Secure Guest Access: Delivering Guest, Customer and Contractor Network Access

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As organisations restructure to deliver greater efficiency, accommodating an increasing number of guests, customers, semi-permanent contractors and consultants has turned an IT molehill into a challenging mountain. Whether you are a mid-sized business or FT100 multi-national, you need strategies to manage and securely connect temporary users to your network and deliver specific corporate data services appropriate to their needs. This presentation will arm you with some of the key methodologies used to deliver guest access; from a corporate HQ to a remote office, from an educational campus to a major retail store.

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Secure Guest Access: Delivering Guest, Customer and Contractor Network Access

  1. 1. Chris Kozup Senior Director, EMEA Marketing Secure Guest Access Delivering temporary access; securely & easilyCONFIDENTIAL© Copyright 2011. Aruba Networks, Inc. People move. Networks must follow.™All rights reserved
  2. 2. CONFIDENTIAL© Copyright 2011. Aruba Networks, Inc.All rights reserved
  3. 3. The Era of Mobility Multimedia • Custom enterprise multimedia apps Mobile Devices • > 50% of employees adopting video Collaboration • Social Business: Jive, Fortune 100 Chatter, Yammer >80% deploying iPad & iPhone • Connections: Lync, Telepresence, Facetime Smartphones 289M in 2010  >900M in 2014* Tablets Cloud Services 55M in 2011  >200M in 2014* • Apps: Salesforce, Facebook, iCloud • Virtualization Tech: ~4x growth by 2013! Citrix, VMWare (*) Source: Gartner CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.3 All rights reserved
  4. 4. End User Expectations #1: Wireless is Connectivity of Choice #2: Anywhere Access #3: Bring Your Own Device CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.4 All rights reserved
  5. 5. The Workforce is Virtual • Contractor, • Users demand temporary worker network access on and visitor access an their personal essential part of mobile devices everyday business CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.5 All rights reserved
  6. 6. Venues Services Drivers The New Guest Access Paradigm CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.6 All rights reserved
  7. 7. Exponential Pressure on IT Departments Security Admins Network Admins Network security devices not Do guests get the network optimized for guest access shared WPA key? Multiple devices, screens, and Do you type proxy details into vendors to deal with guest browsers? Little to no integration or Is IT required for guest network interoperability access? Compliance and auditing of Is there an audit trail for guest guest access network activity? CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.7 All rights reserved
  8. 8. A Guest Access Solution Checklist Supports all Mobile Devices Multi-Network Support Automated account Provisioning Custom Branding & Ads Compliance & Auditing Guest Access CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.8 All rights reserved
  9. 9. Supports All Mobile Devices Current Systems Challenged to Support Breadth of Mobile Devices AP WLAN Controller Rest of Network All devices share No IT visibility, no Impact on network same access policy effective support bandwidth Device does not Escalating # devices Unable to plan, encrypt stored data per user, unable to deliver CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.9 All rights reserved
  10. 10. Supports All Mobile Devices: Device Fingerprinting User, Device Aware Port, VLAN Aware vs.  DHCP and HTTP signature × All devices and users assigned matching within ArubaOS to same network access policy, identifies device type and model increasing risk  Enables per user and per × Network operations costs device access control, increase due to manual enrollment, authentication and troubleshooting and monitoring management CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.10 All rights reserved
  11. 11. Supports All Mobile Devices: Identifying the Device 1 Device Fingerprinting Access Point Mobility Controller AoS6.1 Controller in Block unapproved Control application data path provides devices from and bandwidth device fingerprint attaching usage per device CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.11 All rights reserved
  12. 12. Multi-Network Support Centralized, • Unified Wired and Access Agnostic Wireless Access Guest Policies • Branch and Remote • Home / On the Road Branch On The Road Home Office On The Road Wireless Home Office Branch On The Road CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.12 All rights reserved
  13. 13. Automated Account Provisioning • Guest Self- provisioning captive portals – No IT involvement – Integrated SMS delivery – Backs onto pre defined security policy – Customizable fields to capture specific information about guests / devices CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.13 All rights reserved
  14. 14. Automated Account Provisioning 2 Device Registration 1 Device Fingerprinting Amigopod User Login Screen Access Point Mobility Controller Self-provisioned Explicitly identify Manage role and authentication of personal vs configuration of user corporate device device automatically CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.14 All rights reserved
  15. 15. Also: Sponsor Based Provisioning CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.15 All rights reserved
  16. 16. Custom Branding and Ads CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.16 All rights reserved
  17. 17. Basic Branding Anonymous Guest Access CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.17 All rights reserved
  18. 18. Device Aware Captive Portals • Amigopod Skins – Replicate existing corporate web / intranet for guest administration and access portals – Automatically identifies and optimizes content for mobile browsers – Familiarity for employees & brand loyalty for customers CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.18 All rights reserved
  19. 19. Advertising Services • Amigopod Advertising Services provide a unique opportunity for 1 to 1 interaction with your users or customers • Build loyalty and deliver targeted content to your visitors…give them a reason to come back • Advertising = content and information delivery for government or community networks • Intuitive and personalized management interface for in house or agency use CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.19 All rights reserved
  20. 20. Intelligent Content Delivery CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.20 All rights reserved
  21. 21. Compliance & Auditing • Full visibility and reporting of all guest activities – Who created the account – When was account created – Where did guest access network – How long was guest on network – How much bandwidth was used by guest(s) CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.21 All rights reserved
  22. 22. Aruba Amigopod Supports all Mobile Devices Multi-Network Support Automated account Provisioning Custom Branding & Ads Industry’s Leading Guest Access Solution Compliance & Auditing CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.22 All rights reserved
  23. 23. Who Is Aruba? Quick Facts Industry Recognition : ARUN Gartner $396M revenue FY11 2011 WLAN MQ Technology Leader 1100+ Employees 15,500+ customers $396.5 $400 $350 Revenue $300 up 49% YOY $266.5 $250 $199.3 $68M+ net Growth $200 $178.3 1500+ new $150 $127.5 income customers in $100 Q4FY11 $234M+ cash $72.5 $50 $0 $1.1 FY 2004 $12.0 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 with no debt Copyright © Gartner, Inc. "Magic Quadrant for Wireless LAN Infrastructure, 2009" by Michael J. King and Timothy Zimmerman, 12 February 2009 . The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.23 All rights reserved
  24. 24. Trusted by Enterprises Worldwide • Every major social networking company • More than 500 major retail chains • 6 out of 8 Ivy League Schools • 3 of the world’s largest software companies • 30 of the world’s largest stadiums • The most widely deployed Wi-Fi by the U.S. military CONFIDENTIAL © Copyright 2011. Aruba Networks, Inc.24 All rights reserved
  25. 25. Thank You!CONFIDENTIAL© Copyright 2011. Aruba Networks, Inc.All rights reserved
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