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  • 1. INFORMATION NETWORK OF ARKANSAS BOARD A r k a n s a s ’s O ff i c i a l e G o v e r n m e n t P r o v i d e r 2009 A NNUAL R EPORT
  • 2. Table of ContentsInformation Network of Arkansas Profile……………....…...............… 3Board of Directors...……………………........………………..........…....42009 Service Highlights- INA County Services.……................…………………....................... 5- Business and Commercial Services Management System.............. 7- Universal Financial Aid Management System.................................. 9- Arkansas Recovery Portal and Mobile Services.............................. 11- Enterprise Web Site Content Management System…...........…...... 13- Hunting Game Check Service and Mobile Applications..…......…....15INA by the Numbers……………………………………......................... 17Security………………………………………………….......…............... 19Awards and Recognition…………………………………...................... 202009 New Services/Web Sites…………………........….......................21Top eGovernment Services………………………........….................... 23eGovernment Glossary…………………….................…..................... 25
  • 3. Governor ’s LetterAs more and more of us turn to the Internet for news,information, and business activity, I believe it is stategovernment’s obligation to provide an efficient, secure,and effective presence online. Earlier this year, the state’sofficial Web site introduced a newly branded portalbearing the Natural State’s logo. The Portal also containsnew features that allow citizens to search for governmentinformation online, via mobile Smartphones or on thenew iPhone app. Arkansas also releasedthe nation’s first mobile and iPhone services that providetransparency for projects receiving funding through the American Recovery andReinvestment Act. My administration recognizes government services must beaccessible through the various channels citizens utilize daily.Using technology to its fullest in providing services and information centeredon our citizens, our official Web site,, has once again beennamed among the top three state Web sites by the Center for DigitalGovernment’s 2009 Best of the Web awards. Additionally, our recovery Website,, and program search application has beenrecognized with a Digital Government Achievement Award, also by the Centerfor Digital Government.The new Universal Financial Aid Search and Application System with theArkansas Department of Higher Education allows students greater access tomore than 21 different funding programs supporting the opportunity to earn acollege degree. A record number of students applied for financial aid utilizingthis streamlined system.We are grateful for the success of our State Portal. My administration willcontinue working to improve the information and services provided by ouragencies. I hope that you will join us on the portal and through our social mediasites to gain information about state government programs and services. Tolearn more about the work of my administration and the issues of concern, andto connect with your government through mainstream Internet tools, please I think you will like what you find!Sincerely,Mike Beebe
  • 4. INA Board Chair LetterCitizens and businesses are accessing government websites and services in record numbers and in Arkansas weare working diligently to offer an effective presencewhether online, via Telephone Interactive Voice Response,and now through mobile Smartphones.The Internet is an important communication tool betweengovernment agencies and the citizens of Arkansas. TheState Portal provides an effective means for the public andthe government to exchange information, and for all levels of Arkansasgovernment to offer its services whenever and wherever the public may chooseto transact their business.Governor Beebe’s support of a common look and feel for State Agency websites provides a consistent navigation experience for users accessing informationand services across agencies. INA has been working to create new agency websites with a consistent and predictable presentation of government services andcontent that facilitates effective online interaction.In 2009, INA developed an additional 98 online services and web sites, bringingour total services developed to over 648. In 2009, the Center for DigitalGovernment ranked the portal third in the nation among stateweb portals. The state also won a Digital Government Achievement Award forour web site and program search iPhone Application.The INA Board members hope you find this Annual Report enlightening, as wellas a reference for the variety of services provided to the citizens through thestate portal.Sincerely,Peggy GramINA Board Chair
