One Workspace : Metro Bank Case Study
 

One Workspace : Metro Bank Case Study

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    One Workspace : Metro Bank Case Study One Workspace : Metro Bank Case Study Presentation Transcript

    • One Workspace
      Stephen Bedford
      Technical Director
      niu Solutions
      21st October 2010
    • company history
      Whilst niu is a fresh name in the converged IT/telecoms sector, we’ve been around longer than most. Our heritage lies in the collective experience of four highly respected and strongly complimentary organisations.
      acquisition
      integration
      launch
      2010
      2009
      2 0 0 8
      2 0 0 9
      2 0 1 0
      www.niu-solutions.com
    • company facts and figures
      commercial
      • 2009: £52m revenues, £6m EBITDA
      • 80% annuity revenues
      • Privately owned, backed by Investec
      • 4,500 clients
      • UK focussed, Global Reach
      accreditations
      • ISO9001 / ISO27001
      • FSA & PCI:DSS accredited clients
      • Formal Certified Partners:
      • Symantec Channel Partner
      • Cisco Managed Services Partner
      • IBM Premier Business Partner
      • Microsoft Gold Partner
      • VMware Enterprise Partner
      • T-Mobile Business Partner
      operational
      • 200 staff, based in 2 UK offices
      • 5 UK Data Centres
      • 150 service delivery staff
      • Over 1,000 managed servers
      • Over 5,000 managed desktops
      • Over 50,000 managed handsets
      awards
      • IBM Beacon Award Winner: ‘05, ‘07 & ’08
      • IBM Global Services Business Partner Leadership Award ‘05, ‘06, ‘07 & ‘08
      • Orange Business Services UK Partner of the Year ‘05, ‘06, ‘07, ‘08 , ‘09 and ‘10
      • T Mobile Blackberry Partner of the Year
      www.niu-solutions.com
    • Metro Bank – Case Study
    • Metro Bank is the first Retail High Street bank for over 100 years.
      • Looking to technology to ensure an efficient service for customers, whether in store, on the phone, or online.
      • Customer Service at the heart of everything that they do – IT partner expected to share that philosophy
      • No intention of running IT in-house – “we are a bank – not a technology company”
      • Requirement for low Start-up costs and a service that can “flex” as the bank grows
      • Security at the heart of the IT and Bank process
      • All services are provided via private cloud. The only IT equipment on-premise are terminals/laptops/printers and security systems.
      • Services include
      • Hosted Desktop
      • Hosted Voice – including mobility
      • Hosted Collaboration
      • Hosted Servers/Applications
      • Security Reporting
      • Currently: -
      • 3 stores open and running (with 9 more planned for next 9 months)
      • over 200 hosted desktops with voice and collaboration
      • over 150 hosted servers
      • FSA & PCI:DSS compliant (and audited)
    • One Workspace
      We’ve integrated all of the features of a modern corporate office environment into the virtualisedoffering of “One Workspace”
      • Hosted Desktop
      • Hosted Voice
      • Hosted Collaboration
      • Enhanced Security Suite
      • Remote Access
      • Hosted Servers/Applications

