Harry van Dorenmalen: Smarter Cities - the time is NOW

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Harry van Dorenmalen, chairman of IBM Europe explains why and how smart cities are now being made real. IKT-Norges NEO2014 conference.

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  • BM® Intelligent Operations Center provides an executive dashboard to help city leaders gain insight into various aspects of city management. The executive dashboard spans agencies and enables drill-down capability into underlying agencies, such as emergency management, public safety, social services, transportation, or water. IBM Intelligent Operations Center enables cities to manage large complex environments, communicate more effectively with citizens, understand the state of the city and collaborate between departments. Intelligent Operations Center saves cities money by reducing staff needed to make decisions and by more effectively deploying resources.
    IBM Intelligent Operations Center enables you to:
    Monitor citywide operations and respond to events and incidents based on inputs received across agencies
    Involve citizens and businesses in incident reporting and resolution
    Gather and analyze citizen feedback using social media
    Manage a broad range of city operations
    Deploy rapidly with minimal IT resources
  • And we see the need for cities to address opportunities, jobs, unemployment in part reflected in increasingly restless citizens – they expect city leaders to provide them economic opportunities in addition to demanding action from leaders.
    Key Message: Natives are getting restless
    Over time, citizens are placing increasing demands on leaders to innovate to progress. The world’s population is moving into urban areas, placing additional pressure on services. People are becoming increasingly more connected via social media, and massive amounts of new data are created every day. All of this is forcing leaders to rethink strategic plans, figure out ways to harness and drive insight and actions from the data to extract more value for their citizens, and continuously innovate to drive sustainability and relevance.
    Speaking Points:
    Citizens have always pushed leaders for increasing levels of services and livability of a city.
    Strong Leaders have responded over time, initially providing basic services such as buildings and roads for security to systems for water and energy for convenience to increased jobs and education to create opportunities.
    Citizens continue to raise the bar now seeing cities as the center of their quality of life and prosperity looking for support for their lifestyle, culture their health and employment choices.
    With the current global economic uncertainty citizen expectations are even more acutely on the rise. They look to their city to evolve and adapt to the changing environment around them and provide them with support and opportunities.
    With the growth in cities overall, and the increasing value that cities have for their citizens, we can all expect that the 21st century will in fact be a century of cities.
    Speaker Points:
    For more than five years, IBM has lead the way for clients and other forward thinkers to better understand how instrumented, interconnected and intelligent technologies can transform the world’s infrastructure, and change the way the it works.
    IBMers, and people everywhere, have embraced the possibilities that being smarter can bring, especially to cities.
    Focus on the interconnection between human and natural systems including weather, water, energy and waste – and the ecosystem services that can move industry and society toward more sustainable growth - and prosperity.
    Focus on how a city’s underlying functions and processes can be integrated to create an urban environment that enables all size cities to become more liveable, efficient and cost-effective.
  • Smart technology comprises three separate but interrelated dimensions – instrumented, interconnected and intelligent.
    Leaders that take a data-driven approach to transformation can systematically plan for and manage this process in a results-based manner
  • Key Message: Today, harsh realities are forcing city leaders to change. Innovative leaders will use that mandate not only to cut costs, but to lead into the future. They will leverage new tools, new technology, new media and methods of connecting – a constantly shifting paradigm that enables our ability to extract value from the massive amounts of data that are the backdrop of any city – to drive innovation, prioritize investments, build communities, and position for sustainability.
    Why Now? A New generation of leaders expect innovations to solve problems
    Population demographics are inducing change that pressures traditional limits
    Technology innovations have broken through in applicability to city life
    Cloud
    Allows cities to provide affordable access to services and capabilities
    Analytics
    Integrate and leverage information to enable city leaders to make better decisions
    Mobile
    Smart phones assist with citizen communication, data generation and usage, and sensing capabilities to help improve overall city life
    Social
    Applications are becoming ubiquitous as citizens communicate, access city services and public information, share events, learn and collaborate
    Smarter Cities Aligned to Growth Iniatives:
    Cloud - IBM is helping cities tap the power of Cloud to transform their communities and deliver innovation. Cloud delivery can transform the economics of innovation by reducing capital investment in systems with predictable use-based pricing. City leaders can deliver services independent of IT resources, and pay for the services that they use when they use them. And the deployment platform is completely transparent to the user.
    Analytics/Big Data -The ability to access and make sense of huge volumes of information, often in real-time, is enabling cities to use information in new and innovative ways. Solutions premised on analytics (retrospective, real-time, predictive, and visualization tools) serve as the universal translator of data, and enable city leaders to leverage information to make better decisions.
    Mobile and the Internet of Things - Beyond the device: the transformative power of mobile technology is no longer tied to the device, but what you can do with it. Cities are tapping both mobile technology and the Internet of things (i.e. smart phones, sensors, touch screens) to mine new sources of data and bring new intelligence to city operations and services.
    Social Business – The empowered citizen is engaging and collaborating through social business. Cities have an enormous opportunity to engage their citizens to provide powerful data and feedback. Social business can be used to better inform how communities work and improve efficiency. Leaders are increasingly keen on finding new ways to engage citizens on critical issues and services, and make sense of all of “data.”. Today, the "town hall" meeting where citizens are voicing their opinions on city affairs is more often happening online, rather than in person. The ability to understand the wealth of online content and public commentary -- both positive and negative -- will give cities new opportunities to engage citizens in real time, more quickly pinpoint and prioritize areas that are top of mind -- and deliver on services that will enhance quality of life, and increase competitiveness of cities.
    Speaking Points:
    There is no question that today’s environment poses many significant challenges for city leaders.
    Imagine the vast amounts of data that exist within “cities” – both structured and unstructured, including digital images. It’s mind boggling…
    Whether in emerging cities where populations are growing rapidly, or mature cities where leaders face economic challenges and population changes, city leaders face the harsh realities of scare resources and overwhelming demands
    Leaders must focus on using this time, when change is required to make ends meet, to make the decisions that not only help the city survive, but transform to drive enhanced innovation, increased investment, community engagement, and overall sustainability
    A new generation of cities leaders, comfortable with technology is embracing the value and usage of data in decision-making.
    Leading cities are using analytics to integrate disparate data and coordinate across agencies to glean insights and address challenges posed by aging infrastructures, growing populations, legacy bureaucracies, and fiscal constraints. As demands grow and budgets tighten, solutions have to be smarter, and address the city as a whole. By working with inspiring leaders to solve difficult challenges, IBM has developed repeatable best practices that can be applied to cities of all sizes. The adoption of Smarter Cities technology is moving fast and across the globe, city leaders are embracing change and reaching beyond city hall to drive sustainable economic growth and enhanced quality of life for their citizens.
    Recent innovations make new ways to solve problems commonplace. The Role and Nature of Government is changing. The lines are blurred across government agencies. Long-term journey.
    What draws us? What draws us the most is… OPPORTUNITY!
    Essentially, cities offer individuals and businesses the ability to move things and people around through city transport systems and the opportunity to share ideas and information through their communication systems. Presumably, cities offer a quality of life for all. As cities grow in both numbers and population, they are taking their place on the world’s center stage--with more economic, political and technological power than ever before. Economically, they are becoming the hubs of a globally integrated, services-based society. Politically, they are in the midst of a realignment of power—with greater influence, but also greater responsibility.
    This creates new challenges… Mass urbanization, technological empowerment, and new intelligence are changing the look of cities and challenging them with new threats that range across business, people, transportation, water, energy, and communication. As cities face substantial and interrelated challenges, it becomes clear that ‘business as usual’ is no longer a viable option. Cities MUST use their power to become ‘smarter’. With the current economic climate, I am sure your city is faced with acting now and pursing new opportunities to optimize and use your limited resources.
  • BM® Intelligent Operations Center provides an executive dashboard to help city leaders gain insight into various aspects of city management. The executive dashboard spans agencies and enables drill-down capability into underlying agencies, such as emergency management, public safety, social services, transportation, or water. IBM Intelligent Operations Center enables cities to manage large complex environments, communicate more effectively with citizens, understand the state of the city and collaborate between departments. Intelligent Operations Center saves cities money by reducing staff needed to make decisions and by more effectively deploying resources.
    IBM Intelligent Operations Center enables you to:
    Monitor citywide operations and respond to events and incidents based on inputs received across agencies
    Involve citizens and businesses in incident reporting and resolution
    Gather and analyze citizen feedback using social media
    Manage a broad range of city operations
    Deploy rapidly with minimal IT resources
  • Harry van Dorenmalen: Smarter Cities - the time is NOW