  • 5. Information Network of Arkansas ProfileThe Information Network of Arkansas (INA) Board was created in 1995 and operatesunder the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibilityof assisting the state in exploring and improving citizen and business access to publicinformation and services. INA is a State Governing Board that consists of individualsfrom both the public and private sector that represent different communities of interest.The objective of INA is to improve the accessibility of Government in the form of publicinformation or electronic transactions. These transactions may be between Citizensand Government, Businesses and Government or between Governmental Agencies andoffices. INA manages the State’s web portal and provides secureonline payment processing through Arkansas GovPay, the State’s payment portal.Operating under a self-funded model, the INA network, its infrastructure, employees,office space and equipment are fully funded through portal convenience/transaction feesassociated with information requiring limited access by statute and electronic filings thatrequire a fee. The State does not appropriate any funds for this network. State servicesthat do not have a fee remain free to businesses and citizens. State and local agenciesdo not pay for the development or hosting of the online services. If agencies needexpedited development services, INA may charge rates consistent with state publishedrates for each biennium.In 2009, INA developed 98 new services and web sites for the citizens and businessesof Arkansas and processed more than $1.2 billion in transactions for state and localagencies. INA also made significant investments in the portal by implementing aMicrosoft SharePoint environment for web site content management along with a newcommon look and feel for agency web sites. The solution allows agencies to keepcontent fresh and relevant for the citizens of Arkansas.The Information Network of Arkansas provides non-partisan support for more than 252government agencies, boards, and commissions and has created more than 648 onlineservices at no cost to the agencies or using state appropriated funds. The Arkansas.govweb site was named one of the top three state web portals in the nation for 2009. At INAwe are proud of the work that has been accomplished on behalf of the State of Arkansas.www.ina.arkansas.gov1 State Agencies do not pay for development of online services under the INA self-fundedtransaction model. 3
  • 6. Board of DirectorsINA Board Members Peggy Gram (Chair) Ron Pitts Representing Arkansas Secretary of State Representing Public Accountancy 501-682-3453 501-374-9977 Ann Purvis Aaron Stewart Representing Department of Finance Representing Chamber of Commerce and Administration 870-238-9300 501-682-5242 Michael Gaines Glen Colvert Representing Arkansas Economic Representing Bankers Association Development Commission 501-312-5556 501-682-1124 Dick Wyatt Matt Cashion Representing Arkansas Department of Representing Independent Insurance Agents Health and Human Services 501-975-9975 501-320-3993 Claire Bailey Nancy Arn Representing Department of Representing Arkansas Public Library Information Systems Association 501-682-5148 870-863-5447 Chuck Myers Harold Evans Representing Science and Technology Authority Representing Arkansas Bar Association 501-683-4403 501-372-8000 Janet Grard, Network Manager Representing Arkansas Information Consortium 501-324-8907 4
  • 7. 2009 Service HighlightsINA County ServicesPersonal Property and Real Estate Tax Payments: The Information Network ofArkansas continues to work with County officials in order to expand their online servicesthroughout the state. In 2009, INA developed an additional 21 Property and Real Estatetax payment services for six new counties. The tax services include Online, TelephoneInteractive Voice Response (IVR) and Over-the-Counter (OTC) payment options forcitizens. These new services will allow county residents to pay for their property and realestate taxes with a credit card or electronic check. Currently 36 counties offer the abilityto pay personal property and real estate taxes using the GovPay paymentengine. These 36 counties represent almost 75% of the State’s Check Restitution Payments: This service enables online restitution payments viacredit card for hot checks written and prosecuted for restitution. The service givesdefendants the ability to pay their restitution and fees online. Offenders can go online tomake restitution and possibly prevent a warrant from being issued for their arrest. INAis currently providing this service to 40 counties in Records: The online court records application allows businesses and citizens tosearch the county court records index for free. Court images may also be purchasedand downloaded from the and Court Fine Payments: This service allows courts, sheriff and policeagencies to accept court, traffic and parking fines online. Payments may be madeeither by credit/debit card or by an electronic check. INA also provides paymentprocessing services for the Arkansas Administrative Office of the Courts eTraffic; www.LRtickets.orgAll of these services were created using the INA self funded business model. Thecounties do not pay for any development, maintenance, customer support, hosting orpayment processing of these applications or services. 5
