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  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • ConclusionSo in summary, our tips for building a UC case are: Do something rather than nothingYour competition will!Planning and have an idea about what you want to achieveIdentify a business requirementSet objectivesNot ‘one-size-fits-all’Thick vs. skinny projects/pilotsMeasureAvoid technology silo’sThey’ll cost you in the futurePut the right infrastructure in placeService oriented future?

UC Expo 2010 - Communications and collaboration in a Cloud-Centric World Presentation Transcript

  • 1. Communications and Collaborationin a Cloud Centric World
    Jeremy Sneller
    Director NEC
    Customer & Service Orientated Communications Theatre
  • 2. Agenda
    Unified Communications & Collaboration
    Issues driving us to look at new and efficient ways of working
    Transition to Cloud based technology
    Unified Communications Solution
    Integration examples
  • 3. Current Economy - Business Pressures
    Focus on Reducing Costs
    Increased Productivity – more from less
    Interconnectivity – Open Standards
    Maximise existing Assets
    Mobility - Multiple Devices
    Consumer Technologies
    Different types of media
    Email / Voice / Video
    Every expenditure needs justifying
  • 4. ITEvolution
    Networking Evolution
    Delivering new business creation opportunities for customers & suppliers
    The global convergence of IT and Networking
    Convergence of IT & Networking
  • 5. Integrating
    Unified Communications
    into Business Processes
    Services-Oriented
    Software
    & Network
    Solutions
    Software
    Platforms
    Unified
    Business
    Unified
    Communications
    Customer/Vertical
    Solutions
    Telephony
    UC Solutions
    Telephony
    Transition to Converged Business Processes
  • 6. Technology drivers
  • 7. Business Transformation
    “The practice of ‘work’ is changing at a daunting pace!”
    New work practices and philosophies are overturning rules, habits, and conventions...
    ...when we work...
    ...how we manage...
    ...how we work...
    ...how we communicate
    ...where we work...
  • 8. Office space
    Market demand
    Headcount
    Technology
    Utilisation of Office Space
    Investment
    Time
    Source
  • 9. Flexible Working (Remote Working / Hot Desking / Home Working)
    Access to Information Anytime Anywhere
    Mobile Devices
    External
    Systems
    Enterprise Systems
    Behind the Firewall
    Phone / PDA /
    Laptop
    Training & Consultancy
    Executive Management
    Sales
    Engineering & Maintenance
    Collaboration
  • 10. Fixed Mobile Convergence (FMC)
    Seamless call handover
    Mobile Network
    Up to
    80% reduction in
    Mobile call costs
    WiFi
    Home
    WiFi
    Office
    WiFi
    WiFi
    On the move
    Away from Home
  • 11. Communications – Rapidly Evolving Market
    Now
    Next
    Then
    Switch-centric
    Closed Systems
    Device Emphasis
    IP-centric
    Open Systems
    Multi-Modal (UC)
    Software-centric
    Web-centric
    User Emphasis
    TDM-BASED IP-BASED SOFTWARE-BASED
  • 12. Open standards
    Traditional
    PBX
    IP Telephony
    Unified
    Communications
    Integrated
    Apps
    Geo-mapping
    Desktop
    Virtualisation
    Cloud
    Services
    Service-Oriented Communications Platform
  • 13. Voice is no longer an isolated Business Application
    Business Applications
    IP
    Telecommunications
    IP-PBX
    Customer
    Relationship
    Management
    Employee
    Resource
    Planning
    Collaboration
    Supply Chain
    Management
    Human
    Resources
    Contact
    Centre
    Conferencing
  • 14. End devices
    Voice becomes a Business Application
    Business Applications
    IP
    Customer
    Relationship
    Management
    Employee
    Resource
    Planning
    Collaboration
    Supply Chain
    Management
    Human
    Resources
    Contact
    Centre
    Conferencing
    Telephony
  • 15. Server Virtualisation
    Business Applications
    IP
    End devices
    Customer
    Relationship
    Management
    Employee
    Resource
    Planning
    Collaboration
    Human
    Resources
    Supply Chain
    Management
    Conferencing
    Contact
    Centre
    Telephony
  • 16. Desktop Virtualisation
    Business Applications
    IP
    Softphone
    Customer
    Relationship
    Management
    Employee
    Resource
    Planning
    Collaboration
    Human
    Resources
    Supply Chain
    Management
    Conferencing
    Contact
    Centre
    Telephony
    Data, Voice & Video over a Thin Client Architecture
  • 17. Cloud based Computing
    Business Applications
    IP
    Softphone
    Customer
    Relationship
    Management
    Employee
    Resource
    Planning
    Collaboration
    Public
    or
    Private Cloud
    Human
    Resources
    Supply Chain
    Management
    Conferencing
    Contact
    Centre
    Telephony
  • 18. Identity & Access Management
    Business Applications
    IP
    Softphone
    Customer
    Relationship
    Management
    Employee
    Resource
    Planning
    Collaboration
    Public
    or
    Private Cloud
    Human
    Resources
    Supply Chain
    Management
    Conferencing
    Contact
    Centre
    Telephony
    Identity & Access Management
  • 19. “Mash ups”
    Access to Information
    Anytime Anywhere
    Travel Information
    Share Price
    Market Intelligence
    Competitive Info
    Telephony
    Buddy Lists
    Presence, Email
    Collaboration, IM, Voice & Video Conferencing
    Federation
    Supplier Info
    Pricing
    Stock availability
    Company Information
    Financials
    Vertical Applications
    CRM
    Business Intelligence
  • 20. “Mash ups”
    Access to Information
    Anytime Anywhere
    Hosted
    Global Internet Sites
    Partner Sites
    Datacentre
  • 21. Enterprise Communications and Collaboration
  • 22. White Paper - Cloud Computing
  • 23. NEC Cloud Services Demonstration: Datacentre Locations
    Cambridge
    • Sphericall Service Oriented Communications
    • 24. Call Centre Applications
    • 25. Virtual Desktop
    Ask one of the NEC team for a live demonstration
    Chicago
    • Sphericall Service Oriented Communications
    • 26. Rich Internet Applications (RIA)
    Milan
    • Sphericall Service Oriented Communications
    • 27. Microsoft OCS
    • 28. Microsoft Exchange
    • 29. Microsoft SharePoint
    • 30. Digital Signage
    © NEC Corporation 2009
  • 31. Cloud Stepping Stones
    Keep a clear vision of where you want to be..........
  • 32. Service Oriented Communications
  • 33. Open standards solution – No “lock in”
    SIP based software solution
    Elegant per user flat license structure scalable to 30,000 end points
    Distributed IP based solution – offering resilience & business continuity
    Connectivity via digital / analogue media gateways or SIP trunking
    Uses best of breed ‘off the shelf’ hardware
    Integrates with core applications and business processes
    Inclusive SOAP-compliant WSDL interface
    Integrated Unified Communications options
    Features can be developed quickly & cost effectively – using web services
    Sphericall Software Solution
  • 34. Voice Enabled Software Application Platform
    Contact
    Centre
    Fixed Mobile Convergence
    Mobility
    Identity Management
    Telephonetics
    IVR
    Mobile DECT / WiFi
    Tiger
    Call Logging
    Voice, Video & Data
    Integration into
    SAP, Siebel,
    SharePoint / OCS
    Web Services
    USB & Wireless
    Headsets
    Ease of Use
    NEC Touch Screen
    NEC / Polycom
    IP Phones
    Thin Client
  • 35. TRUE Unified Communications
    Business
    Apps
    Messaging
    CRM
    Web
    Contact
    Centre
    Finance
    & HR
    IM /
    Presence
    SharePoint
    Service-Oriented Communications
    Open Standard Server Platform
    Unified Directory
  • 36. Scalable
    Facility 2
  • 37. User Desktop Experience
    • A new experience using Rich Internet Application (RIA)
    • 38. Mash up of business tools using plug-in panels
    RIA Framework
    Travel
    Social Pages
    Meetings
    Tweeting
    Messaging
  • 39. Siebel Integration
    “mouse-over” function within Siebel to present Presence and Contact information and a list of many other options.
  • 40. SAP Integration
  • 41. Embedded – Web Portal
  • 42. SharePoint Integration
  • 43. Geo-Communications
    © NEC Philips Unified Solutions 2009
    Page 35
  • 44. Integrated IM
    © NEC Philips Unified Solutions 2009
    Page 36
  • 45. Summary – Unifying your Business
    Based on our experience
    Do something rather than nothing!
    Your competitors will
    Plan, and have an idea about what you want to achieve
    Identify a business requirement
    No ‘one-size-fits-all’
    Plan a proof of concept
    Avoid technology silo’s
    They’ll cost you in the future
    Put the right infrastructure in place
    Open standards, Software based, Application Integration
    On Premise / Off Premise (Cloud)
    Page 37
    © NEC Philips Unified Solutions 2009
  • 46.
  • 47. The O2 - NEC / Philips Experience
    Digital Imaging & Displays
    Data network
    Biometrics
    IP Telephony
    Smartcards / Access control
    Projectors
    WiFi
    Demo Room
    • RFID
    • 48. Robotics
    • 49. 3G
    • 50. Futures
  • Case Study – Desktop Virtualisation
    NEC Deploys One of Japan’s Largest Thin Client Systems for Tokio Marine
     
