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W&M 2009 – Managing, Securing and Controlling the Mobile Enterprise
 

W&M 2009 – Managing, Securing and Controlling the Mobile Enterprise

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    W&M 2009 – Managing, Securing and Controlling the Mobile Enterprise W&M 2009 – Managing, Securing and Controlling the Mobile Enterprise Presentation Transcript

    • Wireless and Mobile 09
      Managing, Securing and Controllingthe Mobile Enterprise
      Bob Apollo
      Sparus Software  
    • Topics for Today
      Learn about the keys to success in large scale enterprise mobile deployments
      Avoid the most common mistakes when mobilising your enterprise
      Ensuring user acceptance and adoption of mobile enterprise applications
      Maximising mobile application service continuity while minimising telecommunications costs
      Why mobile device management alone is no longer enough ...
    • Why Are Organisations Mobilising?
      Source: Gartner 2008
    • What is Holding Organisations Back?
      User adoption and acceptance?
      Ability to support?
      Network reliability?
      Application performance?
      Telecom & roaming cost?
      Security concerns?
      Devices returned no fault found?
    • Common Mistakes
      Failure to Fully Involve and Engage Users
      Inability to Answer the Question “What’s In It For Me?”
      Thinking About the Situation from the Inside-Out
      Failure to Proactively Manage the Mobile Environment
      Applying Point Solutions to Integrated Problems
    • Proven Remedies
      Failure to Fully Involve and Engage Users
      Insist on active user involvement from the start
      Inability to Answer the Question “What’s In It For Me?”
      Present the benefits from the user’s perspective
      Thinking About the Situation from the Inside-Out
      Design your solution around the mobile realities
      Failure to Proactively Manage the Mobile Environment
      Anticipate issues before users see them as problems
      Applying Point Solutions to Integrated Problems
      Take an integrated approach to mobile management
    • 5 Recommendations
      Remember that success depends upon user adoption – and that user adoption is driven by your user’s experience
      Think about the challenge of mobilising your organisation from an outside-in perspective
      Invest in an integrated approach to managing your mobile environment
      Pay close attention to mobile application performance and reliability
      Establish and enforce usage policies and actively measure and manage your mobile connectivity
    • 1: Focus on the User Experience
      Involve your users in the evaluation process
      Strike a balance between usability and security
      Measure and monitor the user experience
      Proactively resolve predictable problems
      Ensure you can support your users remotely
    • 2: Take an Outside-in Perspective
      Think about mobility from the user’s perspective
      Recognise the challenges of the mobile environment
      Anticipate coverage and connectivity issues
      Don’t export the HQ – integrate the workplace
      Ensure you have visibility of what’s really happening
    • Inside-Out Assumptions vs. Outside-In Realities
      Inside-Out Assumptions:
      LAN (inc. WLAN)
      Persistent coverage and connectivity
      Disconnection improbable
      Unlimited bandwidth
      Data is free
      Inherently secure
      Easy to manage
      Support often local
      Outside-In Realities:
      WAN
      Coverage and connectivity challenges
      Disconnection probable
      Limited bandwidth
      Data is charged for
      Inherently insecure
      Hard to manage
      Support always remote
      You Can’t Export “LAN Centric Thinking” to the WAN......You Need A Mobile Mindset!
    • 3: Invest in an Integrated Approach to Management
      Mobile Device Management
      The essential foundation - configuration and application management
      On-device Security
      Protect the applications and data on the device from theft, loss or unauthorised use
      Mobile VPN
      Ensure the security and integrity of mobile communications
      Remote Control
      Enable helpdesks to diagnose and deal with mobile problems remotely
      Application Optimisation
      Prevent mobile applications from being compromised because of connectivity problems
      Application Optimisation
      On-device Security
      Mobile VPN
      Remote Control
      Mobile
      Device
      Management
      Mobile
      Device
      Management
    • Why Point Solutions Are No Longer Adequate
      Yesterday’s Approach: Point Solutions
      Specialised/legacy components
      Incompletely integrated
      Expensive to acquire
      Complicated to install
      Complex to manage
      Tomorrow’s Approach: Integrated Platforms
      Built from the ground up
      Single common architecture
      Cost-effective to acquire
      Fast to install
      Easy to manage
      On-device
      Security
      Application
      Optimisation
      Mobile Device
      Management
      Mobile Device
      Management
      Remote
      Control
      Mobile
      VPN
      Application
      Optimisation
      On-device
      Security
      Remote
      Support
      Mobile
      VPN
    • 4: Pay Close Attention to Mobile Application Performance and Reliability
      Monitor performance at the application level
      Identify excessive response times
      Diagnose and deal with bottlenecks affecting application performance
      Ensure you can see what’s really happening over the network
    • Tunnelling and Mobile Application Performance
      Application A
      Monitor data traffic at an application- specific level
      Diagnose and deal with application performance issues
      Application B
      Application C
      App
      C
      App
      B
      App
      A
    • 5: Establish and enforce usage policies and actively measure and manage your mobile connectivity
      Clearly define mobile usage policies
      Control your users’ network access
      Take into account time-criticality and cost of data
      Systematically measure network performance
      Prioritise areas that affect cost / user experience
    • Tunnelling and Network Connectivity
      Corporate
      Applications
      Approved application/site?
      Approved network?
      Restrict roaming access
      Block restricted sites
      Approved
      Sites


      Restricted
      Sites



    • The Sparus Software Approach
      Start with a “clean sheet of paper” and solve tomorrow’s enterprise mobility challenges in an integrated fashion...
      ...with a particular focus on the mobile user experience and on application and communication management
      Integrated Capabilities
      Mobile Device Management
      On-device Security
      Mobile VPN
      Remote Control
      Application and Network Tunnelling
      Unlimited Potential
      Scalability and 24*7 Resilience
      Web services APIs
    • Case Studies
      European Transport Leader
      Mobility project stalled because of complex connectivity problems
      UK Service Company
      User acceptance issues caused by “return to base” support
      Global Healthcare Service Provider
      International users suffering from incomplete data synchronisation
      How Sparus Helped
      Diagnosed and dealt with complex device/application interaction
      How Sparus Helped
      OTA remote support had users back up and running in no time
      How Sparus Helped
      Application tunnelling resolved synchronisation problems
    • 5 Recommendations
      Remember that success depends upon user adoption – and that user adoption is driven by your user’s experience
      Think about the challenge of mobilising your organisation from an outside-in perspective
      Invest in an integrated approach to managing your mobile environment
      Pay particular attention to mobile application performance and reliability
      Establish and enforce usage policies and actively measure and manage your mobile connectivity
    • Want to Learn More?
      Visit Sparus Software on Stand 417
      Speak with our Experts
      Evaluate our Solution for 30 days
    • Want to Learn More?
      www.sparus-software.com