One Workspace<br />Stephen Bedford<br />Technical Director <br />niu Solutions <br />21st October 2010<br />
company history<br />Whilst niu is a fresh name in the converged IT/telecoms sector, we’ve been around longer than most. O...
company facts and figures<br />commercial<br /><ul><li>2009: £52m revenues, £6m EBITDA
80% annuity revenues
Privately owned, backed by Investec
4,500 clients
UK focussed, Global Reach</li></ul>accreditations<br /><ul><li>ISO9001 / ISO27001
FSA & PCI:DSS accredited clients
Formal Certified Partners:
Symantec Channel Partner
Cisco Managed  Services Partner
IBM Premier Business Partner
Microsoft Gold Partner
VMware Enterprise Partner
T-Mobile Business Partner</li></ul>operational<br /><ul><li>200 staff, based in 2 UK offices
5 UK Data Centres
150 service delivery staff
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One Workspace : Metro Bank Case Study

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One Workspace : Metro Bank Case Study

  1. 1. One Workspace<br />Stephen Bedford<br />Technical Director <br />niu Solutions <br />21st October 2010<br />
  2. 2. company history<br />Whilst niu is a fresh name in the converged IT/telecoms sector, we’ve been around longer than most. Our heritage lies in the collective experience of four highly respected and strongly complimentary organisations. <br />acquisition<br />integration<br />launch<br />2010<br />2009<br />2 0 0 8<br />2 0 0 9<br />2 0 1 0<br />www.niu-solutions.com<br />
  3. 3. company facts and figures<br />commercial<br /><ul><li>2009: £52m revenues, £6m EBITDA
  4. 4. 80% annuity revenues
  5. 5. Privately owned, backed by Investec
  6. 6. 4,500 clients
  7. 7. UK focussed, Global Reach</li></ul>accreditations<br /><ul><li>ISO9001 / ISO27001
  8. 8. FSA & PCI:DSS accredited clients
  9. 9. Formal Certified Partners:
  10. 10. Symantec Channel Partner
  11. 11. Cisco Managed Services Partner
  12. 12. IBM Premier Business Partner
  13. 13. Microsoft Gold Partner
  14. 14. VMware Enterprise Partner
  15. 15. T-Mobile Business Partner</li></ul>operational<br /><ul><li>200 staff, based in 2 UK offices
  16. 16. 5 UK Data Centres
  17. 17. 150 service delivery staff
  18. 18. Over 1,000 managed servers
  19. 19. Over 5,000 managed desktops
  20. 20. Over 50,000 managed handsets</li></ul>awards<br /><ul><li>IBM Beacon Award Winner: ‘05, ‘07 & ’08
  21. 21. IBM Global Services Business Partner Leadership Award ‘05, ‘06, ‘07 & ‘08
  22. 22. Orange Business Services UK Partner of the Year ‘05, ‘06, ‘07, ‘08 , ‘09 and ‘10
  23. 23. T Mobile Blackberry Partner of the Year</li></ul>www.niu-solutions.com<br />
  24. 24. Metro Bank – Case Study<br />
  25. 25. Metro Bank is the first Retail High Street bank for over 100 years.<br /><ul><li>Looking to technology to ensure an efficient service for customers, whether in store, on the phone, or online.
  26. 26. Customer Service at the heart of everything that they do – IT partner expected to share that philosophy
  27. 27. No intention of running IT in-house – “we are a bank – not a technology company”
  28. 28. Requirement for low Start-up costs and a service that can “flex” as the bank grows
  29. 29. Security at the heart of the IT and Bank process</li></li></ul><li><ul><li>All services are provided via private cloud. The only IT equipment on-premise are terminals/laptops/printers and security systems.
  30. 30. Services include
  31. 31. Hosted Desktop
  32. 32. Hosted Voice – including mobility
  33. 33. Hosted Collaboration
  34. 34. Hosted Servers/Applications
  35. 35. Security Reporting
  36. 36. Currently: -
  37. 37. 3 stores open and running (with 9 more planned for next 9 months)
  38. 38. over 200 hosted desktops with voice and collaboration
  39. 39. over 150 hosted servers
  40. 40. FSA & PCI:DSS compliant (and audited)</li></li></ul><li>One Workspace<br />We’ve integrated all of the features of a modern corporate office environment into the virtualisedoffering of “One Workspace”<br /><ul><li>Hosted Desktop
  41. 41. Hosted Voice
  42. 42. Hosted Collaboration
  43. 43. Enhanced Security Suite
  44. 44. Remote Access
  45. 45. Hosted Servers/Applications</li></ul><br />www.niu-solutions.com<br />www.niu-solutions.com<br />
  46. 46. now for the complicated diagram…<br />www.niu-solutions.com<br />
  47. 47. One Workspace vBundles<br />Desktop<br /><ul><li>Win2008 Desktop Experience
  48. 48. 1 CPU, 1GB RAM
  49. 49. 10GB Filestore
  50. 50. Microsoft Office 2010
  51. 51. 24x7 Monitoring
  52. 52. Managed Backup
  53. 53. Helpdesk 8am-6pm</li></ul>Starting From £50<br />Per user per month<br />www.niu-solutions.com<br />
  54. 54. One Workspace vBundles<br />Voice<br /><ul><li>Choice of Cisco Handsets up to 7975 colour
