Avaya develops, designs and sells only three types of functionality – unified communications, contact Centre and data systems and applications. This focus enables us to innovate faster and still provide the core components for all corporate communications capabilities. The acquisition of NES brings Avaya the ability to add additional value for each of our customer markets. For the enterprise, NES solutions will enable Avaya to accelerate our deployment of SIP based applications. SIP will enable us to provide customers with muli-modal, multi-vendor, “plug and play” applications. This will enable our customers to leverage communications for their business. We also expand our global expertise both in our channels, our partners and our sales/services teams. For the mid-size enterprise we are able to bring forward a cost effective platform with the lowest TCO WHILE enabling an evolutionary path to SIP based applications and capabilities. For the small and medium enterprise we focus on simplicity and gain a significantly expanded channel coverage and partner model to drive reach and service to this market segment.
The vision, sounds great you say, but how do we plan to get you there? Avaya will deliver the future through what we call Plug & Play communications. Both Nortel and Avaya had this vision before our companies combined… now the new Avaya can continue to deliver this vision. The first step is to PLUG an open and extensible environment around an existing environment. We accomplish that by fully leveraging the power of Session Initiation Protocol or SIP. This step delivers a variety of operational efficiencies, such as service consolidation, centralization, and reduced management overhead. Once an Open SIP architecture is deployed, it can then be leveraged as a communications application platform that delivers the promise of an environment where communications and information are unified. The combination of these two steps defines our vision, and we call it PLUG AND PLAY COMMUNICATIONS. Plug and Play Communications is open, standardized, and powered by SIP. SIP is at the core of our architecture. You may be familiar with the term Communication Enabled Business Processes or CEBP, which has been around for three or four years. Both Avaya and Nortel have independently led the industry in this space. Our experience has taught us that processes are only a part of the equation, not the entire solution. For CEBP to be transformational, its promise must extend across the entire enterprise. We are confident that the execution of our vision will deliver on that promise, and thus enable end-to-end Communication Enabled Business SYSTEMS. The purpose of a Communications Enabled Business System is to enable COLLABORATION. The combination of a SIP-based core with an extensible communications application platform enables full context integration, which subsequently transforms every session into an effective collaboration event. Plug and Play Communications is the combination of these three elements – Open SIP, Communications Enabled Business Systems, and Contextual Collaboration. The successful implementation of our vision requires an open architecture that embraces existing investments rather than replace them, a rapid and measurable return on investment, and last but not least, a trusted partner capable of planning, designing, implementing, supporting, and managing a complete system of this kind.
An important way to think about the Unified Communications roadmap is to see how the combination of products and technologies in the New Avaya augment our expanded communications architecture introduced in our Vision presentation. Key to our whole approach remains our commitment to open multivendor solutions, through industry-standards, aggressive interoperability testing, and open APIs. It may seem strange to keep reemphasizing something as obvious as this, but many of our competitors are heading rapidly in the opposite direction in their actions, regardless of their marketing words. Our approach at the applications level is to evolve to common collaboration, conferencing, messaging, mobility, video and other UC applications that can be shared across all current systems that customers have. While this is a transition that will take some time – we already have open SIP-based solutions that can be deployed immediately (for example, Meeting Exchange and Intelligent Customer Routing). You will hear elsewhere how ACE will be integrated with Avaya Aura and will accelerate business application integration and communications enabled business systems for all parts of our portfolio. There are then a number of key technologies that will be directly integrated into the Avaya Aura core to deliver shared value to all connected users. This includes our considerable investment in next generation AS 5300 software services as well as increasing the flexibility and feature transparency of connecting different systems together by bringing “NRS” routing and feature transparency capabilities directly into Avaya Aura Session Manager. We will leverage the common Avaya Aura Presence and Instant Messaging services, allowing easy UC level integration between different systems as well as federation with Microsoft, IBM, and others through XMPP and SIP standards. Both former companies have been investing heavily in a next generation of common system management tools – System Manager and UCM, and by combining our work we will evolve to one management platform for the combined portfolio. As we just discussed, all existing Communication Server, Communication Manager and legacy systems become a part of the communications infrastructure layer that can be “plugged” into the Avaya Aura core, and we will continue to invest in making this integration deeper and easier. And as discussed in other sessions, all parts of our portfolio will benefit from the rich and efficient data networking portfolio now available from Avaya. Finally, over time, we will evolve to a common set of SIP phones, UC desktop and mobile clients, and integration of SIP-based video solutions. I don’t need to tell you that phone evolution takes time – so this isn’t going to change the immediate availability of current and even digital and analog phones! But we will bring together the SIP capabilities across the 1100, 1200 and 9600 families of phones. What you see here is a comprehensive expansion of capabilities across the whole architecture. Enhancing the architecture and shared core capabilities benefits all our customers as you “plug” existing systems into Avaya Aura to extend the value of current system investments. And it obviously also increases the competitive strength of our overall solution in the marketplace. CUSTOMER EXAMPLE/ANECDOTE - Pharmaceutical (!! Additional information pending for exampe !!) * Large multinational pharmaceutical company * The deal is over 6 years/phases and we are in year 1/just finishing up phase one. They have already placed large order in NAR last year and the phase 2 project is being planned out now. By the end of Q4'10 we should see another even larger deployment in NA and a bit less in EMEA for phase 2. * They have a multi-vendor network. Phasing into Aura Session Manager will deliver simplicity in administration, apps delivery and cost savings. * Shows there's a way to simply upgrade what you have by going to latest releases.
