W&M 2009 – Managing, Securing and Controlling the Mobile EnterprisePresentation Transcript
Wireless and Mobile 09 Managing, Securing and Controllingthe Mobile Enterprise Bob Apollo Sparus Software
Topics for Today Learn about the keys to success in large scale enterprise mobile deployments Avoid the most common mistakes when mobilising your enterprise Ensuring user acceptance and adoption of mobile enterprise applications Maximising mobile application service continuity while minimising telecommunications costs Why mobile device management alone is no longer enough ...
Why Are Organisations Mobilising? Source: Gartner 2008
What is Holding Organisations Back? User adoption and acceptance? Ability to support? Network reliability? Application performance? Telecom & roaming cost? Security concerns? Devices returned no fault found?
Common Mistakes Failure to Fully Involve and Engage Users Inability to Answer the Question “What’s In It For Me?” Thinking About the Situation from the Inside-Out Failure to Proactively Manage the Mobile Environment Applying Point Solutions to Integrated Problems
Proven Remedies Failure to Fully Involve and Engage Users Insist on active user involvement from the start Inability to Answer the Question “What’s In It For Me?” Present the benefits from the user’s perspective Thinking About the Situation from the Inside-Out Design your solution around the mobile realities Failure to Proactively Manage the Mobile Environment Anticipate issues before users see them as problems Applying Point Solutions to Integrated Problems Take an integrated approach to mobile management
5 Recommendations Remember that success depends upon user adoption – and that user adoption is driven by your user’s experience Think about the challenge of mobilising your organisation from an outside-in perspective Invest in an integrated approach to managing your mobile environment Pay close attention to mobile application performance and reliability Establish and enforce usage policies and actively measure and manage your mobile connectivity
1: Focus on the User Experience Involve your users in the evaluation process Strike a balance between usability and security Measure and monitor the user experience Proactively resolve predictable problems Ensure you can support your users remotely
2: Take an Outside-in Perspective Think about mobility from the user’s perspective Recognise the challenges of the mobile environment Anticipate coverage and connectivity issues Don’t export the HQ – integrate the workplace Ensure you have visibility of what’s really happening
Inside-Out Assumptions vs. Outside-In Realities Inside-Out Assumptions: LAN (inc. WLAN) Persistent coverage and connectivity Disconnection improbable Unlimited bandwidth Data is free Inherently secure Easy to manage Support often local Outside-In Realities: WAN Coverage and connectivity challenges Disconnection probable Limited bandwidth Data is charged for Inherently insecure Hard to manage Support always remote You Can’t Export “LAN Centric Thinking” to the WAN......You Need A Mobile Mindset!
3: Invest in an Integrated Approach to Management Mobile Device Management The essential foundation - configuration and application management On-device Security Protect the applications and data on the device from theft, loss or unauthorised use Mobile VPN Ensure the security and integrity of mobile communications Remote Control Enable helpdesks to diagnose and deal with mobile problems remotely Application Optimisation Prevent mobile applications from being compromised because of connectivity problems Application Optimisation On-device Security Mobile VPN Remote Control Mobile Device Management Mobile Device Management
Why Point Solutions Are No Longer Adequate Yesterday’s Approach: Point Solutions Specialised/legacy components Incompletely integrated Expensive to acquire Complicated to install Complex to manage Tomorrow’s Approach: Integrated Platforms Built from the ground up Single common architecture Cost-effective to acquire Fast to install Easy to manage On-device Security Application Optimisation Mobile Device Management Mobile Device Management Remote Control Mobile VPN Application Optimisation On-device Security Remote Support Mobile VPN
4: Pay Close Attention to Mobile Application Performance and Reliability Monitor performance at the application level Identify excessive response times Diagnose and deal with bottlenecks affecting application performance Ensure you can see what’s really happening over the network
Tunnelling and Mobile Application Performance Application A Monitor data traffic at an application- specific level Diagnose and deal with application performance issues Application B Application C App C App B App A
5: Establish and enforce usage policies and actively measure and manage your mobile connectivity Clearly define mobile usage policies Control your users’ network access Take into account time-criticality and cost of data Systematically measure network performance Prioritise areas that affect cost / user experience
The Sparus Software Approach Start with a “clean sheet of paper” and solve tomorrow’s enterprise mobility challenges in an integrated fashion... ...with a particular focus on the mobile user experience and on application and communication management Integrated Capabilities Mobile Device Management On-device Security Mobile VPN Remote Control Application and Network Tunnelling Unlimited Potential Scalability and 24*7 Resilience Web services APIs
Case Studies European Transport Leader Mobility project stalled because of complex connectivity problems UK Service Company User acceptance issues caused by “return to base” support Global Healthcare Service Provider International users suffering from incomplete data synchronisation How Sparus Helped Diagnosed and dealt with complex device/application interaction How Sparus Helped OTA remote support had users back up and running in no time How Sparus Helped Application tunnelling resolved synchronisation problems
5 Recommendations Remember that success depends upon user adoption – and that user adoption is driven by your user’s experience Think about the challenge of mobilising your organisation from an outside-in perspective Invest in an integrated approach to managing your mobile environment Pay particular attention to mobile application performance and reliability Establish and enforce usage policies and actively measure and manage your mobile connectivity
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