Your SlideShare is downloading. ×

UC Expo 2010 - UC for the Teleworker

623

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
623
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Flexible Working Theatre Practical Considerations for Teleworking and VoIP What„s required, how to do it and who benefits? Presented by Peter Walshe, Gigaset Communications UK Limited, @ UC Expo 2010.
  • 2. Agenda Why Telework? • The drivers Determining the Teleworker needs • Application Requirements • Infrastructure Requirements • Telephony Requirements Device Selection • Routers & Handsets • Audio Quality • Is there enough bandwidth? Case Studies • Gigaset Communications UK • CS 2 Summary 18/03/2010 |2|
  • 3. Why Tele-work The key drivers
  • 4. Introduction “Tele-working is natures gift to our generation. Just when it seemed that the combination of long commutes, pollution, congested roads and long meetings would kill us, nature gave us tele-working.” The Dilbert Principle, Scott Adams. 18/03/2010 |4|
  • 5. Teleworking Drivers Cost Savings For both the employer and employee • Office space • TAX & NI benefits • Travel costs Flexible Working Recent govornment legislation to allow employees to negotiate flexible working patterns • Employee retention • Employee satisfaction Productivity improvements Improvements in work life balance result in healthier & happier employees which reslt in improved output (measured in volume & value) 18/03/2010 |5|
  • 6. Determining the Teleworker needs
  • 7. Infrastructure Requirements Space • Dedicated office space v shared space • Power, lighting, privacy, etc… Health & Safety http://www.hse.gov.uk/pubns/indg226.pdf Storage • “Online” storage - Server or server-less (USB connected storage devices) • Physical – papers, books, journals, etc Security • Physical – locks, alarms,, etc • Virtual - firewalls (appliance or client), WPA 18/03/2010 |7|
  • 8. Infrastructure Requirements cont... WAN • Type of network? Public v Private - over Internet (VPN Y/N) or corporate • Type of connection? ADSL, FTTP, ISDN, WiMAX, mobile broadband LAN • Wired or wireless (11g v 11n) Printing, scanning, copying, faxing? • Wired or wireless Telephony • PSTN, VoIP, GSM • VoIP – hosted, company network • Volume (number of calls, duration) • Call quality 18/03/2010 |8|
  • 9. Application Requirements How much bandwidth is required & what can be delivered? This is dependent upon the applications to be supported Desk-top applications – real time & store-n-forward • Database look-ups • Collaboration tools – NetMeeting, WebEx, etc • Email • Windows IE Communication applications • Telephony - PSTN - VoIP • Conferencing – audio & video 18/03/2010 |9|
  • 10. The Dilbert Principle, Scott Adams. 18/03/2010 | 10 |
  • 11. Possibilities and functionalities 18/03/2010 | 11 |
  • 12. Telephony Requirements What type of phone calls need to be made? • Do you need to make local calls? • Do you need to make inter-company, long distance and international calls? • Do you really need to make mobile calls? The number of mobile only (voice and data) homes is growing annually so maybe yes. Which network services do I require? • PSTN – for local and emergency (999 calls) • VoIP – for all other calls • Mobile – based on the above, possibly yes, but preferably use VoIP How do I get VoIP services? For inter-company calling (extension to extension or site to site) • IT dept configures an IP “long line extension”. • Means you are connected to your company PBX, same as in the office • Provides access to all the same PBX features 18/03/2010 | 12 |
  • 13. Telephony Requirements continued How do I get VoIP services? (continued) For international & long distance calls • If connected to company PBX, business as usual. • Alternatively, subscribe to a VoIP service – Skype or SIP based • Where international calls are made, how many destinations and is this potentially throughout the day? • If yes to the above, then select SIP based services (non-Skype) and select multiple providers, eg Gradwell, BT BB Voice, Opal - Some operator tariffs change by route by time of day (eg D3) How many simultaneous calls ? • If for a small multi-occupancy office, how many people are making calls at the same time? - Determines bandwidth for upstream path if using ADSL based broadband. • It may be necessary to have a separate ADSL just dedicated for VoIP (still cheaper than multiple analogue lines) • Alternatively, you may require local PBX functionality • In which case do you require SIP trunk or Toll-Bypass? 18/03/2010 | 13 |
  • 14. Device Selection
  • 15. Device Selection Broadband Routers • Data only or IAD (gateway – eg FritzBox, BT HomeHub, Cisco)? • Firewall included – Y/N? • VPN pass-through or terminator? • SIP ALG, NAT, STUN support? • Remote access? Telephone Handsets • Corded or cordless? • IP, PSTN or dual-mode? • Proprietary features? - (Depends on Company IPPBX) • Easy to configure & easy to use? • Audio quality per call? - Normal, handsfree and conferencing - Determines the audio codec – G.711, G.722, G.729 - Also has a bandwidth impact • Interworking to PC – for TAPI, etc applications? • Headsets – wired or Bluetooth? 18/03/2010 | 15 |
