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Project Management in the Cloud: Dynamic Communication
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Project Management in the Cloud: Dynamic Communication

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The purpose of this webinar is to discuss project management of cloud computing. It demystifies terms and uncovers concepts associated with the cloud-based services. It discusses the evolution of the ...

The purpose of this webinar is to discuss project management of cloud computing. It demystifies terms and uncovers concepts associated with the cloud-based services. It discusses the evolution of the cloud by tracing its conceptualization back to earlier pioneers.

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Project Management in the Cloud: Dynamic Communication Project Management in the Cloud: Dynamic Communication Presentation Transcript

  • ©2014 International Institute for Learning, Inc., All rights reserved. 1Intelligence, Integrity and Innovation©2014 International Institute for Learning, Inc., All rights reserved. Thank you for joining us today. This webinar is brought to you by IIL – a global leader in: Project, Program and Portfolio Management Microsoft® Project and Project Server Lean Six Sigma | Business Analysis PRINCE2® | ITIL® Leadership and Interpersonal Skills Project Management in The Cloud Dynamic Communication
  • ©2014 International Institute for Learning, Inc., All rights reserved. 2Intelligence, Integrity and Innovation Global IIL Companies IIL US IIL Asia (Singapore) IIL Australia IIL Brasil IIL Canada IIL China IIL Europe (United Kingdom) IIL Finland IIL France IIL Germany IIL Hong Kong IIL Hungary IIL India IIL Japan IIL Korea (Seoul) IIL México IIL Middle East (Dubai) IIL Spain
  • ©2014 International Institute for Learning, Inc., All rights reserved. 3Intelligence, Integrity and Innovation The purpose of this webinar is to discuss project management of Cloud computing. It demystifies terms and uncovers concepts associated with the Cloud-based services. It discusses the evolution of the Cloud by tracing its conceptualization back to earlier pioneers. Overview
  • ©2014 International Institute for Learning, Inc., All rights reserved. 4Intelligence, Integrity and Innovation Cloud computing has changed the world of information technology and the internet. It has given rise to a host of applications and functionality on a global basis. Central to Cloud computing is how these project implementations are managed. Project managers’ skills and knowledge is being stretched like never before in the domain of computers and networking. Knowing the right questions to ask is very important, i.e., what segregates my data from other organizations? What level of access do your employees have to my data? How well does your company understand how we will utilize this Cloud technology? Background
  • ©2014 International Institute for Learning, Inc., All rights reserved. 5Intelligence, Integrity and Innovation Cloud computing is the delivery of computing and storage capacity as a service to end users. Cloud computing becomes a desirable solution because it offers a way to increase capacity or add capabilities instantly without investing in new onsite infrastructure. The National Institute of Standards and Technology (NIST), states that Cloud computing is “a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.” What is Cloud Computing?
  • ©2014 International Institute for Learning, Inc., All rights reserved. 6Intelligence, Integrity and Innovation Cloud computing includes subscription or pay-per-use services that extend information technology capabilities. Services are provided over the Internet and configured in such a way that the typical end user is unaware of how the service is provisioned. Cloud Computing Services (CCS) has become an umbrella term used by a growing number of virtual information technology services providers referred to as Cloud Service Providers (CSPs). What is in the Cloud?