  55. 55. Softphone
  56. 56. Voicemail
  57. 57. Call Billing and Reporting</li></ul>Starting From £10<br />Per user per month<br />Desktop<br /><ul><li>Win2008 Desktop Experience
  58. 58. 1 CPU, 1GB RAM
  59. 59. 10GB Filestore
  60. 60. Microsoft Office 2010
  61. 61. 24x7 Monitoring
  62. 62. Managed Backup
  63. 63. Helpdesk 8am-6pm</li></ul>www.niu-solutions.com<br />
  64. 64. One Workspace vBundles<br />Collaboration<br /><ul><li>Microsoft Exchange 2010
  65. 65. 1GB Mailbox
  66. 66. Microsoft OCS</li></ul>Starting From £8<br />Per user per month<br />Voice<br /><ul><li>Choice of Cisco Handsets up to 7975 colour
  67. 67. Softphone
  68. 68. Voicemail
  69. 69. Call Billing and Reporting</li></ul>Desktop<br /><ul><li>Win2008 Desktop Experience
  70. 70. 1 CPU, 1GB RAM
  71. 71. 10GB Filestore
  72. 72. Microsoft Office 2010
  73. 73. 24x7 Monitoring
  74. 74. Managed Backup
  75. 75. Helpdesk 8am-6pm</li></ul>www.niu-solutions.com<br />
  76. 76. One Workspace vBundles<br />Collaboration<br /><ul><li>Microsoft Exchange 2010
  77. 77. 1GB Mailbox
  78. 78. Microsoft OCS</li></ul>Servers<br /><ul><li>Windows Server or Red Hat Linux
  79. 79. 1CPU, 2GB RAM, 50GB Storage
  80. 80. 24x7 Fully Managed Servers incl backup
  81. 81. 24x7 Monitoring</li></ul>Starting From £150<br />Per server per month<br />Voice<br /><ul><li>Choice of Cisco Handsets up to 7975 colour
  82. 82. Softphone
  83. 83. Voicemail
  84. 84. Call Billing and Reporting</li></ul>Desktop<br /><ul><li>Win2008 Desktop Experience
  85. 85. 1 CPU, 1GB RAM
  86. 86. 10GB Filestore
  87. 87. Microsoft Office 2010
  88. 88. 24x7 Monitoring
  89. 89. Managed Backup
  90. 90. Helpdesk 8am-6pm</li></ul>www.niu-solutions.com<br />
  91. 91. One Workspace vBundle - Options<br />Collaboration<br /><ul><li>Symantec Enterprise Vault Archiving
  92. 92. Voice and Video integration with OCS
  93. 93. Mobile integration</li></ul>Servers<br /><ul><li>CPU/RAM/Storage on demand
  94. 94. Geographic redundancy option
  95. 95. Dedicated Physical</li></ul>Voice<br /><ul><li>Call Recording
  96. 96. Conference Facilities
  97. 97. Mobile
  98. 98. BlackBerry MVS</li></ul>Desktop<br /><ul><li>Desktop/Laptop Hardware
  99. 99. CPU/RAM/Storage on demand
  100. 100. Extended Helpdesk</li></ul>www.niu-solutions.com<br />
  101. 101. One Workspace Security & Access<br />Security<br /><ul><li>CIS compliant builds
  102. 102. Anti-virus/malware
  103. 103. Internet Proxy
  104. 104. Content Filtering
  105. 105. Web Antivirus
  106. 106. Email Antivirus & Spam
  107. 107. Options
  108. 108. Log Management
  109. 109. Vulnerability Scanning
  110. 110. Host/Network Intrusion Detection</li></ul>Remote Access<br /><ul><li>SSL VPN with AD controls
  111. 111. Options
  112. 112. Dual Factor RSA with token or BlackBerry or iPhone plug-in</li></ul>Site Access<br /><ul><li>Existing Internet
  113. 113. Options
  114. 114. Internet-VPN
  115. 115. Ethernet
  116. 116. MPLS
  117. 117. Range of Bandwidths
  118. 118. Managed Routers & Firewalls</li></ul>www.niu-solutions.com<br />
  119. 119. real business benefits<br /><ul><li>Large savings in management and maintenance
  120. 120. Typically 25-40% savings over traditional desktop/voice
  121. 121. Carbon footprint reduction due to large power savings
  122. 122. Robust security models established, able to withstand constant external auditor scrutiny
  123. 123. Stable systems
  124. 124. Reduced data leakage
  125. 125. Anywhere working
  126. 126. Secure connectivity
  127. 127. Data backup
  128. 128. Integrated with fixed and mobile voice services
  129. 129. ….and you can use an iPad if you really want to!</li></ul>www.niu-solutions.com<br />
  130. 130. “The flexibility of niu’s IT service platform and commercial engagement ensures we can grow our customer base and open new branches on-demand as Metro Bank grows.”   <br />Craig Donaldson Metro Bank CEO<br />
  131. 131. ensuring compliance<br /><ul><li>Requirement to deliver solutions and services which enable customers to meet their statutory requirements :
  132. 132. Financial Services Authority (FSA)
  133. 133. Payment Card Industry Data Security Standard (PCI DSS)
  134. 134. Sarbanes Oxley (SOX)
  135. 135. UK Government (IA Framework / Code of Connection)
  136. 136. ISO27001 / ISO27002
  137. 137. Corporate Security Policies
  138. 138. Robust security models established, able to withstand constant external auditor scrutiny</li></ul>www.niu-solutions.com<br />
  139. 139. One Workspace<br />Stephen Bedford<br />Technical Director <br />niu Solutions <br />21st October 2010<br />
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