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UC Expo 2010 - 10 Common Mistakes you can Avoid when selecting and deploying a mobile solution

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  • Not many people know it but the first version of ClickMobile was released in 2000!
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Getting tasks objects inside the timesheets…Sending acceptance of tasks automatically when the user clicks on the close of the alert
  • But usability is not just about software
  • But usability is not just about software
  • Talk about Aviva who deployed this device. Great smartphone, but not perfect for work, typing, etc. No keyboard, no D-Pad, not enough hardware buttons.
  • Talk about UPC that wanted too many applications on one device
  • Talk about UPC that wanted too many applications on one device
  • Remember that bad usability can kill the project
  • Remember that bad usability can kill the project
  • I tried to check those figures in Google and found that eight hundred thousands cell phones Were dropped down the toilets last year.
  • 200,000 left on bus
  • 50,000 chewed by dogs
  • Remember that bad usability can kill the project
  • Remember that bad usability can kill the project
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Creating a balanced task force.It’s surprising how often companiesrelegate technology-buying decisions to only the IT department. a task force that represents the impacted employees By taking the time to understand their needs, you’ll greatly increase their buy-in.
  • Transcript

    • 1. 10 Common Mistakes You Can Avoid When Selecting and Deploying a Mobile Solution
      Gil Bouhnick,
      Director of Mobile Solutions, ClickSoftware
      Mobile Working & Field Services Theatre
    • 2. Introduction
      10 things
      You
      shouldn’t
      do
      When blablablablabla…
      A mobile solution
    • 3. About me…
    • 4.
    • 5. Software Engineer
    • 6. A leading provider
      of mobility and
      workforce management solutions
      for the service sector
    • 7. The ServiceOptimization Suite
    • 8. W6
      The ServiceOptimization Suite
      Who does What, Where, When, with What, and For Whom?
      Plan
      Execute
      Analyze
    • 9. Telecommunication
      Cable & Satellite TV
      Energy & Utility
      Home Services
      Capital Equipment
      Computer & Office Equipment
      Public Services
    • 10. Scheduling, Dispatching & Mobility
    • 11. The ClickMobile Product
    • 12. Agile Development
      Connection Management
      Time and Attendance
      Maps & GPS Navigators
      Messages
      Data Capture & Field Inspections
      Mobile Asset Management
      Parts Execution
      Real-time Monitor Tools
      Device Management
      JIT Customers Notifications
      Time tracking | Activities Reports | Payrolls | More…
      Integration with GIS | Maps | GPS Navigators | LBS
      Internal Messaging System | Broadcasts
      Automated Data Capturing | Validations | Workflows | Scanners
      Asset Centric Functionality | Maintenance & Installations
      Parts Needed | Parts Used
      Activities | Location | Connectivity Status | Manual Modifications
      Operational Reports | Travel | Utilization | Incomplete Jobs
      September, 2009
      August, 2009
      Feb, 2009
      July, 2008
      Dec, 2007
    • 13. ClickMobile Customers
    • 14. Aberdeen Mobile Field Service Report
      2009
    • 15. 2009
      The ClickSoftware Mobility Suite
    • 16. Mobility
    • 17.
    • 18. 10 things that may cause
      a mobile failure
    • 19. Project Preparations
    • 20. establishing
      a winning team
    • 21. Select wisely
    • 22. Field users must be well represented
      *(not just the top performers)
    • 23. Missing...
    • 24. Tip #1:
      Neglect your field workers
    • 25.
    • 26. Selecting
      A Solution
    • 27.
    • 28. HP iPAQ h6315 (External Keyboard?!)
    • 29. PocketMail
      +
    • 30. Google Gears
    • 31. VKB Bluetooth Virtual Keyboard
    • 32.
    • 33. Tip #2:
      BE THE FIRST
      TO TRY NEW TECHNOLOGIES
    • 34. DON’T BE
      THE VENDOR’S
      FIRST REFERENCE
    • 35. Tip #2:
      BE THE FIRST
      TO TRY NEW TECHNOLOGIES
    • 36.
      • Study the material
      • 37. Check for references
      • 38. Be bold but measured
    • Mobile Devices
    • 39. Laptop
    • 40. NetBook
    • 41. UMPC
    • 42. PDA’s
    • 43. “SuperPhone” #!?
      BlackBerry
      SmartPhone
      ChubbyPhone
    • 44. ManlyPhone
      GeekyPhone
      Not
      So Popular
      Phone
    • 45. CellPhone
      Pigeon
      Pager
      Paper
      Rock
      Scissors
    • 46. Selecting
      a device
    • 47. Working environment
