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Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library
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Narvaez- LORA (Library Online Reference Assistant) at your service: branding the reference services of the De Salle University Library

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  • 1. Library Online Reference Assistant (LORA) at Your Service: Branding the Reference Services of the De La Salle University Libraries De La Salle University Redefining the way we learn. Redefining and refining information literacy and reference services in the digital age IFLA WLIC 2013 Satellite Meeting National Library, Singapore August 2013 Laurence Anthony G. Narvaez De La Salle University LibrariesI
  • 2. Presentation Overview I. Background II. Presentation of Data III. Findings De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 3. *all trademarks/logos are owned by their respective owners De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 4. The Library Online Reference Assistant “LORA” - Approachable - Smart - Sweet - Technology savvy © Koingo Software “AskLORA” De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 5. AskLORA’s services Email LORA -WebForm - eMail (library@dlsu.edu.ph Chat with LORA Text LORA SkypeLORA TwitLORA Facebook with LORA AskLORA *all trademarks/logos are owned by their respective owners De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 6. Once connected with AskLORA, you can: • Submit a query • Online Library account management • Book renewals, reservation, checking of overdue, fines and payment using e-purse • Bibliographic verification • Library instruction using Skype’s co-browsing feature, links to video tutorials AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 7. Once connected with AskLORA, you can: • Request for Document Delivery and Inter- library loans • Suggest book purchase • Request for rush cataloging • Schedule library instruction and information literacy class • Send feedback and suggestions AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 8. Promoting AskLORA’s services • The Avatar AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 9. Promoting AskLORA’s services • Library Newsette AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 10. Promoting AskLORA’s services • Launching AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 11. Promoting AskLORA’s services • Library Website AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 12. Promoting AskLORA’s services • Library Website AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 13. Promoting AskLORA’s services AskLORA • Posters • Email alerts • Fliers • Button Pins • ID Laces • Library Orientation classes • Electronic message board De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 14. Presentation of Data AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 15. Usage Statistics AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 16. Usage per service AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 17. Usage per service (combined) AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 18. User Profile AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 19. Interview Results AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 20. Are you familiar with AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 21. If yes, how did you learn about AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 22. What comes in your mind when you see or hear about AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 23. Have you tried using AskLORA? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 24. What AskLORA service(s) have you used? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 25. Will you continue/consider using AskLORA when accessing information about the library and its services? AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 26. Findings AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 27. Findings • AskLORA leveraged with developments in ICT • Upsurge in TwitLORA & EmailLORA usage • Rise in TextLORA messages • Decline in ChatLORA • Accessible across generations of users • AskLORA is associated with The Library and its services by DLSU-Manila community members • All are willing to use AskLORA as needed AskLORA De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore
  • 28. The End. LORA Your Library Online Reference Assistant De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

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