10 Common Mistakes You Can Avoid When Selecting and Deploying a Mobile Solution<br />Gil Bouhnick, <br />Director of Mobil...
Introduction<br />10 things <br />You <br />shouldn’t<br />do<br />When blablablablabla… <br />A mobile solution<br />
About me…<br />
Software Engineer<br />
A leading provider <br />of mobility and <br />workforce management solutions <br />for the service sector<br />
The ServiceOptimization Suite<br />
W6<br />The ServiceOptimization Suite<br />Who does What, Where, When, with What, and For Whom?<br />Plan<br />Execute<br ...
Telecommunication<br />Cable & Satellite TV<br />Energy & Utility<br />Home Services<br />Capital Equipment<br />Computer ...
Scheduling, Dispatching & Mobility<br />
The ClickMobile Product<br />
Agile Development<br />Connection Management<br />Time and Attendance<br />Maps & GPS Navigators<br />Messages<br />Data C...
ClickMobile Customers<br />
Aberdeen Mobile Field Service Report<br />2009<br />
2009<br />The ClickSoftware Mobility Suite<br />
Mobility<br />
10 things that may cause <br />a mobile failure <br />
Project Preparations<br />
establishing<br />a winning team<br />
Select wisely<br />
Field users must be well represented<br />*(not just the top performers)<br />
Missing...<br />
Tip #1:<br />Neglect your field workers<br />
Selecting<br />A Solution<br />
HP iPAQ h6315 (External Keyboard?!) <br />
PocketMail<br />+<br />
Google Gears<br />
VKB Bluetooth Virtual Keyboard <br />
Tip #2:<br />BE THE FIRST<br />TO TRY NEW TECHNOLOGIES<br />
DON’T BE <br />THE VENDOR’S <br />FIRST REFERENCE<br />
Tip #2:<br />BE THE FIRST<br />TO TRY NEW TECHNOLOGIES<br />
<ul><li> Study the material
 Check for references
 Be bold but measured</li></li></ul><li>Mobile Devices<br />
Laptop<br />
NetBook<br />
UMPC<br />
PDA’s<br />
“SuperPhone” #!?<br />BlackBerry<br />SmartPhone<br />ChubbyPhone<br />
ManlyPhone<br />GeekyPhone<br />Not <br />So Popular <br />Phone<br />
CellPhone<br />Pigeon<br />Pager<br />Paper<br />Rock<br />Scissors<br />
Selecting <br />a device<br />
Working environment<br />Nature of the business<br />Workflows<br />
ClickMobile Supported Devices<br />
ClickMobile Supported Devices<br />
Laptops vs. PDA’s<br />
mobilebook<br />Sign-out  |  Settings  |  About  |  Contact Us<br />   Log-in<br />Name:<br />   Password: <br />Do more<b...
mobilebook<br />Sign-out  |  Settings  |  About  |  Contact Us<br />Welcome: Laptop<br />What’s on your mind?<br />Do more...
 Multi-tasking
Screen size
Typing / Data Entry
Maps, diagnostic tools</li></ul>Cons:<br /><ul><li> Doesn’t fit a pocket
Long boot time
No phone, camera
No barcode, printer
Short battery time
No “single-hand”</li></ul>Chat  (3)<br />Sign-out   |   Settings   |   About   |   Contact Us<br />
Less Portable<br />
Hibernated laptop will never beep<br />
mobilebook<br />Sign-out  |  Settings  |  About  |  Contact Us<br />Welcome: PDA<br />What’s on your mind?<br />Do more<br...
Always “on”
Phone, camera
Barcode, RFID
Signature capture
Long battery time
 Price</li></ul>Cons:<br /><ul><li> Performance
Multi-tasking
 Memory
Screen size, keyboard
 Usability</li></ul>Chat  (3)<br />Sign-out   |   Settings   |   About   |   Contact Us<br />
Perfect for “real-time” oriented businesses<br />
Typing might become <br />an issue<br />
Somewhat still a bit “limited” <br />
Mobile <br />OS<br />
Tip #3:<br />Pick a device based on <br />‘IT preferences’ <br />or ‘market trends’<br />
Tip #3 ½ :<br />purchase devices <br />before <br />selecting the software<br />
usability<br />
Doesn’t have all day <br />to play around with <br />his mobile device<br />
Filling the morning forms is a burden<br />
Get things done quickly<br />
No mouse, <br />no decent keyboard,<br />limited battery, <br />limited connectivity<br />
Tiny screen, barely sees what he needs to fill<br />
Don’t think “desktop”<br />
Think <br />“Mobile”<br />
Simple<br />
Flowing<br />
Minimal<br />typing<br />
Self explanatory<br />
Prevent<br />human <br />errors<br />
Tip #4:<br />COMPROMISE <br />ON USABILITY<br />
ClickMobile Usability<br />En-Route  On-Site<br />
WIIFM?<br />
Include features that will win the employees' hearts and get their buy in<br />
ClickMobile Usability<br />
ClickMobile Usability<br />Usability Principals:<br />Finger Friendliness<br />The “Single Click” approach<br />Protecting...
