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Consumerisation - the changing role of IT

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The role of IT in business has long been fundamental in facilitating operations, but recent years have witnessed an explosion in new technology and a much wider awareness of the benefits it can bring. …

The role of IT in business has long been fundamental in facilitating operations, but recent years have witnessed an explosion in new technology and a much wider awareness of the benefits it can bring. Mitel's Alison Brewer puts the spotlight on IT departments who are under increasing pressure to deliver solutions that meet a growing demand from employees bringing their own devices to work and the overall consumerisation of IT.

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  • 1. “Consumerisation” – The Changing role of IT Alison Brewer MITEL CONFIDENTIAL
  • 2. The Report….To better understand Key Challenges IT Directors faceConsulted 1000 UK workers - all sectors - all sizes of businessInsight from Senior IT Decision Makers and Analysts Are you currently able to work in your preferred way The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 3. Consumerisation of IT - changing the face of howwe want to interact and use technology (BYOD) The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 4. Changing Landscape Huge shift in Emphasis toward end-users Two out of every three workers want to use their own personal device in the workplace, one in 3 believe their own devices are more advanced than those Provided by the employer IT Departments can capitalise on end-user enthusiasm however only a third of workers new their organisations IT policy…Shift in working practices – attitudes towards mobility 44% of workers felt they are not supported by their IT Department to work how, where or when they need to Todays IT Director should step-up and take pivotal role driving current and future change at a strategic level……….. The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 5. The New IT ChallengeAdapting to “consumerisation” of IT means a huge shift in focus for IT departmentsService delivery and network maintenance take a back seat to the device, applicationand end-user experience“One in ten workers believe they know more about the latest technology thantheir IT department”40% of workers resort to usingtheir Own devices becausetheir IT department cannotgive them what they need,potentially causing anadministrative or securityheadache for many ITmanagers The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 6. Balancing the opportunity with the riskWith two thirds of workers using at least one of their owndevices for work purposes, the security issues associatedwith opening up the network to accommodate an infiniterange of devices are posing a huge challenge to today’s ITdepartments Rod Winter, UK ICT/Automation Infrastructure Manager SABIC UK Petrochemicals “With staff now expecting to be able to bring their own devices into the workplace, there is a huge cultural barrier to overcome in terms of IT departments being able to open-up networks to accommodate them. The technology to enable this to happen effectively and securely is undoubtedly there now but, particularly in large corporations, there remains a mindset in favour of strict lock-down and IT managers will often face frustrations in pushing-through such drastic change.” The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 7. Business Strategy thinking…..Technology has become a key ‘enabler’ of new initiatives, which isdriving the IT department into a central role within the organisationresearch revealed that over half of workers said they would be more likely to staywith their employer if they were given the option of working in their preferred way (52%) and a third of workers said they would be more productive if they could workhow they want to.which Meant….48% of people questioned in our study revealed they would find a prospectivenew job more attractive if they were flexible on how/when/where staff could work and a fifth said they would be more likely to work extra unpaid hours if there wasmore flexibility on how/when/where they were able work The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 8. MITEL CONFIDENTIAL
  • 9. Future-proofing – looking after tomorrow todaySingle vendor and one size fits all is inherently inflexible and cant be tailored tospecific needs and is preventing some organisations from taking advantage ofemerging technologies Business Communications Software Hosted Virtual Desktops Data Center Virtualization Open Software on Industry Std Servers Real-time OS to Open OS TDM to VoIP
  • 10. Dynamic SolutionsOrganisations today need to be flexible, agile entitiesand, whilst it is easy to focus on the short term duringdifficult financial times, future-proofing yourcommunications will add value in the long term.The key is to make the users experience as easyand intuitive as possible and to remain consistentwhether the user is accessing their portal from acomputer at work, at home, or on any type of mobiledevice The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 11. Rapid Technology DevelopmentsChris Barnard – Associate Vice President IDC EMEA says:“Telephony and communications has undoubtedly moved from being a facility to an integral part of the IT set-up. Aligning telecoms with other IT processeswas initially catalysed by the introduction of IP-based solutions but, whilst organisations continue to migrate to IP - technology has already evolved as the adoption of hostedand cloud-based solutions continues to grow. IT departments are certainly beingkept on their toes.” The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 12. ConclusionFaced with critical and savvy end users, an increasingly diverse set of devices,applications and systems, and demands from the business to perform, the job ofthe IT director has never been more challenging.A shift in culture is needed from both sides in order for true ‘best of breed’solutions to become workable: vendors must open themselves up and prepare to work alongside each other to provide the ultimate solution for an organisation’s requirements rather than competing for all-or-nothing projects, whilst businessesmust create the demand for this to happen by recognising the huge benefit that itcould bring. The ever-changing technological landscape presents a significant opportunity for IT directors to evolve their role from one of operational functionality to one that clearly sets the business agenda for the future. The research was conducted online through two surveys in June and September 2011, each consulting over 1,000 office workers in the UK.
  • 13. A Single Cloud-Ready Software StreamAn In-Office Experience AnywhereFreedom From Walled Garden ArchitecturesFreedom of Commercial Offerings
  • 14. Thank You Mitel @Stand C16The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® andis intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a MitelauthorizedPARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate inor listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidentialand proprietary information, and failure to comply with the foregoing may result in legal action against you or your company. MITEL CONFIDENTIAL
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