    1. 1. © 2014 IBM Corporation1 Harry van Dorenmalen Chairman IBM Europe - Oslo, April 29, 2014 Smarter Cities – The time is NOW
    2. 2. Intelligent Operations Center Rio de Janeiro FastCompany Article:  Leverage information across all city agencies and departments  Anticipate problems and minimize the impact of disruptions  Coordinate resources to respond to issues rapidly and effectively 2
    3. 3. Why start with Cities? Because Cities Matter! 3
    4. 4. Cities matter because... ... 70% of the world’s population will live in cities by 20504
    5. 5. © 2014 IBM Corporation Citizens increasingly demand and expect Leaders to deliver Citizens Demand ActionResponseImmediacyValue ProsperityWellbeingEmploymentServices 5
    6. 6. © 2014 IBM Corporation 6 Leaders look at the realities in their cities to find new opportunities 6 Declining Budgets Increasing Threats Changing Populations Aging Infrastructure Innovation Investment Community Sustainability 6
    7. 7. © 2014 IBM Corporation Smarter cities are using technology to change processes and outcomes Instrument Interconnect Insight Collect Integrate Analyze + + = SMART7
    8. 8. © 2014 IBM Corporation8 Programmable Systems Era Tabulating Systems Era ComputerIntelligence Time Cognitive Systems Era ComputerIntelligence We are entering a new era of computing
    9. 9. © 2014 IBM Corporation Leaders are embracing innovation cities are fast becoming a system of systems 9
    10. 10. © 2014 IBM Corporation10 InfrastructureHuman Planning and Management Government and Agency Administration Environmental Social and Health Transportation Energy and Water Education Public Safety Urban Planning A Smarter City is a “System of Systems”
    11. 11. © 2014 IBM Corporation11 Smarter Cities around the world are investing Smarter Solutions for a Smarter Planet is a growing field Smarter Transportation Smarter Telco Smarter Utilities Smarter HealthcareSmarter FoodSmarter Oil & Gas Smarter Water Management Smarter Money Smarter Public Safety Smarter Supply Chains Smarter Aging Smarter Retail
    12. 12. Intelligent Operations Center Rio de Janeiro  Leverage information across all city agencies and departments  Anticipate problems and minimize the impact of disruptions  Coordinate resources to respond to issues rapidly and effectively 12
    13. 13. © 2014 IBM Corporation
    14. 14. Critical to success • need for integration • need for outreach and engagement • need to maintain investment • need for new skills  Agenda • Value positioning and aspiration • Partnerships and ecosystem • Result and action driven  Technology • Optimize existing infrastructure and services • Invest in Innovation, Research & Development • Best practices, learn from others  Talent • Education system • Attract and retain creative talent • Use Social media 14
    15. 15. © 2014 IBM Corporation15

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