I N F O R M AT I O N N E T W O R K                               OF ARKANSAS BOARD         Arkansas’s Official eGovernment...
TABLE OF CONTENTSINA Profile………………………………………………………………….3Board of Directors...……………………………………………………....42008 Service Highlight...
GOVERNOR’S LETTERAs more Arkansans turn to the Internet for news,information, and business activity, I believe it is state...
INA BOARD CHAIR LETTERAs more and more citizens are relying on the Internet intheir day-to-day lives, the Information Netw...
Information Network of Arkansas ProfileThe Information Network of Arkansas Board (INA) was created in 1995 and operatesunde...
Board of DirectorsINA Board Members Peggy Gram (Chair)                                     Ron Pitts peggy.gram@sos.arkans...
2008 Service HighlightsArkansas County ServicesThe Information Network of Arkansas continues to work with County officials ...
51 Counties in Arkansashave a working relationship with INA foronline services and payment processing.                   6
Revenue Office Over-the-Counter PaymentsIn August 2008 the State of Arkansas’ Department of Finance and Administration (DFA...
Credit Card PaymentsAvailable in all 75 County Revenue Offices     5    Benton            Carroll            Boone         ...
Secretary of State Online Disclosure Filing SuiteThe Arkansas Secretary of State’s Office, in cooperation with the Arkansas...
Over 45,000 disclosure filings are        available for public searching      Candidate Contribution and Expenditure Filing...
Commercial Driver Drug and Alcohol Testing Reporting ServiceArkansas is one of five states to pass legislation requiring a ...
Arkansas has                                            approximately                                          12,000 truc...
Inmate Trust Account and Pre-Paid Phone DepositsThe Arkansas Department of Correction has enhanced the online inmate depos...
Over 174,000 online deposits13,000 inmates in Arkansas2008 - over 62,000 web transactions       and over 9,800 phone trans...
FBI Background Checks and Civil Fingerprint HarvestingArkansas is a limited criminal history state and does not provide op...
Over 140,000 criminal background  searches performed each year.State and Federal Background Checks        from One   Syste...
INA by the Numbers 42.4 million   page visits  3.3 million   transactions$108 million    processed through portal$744 mill...
INA by the Numbers      continued            61 new Services in 2008                        40 agency services            ...
SecurityInformation and Payment Processing SecurityThe Information Network of Arkansas takes its responsibility as the sta...
Awards Recognition                                  2006     continued                                                    ...
2008 New Services/Web SitesAgency                                           ServiceAccountancy, Board of Public           ...
Agency                                                   ServiceHigher Education, Department of                          Y...
Top eGovernment ServicesAs one of the leading eGovernment States, Arkansas has implemented over 560 on-line eGovernment se...
Top eGovernment Services continuedeCitizen Services  Arkansas State Jobs System – 1st state         Inmate Search & Bankin...
eGovernment GlossaryApplication - A service that allows users to interact electronically with government.Blog - A Web site...
eGovernment Glossary continuedPayment Card Industry/Data Security Standard – Often referred to as PCI/DSS, thePayment Card...
Information Network of Arkansas 425 West Capitol, Metropolitan Tower, Suite 1620             Little Rock, AR 72201        ...