So the path forward for our CS 1000 customers should be clear from what I have been saying. CS 1000 R6 available today can already be easily SIP-integrated with Avaya Aura Session Manager to integrate with multivendor systems, lower costs, and allow new shared applications to be deployed to CS 1000 users. We will deliver further R7 releases in 2010 which will deliver on customer feature commitments as well as providing even deeper integration with Avaya Aura, including use of the common Avaya Aura Presence and Instant Messaging services, and greater SIP networking transparency between disparate systems. We are investing to ensure that CS 1000 upgrades, extensions and new purchases have a sound and protected lifecycle. [Optional discussion about lifecycle:] And we are being much more transparent about lifecycles in this roadmap than is usual in the industry – putting us a position that is not typically asked of most other vendors. Are we are fine with this – we are used to providing long-term protection of customer investments. The CS 1000 is available for sale throughout the 18 month roadmap window we are providing and we are making no announcements today about any end to this. Our policy for all products is to provide at least 6 years of manufacturer and then extended support. Therefore any CS 1000 purchase today is supported through at least 2017. And we are committed to continually adding new value through the surrounding Avaya Aura framework to all CS 1000s. Therefore, customers can continue to invest in the CS 1000 with confidence. In addition to integrating CS 1000 systems, we will provide flexibility for the 1100 and 1200 IP phones for different uses, including later firmware to support direct connection to Avaya Aura Session Manager just like the current Avaya 9600 SIP phones. Our legacy Meridian customers now have even broader choices. The natural upgrade path to the CS 1000 continues to be an effective choice, now enhanced with R6 and then R7 capabilities. Alternatively, customers may choose to first invest in applications, using SIP gateways to connect Meridians to Avaya Aura Session Manager to access SIP-based applications. And of course, the consolidation of many legacy systems into new fully IP-based solutions is always possible – often the only option provided by competitors – and with Avaya Aura we provide the most innovative and robust IP solutions. Most importantly, our Meridian customers, just like our DEFINITY customers, should be sitting down with Avaya and our partners to truly explore the natural evolutionary paths available to them.
In the conferencing and web collaboration space we have made the decision that Meeting Exchange is the path forward for all customers. This is our richest conferencing platform with high scale and small software-based footprints, SIP and Avaya Aura integration, scheduling and management functionality, and web collaboration tools including Microsoft, IBM, and Adobe integration. Organizations can save money and simplify deployments today using Avaya Aura Session Manager to deploy Meeting Exchange across distributed SIP-integrated multi-vendor systems. Now of course we are continuing to support our NMC, Nortel Multimedia Conferencing, customers and they can continue to use this platform. However, we are encouraging these customers to look at migrating to Meeting Exchange as they seek new functionality and scale, and we will be making this transition financially attractive. This also includes customers who earlier deployed the MCS 5100 in this conferencing role. Group collaboration solutions, like unified messaging, conferencing, collaboration, and even customer self-service and contact Centre integration, can be more quickly evolved within the Avaya Aura SIP framework than user collaboration clients and interfaces that are more closely tied to detailed call control and phone integration. So it will take us a little more time in our roadmap to move to a common set of unified communications clients for desktop, web browsers and mobile phones that will be the same for CS 1000 users, Communication Manager users, and general Avaya Aura users. So immediately, customers should continue to deploy the UC clients most appropriate for their communications system – using the MCS 5100 to extend CS 1000s and current Avaya one-X® clients to extend Communication Manager. These will then evolve to the next generation of common, and more powerful, Avaya one-X® clients by the end of 2010, once again with the benefit of seeing all our R&D innovation being applied to a common long-term set of applications that can be deployed to users across all kinds of current communications system. We are not making new product announcements today, but look for the introduction of further SIP-based UC, collaboration and video solutions throughout 2010.
