Flexible Working Theatre




Practical Considerations for Teleworking and VoIP

What„s required, how to do it and who bene...
Agenda

Why Telework?
• The drivers
Determining the Teleworker needs
• Application Requirements
• Infrastructure Requireme...
Why Tele-work
The key drivers
Introduction




  “Tele-working is natures gift to our generation. Just when it
   seemed that the combination of long co...
Teleworking Drivers
Cost Savings
For both the employer and employee
• Office space
• TAX & NI benefits
• Travel costs


Fl...
Determining the Teleworker needs
Infrastructure Requirements
Space
• Dedicated office space v shared space
• Power, lighting, privacy, etc…


Health & Safe...
Infrastructure Requirements cont...
WAN
• Type of network? Public v Private - over Internet (VPN
  Y/N) or corporate
• Typ...
Application Requirements
How much bandwidth is required & what can be
delivered?
This is dependent upon the applications t...
The Dilbert Principle, Scott Adams.

  18/03/2010                          | 10 |
Possibilities and functionalities




18/03/2010                   | 11 |
Telephony Requirements
What type of phone calls need to be made?
• Do you need to make local calls?
• Do you need to make ...
Telephony Requirements continued
How do I get VoIP services? (continued)
For international & long distance calls
• If conn...
Device Selection
Device Selection
Broadband Routers
• Data only or IAD (gateway – eg FritzBox, BT HomeHub, Cisco)?
• Firewall included – Y/...
Audio Quality
Toll Quality v High Definition


“..After years of sitting on the sidelines, Hi-Def Voice is
poised to becom...
Case study: Orange France “Livephone”

• Customer pays €10/month for Livephone package                  Livephone A380


•...
Brilliant speech quality with High Definition
  Sound Performance
High Definition Sound Performance™ (HDSP) –
Provides a b...
High Definition Sound Performance is VERY relevant to consumers
Results Gigaset branding consumer study, Nov 07

 HDSP rel...
One step further in DECT with CAT-iq




18/03/2010                | 21 |
Is there enough bandwidth to make
a call?
• Normal “toll Quality” voice calls over VoIP use G.711
  codec.
• This equates ...
Gigaset Communications UK
Case Study
Gigaset Communications UK
Case Study
Scenario
• Gigaset UK Ltd formed in Oct 2008 (spun out of Siemens)
• Located on Sieme...
GCUK Tele-Worker Office


                                                   • Virgin media business BB 10MB
             ...
Office at Home (SoHo)




18/03/2010              | 26 |
Office at Home (SoHo)




18/03/2010              | 27 |
Summary
In Summary

More questions than answers have been offered
• (probably not an exhaustive list)


But hopefully the question...
And finally…




 “The office is designed for “work” not productivity. Work can
   be defined as “anything you would rathe...
18/03/2010   | 31 |
Contact:


Peter Walshe
Head of Distributor & Service Provider Sales UK & IE
Tel.: +44 1428 715309
Email: peter.walshe@gig...
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UC Expo 2010 - UC for the Teleworker

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UC Expo 2010 - UC for the Teleworker

  1. 1. Flexible Working Theatre Practical Considerations for Teleworking and VoIP What„s required, how to do it and who benefits? Presented by Peter Walshe, Gigaset Communications UK Limited, @ UC Expo 2010.
  2. 2. Agenda Why Telework? • The drivers Determining the Teleworker needs • Application Requirements • Infrastructure Requirements • Telephony Requirements Device Selection • Routers & Handsets • Audio Quality • Is there enough bandwidth? Case Studies • Gigaset Communications UK • CS 2 Summary 18/03/2010 |2|
  3. 3. Why Tele-work The key drivers
  4. 4. Introduction “Tele-working is natures gift to our generation. Just when it seemed that the combination of long commutes, pollution, congested roads and long meetings would kill us, nature gave us tele-working.” The Dilbert Principle, Scott Adams. 18/03/2010 |4|
  5. 5. Teleworking Drivers Cost Savings For both the employer and employee • Office space • TAX & NI benefits • Travel costs Flexible Working Recent govornment legislation to allow employees to negotiate flexible working patterns • Employee retention • Employee satisfaction Productivity improvements Improvements in work life balance result in healthier & happier employees which reslt in improved output (measured in volume & value) 18/03/2010 |5|
  6. 6. Determining the Teleworker needs
  7. 7. Infrastructure Requirements Space • Dedicated office space v shared space • Power, lighting, privacy, etc… Health & Safety http://www.hse.gov.uk/pubns/indg226.pdf Storage • “Online” storage - Server or server-less (USB connected storage devices) • Physical – papers, books, journals, etc Security • Physical – locks, alarms,, etc • Virtual - firewalls (appliance or client), WPA 18/03/2010 |7|
  8. 8. Infrastructure Requirements cont... WAN • Type of network? Public v Private - over Internet (VPN Y/N) or corporate • Type of connection? ADSL, FTTP, ISDN, WiMAX, mobile broadband LAN • Wired or wireless (11g v 11n) Printing, scanning, copying, faxing? • Wired or wireless Telephony • PSTN, VoIP, GSM • VoIP – hosted, company network • Volume (number of calls, duration) • Call quality 18/03/2010 |8|
  9. 9. Application Requirements How much bandwidth is required & what can be delivered? This is dependent upon the applications to be supported Desk-top applications – real time & store-n-forward • Database look-ups • Collaboration tools – NetMeeting, WebEx, etc • Email • Windows IE Communication applications • Telephony - PSTN - VoIP • Conferencing – audio & video 18/03/2010 |9|
  10. 10. The Dilbert Principle, Scott Adams. 18/03/2010 | 10 |
  11. 11. Possibilities and functionalities 18/03/2010 | 11 |
  12. 12. Telephony Requirements What type of phone calls need to be made? • Do you need to make local calls? • Do you need to make inter-company, long distance and international calls? • Do you really need to make mobile calls? The number of mobile only (voice and data) homes is growing annually so maybe yes. Which network services do I require? • PSTN – for local and emergency (999 calls) • VoIP – for all other calls • Mobile – based on the above, possibly yes, but preferably use VoIP How do I get VoIP services? For inter-company calling (extension to extension or site to site) • IT dept configures an IP “long line extension”. • Means you are connected to your company PBX, same as in the office • Provides access to all the same PBX features 18/03/2010 | 12 |
  13. 13. Telephony Requirements continued How do I get VoIP services? (continued) For international & long distance calls • If connected to company PBX, business as usual. • Alternatively, subscribe to a VoIP service – Skype or SIP based • Where international calls are made, how many destinations and is this potentially throughout the day? • If yes to the above, then select SIP based services (non-Skype) and select multiple providers, eg Gradwell, BT BB Voice, Opal - Some operator tariffs change by route by time of day (eg D3) How many simultaneous calls ? • If for a small multi-occupancy office, how many people are making calls at the same time? - Determines bandwidth for upstream path if using ADSL based broadband. • It may be necessary to have a separate ADSL just dedicated for VoIP (still cheaper than multiple analogue lines) • Alternatively, you may require local PBX functionality • In which case do you require SIP trunk or Toll-Bypass? 18/03/2010 | 13 |
  14. 14. Device Selection
  15. 15. Device Selection Broadband Routers • Data only or IAD (gateway – eg FritzBox, BT HomeHub, Cisco)? • Firewall included – Y/N? • VPN pass-through or terminator? • SIP ALG, NAT, STUN support? • Remote access? Telephone Handsets • Corded or cordless? • IP, PSTN or dual-mode? • Proprietary features? - (Depends on Company IPPBX) • Easy to configure & easy to use? • Audio quality per call? - Normal, handsfree and conferencing - Determines the audio codec – G.711, G.722, G.729 - Also has a bandwidth impact • Interworking to PC – for TAPI, etc applications? • Headsets – wired or Bluetooth? 18/03/2010 | 15 |