Form Factor<br />
hardware<br />
Network <br />
Performance<br />
Delicate balance<br />
Tip #5:<br />Forget the limits <br />Of mobile technologies<br />
Bad usability<br />Will kill the project<br />
Cell Phones<br />800,000 cell phones <br />
Cell Phones<br />200,000 cell phones <br />
Cell Phones<br />50,000 cell phones <br />
Accidents do happen<br />
usability<br />
First generation<br />
Tip #6:<br />Become <br />dependent on <br />the vendor<br />
Configurability<br />
Flexibility<br />
Control<br />
ClickMobile Forms Editor<br />
ClickMobile Configurability<br />
Configurability Flexibility & Control<br />The ClickMobile Approach:<br />Objects (Assets, Parts, Timesheets)<br />Fields ...
ClickMobile Complete Control<br />
Implementation<br />
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UC Expo 2010 - 10 Common Mistakes you can Avoid when selecting and deploying a mobile solution

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  • Not many people know it but the first version of ClickMobile was released in 2000!
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Getting tasks objects inside the timesheets…Sending acceptance of tasks automatically when the user clicks on the close of the alert
  • But usability is not just about software
  • But usability is not just about software
  • Talk about Aviva who deployed this device. Great smartphone, but not perfect for work, typing, etc. No keyboard, no D-Pad, not enough hardware buttons.
  • Talk about UPC that wanted too many applications on one device
  • Talk about UPC that wanted too many applications on one device
  • Remember that bad usability can kill the project
  • Remember that bad usability can kill the project
  • I tried to check those figures in Google and found that eight hundred thousands cell phones Were dropped down the toilets last year.
  • 200,000 left on bus
  • 50,000 chewed by dogs
  • Remember that bad usability can kill the project
  • Remember that bad usability can kill the project
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • UC Expo 2010 - 10 Common Mistakes you can Avoid when selecting and deploying a mobile solution

    1. 1. 10 Common Mistakes You Can Avoid When Selecting and Deploying a Mobile Solution<br />Gil Bouhnick, <br />Director of Mobile Solutions, ClickSoftware<br />Mobile Working & Field Services Theatre<br />
    2. 2. Introduction<br />10 things <br />You <br />shouldn’t<br />do<br />When blablablablabla… <br />A mobile solution<br />
    3. 3. About me…<br />
    4. 4.
    5. 5. Software Engineer<br />
    6. 6. A leading provider <br />of mobility and <br />workforce management solutions <br />for the service sector<br />
    7. 7. The ServiceOptimization Suite<br />
    8. 8. W6<br />The ServiceOptimization Suite<br />Who does What, Where, When, with What, and For Whom?<br />Plan<br />Execute<br />Analyze<br />
    9. 9. Telecommunication<br />Cable & Satellite TV<br />Energy & Utility<br />Home Services<br />Capital Equipment<br />Computer & Office Equipment<br />Public Services<br />
    10. 10. Scheduling, Dispatching & Mobility<br />
    11. 11. The ClickMobile Product<br />
    12. 12. Agile Development<br />Connection Management<br />Time and Attendance<br />Maps & GPS Navigators<br />Messages<br />Data Capture & Field Inspections<br />Mobile Asset Management<br />Parts Execution<br />Real-time Monitor Tools<br />Device Management<br />JIT Customers Notifications<br />Time tracking | Activities Reports | Payrolls | More…<br />Integration with GIS | Maps | GPS Navigators | LBS<br />Internal Messaging System | Broadcasts<br />Automated Data Capturing | Validations | Workflows | Scanners <br />Asset Centric Functionality | Maintenance & Installations <br />Parts Needed | Parts Used<br />Activities | Location | Connectivity Status | Manual Modifications<br />Operational Reports | Travel | Utilization | Incomplete Jobs<br />September, 2009<br />August, 2009<br />Feb, 2009<br />July, 2008<br />Dec, 2007<br />
    13. 13. ClickMobile Customers<br />
    14. 14. Aberdeen Mobile Field Service Report<br />2009<br />
    15. 15. 2009<br />The ClickSoftware Mobility Suite<br />
    16. 16. Mobility<br />
    17. 17.
