Start with a “clean sheet of paper” and solve tomorrow’s enterprise mobility challenges in an integrated fashion...<br />...with a particular focus on the mobile user experience and on application and communication management<br />Integrated Capabilities<br />Mobile Device Management<br />On-device Security<br />Mobile VPN<br />Remote Control<br />Application and Network Tunnelling<br />Unlimited Potential<br />Scalability and 24*7 Resilience<br />Web services APIs<br />
  18. 18. Case Studies<br />European Transport Leader<br />Mobility project stalled because of complex connectivity problems <br />UK Service Company<br />User acceptance issues caused by “return to base” support<br />Global Healthcare Service Provider<br />International users suffering from incomplete data synchronisation<br />How Sparus Helped<br />Diagnosed and dealt with complex device/application interaction<br />How Sparus Helped<br />OTA remote support had users back up and running in no time<br />How Sparus Helped<br />Application tunnelling resolved synchronisation problems<br />
  19. 19. 5 Recommendations<br />Remember that success depends upon user adoption – and that user adoption is driven by your user’s experience<br />Think about the challenge of mobilising your organisation from an outside-in perspective<br />Invest in an integrated approach to managing your mobile environment<br />Pay particular attention to mobile application performance and reliability<br />Establish and enforce usage policies and actively measure and manage your mobile connectivity<br />
  20. 20. Want to Learn More?<br />Visit Sparus Software on Stand 417<br />Speak with our Experts<br />Evaluate our Solution for 30 days<br />
  21. 21. Want to Learn More?<br />www.sparus-software.com<br />

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