INA Board 2008 Annual Report
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INA Board 2008 Annual Report

  1. 1. I N F O R M AT I O N N E T W O R K OF ARKANSAS BOARD Arkansas’s Official eGovernment Provider 2008 ANNUAL REPORT
  2. 2. TABLE OF CONTENTSINA Profile………………………………………………………………….3Board of Directors...……………………………………………………....42008 Service Highlights- Arkansas County Services.……….......................…………………....5- Revenue Office Over the Counter Payments................................... 7- Secretary of State Online Disclosure Filing Suite…………….…...... 9- Commercial Driver Drug and Alcohol Testing Reporting Service…. 11- Inmate Trust Account and Pre-Paid Phone Deposits…………….....13- FBI Background Checks and Civil Fingerprint Harvesting ………. ..15INA by the Numbers……………………………………………………. ..17Security………………………………………………………………........19Awards Recognition…………………………………………………....... 202008 New Services/Web Sites……………………………………......... 21Top eGovernment Services………………………………………….......23eGovernment Glossary………………………………………………...... 25
  3. 3. GOVERNOR’S LETTERAs more Arkansans turn to the Internet for news,information, and business activity, I believe it is stategovernment’s obligation to provide a strong, secure, andeffective presence online. Earlier this year, I announcedthat my official Web site had undergone a comprehensiveoverhaul, making the site more interactive and allowingwider dissemination of more information to Arkansans.Additionally, the Department of Finance and Administrationlaunched an online tax-filing tool, giving Arkansasbusinesses a faster way to register new businesses and pay their state sales andwithholding tax payments.Using technology to its fullest in providing services and information centeredon citizens, our Web site, found at www.governor.arkansas.gov and the state’sofficial Web site at www.arkansas.gov have been recognized with nationalawards for excellence, innovation, and ease of use by the National ElectronicCommerce Coordinating Council (eC3) and the Center for Digital Government.These awards are a testament to our ongoing resolve to provide open andaccessible government for every Arkansan, at every opportunity. I hope youwill join us in Cyberspace for information about state government programsand services, and to connect with your government through mainstreamInternet tools. I think you will like what you find!Sincerely,Mike Beebe
  4. 4. INA BOARD CHAIR LETTERAs more and more citizens are relying on the Internet intheir day-to-day lives, the Information Network ofArkansas continues to focus on delivering useful,dependable, and secure online services for both citizenand business customers. Despite Arkansas’ relativelysmall size, we continue to be recognized as a leader indelivering online government services to its citizens.In 2008, INA launched an additional 61 online servicesand Web sites, bringing our total services offered to over 568. In the past yearour state has garnered awards for our innovative use of new social networkingtechnologies with Governor Beebe’s new Web site and News Room, as well asour Arkansas.gov portal security initiatives for protecting the privacy andsecurity of citizen information. The Center for Digital Government has alsorecognized Arkansas as one of the top 10 state portals in the nation. With ourleaders’ continued emphasis on providing new and helpful services, we lookforward to another successful year in 2009.All of us with the INA Board hope you find this Annual Report informative,as well as a reference for the assortment of services provided through theArkansas.gov state portal.Sincerely,Peggy GramINA Board Chair
  5. 5. Information Network of Arkansas ProfileThe Information Network of Arkansas Board (INA) was created in 1995 and operatesunder the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibilityof assisting the state in exploring and improving citizen and business access to publicinformation and services. INA is a State Governing Board that consists of individualsfrom both the public and private sector that represent different communities of interest.The objective of INA is to improve the accessibility of Government in the form of publicinformation or electronic transactions. These transactions may be between Citizensand Government, Businesses and Government or between Governmental Agenciesand offices. INA manages the State’s web portal www.Arkansas.gov and providesonline payment processing through Arkansas.gov GovPay, the State’s payment portal.Operating under a self-funded model, the INA network, its infrastructure, employees,office space and equipment are fully funded through portal convenience/transactionfees associated with information requiring limited access by statute and electronicfilings that require a fee. The State does not appropriate any funds for this network.State services that do not have a fee remain free to businesses and citizens. Stateand local agencies do not pay for the development or hosting of the online services.INA may charge fees approved by the INA Board.In 2008, the INA payment portal processed over $840 million in transactions. TheArkansas.gov GovPay payment engine uses advanced encryption methods to protectthe identity and private information of all transactions, and is Payment Card Industry/DataSecurity Standard (PCI/DSS) compliant. In addition, INA undergoes quarterly audits ofthe data security standard and policies.The Information Network of Arkansas provides non-partisan support for more than 230government agencies, boards, and commissions and has created more than 560 onlineservices, at no cost to the state. The awards we have received over the years areacknowledgments of the teamwork between INA and the State partners we work with atall levels of state and local government. At INA we are proud of the work that has beenaccomplished on behalf of the State of Arkansas. 3