    18. 18. 10 things that may cause <br />a mobile failure <br />
    19. 19. Project Preparations<br />
    20. 20. establishing<br />a winning team<br />
    21. 21. Select wisely<br />
    22. 22. Field users must be well represented<br />*(not just the top performers)<br />
    23. 23. Missing...<br />
    24. 24. Tip #1:<br />Neglect your field workers<br />
    25. 25.
    26. 26. Selecting<br />A Solution<br />
    27. 27.
    28. 28. HP iPAQ h6315 (External Keyboard?!) <br />
    29. 29. PocketMail<br />+<br />
    30. 30. Google Gears<br />
    31. 31. VKB Bluetooth Virtual Keyboard <br />
    32. 32.
    33. 33. Tip #2:<br />BE THE FIRST<br />TO TRY NEW TECHNOLOGIES<br />
    34. 34. DON’T BE <br />THE VENDOR’S <br />FIRST REFERENCE<br />
    35. 35. Tip #2:<br />BE THE FIRST<br />TO TRY NEW TECHNOLOGIES<br />
    36. 36. <ul><li> Study the material
    37. 37. Check for references
    38. 38. Be bold but measured</li></li></ul><li>Mobile Devices<br />
    39. 39. Laptop<br />
    40. 40. NetBook<br />
    41. 41. UMPC<br />
    42. 42. PDA’s<br />
    43. 43. “SuperPhone” #!?<br />BlackBerry<br />SmartPhone<br />ChubbyPhone<br />
    44. 44. ManlyPhone<br />GeekyPhone<br />Not <br />So Popular <br />Phone<br />
    45. 45. CellPhone<br />Pigeon<br />Pager<br />Paper<br />Rock<br />Scissors<br />
    46. 46. Selecting <br />a device<br />
    47. 47. Working environment<br />Nature of the business<br />Workflows<br />
    48. 48. ClickMobile Supported Devices<br />
    49. 49. ClickMobile Supported Devices<br />
    50. 50. Laptops vs. PDA’s<br />
    51. 51. mobilebook<br />Sign-out | Settings | About | Contact Us<br /> Log-in<br />Name:<br /> Password: <br />Do more<br />Laptop<br />Social Network For Mobile Devices<br />********<br />Log-in<br />Sign-out | Settings | About | Contact Us<br />
    52. 52. mobilebook<br />Sign-out | Settings | About | Contact Us<br />Welcome: Laptop<br />What’s on your mind?<br />Do more<br />Share<br />Pros:<br /><ul><li>Performance
    53. 53. Multi-tasking
    54. 54. Screen size
    55. 55. Typing / Data Entry
    56. 56. Maps, diagnostic tools</li></ul>Cons:<br /><ul><li> Doesn’t fit a pocket
    57. 57. Long boot time
    58. 58. No phone, camera
    59. 59. No barcode, printer
    60. 60. Short battery time
    61. 61. No “single-hand”</li></ul>Chat (3)<br />Sign-out | Settings | About | Contact Us<br />
    62. 62. Less Portable<br />
    63. 63. Hibernated laptop will never beep<br />
    64. 64. mobilebook<br />Sign-out | Settings | About | Contact Us<br />Welcome: PDA<br />What’s on your mind?<br />Do more<br />Share<br />Pros:<br /><ul><li>Truly portable
    65. 65. Always “on”
    66. 66. Phone, camera
    67. 67. Barcode, RFID
    68. 68. Signature capture
    69. 69. Long battery time
    70. 70. Price</li></ul>Cons:<br /><ul><li> Performance
    71. 71. Multi-tasking
    72. 72. Memory
    73. 73. Screen size, keyboard
    74. 74. Usability</li></ul>Chat (3)<br />Sign-out | Settings | About | Contact Us<br />
    75. 75. Perfect for “real-time” oriented businesses<br />
    76. 76. Typing might become <br />an issue<br />
    77. 77. Somewhat still a bit “limited” <br />
    78. 78. Mobile <br />OS<br />
    79. 79. Tip #3:<br />Pick a device based on <br />‘IT preferences’ <br />or ‘market trends’<br />
    80. 80. Tip #3 ½ :<br />purchase devices <br />before <br />selecting the software<br />
    81. 81.