  • 8. Serving 51 Counties in Arkansas and 91%of the population $19 Million Property and Real Estate Tax Payments Hot Check Restitution Payments Totaling More Than $400,000 Court Records Online Traffic and Court Fine Payments 6
  • 9. Business and Commercial Services Management SystemSecretary of StateThe Arkansas Secretary of State (SOS) engaged INA in a multi-year project to develop anew back office enterprise system that inter-connects the business divisions. TheSecretary of State Business and Commercial Services Management System (SOSBCS)replaces disparate legacy desktop systems with a flexible and easy to manage webbased system.The system provides comprehensive workflow processing, document imaging andmanipulation features, financial processing, and reporting functions. By consolidatingthe business functions of the office into one system, enhanced online services areavailable to the public such as real time Uniform Commercial Code (UCC) filings, filingand document searches, and secured party searches. Business name availabilitysearches, entity filings, notary and trademark processing complete the system.The UCC module was the first to be completed in August, 2009. The intuitive userinterface guides office clerks through the steps of entering required information for fileprocessing. Workflow functionality enables clerks to perform data entry using a scannedimage rather than processing paper documents. Clerk productivity has increased byeliminating the need to move paper documents physically from desk to desk.The Business Entity module operates in the same manner as the UCC application andutilizes the same workflow and imaging components of the system. The systemautomates processing of Incorporations, Dissolutions, Mergers, Records, Certificatesof Good Standing, and other SOS services. The Business Entity suite supports theFranchise Tax filing process for more than 80,000 companies doing businessin Arkansas. 7
  • 10. Total Filings within first 10 months: 72,777 New filings: 41,378 Amendment Filings: 31,394 Online Searches Performed: 26,665 8
  • 11. Universal Financial Aid Management SystemDepartment of Higher EducationThe Arkansas Department of Higher Education (ADHE) worked with Governor MikeBeebe and the General Assembly to improve the financial aid process for studentslooking to attend college for the first time or continue with their education.Millions of dollars in financial aid and scholarship funds went unused in Arkansas due toa cumbersome paper process and more than 21 different programs requiring individualprocess and documentation. Students, parents, and counselors were not always awareof various programs or how best to gain access and apply.In a matter of minutes, students answer a few basic questions and the “YOUniversal”Financial Aid System determines aid for which they may be eligible across all 21programs. Students may then submit one application, simplifying the process into oneeasy step!The financial aid, scholarship and loan awarding process is managed through thesystem and electronically notifies the student. Students manage their financial aidprofile throughout their higher education experience within a secure student module.Finally, the Department of Higher Education personnel manage the eligibility and awardprocess for all aid programs within the administrative components of the system whichreplaced outdated disparate databases and systems previously used. Integration withthird-party sources is a key success factor and includes federal level FAFSA (familyincome) data, state level TRIAND High School Transcript data, higher educationinstitution enrollment verification data, and state financial integration for automateddisbursement of funds. Data integration eliminates manual processing and errors andexpedites the review and award process.This year, 125,000 applications were received through the system, an increase of morethan 441% over the previous year! $150 million in aid was awarded to over 50,000college freshman, traditional and non-traditional college students due in part to recentpassage of the Arkansas lottery, and legislative changes that expanded many of thefinancial aid programs. In the first year of operation, every eligible high school graduateapplying for aid received an award through the 9
