Your SlideShare is downloading. ×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Is mobile truly integrated into your business?

637
views

Published on

We explore how you can bring all of your communication systems together to work more effectively. We will …

We explore how you can bring all of your communication systems together to work more effectively. We will
demonstrate how one device, one number and one voice mail can really work and how by bring everything
together you can save money, improve customer services and open up new business opportunities.

Published in: Technology, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
637
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
7
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • By converging the networks, we made more it complexNot only does every location need to know about every other location, each application needs to know about everyone that might use itWe ended up shifting the savings to the management of the network… how to route information around the network; how to take advantage of network resources (i.e. need to define trunks, dial plans, etc between each pair of sites)…. Each application needs to know about each PBX/Site that it will integrate with - each integration is independent and possibly unique.An example of this management complex would be what happens when we add or remove a site from the network. To add a site, we need to identify the network path to get to that site from every other location on the network. Same is true for the applications – each application would need to know about the new site.Get a second example of a user moving from JIM.Converging the networks had minimal impact on the user
  • Transcript

    • 1. UC Expo
      20 October 2010
      Is mobile really integrated into your business?
      Vodafone Business Services
      1
    • 2. Access to information and people regardless of location
      The Business World is Changing
      Managing your communications so you can manage your business
      Key
      considerations
      How to:
      Enable flexible and remote working
      Work more closely with customers, partners and suppliers
      Attract and retain talent
      Use technology to deliver a superior customer experience
      The
      implications
      Changing organisational structures
      Enabling new business models
      Supporting the cultural shift
      The
      requirement
      Secure information
      Simplified and streamlined ICT
      Greater collaboration across the enterprise
      New supplier capabilities
      The business
      need
      Reduce cost
      Increase productivity
      Greater flexibility
      Improve responsiveness
      Over a third (36%) of UK workers said a lack of access to mobile email causes unnecessary stress and conflict.
      Source: Vodafone Critical Response Time Index, July 2008
      49% of the working nation believe that flexible working will change the way we work entirely (rising to two thirds of MDs and CEOs).Source: Vodafone Working Nation Survey, 2008
      70% of businesses say their perceptions of organisations that do not embrace mobile working have changed for the worse, lessening trust, confidence and likelihood to invest.
      Source: Vodafone Critical Response Time Index, March 2009
      Nearly a quarter of all businesses (23%) in the UK have experienced security issues because employees have used mobile devices or laptops outside of work in contravention of company IT policies.
      Source: Opinion Matters, 2008
      Avaya+Nortel Forum
      2
      C3 - Confidential
      20 October 2010
    • 3. Video
      Systems
      Enterprise
      Applications
      Contact
      Centres
      Conferencing
      Services
      Communication
      Systems
      Data
      Centres
      FIXED
      NETWORKINFRASTRUCTURE
      Communication
      Systems
      Enterprise communication
      3
    • 4. UC Expo
      4
      20 October 2010
      But what problems does this create?
      • People use different technologies to communicate – Email, SMS, Voice, Video
      Multiple addresses e.g. +447802881695, +441283560522, mark.deakin@vodafone.com
      Multiple presence states e.g. out of the office for email, in a call, on a conf call
      Multiple stores e.g. voicemail system, email
      • People need remote applications access
      What's the progress with our support case?
      What’s the progress on our order?
      • We now spend more time ‘out of the office’ visiting the people we work with
      Travelling to see a customer
      Travelling to see a partner
      • Communicating and accessing applications is no longer simple
      Managing risk
      Increasing
      productivity
      Maintaining
      control
      Mobility
      strategy
    • 5. Technology Trends
      Technology
      Next generation services
      Implication
      More opportunities to win, retain and serve customers online
      Easier, ubiquitous access to people and information
      Lowering cost to operate
      Easier to deploy, scale and configure as business needs change
      Simple for users
      Optimal use of resources
      Partnerships to reduce cost and reduce risk
      Where
      Locally stored
      Fixed
      Voice and Data
      Hardware
      Discrete
      Dedicated
      Built in house
      Online
      Mobile
      Converged
      Software and services
      Unified
      Virtual
      Managed services
      What
      How
      Avaya+Nortel Forum
      5
      C3 - Confidential
      20 October 2010
    • 6. UC Expo
      6
      20 October 2010
      Phase Two
      Phase Four
      Phase One
      Phase Three
      Simplify Contracts
      Converged Client
      Collaboration
      Foundation for UC
      Consider all angles, the journey to mobility!
      Consolidate
      Supply
      IP Enable
      Network Convergence
      Mobile IntegrationExtend to any user, any device
      Unified Communications
      Desktop integration
      Consolidate Simplify Innovate
      Reduce Unit Costs
      Secure access
      Drive Productivity
      IP enabled
      Simplify service
      Mobile applications
      Flexible Working
      One service
      Free Existing Budgets to invest in Phase 2
      Some Capex investment to enable mobile productivity
      Opex Model to manage costs
      Capex investment to realise savings
    • 7. Requiring the integration of complex components ..
      Connectivity
      Unified Comms
      Applications
      Mobility
      Professional services
      Proactive contact
      Consultancy
      Minutes
      Machine to Machine
      IPT
      Support
      Unified msg
      Self service
      MPLS
      Mobile voice
      Asset purchase
      Unified directory
      Voice recording
      Financial services
      SIP
      Mobile applications
      Conferencing
      Managed services
      Voice analytics
      Video conferencing
      Mobile broadband
      Location tracking
      Implementation
      Application sharing
      Intelligent presence
      Training
      Secure Remote Access
      Mobile email
      Multi media
      Vodafone One
      Billing
      Version 1.3
      7
      UC Expo 2010
      March 2010
    • 8. Does this look familiar?
      J Smith. IM…
      07786..
      JSmith@email
      01782..
      J Smith.
      VoIP…
      Multiple directories
      Multiple services
      Multiple voicemail systems
      JSmith VoIP/VM
      121
      94116…
      Version 1.3
      8
      UC Expo 2010
      March 2010
    • 9. One directory
      Single directory
      One voicemail
      One number
      Increase productivity | Lower overall TCO | Simplify user experience
      ‘One’ Solution delivering an ‘effective, efficient and responsive’ workforce
      Unified voice
      One service
      Outbound
      Contact helpdesk
      Presence
      Access voicemail via 121 or Outlook
      Inbound
      Rings all active devices
      Unified voice
      Version 1.3
      9
      UC Expo 2010
      March 2010
    • 10. The Complete Portfolio
      PSTN
      VF 2G/3G Network
      Proactive Contact
      Contact Centre
      Internet
      Internet
      Multimedia
      MPLS With Cisco / VF
      Back-Up
      Self Service
      and Apps
      VF 2G/3G Network
      Avaya+Nortel Forum
      10
      C3 - Confidential
      20 October 2010
    • 11. Greater flexibility and improved customer service
      Situation
      Solution
      Business benefits
      We saw…greater flexibility in part time staff shift patterns, a significant extension of opening hours, a 50 percent increase in outbound dialing efficiency and dramatically improved call forecasting”
      Avaya+Nortel Forum
      11
      C3 - Confidential
      20 October 2010
    • 12. New IP Network allows true business transformation
      Situation
      Solution
      Business benefits
      “Our vision is that staff work flexibly, balancing work life pressures and the needs of the community - satisfying these and their own requirements.”
      C3 - Confidential
      Avaya+Nortel Forum
      12
      C3 - Confidential
      20 October 2010