The future of work – CIO implications Andy Wood Head of Communications & Collaboration email@example.com 07778335635
Overview Mega trends Future of work CIO agenda IT consumerisation CIO implications Conclusion
Mega trend - Globalisation Drivers Improvement of international trade Technological progress Increasing influence of multi national companies Power of WTO, IMF, WB Greater mobility of human resources across countries Greater outsourcing of business processes to other countries Civil Society Volatility & uncertainty Low cost competition Internet – connected economy
Mega trend - Economic GDP % change on prior year 2009
Mega trend - EconomicGDP % change on prior year 2010
Mega trend - Economic GDP % change on prior year 2011
BRIC economies In US dollar terms, China could overtake Germany in the next four years, Japan by 2015 and the US by 2039. India’s economy could be larger than all but the US and China in 30 years. Russia would overtake Germany, France, Italy and the UK. Of the current G6 (US, Japan, Germany, France, Italy, UK) only the US and Japan may be among the six largest economies in US dollar terms in 2050.
Mega trend – UK demographics Ageing population Median age 1984 = 35 years 2009 = 39 years 2034 = 42 years * projection Longer life expectancy Men @65 + 17.6 years / 12.9 years healthy Women @65 + 20.2 years / 14.9 years healthy Lower fertility Fewer births, marriages & deaths Extended retirement ages Large pool of skills & experience Electronically mediated life styles and relationships Blurring of work and home – rising job mobility 1 in 20 people in the UK work in IT and Telecoms Generation Y – Millennial’s Future strain on the NHS
Mega trend – Universal connectivity Data deluge / broadband explosion Rising transparency Declining privacy Business analytics Reputation economy Networked risks & failure Information security Location based services & habit trails Smart communities & connected cities 2 billion on line, 5 billion devices – 500m on Facebook 25% 200m access Facebook via a smart phone World is running out of IP addresses – IP V6 14 IP addresses per person 16m users in 1995 to 2 billion in 2010 and 5bn devices connected ! (Cisco report August “the evolving internet report”)
Mega trend – IT consumerisation Innovation, faster and more disruptive Mobile the primary device for web surfing IPhone Surpasses Blackberry In World Wide Market Share Average of 50 IPhone apps per user 400,000 IPhone apps available on iTunes 3 bn hours per week playing games 25m users on SKYPE Users on Facebook 500m, Twitter 110m, LinkedIn 70m 60 bn instant messages sent a day (40% business) 90% of all Internet traffic will be video by 2013 You Tube 2bn viewers per day, 24hrs of video is up loaded per minute Half the user base is under 20 years old/ 1000 years to watch it all 2015 125million will not have electricity but will have a mobile phone On planet earth 4 babies born every second / 40 mobiles sold per second Mobile internet ramping faster than desktop internet did Consumer market surpassed the size of the Enterprise market in 2004
The future of work “Throw away your brief case you are not going to the office.” “You can kiss your benefits good bye too.” “Your new boss won’t look much like your old one.” “There is no longer a ladder and you may never get to retire, but there is a world of opportunity if you figure out a new path.” Time – Magazine - May 2009
People strategy – the journey The Model The Structure VISION TO BE AS IS VISION TO BE AS IS
Information economy Value created by processing data Access to information Static business models Individuals and processes Specific points of value creation Command and control Innovation or operation excellence Work 2015
Information worker of the future - 2020 Mobile, distributed , globally available Gender diversity Powerful on line presence Physical & avatar Personal brand / agent Flexible contracts Project / program focussed Outcome incentivised Star rated – crowd recommended Collaborative Contextual awareness With on line passport BYOT - BYOC Time independent Location independent Network independent Device independent Crowd integrated & participative On line communities
HR as a Service Established in 2001 US based Cloud platform 8 million users Service Portfolio:-
Are we ready for this – total transparency ? http://www.successfactors.com
CIO agenda 2011 – Re imagine IT Coming out of recession in to recovery Flat budgets – drive innovation Focus on and enable growth Digitise the organisation Recast aspects of ops to the cloud Address value from the outside Address value from people inside Benefits realisation Raise the strategic relevance of IT Cloud / Virtualisation No.1 & 2 Mobile technologies No.3 IT will not be the same as 2008
New IT consumption models, apps & devices Apps store Cloud delivered or hybrid model Ad funded? As a service:- Infrastructure Virtual Desktop Security Communications Collaboration Telepresence Contact Composite apps Integration API’s Any device / any network Pay per use / per seat Self service / user rated Community/ vertically enabled Enterprise Social Software – Desktop of the future? Social CRM Collaboration tablets:- Avaya Flare, Cisco CIUS, Rim Playbook, IPAD2 Part of the Enterprise Architecture?
What information employees are sharing ? Financial information R & D Contracts M & A information Strategic plans Sales forecast information Customer information Employee information Supplier information Intellectual property You can limit what users can send via email / IM and transfer via USB
Consumerisation - policy is key Architectural approach required Social networking policy Company information usage policy Supported devices? Approved content categories Approved application categories Forbidden applications Service request process - BYOT Service support process - BYOT What company data is allowed on personal devices? Employee:- movers / leavers – data removal policy Back up processes / traceability Security / identity & access management Remote management Thinking needs to change from inside out to outside in!
Opportunities & risks Business value discovery? Benefit - Cost – Risk = Value Innovation v standardisation Increase appetite for risk Blend professional v personal Providing users with choice? Economics? Funding model? Difference maker for talent acquisition! Is this your future customer, supplier or employee?
Conclusion – The CIO Challenge! The future of work in 2020 will be about:- Productivity, Innovation & Value Creation Compete v BRIC economies Empowered organisations will be :- Smart, Hyper-Connected, Federated People, Homes, Cities , Planet Personalised Mobile, Social, Visual, Augmented, Contextual, Virtual & Secure Collaborative Search, Links, Authoring, Tagging, Embedding, Subscription Adaptive Flatter Structures, Career Grids, Transparency, Affiliate labour Open Viral, Crowds, Communities, 1: Many, Many : Many