    82. 82. usability<br />
    83. 83. Doesn’t have all day <br />to play around with <br />his mobile device<br />
    84. 84. Filling the morning forms is a burden<br />
    85. 85. Get things done quickly<br />
    86. 86. No mouse, <br />no decent keyboard,<br />limited battery, <br />limited connectivity<br />
    87. 87. Tiny screen, barely sees what he needs to fill<br />
    88. 88. Don’t think “desktop”<br />
    89. 89. Think <br />“Mobile”<br />
    90. 90. Simple<br />
    91. 91. Flowing<br />
    92. 92. Minimal<br />typing<br />
    93. 93. Self explanatory<br />
    94. 94. Prevent<br />human <br />errors<br />
    95. 95. Tip #4:<br />COMPROMISE <br />ON USABILITY<br />
    96. 96. ClickMobile Usability<br />En-Route  On-Site<br />
    97. 97. WIIFM?<br />
    98. 98. Include features that will win the employees' hearts and get their buy in<br />
    99. 99. ClickMobile Usability<br />
    100. 100. ClickMobile Usability<br />Usability Principals:<br />Finger Friendliness<br />The “Single Click” approach<br />Protecting the users<br />Minimizing manual input<br />Widgets<br />
    101. 101.
    102. 102.
    103. 103. Form Factor<br />
    104. 104. hardware<br />
    105. 105. Network <br />
    106. 106. Performance<br />
    107. 107. Delicate balance<br />
    108. 108. Tip #5:<br />Forget the limits <br />Of mobile technologies<br />
    109. 109. Bad usability<br />Will kill the project<br />
    110. 110.
    111. 111. Cell Phones<br />800,000 cell phones <br />
    112. 112. Cell Phones<br />200,000 cell phones <br />
    113. 113. Cell Phones<br />50,000 cell phones <br />
    114. 114. Accidents do happen<br />
    115. 115. usability<br />
    116. 116.
    117. 117.
    118. 118.
    119. 119. First generation<br />
    120. 120. Tip #6:<br />Become <br />dependent on <br />the vendor<br />
    121. 121. Configurability<br />
    122. 122. Flexibility<br />
    123. 123. Control<br />
    124. 124. ClickMobile Forms Editor<br />
    125. 125. ClickMobile Configurability<br />
    126. 126. Configurability Flexibility & Control<br />The ClickMobile Approach:<br />Objects (Assets, Parts, Timesheets)<br />Fields & Properties<br />User Interface <br />Dependencies<br />Workflows!<br />Extensions! (ClickMobile DevKit)<br />Distribution OTA !<br />B = A+C<br />A<br />D<br />1<br />If / Then<br />B<br />E<br />2<br />C<br />3<br />
    127. 127. ClickMobile Complete Control<br />
    128. 128.
    129. 129. Implementation<br />
    130. 130.
    131. 131.
    132. 132. This guy will need time to get used to the new system<br />
    133. 133. That guy will have a lot to say after phase one… <br />
    134. 134. Tip #7:<br />Be tempted to deliver everything in one phase<br />
    135. 135. Consistency<br />
    136. 136. User Interface<br />Logic<br />Logic<br />Data<br />Data<br />Database<br />Database<br />
    137. 137. User Interface<br />Logic<br />Inconsistency<br />Logic<br />Data<br />Data<br />Database<br />Database<br />
    138. 138. User Interface<br />Logic<br />Logic<br />Data<br />Data<br />Database<br />Database<br />
    139. 139. Tip #8:<br />Distort the system <br />for a feature<br />
    140. 140.
    141. 141.
    142. 142. Tip #9: (One more to go!)<br />FORGET <br />THE BIG PICTURE<br />
    143. 143. Tip #9: (One more to go!)<br />TEST FEATURES<br />
    144. 144. Last, <br />But not least<br />
    145. 145. Security<br />
    146. 146.
    147. 147. Tip #10:<br />Leave <br />mobile security <br />to the end<br />
    148. 148.
    149. 149. Introduction<br />10 things <br />You <br />shouldn’t<br />do<br />When Selecting & Deploying <br />A mobile solution<br />
    150. 150. Thank you<br />gil.bouhnick@clicksoftware.com<br />

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