  6. 6. Board of DirectorsINA Board Members Peggy Gram (Chair) Ron Pitts peggy.gram@sos.arkansas.gov ron.pitts.cpa@gmail.com Representing Arkansas Secretary of State’s Office Representing Public Accountancy Association 501-682-1215 501-374-9977 Ann Purvis Aaron Stewart Ann.Purvis@dfa.arkansas.gov aaron@crosscountychamber.com Representing Department of Finance Representing Chambers of Commerce and Administration 870-238-9300 501-682-5242 Michael Gaines Glen Colvert mgaines@arkansasedc.com gcolvert@metbank.com Representing Arkansas Economic Representing Bankers Association Development Commission 501-312-5556 501-682-1124 Dick Wyatt Matt Cashion Richard.Wyatt@arkansas.gov mattc@cashionco.com Representing Arkansas Department of Representing Independent Insurance Human Services Agents Association 501-682-0032 501-975-9975 Claire Bailey Nancy Arn claire.bailey@arkansas.gov narn@bartonlibrary.org Representing Department of Representing Public Libraries Information Systems 870-863-5447 501-372-8000 Chuck Myers Harold Evans chuck.myers@mail.state.ar.us hevans@williamsanderson.com Representing Science and Technology Authority Representing Bar (Attorney) Association 501-324-9006 501-682-5360 Janet Grard, Network Manager janet@ark.org Representing Arkansas Information Consortium 501-324-8907 4
  7. 7. 2008 Service HighlightsArkansas County ServicesThe Information Network of Arkansas continues to work with County officials in order toexpand their online services throughout the state. In 2008, INA rolled out an additional19 Property and Real Estate tax payment services for 7 new counties. The tax servicesinclude Online, Telephone Interactive Voice Response (IVR) and Over-the-Counterpayment options for citizens. These new services will allow county residents to pay fortheir property and real estate taxes without having to mail in a payment, and they nowhave an option to use a credit card, or pay by electronic check. Currently over 30counties offer the ability to pay personal property and real estate taxes using theArkansas.gov GovPay payment-processing engine.INA also provides other county related services.Hot Check Restitution Payments: This service enables online restitution payments viacredit card for hot checks written and prosecuted for restitution. The service givesdefendants the ability to pay their restitution and fees online. Offenders can go online tomake restitution and possibly prevent a warrant from being issue for their arrest. INA iscurrently providing this service to 40 counties in Arkansas.Court Records: The online court records application allows businesses and citizens tosearch the county court records index for free. Court images may also be purchased anddownloaded from the service.Traffic and Court Fine Payments: This service allows courts, sheriff and police agenciesto accept court, traffic and parking fines online. Payments may be made either by credit/debit card or by an electronic check.All of these services were created using the INA self funded business model. Thecounties do not pay for any development, maintenance, customer support, deploymentor hosting of these applications or services. 5
  8. 8. 51 Counties in Arkansashave a working relationship with INA foronline services and payment processing. 6
  9. 9. Revenue Office Over-the-Counter PaymentsIn August 2008 the State of Arkansas’ Department of Finance and Administration (DFA)added a new method of accepting payments in revenue offices located throughout thestate. Credit as well as debit cards are now accepted in 134 revenue offices in all 75counties.Adding convenience for taxpayers is one of the major goals of the Information Networkof Arkansas (INA). As experts in eGovernment, INA strives to find technical solutionsthat make sense to all users. Such was the challenge that INA faced when approachingthe task of creating a solution for Arkansas Revenue Offices legacy mainframe integrationand their need to accept credit and debit cards as payment for motor vehicle fees.This service is provided using an over-the-counter payment processor that wascustomized by INA. Citizens can swipe their credit or debit cards at a clerk’s station,and payments are processed through the state of Arkansas’ secure payment engine.With the new solution, DFA administrators can view transactions through astreamlined reporting system, which provides reconciliation and a daily audit processfor the capture and disbursement of funds. The over-the-counter payment applicationinterfaces with the state’s Revenue Office Application (ROA) legacy system to retrievecustomer payment information and submit payment authorizations back to ROA.The development of the over-the-counter payment solution was provided at no cost tothe State of Arkansas. This added feature provides customers another option whenpaying motor vehicle fees. Since deployment of the new service, over 40,000transactions totaling more than $4 million have been processed with this new service. 7