  • 16. Audio Quality Toll Quality v High Definition “..After years of sitting on the sidelines, Hi-Def Voice is poised to become The Next Big Thing in VoIP…” • A many/majority of IP handsets now support G.722 Hi- Def Codec • Business VoIP providers are already offering HD enabled voice services - In Europe: France Telecom has over a half million HD voice users on broadband and has started offering mobile HD voice service in Moldova. - BT HomeHub is/will be cat-IQ compliant & Telecom Italia, and T-Mobile are all jumping on the bandwagon (Source – Dialogic) 18/03/2010 | 16 |
  • 17. Case study: Orange France “Livephone” • Customer pays €10/month for Livephone package Livephone A380 •Increased customer retention through enhanced service offer HD Service • Benefit to OF: Improved image as innovative operator Livebox Livephone C380 USB DECT Dongle + 18/03/2010 | 17 |
  • 18. Brilliant speech quality with High Definition Sound Performance High Definition Sound Performance™ (HDSP) – Provides a brilliant and more natural voice quality via wideband audio technology (G.722 codec) enabled by IP than transmission over traditional analog lines. Gigaset HDSP meets the requirements of CAT-iq, the new standard that is moving DECT-quality sound and feature-richness to the next level. Gigaset S675IP was the first CAT-iq 1.0 certified product! 18/03/2010 | 18 |
  • 19. High Definition Sound Performance is VERY relevant to consumers Results Gigaset branding consumer study, Nov 07 HDSP relevance for next phone purchase Price premium for HDSP Next phone 48% should have HDSP 78% 29% 19% Price premium 22% HDSP is 5% not relevant for next phone purchase 0 0-10 10-25 >25 EUR EUR EUR EUR HDSP is clearly superior and relevant having experienced the difference HDSP generates a strong customer value 18/03/2010 | 19 |
  • 20. One step further in DECT with CAT-iq 18/03/2010 | 21 |
  • 21. Is there enough bandwidth to make a call? • Normal “toll Quality” voice calls over VoIP use G.711 codec. • This equates to approx 85Kbps of bandwidth use on the upstream path of ADSL connection. • Hi-Def uses G.722 codec and equates to approx. same bandwidth usage as G.711. • Is my ADSL Voice capable? - home / Speed Test - Speed Test Last Result: Download Speed: 4975 kbps (621.9 KB/sec transfer rate) Upload Speed: 345 kbps (43.1 KB/sec transfer rate) 4th March, 2010 @ 09:50:50 • How many concurrent calls will be made? • Trade off of available BW v Quality, you may need to consider compression • Most VoIP devices support multiple codecs to enable different quality selection 18/03/2010 | 22 |
  • 22. Gigaset Communications UK Case Study
  • 23. Gigaset Communications UK Case Study Scenario • Gigaset UK Ltd formed in Oct 2008 (spun out of Siemens) • Located on Siemens HQ Campus until Dec 2008 • Re-located to Regus Office Jan 2009 • Cost for 8 man office space & services ~ £42K per annum • Downsized in July 2009 after sale of BB Business • Joined GC NLD regional hub • 3 permanent employees - 2 x sales & 1 x PM - Sales guys already have tele-worker set up - PM moving to Cheltenham with new tele-worker set up • Resulting closure of the Regus office Saves £26K per annum - Includes set up costs for network services - Includes additional space subsidised by GCUK - Includes telephony set up costs – hardware foc (as you would expect) and setting up LLE for 3 staff to new IPPBX in NLD office - All staff on home-worker contracts, benefit from tax allowances 18/03/2010 | 24 |
  • 24. GCUK Tele-Worker Office • Virgin media business BB 10MB • BT PSTN line for local calling and product testing • SIPGate or other VoIP service Meeting Room • IP Long line Extensions for GC VoIP • 2 Office numbers for – DX800 & S685IP • 1 private number for SL785 Office Livingroom Kitchen hall 18/03/2010 | 25 |
  • 25. Office at Home (SoHo) 18/03/2010 | 26 |
  • 26. Office at Home (SoHo) 18/03/2010 | 27 |
  • 27. Summary
  • 28. In Summary More questions than answers have been offered • (probably not an exhaustive list) But hopefully the questions raised help in deciding what to do • (and I also hope help in selecting the right phones) If yes • Great!! So please visit the Gigaset Communications stand – 611 and we can demonstrate some of our products If no • Great!! So please visit the Gigaset Communications stand – 611 and we can demonstrate some of our products 18/03/2010 | 29 |
  • 29. And finally… “The office is designed for “work” not productivity. Work can be defined as “anything you would rather not be doing”. Productivity is a different matter. Telecommuting substitutes two hours of productivity for ten hours of work.” The Dilbert Principle, Scott Adams. 18/03/2010 | 30 |
  • 30. 18/03/2010 | 31 |
  • 31. Contact: Peter Walshe Head of Distributor & Service Provider Sales UK & IE Tel.: +44 1428 715309 Email: peter.walshe@gigaset.com 18/03/2010 | 32 |

×