  • 12. ONE Simple Process 21 Financial Aid Programs 61,000 Users Accounts Created 125,000 Applications Received 441% Application Increase Over Previous Year $150,000,000 in Financial Aid to Arkansas Students 10
  • 13. Arkansas Recovery Portal and Mobile ServicesGovernor’s Recovery Office and Department of Finance and AdministrationThe State of Arkansas Recovery Portal, mobile and iPhone services providetransparency into the allocation and expenditure of funds received under the AmericanRecovery and Reinvestment Act. The Arkansas Recovery search applications arethe most comprehensive in the nation. The mission was to provide citizen’s with fulltransparency of their federal stimulus monies and how the state and local governmentsare managing them. is a fully dynamic site with a project andprogram keyword search and location mapping that is updated quarterly as funds areexpended.Arkansans are able to search projects and programs that received funds, find contactinformation, search how funds are being spent through dynamic graphs and maps, getquestions answered through an online tracking system and receive notification asinformation in their area of interest is updated.Track Recovery Money by LocationInteractive map search by location, program category or congressional district showsdetails of the city, zip code, amount awarded, amount expended and the number of jobscreated/retained.Track Recovery Money by CategoryInteractive graphs and pie charts by funding category showing where the stimulus moneyis being utilized, with the ability to drill down to view specific programs and projects.Search Programs and ProjectsKeyword search by project category, county, or city.Recent News and Featured ProjectsReview current news about programs and projects as soon as they happen.Jobs Created and Funded by ARRAView jobs available and track the number of jobs created and retained down to theproject level.The site also offers a Twitter account feed that will keep citizens updated with timelynews related to the state’s recovery*Search in iTunes app store to download the app. 11
  • 14. $2 billion awarded to State$1.3 billion spentTrack Recovery Money by Location and CategorySearch Programs and ProjectsRecent News and Featured ProjectsJobs Created and Funded by ARRA 12
  • 15. Enterprise Web Site Content Management SystemIn 2009, the Information Network of Arkansas (INA) made a significant investment in aWeb Content Management System (CMS) to host and manage agency web sites and theState’s Portal,’s Office SharePoint Server CMS allows non-technical agency users the abilityto login and maintain their own content with the flexibility to assign varying levels ofaccess and approval before publishing site changes. As part of this implementation,guidelines for a Common Look and Feel (CLF) standard for agency department, board,or commission web sites was created and is supported by Governor Mike Beebe’sadministration. Templates will allow State of Arkansas government agency web sites tocomply with guidelines and/or standards promulgated by the Department of InformationSystems (DIS). The guidelines are created to produce a more cohesive look and easy,consistent navigation for all of Arkansas’s government entities. Templates withcommon look and feel options, layouts and colors are available to agencies whenmoving their site to the new system. This will offer citizens a consistent andrecognizable presentation of Arkansas government services and content, which willassist in effective online interaction.The new CLF initiative was developed to reflect modern practices on the Web, changesin technology, and improve navigation and usability for the citizens of Arkansas.The system also has the flexibility to make available non-standard web sites whenneeded. At times, there are government web sites that are used to promote servicessuch as tourism, along with other activities and services. INA has the option to offercustom design where appropriate.The INA investment in Microsoft Office SharePoint Server was funded through theself-funded business model and at no cost to the taxpayers of Arkansas. 13
  • 16. 19 Web Sites in Production28 Web Sites Currently in Development Users Maintain Their Own Content Templates with Common Look and Feel Flexibility for Non-Standard Web Sites Allows Agencies to Update Content Without Any Additional 3rd Party Tools 14
