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UC Expo 2010 – Communication as a Service (CaaS)
 

UC Expo 2010 – Communication as a Service (CaaS)

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  • :….our vmware/mitel customer – “……we don’t spend as much time doing break/fix any more - the time savings for IT staff has allowed us to take on new projects and implement new applications”
  • 10th largest enterprise software company*
  • Imagine if you will…
  • Mitel Template for 2008 03/18/10 357_787
  • Enterprise manager, UCA, CC accounting

UC Expo 2010 – Communication as a Service (CaaS) UC Expo 2010 – Communication as a Service (CaaS) Presentation Transcript

  • Communications as a Service (CaaS) Now a real option for enterprise organisations Marcus Jewell Sales Director Enterprise Mitel EMEA Flexible Working Theatre
  • Give People What They Want
    • “ I want all the benefits of cloud based technology, with its lower overhead, management and ease of deployment. I want to be charged in line with what I use, not what I may use. I needs to be better than I can do it myself,,,,,,,,,you are the experts!”
    • Comment from CIO of Major UK Retail Organisation
  • Evolution in Delivery *Software as a Service TDM VoIP Application Centric Deployment Telecom Closet Data Closet Data Center / Cloud / Virtualised Typical Packaging Hardware Hardware and Software Software and SaaS* Typical Network Locally Wired Company LAN/WAN The Net Scope and Customer Value Telephony Product Features Communications Application Solution – Business Transformation Licensing Pay for Hardware Pay for Software Pay for Software Pay for use End Points Analog and Digital sets VoIP sets and soft clients Open devices and clients Route to Market Telecom Reseller Voice and Data VAR Solutions integrator View slide
  • CIO Relevance
    • Reduce Cost for keeping the lights on!
    • Support Legacy
    • Increase Productivity, through collaboration
    • Leverage Cloud based technology and Managed Services
    • Flexibility in scale and deployment
    View slide
  • Free Up £££ from Maintenance Infrastructure innovation 5% Source: VMware Fortune 100 Customer Application innovation 23% Infrastructure maintenance 42% Application maintenance 30% Before
  • Free Up £££ from Maintenance to Innovation Source: VMware Fortune 100 Customer Infrastructure innovation 5% Application innovation 23% Infrastructure maintenance 42% Application maintenance 30% Before After Application maintenance 15% Application innovation 45% Infrastructure innovation 10% Infrastructure maintenance 30%
  • 3300 ICP VMWare VSphere 4 Mitel CAAS (Communications As A Service) UCA CCS EM MCD* MCD Mitel MiCD** Industry Standard Servers x86 - SUN, HP, IBM, DELL MCD MCD*
  • VMware – The Proven Industry Leader
    • Company Overview
      • ~$1.9 B in 2008 revenue
      • Over $2B in cash
      • 20%+ operating margins
      • ~7,000 employees worldwide
      • 5 th largest infrastructure software company
    • Proven in the Trenches
      • 150,000+ VMware Customers
      • 100% of Fortune 100
      • 100% of Fortune Global 100
      • 96% of Fortune 1000
      • 95% of Fortune Global 500
    * Source: Comprehensive survey of VMware customers conducted in July-August 2008 89% of all virtualised applications in the world run on VMware. Gartner, December 2008
  • VMware’s Impact on you
      • 10 Server Footprint
      • $100k Hardware Costs
      • No Disaster Recovery
      • Limited HA
      • POCs in Weeks
      • Deploy in Months
      • Complex issue reproduction
      • Slow upgrade adoption
      • Increased Upgrade Uptake with virtual solution
      • Simplified tech support (transfer entire VM)
      • POCs in Days
      • Deploy in Weeks
      • 1 Server DR Offering
      • Automatic HA
      • 1 Server
      • $10k Hardware Costs
