Mobile working with no compromise


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All organisations regard mobile solutions for their people as critical for increasing productivity and delivering superior customer service. That's a fact. But too many mobile solutions restrict the user experience and risk compromising other areas of the organisation. It doesn't need to be that way via open, any device mobile solutions that deliver enterprise unified communications to mobile users whilst not compromising other critical enterprise communications requirements. Mobile working with no compromise, now that's a better solution.

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  • Mitel has materially completed the transition from TDM to VoIP . A transition which allowed Mitel to gain a leadership position in the SME marketplace. Mitel has already started on the next step of this journey. The move toward software centric solutions is a broad change affecting our products, go to market, processes and partners. The transition from VoIP to SW is at least as big of a transition as the one we have just completed. However this time the change will be centered on go to market strategies as opposed to product. It is a significant transition which Mitel plans to lever to differentiate ourselves from our competition. We will end up with a different offer to the market from the other large players. Mitel has started this transition on a number of fronts ….. Product – MAS, MCD, MCID, virtualization Go to Market – AMC, new licensing model Business Processes - On-line store, SQA, refined managed service practises Partners – Sun, Vmware As much as we will focus on developing an offer differentiated from our competitors, it is important to note this transition will take sometime to occur (many years) and the benefits will not be felt equally by all kinds of customers. Consequently hybrid solutions that are based on established appliance based technologies (like Lake, 5000 or 3300) will continue to be right choice for a large portion of our customers base for some time. As in the case in the TDM to VoIP transition this will be particularly true for smaller sized businesses.
  • Mitel Template for 2010 11/03/10 1063_5102
  • Mitel Template for 2010 11/03/10 1063_5102 Solving Real World Business Issues with Mitel UC Advanced 11/03/10 812_3526
  • Mitel Template for 2010 11/03/10 1063_5102 Solving Real World Business Issues with Mitel UC Advanced 11/03/10 812_3526
  • Mitel Template for 2010 11/03/10 1063_5102 Solving Real World Business Issues with Mitel UC Advanced 11/03/10 812_3526
  • Mitel Template for 2010 11/03/10 1063_5102 Solving Real World Business Issues with Mitel UC Advanced 11/03/10 812_3526
  • Mitel Template for 2010 11/03/10 1063_5102 Solving Real World Business Issues with Mitel UC Advanced 11/03/10 812_3526
  • Mitel Template for 2010 11/03/10 1063_5102 Solving Real World Business Issues with Mitel UC Advanced 11/03/10 812_3526 Extend voice network to remote workers Embedded PC softphone Communicate like being in the office Telephony presence Record calls, customize ring tones and utilize any USB device Mitel Teleworker Solution Connect without VPN Access to voice and more Mitel Unified Communicator (UC) Mobile One number, one voicemail box Reduce Costs Eliminate off-net calling fees Reduce cellular usage Always connected Increasingly, businesses are challenging the traditional office environment and are looking at ways employees can work remotely more often – either from home, while traveling, or even at a client site. With the UC Advanced Softphone, you can extend your voice network to remote workers … allowing your mobile workforce to work anytime, from virtually anywhere. With a remote PC or laptop and a secure network connection, your employees will be able to make and receive calls as though they were inside the corporate network. As all softphone calls are routed through the telecom infrastructure … a user’s presence will properly reflect their telephony status. And, with the UC Advanced Softphone, users are able to record calls on their computer, add customized ring tones, and utilize almost any HID-compliant USB device. When used in conjunction with Mitel Teleworker Solution, UC Advanced Softphone users can connect to, and access their corporate voice network without the need for a VPN connection. In addition, they’ll be able to access other UC Advanced features likes presence, secure instant messaging, conferencing and collaboration without the need for a secure network connection. And finally, UC Advanced integrates with the Mitel Unified Communicator (UC) Mobile application. Users can twin their business extension with their Softphone, ensuring they have a single unified phone number and voicemail box that goes everywhere they go. Providing your mobile workforce with anytime anywhere access to your voice network helps reduce costs and improve accessibility. While traveling, a Softphone helps mobile workers eliminate off-net calling fees and also reduce the number of cellular minutes they use. And, with ubiquitous real-time access to communications resources … your mobile workforce can be increase their customer responsiveness, as they’re always connected to the office regardless of whether they’re working from home, at a client site, or on the road.
