UC Expo 2010 - Delivering on the vision of cloud-based unified communications

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  • Enterprise Different PSTNs
  • NOTES: BT VoIP Port provides IP connection to TDM PBX endpoints via DPNSS BT MMVoIP provides IP connection to IP Telephony using Cisco Call Manager PGW provides centralised dial plan and billing – it manages VPN private dial plans across both TDM PBX and Call Manager endpoints

Transcript

  • 1. Get ahead in the cloud with h o s t e d communications Ashling Kearns UCC Marketing Manager – BT Henry Barton VP Strategy – VOSS UC Expo – 10 March 2010 Infrastructure & Delivery Management Theatre
  • 2. Agenda
    • BT Hosted Voice offering
    • Cisco-UCaaS solution design
    • VOSS integrated service management
    • BT, Cisco & VOSS together
  • 3. The current situation
    • Businesses today typically have multiple, fragmented, disparate IT and telephony infrastructures that restrict effective communication.
    • Voice, audio/video conferencing and application sharing are the building blocks of collaboration, but they have to be integrated.
    • You need your communications and IT systems working together to support the business.
  • 4. What are BT, Cisco & VOSS announcing?
    • World’s first global offering based on Cisco Hosted Unified Communications Services
    • Converged voice, mobile and data services using cloud-based technologies
    • Utility-based, per-user pricing model
    Networking Communication & collaboration Hosted Voice
  • 5. The benefits of hosted voice
    • Hosted Voice is a cost-effective way to quickly gain the benefits of convergence, without the upheaval or cost
    • We’ll handle everything – voice/data conversion, numbering, call-handling – and host it all centrally in one of our secure data centres. This means you:
    Rent only the phones and lines that you need Remove the cost of managing your IT infrastructure in-house Retain the flexibility to add/remove sites and increase/decrease users Maximise the value of your existing investment Provide a simple and convenient service for users Pay as you go for an enterprise grade service with global reach
  • 6. Features at a glance
    • As a hosted service, based on a rental model, there is no upfront investment.
    • You keep control of your features and settings, and manage these online:
    Voicemail Mobility Extension Mobility Unified Messaging Attendant Console Worldwide Platform for multiple sites
  • 7. Putting you in control
    • Administrators can manage:
    • Moves, adds, changes and deletes
    • Class of service (international, mobile, national, local, internal)
    • Voicemail support and voicemail profile
    • User locale (phone menu language) and time zone
    • End users can log-in to the online self-care portal to change personal details
  • 8. A cloud-based solution with global reach
    • Available now in the UK, and for businesses in the United States and EMEA in mid-2010, followed by Asia Pacific.
  • 9. BT hosted voice roadmap
    • BT Hosted IPT has a strong roadmap to assist you with your UCC journey.
    NO COMMITTED LAUNCH DATE FOR THESE DEVELOPMENTS Contact Centre BT Onevoice IP Trunks – SIP Alternative WANs Voice Recording Unified Communications Integration
  • 10. Cisco SP- Hosted UCaaS Solution Architecture
  • 11. Cisco UCaaS Overview
    • End-to-end service provider communications solution
    • Targets tier-1 service providers
    • Managed or hosted; shared or dedicated
    • True multi-tenant dial plan - unique set of MT features
    • Carrier-grade solution architecture
    • Integrated management
    • Full IPPBX & UC feature set
  • 12. Carrier Class SP Hosted UCaaS Solution Carrier Class Environment pstn pstn
    • PGW
    • CUCM Clusters
    • App Servers
    • Routers
    • Phones
    Shared Voicemail & Conferencing Applications Provision pstn PGW Softswitch Class 4 routing intelligence Consolidated PSTN Connections
    • PSTN
    GK GK GK GK Movius VOSS
  • 13. SP-Hosted UCaaS Architecture Overview IP WAN pstn PGW HSIs Gate keepers CUCM Disributed PSTN Gateways Hosted UCS Core Dedicated (Hosted) pstn V Legacy PBX V V Hosted Multi-tenant V pstn XML Apps: partition-able among tenants Attendant Console: ARC / Aastra Provisioning VOSS Provisioning Tool configures entire architecture using a common MT dial plan Meetingplace, Unity Billing pstn Applications V Lawful Intercept Interconnect Microsoft OCS Presence Unified - Presence; Movius Unified Messaging Meetingplace Unified Mobility
  • 14. UCaaS Deployment Models Company B Call Manager Hosted Dedicated Voice Mail Hosted Multi Tenant Company A FW Company B Gatekeeper PSTN PGW Billing FW FW FW Unity Company D Application Servers Company C Call Manager PGW Managed Dedicated PSTN Company E Company D Mgmt & Provisioning SRST SRST SRST SRST GK GK
  • 15. VOSS – Integrated Service Delivery
  • 16. Traditional Model – Many Management Systems
  • 17. VOSS – Integrated Service Delivery
  • 18. Integrated Service Delivery from VOSS
    • “ Front-end” to the customers.
    • Core component of UCaaS. Specifically designed to handle the PGW and service provider oriented provisioning.
        • Scalable, geo-redundant server architecture.
    • Automated UC configuration & activation
    • Automated network configuration
    • Automated MT dial plan configuration
    • Day-1 deployment & day-2 MAC tools
    • Secure, devolved administration & self-care portals
    • Resource and inventory management, plus audit/reporting
  • 19. Delegated Administration Levels
  • 20. UC Service Provisioning – without Automation
  • 21. UC Service Provisioning – with Automation
  • 22. Why BT, Cisco & VOSS A unique skill-set We offer a unique combination of telephony, conferencing and IT skills, vital for UCC solutions because they span so many different communications channels, all of which require pulling together to provide you with a joined up, consistent experience. Global dependability We have the largest single instance of IP infrastructure, spanning the globe, and over 100,000 people delivering services to customers in more than 170 countries, including 60 per cent of Fortune 500 companies. An evolutionary approach We will ensure that you migrate at your own pace with minimum disruption to your business. Our comprehensive approach maximises value-add and lowers total cost of ownership.
  • 23.  
  • 24. VOSS – The Company
    • Founded in 2003, private software company
    • Headquartered in UK (Reading)
      • Incorporated in USA (VisionOSS, Inc)
      • Presence in Canada, Germany, Dubai
      • Engineering in South Africa (Cape Town)
    • 70 staff members, expected 50% year-on-year growth
    • 15 deployments (service providers and large enterprise)
    • Fast growing, venture backed
    • Market insertion with Cisco
      • Cisco HUCS – Service provider hosted (managed) unified communications
      • Singularity – Large, global enterprise
      • Multiplicity – Managed large enterprise
  • 25. About VOSS
    • The VOSS real time, centralized and fully automated UC service delivery and management platform addresses the challenges involved in managing the entire UC lifecycle:
    • Day-0 initial design
    • Day-1 build and deployment
    • Day-2 support and administration
    • Day-3 upgrade and scaling.
    • By simplifying business processes and removing technical complexity, VOSS increases productivity, speeds implementation, cuts costs, and provides a platform to launch new UC services.