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UC Expo 2010 - Communications and collaboration in a Cloud-Centric World

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  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • Service orientated Applications ( SOA)
  • ConclusionSo in summary, our tips for building a UC case are: Do something rather than nothingYour competition will!Planning and have an idea about what you want to achieveIdentify a business requirementSet objectivesNot ‘one-size-fits-all’Thick vs. skinny projects/pilotsMeasureAvoid technology silo’sThey’ll cost you in the futurePut the right infrastructure in placeService oriented future?
  • Transcript

    • 1. Communications and Collaborationin a Cloud Centric World
      Jeremy Sneller
      Director NEC
      Customer & Service Orientated Communications Theatre
    • 2. Agenda
      Unified Communications & Collaboration
      Issues driving us to look at new and efficient ways of working
      Transition to Cloud based technology
      Unified Communications Solution
      Integration examples
    • 3. Current Economy - Business Pressures
      Focus on Reducing Costs
      Increased Productivity – more from less
      Interconnectivity – Open Standards
      Maximise existing Assets
      Mobility - Multiple Devices
      Consumer Technologies
      Different types of media
      Email / Voice / Video
      Every expenditure needs justifying
    • 4. ITEvolution
      Networking Evolution
      Delivering new business creation opportunities for customers & suppliers
      The global convergence of IT and Networking
      Convergence of IT & Networking
    • 5. Integrating
      Unified Communications
      into Business Processes
      Services-Oriented
      Software
      & Network
      Solutions
      Software
      Platforms
      Unified
      Business
      Unified
      Communications
      Customer/Vertical
      Solutions
      Telephony
      UC Solutions
      Telephony
      Transition to Converged Business Processes
    • 6. Technology drivers
    • 7. Business Transformation
      “The practice of ‘work’ is changing at a daunting pace!”
      New work practices and philosophies are overturning rules, habits, and conventions...
      ...when we work...
      ...how we manage...
      ...how we work...
      ...how we communicate
      ...where we work...
    • 8. Office space
      Market demand
      Headcount
      Technology
      Utilisation of Office Space
      Investment
      Time
      Source
    • 9. Flexible Working (Remote Working / Hot Desking / Home Working)
      Access to Information Anytime Anywhere
      Mobile Devices
      External
      Systems
      Enterprise Systems
      Behind the Firewall
      Phone / PDA /
      Laptop
      Training & Consultancy
      Executive Management
      Sales
      Engineering & Maintenance
      Collaboration
    • 10. Fixed Mobile Convergence (FMC)
      Seamless call handover
      Mobile Network
      Up to
      80% reduction in
      Mobile call costs
      WiFi
      Home
      WiFi
      Office
      WiFi
      WiFi
      On the move
      Away from Home
    • 11. Communications – Rapidly Evolving Market
      Now
      Next
      Then
      Switch-centric
      Closed Systems
      Device Emphasis
      IP-centric
      Open Systems
      Multi-Modal (UC)
      Software-centric
      Web-centric
      User Emphasis
      TDM-BASED IP-BASED SOFTWARE-BASED
    • 12. Open standards
      Traditional
      PBX
      IP Telephony
      Unified
      Communications
      Integrated
      Apps
      Geo-mapping
      Desktop
      Virtualisation
      Cloud
      Services
      Service-Oriented Communications Platform
    • 13. Voice is no longer an isolated Business Application
      Business Applications
      IP
      Telecommunications
      IP-PBX
      Customer
      Relationship
      Management
      Employee
      Resource
      Planning
      Collaboration
      Supply Chain
      Management
      Human
      Resources
      Contact
      Centre
      Conferencing
    • 14. End devices
      Voice becomes a Business Application
      Business Applications
      IP
      Customer
      Relationship
      Management
      Employee
      Resource
      Planning
      Collaboration
      Supply Chain
      Management
      Human
      Resources
      Contact
      Centre
      Conferencing
      Telephony
    • 15. Server Virtualisation
      Business Applications
      IP
      End devices
      Customer
      Relationship
      Management
      Employee
      Resource
      Planning
      Collaboration
      Human
      Resources
      Supply Chain
      Management
      Conferencing
      Contact
      Centre
      Telephony
    • 16. Desktop Virtualisation
      Business Applications
      IP
      Softphone
      Customer
      Relationship
      Management
      Employee
      Resource
      Planning
      Collaboration
      Human
      Resources
      Supply Chain
      Management
      Conferencing
      Contact
      Centre
      Telephony
      Data, Voice & Video over a Thin Client Architecture
    • 17. Cloud based Computing
      Business Applications
      IP
      Softphone
      Customer
      Relationship
      Management
      Employee
      Resource
      Planning
      Collaboration
      Public
      or
      Private Cloud
      Human
      Resources
      Supply Chain
      Management
      Conferencing
      Contact
      Centre
      Telephony
    • 18. Identity & Access Management
      Business Applications
      IP
      Softphone
      Customer
      Relationship
      Management
      Employee
      Resource
      Planning
      Collaboration
      Public
      or
      Private Cloud
      Human
      Resources
      Supply Chain
      Management
      Conferencing
      Contact
      Centre
      Telephony
      Identity & Access Management
    • 19. “Mash ups”
      Access to Information
      Anytime Anywhere
      Travel Information
      Share Price
      Market Intelligence
      Competitive Info
      Telephony
      Buddy Lists
      Presence, Email
      Collaboration, IM, Voice & Video Conferencing
      Federation
      Supplier Info
      Pricing
      Stock availability
      Company Information
      Financials
      Vertical Applications
      CRM
      Business Intelligence
    • 20. “Mash ups”
      Access to Information
      Anytime Anywhere
      Hosted
      Global Internet Sites
      Partner Sites
      Datacentre
    • 21. Enterprise Communications and Collaboration
    • 22. White Paper - Cloud Computing
    • 23. NEC Cloud Services Demonstration: Datacentre Locations
      Cambridge
      • Sphericall Service Oriented Communications
      • 24. Call Centre Applications
      • 25. Virtual Desktop
      Ask one of the NEC team for a live demonstration
      Chicago
      • Sphericall Service Oriented Communications
      • 26. Rich Internet Applications (RIA)
      Milan
      • Sphericall Service Oriented Communications
      • 27. Microsoft OCS
      • 28. Microsoft Exchange
      • 29. Microsoft SharePoint
      • 30. Digital Signage
      © NEC Corporation 2009
    • 31. Cloud Stepping Stones
      Keep a clear vision of where you want to be..........
    • 32. Service Oriented Communications
    • 33. Open standards solution – No “lock in”
      SIP based software solution
      Elegant per user flat license structure scalable to 30,000 end points
      Distributed IP based solution – offering resilience & business continuity
      Connectivity via digital / analogue media gateways or SIP trunking
      Uses best of breed ‘off the shelf’ hardware
      Integrates with core applications and business processes
      Inclusive SOAP-compliant WSDL interface
      Integrated Unified Communications options
      Features can be developed quickly & cost effectively – using web services
      Sphericall Software Solution
    • 34. Voice Enabled Software Application Platform
      Contact
      Centre
      Fixed Mobile Convergence
      Mobility
      Identity Management
      Telephonetics
      IVR
      Mobile DECT / WiFi
      Tiger
      Call Logging
      Voice, Video & Data
      Integration into
      SAP, Siebel,
      SharePoint / OCS
      Web Services
      USB & Wireless
      Headsets
      Ease of Use
      NEC Touch Screen
      NEC / Polycom
      IP Phones
      Thin Client
    • 35. TRUE Unified Communications
      Business
      Apps
      Messaging
      CRM
      Web
      Contact
      Centre
      Finance
      & HR
      IM /
      Presence
      SharePoint
      Service-Oriented Communications
      Open Standard Server Platform
      Unified Directory
    • 36. Scalable
      Facility 2
    • 37. User Desktop Experience
      • A new experience using Rich Internet Application (RIA)
      • 38. Mash up of business tools using plug-in panels
      RIA Framework
      Travel
      Social Pages
      Meetings
      Tweeting
      Messaging
    • 39. Siebel Integration
      “mouse-over” function within Siebel to present Presence and Contact information and a list of many other options.
    • 40. SAP Integration
    • 41. Embedded – Web Portal
    • 42. SharePoint Integration
    • 43. Geo-Communications
      © NEC Philips Unified Solutions 2009
      Page 35
    • 44. Integrated IM
      © NEC Philips Unified Solutions 2009
      Page 36
    • 45. Summary – Unifying your Business
      Based on our experience
      Do something rather than nothing!
      Your competitors will
      Plan, and have an idea about what you want to achieve
      Identify a business requirement
      No ‘one-size-fits-all’
      Plan a proof of concept
      Avoid technology silo’s
      They’ll cost you in the future
      Put the right infrastructure in place
      Open standards, Software based, Application Integration
      On Premise / Off Premise (Cloud)
      Page 37
      © NEC Philips Unified Solutions 2009
    • 46.
    • 47. The O2 - NEC / Philips Experience
      Digital Imaging & Displays
      Data network
      Biometrics
      IP Telephony
      Smartcards / Access control
      Projectors
      WiFi
      Demo Room
    • Case Study – Desktop Virtualisation
      NEC Deploys One of Japan’s Largest Thin Client Systems for Tokio Marine
       