  10. 10. Credit Card PaymentsAvailable in all 75 County Revenue Offices 5 Benton Carroll Boone 1 Baxter Fulton 2 Randolph Clay 3 2 2 1 Sharp 1 Greene Marion Izard 4 2 Lawrence 1 Madison 1 Searcy 1 2 Washington 1 1 Stone Craighead Newton 1 Independence 2 Mississippi Crawford 2 Johnson 1 1 1 4 2 1 3 Cleburne 3 Poinsett Franklin Van Buren 1 Jackson Pope Conway 3 Cross 3 Sebastian Logan 2 1 3 Woodruff 2 Crittenden 3 White 1 2 Faulkner 2 St. Francis Yell 1 1 Scott Perry 3 Prairie 1 Pulaski 2 2 Lee 1 1 3 Saline 7 Lonoke Monroe Polk Garland 2 Phillips Montgomery Hot Spring Grant 3 Arkansas 1 Howard Pike 1 1 Jefferson 2 Sevier 2 2 Clark Dallas 1 1 1 Cleveland Lincoln 1 1 1 Desha Little 1 Hempstead 1 Ouachita 1 1 River 1 Nevada 2 1 Drew 1 Calhoun 3 Miller 1 1 Bradley 2 Lafayette Columbia Union 2 Ashley Chicot Numbers above represent Revenue Offices in each county. Over 46,000 transactions processed in the first 5 months Over $4.5 million processed in payments 8
  11. 11. Secretary of State Online Disclosure Filing SuiteThe Arkansas Secretary of State’s Office, in cooperation with the Arkansas EthicsCommission, recently rolled out a new suite of online filing applications that allowscandidates, lobbyists, and Statement of Financial Interest filings to be entered andcompleted online. Arkansas law requires each of these groups to file periodicdisclosures, and the new online solution provides filers an option to the old paperbased filing method and greatly enhances the search and filing experience.In an effort to eliminate the need for multiple log-ins, the Secretary of State’s officecreated a single entry point, or portal, for accessing all of their financial disclosurereporting applications. The new portal has the custom look of the Secretary of State’sWeb site and utilizes Arkansas.gov’s single sign-on process. Each of the newapplications requires the user to create a new account, which provides the Secretaryof State with a process to have an original signature on file for those who want to fileelectronically. Once their registration is approved via the administrator, the user isemailed instructions for filing.To help increase usability, each disclosure application was designed to follow the sameflow as the original paper filing process; however, the new online system provides asuperior level of convenience. For example, if a filer is entering a “contributor’s”information in order to disclose a contribution, the system will automatically check tosee if this contributor has been entered previously, and if so it will pre-populate therequired fields, such as address, city, state and zip. The Candidate Contribution andExpenditure online filing system also will automatically calculate the total contributions fora contributor (by election type - primary, general, etc.) and display the total on the onlineform. This allows the filer to quickly see if any contributor has contributed more than theallowable limit.The capability to file information online means the details of each filing can be stored in adatabase. This is a much more efficient way to store data, and will allow any interestedcitizen or researcher the ability to search on details previously unavailable. This opens upall candidate, lobbyist and public official financial disclosure details to the broader publicand makes a critical portion of the election process more accessible.This portal and suite of applications is easily accessible from the main ArkansasSecretary of State’s official Web site or Arkansas.gov. 9
  12. 12. Over 45,000 disclosure filings are available for public searching Candidate Contribution and Expenditure Filings Lobbyist Filings Political Action Committee Filings Statement of Financial Interest Filings Effective January 1, 2010, new state law requires all lobbyist to file activity reports inelectronic format through the Internet, and all statement of Financial Interest filings to be made available to the public at no charge via the Internet. 10
  13. 13. Commercial Driver Drug and Alcohol Testing Reporting ServiceArkansas is one of five states to pass legislation requiring a database of positive orrefused drug and alcohol test results for commercial drivers and is the only state torequire the employer to search the database prior to employment. This Department ofFinance and Administration application was developed at no cost to the citizens ofArkansas and is a complete solution that provides interfaces for employers, medicalreview officers, service providers and agency administration.The objective of the Commercial Driver Alcohol and Drug Testing Results Databasewas to solve an industry wide problem of commercial drivers gaining employment atone company after previously testing positive on a drug or alcohol test at anothercompany. According to the American Trucking Association President, Bill Graves,68,000 truck