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Managing the Journey Through the Clouds

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Any journey requires a number of choices about which route to take and what the impact might be. This session discusses the management challenge of the journey from the physical to virtual to cloud, …

Any journey requires a number of choices about which route to take and what the impact might be. This session discusses the management challenge of the journey from the physical to virtual to cloud, and how using next generation management technologies can increase the rate of virtualisation and reduce the potential risks to business services through the transition.

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  • The adoption of virtualization and advent of cloud computing have introduced new expectations of IT. These new expectations are pushing IT to manage their resources and operations in a different way. It used to be that provisioning a new application would take 2 weeks to wind its way through approvals, procurement, configuration, etc. before being on line. The self-service on-demand provisioning capabilities of cloud services have shown business users that IT can do better. Virtualization makes this type of rapid provisioning from a shared pool of resources possible, but how do you implement new processes and tools to achieve this level of responsiveness. Likewise, the accounting of IT resources has been handled using on a “project” basis if accounting has been done at all. With virtualization, the business now expects IT to account for its resources as a “utility” that can be charged back to the business for a clearly defined set of SLAs that are being met. Under the traditional mode of IT operations, failures or congestion in the infrastructure would have an isolated impact. Very few parts of the infrastructure were significantly “shared” across applications. With virtualization, that is no longer the case – storage, network, CPU, memory are all now shared resources that can have contention and problems can have widespread impacts and be difficult to triage.
  • Title Month Year [Add event, fault, RCA; turn VMware stuff green] The UCS-enabled data center consists of four layers in its infrastructure stack. 1. The virtual infrastructure layer consists of shared storage and network components that link into the UCS itself (and comprise part of the UCS) to create the full data center capability. 2. Infrastructure bins are formed around the UCS unified network and computing components (e.g., blades) and connected storage to create virtual pools of coordinated resources that can be managed as a unified pool or block. 3. On top of those infrastructure bins, you need a CloudOS vSphere to enable application mobility and virtualization. 4. At the top layer are your applications that run across the underlying UCS-enabled data center stack.
  • EMC Ionix Unified Infrastructure Manager is a single point of management for Vblocks. It simplifies the configuration lifecycle of Vblock resources while at the same time ensuring resources are allocated according to service requirements. Ionix Unified Infrastructure Manager (UIM) is the only tool that m anages multiple Vblocks across compute, network, & storage resources Before a Vblock is put into use UIM, can ensure that it is complying with configuration best practices and it can enforce those guidelines over time. By providing an automated approach to implementing changes, UIM also helps enforce change management discipline. UIM can also track and report on changes to the Vblock thereby supporting a disciplined change management process. UIM simplifies and accelerates the configuration and provisioning of Vblock network, storage and compute resources. Eliminates need for multiple server, network & storage configuration tools No need for additional 3 rd party tools to manage UCS compute
  • As you know, one of the key value propositions of UIM is it’s ability to unify man agent of network, storage and compute for Vblocks. A key capability of UIM is the embedded infrastructure service catalog. This is what leverages the physical resources of Vblocks and the management intelligenct of UIM to deliver cloud like agility. First, let’s consider how the market currently manages various service requests. [click] You must consider the network, storage, OS, and server requirements. [click] For networking, will the service require a dedicated LAN, or will shared LAN suffice? This is a decision you’ll need to make for every request. [click] Next, will the service require a small amount of storage, large, or somewhere in the middle? [click] Then, will the service require dedicated ESX, dedicated red-had, or will dedicated Windows suffice? [click] Finally will this require a large, medium, or small server? There are limitless combinations that could be created. Some services are mission critical and require higher reliability, performance, and capacity. Yet other do not. Additionally, you don’t want to allocate too many resources where they aren’t needed, or worse, not allocate enough for something important [click] This manual method for decision making these decisions is time consuming and error prone, it causes capacity issues, and can introduce performance bottlenecks by mismatching resources. So how can you deliver services with cloud-like agility? [click] UIM enables users to define and customize template based service profiles that can be activated to provision resources. This approach is customizable. The templates are reusable and reliable, and quick and easy.
  • Title Month Year The UIM Service Catalog allows you to define and present a consistent set of infrastructure services that can be delivered by the Vblock. These services define a compute profile (Number of compute blades, Type of blade), storage profile (Size of boot partition, Size and number of data stores, Service grades for storage), and network profile (VLAN ID, QOS, PIN Group).
  • Once these service offerings are defined, UIM can provision and activate them at the push of a button. In this example, the VLANs are configured, the PIN groups defined and the QOS specified according to the service offering selected. Then the storage devices are mapped, masked and zoned to provide the required boot and data capacity specified in the service offering. The appropriate number and types of server blades within the UCS are configured. And finally, the ESX server image is installed. How much time does it take you to do these things today? How many people are involved? What are the risks of mistakes being made? This is where Ionix UIM can help you manage your infrastructure resources in a way that gives you the agility your business requires, using fewer highly-skilled administrators, ensuring the resources are configured correctly the first time.
