Are you ready for a brave new world?
 

Are you ready for a brave new world?

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While server and storage virtualisation have been successful and widespread in their adoption, the virtualised ...

While server and storage virtualisation have been successful and widespread in their adoption, the virtualised
desktop has yet to be taken up to the same extent. We believe this could be about to change......

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  • Research of 100 private sector clients – over 2k employeesBears out our experience with clients in all sectors
  • XP support ends 2014
  • Our research shows 31% of orgs will embrace iPADs etc for senior execs – 15% for anyone if gives competitive advantage – but rest will resist
  • No point in starting a journey unless you know where you are goingCloud Services turn supply of technology into true Utility ServiceMost Enterprises are not fit to go straight to CloudCloud services aren’t fit to take every workload yetFujitsu has a vision for taking clients on that journeyCloud based Desktop services reflectthat Journey
  • Evolution not revolutionWe understand the need for a blended, role based service that evolvesManaging diversityWe can help deliver a compelling user experience while meeting diverse stakeholder needs Leveraging our experience and heritageTelecoms, networks, computing and servicesSecurity and complianceAddressing a key concern of our customersLower Costs, lower energy, lower carbonLeveraging our R&D investments

Are you ready for a brave new world? Are you ready for a brave new world? Presentation Transcript

  • Brave new world of
    Desktop
    Services
    Glenn Fitzgerald
    Technical Director, Design and Development
    Fujitsu UK&I
  • Copyright 2010 FUJITSU LIMITED
    Agenda
    What’s the state of the market
    What are the challenges for IT
    How are Fujitsu helping our clients
    The need for a “Blended” service
    Our credentials
    How we can help
  • Desktop virtualisation – the next big thing
    2
    Server and storage virtualisation are well established
    Desktop virtualisation has yet to achieve same levels of acceptance
    Estimated at less than 1% of 550m business PCs (Source: Ovum, 2010)
    CITRIX and VMWare dominate the market – estimated at 90% market share
    Expected benefits
    Concerns / blockers
    Source: Fujitsu research, Sept 2010
    Benefits well understood – challenge is about how to make it happen successfully
    Copyright 2010 FUJITSU LIMITED
  • Four key drivers …
    3
    Transforming to new
    Desktop Service
    Improve Workforce
    Agility
    • Flexible headcount
    • Reduce office space
    • Support mobile / nomadic working
    Manage technology refresh
    • Replace old devices
    • Migrate from XP and adopt Exchange 2010 etc
    Reduce Cost of Service
    • Reduce complexity –simplify support
    • Role based - rather than “one size fits all”
    Exploit Desktop virtualisation
    • Move toward “thin client”
    • Reduce support costs
    • Improve data security
    Possible starting point ….. XP support ends 2014 but tech refresh funding could
    enable a desktop transformation delivering workforce agility and cost savings
    “People are finding they have not upgraded their desktop operating systems since 2003/2004”
    Roy Illsley senior analyst, Ovum, June 2010
    Copyright 2010 FUJITSU LIMITED
  • … Need to satisfy diverse requirements
    4
    Traditional wisdom was to reduce costs by standardising the PCs and “locking down” functionality as much as possible
    “Martini”
    Access
    User Perceptions of
    “good IT service”
    Business
    Expectations
    Improved service quality
    Flexibility, agility and security
    Reduced costs
    Technology
    choice
    User
    Roles
    A new approach is needed that embraces this diversity – and delivers it effectively
    Copyright 2010 FUJITSU LIMITED
  • Real life examples
    FLEX - first large scale fully virtualised desktop shared service in UK Government:
    Reduce cost of highly secure desktop service
    Delivered as a shared service to multiple central government departments – currently 10 and growing
    Standard architecture and platform with options to meet specific needs
    UK Government’s largest department – business drivers:
    Reduce costs and building capacity
    Adopt role based solution to replace “one-size fits all” locked down desktop for 140,000 users
    Enable flexible working while reducing travelling and environmental impact
    Refresh technology cost effectively with users only receiving (and paying for) the IT service they actually need
    Enable Bring Your Own Computing (BYOC) models
    Deliver secure access from anywhere with any technology
    Enable users to move quickly and easily between roles
    Enhance collaboration and productivity
    Copyright 2010 FUJITSU LIMITED
  • Real life examples
    Private sector example - drivers:
    Enable expected M&A
    Support headcount flexing and building consolidation
    Increase user density to desks via hot desking
    Reduce time to recover from desktop failures
    Support secure access while protecting and assets
    Locate core of the desktop environment in secure Data Centres
    Copyright 2010 FUJITSU LIMITED
  • Role-based services
    Segment user requirements
    Mobile Worker
    Office Worker
    Task/Blue Collar Worker
    Contract/Offshore Worker
    Developers
    Power User
    • External contractors
    • Non-corporate clients
    • Security
    • Standard applications
    • Central data storage
    • Sales, Consultants
    • Mobile Access
    • Remote Access
    • Flexibility
    • Standard Applications
    • Local data storage
    • HR, Legal
    • Connected clients
    • Static access
    • Personalized Desktop
    • Central datastorage
    • Call center, accounting
    • Connected clients
    • Limited Set of Software
    • Low Cost
    • Central data storage
    • SW developers
    • Connected Clients
    • Performance
    • High personalization
    • Local and central data storage
    Rich Client
    Cloud Based Desktop
    Thin/Zero Client
    Rich Client
    Cloud Based Desktop
    Copyright 2010 FUJITSU LIMITED
    Copyright 2010 FUJITSU LIMITED
    7
  • Flexible access - secure working
    • Assess the apps portfolio against user roles and target technology
    WiFi Hotspot
    Internet Cafe
    Hot Desk
    Fixed Desk
    Home Office
    Business
    Thin-Client
    Private
    Laptop
    Public
    PC
    Business
    PC
    Home
    PC
    • Deliver apps with consistent desktop experience
    • Application availability automatically defined by access mechanism
    Copyright 2010 FUJITSU LIMITED
  • Flexible working strategy
    Head
    office
    Regional
    office
    Contact
    Centre
    Branch
    office
    Branch
    office
    Nomadic
    worker
    • Process, Process Worker Plus, Knowledge Workers Defined
    • Applications Mapped Against Roles by User Type
    • Application Delivery Method Defined for Each Application
    Copyright 2010 FUJITSU LIMITED
  • A blended Desktop Service
    Compelling user experience
    • Single point of contact
    • Focused on First Time Fix, Average Elapsed Time, User Satisfaction
    Modular service options
    • Reflecting users changing expectations of technology
    Consistent end user access
    • Application virtualisation
    • Office, mail and messaging
    • Collaboration tools
    • Hosted virtual desktops
    • Cloud-based delivery
    Continuous Service improvement
    • Single point of responsibility
    • Focused on performance management
    • Based on lean thinking
    Driving end user productivity and satisfaction
    • Role/work style based provisioning
    • Thick and thin clients, kiosk PCs
    • BYOC, iPADS, Smart Phones
    Copyright 2010 FUJITSU LIMITED
    10
    Copyright 2010 FUJITSU LIMITED
  • Journey to cloud-based desktop service
    Off - premise
    On / Off - premise
    On - premise
    Infrastructure
    Infrastructure
    as
    -
    a
    -
    Service
    Managed
    as
    -
    a
    -
    Service
    Bespoke
    Services
    Services
    Workplace
    Workplace
    as
    -
    a
    -
    Service
    Managed
    Product &
    as
    -
    a
    -
    Service
    Managed
    Office
    Solutions
    Office
    Server
    Managed
    as
    -
    a
    -
    Service
    Managed
    Server as
    -
    Server
    Storage
    a
    -
    Service
    Managed
    Storage
    Managed
    Server
    as
    -
    a
    -
    Service
    Storage
    Storage as
    -
    Managed
    a
    -
    Service
    Generic
    Managed
    Maintenance
    Network
    Service
    Generic
    Tools/Processes
    One
    -
    to
    -
    One
    Service
    Customized
    One
    -
    to
    -
    Few
    Onsite Delivery
    Service
    Shared Infrastructure
    Standardized SLA’s
    Standard Tools/Processes
    Own IT

