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"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines
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"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines

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"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines

"Playing the Outsourcing Market", Andre Hellum, Vice President, Head of Global IT Operations, Wallenius Wilhelmsen Lines

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  • 1. IKT Norge – Erfaringsseminar om global sourcing “Playing the outsourcing market” André Hellum Vice President, Head of Global IT Operations May 6th 2010 Doc. ID: GL_COR_101 Valid from: 2008-01-01 Revision: 01 Approved by: GET Prepared by: CF&S
  • 2. Agenda WWL- “The Movie” Can everything be outsourced ? Waves of experience Getting the delivery right.. From micro management… …to services management Outsourcing SWOT November 5th, 2010 2
  • 3. Can everything be outsourced ? IT-Supply organization BPO IT-OPS IT-APS Business Organization IT-Operations Business Apps Day to day supervision Development management Ocean Security Project management Platform supervision Enhancements DRS planning Maintenance Inland IT-Technical Solutions Shared Services SCM Project portfolio management Development management Release management Project management Technical design & Architecture Enhancements Corporate functions Maintenance Sourcing management Sourcing management Sourcing management Outsourcing partners BPO partners GSD APPS TEAM, Chennai GSD, Bangalore Data Management Help-Desk Application Help-DeskMaintenance •Maintenance Monitoring Application Development Monitoring •Extraction Data Centre Management •Cleansing Data Centre Maintenance INTEGRATION SUPPORT Documentation INTEGRATION SUPPORT Chennai DATA CENTRE FMS Monitoring & Incident Management •Processes •Data Centre Facilities Development •DRS 3
  • 4. Outsourcing in three waves • Outsourcing starts Experience • Service Orientation Experience • Playing the market • Resource • SLA & KPI • Strategic shift • First wave • Too many KPI management • Process driven • Shared services • One supplier • Long stabilization • Increase in cost • Multiple suppliers • High maintenance • Quality issues/ • SLA & KPI’s • Full synergy attrition realization slow • Incentives 2004 2007 2009 November 5th, 2010 4
  • 5. Getting the delivery right – always Standardized vendor management process for all sourcing partners Monthly reporting as part of MMR November 5th, 2010 5
  • 6. A simple, but intense dashboard….. November 5th, 2010 6
  • 7. From micro management of sourcing suppliers…. ……to Services Management Business WWL IT Demand side Business Demand Technology Supply Management Business development Management • Functionality • Solutions • Cost PM Business projects • Requirements • Architecture • Deliverables RM • Project management Business operations • SLA • KPIs Sourcing Technology • Capacity management Services APPS Technology Development & Technology & Business BPO Architecture requirements • Applications • Platforms development • Infrastructure • Governance • Applications • DBA • SLA/KPIs • Maintenance • WAN/LAN • Contracts • BPO • Security November 5th, 2010 7
  • 8. Outsourcing SWOT – from my point of view….
  • 9. Thank you

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