drivers in the U.S. out of 3.4 million people employed as truck drivers havedrug abuse problems. The application provides a user interface for employers, medicalreview officers (MRO) and the Department of Finance and Administration, Office of DriverServices (DFA) to search and report the positive and refused results of commercialdriver drug and alcohol tests as administrated under Federal Department ofTransportation rules.Employers of commercial drivers can now make better hiring decisions and feel confidentthat they are putting safe drivers in their vehicles and on the highways. This system isa vast improvement over the current method of contacting all previous employers forinformation that depends on the driver providing all previous employment details. Usinga central database, the application will catch a driver with a positive result as soon asit occurs and will prevent a driver with a positive drug or alcohol result from going toanother company. This makes for safer roadways for all citizens and reduced liability foremployers. Employers can now hire safe drivers faster and save potential training costsassociated with recruiting and hiring a driver that later fails an alcohol or drug test. 11
  14. 14. Arkansas has approximately 12,000 trucking companies statewide required to use this system. 2008 Stats 8,000 Employer Searches 364 drivers with positive test results reported to database Increasing safety on the roadEmployers of commercial truck drivers are required to comply with the drug and alcohol testing provisions under the Federal Motor Carrier Safety Regulations as in effect on January 1, 2007. 12
  15. 15. Inmate Trust Account and Pre-Paid Phone DepositsThe Arkansas Department of Correction has enhanced the online inmate depositservice to now include pre-pay phone deposits. Deposits can be made online viaArkansas.gov’s fast, easy, and secure payment system, which is available throughthe state’s official Web site at www.Arkansas.gov. Deposits can also be made byphone using the Interactive Voice Response (IVR) system at 1-866-250-7697.The online deposit service has been available since 2005 and has received more than174,000 payments since its introduction. The ability to apply deposits to an inmate’sprepaid phone account is the latest addition to this suite of services.This new option will allow inmates the opportunity to call the ones they love at moreaffordable rates. Friends and family can easily deposit money into an inmate’s prepaidphone account by simply depositing these funds electronically from Visa, MasterCard,or Discover credit cards. Payments are processed immediately through INA’s securepayment system and available within a business day for use.“We were one of the first state correction agencies to offer friends and families theoption to make online deposits to inmate trust accounts, and are especially pleasedthat it has reduced our administrative overhead as well as the cost to friends andfamilies of inmates when compared to other for profit services available,” saidSheila Sharp, Assistant Director of Administrative Service for the ADC.The Inmate Deposit Service was created at no cost to taxpayers in partnership with theInformation Network of Arkansas. 13
  16. 16. Over 174,000 online deposits13,000 inmates in Arkansas2008 - over 62,000 web transactions and over 9,800 phone transactions 14
  17. 17. FBI Background Checks and Civil Fingerprint HarvestingArkansas is a limited criminal history state and does not provide open records. In the2007 legislative session, new legislation was passed to allow 3rd parties and serviceproviders, with the consent of the subject, to access the Criminal Background Check(CBC) system. The Information Network of Arkansas worked with the Arkansas StatePolice (ASP) to enhance the existing CBC System to electronically deliver FBI fingerprintresults to requesters. A second component of this project was to integrate the systemwith Civil Fingerprint Harvesters1 to offer electronic fingerprint collection sites in Arkansas.The enhanced Criminal Background Check system allows authorized requesters tosubmit their request for the state check and the FBI fingerprint check at the same time.Once the request has been submitted, applicants will be directed to a Civil Harvester intheir area to have their fingerprints captured electronically. Users of this service includesprofessional licensing boards and applicants, adoption agencies, childcare organizations,schools districts, security guards & private investigation agencies as well as any organi-zation that is authorized by the FBI to run fingerprint based background checks.The fingerprints gathered from the harvesting companies are submitted electronically tothe Arkansas State Police AFIS (Automated Fingerprint Identification System) systemand then forwarded electronically to the FBI for processing. Typically within 2 businessdays, the results are then delivered electronically to the requesting parties through theCriminal Background Check system. This system will enable users to get fingerprintsprocessed more quickly and efficiently with less wait time. Prior to this new service,it could take 6-8 weeks to process a paper fingerprint card. With Electronic CivilHarvesting, the results are returned to the requesting entity within days, resulting in asafer working environment for the citizens of Arkansas.1 Civil Harvesting: Process of electronically collecting civil applicant fingerprints and electronicallysubmitting them to the FBI 15