In the Messaging space we have two core products today: Modular Messaging and Call Pilot, both of which continue to be available for sale and which we will converge into a common next generation unified messaging solution that provides the natural upgrade path for both. This means that customers can continue to install and invest in both products today with the assurance of reaching the same destination by the end of 2010 with the benefit of seeing all our R&D innovation being applied to a common long-term platform. Initial releases of the next generation upgrade will be available in mid 2010, with the full version that supports all the “TUIs”, or Telephony User Interfaces, including Call Pilot, along with upgrade tools being completed by the end of 2010. Our existing Octel customers should continue to migrate to Modular Messaging and then take this same path forward. Our legacy Meridian Mail customers have choices. Moving to Call Pilot today will provide them with user interface and training consistency. Alternatively, if you are consolidating to a single centralized messaging solution across locations and systems, especially multivendor systems, then using Modular Messaging’s scale and SIP support may be the best path. If this is done during 2010, before the next generation upgrade with TUI support, then there will be a user experience change – however the lower cost economics of consolidation and centralization may be a more critical business driver for you this year. We will continue to sell industry specific solutions where appropriate, such as the HMS solution that is specifically targeted to the needs of the hospitality and hotel industry. CUSTOMER EXAMPLE/ANECDOTE - Publishing * $US 2.5B Rev, 9,300 employees. * Customer has CS1000 with Call Pilot and Contact Centre. * Upon viewing of the Roadmap, customer was concerned that this was more of a “rip and replace.” After meeting with the customer we are now quoting an upgrade to CS1000 release 6.0, CC 7.0 positioning Session Manager to facilitate the replacement of Call Pilot with Modular Messaging. Modular Messaging has Geo-redundant capabilities that are not available in Call Pilot. This capability aligns more closely with companies’ BCP planning and is one of the “compelling events” to drive Session Manager and begin to place an Aura foot print.
Avaya ACE, which stands for Agile Communications Environment, is an exciting contribution by the Nortel acquisition to the Avaya UC portfolio. The Agile Communications Environment is enhancing our application and services integration layer. In a nutshell ACE seeks to address some problems typical to most enterprises today: - Communications are typically based on a multivendor infrastructure and independent solutions that lack integration. - Business processes are similarly silo’ed and in most cases lack the ability to initiate or respond intelligently to communications. - Finally, communication between people can be random, without any context and changing communications modes to something more appropriate is often difficult or impossible. The solution is Communications enablement with ACE. By communications enabling your key mission critical applications and/or business processes, you make them faster, more accurate, more agile. ACE is software that makes communications relevant to business by abstracting and exposing information to people openly and simply. This leads to a richer user experience and drives higher revenues, greater customer satisfaction, increased productivity, and lowers costs. Architecturally, ACE is focused on enterprise Communication Enabled Applications and sits between the business applications and the underlying network and communications infrastructure. On the north bound side, ACE leverages Standard IT interfaces to integrate with business applications, so even web developers without telecom expertise can build click-to-communicate capabilities. On the southbound side, while ACE can integrate with multiple vendor network infrastructure, we have deep integration with Avaya Aura including Session Manager, Communication Manager with a common System Management and Presence that will provide unique benefits that will be covered in the next slide. ACE provides packaged applications along with a tool kit to easily allow custom integration with an organization’s Business application & processes. ACE and Aura have a critical role in making innovation and investment protection a reality in your network. The addition of ACE greatly accelerates the innovation of making communications enablement a reality and delivers on the promises of agility, removing human latency, and driving costs out of the business. All this is delivered through the use of standards based toolkits that simplify application development and easily fit within your existing IT infrastructure.
In the First Half of 2010, our focus will be two fold: integration with Avaya Aura Communication Manager as well as continuing to drive value into a multi-vendor/multi‐application desktop. All packaged applications such as Hot Desking, MCO etc will become available to Avaya Customers (via AES). In the second half of 2010, our focus will be extend the vision into 3rd party business applications and workflows (MS Wave 14, IBM CEA, CRM, ERP systems) while continuing with deeper integration with Avaya Aura (Notification & Response Services, Presence Services etc) as well as Avaya Contact Centre. In 2011, the focus would be to expand our vision into new domains such as Social networking integration and Mobile Application Support as well as Composite & Sequenced Applications, while continuing to make platform enhancements including: enhanced scalability and capacity and new API support.
The previous two slides set up this slide. Point of slide… we’re here to support you for a long time. Go over the items in the slide itself. Roadmap section (which follows) will cover details as they relate to each product/solution.