    Aiming to strengthen security and reduce operational costs by 30%
     Tokyo, September 29, 2009 - NEC Corporation today announced the beginning of construction of one of Japan’s largest virtual PC thin client systems as part of strengthening information security and reducing total cost of ownership (TCO) for Tokio Marine & Nichido Fire Insurance Co., Ltd. (Tokio Marine; President: Shuzo Sumi). Trial deployment of the system will begin in 2009 and installation of approximately 30,000 units is scheduled to start in 2010.
    The system will utilize NEC’s uniquely advanced virtual PC thin client system, the “Virtual PC Center.” 
    Tokio Marine has implemented comprehensive internal security controls in order to constantly monitor and comply with each of the wide reaching management regulations that apply to information security. Within this framework, business and staff workload related to the storage of important information, and the procedures for managing the transport of information externally, have become challenging issues.
    Thin client systems enable companies to significantly reduce the financial costs and employee burdens associated with strengthening and maintaining high security environments. Since the management and operation of thin client terminals is concentrated on a server, the terminals do not carry internal data or software. This means that burdensome implementation of management rules and monitoring that formerly took place on individual terminals is largely unnecessary. Furthermore, this enables employees to concentrate greater on their specific jobs,  rather than computer maintenance, which is connected to improved work quality and higher customer satisfaction.
    It is expected that the operational costs of using PCs (the full range of costs associated with operational management, including configuration of each device, corresponding layout changes, asset management, repairs, security patches, etc.) may be reduced by approximately 30%.  
    Looking forward, Tokio Marine may capitalize on its thin client system to implement such work-style reforms as telecommuting, business continuity plans for natural disasters and others.
    NEC aims to utilize the deployment of this thin client system to accelerate its provision of future systems that will contribute to the streamlining of customer business with strengthened corporate security, business continuity plans, work-style reforms, reduced system TCO and more.
    © NEC Philips Unified Solutions 2009
    Page 40