  • We are excited that you have joined our team of Partners. And EMC partners deliver: An outstanding portfolio of best in class products and services A network of proven proessionals – sales, systems engineers, and technical architects and implemention engineers who understand our products and services and how customers will benefit from them Partner branded delivery of implementation, support, and maintenance services And Industry Recognized Expertise in Cisco, Microsoft, Oracle and SAP technology.
  • Here is an example of how we’ve helped a customer take advantage of the automation, awareness and analytics built into our IT Operations Intelligence solution to gain efficiency for fault management. This solution is built on our patented Smarts technology and in the customer’s own words: “ helped them deliver more reliable IT services, which enables their customers (clinic staff) to deliver better services to their patients.” We helped them reduce downtime incidents by 20% Via automation, we helped them reduce their monitoring costs by 40% And helped them to gain efficiency such that they could reassign 1 ½ FTE to other higher value activities.
  • Ionix can help you: Quickly link infrastructure issues to application services to allow you to rapidly assess business impact and affected users, we help you Eliminate finger pointing and allow you to focus on service restoration by rapidly pin pointing the root cause and allowing you to get the right people on the right problem faster. Not only can we help you reduce your remediation time, we can also help you reduce your mean time between problems by helping you Address performance problems before they degrade and impact your services. By learning what’s normal behavior for your infrastructure and applications, and monitoring for drift, we can provide you with an early warning alert and lead time to address an issue before it causes a service degradation. And lastly we can help you 4) Eliminate configuration and compliance issues at the source, before they become problems, allowing you to control the effects of change on your infrastructure. With 60% of data center costs related to change and 78% of incidents being self-inflicted due to lack of visibility, dependencies and reliable processes, we can help you replace manual, tedious and error-prone steps & scripts with best practices templates, policy-based automation and continuous configuration compliance monitoring to ensure service integrity.
  • Transcript

    • 1. Managing the Journey Through the Clouds Andy Waterhouse Pre-Sales Director (EMEA) EMC Ionix
    • 2. Agenda
      • IT Service Objectives
      • The Cloud Wave
      • What are the Steps Along the Journey ?
      • Why Does Management Matter ?
      • What New Challenges Do We Face ?
      • How Do We Meet These Challenges
      • Summary
    • 3. IT Service Objectives
      • Lower costs, improve service quality, increase agility
      Source: EMC IT Management Survey Operations: end-to-end service delivery
        • Quickly link infrastructure events to IT application services
        • Eliminate finger pointing and focus on service restoration
        • Find problems before they impact service
        • Deliver metrics that prove the value and performance of operations
      Infrastructure: storage, network, server, virtualisation management
        • Assure consistent infrastructure service availability & compliance
        • Optimise resource utilisation (people and infrastructure)
        • Improve customer experience (application owner & end user)
        • Assure the right architecture and processes to scale and grow efficiently
    • 4. Traditional Approach to Infrastructure your applications your infrastructure
      • Well understood operating model
      • Good end-to-end visibility
      • Easy accounting
      • But…
      • Inflexible resource allocation
      • Slow and error-prone provisioning
      • Unable to meet changing expectations
    • 5. Customer Expectations Drive New Management Requirements 2 Weeks Project Isolated Static 10 Minutes Utility Shared Dynamic
    • 6. Choice From “Verticalisation” To “Virtualisation” CPU Pool Storage Pool Virtual Infrastructure Server Storage
    • 7. Waves of Information Technology Mini Distributed Mainframe PC/ Microprocessor Cloud Computing
    • 8. Next Generation Approach to Infrastructure your applications your infrastructure virtual resources VM VM VM
      • Unify
      • Virtualise
      • Manage as a Service
    • 9. The Journey to The Private Cloud 15% 30% 50% 85% IT PRODUCTION BUSINESS PRODUCTION IT-AS-A-SERVICE 95% Percent Virtualised Lower costs Improve quality of service Improve agility Gold Platinum
    • 10. Why Do Phase 1
      • To Lower Cost
      15% 30% IT PRODUCTION Percent Virtualised Lower costs IT Applications are the priority Virtualise Test and Development and IT-owned assets to create shared resource pools Create an infrastructure that is: Simple – streamline the entire infrastructure to enhance the speed of virtualisation. Efficient – extend the CAPEX savings to all parts of the infrastructure. Integrated with VMware – leverage and extend the benefits throughout the infrastructure. Result: Lower IT Costs
    • 11. Why Do Phase 2
      • To Improve Quality of Service
      50% 85% BUSINESS PRODUCTION Improve quality of service Business Applications are the priority Expand virtualisation to business app, databases, and desktops to standardized the way services are delivered Create an infrastructure that is: Scalable – capacity, performance, and infrastructure Available – continuous operations at the right location Protected – from loss of information , retrieval delays, and excessive cost Secure – information, infrastructure and access Result: Improved Quality of Service Lower IT Costs
    • 12. Why Do Phase 3
      • Improve IT Agility
      IT-AS-A-SERVICE 95% Improve agility Gold Platinum Serving the business is the priority Enable policy-driven provisioning, management, and delivery of services Create an infrastructure that is : Unrestricted – by physical architecture and design Automated – an automated way to implement policy Aligned – to costs for IT services delivered User controlled – for the services they need Result: Improved Agility Improved Quality of Service Lower IT Costs
    • 13. Management Matters
      • Existing environments have poor utilisation and are not well understood
        • Average utilization is 6%
        • 30% of servers are unused
        • McKinsey & The Uptime Institute
      • $8 of $10 Enterprises Spend on IT is "Dead Money"
        • 80% of IT costs is “keeping the lights on”
        • Gartner
      • Virtualization and web-based applications break old management models
        • Server and OS virtualization is growing at about 20% per year, while desktop and application virtualization is growing at 28% and 24% respectively.