  • ©2014 International Institute for Learning, Inc., All rights reserved. 7Intelligence, Integrity and Innovation SaaS delivers a single application through an internet browser to customers using a multi-tenant architecture. On the user’s side, it requires no investment in hardware or software licensing. On the provider side, application maintenance is lower when compared to conventional hosting. Salesforce.com is an example of an enterprise application. SaaS is also common for human resources applications. SaaS desktop applications include programs such as Google Apps and Zoho Office. Software as a Service (SaaS)
  • ©2014 International Institute for Learning, Inc., All rights reserved. 8Intelligence, Integrity and Innovation This form of Cloud computing is associated with vendors such as IBM who offer on-demand storage and virtual server access on a scalable basis for contingency planning. Early adopters have used utility computing primarily for supplemental requirements. This utilization is changing for some organizations as they replace their datacenter with utility computing for business continuity requirements. Providers are configuring computing and storage solutions that help IT departments create virtual datacenters for back-up and data recovery. This enables stitching together larger capacity as needed over the network for disaster recovery. Infrastructure as a Service (IaaS)
  • ©2014 International Institute for Learning, Inc., All rights reserved. 9Intelligence, Integrity and Innovation Provides an application development environment that allows users to collaborate, develop, test, deploy, host and maintain applications in the Cloud. A common use of PaaS is Cloud-based environments for the development of enterprise-level software. Platform as a Service (PaaS)
  • ©2014 International Institute for Learning, Inc., All rights reserved. 10Intelligence, Integrity and Innovation Private: Operated for a specific company. It may be managed by a third party (on/off premises). Public: Made available to the public at large and is maintained by an organization selling Cloud-based services. Community: An infrastructure shared by several organizations to support a specific user base with similar requirements, i.e., security. It may be managed by a third party (on/off premises). Hybrid: Two or more Clouds (private, public or community). Intercloud: A future framework for dynamic global application delivery. Types of Clouds
  • ©2014 International Institute for Learning, Inc., All rights reserved. 11Intelligence, Integrity and Innovation Private Cloud: Is designated for a specific organization Is managed by the organization or a vendor May be stored onsite and/or off-site Private Cloud
  • ©2014 International Institute for Learning, Inc., All rights reserved. 12Intelligence, Integrity and Innovation Public Cloud: Are provisioned for the general public or larger groups Incorporate applications that have mass appeal Developed and managed by a vendor selling Cloud services Resources are shared with other organizations Public Cloud
  • ©2014 International Institute for Learning, Inc., All rights reserved. 13Intelligence, Integrity and Innovation Community Cloud: Supports designated communities who have a shared interest May be targeted to multiple organizations Embraces communities of practice Can support sandbox environments for new concept development Multi-tenant infrastructure Community Cloud
  • ©2014 International Institute for Learning, Inc., All rights reserved. 14Intelligence, Integrity and Innovation Hybrid Cloud: This model was first introduced in 2008 Composed of two or more Clouds (e.g., private, community, or public) It remains a unique entity, but enables data and application portability Mix and match of different Clouds and local IT assets to support the least cost configuration Hybrid Cloud
  • ©2014 International Institute for Learning, Inc., All rights reserved. 15Intelligence, Integrity and Innovation Intercloud: A future conceptual framework (perhaps leveraging artificial intelligence) that dynamically supports “what makes the most sense” from a delivery perspective An elastic mesh of on-demand processing deployed across multiple data centers. Large-scale efficiency and flexibility for global application delivery Supports delivering applications from one of many locations based on specific parameters (i.e., user location) Intercloud
  • ©2014 International Institute for Learning, Inc., All rights reserved. 16Intelligence, Integrity and Innovation Three approaches to dealing with applications in a Cloud environment: Standardization: making applications the same Harmonization: making applications similar Integration: making applications talk to each other Standardization, Integration, Harmonization
  • ©2014 International Institute for Learning, Inc., All rights reserved. 17Intelligence, Integrity and Innovation Project managers should provision Cloud-based services to have: Adaptability: connectivity and can interface with a variety of devices Bandwidth: accessibility is instantaneous without delay Capacity: versatile with respect to changing requirements for storage The ABCs of Provisioning
  • ©2014 International Institute for Learning, Inc., All rights reserved. 18Intelligence, Integrity and Innovation Project managers provide oversight of Cloud-based services by: Measuring the amount of usage Reporting on utilization of specific applications Controlling system capabilities being made available to specific user groups Oversight
  • ©2014 International Institute for Learning, Inc., All rights reserved. 19Intelligence, Integrity and Innovation Shared services is a customer-provider relationship in which users access designated services during specified periods or in specified amounts. Non-Cloud computing examples include: Electricity Sewage Water Cable Telephone What are Shared Services?
