UC Expo 2010 – Collaboration without boundaries - using real-time technologies to connect across geographies and organisations

Collaboration without boundaries using real-time technologies to connect across geographies and organisations Scott Redpath, Business Development Manager On behalf of SMART Technologies Collaborarion & Messaging Theatre

Focused on delivering ‘Return on Meeting Investment’
Supporting and encouraging collaboration as part of a high
performance workplace will become one of the top five
CIO priorities*
*Gartner 2008

Who are …….
SMART pioneered interactive whiteboard technology over 20 years ago
SMART is the global market leader in interactive whiteboard technology
Over 1.4 million SMART interactive displays now sold worldwide
Years of research have developed and refined the product set, to adapt it to markets outside of mainstream education

Is this the perfect storm? Downsizing, doing more with less On average a third of a typical worker’s day is spent in meetings* Email has increased 3X over past 5 years Increased Pressure of Business Distributed Work Reduce costs & Environmental Impact *Gensler’s The 2008 U.S. Workplace Survey ** Gartner Magic Quadrant for Web Conferencing 70% of employees work in another location than their supervisor 2/3 of knowledge workers collaborate with remote employees Travel costs avg $1,000 / day / worker** Cutting costs of real estate Heightened awareness of workplace sustainability & continuity

Meeting spaces: current state vs desired
Current State:
Delayed meetings, and frustration.
Little consistency between meeting spaces
Saving and distributing information from meetings a significant pain
Meeting Room technology should:
Be an enabler, not a barrier
Simple, consistent, easy to use
Low to no ongoing IT support required
Support ALL types of Meeting

Different Types of Meeting Remote Local Relationship Building Problem Solving Information Sharing VC & TelePresence Face to Face MeetingPro Remote User Bridgit

The Corporate Interactive Digital Whiteboard Wainhouse Research, July 2008

Solution Architecture Port 80 External segment (Internet) DMZ (Demilitarised Zone) Internal Segment (LAN) 256 SSL Encryption Bridgit Collaboration Server Internet SMART Enabled Meeting Room SMART Enabled Meeting Room

Global Server Network (GSN): For Resilience, Scalability & WAN Bandwidth Optimization B Typical Clustering Solution New Bridgit GSN Solution HQ Branch A Branch B Internet/ WAN Remote Total # Participants = 14 Total # of WAN connections to HQ =11 Total ~ Bandwidth required: 60Kb X 11= 660Kb HQ Branch B Internet/ WAN Remote Branch A Total # Participants = 14 Total # of WAN connections to HQ =3 Total ~ Bandwidth required: 60Kb X 3= 180Kb

Form Factor: Flexibility and consistency is the key Software Meeting room PC Appliance Display Technologies Software or Appliance Onsite Server implementation Free Client for global access Bridgit Collaboration Server Wall Mounted Lectern & Desk mounted Flat Display Free Client Free Client

Use Case: Write, save and distribute LAN SMTP

Use Case: Distance and remote collaboration Remote Participant Meeting Room Participant Firewall Bridgit Collaboration Server(s) SMART Enabled Meeting Room SMART Enabled Meeting Room

Use Case: C-Level Briefing
Next Steps
Recommendations
Finance Review
Executive Sign-off
Remote Participant Meeting Room Participant Firewall Bridgit Collaboration Server
Effective Meetings
Sales & Marketing
Finance
Operations
Conceptual Model 1 5 3 4 2 Incremental margin $ based on corporate solution sales Traditional margin $ based on IWB unit sales to Education

What our customers say: "Our new SMART collaboration capability enables people to meet, irrespective of where they are in the world and interact as if they were in the same room. This has had a massive impact on travel costs and reduced our carbon footprint significantly. Last week I trained 34 people in India from Adastral Park and yesterday I trained a further eight – that’s a saving of a flight to India, plus my time, in just two weeks." “ Ultimately we’re using this technology to change and transform the culture of the company.” “ After introducing this system my expenses dropped tenfold. You can imagine what the figures would look like if 4,500 employees all used the solution. If we rolled this out, suitable meeting rooms would need to be set up. Even though this would require an initial investment, the benefits outweigh the costs in every way.”

A final thought on Return on Meeting Investment Months to recapture investment 3 <3 2 Number of employees 50 100 500 Number of meeting rooms 5 10 50 Average number of meeting participants 4 4 5 Potential annual savings – reducing meeting start by 5 minutes – reducing time (15 min.) to capture & distribute notes – reducing travel by 20% 166,400 124,800 58,800 332,800 249,600 230,000 3,250,000 1,950,000 2,073,600 Total annual cost savings $348,000 $ 811,400 $ 7,273,600 Capital Investment ($15K per room) $75,000 $150,000 $750,000

Thank You
Any questions please
visit us on our stand 510
[email_address]
+44 (0) 7584213025

UC Expo 2010 – Collaboration without boundaries - using real-time technologies to connect across geographies and organisations

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