Iain Gillespie [email_address] 07775544333 Business Analysis at Barclaycard Business Analysis at Barclaycard
<ul><li>a bit about me </li></ul><ul><li>BA performance </li></ul><ul><li>the BA practice </li></ul><ul><li>what do I look...
a bit about me... a bit about me...
Global Change Director BA at Barclaycard... BA at Barclaycard... Consumer Operations Reg & Mand Merchants Payments Practic...
Our Functions Our Skills Our People Our Vision Our Values Improvement Design Understand current business  (processes / org...
<ul><li>120 Analysts (ish!) </li></ul><ul><li>64/36 Permanent to Contractor Mix </li></ul><ul><li>60% of Permanent Analyst...
some info about us... some info about us... Senior Business Analyst > Portfolio Architecture, Programme Lead Leadership & ...
what do I look for... what do I look for... listening tenacity charm! variety
<ul><li>BUSINESS REQUIREMENTS - OPERATIONAL DESIGN - TRACEABILITY </li></ul>Pre-Gate0 Analyse and Define Design Gateway 1 ...
tools and techniques... tools and techniques...
tools and techniques... tools and techniques...
<ul><li>Requisite Pro & Quality Centre  >>  RTM and Reqs Management </li></ul><ul><li>Trialling Rational Composer & Enterp...
Brainstorming Functional Decomposition Business Activity Model Parking Lot Change Manager (in awe!) Business Users  (liste...
tools and techniques... tools and techniques... innovation in meeting space design…
BA Performance... BA Performance... Approach Taken CRs Generated <ul><li>Performance is measured once per month via Senior...
Improvements Prioritisation (Too much innovation) Customer Focus (Internal & External) Facilitation Controlled Speed  (Agi...
over to you, any questions? over to you, any questions?
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IIBA UK North West event - 18th October

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IIBA UK North West event - 18th October

  1. 1. Iain Gillespie [email_address] 07775544333 Business Analysis at Barclaycard Business Analysis at Barclaycard
  2. 2. <ul><li>a bit about me </li></ul><ul><li>BA performance </li></ul><ul><li>the BA practice </li></ul><ul><li>what do I look for </li></ul><ul><li>one size fits none </li></ul><ul><li>tools and techniques </li></ul><ul><li>BA at Barclaycard </li></ul><ul><li>over to you </li></ul><ul><li>some info about us </li></ul><ul><li>BA challenges </li></ul>what you talkin bout... what you talkin bout...
  3. 3. a bit about me... a bit about me...
  4. 4. Global Change Director BA at Barclaycard... BA at Barclaycard... Consumer Operations Reg & Mand Merchants Payments Practice Analysis Change Acceptance Consumer Operations Reg & Mand Merchants Payments Business Partners Consumer Operations Reg & Mand Merchants Payments Technology
  5. 5. Our Functions Our Skills Our People Our Vision Our Values Improvement Design Understand current business (processes / organisation / goals) Diagnostic Processes/ Methods (Lean / 6Sigma) Requirements Lifecycle Control (ISEB / TOGAF) Design new or modified business processes / organisation, assisting with implementation as required To be the custodians of business value; anticipating, understanding and communicating our customers’ needs. To continually improve a flexible, controlled and visual approach to business analysis Individuals with a unique skill-set and knowledge; some generalists across both analyst roles, others specialist BIA or BDA Business Improvement Analysts (BIAs) Business Design Analysts (BDAs) <ul><li>Think Creatively and Innovatively </li></ul><ul><li>Work with Pride and Motivation </li></ul><ul><li>Apply Objective Decision-Making </li></ul><ul><li>Encourage Development and Progression </li></ul><ul><li>Be the Custodians of Business-Value </li></ul><ul><li>Leave a Positive and Lasting Impression with our Customers </li></ul>the BA practice... the BA practice...
  6. 6. <ul><li>120 Analysts (ish!) </li></ul><ul><li>64/36 Permanent to Contractor Mix </li></ul><ul><li>60% of Permanent Analysts ISEB Qualified </li></ul><ul><li>2 ISEB Examiners in the Department!  </li></ul><ul><li>3 ‘levels’ to the role </li></ul><ul><li>2 ‘flavours’ of Senior Analyst </li></ul><ul><li>2 ‘flavours’ of Analyst </li></ul><ul><li>£135m Invested on Change per annum </li></ul><ul><li>All Managed in a Reasonably Mature Practice Model </li></ul><ul><li>Midlands IIBA Co-ordinator, interim IIBA Events Director </li></ul><ul><li>40,000 requirements at any time and only 1 live issue in last year </li></ul>some info about us... some info about us...
  7. 7. some info about us... some info about us... Senior Business Analyst > Portfolio Architecture, Programme Lead Leadership & Commercial Awareness Business Analyst > Experienced and able to work autonomously ISEB & Experience Junior Business Analyst > New to profession, from Ops, Tech or Uni Domain Knowledge & Behaviours
  8. 8. what do I look for... what do I look for... listening tenacity charm! variety
  9. 9. <ul><li>BUSINESS REQUIREMENTS - OPERATIONAL DESIGN - TRACEABILITY </li></ul>Pre-Gate0 Analyse and Define Design Gateway 1 Review Gateway 2 Review Gateway 3 Review Initiate Gateway 0 Review Idea & Concept Stage Build, Validate, Implement, Close Business Analyst Sols Architect / Testing Teams +/- 100% +/- 40% +/- 10% Gate Zero Prop. BA defines Requirements & Design Approach Analysis & Design Approach Senior Analyst and Business Sponsor in partnership Detailed Design Design RTM DL Bus Impact & Ops Design Concept Solution HL Ops Design HL Bus Reqs one size fits none... one size fits none... DL Bus Impact & Ops Design HL Design DL Bus Reqs Test Case RTM Quality review by BDA peers, IT and Testing is essential Requirements Traceability Matrix: from HL Reqs to Implementation
  10. 10. tools and techniques... tools and techniques...
  11. 11. tools and techniques... tools and techniques...
  12. 12. <ul><li>Requisite Pro & Quality Centre >> RTM and Reqs Management </li></ul><ul><li>Trialling Rational Composer & Enterprise Architect </li></ul>tools and techniques... tools and techniques... Initial Requirements High Level Requirements Detailed Requirements Detailed Level Design High Level Design Concept Solution RP RP QC Test Management TECH BDA Change Requests Change Requests Change Requests CM TEST RP
  13. 13. Brainstorming Functional Decomposition Business Activity Model Parking Lot Change Manager (in awe!) Business Users (listening) tools and techniques... tools and techniques... Business Analyst (leading)
  14. 14. tools and techniques... tools and techniques... innovation in meeting space design…
  15. 15. BA Performance... BA Performance... Approach Taken CRs Generated <ul><li>Performance is measured once per month via Senior Business Analysts </li></ul><ul><li>Provides focus to Continuous Improvement activities </li></ul><ul><li>Demonstrates success and provides ‘competitive spirit’ </li></ul>
  16. 16. Improvements Prioritisation (Too much innovation) Customer Focus (Internal & External) Facilitation Controlled Speed (Agile) BA Challenges... BA Challenges...
  17. 17. over to you, any questions? over to you, any questions?
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