  • Mitel Template for 2010 11/03/10 1063_5102
  • Mobile working with no compromise

    1. 2. Mobile Working with No Compromise Adam Knight Director of Technology EMEA IT Expo – 21 st October 2010
    2. 3. Evolution <ul><li>We are ½ way through the major re-invention of business communications </li></ul><ul><li>Transition to SW Centricity </li></ul><ul><ul><li>Product </li></ul></ul><ul><ul><li>Go to Market </li></ul></ul><ul><ul><li>Business Model </li></ul></ul><ul><li>Drivers to watch </li></ul><ul><ul><li>Mobility </li></ul></ul><ul><ul><li>Virtualization </li></ul></ul><ul><ul><li>Communications as a Service (CaaS) </li></ul></ul>TDM VoIP Software
    3. 4. Virtualization and SaaS & CaaS <ul><li>Virtualization </li></ul><ul><ul><li>Trading MIPs for simplicity </li></ul></ul><ul><ul><li>Cost and footprint consolidation </li></ul></ul><ul><ul><li>Consistent with IT best practices </li></ul></ul><ul><li>Virtualization key enabler </li></ul><ul><ul><li>SMB cloud – server consolidation </li></ul></ul><ul><ul><li>Private cloud – application centralisation </li></ul></ul><ul><ul><li>Public cloud – SaaS, PaaS, CaaS </li></ul></ul><ul><ul><li>Hybrid combinations (Secure Federations) </li></ul></ul><ul><li>A different packaging option </li></ul><ul><li>A different business model </li></ul>
    4. 5. Does “virtual”mean it isn’t real? <ul><li>Virtual MCD </li></ul><ul><ul><li>4.0 released in February a Worlds First with VMware vSphere4 </li></ul></ul><ul><ul><li>4.1 current release in line with VMware management tools VMotion, High Availability & Fault Tolerance </li></ul></ul><ul><li>Virtual Mitel Applications Suite </li></ul><ul><ul><li>Coming with MAS 2.1 </li></ul></ul><ul><li>Virtual Mitel Border Gateway </li></ul><ul><ul><li>Coming with MBG 6.0 </li></ul></ul><ul><li>Virtual UC Advanced </li></ul><ul><ul><li>Coming with UC A 3.2 </li></ul></ul>Over 90 Virtual MCD installs to date over 10k Users
    5. 6. Mitel’s Differentiation <ul><li>Common software: </li></ul><ul><ul><li>CPE </li></ul></ul><ul><ul><ul><li>Mitel 3300 Controllers </li></ul></ul></ul><ul><ul><ul><li>Industry Standard Servers </li></ul></ul></ul><ul><ul><ul><li>Virtual appliances </li></ul></ul></ul><ul><ul><li>SMB cloud </li></ul></ul><ul><ul><li>Private cloud </li></ul></ul><ul><ul><li>Public Cloud </li></ul></ul><ul><ul><li>Hybrid Clouds </li></ul></ul><ul><li>Common Applications </li></ul><ul><ul><li>Software only </li></ul></ul><ul><ul><li>Server Appliance </li></ul></ul><ul><ul><li>Virtual appliance </li></ul></ul><ul><li>Common desktop </li></ul><ul><li>Simplicity </li></ul><ul><ul><li>Same software and user experience </li></ul></ul><ul><ul><li>Common Administration & Management </li></ul></ul><ul><li>Flexibility </li></ul><ul><ul><li>Fits customer needs and IT Strategy </li></ul></ul><ul><ul><li>Different Channel Business Models </li></ul></ul><ul><li>Investment Protection </li></ul><ul><ul><li>Migration & evolution </li></ul></ul><ul><ul><li>Reduced TCO </li></ul></ul><ul><li>Commonality </li></ul><ul><ul><li>Channel Operational Benefits </li></ul></ul><ul><ul><li>R&D efficiency </li></ul></ul>
    6. 7. <ul><li>Integrated Premise Equipment Through to VMware Appliance </li></ul><ul><li>Same Software, Features, Benefits and Integration, 5 or 50k users platform based or delivered from a Cloud (SMB, Private or Public) </li></ul><ul><li>Any ISS Intel x86 based (Xeon 5500 Series and above for Real-time Apps) DELL, HP, Oracle/SUN, Cisco etc… </li></ul><ul><li>Any Standards Based LAN/WAN data infrastructure (HP Networking, Cisco, Juniper, Extreme, Enterasys, Foundry etc…) </li></ul><ul><li>A Communications Strategy that Compliments NOT Conflicts with a broader IT Strategy </li></ul>Summary on IT Infrastructure
    7. 8. slide Mitel | Confidential Mobility A portfolio approach Mobile Working No Compromise
    8. 9. Mitel’s Mobility Solutions <ul><li>Tailored to Business Value </li></ul><ul><li>Optimized to organizational use cases </li></ul><ul><li>Interworking for graceful build of capabilities </li></ul>Mitel Mobility UC Mobile Office Wireless UCA Mobile Portal BlackBerry® MVS Dynamic Extension