  18. 18. Over 140,000 criminal background searches performed each year.State and Federal Background Checks from One System Faster Results Safer Working environments Electronic Fingerprint Scanning 16
  19. 19. INA by the Numbers 42.4 million page visits 3.3 million transactions$108 million processed through portal$744 million in sales and use tax and withholding tax 568 online services developed and supported 235 state and local partners 22 new Web sites in 2008 4783 state agency users supported 142,423 arstatejobs.com users supported 17
  20. 20. INA by the Numbers continued 61 new Services in 2008 40 agency services 21 county services 22 value-added services; limited access by statute, requiring authentication subscriptions with monthly billing 5487 subscriber accounts with monthly billing 30,000 help desk phone calls in 2008 3372 live help chats in 2008 6464 Web site and application change requests in 2008 3 tiered support team 18
  21. 21. SecurityInformation and Payment Processing SecurityThe Information Network of Arkansas takes its responsibility as the state board providinge-government services in Arkansas very seriously. INA recognizes that not only shouldthere be a focus on the government more efficiently conducting its business, but also onthe citizens being assured that all possible efforts are being made to ensure that theirinformation is used solely for the purposes they intended.Portal Security InformationEmployees, project requirements, development practices and infrastructure hostingservices must meet rigorous security standards to protect our state and local governmentpartners. A security review is required and conducted on all new and modified softwarecode before being released to the public and adheres to strict privacy guidelines.Payment SecurityAs the payment processor for the State of Arkansas, INA complies with the PaymentCard Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60specific requirements for ensuring the integrity and confidentiality of payment informationsubmitted. INA conducts a full re-assessment of its compliance with PCI/DSS annuallyand receives quarterly scans from an approved scanning vendor. During 2008,INA securely processed over 775,000 payments for the State of Arkansas. Thesetransactions accounted for over $840 million through the portal’s payment processor.In addition to compliance with PCI/DSS, INA holds additional security certifications. TheINA partnership with Arkansas State Police and the Arkansas Crime Information Centermandates that INA comply with the FBI’s Criminal Justice InformationServices (CJIS) security policy. INA also undergoes an enterprise-wide securityassessment as part of the Verizon/CyberTrust Security Management Program (SMP).In recognition of all of its ongoing achievements and innovation in security, INA receivedthe 2008 Excellence Award for “Innovation in protecting the privacy and integrity of citizeninformation” from the National Electronic Commerce Coordinating Council. National Electronic Commerce Coordinating Council 2008 Excellence Award Winner – “Innovation in protecting the privacy and integrity of citizen information” The Arkansas.gov State Portal and Payment Processor Security Initiative 19
  22. 22. Awards Recognition 2006 continued Center for Digital Government2008 Achievement AwardCenter for Digital Government Honorable MentionBest of Web Finalist IT Budget Planning SystemNational Electronic Commerce Center for Digital GovernmentCoordinating Council Digital States Survey 6th Place State of Arkansas First Place - Innovation in protecting the privacy and integrity of citizen 2005 information - The Arkansas.gov State Center for Digital Government Portal and Payment Processor Security Achievement Award Initiative. 3rd Place Inmate Banking Deposit Service First Place – Innovation in the use of Brown University State eGov Rankings social networking to enhance citizen 11th Place involvement in government Governor Mike Beebe – News Room and Web site. 2004 Center for Digital GovernmentCenter for Digital Government Digital State SurveyDigital States Survey 9th Place State of Arkansas12th Place State of Arkansas International Association of Corporate Administrators2007 Merit Award – Secretary of State’sCenter for Digital Government Leadership in the New MillenniumBest of Web FinalistDigital Government Achievement Award 2003Winner: Franchise Tax Suite Center for Digital Government Best of the Web2006 5th Place Arkansas.gov State PortalCenter for Digital GovernmentBest of the Web eGov Institute5th Place Arkansas.gov State Portal Pioneer Award - Arkansas Administrative Statewide Information System 20