  • 17. Hunting Game Check Service and Mobile ApplicationsArkansas Game and Fish CommissionHunters in Arkansas now have the ability to check their harvested game (deer andturkey) electronically. With the new Arkansas Game and Fish Commission’s (AGFC)Game Check suite of services, hunters have the ability to check their harvested gameonline, over the phone (IVR) or on the AGFC iPhone application as well as anySmartphone mobile device. The game check suite is easy and convenient for hunters,but also provides AGFC with real time harvest numbers for the wildlife managementofficers.Throughout the past 71 years, the AGFC has collected deer and turkey harvestinformation using physical check stations located throughout the state. These checkstations required the hunter to find a check station near their hunting area and drive tothat location in order for them to check their game. For AGFC to collect this data, wildlifemanagement officers had to drive around the state to collect the game check cards on aregular basis. Even though hunting season begins in October, it was typically Januaryor February of the following year before meaningful statistical data was available to thewildlife management team.AGFC implemented 100% electronic game checks for deer and turkey harvest for the2009-2010 hunting seasons. The agency knew a percentage of hunters would not haveeasy access to the Internet, so part of the solution had to include the ability to checkgame over the telephone. Telecheck, the Interactive Voice Response (IVR) system wasdeveloped and a toll free number was provided to hunters. With Telecheck, a hunter witha mobile or land line telephone can call the toll free number and check their game. ACall Center operator is always available to assist the user if they have problems with theautomated system.In addition to the online and phone systems, AGFC wanted to make general informationavailable to hunters and fishing enthusiasts, and also provide an iPhone game checkapplication for hunters. To do this, INA developed and released the first iPhoneapplication with these capabilities. The AGFC Game Check component was the firstiPhone application in the nation that lets a citizen complete a transaction with agovernment*Search AGFC in iTunes app store to download the app. 15
  • 18. Over 180,000 Electronic Game Checks CompletedOver 15,500 Downloads of the AGFC iPhoneApplication4720 Man Hours Saved - Collecting Paper GameCheck Cards Around the StateReal Time Harvest Data for Wildlife EnforcementOnline – Telephone – Mobile/iPhone – Call Center 16
  • 19. INA by the Numbers 42.2 million page visits 3.9 million transactions $1.2 billion processed through portal$744 million in sales and use tax and withholding tax 648 online services developed and supported 252 state and local partners 18 new web sites in 2009 266,316 state agency users supported 5,005 jobs posted 290,796 applications processed 17
  • 20. INA by the Numbers 80 new Services in 2009 56 agency services 24 county services 23 value-added services; limited access by statute, requiring authentication subscriptions with monthly billing 7,806 subscriber accounts with monthly billing 30,000 help desk phone calls 3,550 live help chats in 2009 2,790 facebook and twitter followers 3 tier support team 18
  • 21. SecurityInformation and Payment Processing SecurityThe Information Network of Arkansas takes its responsibility as the state board providinge-government services in Arkansas very seriously. INA recognizes that not only shouldthere be a focus on the government more efficiently conducting its business, but also onthe citizens being assured that all possible efforts are being made to ensure that theirinformation is used solely for the purposes they intended.Portal Information SecurityEmployees, project requirements, development practices and infrastructure hostingservices must meet rigorous security standards to protect our state and local governmentpartners. A security review is required and conducted on all new and modified softwarecode before being released to the public and adheres to strict privacy guidelines.Payment SecurityAs the payment processor for the State of Arkansas, INA complies with the PaymentCard Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60specific requirements for ensuring the integrity and confidentiality of payment informationsubmitted. INA conducts a full re-assessment of its compliance with PCI/DSS annuallyand receives quarterly scans from an approved scanning vendor. In 2009, INA securelyprocessed over 3.9 million payments for the State of Arkansas. Thesetransactions accounted for over $1.2 billion through the portal’s payment processor.In addition to compliance with PCI/DSS, INA holds additional security certifications. TheINA partnership with Arkansas State Police