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Putting the roof on a world without walls
 

Putting the roof on a world without walls

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In a world of Bring Your Own device, multiple end points and diverse networks, how do you architect your unified communications strategy to accommodate this and yet control the bottom line?ShoreTel's ...

In a world of Bring Your Own device, multiple end points and diverse networks, how do you architect your unified communications strategy to accommodate this and yet control the bottom line?ShoreTel's Solution Evangelist, Andy Powell, brings the emphasis back on the architecture.

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Putting the roof on a world without walls Putting the roof on a world without walls Presentation Transcript

  • Putting the roof on a worldwithout wallsAndy PowellShoreTel Solutions Evangelist
  • It’s a Complex WorldNBT = Next Big Thing Social Media Multiple Multiple Sites Systems Revenue Growth Static Unified Workforce Communications NBT The Cloud? Collaboration Dynamic Workforce Cost Reduction BYOD High Mobile TCO? Workforce © 2010 ShoreTel, Inc. All rights reserved worldwide.
  • Complex People, Many Devices, Multiple Persona’sBusiness Touching Speaking Pleasure Watching Listening Email SMS Instant Web Message Audio Visual© 2010 ShoreTel, Inc. All rights reserved worldwide.
  • So what should we do about it?© 2010 ShoreTel, Inc. All rights reserved worldwide.
  • Does it have to be like this?© 2010 ShoreTel, Inc. All rights reserved worldwide. 11/2/2011
  • Start with something different…. Start With the Core… © 2010 ShoreTel, Inc. All rights reserved worldwide. 11/2/2011
  • ShoreTel’s Secret Sauce© 2010 ShoreTel, Inc. All rights reserved worldwide. 11/2/2011
  • Single Location – 50 Users ShoreTel Director HQ Server (physical or virtual) London  50 UsersPSTN © 2011 ShoreTel, Inc. All rights reserved worldwide. 7
  • Single Location – 500 Users ShoreTel Director Contact Center ShoreTel Conferencing HQ Server (physical or virtual) London  500 UsersPSTN © 2011 ShoreTel, Inc. All rights reserved worldwide. 8
  • Single Location – 5000 Users ShoreTel Director Contact Center ShoreTel Conferencing HQ Server (physical or virtual) London  5000 UsersPSTN © 2011 ShoreTel, Inc. All rights reserved worldwide. 9
  • Two Locations – 5000 Users ShoreTel Director IP WAN Contact Center ShoreTel Distributed Conferencing Voice Server HQ (physical or virtual) Server London  3000 Users New York  2000 Users PSTNPSTN © 2011 ShoreTel, Inc. All rights reserved worldwide. 10
  • Three Locations – 5000 Users with Data Center Backup Trunking ShoreTelPSTN Director PSTN Sydney  500 Users Contact Primary Trunking Center ShoreTel Conferencing HQ Server Manchester Data Center IP WAN Backup Trunking Backup Trunking Distributed Voice Server London  3000 Users New York  2000 Users PSTNPSTN © 2011 ShoreTel, Inc. All rights reserved worldwide. 11
  • Unique Distributed Architecture© 2009 ShoreTel, Inc. All rights reserved worldwide. 12
  • 4 Key Architectural Points• Reliable • Embedded, Hardened & Real-Time Operating System • No moving parts; Non-volatile Flash Memory • Dual Ethernet Ports• Available • N+1 • IP Phone, Gateway and PSTN Failover• Scalable • 10 – 20K users • Rack and Stack (Lego-like)• EASY to Manage, EASY to Use • Single Image System • Browser-based management interface © 2009 ShoreTel, Inc. All rights reserved worldwide. 13
  • The rewards of simplicity SIMPLE TO DEPLOY SIMPLE TO SIMPLE TO SCALE LEARN SIMPLE TO SIMPLE TO MANAGE USE© 2010 ShoreTel, Inc. All rights reserved worldwide. 11/2/2011 14
  • TCO Results Long distance charges Implementation $26.06 Network costs and training Electricity consumption Capital cost for System management, network upgrade MACs, downtime Capital cost for $18.23 $19.16 Support services telephony system $14.06 $13.13 $5.86 $M ShoreTel Mitel Avaya Microsoft Cisco TDM© 2010 ShoreTel, Inc. All rights reserved worldwide. 11/2/2011
  • One Brilliantly Simple Solution For The Way You Work Business Communication Solution Unified IP Phone System Contact Center Mobility CommunicationsAdds collaboration and The core that scales and Enterprise-level contact Best in class Fixed toincreases productivity integrates with ease center integration Mobile Convergence © 2011 ShoreTel, Inc. All rights reserved worldwide. 16
  • One Brilliantly Simple Solution For The Way You Work Business Communication Solution Unified IP Phone System Contact Center MobilityCommunications © 2011 ShoreTel, Inc. All rights reserved worldwide. 17
  • What Is the Mobile Impact?240 Additional hours worked per year by mobile workers over Mobile workers with smartphones 94% non-connected workers91% Workers who use 41% their smartphone Mobile workers during downtime with tablets 87% 27% Mobile workers Mobile worker that use their tablets that are tablets for work enterprise-provided © 2010 ShoreTel, Inc. All rights reserved worldwide. Source: iPass May 2011
  • Solving Core Mobility Challenges REDUCE INCREASE BETTER mobile Productivity in-building costs coverage Less roaming  Easier to reach  Leverage Wi-Fi Fewer overages  More responsive  Multiple apps Reduce devices  Multi-modal  Remote workers © 2010 ShoreTel, Inc. All rights reserved worldwide.
  • ShoreTel Mobility - More secret sauceShoreTel Mobility Router ShoreTel RoamAnywhere Client © 2010 ShoreTel, Inc. All rights reserved worldwide.
  • Personal and business calling Business Personal Outgoing desk/enterprise cellular Caller ID Route to Incoming Route to cell VM enterprise VM Contact Mark via contact Default type categoriesPOLICY CONTROL: Admin policy controlled; groups and/or users can be enabled for personal calling © 2010 ShoreTel, Inc. All rights reserved worldwide.
  • Mobile devices and docking stations (tbd) Clean design aesthetic Business-grade handset and speakerphone Phone modularityVGA/DVI out, USB / BT toconnect a monitor and KB iPhone and iPad support(dock connector integration) © 2010 ShoreTel, Inc. All rights reserved worldwide.
  • Here comes the roof……. A StrategyCost Savings Maximization Tablet Revolution, BYOD in •Tablet replaces PC as main Business tool mass •Mobility on Tablet with dock accessory •Long term mobility and cost savings Desk Phone Enhancement / Replacement •Iphone, Android, BB doc at your desk, •Traditional endpoints for traditional users Invest in the core •Maximum initial cost savings, CapX and OpX HQ and Mobility •HQ Sites, Capex to Opex Options •TCO realised •Mobility benefits can work across all sites and systems. Time © 2010 ShoreTel, Inc. All rights reserved worldwide.
  • Key Strategies Build the core, highly available, easy to manage architecture Tackle the tangible – Mobility architecture, BYOD connect your workforce Insist on the Lowest TCO, fewer servers, free upgrades, easy to manage, Leverage the architecture – build the communications strategy with ECC Keep a roof on a world without walls© 2010 ShoreTel, Inc. All rights reserved worldwide.
  • Brilliantly Simple© 2010 ShoreTel, Inc. All rights reserved worldwide.
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