      Nature of the business
      Workflows
    • 48. ClickMobile Supported Devices
    • 49. ClickMobile Supported Devices
    • 50. Laptops vs. PDA’s
    • 51. mobilebook
      Sign-out | Settings | About | Contact Us
      Log-in
      Name:
      Password:
      Do more
      Laptop
      Social Network For Mobile Devices
      ********
      Log-in
      Sign-out | Settings | About | Contact Us
    • 52. mobilebook
      Sign-out | Settings | About | Contact Us
      Welcome: Laptop
      What’s on your mind?
      Do more
      Share
      Pros:
      Cons:
      • Doesn’t fit a pocket
      • 57. Long boot time
      • 58. No phone, camera
      • 59. No barcode, printer
      • 60. Short battery time
      • 61. No “single-hand”
      Chat (3)
      Sign-out | Settings | About | Contact Us
    • 62. Less Portable
    • 63. Hibernated laptop will never beep
    • 64. mobilebook
      Sign-out | Settings | About | Contact Us
      Welcome: PDA
      What’s on your mind?
      Do more
      Share
      Pros:
      Cons:
      Chat (3)
      Sign-out | Settings | About | Contact Us
    • 75. Perfect for “real-time” oriented businesses
    • 76. Typing might become
      an issue
    • 77. Somewhat still a bit “limited”
    • 78. Mobile
      OS
    • 79. Tip #3:
      Pick a device based on
      ‘IT preferences’
      or ‘market trends’
    • 80. Tip #3 ½ :
      purchase devices
      before
      selecting the software
    • 81.
    • 82. usability
    • 83. Doesn’t have all day
      to play around with
      his mobile device
    • 84. Filling the morning forms is a burden
    • 85. Get things done quickly
    • 86. No mouse,
      no decent keyboard,
      limited battery,
      limited connectivity
    • 87. Tiny screen, barely sees what he needs to fill
    • 88. Don’t think “desktop”
    • 89. Think
      “Mobile”
    • 90. Simple
    • 91. Flowing
    • 92. Minimal
      typing
    • 93. Self explanatory
    • 94. Prevent
      human
      errors
    • 95. Tip #4:
      COMPROMISE
      ON USABILITY
    • 96. ClickMobile Usability
      En-Route  On-Site
    • 97. WIIFM?
    • 98. Include features that will win the employees' hearts and get their buy in
    • 99. ClickMobile Usability
    • 100. ClickMobile Usability
      Usability Principals:
      Finger Friendliness
      The “Single Click” approach
      Protecting the users
      Minimizing manual input
      Widgets
    • 101.
    • 102.
    • 103. Form Factor
    • 104. hardware
    • 105. Network
    • 106. Performance
    • 107. Delicate balance
    • 108. Tip #5:
      Forget the limits
      Of mobile technologies
    • 109. Bad usability
      Will kill the project
    • 110.
    • 111. Cell Phones
      800,000 cell phones
    • 112. Cell Phones
      200,000 cell phones
    • 113. Cell Phones
      50,000 cell phones
    • 114. Accidents do happen
    • 115. usability
    • 116.
    • 117.
    • 118.
    • 119. First generation
    • 120. Tip #6:
      Become
      dependent on
      the vendor
    • 121. Configurability
    • 122. Flexibility
    • 123. Control
    • 124. ClickMobile Forms Editor
    • 125. ClickMobile Configurability
    • 126. Configurability Flexibility & Control
      The ClickMobile Approach:
      Objects (Assets, Parts, Timesheets)
      Fields & Properties
      User Interface
      Dependencies
      Workflows!
      Extensions! (ClickMobile DevKit)
      Distribution OTA !
      B = A+C
      A
      D
      1
      If / Then
      B
      E
      2
      C
      3
    • 127. ClickMobile Complete Control
    • 128.
    • 129. Implementation
    • 130.
    • 131.
    • 132. This guy will need time to get used to the new system
    • 133. That guy will have a lot to say after phase one…
    • 134. Tip #7:
      Be tempted to deliver everything in one phase
    • 135. Consistency
    • 136. User Interface
      Logic
      Logic
      Data
      Data
      Database
      Database
    • 137. User Interface
      Logic
      Inconsistency
      Logic
      Data
      Data
      Database
      Database
    • 138. User Interface
      Logic
      Logic
      Data
      Data
      Database
      Database
    • 139. Tip #8:
      Distort the system
      for a feature
    • 140.
    • 141.
    • 142. Tip #9: (One more to go!)
      FORGET
      THE BIG PICTURE
    • 143. Tip #9: (One more to go!)
      TEST FEATURES
    • 144. Last,
      But not least
    • 145. Security
    • 146.
    • 147. Tip #10:
      Leave
      mobile security
      to the end
    • 148.
    • 149. Introduction
      10 things
      You
      shouldn’t
      do
      When Selecting & Deploying
      A mobile solution
    • 150. Thank you
      gil.bouhnick@clicksoftware.com

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