The operator console can be used by both novice and advanced users, designed for high visibility and to be quick to use features include: Notes about important customers such as who they normally deal with and who else might be able to help them, and notes about staff members such as who their assistant(s) are, when they are going to be back from extended leave or how they like their calls to be managed. Incoming calls can be identified by type, prioritised, and the relevant presence page automatically offered to the operator. Rich Presence gives the operator knowledge about staff’s availability and can be extended to other presence apps like Skype, MSN and Microsoft OCS.
“ Microsoft Lync 2010 Practical Applications” Jeremy Sneller Business Development Director
Microsoft Lync – Unified Extensible Platform Line of Business apps CRM ERP Workflow Mapping Organogram Kiosk Lync Pop Up Email Calendar SharePoint Meeting Room Face Recognition RFID
Unified Comms – Lync an Extensible Platform Mobile Maps Messaging CRM Web Apps Contact Centre Back Office Apps Lync Communication Platform Open Standard Server Platform Active Directory IM / Presence SharePoint Business Apps
User Interface Restricted Keyboard Similar UI to Lync
kioLync – Self Service Reception Microsoft OCS / Lync Integration Proximity Sensor Built in Camera Optional 2 nd screen Optional 3D 2 nd screen Badge Printer Potential - Face Recognition Potential – RFID in security badge
Zeacom Contact Centre for Microsoft Lync B.J. Haberkorn Lync Group Product Manager, Microsoft Corporation
Zeacom & NEC Zeacom History Zeacom & NEC UK Competitive Edge
March 17, 2011 Team based presence pages combine information from the phone system , Microsoft Exchange and Microsoft OCS/Lync in a friendly visual page including calendar events and expected time of return.
Touch Screen Guide – Lync Integration Jo Rayner
Integrated Communications & RFID Beds Phones Staff
NeoFace – Facial Recognition Solutions “ Clocking In” System Airport / Retail / Public Sector / Hospital Security Staff & Public Monitoring Universal Studios Access control Access Control NEC’s face recognition technologies ranked number one by the benchmark test carried out by the National Institute of Standards and Technology (NIST).