    9. 10. UC Advanced Mobile <ul><li>Collaborate while Mobile </li></ul><ul><ul><li>View corporate contact details and presence information </li></ul></ul><ul><ul><li>View consolidated Call History </li></ul></ul><ul><ul><li>View voicemail message details </li></ul></ul><ul><li>Dynamic Status control while Mobile </li></ul><ul><ul><li>Call delivery in accordance with your work state and device – ‘Meeting’/’Office’/’At Home’/’Travelling’ </li></ul></ul><ul><ul><li>Have your Outlook Calendar drive your Dynamic Status </li></ul></ul><ul><ul><li>Dynamic Location (R3.1) - BlackBerry® </li></ul></ul><ul><li>Mobile Browser access </li></ul>Extending UC value to the Mitel Mobility constituency
    10. 11. UC Mobile Client - Nokia and Windows Mobile <ul><li>Drive cost savings through reduced mobile Long Distance costs and Call-Through/Back optimization </li></ul><ul><li>Single Identity (in/outbound) </li></ul><ul><li>OfficeLink calling via native Contacts </li></ul><ul><li>Simple GUI for PBX feature access </li></ul><ul><li>Rich Remote User Management </li></ul><ul><li>Release 2.1 </li></ul><ul><li>Dynamic Extension Integration – external device provisioning and dialing, call hand off from menu </li></ul><ul><li>UC Advanced Interworking (launch & dial from corporate directory) </li></ul>Menu access to key PBX features. Transfer or Conference using your native contacts. Handoff a call to your desk phone, home phone, etc. Pull a call to your UC Mobile from any member of your Personal Ring Group. Change your twinned number on the go; schedule when you want calls twinned to your mobile Select any contact (PSTN or extension) from your native directory, call log, etc. Seamlessly translated to OfficeLink call.
    11. 12. BlackBerry ® - Integration Tiers <ul><li>Dynamic Extension </li></ul><ul><ul><li>Single Number Reach / Single Voicemail </li></ul></ul><ul><ul><li>Handover - desk to mobile / mobile to desk </li></ul></ul><ul><ul><li>Single key access to Transfer, Conf, etc </li></ul></ul><ul><ul><li>Single number outbound – RIM Smart Dialing integration (MCD 4.1) </li></ul></ul><ul><ul><li>Call Monitoring / Presence status </li></ul></ul><ul><li>UCA Mobile Portal </li></ul><ul><ul><li>View Corporate Directory, Call History, etc </li></ul></ul><ul><ul><li>Dynamic Status control </li></ul></ul><ul><ul><li>Dynamic Location </li></ul></ul><ul><li>BlackBerry® MVS </li></ul><ul><ul><li>Seamless Device Integration </li></ul></ul>
    12. 13. BlackBerry ® Mobile Voice System (MVS) - 5.0 <ul><li>Flexible Transport and Call Direction </li></ul><ul><ul><li>Cellular Cost Savings </li></ul></ul><ul><ul><li>WiFi & Cell </li></ul></ul><ul><ul><li>Incoming vs Outgoing (configurable) </li></ul></ul><ul><li>Integrated BlackBerry GUI </li></ul><ul><ul><li>Direct PBX dialing </li></ul></ul><ul><ul><li>Menu access to mid-call PBX features </li></ul></ul><ul><ul><li>Enterprise vs. Personal; Call filtering </li></ul></ul><ul><li>MCD PRG Interworking </li></ul><ul><ul><li>Inclusion and Availability </li></ul></ul><ul><ul><li>PRG <> MVS Handover interworking </li></ul></ul><ul><li>UCA Interworking </li></ul><ul><ul><li>Mobile Portal & Dynamic Locate </li></ul></ul><ul><li>Enterprise grade Security and Management </li></ul>Highly integrated - suitable for SMB to Enterprise
    13. 14. Enterprise Mobile Device Choice Work productively with your preferred mobile device PBX Integration UC Integration All Mobiles iPhone BlackBerry  Dynamic Extension (Express) & UC Mobile BlackBerry MVS   Mobile Integration Nokia WM  UCA Mobile UCM Client   UCM Client  UCA Mobile  UCA Mobile  UCA Mobile Android UCA Mobile
    14. 15. slide Mitel | Confidential In Summary, Mitel … <ul><li>Will be Desktop & Mobile Client Agnostic </li></ul><ul><li>Is IT Infrastructure and Data Network Agnostic </li></ul><ul><li>Delivers best-of-breed UC solutions that reduce costs and improve productivity </li></ul><ul><li>Provides investment protection via integrating into existing communications systems and business applications </li></ul><ul><li>Delivering products and solutions to help reduce cost and support business agility and growth </li></ul>
    15. 16. Wish to find out more… <ul><li>See How Mitel Address Topics Today </li></ul><ul><li>See Mitel and our Partners at and around Stand 332 </li></ul><ul><li>Thank YOU Questions? </li></ul>Global Technology Innovator