and the Arkansas Crime Information Centermandates that INA comply with the FBI’s Criminal Justice InformationServices (CJIS) security policy. INA also undergoes an enterprise-wide securityassessment as part of the Verizon/CyberTrust Security Management Program (SMP).In recognition of all of its ongoing achievements and innovation in security, INA receivedan Excellence Award for “Innovation in protecting the privacy and integrity of citizeninformation” from the National Electronic Commerce Coordinating Council. National Electronic Commerce Coordinating Council Excellence Award Winner – “Innovation in protecting the privacy and integrity of citizen information” The State Portal and Payment Processor Security Initiative 19
  • 22. Awards and Recognition2009Center for Digital Government Best of Web Digital Government Achievement Award3rd Place State Portal Honorable Mention IT Budget Planning SystemDigital Government Achievement Award Center for Digital GovernmentWinner -, iPhone Digital States SurveyApplication 6th Place State of ArkansasDigital Government Achievement AwardHonorable Mention - Arkansas Department 2005of Finance and Administration Commercial Digital Government Achievement AwardDriver Alcohol and Drug Reporting System 3rd Place Inmate Banking Deposit Service Brown University State eGov Rankings2008Center for Digital Government Best of Web 11th PlaceFinalist State Portal 2004National Electronic Commerce Center for Digital GovernmentCoordinating Council Digital State SurveyFirst Place - Innovation in protecting the privacy 9th Place State of Arkansasand integrity of citizen information - State Portal and Payment International Association ofProcessor Security Initiative - This project is Corporate Administratorsdesigned to protect the privacy and integrity ofcitizen information. Merit Award – Secretary of State’s Leadership in the New MillenniumFirst Place – Innovation in the use of socialnetworking to enhance citizen involvement ingovernment - Governor Mike Beebe – News 2003Room and Web site. Center for Digital Government Best of Web 5th Place State PortalCenter for Digital GovernmentDigital State Survey12th Place State of Arkansas2007Center for Digital Government Best of WebFinalist State PortalDigital Government Achievement AwardWinner: Franchise Tax Suite2006Center for Digital Government Best of Web5th Place State Portal 20
  • 23. 2009 New Services/Web SitesAgency ServiceAeronautics, Arkansas Department of Site HostingAppraisers Board AMC Roster SearchAttorney General BlogAttorney General Web siteAttorney General News RoomBenton County Online Property Tax Payments Suite (Online, IVR)Calhoun County Online Property Tax Payments Suite (Online, IVR, Counter)Clark County Property Tax Payments - CounterCleburne County Property Tax Payments - CounterContractors Licensing Board Over The Counter Payment ServiceConway County Online Property Tax Payments Suite (Online, Counter)Crawford County Online Property Tax Payments Suite (Online, IVR, Counter)Cross County Online Property Tax Payments Suite (Online, Counter)Finance and Administration, Department of Animal Rescue and Shelter License PlateFinance and Administration, Department of Agency IT Budget and Expenditure SystemFinance and Administration, Department of Arkansas Recovery Reinvestment Act Procurement ContractsFinance and Administration, Department of Program ApplicationFinance and Administration, Department of Search App iPhoneFinance and Administration, Department of Web siteFinance and Administration, Department of INA/ATAP Tax Payment PortalFinance and Administration, Department of Online Sales & Use Tax file upload systemFinance and Administration, Department of Sales & Excise Tax PrepaymentsFinance and Administration, Department of Sales Tax Return PaymentsGame and Fish Commission Arkansas Has It All Online RegistrationGame and Fish Commission Strategic Planning Site & Public BlogGame and Fish Commission 2009 Waterfowl PermitsGame and Fish Commission Online and TeleCheck Game Check ApplicationGame and Fish Commission Arkansas History Conference Online RegistrationGarland County Web siteGeological Commission, Arkansas Earthquake Data SearchGovernor’s Office Arkansas Works Job & Education PortalGovernor’s Office News RoomGovernor’s Office Web siteGovernor’s Office Green Portal - Green.Arkansas.GovHealth, Arkansas Department of Health Facility Services License VerificationsHealth, Arkansas Department of Medical License Verification 21