  23. 23. 2008 New Services/Web SitesAgency ServiceAccountancy, Board of Public Online license renewalsAttorney General Be Street Smart Web siteAUTIS 2008 Golf Tournament RegistrationBar Association, Arkansas CLE Class Registration (Enterprise)Bar Association, Arkansas Fall Legal CLE RegistrationBar Association, Arkansas Social Security CLE RegistrationCarroll County Online Property Tax Payments Suite (Online, Telephone, Counter)Community Correction, Department of Web siteCorrection, Department of Inmate Banking PrePay Phone DepositsCorrection, Department of Arkansas Escape Alert SystemCorrection, Department of ADC Board Secure Web site SectionEducation, Department of Teacher Assessment System PraxisEducation, Department of Teacher Licensure RenewalsExaminers of Alcoholism and Drug Abuse Web siteCounselors, State Board ofFinance and Administration, Department of Agency Planned Response Web site & ServiceFinance and Administration, Department of Child Support YouTube Channel (Child Support Enforcement)Finance and Administration, Department of Commercial Driver Alcohol & Drug TestingFinance and Administration, Department of Batch Commercial Driver WatchFinance and Administration, Department of W2 file format verificationFinance and Administration, Department of Withholding Tax SystemFinance and Administration, Department of Revenue Office OTC GovPayGovernor’s Office Online Services Savings CalculatorGovernor’s Office Keep it Natural Arkansas Web siteGovernor’s Office YouTube ChannelGovernor’s Office News roomGovernor’s Office Flag Staff UtilityGovernor’s Office First Lady’s Web siteGovernor’s Office Task Force for the 21st Century Web siteGovernor’s Office Web siteHealth and Human Services, Arkansas Infant Hearing Web site Redesign Department of (Spanish)Health, Arkansas Department of ConnectCare Change my Doctor (Spanish)Health, Arkansas Department of Newborn Screening Web siteHealth, Arkansas Department of Infant Hearing Web site Redesign 21
  24. 24. Agency ServiceHigher Education, Department of YouTube ChannelHigher Education, Department of Web siteIndependence County Property Tax Payments Suite (Online, Telephone, Counter)Jackson County Online Hot Check PaymentsJohnson County Online Property Tax PaymentsJohnson County OTC Property Tax PaymentsLafayette County Online Property Tax Payments Suite (online, Counter)Little River County Property Tax Payments (added Counter and Telephone)Little Rock Workforce Investment Board Web site HostingMinority Health Commission Web siteMunicipal League, Arkansas Legal FAQ PageNatural Resources Commission, Arkansas Web site HostingOuachita County Online Property Tax Payments Suite (Online, Telephone, Counter)Private Career Education, Arkansas State Board of Transcript RequestScience and Technology Authority, Arkansas SMART Web site & applicationScience and Technology Authority, Arkansas EPSCORE Web siteSecretary of State Young Voters ProgramSecretary of State Lobbyist Online Reporting SystemSecretary of State Statement of Financial Interest Online ReportingSecretary of State Company Change of Address FormSecretary of State Electoral College Video StreamSecretary of State Holiday Web siteSecretary of State Election Night Reporting SystemSecretary of State YouTube ChannelSecretary of State Single Sign On PortalState Police, Arkansas Morgan Nick online reporting applicationState Police, Arkansas Trooper Recruitment ServiceStudent Loan Authority ASLA Financials Web siteStudent Loan Authority Backpack Scholarship SearchWhite County Property Tax Payments Suite (Online, Telephone, Counter) 22
  25. 25. Top eGovernment ServicesAs one of the leading eGovernment States, Arkansas has implemented over 560 on-line eGovernment services for Government-to-Business, Government-to-Citizen, andGovernment-to-Government functions since 1997. Below are a few of the top services.Visit www.Arkansas.gov for a complete listing.eBusiness Services Drug and Alcohol Test Reporting Professional License Renewals Criminal Background Checks Service State Vendor Registration and Bid Business Entity Searches and Filings – proposal List 1st state Supreme Court Opinion and Appeals Uniform Commercial Code UCC Docket Search Searches & Filings Workers Compensation Claim Search Business Tax Filings Sales and Use Tax Filing eDemocracy Withholding Tax Candidate Information Search Franchise Tax Filing Campaign Finance Disclosure Motor Fuel Tax Filing Reports Search Streamline Sales Tax Filing Election Night Returns Reporting and Results Unemployment Insurance Tax Filing School Mock Elections Attorney General Opinions Search Voter Registration Child Support Employer Payments Voter View – Voter Registration, Polling Place Search Commercial Vehicle Driver Watch Legislator Search Employer New Hire Reporting ERP Accounting and Procurement Forms eAgency Services Food Permit Renewals IT Budget Planning System GIS-GeoStor State Vehicle Reporting and Safety Systems Motor Vehicle Driver Records Income Tax Set-off Reporting Motor Vehicle Title, Registration, and Lien Search Agency Surplus Disposal System 23