      Aiming to strengthen security and reduce operational costs by 30%
       Tokyo, September 29, 2009 - NEC Corporation today announced the beginning of construction of one of Japan’s largest virtual PC thin client systems as part of strengthening information security and reducing total cost of ownership (TCO) for Tokio Marine & Nichido Fire Insurance Co., Ltd. (Tokio Marine; President: Shuzo Sumi). Trial deployment of the system will begin in 2009 and installation of approximately 30,000 units is scheduled to start in 2010.
      The system will utilize NEC’s uniquely advanced virtual PC thin client system, the “Virtual PC Center.” 
      Tokio Marine has implemented comprehensive internal security controls in order to constantly monitor and comply with each of the wide reaching management regulations that apply to information security. Within this framework, business and staff workload related to the storage of important information, and the procedures for managing the transport of information externally, have become challenging issues.
      Thin client systems enable companies to significantly reduce the financial costs and employee burdens associated with strengthening and maintaining high security environments. Since the management and operation of thin client terminals is concentrated on a server, the terminals do not carry internal data or software. This means that burdensome implementation of management rules and monitoring that formerly took place on individual terminals is largely unnecessary. Furthermore, this enables employees to concentrate greater on their specific jobs,  rather than computer maintenance, which is connected to improved work quality and higher customer satisfaction.
      It is expected that the operational costs of using PCs (the full range of costs associated with operational management, including configuration of each device, corresponding layout changes, asset management, repairs, security patches, etc.) may be reduced by approximately 30%.  
      Looking forward, Tokio Marine may capitalize on its thin client system to implement such work-style reforms as telecommuting, business continuity plans for natural disasters and others.
      NEC aims to utilize the deployment of this thin client system to accelerate its provision of future systems that will contribute to the streamlining of customer business with strengthened corporate security, business continuity plans, work-style reforms, reduced system TCO and more.
      © NEC Philips Unified Solutions 2009
      Page 40

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