  • 24. Agency ServiceHempstead County Online Hot Check PaymentsHigher Education, Department of Universal Financial Aid Management SystemHuman Services, Arkansas Department of Division of Aging and Adult Services Web siteInformation Network of Arkansas Mobile siteInformation Network of Arkansas iPhone ApplicationInformation Network of Arkansas Public Meeting CalendarInformation Network of Arkansas Twitter/Facebook Social Networking SitesInformation Network of Arkansas Portal Redesign 2009Information Systems, Department of (DIS) Agency BlogInformation Systems, Department of (DIS) Flickr Photo GalleryInformation Systems, Department of (DIS) Web siteInformation Systems, Department of (DIS) You Tube ChannelInformation Systems, Department of (DIS) News RoomLieutenant Governor Web siteLieutenant Governor News RoomMiller County Online Property Tax Payments Suite (Online, IVR, Counter)Nursing, State Board of Status Watch Notification ServicePhysical Therapy Board, Arkansas Physical Therapy Roster list and labelsPhysical Therapy Board, Arkansas Directory DownloadPlant Board, Arkansas State Arkansas Grown Search ApplicationPlant Board, Arkansas State Arkansas Grown (Naturally Arkansas) Web sitePoinsett County Online Property Tax Payments Suite (Online, IVR, Counter)Public Defender Commission Online Statistical Reporting FormPulaski County Online Property Tax Payments (Counter)Pulaski County Online Hot Check PaymentScience and Technology Authority, Arkansas EPSCORE Research Report. ToolScience and Technology Authority, Arkansas ASTA Plant Powered Production Web siteSecretary of State Political Action Committee (PAC) Reporting SystemSecretary of State Lobbyist Advanced Financial Disclosure SearchSecretary of State Political Action Committee (PAC) Advanced Financial DisclosureSecretary of State Scribd/Online Elected Officials Directory and SearchSecretary of State Historical Report OnlineSecretary of State Rules and Regulations Bulk Data DownloadSecretary of State Business and Commercial Services - UCC SystemSenate - President Pro Tempore Web siteState Police, Arkansas Criminal Background Check - Status Check / FBI Fingerprint Harvester LocationsState Police, Arkansas Concealed Handgun Carry License Renewal ApplicationWorkforce Services, Department State Jobs - Veteran Data Extract 22
  • 25. Top eGovernment ServicesAs one of the leading eGovernment States, Arkansas has implemented over 500online eGovernment services for Government-to-Business, Government-to-Citizen,and Government-to-Government functions since 1997. Below are a few of the topservices. Visit for a complete listing.eBusiness Services eDemocracy Criminal Background Checks Service Candidate Information Search Business Entity Searches and Filings – Campaign Finance Disclosure 1st state Reports Search Uniform Commercial Code UCC Statement of Financial Interest Searches & Filings Reporting Business Tax Filings Lobbyist Disclosure Reporting Franchise Tax Filing Single Sign-On Portal for Disclosure Reporting Insurance Premium Tax Filing Motor Fuel Tax Filing Election Night Returns Reporting and Results Sales/Excise Tax Filing School Mock Elections Streamline Sales Tax Filing Voter Registration Trucking Portal IFTA and IRP Tax Filings Voter View / Voter View Mobile - Voter Registration, Polling Place Search Unemployment Insurance Tax Filing Legislator Search Attorney General Opinions Search eAgency Services Child Support Employer Payments IT Budget Planning System Commercial Vehicle Driver Watch State Vehicle Reporting and Employer New Hire Reporting Safety Systems ERP Accounting and Income Set-off Reporting Procurement Forms Agency Surplus Disposal System Food Permit Renewals Motor Vehicle Driver Records eCitizen Services Motor Vehicle Title, Registration, and Universal Financial Aid Search and Lien Search Application System Professional License Renewals Arkansas State Jobs System – 1st state State Vendor Registration and Bid AS-IS School Information Site – proposal List School Report Cards – 1st state Workers Compensation Claim Search Car Tag/Registration Renewals 23
  • 26. Car Personalized License Plate System Public Library SearchCharities Search Sex Offender Registry SearchChild Care Providers Search – 1st state State Library Card Catalog SearchChild Support Payments State Parks DirectoryCitizen Alert System State Police Accident RecordsCity Business Licensing State Surplus AuctionCity Traffic and Court Ticket Payments Unclaimed Property Search, Treasure HuntCounty Court Records Vital RecordsCounty Property Tax Payments Volunteer Registration PortalEducation Department Director’sMemos – 1st stateeSources – DHHS CommunityProviders SearchForestry Commission Seedling SalesGame and Fish Licenses PermitsGame Check Online TMobile SystemGovernors Electronic Message Site(GEMS) - Chat, Threaded Discussion,eNewsletter, BlogGovernors Online Chat –– 1st stateGovernors PodcastGrant Search - MAP and TAP PortalHealthy Arkansas Search - Trails,Restaurants, Community ResourcesHealthy BabyHigher Education Scholarship ApplicationsIncome Tax FilingInmate Search & Banking ServiceLegislative Bill Tracking andCode – AgriculturalProducts Farm Stands SearchProfessional License Searches 24