  16. 16. Audio Quality Toll Quality v High Definition “..After years of sitting on the sidelines, Hi-Def Voice is poised to become The Next Big Thing in VoIP…” • A many/majority of IP handsets now support G.722 Hi- Def Codec • Business VoIP providers are already offering HD enabled voice services - In Europe: France Telecom has over a half million HD voice users on broadband and has started offering mobile HD voice service in Moldova. - BT HomeHub is/will be cat-IQ compliant & Telecom Italia, and T-Mobile are all jumping on the bandwagon (Source – Dialogic) 18/03/2010 | 16 |
  17. 17. Case study: Orange France “Livephone” • Customer pays €10/month for Livephone package Livephone A380 •Increased customer retention through enhanced service offer HD Service • Benefit to OF: Improved image as innovative operator Livebox Livephone C380 USB DECT Dongle + 18/03/2010 | 17 |
  18. 18. Brilliant speech quality with High Definition Sound Performance High Definition Sound Performance™ (HDSP) – Provides a brilliant and more natural voice quality via wideband audio technology (G.722 codec) enabled by IP than transmission over traditional analog lines. Gigaset HDSP meets the requirements of CAT-iq, the new standard that is moving DECT-quality sound and feature-richness to the next level. Gigaset S675IP was the first CAT-iq 1.0 certified product! 18/03/2010 | 18 |
  19. 19. High Definition Sound Performance is VERY relevant to consumers Results Gigaset branding consumer study, Nov 07 HDSP relevance for next phone purchase Price premium for HDSP Next phone 48% should have HDSP 78% 29% 19% Price premium 22% HDSP is 5% not relevant for next phone purchase 0 0-10 10-25 >25 EUR EUR EUR EUR HDSP is clearly superior and relevant having experienced the difference HDSP generates a strong customer value 18/03/2010 | 19 |
  20. 20. One step further in DECT with CAT-iq 18/03/2010 | 21 |
  21. 21. Is there enough bandwidth to make a call? • Normal “toll Quality” voice calls over VoIP use G.711 codec. • This equates to approx 85Kbps of bandwidth use on the upstream path of ADSL connection. • Hi-Def uses G.722 codec and equates to approx. same bandwidth usage as G.711. • Is my ADSL Voice capable? - home / Speed Test - Speed Test Last Result: Download Speed: 4975 kbps (621.9 KB/sec transfer rate) Upload Speed: 345 kbps (43.1 KB/sec transfer rate) 4th March, 2010 @ 09:50:50 • How many concurrent calls will be made? • Trade off of available BW v Quality, you may need to consider compression • Most VoIP devices support multiple codecs to enable different quality selection 18/03/2010 | 22 |
  22. 22. Gigaset Communications UK Case Study
  23. 23. Gigaset Communications UK Case Study Scenario • Gigaset UK Ltd formed in Oct 2008 (spun out of Siemens) • Located on Siemens HQ Campus until Dec 2008 • Re-located to Regus Office Jan 2009 • Cost for 8 man office space & services ~ £42K per annum • Downsized in July 2009 after sale of BB Business • Joined GC NLD regional hub • 3 permanent employees - 2 x sales & 1 x PM - Sales guys already have tele-worker set up - PM moving to Cheltenham with new tele-worker set up • Resulting closure of the Regus office Saves £26K per annum - Includes set up costs for network services - Includes additional space subsidised by GCUK - Includes telephony set up costs – hardware foc (as you would expect) and setting up LLE for 3 staff to new IPPBX in NLD office - All staff on home-worker contracts, benefit from tax allowances 18/03/2010 | 24 |
  24. 24. GCUK Tele-Worker Office • Virgin media business BB 10MB • BT PSTN line for local calling and product testing • SIPGate or other VoIP service Meeting Room • IP Long line Extensions for GC VoIP • 2 Office numbers for – DX800 & S685IP • 1 private number for SL785 Office Livingroom Kitchen hall 18/03/2010 | 25 |
  25. 25. Office at Home (SoHo) 18/03/2010 | 26 |
  26. 26. Office at Home (SoHo) 18/03/2010 | 27 |
  27. 27. Summary
  28. 28. In Summary More questions than answers have been offered • (probably not an exhaustive list) But hopefully the questions raised help in deciding what to do • (and I also hope help in selecting the right phones) If yes • Great!! So please visit the Gigaset Communications stand – 611 and we can demonstrate some of our products If no • Great!! So please visit the Gigaset Communications stand – 611 and we can demonstrate some of our products 18/03/2010 | 29 |
  29. 29. And finally… “The office is designed for “work” not productivity. Work can be defined as “anything you would rather not be doing”. Productivity is a different matter. Telecommuting substitutes two hours of productivity for ten hours of work.” The Dilbert Principle, Scott Adams. 18/03/2010 | 30 |
  30. 30. 18/03/2010 | 31 |
  31. 31. Contact: Peter Walshe Head of Distributor & Service Provider Sales UK & IE Tel.: +44 1428 715309 Email: peter.walshe@gigaset.com 18/03/2010 | 32 |

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