Share SIP-based applications across all users and locations
Evolve to an open and flexible enterprise-wide real-time architecture
New innovations driven with combined investment
Delivered Through Plug & Play Communications… Powered by SIP: Open & Standardized Delivering Communications Enabled Business Systems Enabling Effective & Contextual Collaboration PLUG & PLAY COMMUNICATIONS
Avaya Reference Architecture Collaboration Solutions Application & Services Integration Voice/Video Services Presence Services Session Manager System Manager Interaction Solutions Performance Analytics Data Infrastructure Communications Infrastructure Clients Video Endpoints Deskphones Avaya Agile Communication Environment (ACE) Integrate AS 5300 SIP services, CS 1000 “NRS” into Avaya Aura ™ Commitment to open multivendor solutions ACE accelerates Avaya Aura ™ business application integration Evolve to common SIP phones, clients, video solutions Extend & grow current CS, CM and leverage data networking Evolve to common management and analytics Leverage common Avaya Aura ™ Presence and Instant Messaging Evolve to common collaboration and messaging applications
Evolutionary Path for Every Customer All current systems can be SIP connected Virtualisation as standard Lower costs, accelerate new application deployment, and serve customers everywhere Protect … Extend … Grow Legacy Meridian CS 1000 MCS 5100 BCM/SRG Branches Legacy DEFINITY Communication Manager Avaya Aura ™ Service Providers Apps Apps Apps Multivendor IP Office
The Small Systems Roadmap Will Streamline for Simplicity, Focus On Innovation *Note: In addition, support policy includes 3 years of manufacturer support beyond any effective end of sale date, as well as 3 years of Avaya service support beyond end of manufacturer support. PLATFORMS CONVERGE All products remain for sale * Investment Protection : Products Will Converge with IP Office into best of breed solution For Sale Today 2010 2011
BCM & Norstar Convergence With IP Office IP Office DevConnect Eco-Systems Nortel Partners What you like about BCM and Norstar stays IP Office Management IP Office Features (Resiliency, Mobility, etc.) IP Office Platform Avaya New & Installed phones Nortel Interface Nortel Features You benefit from what is unique to IP Office Nortel Installed phones
Richer conferencing, higher scale, multivendor web collaboration
Common UC clients & apps MCS 5100 for UC with CS 1000 support NMC and MCS 5100 for Conf Meeting Exchange support Today 12 Months 18-30 Months Collaboration Solutions Common Clients Video Endpoints Common
Meridian Mail, Octel and Intuity migration choices
Today 12 Months 18-30 Months Collaboration Solutions Common Call Pilot Modular Messaging Meridian Mail HMS for Hospitality Next Generation Unified Messaging upgrade Octel & Intuity continue to migrate
Communication Systems Business Processes Avaya Agile Communication Environment (ACE™) Packaged & Custom Integration with Business Applications Mobile and Desktop Integration Avaya ACE ™ Integrates Your Communications and Business Applications Multi-Vendor Integration IT & Web Developer Toolkits (Coarse-Grained) Communications Developer Toolkits (Fine-Grained) Customer Care Manufacturing Chain Sales & Workforce Management Knowledge Sharing Distribution Compliance Event Notification POLYCOM Avaya Aura™
Avaya ACE TM Roadmap 1H 2010 2H 2010 2011+ EXTEND Deeper Integration with Avaya Aura TM architecture GROW Communications-enablement of business functions
ACE toolkit extends to Avaya through AES
Further harmonization with Avaya Aura components
Support for Avaya Aura architecture
Avaya ACE Packaged Applications
ACE application support for Avaya
OCS RCC replacement, IBM CEA and CRM integration
Contact Centre integration for CEBP
Mobile apps, social networking, process optimization, personal choice
Avaya ACE Core Platform PROTECT Avaya ACE TM support for Avaya installed base
Current products remain available for sale throughout 2010 (unless already ended)
Any product end-of-sale at the end of 2010 is pre-announced in roadmap
Any future end-of-sale for any product will have at least 9 months notice
Products have 6 total years of support following any end-of-sale, as follows:
Years 1 2 3 4 5 6 End of Sale Announcement minimum 9 months End of Product Orderability End of Manufacturers Support (Software) Extended Software Support (optional, for purchase) End of Extended Support End of Manufacturers Support (Hardware) Extended Hardware Support (optional, for purchase) End of Extended Support
Avaya Aura TM Revolution in Communications Architecture Flexibly connecting users, applications and systems Enterprise-wide Enterprise Network Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Centre Mumbai Cisco Rome Contact Centre Chicago App 2 App N App 1 Apps Users anywhere Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Centre Mumbai Cisco Rome Contact Centre Chicago Service Providers