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UC Expo 2010 - Voice enabling Desktop applications for more effective collaboration

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  • INTRO NOT A PITCH ABOUT STAR AND ITS PRODUCTSSHARING WHAT WE HAVE FOUND OUT WHILST BUILDING OUR PROPOSITION OVER LAST 12 MONTHSWHAT TO EXPECT, HOW TO THE SAVINGS AND EFFICIENCIES WILL MATERIALISEABOUT STAR – PROVIDE ON DEMAND BUSINESS SERVICES TO UK BUSINESSES WHO USE IT & COMMS AS A BUSINESS DRIVER WE DO THIS FOR 3500 COMPANIES
  • LOOKED AT MANY DIFFERENT TYPES OF DELIVERING THIS PROPOSITIONBEST FIT FOR STAR AND CUSTOMERS WAS AROUND OCS AND OUTLOOKMOST SMALL AND MEDIUM BUSINESSES FAMILIAR WITH IT THEIR STAFF ALREADY USE IT AND ARE COMFORTABLE WITH IT VERY LITTLE TRAINING REQUIREDUC NORMALLY ADOPTED IN PILOT GROUPS – MINIMISING FEAR OF CHANGE OR JUST SOMETHING DIFFERENT IS KEY TO SUCCESSULTIMATELY – QUICKER ADOPTION QUICKER TIME TO SEE BENNEFITS
  • WE FOUND A JOURNEY OF INFORMATION USECentralising access to information in main working toolSTARTING BY MANAGING DAY TO DAY BUSINESS TASKS CONTACTS CALENDAR EMAILMORE MATURE ORGANISATIONS SUPPORT GROWTH AND CHANGE CRM BI DOCUMENTSHOW DO YOU USE THIS TO BEST ADVANTAGE ? Integrate presence & voice & Messaging tools to share and discuss the information
  • PRESENCE IS KEY TO ENHANCING THE WAY WE WORKIT DRIVES USER BEHAVIOURUNLOCKS ALL OF THE RICHNESS IN THE APPLICATIONSIT DRIVES EFFICIENCY I CAN SEE THEY ARE BUSY SO I WONT CALL, BUT EMAIL INSTEADIMPORTANTLY – IT IS DRIVEN FROM THE CALENDAR – INTELLIGENTLY
  • BUSINESSES RUN ON INFORMATIONWHY WOULD YOU NOT WANT FASTEST ROUTE TO BEST INFORMATIONIF YOU DID HAVE THIS – DO YOU THINK IT WOULD MAKE A DIFFERENCE TO SALES CYCLE ? SERVICE EXPERIENCEDO EXAMPLEMAKES BUSINESSES APEAR MORE AGILE TO EXTERNAL AND INTERNAL PARTIES
  • THEREARE COST SAVINGS TO BE MADETHERE ARE ALSO ADAVANTAGES TO BE GAIN – I.E CONSUMING AND SCALING AS AN OPEX MODELBE PREPARED TO FIND & JUSTIFY THE SAVINGS THROUGH BUSINESS BENNEFITSREDUCING TRAVEL EXPENSESEXECUTIVE TIME – SAT IN TRAFFICDOING THINGS QUICKERGETTING MORE DONE WITH THE SAME ENHANCED ORGANISATION AND WORKFORCE
  • THIS TECHNOLOGY CAN HELP EMPOWER WORKERS : EXTEND YOUR GEO REACH TO REDUCE LOCAL JOB COMPETITION ENABLE YOU TO BUILD FLEXIBLE WORKING POLICIESREDUCE COST BY ENABLING HOME WORKING ACCESS TO TOP TALENTDO NOT UNDER ESTIMATE HOW IMPORTANT THIS IS MUCH TALKED ABOUT GENERATION Y THEY ARE IN THEIR LATE 20S NOW – THEY EXPECT THE BESTSTAFF RETENTION SPEAKS FOR ITSELF – MORE FLEXIBLE WORKING BETTER TOOLS BETTER WORKLIFE BALANCELESS TIME AND MONEY RECRUTING MORE KNOWLEDGE RETENTION
  • THETECHNOLOGY IS MARVELLOUS CAN CHANGE THE WAY YOU DO BUSINESSCAN MAKE YOUR STAFF MORE EFFECTIVECAN MAKE YOUR CUSTOMER EXPERIENCE BETTERBUT – MOST IMPORTANTLY OF ALL BETTER COMMUNICATION AND FLOW OF INFORMATION WITHPARTNERSSTAFFCUSTOMERSSUPPLIERSNO MATTER WHERE THEY ARE
  • WHAT IS THE KEY TAKEAWAY ?IF YOU ARE PREPARED TO BE OPEN MINDED AND ACCEPT THAT THE BENNEFITS WILL COMEYOU CAN INCREASE THE VALUE OF YOUR BUSINESSUSING FAMILIAR BUSINESS TOOLSYOU ALREADY OWN AND USE

Transcript

  • 1. Voice Enabling Desktop Applications for More Effective Collaboration
    Flexible WorkingTheatre
    James Griffin – Head of Hosting and Application Strategy
  • 2. Helping you increase
    the value of your business
    Using Business Tools
    You already own and use
  • 3. Unlock the power within familiar business tools
    Utilise existing skills
    Reduce Impact / fear of change
    Increase speed to operational acceptance
  • 4. Collaborate using voice enabled applications
    Email
    Presence
    Manage Tasks & People
    Click to Call
    Fax
    Messaging
    Contacts
    Manage Processes & Documents
    Conferencing
    Desktop Sharing
    Office Outlook & Communicator
    Communicate Effectively
    Calendars
    Reports
    CRM
    Tasks
    Documents
  • 5. Use the power of presence
    I’m Busy
    I’m On a Call
    I’m In a Meeting
    Do not Disturb me
    I’m Free
    I’m Mobile
  • 6. “Let me Check And Come back to You”
    Right time information
    “Yes, we are able to do that for you”
    Shorten Sales Cycles
    Improve Customer Experience
    Increase Business Agility
  • 7. Cost savings?
    Transportation Expenses
    Time
    Productivity
  • 8. Empowered Workers
    Staff
    Retention
    Top
    Talent
    WorkLife
    Balance
    Remote Working
    Extend
    Location
  • 9. From home
    Enabling Better Collaboration
    Between sites
    With customers & partners
    On the move
    In the office
  • 10. You can increase
    the value of your business
    Using familiar business tools
    You already own and use
  • 11. jgriffin@star.net.uk
    star.co.uk/Blog/James-Griffins-Blog/
    www.star.co.uk
  • 12. www.star.co.uk