SAP CRM ONLINE TRAINING COURSE CONTENT

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Email:raj@apex-online-it-training.com
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OTHER COURSE OFFERED AT APEX

QA
QA- Manual Testing
QA- HP QTP (Quick Test Pro)|(Functional Automation Test tool)
QA- VB script (for TESTERS)
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SAP
SAP- ABAP
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SAP NetWEAVER EP
SAP-BIW (Business information warehouse)
SAP-SD (Sales and Distribution)
SAP- ABAP HR
SAP- ABAP OOP
SAP- SECURITY
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SAP- BO’S
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SAP-BPS
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SAP- BASIS (System Administration)
SAP- XI (exchange infrastructure)
SAP- BI
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VB.NET
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ASP.NET AJAX
ASP.NET SLIVERLIGHT
ASP.NET JAVA SCRIPT
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SHARE POINT-2007(Design, Development and Administration)
BizTalk server
JAVA TECHNOLOGIES
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J2EE / J2ME
Data Bases
SQA Robot
DATA WAREHOUSING
Informatics
Business objects XI 3.1
HYPERION ESSBASE
Data stage
Cognos (Business Intelligence)
Teradata
ABINITIO
HYPERION INTERACTIVE REPORT
ORACLE
ORACLE APPS FINACIALS R12
ORACLE APPS TECHNICAL
ORACLE APPS HRMS
ORACLE APPS SCM
ORACLE APPS FRAME WORK
ORACLE 10g//11i DBA
ORACLE RAC DBA
ORACLE ADVANCED RAC
ORACLE APPLICATIONS SERVER DBA
SQL/PLSQL
ORACLE FUSION
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SAS (Statistical Analysis Software)
Clinical Financial Banking)
BI
SIEBELCRM & ANALYTICS
PEOPLE SOFT
SQL SERVER 2005 & 2008
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PHP with my SQL
SUN SOLARIES
PEGA SYSTEM

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  • 1. Contact Us at: Phone : +91-8500122107 Email : raj@apex-online-it-training.com Website : www.apex-online-it-training.com SAP CRM – Customer Relationship Management SAP CRM Version 7.0 Duration: 30-35hrs Course Content =============================================================== Training Highlights: • • • Real Time Instructor Led Live Online SAP Training using Strong WebEx, GoToMeeting Software. SAP LIVE Server Access SAP Certified Trainer
  • 2. Contact Us at: Phone : +91-8500122107 Email : raj@apex-online-it-training.com Website : www.apex-online-it-training.com • • • • • SAP Study Materials SAP Training with Live Examples SAP Practical after every major topic SAP Tests and SAP FAQ s from interviews point of view with Project Work Resume Preparation Solution Overview (Introduction): • • • • • • Overview of SAP ERP and SAP CRM Introduction to SAP CRM Overview of CRM 2007 Architecture Channel of CRM CRM Application Role in my SAP CRM SAP CRM Web User Interface (WEB UI) • • • • • • • Architecture of WEB UI UI Concept & UI Component Concept Navigation Bar & Business Roles UI Configuration Personalization Additional Features in Web UI Page 2 ( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0) • CRM Business Partner (BP)      Creation of BP on Category Basic setting on Field grouping & No ranges BP Relationships BP Roles Mapping BP Classification & Account Group from R3  CRM
  • 3. Contact Us at: Phone : +91-8500122107 Email : raj@apex-online-it-training.com Website : www.apex-online-it-training.com • Organizational Management    • Territory Management   •  Business Activity / Task Activity Monitor Partner Processing  • Transaction Processing for Enquiry, Quotation & Order Customization of Transaction Types Assignment of Item Category Determination Mapping Transaction Types & Sales doc Processing from R3  CRM Activity Management  • CRM Product Types Creation of Hierarchies & Categories Creation of Attributes & Set Types Mapping Product Master & Material Master from R3  CRM Transaction Processing     • Hierarchy Levels, Hierarchy ID Assign employee to Hierarchy Product Master     • Fundamentals of SAP CRM Org Structure Organizational Data determination Mapping Org Model & Enterprise Structure from R3  CRM Partner determination Procedure Action Profile Page
  • 4. Contact Us at: Phone : +91-8500122107 Email : raj@apex-online-it-training.com Website : www.apex-online-it-training.com • Pricing Fundamental (SAP CRM)    • Configuration setting for Pricing Procedure Pricing fundamentals (ECC 6.0) Condition technique and pricing procedure determination (ECC 6.0) CRM Billing  CRM Billing Fundamental (ECC 6.0) CR300 --- CRM SALES • • The Sales cycle Opportunity Management • Copying control • Process in Quotation and Order Management • Quotation Management • Order Management • Special Functions in Quotation and Order Management • Visit Planning • Contract Management • Status Management • Transactions processing • Partner processing • Mapping Sales Transaction between SAP ERP  SAP CRM CR600 --- CRM MARKETING • • Overview on SAP CRM Sales Marketing planning & Campaign management • Marketing Calendar
  • 5. Contact Us at: Phone : +91-8500122107 Email : raj@apex-online-it-training.com Website : www.apex-online-it-training.com • Marketing Analytics • Segmentation of business partners • Segment builder tool • Personalized mail forms • External list management • Product Proposal • Lead Management Page3 CR700 --- CRM SERVICES • • Overview of CRM Service Installed Base Management and Individual Objects • Service Agreements and Service Contracts • Service Plans • • Service Order Management • Product Service Letters • Complaints and Returns Management • Warranty Claim Services • Case Management
  • 6. Contact Us at: Phone : +91-8500122107 Email : raj@apex-online-it-training.com Website : www.apex-online-it-training.com • Mapping Transaction from R3  CRM CR500 --- CRM MIDDLEWARE • • CRM Middleware Overview Concepts of Middleware • Administration Console • Adapter Objects • Initial Load, Delta Load • BDocs and types of BDocs • BDoc Modeler • Data exchange between R/3 backend • Monitoring and Error handling WORKSHOP (Project Orientation Training) • • • • Overview of Solution Manager ASAP Methodology Project Orientation – Business Blue Print Resume Preparation
  • 7. Contact Us at: Phone : +91-8500122107 Email : raj@apex-online-it-training.com Website : www.apex-online-it-training.com