  • 27. eGovernment GlossaryApplication - A service that allows users to interact electronically with government.Blog - A Web site that provides commentary or news on a particular subject and oftencombines text, images and links to other blogs and Web sites. Many blogs also featurean interactive format that allows readers to leave comments.Content Management System (CMS) - A system that allows users to build and manageWeb sites without requiring technical knowledge or complex software programs.Constituent – Citizens, businesses, and government employees who use INA’s onlineservices.Database - A database is a structured collection of records or data that is stored in acomputer system. Security can be enforced through access control, auditing, andencryption.eGovernment – A platform for delivering government services via the Internet, telephone,mobile and over-the-counter methods.Encryption - Encryption is the process of transforming information using an algorithmto make it unreadable to anyone except those possessing special knowledge, usuallyreferred to as a key. Encryption can be used to protect data in transit, for exampledata being transferred via networks, or to protect data “at rest”, such as files oncomputers and storage devices.Interactive Voice Response - IVR allows customers to access a service via a telephonetouchtone keypad or by speech recognition. IVR systems can respond with pre-recordedor dynamically generated options to further direct users on how to proceed. Servicesand secure payments and be completed using an IVR solution.Mobile Application/Site – A mobile application or Web site is designed to run on ahandheld device such as a personal digital assistant (PDAs) Smartphone. It is typically ascaled down version of an existing application or Web site.Over-the-Counter – When government offices use card-swipe technology to acceptCredit card payments that are processed through INA’s secure payment-processingsolution.Partner – A state, county, or city government that works in cooperation with INA to deliverinformation and services electronically. 25
  • 28. Payment Card Industry/Data Security Standard – Often referred to as PCI/DSS, thePayment Card Industry Data Security Standard is a worldwide information securitystandard assembled by the Payment Card Industry Security Standards Council. Thestandard was created to help organizations that process card payments prevent creditcard fraud through increased controls around data and its exposure to compromise.Portal – A central Web site through which a wide range of government services can beaccessed.Self-Funded Model – This business model allows government to offer eGovernmentservices without using upfront taxpayer funds. Arkansas uses a proven self-fundedbusiness model that applies a modest fee to a handful of online services. This hasfunded the development of more than 600 free services for the state.Smartphone - Mobile phone which includes functions similar to those found on personalcomputers. Operating platforms include the iPhone, Blackberry, Google Android,Windows Mobile and Palm.Social Networking – Web sites in which Internet users can create profiles and buildpersonal networks to connect to other users.Subscription – A feature that allows high-volume users of eGovernment services toreceive access value-added portal applications with a secure login and password andmonthly billing services.Transaction – An end-to-end process in which information is transferred electronicallybetween government and a constituent.Usability – The combination of content, technology, functionality, navigation, andinformation architecture that allows users to quickly and easily accomplish what theyare trying to do on a Web site.Web 2.0 – An emerging trend in Web development that encourages creativity, collaboration,and two-way communication between Internet users by effectively implementing wikis,blogs, Web, video, podcast, RSS feeds, and other social networking technologies.Web Video – Digital video clips that can be posted, downloaded and linked to on theInternet. Government agencies are now making use of Web video clips as a newopportunity to get their messages out to a larger audience.Wiki – Collaborative Web sites that allows users to create, edit, and link content togetherto offer robust online information sources. 26
  • 29. Information Network of Arkansas425 West Capitol, Metropolitan Tower, Suite 1620 Little Rock, AR 72201 Phone: (501) 324-8900 Email: