Ild Teleservices Customer Service
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  • 1. Customer Service at ILD Teleservices
    We’re here to help!
    ILD Teleservices
    www.ildteleservices.comwww.ildtelecom.com
  • 2. Who Is ILD Teleservices?
    ILD Teleservices is a payment processor of online transactions between merchants and buyers of digital good, and communications services.
    ILD Teleservices was founded in 1996, and processes payments for more than 150 digital merchants and communications providers.
    ILD's Bill to Phone service enables merchants to offer buyers the option of paying for a product or service by charging the cost to their home phone bill.
    2
  • 3. 3
    What are these ILD charges?
    • Have you recently seen charges on your phone bill that you don’t recognize?
    • 4. Have you recently seen ILD Teleservices charges on your phone bill?
    • 5. Are you getting charged for services by ILD Teleservices on your phone bill that you would like to cancel?
    • 6. Would you like to check status of a credit that has been processed to your phone bill by ILD or a merchant using ILD?
    • 7. Would you like information about charges on your phone bill from ILD Teleservices?
    The ILD Teleservices Customer Service Team is here to help!
  • 8. Customer Service via Toll Free Number
    4
    You may contact our Customer Service team by dialing our priority Toll Free Number at:
    (800) 953-7765
    We have a team of dedicated Customer Service Professionals ready to assist and answer all your questions!
    Monday thru Friday 7 a.m. to 8:30 p.m. CST
    Saturday 9 a.m. to 5:30 p.m CST
    When calling us…
  • 9. Help us help you!
    5
    In order to better assist you and to make the most efficient use of your time, we recommend you have the following information:
    • Amount of charge (not including taxes)
    • 10. If you have several charges, please state each charge and not a total
    • 11. The date of each charge
    • 12. The main phone number that is being billed
    • 13. Your most recent phone bill, or the phone bill with the charges in question
  • What to expect when calling
    6
    When you talk to an ILD Teleservices Customer Service Representative you can expect the following:
    • Being greeted with their name as well as asking for yours – you matter and are NOT
    just another caller!
    • A professional and friendly voice
    • 14. If charges are found with the telephone number you provide, the rep will provide an explanation about the merchant or service for which you are being billed
    • 15. At your request, a cancelation of service
    • 16. At your request a credit for your most recent charges (In some cases the company for
    which we are billing require that you speak to them directly for the credit)
    • Referral information if it is necessary to speak to the 3rd party company
  • Don’t have time to call? Try this!
    7
    If you would rather let your fingers do the talking you may contact us here:
    http://www.ildteleservices.com/support/contactus.aspx
  • 17. Please…help yourself!
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    ILD Teleservices Self Help Center enables you to resolve transaction issues quickly and easily online.  If you see a charge on your phone bill that you don't recognize or notice you're still being billed for a service you canceled, chances are you want it corrected right away.
    Some payments companies require that you provide evidence in writing before they will take action on your behalf. At ILD, resolving any transaction problems between you and your merchant is what we consider customer service.
    Didn’t receive or unhappy with purchase?
    Don’t recognize a charge?
    Want to view a credit request?
    Need help canceling service?
    http://www.ildteleservices.com/self-help-center.html
  • 18. We are here to help!
    9
    ILD Teleservices can be contacted via email at: askild@ildmail.com
    Follow us on Twitter: http://twitter.com/ild_teleservice
    Read our blog: http://www.ildteleservicesblog.com/
    More about ILD Teleservices: http://ildteleservices.com/