  • Leading the way to Virtualisation - Flexible Deployment * MCD - Mitel Communications Director ** MiCD - Multi-instance Communication Director MCD* IP / SIP NGN Services E1, PRI, Q.SIG Q.931, BRI, ISDN30 VoIP G/W 3300 ICP etc..
  • Leading the way to Virtualisation - Flexible Deployment * MCD - Mitel Communications Director ** MiCD - Multi-instance Communication Director VoIP G/W 3300 ICP etc.. IP / SIP NGN Services E1, PRI, Q.SIG Q.931, BRI, ISDN30 UCA CCS EM MCD* MCD Mitel MiCD** Industry Standard Servers x86 - SUN, HP, IBM, DELL MCD MCD*
  • Leading the way to Virtualisation - Flexible Deployment * MCD - Mitel Communications Director ** MiCD - Multi-instance Communication Director UCA CCS EM VMware vSphere 4 MCD* VoIP G/W 3300 ICP etc.. IP / SIP NGN Services E1, PRI, Q.SIG Q.931, BRI, ISDN30 Mitel MiCD** MCD Industry Standard Servers x86 - SUN, HP, IBM, DELL MCD MCD*
  • Customer Scenario: Existing Mitel Customer (Optional) 3300 ICP Media Gateway(s) Local voice/media gateway Teleworker MCD 3300 Carrier Network Teleworker
    • Leverage existing infrastructure
    • Easy migration - no need for rip and replace
    • Business continuity…..
    Small Branch Office Branch Office
  • Customer Scenario: 2 Data Centers Teleworker Carrier Network Teleworker
    • Software-only solution with SIP trunking
    • VMware vSphere data center management tools
    • Virtual appliance benefits for data centers mgmt…..
    Small Branch Office Branch Office
  • Mitel and Virtual Business Communication Applications
    • Embracing data center virtualisation as a key product strategy
    • Experience
      • Qualified non-realtime applications for VMWare ESX/ESXi support
      • Development of proprietary virtualisation - Mitel Multi Instance Communications Director (MiCD)
      • Technology OEM – VM inside Mitel Applications Suite (2.0)
    • Early adopter & strategic partner
      • V-Sphere 4.0 for Voice Applications
    PBX/VOIP Vendor Unified Communications Software Solutions Virtualized Solutions Reduce costs, Optimize for Data Center Fit, Ensure Business Continuity
  • Mitel Virtualised Applications – Pedigree
    • Non Real-Time Applications Virtualised…
      • Enterprise Manager
      • UC Advanced
      • Contact Center Solutions reporting and management
    • Multi-Instance Communications Director
      • Multiple MCD software instances on a single server platform
      • Proprietary virtualisation technology
      • Highly tuned environment
    Server Hardware Proprietary Virtualization / OS Multi-Instance Comm. Director MCD 1 MCD 3 MCD 2
  • Mitel Virtualised Applications – The Next Step…
    • Real Time Voice Applications
      • Mitel Communications Director software
      • Contact Center Solutions w/RealTime components***
      • MAS-Nupoint
      • MAS-AWC
      • Mitel Border Gateway / Teleworker
      • “ Virtual Appliance” Delivery Model
      • Engineering Guidelines / Best Practices
      • Leverage VM Management Tools – Disaster Recovery, Resource Mgmt, High Availability
    Other Virtual Appliances OS Server Hardware Data Center Virtualization Layer NPUM OS MBG OS AWC OS Server Hardware MCD
  • 3300 ICP VMWare VSphere 4 Mitel CAAS (Communications As A Service) UCA CCS EM MCD* MCD Mitel MiCD** Industry Standard Servers x86 - SUN, HP, IBM, DELL MCD MCD*
  • UCA CCS EM Mitel MiCD** 3300 ICP Appliance Based Solutions Industry Standard Servers x86 - SUN, HP, IBM, DELL MCD* MCD*
  • UCA CCS EM MCD* Mitel MiCD** VMWare VSphere 4 Virtual IPT
  • Managed Service Solutions UCA CCS EM MCD* MCD Mitel MiCD** Industry Standard Servers x86 - SUN, HP, IBM, DELL MCD MCD*
  • Summary
    • Increase relevance to emerging IT Strategies
      • Data Centre
      • Virtualisation
      • Managed Service
    • Total Flexibility in deployment options to open new revenue streams
      • Capital
      • Subscription
    • Opportunity to lower deployment costs, therefore widen margin
    • Increase Application attachment by reducing/removing initial deployment costs
  •