Library Online Reference Assistant
(LORA) at Your Service:
Branding the Reference Services of the
De La Salle University L...
Presentation Overview
I. Background
II. Presentation of Data
III. Findings
De La Salle University – Manila, Philippines La...
*all trademarks/logos are owned by their respective owners
De La Salle University – Manila, Philippines Laurence Anthony G...
The Library Online Reference Assistant
“LORA”
- Approachable
- Smart
- Sweet
- Technology savvy
© Koingo Software
“AskLORA...
AskLORA’s services
Email LORA
-WebForm
- eMail (library@dlsu.edu.ph
Chat with LORA
Text LORA
SkypeLORA TwitLORA Facebook
w...
Once connected with AskLORA, you can:
• Submit a query
• Online Library account management
• Book renewals, reservation, c...
Once connected with AskLORA, you can:
• Request for Document Delivery and Inter-
library loans
• Suggest book purchase
• R...
Promoting AskLORA’s services
• The Avatar
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez...
Promoting AskLORA’s services
• Library Newsette
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. N...
Promoting AskLORA’s services
• Launching
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez,...
Promoting AskLORA’s services
• Library Website
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Na...
Promoting AskLORA’s services
• Library Website
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Na...
Promoting AskLORA’s services AskLORA
• Posters
• Email alerts
• Fliers
• Button Pins
• ID Laces
• Library Orientation clas...
Presentation of Data
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Sate...
Usage Statistics
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellit...
Usage per service AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satelli...
Usage per service (combined) AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2...
User Profile AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Me...
Interview Results
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satelli...
Are you familiar with AskLORA? AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC...
If yes, how did you learn about
AskLORA?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez,...
What comes in your mind when
you see or hear about AskLORA?
AskLORA
De La Salle University – Manila, Philippines Laurence ...
Have you tried using AskLORA? AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC ...
What AskLORA service(s) have you
used?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, I...
Will you continue/consider using
AskLORA when accessing
information about the library and its
services?
AskLORA
De La Sall...
Findings
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meetin...
Findings
• AskLORA leveraged with developments in ICT
• Upsurge in TwitLORA & EmailLORA usage
• Rise in TextLORA messages
...
The End.
LORA
Your Library Online Reference Assistant
De La Salle University – Manila, Philippines Laurence Anthony G. Nar...
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Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library

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Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library

  1. 1. Library Online Reference Assistant (LORA) at Your Service: Branding the Reference Services of the De La Salle University Libraries De La Salle University Redefining the way we learn. Redefining and refining information literacy and reference services in the digital age IFLA WLIC 2013 Satellite Meeting National Library, Singapore August 2013 Laurence Anthony G. Narvaez De La Salle University LibrariesI
  2. 2. Presentation Overview I. Background II. Presentation of Data III. Findings De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  3. 3. *all trademarks/logos are owned by their respective owners De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  4. 4. The Library Online Reference Assistant “LORA” - Approachable - Smart - Sweet - Technology savvy © Koingo Software “AskLORA” De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  5. 5. AskLORA’s services Email LORA -WebForm - eMail (library@dlsu.edu.ph Chat with LORA Text LORA SkypeLORA TwitLORA Facebook with LORA AskLORA *all trademarks/logos are owned by their respective owners De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  6. 6. Once connected with AskLORA, you can: • Submit a query • Online Library account management • Book renewals, reservation, checking of overdue, fines and payment using e-purse • Bibliographic verification • Library instruction using Skype’s co-browsing feature, links to video tutorials AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  7. 7. Once connected with AskLORA, you can: • Request for Document Delivery and Inter- library loans • Suggest book purchase • Request for rush cataloging • Schedule library instruction and information literacy class • Send feedback and suggestions AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  8. 8. Promoting AskLORA’s services • The Avatar AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  9. 9. Promoting AskLORA’s services • Library Newsette AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  10. 10. Promoting AskLORA’s services • Launching AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  11. 11. Promoting AskLORA’s services • Library Website AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  12. 12. Promoting AskLORA’s services • Library Website AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  13. 13. Promoting AskLORA’s services AskLORA • Posters • Email alerts • Fliers • Button Pins • ID Laces • Library Orientation classes • Electronic message board De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  14. 14. Presentation of Data AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  15. 15. Usage Statistics AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  16. 16. Usage per service AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  17. 17. Usage per service (combined) AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  18. 18. User Profile AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  19. 19. Interview Results AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  20. 20. Are you familiar with AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  21. 21. If yes, how did you learn about AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  22. 22. What comes in your mind when you see or hear about AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  23. 23. Have you tried using AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  24. 24. What AskLORA service(s) have you used? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  25. 25. Will you continue/consider using AskLORA when accessing information about the library and its services? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  26. 26. Findings AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  27. 27. Findings • AskLORA leveraged with developments in ICT • Upsurge in TwitLORA & EmailLORA usage • Rise in TextLORA messages • Decline in ChatLORA • Accessible across generations of users • AskLORA is associated with The Library and its services by DLSU-Manila community members • All are willing to use AskLORA as needed AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  28. 28. The End. LORA Your Library Online Reference Assistant De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
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