  • ©2014 International Institute for Learning, Inc., All rights reserved. 20Intelligence, Integrity and Innovation The value-added that project management provides includes: Managing shared service relationships that are inherent with Cloud computing environments Reviewing contracts to ensure end-to-end service functionality, including service-level agreements Improving the understanding of issues impacting the Cloud computing environments Shared Services for Cloud Computing
  • ©2014 International Institute for Learning, Inc., All rights reserved. 21Intelligence, Integrity and Innovation The value-added that project management provides includes: Managing shared service relationships that are inherent with Cloud computing environments Reviewing contracts to ensure end- to-end service functionality, including service-level agreements Improving the understanding of issues impacting the Cloud computing environments Vendor Selection
  • ©2014 International Institute for Learning, Inc., All rights reserved. 22Intelligence, Integrity and Innovation What factors should the project team consider before implementing Cloud computing? These types of questions should be formulated in a checklist: Would a pay-per-use service model make the most financial sense? Does a subscription-based service provide adequate coverage for the designated user base? Will the solution provide a value-added to the organization over premise-based solutions? Deciding whether to Consider Cloud Computing
  • ©2014 International Institute for Learning, Inc., All rights reserved. 23Intelligence, Integrity and Innovation Managing communications is performed throughout the project: Because terminology is complex, simplify concepts based upon the user’s understanding Develop push-pull information distribution Pull: Establish a repository (i.e., shared folder system) Push: Provide notifications and updates via email Project Communications Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 24Intelligence, Integrity and Innovation Cost management for the project: Calculate the cost of moving to the Cloud Compare to existing costs Contrast different solutions Perform a return on investment Project Cost Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 25Intelligence, Integrity and Innovation Managing people during the project involves: Project team members: Cloud oversight Sponsors: those providing financial resources Service providers: vendors Stakeholders: general users Project Human Resources Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 26Intelligence, Integrity and Innovation Managing integration during the project involves: Project charter details, i.e., authorization Tactical: Change control Strategic: Change management Operational: Configuration management Project Integration Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 27Intelligence, Integrity and Innovation Managing procurement during the project involves: Service provider selection Contract duration, i.e., renewal periods Special requests, i.e., time and material programming Service-level agreements Project Procurement Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 28Intelligence, Integrity and Innovation Managing quality during the project involves: Verification: determine if the system is functioning correctly Validation: ensure the right system is being built: Design Qualification (DQ), Installation Qualification, (IQ), Operational Qualification (OQ), Performance Qualification (PQ), Vendor Qualification (VQ) Procedures development: rules that govern operations and functioning Training: ensure people are properly trained Project Quality Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 29Intelligence, Integrity and Innovation Managing risk involves evaluation and is performed at the beginning project: The value and function of the organization's applications and data should be determined Select a Cloud provider who is capable of delivering services while keeping the risks at an acceptable level What is their track record and experience? Develop a probability x impact x detect ability (PID) type matrix Project Risk Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 30Intelligence, Integrity and Innovation Managing scope during the project involves: Systems: premise and non-premise Applications: software Equipment: hardware Facilities: networks and buildings Special requirements: regulatory/compliance guidelines Project Scope Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 31Intelligence, Integrity and Innovation Managing time during the project involves: Key performance indicators Critical success factors Milestones Gantt charts Network diagrams The transition from a project to ongoing operations Project Time Management
  • ©2014 International Institute for Learning, Inc., All rights reserved. 32Intelligence, Integrity and Innovation Initiation: Seeking agreement from sponsors and key stakeholders to proceed with a project involving Cloud computing Planning: Due diligence and selection of best-in-class, reliable solutions for Cloud computing Execution: Co-implementation with service providers Monitoring/Controlling: Oversight to ensure successful implementation Closing: transition to operations Process Groups
  • ©2014 International Institute for Learning, Inc., All rights reserved. 33Intelligence, Integrity and Innovation Information technology Database management Computer applications Mobile computing devices Telecommunications Internet Service Providers Intranet Firewalls Archiving Back-end infrastructure Information security Physical security Network equipment Application servers Environmental monitoring Disaster recovery Business continuity Wireless technology Technical Knowledge Required of Project Managers Involved with Cloud Computing
  • ©2014 International Institute for Learning, Inc., All rights reserved. 34Intelligence, Integrity and Innovation Cloud Computing Project Risk Matrix – Takeaway Issue Probability Impact Detectability Mitigation
  • ©2014 International Institute for Learning, Inc., All rights reserved. 35Intelligence, Integrity and Innovation We invite you to get a closer look at what IIL can do for you and your organization by visiting www.iil.com or email learning@iil.com and let us know how we can meet your learning needs. Please connect with IIL socially: Like us on: facebook.com/IIL.inc Follow us: twitter.com/IILGLOBAL Join our Discussions on LinkedIn At IIL, Our Greatest Accomplishments are Yours