      www.niu-solutions.com
      www.niu-solutions.com
    • now for the complicated diagram…
      www.niu-solutions.com
    • One Workspace vBundles
      Desktop
      • Win2008 Desktop Experience
      • 1 CPU, 1GB RAM
      • 10GB Filestore
      • Microsoft Office 2010
      • 24x7 Monitoring
      • Managed Backup
      • Helpdesk 8am-6pm
      Starting From £50
      Per user per month
      www.niu-solutions.com
    • One Workspace vBundles
      Voice
      • Choice of Cisco Handsets up to 7975 colour
      • Softphone
      • Voicemail
      • Call Billing and Reporting
      Starting From £10
      Per user per month
      Desktop
      • Win2008 Desktop Experience
      • 1 CPU, 1GB RAM
      • 10GB Filestore
      • Microsoft Office 2010
      • 24x7 Monitoring
      • Managed Backup
      • Helpdesk 8am-6pm
      www.niu-solutions.com
    • One Workspace vBundles
      Collaboration
      • Microsoft Exchange 2010
      • 1GB Mailbox
      • Microsoft OCS
      Starting From £8
      Per user per month
      Voice
      • Choice of Cisco Handsets up to 7975 colour
      • Softphone
      • Voicemail
      • Call Billing and Reporting
      Desktop
      • Win2008 Desktop Experience
      • 1 CPU, 1GB RAM
      • 10GB Filestore
      • Microsoft Office 2010
      • 24x7 Monitoring
      • Managed Backup
      • Helpdesk 8am-6pm
      www.niu-solutions.com
    • One Workspace vBundles
      Collaboration
      • Microsoft Exchange 2010
      • 1GB Mailbox
      • Microsoft OCS
      Servers
      • Windows Server or Red Hat Linux
      • 1CPU, 2GB RAM, 50GB Storage
      • 24x7 Fully Managed Servers incl backup
      • 24x7 Monitoring
      Starting From £150
      Per server per month
      Voice
      • Choice of Cisco Handsets up to 7975 colour
      • Softphone
      • Voicemail
      • Call Billing and Reporting
      Desktop
      • Win2008 Desktop Experience
      • 1 CPU, 1GB RAM
      • 10GB Filestore
      • Microsoft Office 2010
      • 24x7 Monitoring
      • Managed Backup
      • Helpdesk 8am-6pm
      www.niu-solutions.com
    • One Workspace vBundle - Options
      Collaboration
      • Symantec Enterprise Vault Archiving
      • Voice and Video integration with OCS
      • Mobile integration
      Servers
      • CPU/RAM/Storage on demand
      • Geographic redundancy option
      • Dedicated Physical
      Voice
      • Call Recording
      • Conference Facilities
      • Mobile
      • BlackBerry MVS
      Desktop
      • Desktop/Laptop Hardware
      • CPU/RAM/Storage on demand
      • Extended Helpdesk
      www.niu-solutions.com
    • One Workspace Security & Access
      Security
      • CIS compliant builds
      • Anti-virus/malware
      • Internet Proxy
      • Content Filtering
      • Web Antivirus
      • Email Antivirus & Spam
      • Options
      • Log Management
      • Vulnerability Scanning
      • Host/Network Intrusion Detection
      Remote Access
      • SSL VPN with AD controls
      • Options
      • Dual Factor RSA with token or BlackBerry or iPhone plug-in
      Site Access
      • Existing Internet
      • Options
      • Internet-VPN
      • Ethernet
      • MPLS
      • Range of Bandwidths
      • Managed Routers & Firewalls
      www.niu-solutions.com
    • real business benefits
      • Large savings in management and maintenance
      • Typically 25-40% savings over traditional desktop/voice
      • Carbon footprint reduction due to large power savings
      • Robust security models established, able to withstand constant external auditor scrutiny
      • Stable systems
      • Reduced data leakage
      • Anywhere working
      • Secure connectivity
      • Data backup
      • Integrated with fixed and mobile voice services
      • ….and you can use an iPad if you really want to!
      www.niu-solutions.com
    • “The flexibility of niu’s IT service platform and commercial engagement ensures we can grow our customer base and open new branches on-demand as Metro Bank grows.”  
      Craig Donaldson Metro Bank CEO
    • ensuring compliance
      • Requirement to deliver solutions and services which enable customers to meet their statutory requirements :
      • Financial Services Authority (FSA)
      • Payment Card Industry Data Security Standard (PCI DSS)
      • Sarbanes Oxley (SOX)
      • UK Government (IA Framework / Code of Connection)
      • ISO27001 / ISO27002
      • Corporate Security Policies
      • Robust security models established, able to withstand constant external auditor scrutiny
      www.niu-solutions.com
    • One Workspace
      Stephen Bedford
      Technical Director
      niu Solutions
      21st October 2010