        • Need to manage virtual and physical relationships between application services
        • EMA
      • What changed & who changed it?
        • 78% of outages caused by self-inflicted misconfigurations due to changes
        • Change management accounts for >60% of data center costs
        • Forrester
      • Are we compliant?
        • Only 1 in 10 companies can effectively measure compliance
    • 14. Management Needs Across the Stack virtualisation your applications unified infrastructure Infrastructure Services Application Services vCompute vNetwork vStorage Availability Security Scalability Configuration, Change, Compliance Server Compliance & App Stack Deployment Cross-Domain Visibility & Mapping Application Discovery ITIL Processes & CMBD ESX & VM Management UCS Element Management Vblock Management Fault management Storage Element Management Vblocks Storage Network Compute
    • 15. EMC Ionix Unified Infrastructure Manager
      • Single Point of Management for Vblocks
      • Manages across multiple Vblock infrastructures
      • Ensures compliance with Vblock configuration guidelines and enforcement of change management discipline
      • Provisions and configures
        • Network access
        • Storage connectivity and capacity
        • Compute blade profiles
      • Eliminates need for multiple server, network & storage configuration tools
      Simplified, Unified, Scalable Vblock Management
    • 16. EMC Ionix UIM Infrastructure Service Catalog Time-consuming and error-prone Capacity Issues Performance bottle-necks
        • Bronze Offering
        • Silver Offering
        • Gold Offering
      UCS LAN / SAN OS Storage Service Components Clustered Server Dedicated LAN ESX Large Storage Medium Server Shared LAN Dedicated Red-Hat Medium Storage Small Server Shared LAN Dedicated Windows Small Storage Re-usable and Reliable Customisable Quick and Easy How do I currently manage various service requests? How can I deliver services with cloud-like agility?
    • 17. EMC Ionix UIM Infrastructure Service Catalog
      • A profile for the service is defined as quantity and service grade
      • Compute Profile
        • Number of compute blades
        • Type of blade
      • Storage Profile
        • Size of boot partition
        • Size and number of data stores
        • Service grades for storage
      • Network Profile
        • VLAN ID
        • QOS
        • PIN Group
      Service Offering Compute LAN / SAN OS Storage Standard Catalog Profile Components
    • 18. Automation of Service Profiles Orchestration Gold Offering Large Server Dedicated LAN ESX Large Storage Device Services Type 1 Vblock UIM 2.0 Fast! Efficient! Correct!
    • 19. Automating Service Availability Monitoring with EMC Ionix Analytics Awareness Advice 4 Codebook 3 ECIM Repository 6  Root Cause Business Impact  Discovery 2 Polling/Pinging 5 Service Subscriber Hosted Application Switch Server Router Service Offering Virtual Storage ECIM Library 1
    • 20. Configuration, Change & Compliance Automation
      • Shift burden of managing complexity from people to systems & software
      Compliance & Fix Reports Services-Based Discover Configure Monitor Remediate Network | Compute | Vblock* Configuration Compliance Automation Deep Data Collection Compliance Policies Compare
      • System Data
      • HW, SW, OD
      • Active Direcotry
      • Application settings
      • Regulatory
      • Security
      • Industry
      • Best Practice
      Automated Remediation, Patch, Provisioning Detect Violations & Exceptions Ionix IT Ops Service Mgmt GRC Systems Security Management Systems
    • 21. Customer Case Study Healthcare Industry
      • Without EMC Ionix
      • Lack of visibility across infrastructure
      • Disparate un-integrated operations monitoring tools
      • Limited resources to train on a new tool
      • Difficult to ensure flow of critical information to hospital staff
      • With EMC Ionix
      • Downtime incidents reduced by 20%
      • 40% reduction in monitoring costs by automating operations management tasks
      • Lowered costs by eliminating other monitoring solutions (HP OpenView and Micromuse Netcool)
      • Reassigned 1 ½ full-time equivalents to other tasks
      “ We’ve been able to deliver more reliable IT services to the clinical and administrative staff, which enables them to deliver better patient care and services.”  - Scott McCarty, Supervisor, Server Team Automated collection of service alerts & events Root Cause Analytics across physical and virtual servers and Tier I applications Monitoring across storage infrastructure (Symm V-Max, DMX-3, CLARiiON, Centera and Celerra systems)
    • 22. With EMC Ionix…
      • Shift the burden of managing complexity from people to systems and software
      Continuous Compliance
    • 23. Q & A
    • 24.