    Individual
    Dedicated
    Shared
    Composition
    Systems Management Center
    Systems Management Center
    Level of standardization / consumption-oriented billing
    Managed
    Network
    Cloud-based services – delivered to meet individual organisations needs as part of the “blended” service
    Copyright 2010 FUJITSU LIMITED
  • 12
    Our credentials
    • “Cloud based” desktop virtualisation
    • Public Sector FLEX – framework delivering 1st “cloud based” shared service
    • UK Govt’s largest dept – Europe’s largest desktop transformation
    • Desktop 21 – 1 of 3 preselected suppliers for standardised Government desktop
    • CITRIX’s largest Service Integrator partner
    • Over 1231 different customers across Europe
    • 2.2m users supported
    • 2.9m devices supported
    • Over 1.1m devices supported in UK
    • #1 in UK Government
    A “Leader” in both of Gartner’s 2010 Desktop and Help Desk outsourcing Magic quadrants – rated for our ability to innovate and improve clients desktop environments and the way we deliver services
    Copyright 2010 FUJITSU LIMITED
  • Fujitsu Global Delivery
    Fujitsu Global Delivery capability
    5 multi-lingual service desks supporting 29 languages
    3 global delivery centers (remote infrastructure management and applications management)
    5 regional delivery centers
    Fujitsu data centers(85 in 26 countries)
    Finland
    Sweden
    Estonia
    Russia
    Ireland
    Canada
    UK
    US
    China
    Poland
    Portugal
    Japan
    Follow the sun
    Philippines
    India
    Costa Rica
    Seamless tickets transfer
    Singapore
    Malaysia
    Brazil
    Australia
    South Africa
    Global scale delivered locally – through common processes, toolsets and procedures
    Copyright 2010 FUJITSU LIMITED
    Copyright 2010 FUJITSU LIMITED
  • Fujitsu’s approach
    Evolution not revolution
    Focus on user experience
    Leveraging our experience and heritage
    Lowering costs, energy and therefore carbon footprint
    Security and compliance
    Copyright 2010 FUJITSU LIMITED
  • Summary
    • Making a virtue out of managing diverse requirements
    • Proving the business case
    • Delivering a compelling user experience
    Glenn.fitzgerald@uk.fujitsu.comwww.fujitsu.com/uk
    Copyright 2010 FUJITSU LIMITED