  26. 26. Top eGovernment Services continuedeCitizen Services Arkansas State Jobs System – 1st state Inmate Search & Banking Service AS-IS School Information Site – Legislative Bill Tracking and School Report Cards – 1st state Code Search Car Tag/Registration Renewals NaturallyArkansas.org – Agricultural Personalized License Plate Search Products Farm Stands Search Charities Search Professional License Searches Child Care Providers Search – 1st state Public Library Search Child Support Payments Sex Offender Registry Search Citizen Alert System State Library Card Catalog Search City Business Licensing State Parks Directory City Traffic and Court State Police Accident Records Ticket Payments State Surplus Auction County Court Records Unclaimed Property Search, County Property Tax Payments Treasure Hunt Education Department Director’s Vital Records Memos – 1st state Volunteer Registration Portal eSources – DHHS Community Providers Search Forestry Commission Seedling Sales Game and Fish Licenses, Permits & Game Check Game Check Online System Capitol Dispatch – Chat, Threaded Discussion, eNewsletter, Blog Governors Online Chat –– 1st state Governors Newsroom Healthy Arkansas Searches – Trails, Restaurants, Community Resources, Healthy Baby Higher Education Scholarship Applications 24
  27. 27. eGovernment GlossaryApplication - A service that allows users to interact electronically with government.Blog - A Web site that provides commentary or news on a particular subject and oftencombines text, images and links to other blogs and Web sites. Many blogs also featurean interactive format that allows readers to leave comments.Content Management System (CMS) - A system that allows users to build and manageWeb sites without requiring technical knowledge or complex software programs.Constituent – Citizens, businesses, and government employees who use INA’s onlineservices.Database - A database is a structured collection of records or data that is stored in acomputer system. Security can be enforced through access control, auditing, andencryption.eGovernment – A platform for delivering government services via the Internet, telephone,mobile and over-the-counter methods.Encryption - Encryption is the process of transforming information using an algorithmto make it unreadable to anyone except those possessing special knowledge, usuallyreferred to as a key. Encryption can be used to protect data in transit, for example databeing transferred via networks, or to protect data “at rest”, such as files on computersand storage devices.Interactive Voice Response - IVR allows customers to access a service via a telephonetouchtone keypad or by speech recognition. IVR systems can respond with pre-recordedor dynamically generated options to further direct users on how to proceed. Services andsecure payments and be completed using an IVR solution.Mobile Application/Site – A mobile application or Web site is designed to run on ahandheld device such as a personal digital assistant (PDAs), smart phone or cell phone.It is typically a scaled down version of an existing application or Web site.Over-the-Counter – When government offices use card-swipe technology to acceptCredit card payments that are processed through INA’s secure payment-processingsolution.Partner – A state, county, or city government that works in cooperation with INA to deliverinformation and services electronically. 25
  28. 28. eGovernment Glossary continuedPayment Card Industry/Data Security Standard – Often referred to as PCI/DSS, thePayment Card Industry Data Security Standard is a worldwide information securitystandard assembled by the Payment Card Industry Security Standards Council. Thestandard was created to help organizations that process card payments prevent creditcard fraud through increased controls around data and its exposure to compromise.Portal – A central Web site through which a wide range of government services can beaccessed.Self-Funded Model – This business model allows government to offer eGovernmentservices without using upfront taxpayer funds. Arkansas uses a proven self-fundedbusiness model that applies a modest fee to a handful of online services. This hasfunded the development of more than 400 free services for the state.Social Networking – Web sites in which Internet users can create profiles and buildpersonal networks to connect to other users.Subscription – A feature that allows high-volume users of eGovernment services toaccess value-added portal applications with a secure login and password.Transaction – An end-to-end process in which information is transferred electronicallybetween government and a constituent.Usability – The combination of content, technology, functionality, navigation, andinformation architecture that allows users to quickly and easily accomplish what theyare trying to do on a Web site.Web 2.0 – An emerging trend in Web development that encourages creativity,collaboration, and two-way communication between Internet users by effectivelyimplementing wikis, blogs, Web, video, podcast, RSS feeds, and other socialnetworking technologies.Web Video – Digital video clips that can be posted, downloaded and linked to on theInternet. Government agencies are now making use of Web video clips as a newopportunity to get their messages out to a larger audience.Wiki – Collaborative Web sites that allows users to create, edit, and link content togetherto offer robust online information sources. 26
  29. 29. Information Network of Arkansas 425 West Capitol, Metropolitan Tower, Suite 1620 Little Rock, AR 72201 Phone: (501) 324-8900 Email: info@ark.orgPhoto courtesy of Secretary of State Charlie Daniels

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